Dev Tracker

Siren Sounds

in Audio

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

This issue has been already reported by fellow users (check this thread over here, for instance) and the team is aware of it.

We proceed to close the thread now.
Thanks for your understanding.

Help with SE path 1

in Fractals, Dungeons & Raids

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

As Pdfrod has correctly stated, there is already a bigger thread that discuss tactics of this particular boss. Check the link provided in order to add to the discussion and do not forget to use the searching tool of this forum before posting, as some of your questions could be already on the boards.

Thanks!

can my friend send me items from the tp

in Black Lion Trading Co

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello there, XsyladonX.

As Vlejundo indicates, there is nothing banable in the fact of receiving things from your friends. Of course we do not recommend that those items arrive in huge quantities in a very short period of time as the system could consider this an example of gold-selling and your account could be compromised.

We proceed to close the thread.
Thanks!

Pulsing Audio Bug?

in Audio

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

This issue has been already reported by fellow users (check this thread over here, for instance) and the team is aware of it. You can try with the solution that Slacker is providing, as it has worked for other users as well.

We proceed to close the thread now.
Thanks for your understanding.

Can't buy or sell items

in Black Lion Trading Co

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello there.

Nice to hear, Decked. Sometimes the TP experiences this kind f momentary errors but it should work now pretty ok for you as well, Troela. If this is not the case, please, feel free to report it in the Game Bugs subforum.

Thanks.

Question

in Crafting

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

Mamousha, I am afraid you really need to start over, as Rhys correctly states.

is progress account bound or character bound

in Crafting

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

The question has been correctly answered so we proceed to close the thread. Thank you very much for all your contributions.

Fractal capacitor soulbound after upgrades?

in Crafting

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

As the question seems to have been answered, we proceed to close the thread. Thanks for all your contributions.

Accidental Salvage

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

As Loli Ruri and Meijo have correctly stated, there is no way Support will return to you that mask, Jaded, as the mistake, although unfortunate, was a human one and not due to any error or internal bug. So if you really want to have that mask back, then you need to create a new character, I am afraid.

We proceed to close the thread now.
Thanks for your understanding.

News RSS

in Forum and Website Bugs

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello there.

Yes, there are some issues still with the News RSS and the team is aware of this. We ask for a little bit of patience till it gets fixed. Thanks!

My thread disappeared.

in Forum and Website Bugs

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

Ursan, the workaround of Michael works just fine so try to edit the url, should you encounter this problem again. This incidence will be passed on to the forum team.

Thanks for letting us know.

Merging deletes participation

in Forum and Website Bugs

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello Michael.

Thanks for reporting this; I will pass it on to the forum team as it really looks like an issue to check. Thanks again.

Login doesn't work despite correct password

in Forum and Website Bugs

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello Cyberman,

thanks for reporting, we will forward this to the forum team today.

Playing with DEVS in hotjoin

in PvP

Posted by: Karl McLain

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Karl McLain

Game Designer

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If it was Strife, that was me! :P

Multiple Accounts

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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That is absolutely fine! As long as you have separate accounts, you’re welcome to have more than one person play on the same computer — happens all the time.

Thanks for introducing your brother to the game; I’m sure he’ll love it.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Free Weekend Account Registration

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I would suggest you have him read this serious of facts to see if that helps him add his serial code to the existing account.

He may, of course, submit a ticket to support for further assistance.

Thanks for introducing your friend to our game!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Is it okay to delete reported in-game mail?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Yes, you may delete it. And thank you for reporting those mails!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Free Upgrade Questions [merged]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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No, I either bought it a few minutes before that link became active or I got mislead and just bought it normally from the GW2 website.

I’ve opened a support ticket.

Could I have your 12-digit ticket number? I think we may be able to help, but not knowing the specific details, I’d like to read the ticket to learn more. Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Is account sharing bannable?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Long Answer: I would strongly, strongly recommend against it. Shared accounts are a major cause of game issues, particularly since those who share usually make the credentials known to the other party. I’ve seen many sad cases of accounts that we were required to close because they went into ownership dispute. I’ve also seen The Evil Little Brother Syndrome™ where someone with access to a shared account strips the items and sells them.

Short answer: Account sharing is prohibited by the User Agreement. (And you can probably see why, now.)

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Overgrown Grub not attacking back

in Bugs: Game, Forum, Website

Posted by: BillFreist

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BillFreist

Gameplay Programmer

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The bug is repeatable.

Stand at max distance and range him. He won’t aggro until you are closer, or another joins in and gets too close.

You can solo kill him if you fight the whole time at range. But it can reset if you get too far away, stop attacking, or anything. Reset makes you start all over.

If you have an entire group, and everyone stays at range, grub does nothing. But any pets will ruin it.

It is more of a challenge trying to kill it with not aggroing it. lol. Kinda fun too.

