How are your traits set up? All-offense builds tend to do poorly in story steps, since they’re built with the assumption that you can go toe to toe against bosses (veterans.)
Fixed an issue with the Black Lion Chest that occasionally caused people to only receive two items instead of three. A compensation plan for those affected by this bug is in the works.
Our apologies for this bug, and thank you for your understanding.
Please read the initial post and follow the process. We’ll help everyone we’re able to help, but I’d sure appreciate not getting “Can you help me” pleas via PM. Thanks!
A couple of hours ago wrongful action was taken against my account in which I was no longer allowed access to it – after submitting a ticket through the support “Ask a Question” website, I received a reply within a couple of hours with great follow up and quick remedy.
I’d like to extend a heartfelt thanks to those involved in helping me solve my account issue, it is very greatly appreciated!
I don’t know where else to go with this so I’m posting it here, hopefully people with similar experiences who go through the forums looking for answers will find it good to know about my story, and that while the support ticket site seems less direct than a phone service, it works.
Best Regards & Merry Christmas.
Thank you for your positive message. I’m so happy that things sorted out well for you, and quickly, too!
Wildmanviper, it was so very nice of you to post this detailed report. Folks do get a bit frustrated when they find their account closed, and who can blame them? Especially since the messaging may be a bit… alarming. “Permanent closure? But I didn’t do anything!” But the messaging, as you accurately deduced, was a general message simply noting that things were locked down (whether being read by you, the legitimate account owner or a hacker).
We’re delighted that you’re back in the game, and pleased that you have benefited from the enhanced security offered by the authorization system.
I suggest that you contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.
Each situation can be slightly different, but with the attempt, you’re wise to change your password. You can find out a lot more on the following security resources:
For questions about E-mail Authentication, see this post.
For questions about Two-Factor (mobile) Authentication, please see our FAQ.
And for a detailed outline on the subject of security as it relates to Guild Wars and Guild Wars 2, please see Mike O’Brien’s article on account security.
Please be patient. But do be aware, you will not be allowed to simply add a new code to the old account and continue playing. You will need to start a new account.
The Support Team can and will help you with this, but please allow a bit of time for them to get to this ticket and respond to your request.
I think you’re misunderstanding. He’s not getting more people than allowed into his home instance.
A version of the Salma District physically exists on the Divinity’s Reach map, but entry into that area is normally (and intentionally) blocked by physical barriers. However, with some creative jumping it’s possible to enter that section of the map.
The question is whether or not players will get in trouble for accessing sections of the map that are normally blocked off by the map’s design. This question can apply to any map, really.
I suspect the answer is “no”, but with the caveat that we’re expected to report “flaws” in the map like this one so they can eventually be fixed.
You’re absolutely right; I did misunderstand. Thanks for catching that!
In this case, yes – it sounds like this is a map out bug, and any screenshots or videos detailing how to reach it would be appreciated!
We were exploring at making Arcing Slice more interesting to use before the recent patch was released. At one point we added Might to the ability, but it didn’t feel good trading adrenaline (and potentially damage from traits like Berserker’s Power) for just increased damage. It looks like the skill facts were left in when we changed it back to the original state.
In the future, we’re looking at changing Arcing Slice to apply more utility and be less of a damage oriented burst ability, as the weapon has plenty of damage already and not much reason to use the burst.
The behavior is correct in that your character was killed while in combat but the team talked it over and we’re not happy with the golem going away as a result. We’ll get a change into an upcoming build so that if you’re in a golem when you DC the golem itself won’t be destroyed but will instead be left behind as though you had exited it.
I don’t see any tripwires or routes that can affect it, but talking to Trahearne immediately after talking to Mira looks like it can cause issues. Interact with Mira once, then wait about 2s for a scene to start. If you talk to Trahearne right away, it’ll prevent the scene from playing and stall the story step.
Restorations take time. There is a lot of research that is required to see if the account is eligible for restoration, and then to undertake the process altogether.
Please be patient and wait to hear back from the team.
You can help this process by not submitting duplicate tickets. That will not speed the process, in fact it will slow the team’s ability to resolve it, as they take the time to review, merged, and close the duplicate tickets.
We are not able to offer replacement of stolen guild items. Account restorations are simply that: they restore an individual account to its previous state. The ability to restore a shared feature, such as the guild bank, is completely outside the functionality of the process of restoring an individual account.
We are looking into the possibility of having such a feature in the future, but it is not something that we can offer at this time.
How about adding a new feature that only the leaders can withdaw things from the Guild Bank? Also a PIN system? I know im asking for alot of things, cause i really love this game. I want my account fixed so i can enjoy it more, but im stuck waitting. After work i wait, i stand up and do my daily chores then i wait, i cant stand this anymore. Cause i enjoy the game so much, i miss my friends…
The guild leader already controls who can and cannot withdraw from the guild bank. It’s just the matter of unchecking a box. It’s been there since launch.
