Dev Tracker

Can we please invite-a-friend for Wintersday?

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello Ari.

I am afraid that at this moment we cannot really tell. We will keep all of you guys updated about it though the official channels, should the “Invite-a-friend” feature returns to the game.

Secondary Account not unlocked since October

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello Eslayel,

thanks for letting us know. Merry Christmas to you as well!

Do Forum Admins Answer PMs?

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

Annie, the activity on the forums tends to get quite hectic and the PM circulation also follows this rule. Also, some people from the moderation team are here to ensure that the forums are kept friendly and respectful and may not have the particular answer you are searching for. Opening a ticket with Customer Support is always your best choice if you have problems with the game, in any case.

Hopefully your ticket gets resolved soon.
We proceed now to close the thread. Thanks for your understanding.

Some question on Deluxe version free items ..

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

StevenNeoh, no problem. Glad that you found your items, one way or another. The forums are a good place to resolve your issues thanks to the helpful answers from other players.

We proceed to close the thread now.

Finding out character name

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello to both of you.

Quacthulhu is right, Cannonfodder, you need to open a ticket to Customer Support, providing them with as many details as possible about this incidence and your son´s Gw2 account, so they can help you to resolve this.

We proceed now to close the thread.

Unable to Purchase More Gems

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello to both of you.

The gem store sometimes displays problems for some users but these are cleared after a few hours. Please, check it later on whether it is possible or not for you to buy gems; if it is not, please, do not hesitate to file a ticket with Customer Support.

Thanks!

I was switched to the wrong world!!!

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello there.

You can certainly file a ticket to Customer Support; it is always useful to have records of this kind of situations. On the other hand, do not build your hopes up, as Loli Ruri mentions, as you need to wait for a week in order to make a new server jump.

Thanks for your understanding and sorry for the inconveniences.

Wizard Hat not "Exclusive" anymore

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

We have already a merged and bigger thread about the Wizard Hat so we will ask you to move to that one if you want to keep on with the discussion. Please, check it here.

Thanks for your understanding.

Can I get banned?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

Predator, as other players have correctly stated here, you will not get banned because of those transactions between friends. Of course it is also a very subjective matter and those items/money deliveries should not be sent in excessive quantities or repeat themselves on a very daily basis.

Thanks for all your contributions!

All I want for Christmas is...

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello to both of you.

Bengt, we understand that the waiting can sometimes be pretty frustrating, specially if you are looking forward to this implementation. However, I am afraid to tell you that we simply cannot provide an ETA for this at the moment. Rest assured though that we will use our official channels to inform you, should we have an update about the feature coming.

Thanks for all your patience, it´s greatly appreciated.

Lionguard Lynn

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

As Laethan correctly mentions, you need to check the recent patch notes.
I am copying and pasting here the specific information:

  • Commendation vendor Lionguard Lyns is restocking her goods and is not accepting commendations at this time. She will begin accepting commendations again soon.

Nice job balancing, road to break game

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

This thread has derailed due to what it seems to be a confusion in the communication. We proceed to close it now and encourage the OP to reformulate his/her ideas in another thread so other users can bring their own feedback.

Thanks for your understanding.

Ability to preview items on tradepost

in Suggestions

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello there.

It has been suggested a lot of times, Annie; for instance, check this one. We highly encourage all of you guys to use the search machine of the forums before posting, specially in this subforum as there are multiple popular suggestions that are repeated from time to time in different threads.

Thanks!!

Events, this how it is going to be everytime

in Wintersday

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

Oorjuwa, thanks for your feedback, which will be passed on to the team. However, this kind of personal threads do not really offer grounds for discussion as they consist only about complains. Please, if you feel that something needs extra attention or needs to be changed/addressed, visit the Suggestions subforum; you are very welcome to post your proposals there so other players can discuss them in a more constructive way.

Thanks to the rest for your contributions.
We proceed to close the thread now. Thanks as well for your understanding.

Wintersday Cooking Recipes

in Wintersday

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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Nice work there.

Where is this place?

in Wintersday

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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You’re about 8.5 hours too early.

Ugly Socks?

in Wintersday

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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The holiday content awards you with gift boxes that contain these things.

In my view, people will join WvW to farm nodes

in Wintersday

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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They’re not resource nodes. They’re finite and pretty random at that. Also there’s much better ways to get them. Is it really causing that much of a problem?

What wintersday achievements are attainable?

in Wintersday

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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You only need 12 achievements to get the title. You can pick from any of the 14 new achievements in the special event category and the two monthly achievements. We did this so that if there’s a particular type of content that you’re just really not interested in, you can probably skip that one thing and still get the title.

Mysterious Present and Skritt

in Wintersday

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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Just a quick update, I went through everything and only found these two instances of alarming level range disparity. We should be able to get these fixed shortly, but until then you can simply avoid the area (or get an epic zerg together to take it down and post the video so I can see it).

Thanks for reporting. I’d greatly appreciate any further reports here.

Also, just for clarification, the spawn levels should, in fact, be based on the location they’re at and not the player that opened the box.

Danger - may contain overleveled skritt

in Bugs: Game, Forum, Website

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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I’d be interested to know where you saw the upleveled skritt in Metrica province. I’ve found the other two locations.

What wintersday achievements are attainable?

in Wintersday

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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The two holiday monthly achievements also count towards the title.

DC in fractals. no way to get back in

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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I’m honestly very confused about how this can still be a fix-in-progress situation. Your team evidently found time to create an event from start to (presumably) finish, and in over a month they still haven’t figured out how to modify this dungeon to use the same system which others use?

