Guild Wars 2

Note: Thank you to everyone who has submitted art bugs in the past! In order to help keep these issues organized, each month we will be creating a new thread for these so that it does not grow to an unmanageable size. Please do not resubmit bugs if you have already posted about them in a previous art thread as we will have already seen them and added them to our bug database. Thank you!

Please post them in this thread if you come across any sort of bug that fits in the following categories:

- Armor/clothing art issues (textures, placement, clipping…)
- Weapon art issues (textures, placement, effects, clipping…)
- Character model issues (textures, effects…)

General Guidelines:
-Take a screenshot of the issue
-Take a screenshot of your equipment on the Hero Panel (H)
- List your Race, Sex and Class
- Be as descriptive as possible
-Take a screenshot

—If the issue relates to clothing/armor/weapons—
- List the names of every piece of armor/clothing/weapon equipped (this includes the level requirement) when you encountered the issue
- If you can, list where you acquired the item (which NPC, what map location, which dungeon, etc…)

Note on clipping issues: While we understand the desire to have all clipping issues resolved, the way our items are designed sometimes causes some small issues that cannot be fixed easily. We’re looking for severe clipping (like your shield is impaling you or your daggers are completely hidden by your coat.) Things like hair clipping or minor clipping of weapons into armor are sometimes unavoidable.

Please attach the screenshots to your forum post rather than hosting it elsewhere.
If you have a video of the issue, please upload those to YouTube (unlisted) and link that along with your other bug information here.

For more Bugging Best Practices, see this thread.

We appreciate everyone’s help with these issues. Thank you!

While this issue is highly visible, it doesn’t have as high of a priority as some of the other bugs we’re currently working on and is also looking like it will require programmer time to fix, so we don’t have an ETA on a fix yet. Thank you for your patience!

We’re aware that this skill challenge can still be broken, and we’re working on some potential fixes. Thank you for your patience and understanding!

Thanks for the report! I’ve passed this on for further investigation.

I’ll follow up on this today.

I don’t know how the team would like my “smite” comment, but I’ll pass along your approval.

I’m feel it’s time to close this thread, because I think it’s lived it’s reasonable lifespan and the OP and other who were genuinely concerned will be able to read my detailed response and will, I hope, feel more assured about the situation.

Turial.1293:

Robert Hrouda.1327:

I will look into the jellyfish as well. good catch!

Also, great pun :P

Fixed.

UPDATE:
In the original post I updated the things I looked into and adjusted or didn’t adjust.

Ryorak.4086:

In part response to Warlock, if they were long term GW1, and GW2 players, then they would know an exploit when they saw it. Unless of course their brain cell count is below average and simply thought that getting more from less was a cool trick.

Secondly, if ANet is not ip banning these botters/exploiters, then they are doing it wrong and should not be profiting from what is ultimately their own coding mistake as you, Warlock, have pointed out.

Finally, Warlock’s suggestion is something that should seriously be considered by the development/moderator team and whoever else needs to consider it at ANet. When an exploit is brought to the attention of ANet, a MoTD should pop up for every player that logs in to the game, every time they log in, alerting them of the exploit in detail so they know to stay away until it is fixed. Anyone who attempts the exploit after the MoTD is in place should be ip banned WITHOUT review.

An example MoTD template:

MoTD: EXPLOIT ALERT:: Here are the details of the exploit, do not attempt to reproduce this in any way as the result will be an instant ip ban without review. Some people just suck and intended on getting ahead of others through exploiting a broken system.

Of course I would laugh uncontrollably at the last part if it was put in but that was just me being me. Warlock’s idea is a good one, use it.

Are you seriously suggesting that we give a tutorial on how to exploit our game? I talked with several team members today, and they believe that doing that would be an incredibly bad idea, because more people will use the exploit, even with the warning. They’ll either (1) hope they won’t be detected, or (2) believe they think they’ll get a “pass” by saying they were “testing” the system, or (3) think we’ll only catch people above a certain number, so they can cheat in small numbers with impunity, or (4) hope that we decide that the number of players using the exploit is so high that we will not terminate the accounts.

It would be like the Treasury Department saying, “We’re going to change the way we make our $20 bills, but until then, by all means do not [instructions on how to counterfeit money].”

If we give details, the sheer volume of people using an exploit will rise, with all of our systems being stalled to deal with the bans, appeal reviews, etc.

Perim.8563:

I filed a complaint with the BBB after my second ban, and that went unresolved.

