Guild Wars 2

Hello again.

Nice and glad to hear that, Kway.
We close the thread right now then.

Hello everyone.

We understand the frustration of watching this kind of attitudes but rest assured that the team is dealing with this non-stop since launch. We would ask you to keep on reporting these fellows through the in-game reporting tools or the ticketing systems (with your screenshots), as this is the most effective way of helping us.

Thanks for your reports and everyone´s patience.

Hello everyone.

As it has already been noted here, no, the Asura are not the fastest race (there´s not such a thing in GW2) although they certainly “look like” being the fastest ones on Tyria, due to their little steps and general animations.

Hello Bigphule.

Thanks for letting us know. We will leave the thread open then, so other players with the same problem can benefit from your link.

Hello Solon.

We understand how frustrating this is for you but rest assured that the team has not stopped in dealing with this issue since launch. We would ask you to keep on reporting through the in-game reporting tools or the ticketing system, as this is the most effective way in helping us.

Thank you very much for your patience and your reports. They are highly appreciated.

Hello everyone.

Erebus, we will keep all of you informed, should a change in this system arrives to GW2. For the time being, please, keep on using the link Azix provides, as it has proven very useful for players.

Thanks.

Hello everyone.

Since the question has been solved, we proceed to close the thread.
Thanks for your contributions!

Hello everyone.

Thanks for all your contributions. Since the question seems to be solved, we proceed to close the thread. Thanks again.

Hello to both of you.

Are these problems still there for you? Sometimes the systems experience some temporal errors but work again after few hours.

Hello everyone.

Shagura, from the forums we cannot really speed up the process, if your friend already put a ticket with Customer Support. I see that the incidence is quite recent so I would ask you a little bit more of patience till Customer Support gets back to your friend. In these cases, rest assured that he will receive his account back as soon as they check the logs.

As ShiningSquirrel indicates, if the ticket goes unanswered for three or more days, proceed to post the reference number and a little description inside the stickied thread provided for this.

Thanks for your patience!

Hello Psychol.

If you really want a refund, then proceed to check the following webpage. As Michael says, you will need later on to open a ticket to Customer Support.

Hello everyone.

Parae, I see that the issue is quite recent so your friend needs to wait till Customer Support gets back to her. Rest assured both of you that once they check the logs and see that there is nothing banable there, she will have her account back. But of course you need to wait a little bit until this is sorted out. If the ticket goes unanswered for three or more days, then follow Loli Ruri´s link and your incidence will be taken as a priority.

Thanks!

Hello everyone.

Adriannauk, we are glad to hear that . As the question seems to have been solved, we proceed to close the thread (advising you to take a closer look specially when deleting and buying items ).

Thanks.

Hello everyone.

Thanks, Kain, for that quick answer. As the question has been solved, we proceed to close the thread.

Hello Diasozo.

Thanks for letting us know. Glad that you could get your Mercenary title. As this is not longer the description of a bug, we proceed to close the thread.

Hello Katasketti.

As GummiBear correctly states, you can send a ticket to Customer Support, click here; however, do not build your hopes up though as this mistake, although unfortunate, was accidental and nothing related to a bug or internal error.

eLLii, welcome to Tyria and the official GW2 forums!

As ProphetSword says, joining a guild is always an interesting group experience and can provide you with lots of fun. You can also have a look at the Guild subforum and see if one of them attracts you or you can also post a search-thread there so some guild leaders and members can get in touch with you.

In any case, have fun!

Hello Cmerc.

Thanks for posting. However, the forums are not the best place for letting us know. The best thing you can do is continue to report every incident of suspected botting behavior you witness using the in-game ticketing system.

Thanks for the continued reports and your patience. It’s greatly appreciated!

Hello everyone.

Rekuja, if this issue bothers you you can always send a ticket to Customer Support in order to let them know about this. It was probably what BioFringe is stating though, that the name is already in use and therefore it did not allow you to use it.

It sounds like this is a different problem from the one that was occurring previously and is (somehow) related to being on an EU server.

To help our programmers, I’d recommend creating a shortcut to the game and then running it with the -diag argument in the target line and posting the resulting text here as an attachment. You can see an example of how to do this in the attached image. I’ll pass these along for further investigation.

Thanks, everyone!

