Guild Wars 2

Hello everyone.

Kway, sometimes the people do not get their items because their in-box is rather full; try deleting some of your emails till you are left with five or six or so.

Hello everyone.

Ashriels, please proceed to try what both players are suggesting as they are sometimes certainly at the core of the problem you just mentioned. If this is not the case after a while, please, proceed to contact Customer Support.

Hello there, Katody.

You can certainly try and contact Customer Support for this issue with a ticket; do not build your hopes up though, as there´s no guarantee they will proceed to do such a thing. If there is any available feature in the future we will let you know through the official channels beforehand.

We close the thread now. Thanks for your understanding.

Hello DancingPenguins,

no, this kind of behaviour is not encouraged as it is clearly not fair for the other players. Therefore we would ask you to report this kind of behaviour through the ticketing system to Customer Support; just provide screenshots and specific information about the instance you were in, what time it was, names and so on, so they have the whole picture about the situation.

Thanks!

Hello there!!

So, what AW lore says. The armour preview is temporally disabled because of an update; check the following Regina Buenaobra´s comment about it. You can also check this thread with an interesting website, in which all armours are listed.

Thanks for your patience!

Hello there, Dance Monkey:

as already stated in the very last part of the article (and I am copying and pasting here): “The goal is to allow everyone to play together and make partying less restrictive for everyone. We plan to ship these two features at the end of January”.

We close the thread now. Thanks for your patience and understanding.

Hello everyone.

Since the question seems to be resolved, we proceed to close the thread. Thanks, Dicellol, for your answer.

Hello Vauleen,

the team is aware of this and they are currently addressing it. Here I leave you a link to a bigger thread about this issue.

We proceed to close this one.
Thanks for your understanding.

Hello Apokriphos.

Although it is true that Tarnished Coast is a very popular server and it registers a very high peak of population, it is not overall impossible to get in there and we do get reports of players that keep on trying to get in and eventually they succeed (trying different times a day, of course, with a great deal of patience… which we understand can be rather frustrating). If you feel your suggestion can improve the game, please proceed to open a thread in the Suggestions subforum.

We close the thread now.
Thanks for your understanding.

Hello everyone.

Perfect, since the answer has already been given, we proceed to close the thread.
Thanks for your contributions!

Blueshield.6291:

This seems like the most appropriate thread for this issue.

In addition to the teleporting nodehack bots, I’ve been seeing a lot of bots which log out the moment a player gets too close. I was able to trap one where every time it logged in, it logged right back out due to my presence. It appears that they log out as soon as a player gets within targeting range – meaning that they can sometimes be visible at a distance, but not targetable to right-click and report. You can’t access their player portraits either.

Amusingly enough, when they attempt to log back in, they detect players in proximity before they even visibly display in the world – you’ll see their bears pop into existence, and then vanish almost immediately, but you never see the player.

@CC Eva and/or any other ANet representatives – Any tips on how to report this one? The standard reporting feature is unusable in this case, and screenshots are equally problematic.

Blueshield, thanks for bringing this to our attention. I am pretty sure that the team already knows about this kind of bots but I will proceed to forward this info today in any case, to assure that it reaches them. I would just ask you to keep on trying to report them using the already existing tools, whenever this is possible (I know it isn´t).

Thanks!

Hello everyone.

Since Navi has linked you with a very interesting initiative, we proceed to close the thread and hope you find your buddy soon enough!

Hello everyone.

Just a quick message to welcome you to Tyria, InfamousILL, and hope you enjoy your days here. Also, I proceed to move your thread to the subforum Players helping players, where you may find more suggestions and tips made by the people.

Hello Decrypter,

as the other players have already said, you can certainly try with Customer Support but do not build your hopes up about this issue, as they may not change the name of your guild.

Hello everyone.

Jeckcrow, it is true that we do not have a specific report tab for this kind of behaviour but of course we do encourage the players to report these attitudes, as they do not bring anything good to the community. All incidents of in-game harassment should be reported to our Customer Support team using the in-game ticketing system. Just like we don’t permanently ban anyone on the forums for first time offences, the same goes in-game. The more you report, the better the game world will be.

Thanks!

Hello everyone.

Since the question has been answered quite quickly, we proceed to close the thread.