We don’t have any unresolved complaints with the BBB. Each filed against ArenaNet has been resolved in our favor, which is part of the reason that we have an A+ rating. If you want to give me your BBB complaint number, I’ll be happy to confirm that in our records.

Lich.3150:

not resolved? got the same problem now – get “Must be atleas8 characters long” – I tried with 20+ long, same answer

Are you attempting to use any special characters?

Suggestion: Since you’ve been responded to by the team, ask them to review that second response you got. If it has a 12-digit number, put that in the first ticket, and ask them to verify that you are being asked to submit a new ticket for a continuing issue.

I have seen delays in receiving emails, too, and I’m never sure if it’s the sender or the receiving email system.

I am glad that you got the email and that all is well now.

If you asked for and received an email, the account was closed, that is correct — that is the process and policy. Since you need help with adding the serial code to a new account contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

The link was missing? That’s not good. I will check into that; it doesn’t make sense to ask people to update and not provide the means to do it.

We’re working on the minions’ behavior now and will be testing some changes to see how they work. Thank you for your patience, everyone!

Have you checked your junk mail? Your delete mails? We find that sometimes the emailed code is never seen by the player due to email filters.

To get you the best answer, I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Also, if you accidentally purchased a second copy, the team can refund that.

Has he had any response at all? Could you give the ticket number? I am checking into response rates and am contemplating recommending that we go back to the system that at least sent an “automatic response” so players know they’re reached us.

Thanks.

First, I want to say that “I was loaning money to my friend” is probably the most common excuse that a RMT worker gives. Yes, players do give and loan money and they do it all the time and very few are actioned because the system doesn’t randomly toss people out of the game. So we have to look at these cases very carefully, and assess what actually took place.

An agent will review this case and will get back to you. The review can take a few days, but I believe you’ll get an answer quite soon.

We do want to hear from you. The chance of someone getting dinged for invalid reports is very slim. I mean very slim. Quite frankly, the reason that the mild warning is included in the notes is simply to let people know “Don’t try to grief other players with fake reports. We’ll notice that and smite you!”

If you did not receive an answer, then something went wrong. Even if an issue is being worked on — even if we cannot address something at all — we would want to let you know that. Could you post a few details and the ticket number in the Tickets for Review thread, so I can take a peek? I know you got the answer so I imagine I don’t need to respond to you here, but I’d like to see what went wrong that you didn’t get a response.

Thanks.

I’m just including the link to the post from Jon Peters that Laika quoted above, so people can see the context:

https://forum-en.gw2archive.eu/forum/pvp/pvp/25-Cooldown-on-Shatters/first#post1142800
https://forum-en.gw2archive.eu/forum/pvp/pvp/25-Cooldown-on-Shatters/first#post1142946

You need to do a little reading in the forums and I think you’ll better understand what took place. Someone gained access to your account. They misused the account, and that became clear through our observations, or in-game data tracking, or through player reports. Let me tell you how it often goes down:

1. Anet detects that someone has accessed your account.
2. Anet blocks your account to try to contain the damage.
3. In the meantime, someone reported the account for spamming gold advertising.
4. So the account blocked for a possible compromise is then blocked for a breach of the UA. This is why you can see a changed message about your account.

So you may see “Your account was suspended; please contact us” and then “Your account was blocked for a breach of the UA.” That’s really the only messaging we can provide, because we do not know who is accessing your account — you or the hacker — so the message cannot be customized. And you should not create a new ticket, but simply update your existing ticket to mention the new message that you’re seeing.

Once you get in touch with Support, an agent should look at the account and see “Yes, the account was used to advertise gold sales (or to bot or to otherwise cheat)” but then ideally they should look further and try to see if it was also compromised. Sometimes that takes a transfer to another agent for the second review.

Sometimes, based on when you get in touch, the response from Support says, “Your account was closed for cheating.” At that point, you simply should write back and ask for a review for a possible compromise. If they have not already checked the access IPs and other logs, they will do so, and the agent might then say, "Oh, ok, I see now that while your account was used for botting, it was out of your control at the time, was being accessed from a completely different continent. Upon learning this, the process is to remove the suspension for cheating (which you did not do) and restore access to the account to you, as the rightful owner.

