No we do not block folks from playing from Asia. I wonder if your ISP has some sort of restriction in place, since you can log into the account from a different location. I truly believe that we are not preventing your connection.
There are a lot of different elements of a purchaser and a credit card that can require us to open a 24-hour window for purchasing opportunities. We don’t like it any more than you do! However, it’s something we are required to do because of restrictions from credit card carriers or financial institutions, because specific details on a card raise a question about its validity, because the card was used in a previous transaction with which there were difficulties, and so forth.
Thank you for understanding, and for working with us to enable you to make your purchases. We sincerely appreciate your patience and your support of our game!
Here’s some information on server capacity, straight from our team lead, Stephen:
People actually do change servers, so some Full servers become Very High just from people moving around.
We continuously monitor the World populations and make adjustments, but there is no scheduled update period. It depends on demand for particular worlds and how much people move around and (don’t forget) how many new players join specific worlds.
We frequently adjust the World population caps just before events, but that’s not guaranteed.
So there may be adjustments made as or even before Wintersday gets into full swing — it will happen if needed. But those adjustments are a normal thing and from what I’ve seen, the team is watching the World every day, so the near-daily adjustment could be so subtle you don’t notice them as frequently as they happen.
Somehow I think the Wintersday event will be so exciting that the capacities will be raised, and count on the team to do that if it’s needed.
Due to some unforeseen technical difficulties the system which provides advance notifications of new builds won’t be ready in time for the Wintersday build. We’re working to resolve the remaining issues and will turn on the new build advance notification system as soon as it’s ready. The rest of the features in this post will still go live as planned.
Thank you for your patience while we get the last issues ironed out of the new system.
That looks to be an issue with players loading it at vastly different times, so “late” players don’t get the message to start the scene. I’ll fix it up after the holidays. For now, running it solo will work correctly.
The game update is scheduled to be released sometime today. I cannot provide a specific time, unfortunately. Thank you for your understanding and patience.
Please do not create duplicate threads for which one already exists.
Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra
The Support Team could take a look at the code and tell you if it’s valid right now. A problem could arise in the future if a fraudulent vendor sold you the code and later invalidates it by doing a charge back, or if it is discovered later that the store used a fraudulent or stolen credit card.
But for right now, you could check it with Support by filing a ticket through the “Ask a Question” tab on that linked page
please stop discussion the thread name, it’s completely unrelated to the topic and disrespectful to the users who take this discussion seriously and want to talk about the topic.
this thread has indeed gone off topic, and I feel the original essence of it has been satisfied. We’re aware and working on things.
Lockdown commencing.
Nice run, and ye, hylarious is timed as a 5 manned fight. Talking about unbalance.. ah wait, maybe Robert Hrouda is gonna post soon how amazing you are and not about balance every class to do the same ( or underpower those curious classes).
It is indeed pretty amazing. To be honest though, this can probably be done with enough practice with any class. Smart use of evasion, blocking, and only dodge rolling when you should. He saves his dodge roll for the appropriate times, weapon swaps to let his endurance refill… It is honestly just really solid gameplay regardless of class.
I’m actually trying to figure a way to do this using my ranger with shortbow and sword/dagger.
Hello Soup Delicious,
as you can see, Lucas Ashrock has kindly provided the link to a thread about the same topic. I´d like to ask you to join it, so that this sub-forum is kept organized.
Thanks for understanding.
As Desdisques correctly shows, there is already a thread where your fellow players are discussing this issue. This has been already forwarded to the team in any case. We will proceed now to close this thread and encourage you to keep on posting in the other one.
This subforum has already a bigger thread about the nightcapping issue so we are proceeding to close this and ask you to keep on your discussions in the following one. In this way it is easier for the devs to get your feedback.
I would advise you to contact Customer Support again and let them know about this incidence so they can help you with it. Provide a comprehensive description of the problem and your account details.
sometimes this just happens but you are able to buy gems after some hours. Please, drop a message if the situation has not been reversed in the next few hours. Thanks!
We understand of course the situation you are in but you need to give Customer Support a little bit of time till they deal with and resolve your issue. If you have been waiting more than three days, please, post your incidence number in the following thread and the issue will be looked into.
your name was changed because MajesticMofo was considered inappropriate and a violation of the code of conduct, with “mofo” being short for… I guess you know…
It’s good to hear that the new name grew on you and we apologize for the confusion.