Oh. Thanks for explaining how to recreate it, I hope it catches the attention of a developer.

Sure did. Thanks for the report.

Acc. Terminated, i didn't play for 2months

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Thank you for submitting a ticket — that’s exactly the thing to do and a team member will help you as soon as possible.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Karka Chest Distribution [merged]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Just poking into the thread to remind you that it will be a few days until you get a response, but we will carefully review each ticket (one ticket per player, please ) and an agent will get back to you this week. (When I say “this week” I don’t necessarily mean “by the end of the week” but I do want to give the team members time to address the tickets and would not want someone expect an immediate reply on Monday morning.)

Thanks, once again, for your continued patience.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

[Bugged Skill point][Sparkfly FEN] SHARK [Merged]

in Bugs: Game, Forum, Website

Posted by: BillFreist

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BillFreist

Gameplay Programmer

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Ahhh… The spotting of the elusive Land Shark.

Arrgghh I remember the days where these sharks were bound to the seas. Never in my day did I expect to see them sprout legs and wonder the land of Tyria.

:D

The issue with these guys was a pretty risky fix. I got a fix in to keep them in their cave a couple weeks back, but it affects the whole game and not just them. We’ve been letting this change get plenty of testing before setting it wild. It’ll make it into our Wintersday build later this week.

-Bill

Game Crashing in new FOTM dungen.

in Account & Technical Support

Posted by: BillFreist

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BillFreist

Gameplay Programmer

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Wow, glad you were able to figure out what the issue is! I’ll take a look at this first thing tomorrow and make sure we get this fixed.

-Bill

[BUG] Through the Looking Glass

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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That’s a known bug, I’m not sure where the original thread is. It will be fixed in the next major content update (Wintersday.)

Bug !!! Romke's Final Voyage

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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What’s your current objective and story step name?

Can't see dialogue when helping a buddy?

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Conversations are a different matter, those vary from conversation to conversation. In general, conversations where the story owner makes a choice will be broadcast, other conversations are not. (To prevent the story owner from trying to spam all the other players.)

Too many story bugs after 3 months

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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I’ve put in a bug for that issue (the turret on the tank) but it’s a programming issue, not something I can fix on the script side, so I don’t have an ETA for a fix. Sorry!

Can't see dialogue when helping a buddy?

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Cutscenes inside a story instance will play for everyone. Cutscenes in the “real” world will only play for the player that triggered them. Some story steps have to you talk to NPCs in the open world, and any cutscenes they fire off will only appear for the player doing the story step.

[BUG] Temple of the Forgotten God

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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If it’s not giving you an option to get an orb, there’s still an enemy in the area.

Do I need agony resist before Fractals 10?

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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I’ve made it up to scale 26 without agony resistance… you need a bit of extra help at the jade maw, but other than that you can avoid agony on the other bosses. It’s not easy though, lol.

Kholer w/ Adds, Cave Troll, Queen Spider Solo

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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I have already defeated Kholer with my ranger, and it was the most impressive fight I have ever had. However, I NEVER though of making a video for it. Why? Because immediately we will get nerfed and the bosses will be improved somehow.

Well, not so much. You have to watch their play and what they are doing – not the specific skills they are using. If a player can just spam a skill standing still in front of lupicus and not really display any game mechanic knowledge, then that’s probably something we’re going to look into, as it would seem pretty unbalanced IMO. If a player is dodg rolling, swapping weapons, utilizing utilities, and reacts really well, then there’s nothing really we would do to stop that. If a video displays all the qualities of highly skilled players, then we’re more proud than anything. At least I’m a bit proud that is :p

Honor of the Waves exp needs to be fixed

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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We often see harassment towards players who report abuses and exploits here on the forums. For the most part I would rather people PM me about things so that they are protected from the trolls and exploiters who are upset, and they still do what they feel is right by reporting the issue.

Honor of the Waves exp needs to be fixed

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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Are you aware that with a mesmer(blink +portal), you can do the last boss from path 1 in path 3(maybe even in 2, but I’ve never done 2 because of exploits :/)?[/quote]

yes. The issue at hand is that players can exploit the map to get to each end boss without having to select a specific chain. Naturally we need to patch up the map exploits that allow players to do that, but also we need to make the bosses in each final encounter not capable of being fought unless certain conditions are met.

FotM footage of food randomly disappearing

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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thanks for posting this – we’ve identified the issue and are working to get it fixed.

Honor of the Waves exp needs to be fixed

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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We’ve actually been aware of this issue previously, but thank you very much for posting it. If you would rather not deal with trolls blasting you in the future for helping devs, please feel free to PM me these things and I will look into them.

Perfection, your post is neither helpful nor constructive. We’re aware of bugs and issues in the game, and we’re fixing them as fast as we can. Just because there’s a forum post about something doesn’t mean we drop everything to fix it. Every bug is given a priority, and it gets put in line with all the other bugs of that priority.

