Guild Wars 2

First, if the charge was declined, then I imagine he was not charged for that third copy. That’s good, and as it should be. Now that he has a code, I’d imagine he would want to add it to the existing account if he has played on that account, or if it it linked to an email address that he prefers to use. If he finds he cannot add a code to that account he can (1) set up a completely new account with the retail code or (2) contact Support by filing a ticket through the “Ask a Question” tab on that linked page. I feel sure they will be able to assist him. For tips on what information to provide in a ticket, please read this post.

We’ve suspended the account. Please submit a ticket immediately through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

From what I understand, you should be able to invite your party members into your home instance (i.e. up to 4 players). If you’ve found a way to get more than that many people into your home instance, please let us know how!

Thanks!

A fix should be coming in this evening. Sorry for the confusion!

Hey all, can you try changing the trait while you are running and see if you notice a difference? Visually it’s subtle.

I believe things are working as normal, but I will inquire.

It’s 4pm here at the ArenaNet offices, so we’ve got a bit of Monday left.

The fix is on the way.

Thank you for that information. I see that you created a ticket today, and it has been routed properly, so I believe a team member will get back with you quite soon. If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

The small, medium, large, giant, and personalized gift boxes all have an equal chance of dropping the endless tonic and the unbreakable bell. In fact, all of the boxes (excluding MTX) drop very similar things at very similar rates. The only reason there are different ones is largely related to crafting, so that lower level players can find and craft level-appropriate stuff from recipes and components.

I’m so sorry this happened to you! Can you provide me with your 12-digit support incident/ticket number? I’d like to take a peek at this one. Thanks.

We think this is a website bug, and we’re looking into it now. Thanks for the report.

It’s really pretty simple. Michael’s advice is accurate, and you can contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

I do think there is something compromised on your computer — a keylogger, in fact. And yes, a reinstall may be the only thing to do, but believe me, I DO understand the hesitation to wipe and reinstall, especially with multiple users!

Do you have the previous ticket numbers? I would like to see the sequence of events and notes on them and see what we can do to help. (And yep, I’m going to ask you to submit a ticket again, but if you’d rather wait, that’s fine.)

Check out several tips on security.

And for a detailed outline on the subject of security as it relates to Guild Wars and Guild Wars 2, please see Mike O’Brien’s article on account security.

And Gahzirra — we often see RMT access an account and do nothing (at first), just verify they can get access. It’s like one RMT system pings the account (usually using stolen password lists, as mentioned in the article above, but also using keyloggers), but it may take a while for an actual worker to strip the account.

First of all, thanks for your support of our game, and I’m just sure your family will love it!

Secondly, the answers are:

• Each account must be registered individually, although if your children are minors and you prefer to register for them, you may do so. However, that means you’ll need multiple email accounts because…
• Each account requires its own email address. (Fortunately, there are many secure places that offer free email accounts. Please do remember to use a unique, complex password for EACH account and encourage your children to keep that password absolutely secure, that is, to not reveal the password to their friends.)
• We can’t put multiples under your account, they should be separate.

I hope this helps and thanks again!

Only the respawning enemies in “The Battle of Claw Island” lost their loot. I’ve mentioned it before in another thread—I’ve alerted our programming peeps about this bug, since it doesn’t appear to be anything that I can fix on the content side. I do not have an ETA for when it will be fixed on Live.

Hey everybody, thanks for your input on this. The chainsaw sound was not intended to trigger as often or play as loud as it is currently. Apologies for the auditory discomfort. A fix is in the works and we will be addressing these issues in a future patch. Thanks for understanding.

I would like to know more, though. Have you submitted a ticket? Even if we cannot magically replace the stolen items, we would like to know about this person in order to check out his/her account and to possibly take action against the account if we can establish an cheating or exploiting incident.

Both bits of advice are sound:

• Change your password to secure your account
• Contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

Have you guys submitted a ticket? (It gives me something to point to, when I contact the team to ask about a fix.)