Hello everyone.

Since the question has been answered, we proceed to close the thread. Enjoy your time in Tyria, bigtankstarsp.

kahao.7821:

can u please go to my thread and my ticket too please? 121221-003023

This is two days old. Please post in the Tickets for Review thread if you do not have an answer by closed of business tomorrow. Thank you.

We’re aware that the pop noises are a little out of place for some engineer skills and we’ll be addressing those in a future patch. Thanks all!

Black Dahlia.8601:

Thanks for your reply. Temporarily disabling AVG does actually fix the issue, so my next question is do you know which settings need to be tweaked? I never had an issue before, and I haven’t changed my AVG settings, so I have no idea which settings to change.

It’s very difficult to know how third party software may affect your access to the game. All I can suggest is to look for settings that may act as a firewall that could block some internet access points or effect the way browsers operate (think security settings, pop-up blockers, etc.), since the Trading Post effectively functions as a browser.

Again if you do discover the exact thing that fixes it, please share as others may have also encountered this issue and your fix could work for them too!

You need to log into the Wintersday event to get the mail.

Have you logged into Lion’s Arch in the last, say, 40 hours?

“Extended unattended play” means using a bot, that is, having the bot program “play” the game while you’re sleeping, at school or work, away from the computer, etc.

There is some pretty sophisticated tracking programming to detect this, and two false positives is very unusual, but rest assured that Support Team will research this one thoroughly and make the proper decision about how to deal with the flags that this account is raising.

By the way, it doesn’t take a lot of “tech savvy” to run a bot. It only takes the will to make undeserved gains and the willingness to breach the User Agreement, to cheat. I am not at all saying your cousin did that, but while creating a bot may take technological knowledge, and programming anti-bot software takes a great deal of sophisticated knowledge, running a bot generally takes neither.

Loli Ruri.8307:

Anet bans people for mailing gold to players. Why? Because gold sellers do that too. Just don’t do it.

This is not true. Players mail gold to other players all the time without negative consequence.

The details in this case must have been extraordinary, and the team will look into the matter and resolve it in the best way possible,

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you or at least answer the question about releasing the account.

For tips on what information to provide in a ticket, please read this post.

The ticket is two days old, and while we do have people working 24/7, sometimes these issues take a bit of time. I imagine that you will hear in the next 24 hours. If not, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Our Support Team will be happy to help, but the person who owns the account must submit the ticket. So please help him through the process of support.guildwars2.com, and then “Ask a Question” and a team member will help him.

The site was back up within the hour, and I’m sorry that some of you are still having difficulties. Please do submit a ticket and then post your 12-digit number in your post in this thread. I’ve asked one of the good folks on our Payment Team to take a look, and I’m sure they will help you as soon as possible.

Hologramx.6402:

Unable to buy anything from SEARCH result.

Suppose you input Plush Griffon Tonic and Hit Search button.
You get the result and can go through the pages.
But the cursor keeps showing as a spining wheel and you can’t buy anything. You can select an item but double-clicking would never work. This will continue forever, like a forever “Loading….” situation in old times browsers.

Retried it several times and same result.
Looks like this happens much more frequently at peak hours.

There is a known issue where this happens when you use you keyboard arrow + Enter to highlight the item in the autofill list and execute the search. Does this still happen if you type out the entire name and search or use your mouse to select the item in the autofill list?

Black Dahlia.8601:

Nothing has changed on my end…I have not changed my browser settings or firewall, so I have no idea what could have happened. I looked back through the forums and tried to follow some suggested fixes, but none of them seem to apply to my version of Windows (XP), or my version of AVG (free).

- my version of AVG does NOT have a “firewall log” under history
- when I right click on “awesomium_process.exe” I CANNOT select Open File Location
- when I go into gw2.exe properties there is NO option that says “Run this program as an administrator”

If you’re on XP, everything is run as Administrator, so this is not an issue and also why you don’t see that option.

I do recommend least temporarily disabling your antivirus software and see if that helps the issue. If that does not help, then you know you can eliminate that as a factor, but if it does fix the problem, then you can tweak your individual AVG settings and see which one could be interfering.