Hm. I tried switching servers and trying those maps, but I’m not seeing the same problem.
When you get stuck on this loading screen, does the client go unresponsive (you need to close it via Task Manager)? There was an issue with loading screens a while back, and I’m wondering if it’s the same thing.

asimo.6354:

Well now I’m getting all sorts of connection bugs, and can’t even log in. Though when it does work I still can’t load, or the load screen times out and gives me a connection error.

What is the exact error code you’re getting? It may help us determine whether this is a server or client error.

Which map are you able to load into? And which server are you on? Thanks!

Please read your thread, which I renamed to “Changing Servers” since this is not about a character restoration at all. Account restorations are detailed in a sticky thread above and are offered only for account compromise incidents. Thanks for understanding.

There is a free transfer available to every player once per week. Your friend may join you on the other server for that week, or you can take advantage of the transfer later — it’s up to you.

Hello LadyWolfsong.

I see that the incidence is quite new, from yesterday, so it is still a little bit early to get an answer from Customer Support. There is a sticky for old tickets (three days and older) that have gone unanswered, where I would ask you to post your reference number once you have been waiting those three days. For the time being, please, remain a little bit patient till Customer Support gets back to you.

However, do not build your hopes up as although very unfortunate, the mistake was a human one and not a product of an internal error or bug inside the game.

Thanks for your patience and good luck.

Hi everyone.

Thanks for that answer, NevirSayDie. As the question is solved, we proceed to close the thread.

Hello everyone.

As made with your other question post, Direwulff, we proceed to close this as the answers have been rapidly given by Berkut.

Hello everyone.

The GW2 Wiki is a very good place to start looking for information when you are a little bit lost about some aspect of the game. Since this question has already been answered, we proceed to close the thread.

Thanks, Berkut, for your answer!

Hello everyone.

Nooga, welcome to Tyria and the official forums!! Wish you a lot of fun with your Charr. As the question has been answered, we proceed to close the thread.

Thanks to all of you for your contributions!

Hello Darstx.

Yes, there was indeed a trial period for friends during the Last Shores event in November. At the moment we are not holding trial invitations or versions and honestly I do not know when they will be up again, if they are ever again. In any case we will keep you informed beforehand, should a trial period arrives to GW2.

Hello Mad Queen.

We have been receiving a lot of reports on this issue and the team is studying it. We would ask you to remain patient till it gets solved. Thank you very much!

Hello everyone.

The team is aware of this and working on it as it has been reported quite a lot during the last weeks. Please remain a little bit more patient till the issue gets fixed.

Thanks!

Hello everyone.

Thanks for your answers, guys! Since the problem is resolved and this is not longer a bug we proceed to close the thread.

Hello Phoenixtian.

The forums are not the best place for this kind of reports. If you have reported them already, then you already did the right thing. Alternatively you can also send this screenshot attached to a ticket to Customer Support.

Thanks for your reports and your patience, as they are highly appreciated.

Hello everyone.

Thank you very much for your feedback and contributions in this issue. However, the thread has derailed already and does not offer any more grounds for a real discussion and therefore we will proceed to close it. Thanks for your understanding!

Hello everyone.

Just a quick message to let you know that there is an email address available for all of you, exploits@arena.net, where you can send your screenshots that involve episodes of hacking and/or exploiting. Please, use this address to denounce this kind of attitudes.

Although we do understand that watching an exploit or a hack that goes unpunished is pretty frustrating in a match-up, posts created with the sole intention of throwing accusations to each other tend to derail the threads and stir them up with negativity. Please, bear this in mind before posting and help keep the discussion and sportsmanship up.

Thanks!

Hello everyone.

As it has already been indicated here, all races run at the same speed; besides their appearance, it is their respective animations while running what makes them look faster or slower in your eyes.

We’ll take another look. If you qualify for restoration, and if the compromise took place after December 1st, I feel sure you’ll hear from a CS agent soon.

ShiningSquirrel.3751:

Viginiskaone.5304:

I was banned 2 days ago for “Inappropriate language”
The ban was for 72 hours.
Question 1: IF there is a profanity filter, what could I have possibly said that promoted a ban.
Question 2: If I did in fact say something, why did I not get some kind of warning, or any notification, besides a THREE day ban.
Question 3: Why was no detailed proof/extra info on my offense given? To this day i still do not know what I did wrong.

