Guild Wars 2

CptSlater.2457:

Official answer from Support:

“If you’ve found any Legendary items for sale on the Trading Post, this is not
functioning as designed and should not be possible. We would need more information
on what you saw, as well as screenshots to investigate this issue further.”

So it’s a bug or some error in Trading Post.

Hey, guys,

You need to know: Legendaries are not soul-bound until equipped. So they can, legitimately, be sold on the TP. Once equipped, however, they become soul-bound.

I’m sorry that someone got an incorrect answer from Support about this issue. We have identified the ticket and we will begin the beati…. I mean “gently correct the agent who gave the misinformation.”

Hey, guys,

You need to know: Legendaries are not soul-bound until equipped. So they can, legitimately, be sold on the TP. Once equipped, however, they become soul-bound.

I’m sorry that someone got an incorrect answer from Support about this issue. We have identified the ticket and we will begin the beati…. I mean “gently correct the agent who gave the misinformation.”

We definitely want to fix any issues with the Mystic Forge, and we’re sorry to hear that some of you haven’t been getting items from certain recipes. From what I understand, part of what makes fixing these issues difficult is finding the recipes that are broken, as there are a very large number of possible combinations.

To help us identify the problematic recipes, please try to be as specific as possible when reporting recipes that don’t work. Example: saying that you put in four masterwork items and didn’t get anything back isn’t as helpful as saying that you put in four masterwork greatswords and didn’t get anything back, as the latter helps us focus in on a particular item type/recipe.

Thank you for your support in tracking these problems down!

Does the recipient have room in their mailbox? They should try to clear it out to see if the mail is just being held temporarily. (After 10 messages or so, no new mail will be delivered from other players.)

wildcode.5403:

Challenge accepted

http://www.youtube.com/watch?v=kIYy1e5Kswo

Thanks for the video; it really helps for tracking down bugs like these!

Since this bug has been reported and other posts are not related to the bug, this thread will now be closed. If you want to discuss this topic further, please do so in either the General Discussion forum or the Suggestions forum if you have thoughts you want to share on home instances.

I think was happened was that the report involved naming or revealing the name of the player, and that is disallowed under a “Do not name and shame” rule.

The best way to report and game exploit or an issue of this nature is to send an email to Exploits@Arena.Net.

If you have concerns or questions about forum moderation, please email Forums@Arena.Net.

Turns out this was not related to any issues with purchases. A team member will be taking a look. If you still need help tomorrow, let me know, but I believe it will be answered today.

This issue should be fixed; the world complete star shouldn’t show up on mesmers or their clones for opposing players in WvW or sPvP. Teammates will still be able to see the star. If opposing players can still see this, please provide details on how this occurred (if known) along with a screenshot.

Thanks, everyone!

The penalty shouldn’t apply when a queue pops – that’s a bug and we’ll get a fix into an upcoming build. Thanks for reporting it!

Thank you for the information. I have passed this along to see if I can learn more. There is an email thread going through the studio that may be related to this, so having your ticket number is helpful. (I apologize for the issue, and hope we’ll have it sorted very soon.)

Hello everyone.

Thanks for all your quick answers. Since the question has been solved, we proceed to close the thread.

And that´s what the forums are for, in any case.
We close now the thread.

Hello Emerge.

Yes, that is indeed the email address from which we send to all of you our newsletters so you can mark it as non-spam.

Hello everyone.

Exploit reports should be sent to our exploits@arena.net address, where they are looked into by the security team. Creating threads like this one is not that effective and only stirs up unnecessary negativity among players. Also, please do not equate the action of some individuals to the actions of the whole server as this is not overall fair.

Thanks for your understanding.

First, with all due respect, this ticket is just two days old, not three. When it is three days old, you may post for your friend in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Secondly, the player is given a reason for the suspension, although at times that can be vague. A very common reason for a “suspension” is to lock down an account that we believe has been hacked, or is in jeopardy of being compromised. This is done to try to limit damage to an account, and those who ultimately realize the reason for the block are generally grateful for the pro-active block, as it can sometimes prevent the theft of valuable items and gold.

A second common reason for a suspension or a termination is payment fraud. This can be related to the credit card not passing fraud prevention measures. These issues can usually be sorted out by contacting the Support Team, so if this is what impacted your friend’s account, they will take care of him.

And please, if he has not been helped by tomorrow, and if you post in the thread (tomorrow or later), simply provide the number and an abbreviated request for assistance. A synopsis rather than a lengthy post allows us to help more players in a given period of time.

Thank you for understanding.

Perfect, since it seems that the question has been clarified, we proceed to close the thread. Thanks to all of you for your comprehensive contributions!

Updating to make sure those of you who gave us an _ear_ful about the issue will be sure to submit a ticket.

hin.5734:

Hi everyone,

I was just wondering because this happened to me in guild wars 1…

if you don’t play for a while say a a couple of months because of whatever reason.

does your gw2 account expire?

i remember they did it to me on guild wars 1 and tried to force me to buy a whole new copy of the game which i found a bit unfair.

can anyone clarify this for me please as i’m planning a holiday away from a few months and don’t want to return to find my gw2 account has expired

hope they have changed thier policy on this issue compared to guild wars 1.