The review for this can take a day or two, sometimes even more, because let’s face it, hackers are sometimes pretty clever at covering their tracks. Plus, we get a lot of RMT workers claiming they did not bot or did not advertise gold sales, that they were innocent victims of a hacker. (Frustrating, eh? We want to help the legitimate players, and the system gets clogged up with cheaters trying every means they can to fake us out and get back onto the stolen account… or get back on the account they purchased solely to cheat.)

So that’s a long explanation, but do you see how this happens now? We’re not out to get anyone, we definitely want to get our players back on their accounts, and we do not change messaging or delete posts to silence concerns. We deal with each situation on an individual basis, and work as quickly as possible to right the wrongs that hackers do to our players. (While also developing additional, optional protections such as authentication.)

Hello folks,

Could you answer a few questions for me about this bug?

Have you only encountered this bug at higher scales?
Did anyone disconnect during the attempt?
Had you completed the dredge fractal before this attempt without leaving the Fractals of the Mists? (I.E: ran 3 Fractals @ Level 31, then 3 more @ Level 32)

Edit: Could you also tell me the group composition?

Edit2: The problem has been identified and we are working on a fix. Thank you for the report!

.b

While there are times where customization is nice, there is probably something we can do to alleviate this issue. The reason the buffs get so small in the first place is that there just isn’t enough screen space to show full sized icons without without wrapping them, and eating up precious vertical viewing room. I could imagine an option to show only boons/conditions similar to how simple party UI works. This way we would probably never have to scale the icons, or at least stacking them would only be twice as high as normal. Another possibility is to prioritize the scaling of icons based on target relation. Enemies have larger boon icons, allies have bigger conditions, etc. In any case, “Make them bigger!” isn’t a full solution, but I agree something more could be done with that piece of UI.

Certain individual letters are prohibited, to avoid possible problems. Years ago, people were making characters with GM and G M (with a space) in them, so a few individual letters are disallowed. I think if you were trying to make a name with R A or R T you would not have a problem.

I am sorry for this inconvenience and we do want to get you back in the game. The proper way to get help, though, isn’t through a forum post but is exactly what you did: contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, in case you want to provide more details, please read this post and you can add any additional info to your existing ticket. (Please do not make a new one.)

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

zbrkesbr.4173:

GeneralMenios.3984:

Hello everyone and Happy New Year. I bought the Guild Wars 2 a couple of days ago but my computer’s driver can’t read DVDs right now (It happens with all the DVDs). I don’t know yet when I will be able to fix the driver but until then is there any way I can download the game (not buy it again) using the serial key I already have from the DVDs?

https://account.guildwars2.com/
once you log in there with your account – you’ll see “Download Client” section.

Correct. You do not need the DVDs at all. This should work just fine for you. Welcome to Guild Wars 2!

Feel free to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Direwulff.2396:

Sprawl.3891:

so why is it filtered on the forum then if it’s fine in game?

That seems like a valid question

It is a valid question. The game’s Name and Word Filter is not adopted into the forums; a different person determined what to include in the forum’s filter. He is out of the office but I will inquire about this. (And ThiBash — I did not know of any relation between the word and role-playing. I will broaden the question to other team members to see if we want to include it, but our initial instinct is still that it probably does not need to be added.)

felivear.1536:

JonPeters.5630:

This is not true, skills have a cast time and after cast based on the animation they use. To ease any thief worries we are not limiting back to back skill use on purpose. This is in fact the point of initiative and why thieves feel different than other professions.

just curious, are you happy with and is it your intention for moves with no cast time to be able to be used in the middle of a move with a cast time? For instance lightning flash during churning earth and steal during cloak and dagger.

Yes this is part of the design of the combat.

This is not true, skills have a cast time and after cast based on the animation they use. To ease any thief worries we are not limiting back to back skill use on purpose. This is in fact the point of initiative and why thieves feel different than other professions.

Because Jonathan knows more about what we are doing with PvP, and because we don’t say we are doing X until we are 100% doing it or else we get a lot of you said X, I wants it NOW!!!

Hello everyone.

Thanks for letting us know, Jax. We will let the thread open so other users can benefit from Laughing´s answer if they encounter the same problem.

Hello everyone.

Thanks for your quick responses and the help provided. Since the question has been answered, we proceed to close the thread. Good luck with your transfer, Crusheddiamond!

ilJumperMT.4871:

JonPeters.5630:

OneManArmy.5617:

Miku Lawrence.6329:

Jumper is pro, you can’t argue with him. l2keybind.