Wintersday:

Changed the “Toypocalypse Cancelled” achievement so that only one gift dolyak needs to survive the activity instead of all five.
Fixed an issue that prevented Pop Guns from playing the correct audio and visual effects.
Toymaker Tixx’s Chests have been removed. Instead, all players will receive an in-game mail containing the Wintersday finale one-time rewards upon logging in during the Wintersday event. Please note: only one reward will be given per account.
Fixed a bug in Winter Wonderland that would occasionally cause players to be teleported to Lion’s Arch on success.

WvW:
Fixed an exploit that allowed players to bypass walls in the East Keep in the borderlands to get into the keep lord room.

@ Mesmer: We’ll be addressing the current Mesmer build that’s spiking for insane damage. Sorry that change got through – it is something we’ll be fixing.

@ Macros: Macros are against the user agreement. You can be banned for using them, so use them at your own risk. I would also advise against using them, because in live tournaments, you won’t be able to use macros. So it makes little sense to learn “bad habbits” you’ll just have to retrain later.

We adhere to the same “one keystroke = one action on one character/account”, which is used by a lot of MMO publishers when defining botting/macros.

Just wanted to clear that up – be careful w/ those macros, they can get you banned.

Hi guys,

These issues you’re reporting (TP not loading, buttons being grayed out) sound like it might be an issue with your browser settings. You may want to make sure you don’t have a firewall or a strict browser setting that could be interfering with the operation of the Trading Post. If you do find that altering a setting does help, please let us know!

Nicolle

And as text:

Na
Name Rank Delta Rating Delta Deviation Volatility
Sea of Sorrows 1 0 2181.95 36.335 190.927 0.968
Stormbluff Isle 2 1 2117.069 18.767 190.891 0.967
Jade Quarry 3 -1 2074.057 -54.985 190.725 0.969
Blackgate 4 0 2011.583 19.603 193.623 0.968
Sanctum of Rall 5 0 1965.756 25.93 191.992 0.967
Tarnished Coast 6 1 1860.646 20.211 195.724 0.968
Isle of Janthir 7 -1 1843.502 -46.005 193.517 0.969
Crystal Desert 8 0 1722.84 -3.365 193.54 0.968
Fort Aspenwood 9 0 1700.005 -16.443 193.483 0.968
Yak’s Bend 10 0 1683.079 21.585 196.247 0.969
Maguuma 11 0 1563.717 5.908 193.807 0.968
Dragonbrand 12 1 1539.164 19.499 192.15 0.968
Ehmry Bay 13 -1 1522.597 -27.136 194.074 0.969
Borlis Pass 14 0 1501.176 9.778 194.564 0.976
Darkhaven 15 0 1401.624 -29.102 192.493 0.968
Northern Shiverpeaks 16 0 1348.464 -51.899 200.354 0.971
Anvil Rock 17 1 1238.243 37.533 196.884 0.971
Devona’s Rest 18 3 1227.274 269.332 204.505 1.009
Gate of Madness 19 -2 1214.803 13.062 196.144 0.973
Sorrow’s Furnace 20 -1 1006.625 -186.469 204.893 0.995
Henge of Denravi 21 -1 954.391 -75.209 197.597 0.976
Kaineng 22 2 861.816 211.428 203.167 0.994
Ferguson’s Crossing 23 0 697.903 10.603 199.83 0.97
Eredon Terrace 24 -2 691.756 -235.554 209.729 1.005