I think this is the answer, TheLunaticDawn. Just as they should take good care in selecting members, officers, and co-leaders, guild leaders also should take care in giving access to the bank and should probably not give it to any- and everyone. There are controls and preventative measures to prevent this sort of abuse, and as I mentioned, we’ll look at the possibility of more guild-related features in the future.
As we mentioned in our update notes from December 14, we introduced a change that will prevent people from abusing the ability to swap skills and weapons in-between fights in a competitive game (either a free tourney or paid tourney game). This will mean that once the game starts (the countdown is done), you will be locked into your weapon sets, utility skills, elite, etc.
This change has now been activated.
Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra
We are not able to offer replacement of stolen guild items. Account restorations are simply that: they restore an individual account to its previous state. The ability to restore a shared feature, such as the guild bank, is completely outside the functionality of the process of restoring an individual account.
We are looking into the possibility of having such a feature in the future, but it is not something that we can offer at this time.
We will offer paid transfers in the future, that has been stated by the development team in blog posts and other articles. However, at this time, transfers are free, and we do not have an additional mechanic to allow a paid transfer as well. You should also know that no matter whether they are paid or free, there will always been some sort of “cool down” period to prevent server hopping.
Hello, King. I’m sorry that I am not quite sure how to help you with this. I tried to learn what “CDK” means, but was unable to find out the definition of that acronym.
I believe that if you send a detailed note to our Support Team by filing a ticket through the “Ask a Question” tab on that linked page, they may be able to answer your question.
I haven’t been able to reproduce this after several attempts. Are you doing this solo or co-op? Taking any shortcuts that you can think of? What is your interact option if you select Mira? (If it decides you’re closer to another NPC it might give you a greet or talk for them, unless you specifically select her.)
From my blog post:
“The Guild Wars 2 economy (and virtually every other economy in the same vein) is not designed to have any loop that involves creating value for no cost.”
“Exploits are mostly generated by a mistake on our end and are really hard on players. When an exploit is discovered, players are tempted to participate by the draw of becoming wealthy and out of fear of being left behind the massively wealthy players who do participate. We take a harsh stance on exploiters because this decision should be easy: find an exploit, report the exploit and move on. It isn’t worth the risk to the player or the game.”
Just to clarify, because there seems to be some confusion about the recent changes: When we enabled the trial culling system that was done by changing a configuration. No new code was added to the culling system. When we disabled the trial culling system we changed the configuration back. Again, no new coded was added to the culling system. So the system in place now is exactly the system that was in place prior to the trial.
As part of an overall improvement to armor previewing we have had to temporarily disable the ability to see armors outside your class. We are working towards updating the system as whole.
We did intend to remove the armor preview temporarily in order to fix issues and improve functionality. So currently, yes, you cannot preview armors outside your own profession—this is only a temporary situation while we work on updates to this system.
We’re sorry about all the confusion in the previous threads.
We sincerely appreciate and thank you for your patience while the team works on this feature.
Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra
Water has a graphical effect similar to earth, but doesn’t heal. I haven’t had a chance to test condition removal yet.
*edit- it doesn’t seem to be doing anything in water. It doesn’t even trigger my signet of restoration heal the way the other three attunements do.
*edit 2- after some more experience with it, water will go off when your health is bellow full, but it seems to trigger before fall damage is applied and will only heal the amount you were already injured and not the new falling damage.
That makes sense. They probably don’t want you using water to heal off damage from the fall itself. Would essentially make the water version “better” than all other fall traits, because it would reduce damage by more than 50% (through the fact that it would heal off part of the damage taken).
actually…. this is the best healing scenario… if u’r not full health and the fall could kill u… than with how it work now u will survive (reciving the heal before the fall dmg is calculated and so surviving the fall dmg due to your now refilled health poll)… if the heal was applied after the fall dmg than the fall will have killed u and so the after healing would have been useless (if ever hppened)…
Fixed an issue where Mesmer clones and illusions would spawn in with no equipment during tournaments.
Wintersday
Fixed an issue where content from previous days could appear in the Infininarium Instance.
Black Lion Chest
Fixed an issue with the Black Lion Chest that occasionally caused people to only receive two items instead of three. A compensation plan for those affected by this bug is in the works.
This is an account-specific issue. Please continue to go through support for assistance. This is not something that can be properly dealt with on the forums.
I bought for about 2100 gems in the store but I aint recieving my items.. Could this be fix? I have been searching for a gemcard all week and I don’t get my items wich I paid for.
This is usually due to the mail system not being able to deliver your items. Make sure to:
1. Clear out your mailbox so it is not full
2. Even if not full, try deleting at least one mail and see if any of your items show up
Just wanted to jump in and say that I’m reading this thread and taking it all in. Keep it civil (don’t get yourselves banned! ) and let those ideas flow.