I honestly don’t know what happened to you in Guild Wars, but we never put accounts into an “expiration loop.” If you played Guild Wars, your account should remain accessible indefinitely. The only reasons that I can imagine that it might become unavailable are (1) if you sold, gave, or traded it away (which is a breach of the User Agreement), (2) if it was compromised by a hacker, or (3) if it was terminated for a breach of the User Agreement such as using an exploit, botting, etc.

Other than those three instances, the account should have been — should still be — available to you. If you want me to look into the older account, let me know. If you’re ok with the new account, that’s fine, too.

So the answer to the main question is this: As long as the account is in good standing it will remain available for the foreseeable future. In the case of Guild Wars, accounts are still being actively played that were created in 2004, during our beta events.

Welcome to Guild Wars 2, and thanks for your support of our game!

You will be able to play as soon as you download the game. I think you will find this page will help you: Guild Wars Registration — this includes a helpful video.

If you still need help after reviewing that page, please let me know.

Please be aware that this is the Account Issues forum, and therefore threads about connection issues are really quite misplaced if they are posted here.

I am glad that your issue is resolved, Lordryux. If you have further problems, please post in the Technical Support Sub-Forum so that someone can help you more directly. I did not willfully ignore this post, but I did want to point out for general information to everyone that this sort of thread should be placed elsewhere (just as Game Bugs don’t belong here, either). Thanks for understanding.

BrightHand.9468:

Update: Submitted a ticket Saturday night, received a reponse by Sunday morning. Long and short, my ticket was upgraded and sent to the next level of “support,” I was told to expect to hear from them.

Since my ticket’s been escalated, I haven’t heard a peep. It’s been 2 days, 3 if you include day 1, as well as today. Early support got back to me very quickly, escalated support not so much.

Is there any way to make sure my ticket didn’t get lost somewhere in the process? How long does it usually take an escalated ticket to start getting some action?

I’d like to look into that. I feel we should make it very seamless and painless for you to make a purchase. Could you please provide your 12-digit incident number?

But may I offer a suggestion that worked for another player, just in case it will also help you?

“What is happening is that the “next” button on the final screen does not get enabled after filling out their billing information. What seems to be happening is the form does not recognize that the customer has entered all the information into the form and in turn, they cannot complete their purchase. If the customer simply “tabs out” of that last field (for the card’s expiration date), they are able to click next and confirm the purchase on the following page.”

The ability to lock out or remove a IP from your “Authorized Network List” is is a feature that we do intend to offer, and I agree with you: It will be a welcome addition to our security protocols!

In the meantime, those of you seeing odd “approved networks” should feel free to contact Support and a team member will straighten that out for you. If you see a network you did not approve, I strongly encourage you to change your password ASAP and contact Support — that just sounds like something you want to resolve sooner rather than later.

(I’m sorry you got a protracted or inaccurate answer, Arsenic Touch, and I will follow up on that. May I have your ticket number?)

tnarrant.9714:

When I tried to login from a second location, it sent an email to authorize that location but when I tried that (clicking on the link in the email, etc.) I got an error that it had failed. This happened even when pasting that link in different browsers. So I submitted a ticket but their response was just instructions on how to turn off account security, which implies that their authorization system does not work so they just provide a workaround, but they didn’t say anything about the system being broken.

Why even send those emails if they don’t work? Or if they are supposed to work, why did my ticket only get a workaround response instead of assuring me they are looking into and trying to fix the problem?

I think I need to see that ticket to get context and consider if we’re sending the wrong message in your case. Could you please provide the 12-digit incident/ticket number?

Eosin.2078:

Gaile,

Other staff have been very unhelpful with a ticket so I sent you a PM. It’s not fair for someone to say “no help, case closed”. After using the proper channels, what other choices are left to get help?

Your option is to post on the forums, in the “Tickets for Review — Three Days and Older” thread (as long as it is indeed 3 days or older). There is absolutely no need to send appeals via PM — I track that thread regularly and investigate as needed. Thanks for asking.

Mif.3471:

What’s your stance on sending you pictures of cats?

Major thumbs up. The 30 seconds it takes me to view a kitty is +10 to Energy for the rest of the day.

kingslayer.1342:

Don’t worry too much about coming across as cranky. For all the great support and patience you offered, I’d think you’re allowed to feel a little miffed if you’re getting drowned with inappropriate requests.

I hope this thread gets through to people, and keep up the great work Gaile, I love your positive attitude!

That’s incredibly kind of you, and thanks, kingslayer!

ShiningSquirrel.3751:

You once told me seeing my name made you smile. It’s time for me to return the favor.
Just seeing your name here in the forums brings a smile to my face as it makes it feel like it’s home here.

Many thanks, ShiningSquirrel. I so appreciate that thought!

I don’t want to derail the forums with this thread, so I’m combining all the comments into one, and… I now return you to our regularly-scheduled forum posts.

Hello everyone.