Eu
Name Rank Delta Rating Delta Deviation Volatility
Vizunah Square 1 0 2059.193 -27.28 195.193 0.969
Seafarer’s Rest 2 1 2015.034 70.335 193.559 0.972
Blacktide 3 -1 1929.12 -43.488 193.164 0.97
Arborstone 4 0 1918.496 -19.383 196.891 0.969
Elona Reach 5 2 1814.364 33.779 194.288 0.97
Desolation 6 0 1813.643 27.93 193.964 0.969
Baruch Bay 7 -2 1787.913 -9.247 193.172 0.967
Riverside 8 2 1683.704 70.958 191.068 0.97
Kodash 9 -1 1678.439 1.499 192.004 0.967
Piken Square 10 -1 1608.717 -34.808 192.894 0.968
Augury Rock 11 3 1581.499 52.003 190.884 0.968
Gandara 12 -1 1561.217 -19.36 190.804 0.967
Jade Sea 13 4 1534.28 32.774 190.887 0.967
Miller’s Sound 14 -2 1528.488 -51.487 190.953 0.97
Abaddon’s Mouth 15 1 1519.954 12.914 191.208 0.967
Aurora Glade 16 -1 1513.998 -12.031 191.939 0.97
Fort Ranik 17 -4 1513.92 -40.128 190.905 0.968
Drakkar Lake 18 0 1410.619 -45.922 191.423 0.969
Far Shiverpeaks 19 0 1405.912 -22.139 195.022 0.969
Underworld 20 0 1336.757 -10.464 194.304 0.97
Ring of Fire 21 0 1296.598 33.105 195.808 0.971
Dzagonur 22 2 1277.698 163.615 197.668 0.983
Gunnar’s Hold 23 -1 1178.793 -67.013 196.443 0.971
Ruins of Surmia 24 1 1132.824 25.691 232.753 0.981
Whiteside Ridge 25 -2 1063.693 -104.916 203.298 0.98
Fissure of Woe 26 0 753.373 -4.959 219.869 0.975
Vabbi 27 0 544.973 -17.751 234.174 0.98

Here are the updated ratings as of the match ending 12/21

We’ve seen reports from players questioning the randomness of the drop mechanisms in GW2 and in particular asking if it’s been changed recently. This is not the case and we don’t think that the randomness mechanism is misbehaving, but we’re running some data to be sure there isn’t anything unexpected going on. So far nothing shows anything suspicious but we’ll keep gathering data and analyzing it. We’ve also created a thread where players can share with us their concrete data about any perceived strange drop behavior they encounter:

https://forum-en.gw2archive.eu/forum/game/gw2/Share-your-data-about-perceived-strange-drop-behavior-here/first

Thanks for your understanding and help!

Hi,

We’ve seen reports from players questioning the randomness of the drop mechanisms in GW2 and in particular asking if it’s been changed recently. This is not the case and we don’t think that the randomness mechanism is misbehaving, but we’re running some data to be sure there isn’t anything unexpected going on. So far nothing shows anything suspicious but we’ll keep gathering data and analyzing it.

So we’ve created this thread so that players can share with us their concrete data about any perceived strange drop behavior they encounter. Please be as accurate as possible, reporting only concrete data that you’ve experienced first hand. Among the information we’re interested in: map where you played, creatures you fought that dropped items, recipes from the Mystic Forge that you used.

Thanks for your understanding and help!

Hi everyone,

The statistics reported on the wiki pages for the Wintersday Mystery Box drop rates are incorrect, due to the method being used for calculating them. Some of our item packages use more than one loot table to determine what you get from opening them. Whenever you open a Wintersday Mystery Box, it randomly drops items selected from 2 tables, each having specific items and their own drop rates.

We’ve seen people mention the low drop rates of Foostivoo from Wintersday Mystery Box and would like to remind people that the primary way to obtain this miniature is from the Mystic Forge, by combining other minis (wiki link).

Thank you.

Can you provide specific examples of non-soloable events? At scale 1, they’re all soloable, or should be. Are other players in the area scaling up the event without helping?

Slots do open every day, and the suggestions about timing are often effective.

Welcome to Guild Wars 2, and I think you’ll find you are soon able to hook up with your friends. Please do note that you all can move to a less-populated server and play together immediately.

First, I’m glad that you are not asking about the HoM because, as you noted, by merging with your brother’s account, you have permanently lost your own Hall of Monuments. That is to say, we cannot remove the HoM from the one account and link it to a second.

It’s great that you want to join Guild Wars 2. I think you’ll love it! To do that, though, you will need to use a completely new email address for your account, that it cannot be the old address for Guild Wars because that one is linked to the GW2 account that your brother is playing. You’re welcome to contact Support for more details but I think you’ll want your own new everything, to keep things tidy and separate.

The fact that we do not offer wide-spread phone support is not related to costs so much as efficiency. We have agents working around the clock, 24/7/365. It wouldn’t be feasible to offer phone support on that same level from both a cost standpoint as well as a use standpoint. (The volume of calls falls off at 5:00 AM. )

The efficiency point I’m trying to make is that you can submit a ticket at any time and it will be read, escalated, reviewed, referred, queued — whatever it requires — more quickly than a single phone call would allow. Plus, we found that where we could address an issue in X minutes via a ticket, it took two to three times that long on a phone call.