The Support Team can help him via a ticket filed through the “Ask a Question” tab on that linked page. He should contact from a safe, non-compromised email account, and provide sufficient information to establish that he is the account owner.

For tips on what information to provide in a ticket, please read this post.

Hey all. I talked to Mike, and he said this is a known issue. He’ll follow up to make sure this is on the “to be fixed” list. In the meantime, do be aware that if you do not accept the log-in attempt, that person won’t be able to get onto your account. (But again, we will add an “active decline” as soon as we can.)

Seems like Tixx got a bit too excited….

We are working on a fix, do not panic!

Is your browser language set to US English or GB English?

Ultima.4358:

Hi,

I bought Guild Wars 2 this afternoon via the website. Is there anything I need to do to get the Deluxe stuff or is my account automatically considered one?

As long as you selected, the Digital Deluxe Edition, when you log into the game, you’ll see the DDU items, such as the Hero’s Band and the Golem Banker. You don’t need to do anything to enable those items, but please note that they are one-per-account, so do not delete the mail or delete a character without retrieving the items.

Hey folks,

we are aware of an issue that sometimes people only get 2 items and we are working on a fix. We will compensate the people affected, but it might take us a couple of days to check the database and compile the list of people affected.

Keep an eye open on the forums for updates.

Gilosean.3805:

You should be able to replay all the different Tixx dungeons once he gets to LA. So it’s not a total loss.

I am sorry for the issue, but did want to point out that yes, you will be able to do all the dungeons in a few days.

Sacrypheyes.6043:

I think you misread some info in that mail, unless Des Oto (sender of that mail) is your character. Recent spammers use your account/display name as mail subject and that is why it may be misleading.

THIS is important for you all to know. If you did not read the full thread, this is NOT an issue. Anyone can harvest your name and use it in an in-game mail; it does not point to a compromise.

Haelis.9426:

Gaile, If I might make a suggestion. The vast majority of the people who buy “game credits/gold” have no idea what they are doing. They do it for instant gratification and because they “want to”. Little do they realize they are funding a multi-billion dollar industry. Much of it laden with slavery (literally, not just a statement), child labor or worse. It destroys the economy of the very game they are trying to play. Funny thing is I have yet to see a single game make a front page post on their website (that is permenant) explaining in detail just what is involved in the RMT (gold selling) business. Maybe then these people would understand how RMT destroys not only games but peoples lives. Literally. I realize it still wouldn’t stop some people but it might stop some. You are always going to have some people with no morals, it’s just the way of the world. But it might help inform some of how it works. Some of the biggest RMT companies in China are owned my Norinco, who is China’s biggest military owned company. Many countries including Taiwan, Korea, Vietnam, Thailand and even Mexico have gotten into the RMT business in the last few years. Many do not realize most of the RMT sellers are not just some college kid trying to make money, they are full blown criminal organizations that are making hundreds of millions per company a year. Every person who contributes, who buy “game gold” are indeed funding these criminals. If you are not part of the solution, you are part of the problem. Without buyers these companies would not exist. Even you do not do a front page post, at least do a “sticky” here for the people who come to the forums to read. Some will learn and listen. Some will not. Well that’s my 2 cents.

We posted an article some years ago, in relation to RMT and Guild Wars. Here is a link. I think it covers a lot of the issues you were concerned about, although I guess it’s not really too visible these days. Perhaps it’s time to post a new one — I will inquire if there are plans to do that.

Blude.6812:

Gaile Gray.6028:

Whenever you see those *#&^ irritating gold-selling emails, please hit the exclamation mark to report them to us, so we can take out the sender.
Thanks!

Gaile—would you please comment about the mods instruction to do a system scan and change passwords when you recieve an “ingame e-mail”?
I can’t really see how my system would be compromised by such an act.

I have no idea why that would have been recommended. I will clarify with the mod. In-game mails do not point to compromised systems, in my opinion.