That was actually a separate team that did our Wintersday content. Our team’s programmers are working on the DC issue. A majority of the fixes that went into this patch are content design related (things I can do), and require no programmer time. We have dedicated programmers working hard on the problem.

Frac24 & Infused rings

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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I believe after implies that the non ascended rings will indeed drop on scale 24, and that they will not drop on further scales past 24.

16 Winters Day Achievements?

in Wintersday

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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The monthly tab ended up getting two of them. They count toward the meta achievement, which is actually not part of that 16.

What does the vendor take?

in Wintersday

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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When you open gift boxes (that come from playing holiday content) you randomly get one of those vendor items, or the currency that you can use at the vendor.

Unsafe Wintersday Gift

in Wintersday

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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Sorry, I realize that wasn’t clear. You WILL get one of those weapons out of that box.

Wad of Enchanted Stuffing

in Wintersday

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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They have small chance to come out of gift boxes. The primary usage will be revealed with the new content. Again, you should be able to get plenty without relying on drops or the trading post. They do have a secondary use, and that’s what these drops are for.

EDIT: Also, gift boxes come from playing activities, opening mysterious gifts in the open world, and random world drops.

Unsafe Wintersday Gift

in Wintersday

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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It’s a random shot at any of the weapon skins that you can buy from that vendor.

Wad of Enchanted Stuffing

in Wintersday

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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You’ll be able to get more than enough of this material participating in Tixx’s Infinarium instances, the first of which will be available 12 hours from now, in the Grove.

Candy-Cane Weapons

in Wintersday

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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There’s always next year.

Jumping, jumping jumping....

in Wintersday

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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I understand you are excited about the fact you added jumping to your sequel, but for the love of God can you get over it already?!?!?!?

Well we do also have a snowball fight game, a music game, and a whole bunch of other stuff coming. I would hardly say that we’re “stuck on it.”

Mysterious Present and Skritt

in Wintersday

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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There’s one of those by Ascalon Catacombs in Fields of Ashford: level 12 area, spawns level 31 Skritt about half the time.

Yep, got that one on my radar as well. Basically I’m checking the entire game. Should be able to get this addressed before….other things…start coming out of those boxes.

Mysterious Present and Skritt

in Wintersday

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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The skritt should be level-appropriate to the region. I’m investigating this issue right now. They will disappear if you leave them alone for awhile.

Deified, you are very lucky. That’s a rare item.

Candy-Cane Weapons

in Wintersday

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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That’s the only one.

But, I think it’s cool, because it actually looks like a candy cane.

The dropping presents

in Wintersday

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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They are marked with a peppermint mint icon that says Mysterious Gift.

Thanks (Weapon Skins)

in Wintersday

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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Make sure to check out the skins available through the gift exchange vendor in Lion’s Arch as well.

Giant Wintersday gift

in Wintersday

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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Ok.. I just don’t understand why I would spend 10 sweaters to open a present that gives me one of the same sweater

True..but did you notice all of the other stuff that he has? Most of the gift boxes contain a random chance for one of those things. Worst case, you open a bunch and have enough to purchase one outright.

Why does the Santa hat cost Gems?

in Wintersday

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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There will be a special free gift that Tixx will dispense in Lion’s Arch when he arrives. December 20th – January 3rd.

The dropping presents

in Wintersday

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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Giant present boxes.

Giant Wintersday gift

in Wintersday

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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The items found in the gifts are a bit random. Giant gifts are awarded to level 60-80 players and should contain somewhat level appropriate gifts.

Exchange your ugly wool socks/hats/sweaters for better gifts at the gift exchange merchant in LA.

The dropping presents

in Wintersday

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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The dropping presents are in every single map (except Orr) and they will continue throughout the entire holiday. Keep your eyes open for peppermint candy icons on the map.

Don't set the disconnect timer to 3 mins.

in Wintersday

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Yes, if you’re in a dungeon/story step, you’re isolated from other players so it’s lot less risky. We also recognize that the content is a lot bigger time sink, so we try to avoid kicking them out.

Don't set the disconnect timer to 3 mins.

in Wintersday

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Wiser choice would have been to have patched it before hand then simply activated the content.

That’s exactly what we’re doing. The patch is today, the Wintersday event starts tomorrow. We wanted time to catch any emergencies that might pop up tonight.

We also use a fairly low time limit so that we don’t get players in different builds playing at the same time, which can cause all kinds of problems.

Dungeon Patch Discussion 12/14

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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“Ascended Rings and Fractal Weapon Skin drop rates now increase appropriately with player scale.”

Can someone help me by explaining what this mean? Scale as in the character’s level. Scale as in the scale of FotM we’re doing.

You’re more bound to find those things based on the player’s fractal level.

Dungeon Patch Discussion 12/14

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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we really need the dc issue, fragmentation issue, and the overflow issue fixed in the near future.

I was hoping for more Arah bug fixes

We’re working very hard on all of these things. It’s a very complex issue, and I can promise you we making progress on all the things you mentioned.

DC in fractals. no way to get back in

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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We are still working on the fractals reconnect issue.

No Paypal & $44.99 Promo?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Yes, I was just talking to folks about that. The PayPal situation is “a known issue” but I don’t know when it will be corrected.

Thanks for the update, I’ll keep checking back periodically… if it doesn’t go through before the end then I’ll have to conjure up a credit card… lol

:)

I feel sure they’ll get this fixed real soon. Thanks for your patience and for your support of the game!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

I am being hacked right now!

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Can you alos close my accounte? plz?

Yes, this was taken care of as well.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Pristine Fractal Relics

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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Can we turn normal relics into Pristine ones or not?

I will talk to some other designers about this, but our intent was to afford unfortunate people the chance to obtain the rings so they can progress forward.