Guild Wars 2

Dragonsbane.1562:

I purchased the game for my daughter on Black Friday however I put the wrong e-mail address(by one letter) and forgot to write the code down. My daughter has since created the e-mail (thank goodness it wasn’t taken yet) and I am curious if anything can be done to resend the code to the same e-mail so that she and I can start running together through Tyria. Thank you in advance for your assistance.

The team can help you out, but you’ll need to send them a ticket. support.guildwars2.com and then “Ask a Question.” Good luck.

Since I was kind enough to explain it to Guardians on their mace skill Faithful strike, here is the formula for this trait.

40+((Level^2) x 0.18) + (Healing x 0.8)

so at 0 healing at level 80: 40 + 1152 = 1192

at 1500 healing at level 80: 40+1152+1200= 2192

Perfectly understandable. Also, changed!

Kevin Collins.2098:

I understand that the promotion is for new accounts.

On the buy.guildwars.com website there doesn’t seem to be a method of upgrading an existing account to the more expensive version. I can only see where I could purchase a new (second) account.

Are account upgrades possible? I’d pay $20 to upgrade my current Digital to Digital Deluxe.

I’m so sorry, for some reason I believed that the item was available on the “buy” site. My error! As pointed out above, you can purchase the upgrade through the use of gems, acquired in the game or through a purchase in the Gem Store.

Thanks for the inquiry (and for your extra support of our game) !

TheDragon.2576:

Gaile Gray.6028:

Please see the buy.guildwars2.com site. Be aware that the special upgrade promotion is offered only with the purchase of a new account.

If I upgrade my account to Deluxe using the Gem Store will I receive ALL items included in the current promotion (this means the Wizzard’s Hat too!)?

Sorry, no.

Then we proceed to close this one.

Here’s what I learned (confirmed by others in this thread):

You can purchase the game using Paypal for your friend as usual. Once your friend goes to register the account, they can do so using their own email address.

In other words, when you purchase the account, you will be given a serial code. Do not use the serial code, but send it to your friend and let him or her use the code to register for a Guild Wars 2 account.

Thanks for being so generous, and for supporting our game with your gifts!!

Whenever you see those *#&^ irritating gold-selling emails, please hit the exclamation mark to report them to us, so we can take out the sender.

Thanks!

TimeBomb.3427:

Question:

If someone’s account gets compromised on January 10th and the latest restore point is January 5th, but they legitimately purchased gems, i.e. sent money to ArenaNet, on January 8th, then will those gems be restored, or at least the money spent on those gems be refunded?

The gems will be addressed, yes. We have those records, and that purchase can be accommodated in the restoration.

Azure.8412:

I am at a loss. Ever since i was hacked, i gave up and moved on to my alternate character when my account was hacked. Now, when i leveled that character 25 times and earned a reasonable amount of gold, this account restoration comes. Just asking, why can’t ArenaNet just rollback one specific character?

It is not technically possible to roll back one character. It’s an “all account” situation, as that is how the data is stored.

Yes, the bug only happens if the story owner is a sylvari who completed the “mirror” storyline. Other players are unaffected.

snowdeano.2967:

fair enough that all I needed to hear thank you for getting back to me.

You’re welcome. I wish we could help more, but it’s proved to be ineffective, time consuming, and generally unproductive to get involved in these issues. Best for the guild to sort it out privately.

This is a great thread. Keep it up and we will use it t help figure out all of the issues.

Thanks,

Jon

Got some movement improvements coming for Mesmer also. Mostly more reliable swiftness.

Please read the FAQ for answers to many questions posed in this thread.

• Yes, restoration is only for confirmed, qualifying compromised accounts.
• Yes, restoration is offered once per account, but we will review each request in the event that an exception could be made.
• No, we do not summarily ban accounts and never look at them again. We always are willing to review an individual player’s situation. (Keep in mind, at some point the review process ends with a final decision that should be respected.)
• The word “restoration” means a roll-back to a saved state, to a “snapshot” of the account on a previous date. The word “reinstatement” applies to those who may have been terminated in error. Players can submit an appeal and their account closure will be reviewed. Such accounts would not be eligible (or even need) restoration unless they provably were also compromised.

And once again, if you wish to discuss your individual situation with a CS Agent, contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

No, there’s no resource nodes. Something else will take the place of ad-hoc, holiday content on the go. There are new crafting recipes, but the components for those will come from the rewards gained by playing any holiday content.

In general, Rising Dusk, I would not expect difficult combat challenges in holiday updates. The reception of including such content with the Halloween update was very poor.

Fortunately, holiday events are not the only format of content update that will be added to the game. We can still add those challenges with future updates in the coming months and years ahead.

Sorry, next time I’ll spend more time policing up my grammar instead of answering more questions.

Please read above. There is nothing to worry about with this! While we will amend the list, no one can access your account, and this particular IP range is fine. (Don’t take that as any range is fine, but this — WA , US ( 66.162.136.20 ) 66.162.136.0 – 66.162.136.255 — is… us!)

A few people have asked about which physical authenticator would be likely to work with Guild Wars 2. According to our Security Team, any configurable RFC 6238 device should be compatible.

We cannot provide technical support for physical authenticators, but I hope this info is helpful to you.

No, Tixx’s airship flies very high. And fast. It is worth noting, however, that we could feasibly make this happen. I’m just not sure we get much gameplay out of it since the airship is too big to fly low enough to be interacted with.

No, you can be any level to participate in any of the main stage Wintersday content. And yes, there are both level-appropriate and level independent rewards.

There’s no resource nodes being added to WvW for Wintersday.