Blude.6812:

Bottom line the I believe the mod mispoke or didn`t understand the original message.
Just because you get an in game email doesn`t mean your account is comprimised.

Exactly!

It could be that the system recognizes your specific IP and it is on a “white list” that means you will not be asked to authorize it again.

I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Character name changing is coming, but for now, the makeover is physical and not related to the name.

Yes you will be able to do that.

Just making sure that you were aware of this post, which has some tips that may solve the problem for you: https://forum-en.gw2archive.eu/forum/support/tech/Black-Screen-Issue-Nvidia/first#post3964

It’s probably a timing issue, where Trahearne is firing off the scene before some of the players have loaded in, so they don’t see it, and the signal that all players have viewed the scene is never firing. I’ll see what I can do, but for now running it solo is the best bet. (Any fix I make right now won’t get pushed out until mid-January.)

Hello everyone,

the thread has been renamed because it included a call-out, also it was misleading since it sounded like it would be about a support message, which would be a violation of the Code of Conduct.

Greetings

Hello everyone.

Please, visit the following thread in the GW2 discussion subforum, where this issue is being currently discussed by a number of players. We will forward it to the team today.

Thanks!

The maximum topic title length is 45 characters.

Hello everyone.

Please, visit the following thread in the GW2 discussion subforum, where this issue is being currently discussed by a number of players. We will forward it to the team today.

Thanks!

Hello everyone.

Since this thread went off-topic pretty fast and into a discussion about possible exploits, we are closing this thread now. Be aware that we have a look on the transactions and if something irregular like this occurs, we will check this and have an eye on it. Besides, no advertising is allowed on the forums, even for in-game auction prices.

Thanks for your understanding.

It’s been our policy not to mention exploit fixes/farm kills in patch notes. I’ll discuss more visibility with the people in charge of our patch notes in regard to those actions with dungeons.
We’re aware of the Aldus bug with the veteran mobs, and to my knowledge that is not intended.

Our QA group was able to do this, but I have received many reports about her healing while stealthed being way too high. I’ll ask our QA to give it another pass with different characters/builds to see how they fare.

Thanks for reporting those issues. Detha’s problem is certainly involved with the oozes and her scripting, and I will go in again to to try and tighten that up a bit. I’m considering just making it so that the gate won’t open until the oozes are dead because it sounds like problems are caused when trying to skip that mob.

I’ll look into Hodgin’s script for when he dies after beating the HK. So you killed him, and I take it he died before he started the cinematic? What specific actions (if you recall) happened? Was he just in combat with the Breeders when you killed HK, and he never did what he was supposed to?

Every time I hear about Spy Kits and Portal Guns, I cringe.

We’re aware of this bug and I’ve personally already seen to its fix. He was/is indeed attacking with a 240-280 degree arch from his front, so for the time being you will have to get directly behind him to avoid being hit by the screech. This will be fixed!

If we ever develop an intentional jump puzzle workaround, we’ll certainly leave it in. That being said, we didn’t develop any jumping puzzle style workarounds for Arah, so the use of such tactics aren’t supported or intended.
We appreciate the reports though. It can take a little time to get the ball moving on certain exploits/map problems, but we do try to handle them as quickly as possible.

Path 3 torch event is pretty rough, even for our QA and people know how to do it. I have plans to soften it’s edges a bit (read: nerf), because I honestly can’t get a group to run the darn thing. It can often take long enough to do the first event that you could have done a whole other path if you are in a PuG.
My current plan is to drop it down to 3 torches, so two players who choose tanky/support roles won’t be so punished by the content, and then adjusting the way the spawns behave to provide more of a challenge. (Plans subject to change based on testing feedback)

Player placed siege weapons have a 30 minute timer that remove the siege from the game, when the timer expires. Players using the siege causes the timer to restart.

Hello everyone.

Then we proceed to close this one.
Looking forward to seeing all your pictures there!

Hello there to both of you.

Since the original question has been answered, we proceed to close the thread.