On topic, kitten – won’t be able to forcebug the 14k mind wracks and blame the game while people scream for exploit. 1/4 of a second is really nothing, minor change that will affect only the bug.

Funny thing, Anet didn’t fix the bug, they just made it impossible to execute. Always better to add something new instead of fixing the old kitten.

I think it’s a temporary bandaid until they can actually figure out what the problem is.
It seems they can’t identify what is causing it,so they added a preventing measure.
Better than doing nothing imo.

We have a winner! This was an especially bad problem so we did what we had to do given the resources we had to solve this while the studio was closed for the new year/holidays.

Jon

Can you kindly confirm that the .25 second GCD is temporary and will be removed when you fix the exploit?

That was the plan but fixing it for real is going to take some time so no timeframe right now.

Jon

Jonathan is out until Monday but I’ll try and get him to respond. Short answer is we are listening to you and you will hear more soon.

Jon

Hello Kain.

We understand your message and we will forward it to the team today but rest assured that they are working on this issue since the very beginning and will keep on with it. We would like to ask you to keep on reporting any botting behaviour as many times you see fit; your reports help us effectively with this problem and we appreciate them, as well as we appreciate your patience and support in this matter.

We close the thread now. Thanks for your understanding.

OneManArmy.5617:

Miku Lawrence.6329:

Jumper is pro, you can’t argue with him. l2keybind.

On topic, kitten – won’t be able to forcebug the 14k mind wracks and blame the game while people scream for exploit. 1/4 of a second is really nothing, minor change that will affect only the bug.

Funny thing, Anet didn’t fix the bug, they just made it impossible to execute. Always better to add something new instead of fixing the old kitten.

I think it’s a temporary bandaid until they can actually figure out what the problem is.
It seems they can’t identify what is causing it,so they added a preventing measure.
Better than doing nothing imo.

We have a winner! This was an especially bad problem so we did what we had to do given the resources we had to solve this while the studio was closed for the new year/holidays.

Jon

Thanks to Oglaf and Stpetemermaid for their contributions. As the question has been already answered, we proceed to close the thread.

Hello everyone.

As it has been correctly stated here, the previewing feature such as it is right now is just temporal and will change back very soon but we ask for a little bit more of patience till it gets updated and released.

Thanks!

Ayeup. Electro, Danikat and Tauril have it correct. There were a lot of considerations with technical and aesthetic requirements that needed to be met. And it wasn’t easy to figure out a middle ground between the ethereal/elf-crowd and the treant/ent followers. I’m impressed you noted those asymmetrical faces, Tauril. ;} They were nearly as far as I could push things while still trying to stay attractive on some definition. Heck, even now you’ll see camps of people saying they’re straight up ugly while others say they aren’t ugly enough. They are supposed to be a beautiful race… I did my best to stretch that line as far as I could to include more than just standard beauty features.

Zeefa.3915:

There is nothing cheap or easy way out about the sylvari design. They didn’t design them just once, they did it twice because the first design was not satisfactory.
Sylvari imo is amaizing with their looks and many options.
I find their design just perfect and I adore them.

About five times, actually. Concepts, mostly. You guys only saw two official waves.

WetWookie.1687:

My “Items Sold” and “Items Bought” tab time out (they’re really long). Any chance it could show the last 5000 entries or so to improve performance?

Thank you for reporting this issue. We are looking into it!

There’s no permanent boon, no. It would be somewhat annoying if there was one storyline for one race that made them clearly superior to all other choices. (For example, if it was a healing boon, wouldn’t ALL groups expect any healing-spec’d character to have that boon?)

I’m not entirely sure I understand the situation… If you completed the story step, that’s it, no going back. If you didn’t complete it, logging out will reset the story instance.