I have posted in the support forum page, with no response after 3 days, so I came here.
The ban has 8 hours left.

1. Profanity filter does not give you a license to use any language you want.
2. Your warning was the accaptable use policy you should have read before making your account. No other warnings are given for any offense.
3. “proof” is useally never given.

FYI, there are some posters here in the forums who have an axe to grind with support. Take what any poster execpt the official anet reps say with a grain of salt.

Quoted because this sums it up nicely. If you want to see it in official parlance, click my name and search for the many other posts I have made explaining that the fact the game has a filter doesn’t mean that you can swear or use offensive names. I just posted about this five minutes ago, and have posted about this virtually every day since beta.

Players are not automatically suspended because they are reported. A player is only suspended if a review by a support agent — usually more than one — confirms that the chat was offensive.

• The fact the game has a chat filter does not give anyone a “License to Swear.”
• We don’t waste our resources on tracking down players and giving individual warnings because the warnings are given in the Rules of Conduct, the Naming Policy, and the User Agreement. See our Legal Documentations Section for more information, and please do read the Conduct Breaches and Outcomes document in that section for a clear explanation of our policies.
• Issuing a warning — as discovered in other games — is a huge timesink in that the person who is warned invariably protests, argues, and wants to negotiate a removal of the warning.
• The rules apply to everyone, regardless of a person’s position in the community. Solo player, guild leader, PvPer, guild member, PvEer – the rules apply to all.

While players do try to grief one another by submitting reports of offensive chat, it is only after a review and confirmation of the offense that the suspension is given.

I can’t help but notice that people whose accounts fit the parallels of RMT workers are posting in this thread.

Are people flagged and suspended in error? Yes, and we’re deeply sorry when that happens, and we’ll take measures to try to reduce that number to as close to zero as possible. The OP in this thread knows this to be true — the person he wrote about is back in the game.

Do RMT workers spend times on the forums taking digs at the company that is trying as hard as possible to stop illicit gold sales. Yes, and we’ll continue to try to remove those people from our game, for the sake of the community as a whole, and to protect the game economy.

And while some team members are away on Christmas break others are working, including our support team, which has 24/7 coverage. If you or someone you know wants to submit a legitimate appeal about a termination that was made in error, please do so. If you’re a gold seller, or work for a gold seller, please don’t waste the team’s time, so they can focus on actual players.

Warning:
https://www.guildwars2.com/en/legal/guild-wars-2-naming-policy/
https://www.guildwars2.com/en/legal/guild-wars-2-conduct-breaches-outcomes/
https://www.guildwars2.com/en/legal/guild-wars-2-rules-of-conduct/

The three-day suspension is another form of warning. Aside from that, our agents do not have the time to spend chasing down players to issue warnings, engage in discussions, listen to arguments, etc.

I guess this fell off the first page but the number of PMs is rising, and I really want you to get the help you need as quickly as possible. Please don’t PM me about your account issues. Please submit a ticket, and use the Tickets for Review thread, if you need to, but I am not able to expedite tickets or review issues submitted through PMs.

We’re currently working on a fix for this bug, but we don’t have an ETA yet. Thank you for your patience!

Were you able to click-target other objects/players?

There’s currently a bug where players can end up unable to target anything, and we’re trying to figure out if this is just coming up more frequently when fighting the Shadow Behemoth or if there’s a separate bug only related to the Shadow Behemoth. Thanks!

Thank you to everyone who posted your server name here; we found out that the event was blocked on some servers, but not others. We’re currently looking into what we can do to prevent the related event from breaking.

We’re currently tracking and investigating the cause of this issue. Thank you for your patience as we work this out!

Hello everybody,
please remember that you can report bots using the in-game tool for that purpose or via Customer Support. Also, please do not post any names here in the forums. That would not help solve this issue.
Thanks and have a nice one!

Hello,
thanks for the prompt reply. As the question has been answered, the thread can now be locked.
Thanks!

Hello everyone.

ImEvolRAWR, please check the following thread, as Gab Superstar already mentions. gw2lfg.com is a very useful tool for finding groups.

We proceed to close the thread now.
Thanks for your understanding.