I know some of you are upset with the change, but really, this is something we were planning for a while. WE MAY NOT LOCK DOWN utilities down the road, so that you can still have some adjustment when out of combat, but at the same time, we do not think weapon swapping mid-match is good for the overall health of the game. Just wanted to remind you we are here, and I am watching the forums, and your ideas are being heard.
Keep it constructive (and really, overall you guys are doing a FANTASTIC JOB OF THIS!), and carry on!
IGN: Chaplan
“Every man takes the limits of his own field of vision for the limits of the world.”
-Arthur Schopenhauer
121118-002162 Resolved
121213-000204 Resolved
121215-000081 Resolved
121121-001515 I followed up on this today.
121124-000311 I followed up on this today.
121128-000546 I followed up on this today.
121202-002377 I followed up on this today.
121212-000290 The team is not able to restore the account or replace theitem.
121211-000604 This is a known, non-account issue; the team is working on it.
121211-002558 Under review; the credit card holder contacted us to report fraudulent use of his/her credit card.
121215-000828, 121215-000855 We are unable to give you replacement items. The Karka Chest situation was entirely different; individual replacements are not supported.
121208-001870 You did not respond to the offer to restore your account; please access the existing ticket and let them know you approve the restoration.
121211-000872 Please use the Trading Post in the future; it was developed to eliminate scamming.
121211-002086 Your friend’s account was terminated. Please do not ask us to review final decisions.
Notes:
Many awaiting review are flagged either for botting, RMT/gold selling, or fraud. These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.
Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessarry. Thank you.*
If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.
If you are in the most recent update list, please do not post again immediately asking for assistance. Allow at least another 24 hours for things to progress before you ask for another review and ALWAYS include your 12-digit ticket number each time.
121118-002162 Resolved
121213-000204 Resolved
121215-000081 Resolved
121121-001515 I followed up on this today.
121124-000311 I followed up on this today.
121128-000546 I followed up on this today.
121202-002377 I followed up on this today.
121212-000290 The team is not able to restore the account or replace theitem.
121211-000604 This is a known, non-account issue; the team is working on it.
121211-002558 Under review; the credit card holder contacted us to report fraudulent use of his/her credit card.
121215-000828, 121215-000855 We are unable to give you replacement items. The Karka Chest situation was entirely different; individual replacements are not supported.
121208-001870 You did not respond to the offer to restore your account; please access the existing ticket and let them know you approve the restoration.
121211-000872 Please use the Trading Post in the future; it was developed to eliminate scamming.
121211-002086 Your friend’s account was terminated. Please do not ask us to review final decisions.
@Arimik, Generally aesthetic as far as I know. Like texture maps applying themselves in places they shouldn’t be, on armors you’re not previewing. As well as lots of clipping of course. I liked being able to see them too, but I can understand why that decision was made. If you have ideas or features you’d like to see I’d say post em on the suggestion forum. I can’t promise it would be implemented, but the more people who say they want something the better!
Most likely what will happen is they will give the guy a 72 hour suspension and you will not get your gold back. It has been my experience in the past that Anet does little, if anything, to discourage this type of behavior.
We spent a great deal of time and resources to develop a Trading Post and spend it still, ensuring that the system works smoothly. The TP is a very effective means of discouraging scamming. It flat out prevents it! If players choose to go outside the system, please do not point to inadequacy on the part of ArenaNet, for that would be both inaccurate and unfair. Scamming is fully preventable using the robustly developed system offered within the game.
Hey everyone. This is a fix that is working as intended. As these armor types were never designed to be worn together, it resulted in some graphic issues when previewing them.
following tickets are open and have not been addressed or responded to:
forum appeal 121212-001980 Updated 12/12/2012
No Summary 121205-000112 Unresolved 12/04/2012
suspension 121127-003071 Updated 11/27/2012
A user has replied to an automated PM 121127-000574 Unresolved 11/27/2012
these are all tickets of separate incidents involving the forums. Does arenanet not currently provide support to forum issues, or is it all handled by the non anet moderators themselves? who do they answer to and why will they or arena net not respond to the tickets opened?
This is the Account Issues forum. This thread — and indeed this entire sub-forum — is not at all intended to address issues related to the forums themselves.
For issues, problems, suggestions, or other topics relating to the Guild Wars 2 Forums, please address your concerns to Forums@Arena.Net. I would highly suggest you not submit multiple tickets. If you wish to complain about something, you can update an existing ticket, but submitting four seems excessive.
I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.
If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.
I took out a ticket and this is my number: 121217-001098 but if theres anyone who got thier account back or can help me id appreciate it.
Players cannot assist you with retrieving your account. You did exactly the right thing to submit that ticket today, and I feel sure you will find it will be resolved within a few days.
I feel pretty sure you will hear by tomorrow, but if not, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.