This thread is closed, because a decision of the moderators is discussed here. If you need more feedback regarding this decision, you may contact forums@arena.net.
Thank you for your understanding.
It seems that this question has already been solved. Alcopaul, feel free to create new threads in their appropriate subforum should you encounter more problems. Contacting Customer Support is, in any case, the best way to go.
Ulti, as you have seen, the GW2 forums host different categories you can always visit in order to make your questions. The subforum Guardian has already interesting threads about tips and gameplay in general going on; you can always check them and contribute to the discussions there.
As you have received already some very useful tips, we invite you to meet your fellow Guardians in the appropriate subforum and we proceed to close the thread.
Thanks for posting. The team is aware of the different issues that the game is experiencing thanks to the constant reports of the community (highly appreciated!); rest assured that they are working on them to offer you the best gaming experience. We will pass on this feedback to them but we also ask for a little bit more of patience.
We proceed to close the thread now.
Thanks for your understanding.
Threads created for the sake of complaining do not offer really any grounds for discussion. Besides, this thread has already attracted off-topic posts. If you see fit to make a suggestion in the Suggestions subforum, you are very welcome to do so. In the meantime, we proceed to close the thread.
The build should go live sometime tomorrow. The first stop of Tixx’s airship is on December 15 at 10:00 AM PST (7:00 PM CET). The delay is intentional, to prevent any unforeseen complications with getting the build out from messing with the timed content. Don’t forget that even before the airship arrives, there’s plenty of stuff to see and do in Lion’s Arch.
Here’s a suggestion that worked for another player:
What is happening is that the “next” button on the final screen does not get enabled after filling out their billing information. What seems to be happening is the form does not recognize that the customer has entered all the information into the form and in turn, they cannot complete their purchase. If the customer simply “tabs out” of that last field (for the card’s expiration date), they are able to click next and confirm the purchase on the following page.
121211-002403 Resolved
121207-000975, 121207-001031 I followed up on this today. The chest was or soon will be sent.
121210-001695 We cannot replace items, and we do not restore/roll-back accounts due to accidental deletions but only in cases of account compromise.
Notes:
Many awaiting review are flagged either for botting, RMT/gold selling, or fraud. These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.
Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.*
If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.
If you are in the most recent update list, please do not post again immediately asking for assistance. Allow at least another 24 hours for things to progress before you ask for another review.
121211-002403 Resolved
121207-000975, 121207-001031 I followed up on this today. The chest was or soon will be sent.
121210-001695 We cannot replace items, and we do not restore/roll-back accounts due to accidental deletions but only in cases of account compromise.
I can’t read French, so I’m afraid I cannot really respond to the specifics of your case. But if there was an issue with the purchase site — buy.guildwars2.com — we will make it right. If the situation was simply that you purchased before the promotional period, we cannot address that, because the period of the promotion is firmly set, and we cannot do “work-arounds” to expand the promotional period.
The problem is that the Digital Deluxe upgrade in the gem store costs $20 for players that bought the game at launch, while for new players it’s $0 (since it tends to come for free with the game now). Is there any change of that getting fixed to not penalize early adopters?
I got the upgrade via Gemstore. Just personal bad luck for me not to get the special promotion and personal good luck for the players who got the promotion.
Promotions will be always done at many shops (online and offline). Sometimes you ar lucky, somtimes you are not. No shop will refund money to a customer who bought outside of a promotion. Such is life!
Thank you for understanding, and for saying that so well.
Hello everybody,
just to quickly remind you to please report bots with the in-game tool or to CS. Unfortunately, here in the forums there isn´t much to do about this situations.
Thanks for understanding.
It seems that you do have a support ticket, or several support tickets, active with the team. Please continue to discuss this issue with the agent involved in your ticket, and he or she will work to the best possible resolution.
Thanks for the report on this. It is caused from our new tech that keeps party leaders from disbanding parties without being punished (we close the instance if the party leader disbands so he can’t re-invite friends/guildies after using PUGs to get to the final boss)
We’re investigating solutions to this.
“Fighting the Nightmare” is the tutorial that all sylavari do. The full storyline is “Awakening”, “Holding Back the Darkness”, “A Sly Trick”, “Deeply Tangled Roots”, and a final step based on what you choose to do at the end.