Since this subforum has already a bigger thread, here, in which the issue of nightcapping is being discussed thoroughly, we ask you to keep on your remarks there. In this way, it is easier for the dev team to access to your opinions about this particular matter.

Thanks!!!

Please return to topic instead of discussing the condition of your psyches or degrading each other’s opinion.

Thank you.

Hello everyone.

As the question has been already answered, we proceed to close the thread. Remember that the forums host a Suggestions subforum, where you can always drop your ideas on how to improve different aspects of the game.

Hello everyone.

Thanks for all your comprehensive answers. Since the questions have been answered, we proceed to close the thread. Thanks again!

Hello everyone.

Thanks for your answers. Since the question has been solved with your help, we proceed to close the thread.

Glad that worked! We will leave it open then, for more people to see.

Hello everyone.

Since the answer has been correctly given and the problem is resolved, we proceed to close the thread.

Hello everyone.

We will proceed to forward this feedback to the team today. However, rant-like threads do not really set the proper grounds for any meaningful discussion and therefore we proceed to close this one. Thank you very much for your understanding.

Glad to hear, Brendon. Enjoy it!

We proceed to close the thread now.

If it’s what I think it is, he should respond once a nearby event kicks off.

Wintersday: Updated some Wintersday-specific crafting recipes that required an incorrect number of components.

We do not have an ETA on when Lyns will be accepting commendations. To clarify about timing: this will not happen during Wintersday, but in a future game update. Sorry about the confusion, everyone, and thank you for your patience.

We do not have an ETA on when Lyns will be accepting commendations. To clarify about timing: this will not happen during Wintersday, but in a future game update. Sorry about the confusion, everyone, and thank you for your patience.

If you’re changing the password on the account site, you shouldn’t expect an email. If you are doing a password recovery process, then you will receive an email.

Thank you for helping, xerca!

We do not have any trials going on right now. I honestly don’t know if or when another trial event is planned.

I hope that you will be relieved when you read the Account Restoration FAQ. If your account qualifies for restoration, the team will help you with it. It will take a few days.

It seems obvious that your email was compromised; that’s how all the GW2 emails were deleted. It’s entirely possible that your computer system has a Trojan or keylogger on it, as seems likely since you changed critical information and yet still were breached. Because the hacker has access to your email, and from it acquired personal information about you, the process of restoring the account may take extra time. Please be patient, but know we’ll do the best we can to help you.

Playing on an alt means an alternate account, not an alternate character, right? So your account is still closed while the team reviews the compromise and assesses if they can offer a restoration?

If that’s the case, I’d give them until tomorrow, and if you still have not heard back, please post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

John Smith.4610:

without using Black Lion kits.

lDeadeyesl.9156:

The equation for those who are curious about the returns on investment.

Cost
Snowflake + Ecto = 50 Silver (80% Retention Rate) ~ 10 Silver loss
Mithril = 6.4 Silver

16.4 Silver for a lv 75 Rare Ecto Drop Chance.

With T5 Mats trading at 80 copper right now
T5 = 12 Silver
Silk = .5 Silver
Silk Spools = 5 Silver

17.5 Silver per Salvage

These are the rates the markets were at when they shut the loophole. Yes you could use a black lion kit for a 100% retention rate, but each salvage would cost you 25 silver if you bought the black lion kit making it all worthless. Hopefully some of you guys out there understand the math and realize this was not nearly as lucrative as people thought.

The people who made the big margins were those who knew how to get the flakes really cheap, being a smart trader is not an exploit. These were the market margins.

You are honestly calling for a ban on people for making rares one silver cheaper than you can make them at this second. I hope you take a second and realize how quickly you guys overreact.

You are mistaken. There were several recipes that produced significantly more output than the input required and could be easily and reliably cycled without using Black Lion kits.
You are correct playing the market is not exploiting, but finding a loop that reliably produces more and more items in a cycle is an exploit. Check out the name of this thread.

https://forum-en.gw2archive.eu/forum/support/bugs/Mystic-Forge-Downgrade-Possible-bug/1037049

It’s likely that the early enemies do not drop loot, because we had people farming the dungeon without ever finishing it.

Thank you for the reports! We do have a sticky thread for all character art, armor, and weapon bugs, however; so please post there in the future with any further related issues.

This thread will now be closed.

Soul.6572:

is this fixed yet? because I still can’t see my bonusses, nor did my HP increase.

Have you been on the same world for two WvW match-lengths? The bonuses only apply if you stick with the same world for at least that amount of time.

Hi there,

Thanks for your patience as we looked into this issue. The good news is the team is looking at this but they need just a bit more time to finish up the review.

If you rolled a Male Asuran before November 16 and chose what we call “Ear Option No. 5” (you can see examples in the screenshots above), and if you have an issue with the appearance, please submit a ticket to the Support Team through the “Ask a Question” tab on that linked page.

We’ll get back with you about this soon. Hopefully we’ll soon be able to say “Ear today and gone tomorrow,” or “Ears to you” or… well, maybe not.

Thank you for the reports! We’re aware of these issues and working to fix them.