Having said all that, I do hope that we will be able to offer phone support. I believe that having more ways for our players to reach us would be a very good thing, and I have brought this up and advocated for it on a regular basis. We will see what the future holds, but I know that offering live chat or telephone support is definitely not “off the table” as far as each being a possible future support option.

How were they killed? I checked the spawns, and none of them are set to “No XP” but if they’re killed by destroying the ice shield or the dragon, it might not be awarding XP for the creature.

Do you have “Fast cast ground targeting” turned on in options? If so, it’s trying to use the mouse cursor to place the target, and it might be over an object that’s out of range.

As a side note, some siege weapons require a slight charge before firing, or they will try to fire a shot at range 0, which causes this deceptive error message.

Also, please include the story step name in any bug reports. There are several L80 story steps (and more than one with Zott) so I don’t know which specific story step you’re referring to.

Kindayar.1209:

Greetings,

I will try to keep this as short as possible. On 12/18/12 at about 1700 hours EST, I was playing in Honor of the Waves with a guildmate when without warning my screen went white, I was logged out, and on trying to log back into the game, was told my account was permanently banned for botting, 3rd party programming, extended unattended play (?), macros or something similar to these accusations. My account has since been restored, and for that, I am truly appreciative.

I have a concern and a question. My concern is that for some reason, my account was fraudulently terminated for behavior which I have never and will never engage in. I was not given a warning, contacted by a GM in game (this SHOULD be done in cases where it’s suspected an account is being automated) or anything similar to let me know something was wrong. As far as I can tell, my account was not hacked. Nothing was missing on return, no characters deleted, and I logged in where I was kicked out. Since the reopened account, I have changed passwords for the game, my email account, and added the mobile authenticator as instructed. This leads to my question. What was it that caused my account to be not only suspected of botting, but ultimately banned because of it? I don’t know if it was a behavior of mine, an account login issue, nothing. I would like to keep this from happening again, and would love to hear from someone regarding the matter. If I need to resubmit a question (which I know would be low priority), I am happy to do so, as long as I can get an answer to the question.

Sincerely,

Kindayar <><

We are not able to tell you what flagged the account. That would be a very bad thing to do, as it would give all the would-be cheaters, exploiters, and RMT workers a “blueprint to cheat.” If we say “We thought you were doing X, Y, and Z,” then those writing bot code, or hiring people to farm the game and sell gold will simply stop doing those things.

Given that there are more than 2 million accounts, the number of false positives — that is, erroneously flagged for botting or another form of cheating — is very, very low. Yes, you see them in the forums, but they are individual issues that may give a perception of a larger issue than what really exists.

My basic advice is to continue to play the game legitimately and, if your account is flagged again (which is highly unlikely), to work with the Support Team to diagnose the issue at that time.

No, CS does not have the ability to set quest steps. Sorry!

Genthar.4029:

As an example, just last night in Blazeridge Steppes, near Monument Grounds, a friend an I were clearing to the vista point when we ran into a mob that would not stay dead. Literally seconds after we killed it, it respawned. Just a normal generic ascalonian ghost mob, not a champ or veteran, and it didn’t take us long to kill (certainly not 90-120 seconds), and it respawned 3 cycles in a row within seconds of killing it. We eventually just killed it and immediately ran out of aggro range so we wouldn’t be stuck there (and yes, I watched as it respawned yet again).

I just checked all the ghost spawns in the map, and this particular area, and they’re all using the default respawn times. (95-120). So my above comment applies: is it possible that a ghost was killed nearby, and happened to respawn near your location?

I see she contacted Support by filing a ticket through the “Ask a Question” tab on that linked page?

And according to the ticket, this was resolved yesterday and she is back on her account.

I’m glad you’re ok, and that the system helped you prevent the intrusion.

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you or at least answer the question about releasing the account.

For tips on what information to provide in a ticket, please read this post.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

I honestly don’t know if it’s a bug or not, or where you heard that info, I’m just confirming what I just tested using some transmutation stones.