This is not an account issue, nor is it a matter in which our CS Team would get involved. We call these “guild political issues” and these are considered pretty much personal and private. It’s aggravating that one person is doing this, I know. But it would be impractical for our team to try to research such matters, learn who is the “guilty party,” take action that, surely, will be protested by others, etc., etc.

That is why we have a “hands off” attitude about guild leadership and other internal guild issues, aside from reportable problems such as harassment, offensive chat, etc.

That’s a known bug, that will be fixed when the Wintersday content update is rolled out shortly.

I’ll see what I can find out about this.

Please see the buy.guildwars2.com site. Be aware that the special upgrade promotion is offered only with the purchase of a new account.

~ magically moved to the TS Forum ~

This is a personal note, and I’m sorry to make a post about this, but it’s time:

I have more than 400 PMs in my in-box. Some are great, and entirely appropriate. Some are there because (very rarely) I ask for information that is best sent by PM. I thank you for those.

But the vast majority of the PMs are from people who should be posting their issue, request, or question in the forums. Or from someone who posts and then PMs me to ask for special care. Please do not PM me to request a ticket review, nor to ask me to expedite your ticket, your brother’s ticket, your friend’s ticket, or your sister-in-law’s dog-sitter’s parking attendant’s ticket.

I spend as much time as possible on the forums, and I do my best to help everyone. A friendly note is more than welcome. But I cannot justify handling account issues via PM — they need to be in the forums themselves (without personal information, of course) and almost always, before they are posted here, they need to be sent to and resolved by the Customer Service Team.

Thank you for understanding!

NargofWoV.4267:

JonPeters.5630:

I made some changes to improve pets hitting moving targets in this upcoming build. I wouldn’t expect those changes to light the world on fire, but they have improved. There is more to be done in this area still but feedback on how much this upcoming change helped, once it is in, would be great.

Jon, help me here, I don’t understand, “but they have improved”, specifically the “they”. What “they” are you talking about? “They” referring to “changes to improve pets hitting moving targets” If so, then how is a change being improved? OR is the “they” referring to the act of our pets hitting a moving target which has now by your reworking, have been improved? OR did you mean to finish that second sentence with the addition of " , but they have improved the hit %." ???

Any clarification here would be great.

Melee pets hitting moving targets.

Dog, wolf, fernhound, all bears, arctodus, murellow, all cats, pigs, boars, siamoths, all drakes, all moas…

Beardmonger.4692:

What about drake pets never using their abilities? (tail swipe, chomp)

I’ll take a look, but not for the 14th.

That’s a known issue that will be fixed in the Wintersday content update.

Are you sure you’re at the highest point? The “highest point” requires you to climb several sets of stairs in the ark, I’ve had other bug reports from players who were still on the main deck and didn’t realize the the marked location was ABOVE them.

You have to keep searching the area until you find the scabbard—it’s randomly mixed in with the others, and if you find a certain number of relics but no scabbard, it will mark the scabbard on the minimap so you don’t get lost. But it’s entirely possible to find the scabbard right away, or not until you’ve searched multiple relics.

Thank you for your patience, everyone! This should be fixed in our upcoming build.

I really think you should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket, please read this post.

I am really sorry, but we are not able to replace that item.

I can say we are working on updating the UI for DS so that you can actually see your health bar, boons, conditions, etc. We think this is the first step for DS.

I made some changes to improve pets hitting moving targets in this upcoming build. I wouldn’t expect those changes to light the world on fire, but they have improved. There is more to be done in this area still but feedback on how much this upcoming change helped, once it is in, would be great.

Why not, Signet of Air needs it too

Don’t worry we wouldn’t leave you behind. Locust is getting improved as well.

KirinDave.6451:

HGH should also be on this list. It’d make a decent master trait but where it stands, it’s not that good.

Lucky for you we agree. There is an improvement for this trait coming on the 14th.

Yeah, the formula is 15+((Level^2) x 0.05)+(Healing x 0.18)

So for example a Level 80 guardian with 1000 points in healing would heal for:
15+320+180=515

We made some changes to Mist Form because it wasn’t interacting well with Glyphs. Basically you are now in an actual attunement during Mist Form, and therefore can now swap attunements and also cast Glyphs.

Thanks to whomever the forum member was that pointed this out a little while ago.

12/14 on this change.

Jon

Hello everyone.

The forums are not the best place to post this kind of information as they only bring negativity from different sides. We encourage you to report each time you witness an episode of hacking and/or exploiting: trough the in-game reporting tool or through exploits@arena.net, it´s up to you.

Thank you very much for your reports and collaboration.

Hello everyone.

As Ben Ranger has correctly stated, the best you can do is report correctly this kind of behaviour. You can use the in-game reporting tools or alternatively you can send us your videos and screenshots to the following email address: exploits@arena.net. This is the way you can help the security team and the community.

Thanks for your reports!

Hello there.

Although it is frustrating to find the server you want to jump in mostly full most of times, there are still cases of people that get inside the “big ones” as there exists always a fluctuation and movement of players. You only need to to keep on checking until you are able to move to your desired server.

As also said, free server transfers are limited to once per week.
Thanks for your answers!

Hello there.

Katie, as the other users have correctly stated, there is no way you can take those lost tokens back as this mistake, although unfortunate, was not a product of a bug or internal error.

Thanks for the answers to everybody.

As the question has been correctly answered, we proceed to close the thread. Remember that we will keep all of you guys updated about the changes we implement in our transferring system beforehand.

Hello there.

As StarsLife correctly states, we will keep you informed about the changes we implement with the free world transfers beforehand. The same goes with the arrival of the guesting feature.

Hello everybody.

The only real money transactions that we do contemplate is the purchasing of gems (which can be converted into in-game gold), as it has already been indicated. All other practices are not allowed and can be considered banable.

Thanks.