Updated: 3 January 2013

121218-003017 Resolved
121219-001325 Resolved
121222-000350 Resolved
121222-001240 Resolved
121222-001847 Resolved
121224-002243 Resolved
121226-001436 Resolved
121227-002938 Resolved
121227-002996 Resolved
121227-003051 Resolved
121227-003388 Resolved
121227-003689 Resolved
121228-000026 Resolved
121228-000266 Resolved
121228-000334 Resolved
121228-000405 Resolved
121228-000412 Resolved
121228-000598 Resolved
121228-000737 Resolved
121228-001007 Resolved
121229-000278 Resolved
121226-003713 Resolved — can you confirm?
121220-001822 Responded 12/30
121220-000825 Under review
121228-002116 Under review
121224-001614 Under review; I think you will hear back tomorrow
121225-000316 Under review; I think you will hear back tomorrow
121220-003274 Under review; ownership dispute
121220-000483 Final response sent 1/02
121218-000473 Final response sent 1/03
121214-001287 Followed up today
121223-000444 Followed up today
121223-001205 Followed up today
121217-000298 In restoration queue
121227-000326 In restoration queue
121217-002393 Please answer questions in ticket, sent to you 12/18
121228-002342 Please have your friend submit a ticket
121214-000225 The credit card authorization was rejected in error; you were not charged and may add a new code to the account.
121218-002761  The credit card authorization was rejected in error; you were not charged and may add a new code to the account.
121219-000071 The credit card authorization was rejected; you were not charged and may add a new code to the account.
121221-001792 The credit card authorization was rejected; you were not charged and may add a new code to the account.
121227-003808 The credit card authorization was rejected; you were not charged and may add a new code to the account.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Updated: 3 January 2013

121218-003017 Resolved
121219-001325 Resolved
121222-000350 Resolved
121222-001240 Resolved
121222-001847 Resolved
121224-002243 Resolved
121226-001436 Resolved
121227-002938 Resolved
121227-002996 Resolved
121227-003051 Resolved
121227-003388 Resolved
121227-003689 Resolved
121228-000026 Resolved
121228-000266 Resolved
121228-000334 Resolved
121228-000405 Resolved
121228-000412 Resolved
121228-000598 Resolved
121228-000737 Resolved
121228-001007 Resolved
121229-000278 Resolved
121226-003713 Resolved — can you confirm?
121220-001822 Responded 12/30
121220-000825 Under review
121228-002116 Under review
121224-001614 Under review; I think you will hear back tomorrow
121225-000316 Under review; I think you will hear back tomorrow
121220-003274 Under review; ownership dispute
121220-000483 Final response sent 1/02
121218-000473 Final response sent 1/03
121214-001287 Followed up today
121223-000444 Followed up today
121223-001205 Followed up today
121217-000298 In restoration queue
121227-000326 In restoration queue
121217-002393 Please answer questions in ticket, sent to you 12/18
121228-002342 Please have your friend submit a ticket
121214-000225 The credit card authorization was rejected in error; you were not charged and may add a new code to the account.
121218-002761  The credit card authorization was rejected in error; you were not charged and may add a new code to the account.
121219-000071 The credit card authorization was rejected; you were not charged and may add a new code to the account.
121221-001792 The credit card authorization was rejected; you were not charged and may add a new code to the account.
121227-003808 The credit card authorization was rejected; you were not charged and may add a new code to the account.

We’ve mentioned before how we deal with botters, that we tend to terminate their accounts in waves, and that we collect user reports in aggregate to help us investigate their accounts. We need data to do this, and your reports really help the team. Just because you still see them in the game doesn’t mean that we aren’t in the process of investigating their activities.

As we’ve said previously, we investigate all reports. We collect all those player reports, investigate each one, and use them to collect data about botters. We tend to terminate bot accounts in waves, rather than one by one. So yes, we are following up on reports, but just because you still see botters in the game doesn’t mean that those accounts are not being investigated.

Wintersday

Wintersday has ended, and the residents of Lion’s Arch are tidying up, humming those bell-choir tunes as they work! They savor their memories of snowball fights, presents, toys, and Toymaker Tixx! And so the Lion’s Arch Council sends one last merry wish that the joy you felt at Wintersday will last all year long! Happy New Year!

The Wintersday Merchant will remain in Lion’s Arch for a while longer, allowing players to continue to exchange gifts.

Black Lion Trading Company Gem Store

After 11:59 p.m. PST on January 3, 2012, Wintersday items will no longer be available to purchase from the gem store.

Mesmer
Shatter skills now share a global 0.25 second recharge, to prevent multiple shatter effects triggering on the same illusion.

Shattered Strength: This trait now grants 1 stack of might per illusion shattered.

Your father submitted a ticket, and that’s the right thing to do. This forum is not intended as a means of immediately following up on a ticket; it doesn’t get faster service or expedited resolution, but instead diffuses team focus by asking for information that rightfully will come in the ticket itself.

In short, there is nothing that a forum member can say to or do for you that applies to this situation — it’s something that Support can and will assist with. I understand you are frustrated, but hope you’ll understand why this post is now closed.

And while I am sure he will be helped soon, if he still needs help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.