When do I get Ascended rings?

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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They’re committed to change…

Change is good! We have some interesting changes coming to FoTM involving the ascended rings we hope will resolve the problem at its core. Expect it soon!

As for my means of playing the game… I actually don’t play with other Anet people. I play with my small casual guild of old friends, but more often than not I am PUGing it since I am a bit more hardcore than my buddies. I don’t typically represent Anet when I do it so I can play the Meta with random people and find out all the neat little tricks that the community comes up with to solve difficult problems.
I experience dungeons and such from the PoV of the average player. As a designer it’s important to experience things like everyone else does, so you can make better informed decisions when moving forward.

(edited by Robert Hrouda.1327)

Kholer w/ Adds, Cave Troll, Queen Spider Solo

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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Good solo vid. It’s just a good display of phantasm/clone control, proper kiting, and build knowledge.

I don’t take it so much as being spit at that a boss can be solo’d, and the boss isn’t poorly designed considering I watch the spider queen wreck 5 man groups. It’s the same with Lupicus being solo’d by a warrior – it just goes to show that knowing the game, knowing your character, and playing well will take you far.
There are buffs I could give to the spider queen, and I’m sure there’s nerfs we can do to the mesmer – but none of which would be a result of this video. Spider Queen is a solid enough encounter for the lowest level dungeon, and OP is just good at playing the game.
I’d be very interested in seeing Kholer Solo’d! Good luck!

Offensive infusion slots are useless

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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The main reason I can’t answer the question is because I personally didn’t build the merchant, and it’s the weekend so I’m not in contact with the person who did.

I’ll try to get that info on Monday though, and post here when I know the answer

Karka Chest Distribution [merged]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Guys, you should be aware that we are accepting tickets, and not every chest has been distributed. I see some down-heartedness here, and while some of you simply may not qualify, some will.

So feel free to submit a ticket and outline your situations, and then please give the team time — a few days, if you please — to review your situation and get a decision back to you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Playing with DEVS in hotjoin

in PvP

Posted by: Karl McLain

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Karl McLain

Game Designer

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I like to refer to it as “Hard Mode” when in PvP.

Playing with DEVS in hotjoin

in PvP

Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

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Well if you see a dev playing again make sure you pick a theaf and backstab them in stealth as many times as you can and run away like a coward and then we might see some changes

This is why I can’t use my ANet tag very much in-game X[

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

longbow shots really REALLY slow

in Ranger

Posted by: JonPeters.5630

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JonPeters.5630

Game Design Lead

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You guys must be channeling some psychic powers this weekend. We agree arrows need to be a bit faster to make DPS against moving targets a bit more reliable. 12/14 can’t come soon enough. :P

Free Upgrade Questions [merged]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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This thread combines a few posts about the free upgrade being offered on guildwars2.com and through buy.guildwars2.com. In short, the promotion is for our site only, and the free upgrade is not tied to any purchase from one of our partners, or from a retail store.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Moderator)

Can't see or represent my own guild

in Bugs: Game, Forum, Website

Posted by: CC Ivonne.6782

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CC Ivonne.6782

Community Coordinator

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Hello everybody,
please use the existing (sticky) thread to post about this issue. Thanks!

Hacked Accounts Question

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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As we’ve said, the ability for the team to restore or “roll back” a qualifying account is coming very soon. The limitations are definitely being addressed. There will be more information on this real soon. (And I’m sorry for what happened with your friend’s account.)

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Server Transfer Concerns [merged]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I’m afraid there isn’t a perfect answer. As players have suggested, trying during different times may be effective. Asking your other friends to move to a less-populated server would be good, although I appreciate that’s not necessarily convenient.

Situations like this generally sort out in a day or two, so I imagine you’ll find you’re able to get together soon.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Report Retaliation?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We do a thorough review before action is taken, and those who submit false accusations are subject to suspensions, so I think you’re ok.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Karka Chest Distribution [merged]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Still no chest its nearly 2 PM. I hear from others they never got further in the event than setting foot in south sun for the first time as I did and they got a kittening chest? Where is mine?

Please read my post above for instructions. Posting here really will not get you closer to the resolution — following the instructions above will.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Karka Chest Distribution [merged]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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That’s interesting… my ticket has been in considerably longer (since shortly before the first script was announced) and I still haven’t received one.

Lucky you :p

I’ll keep waiting, I suppose.

Submitted a ticket some hours ago about not receiving chest, attended the event but had plethora of issues to deal with, majorly d/cing and being put on different overflows, thus not being able to get at the chest after fighting the karka twice.

Hope to get an answer soon. Still nothing.

As I mentioned just above, “These tickets will be sent to a special queue for a review. Please allow a few days for this review. From what I’ve observed on the forums, there are a few “edge cases” that will require a pretty significant amount of research, so your patience would be appreciated.”

Thanks for understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)