Guild Wars 2

We do sell directly now, and it’s possible (and many people have done it) to purchase a game, acquire the code, and forward it to someone else. I don’t know that I recommend it because there’s a risk in sending money to someone else and asking them to make a purchase for you so it should be a trusted friend, not an unknown person. (What I mean to say is that if the transaction failed, or the code was bogus, or whatever, we could not get in the middle of the matter.)

Gifting works this way, though, so I know it can be done.

Direwulff.2396:

Hello all,

I am not currently suspended so this is not a unsuspend me thread. But here is my issue. I had been suspended and just like everyone else I got told to put a ticket in to support. Now the suspensions are 72 hours… and from my experience so far. # tickets in for totally seperate unrelated issues. I have gotten 0 responses back. 1 is past 3 weeks one is past 4 days and the other 3 days.

Now lets just throw out my personal experience saying it is not a big enough sample rate. when you create the ticket it says 24-48 hours it is 72 hours before you can post in the escalation thread sticky… so really how helpfull is the advice to put in a ticket for a suspension ( lets assume you are totally in the right and it is an innocent error on Anet’s side) when you won’t hear back untill the suspension lifts on its own anyway?

I understand they work as fast as they can but just want to see if anyone else thinks this is an issue that maybe could use some attention.

( and before someone mentions it, yes i understand if they didn’t get flooded with requests from people who have 5 previous offenses for the same issue stating they didn’t do it then things would move faster)

Thanks for you input and opinions in advance.

Different teams handle different things. If people are truly waiting 72+ hours for a review of a suspension, I’d be surprised. For fraud, gold-seller, and CC issues, it can take longer than 72 hours, I agree. We’re working to reduce the queues on those things and wait-time overall.

If you can give me those ticket numbers, I’ll look at them to see what took place. Thanks.

As an update on this issue, we currently have a programmer looking at this issue. I don’t have any further details on this right now, but I can tell you that we’re making progress. Thank you for your patience!

Oh shucks. I was hoping the fix I saw in the email would make everything work just fine for you.

Could you please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Also, if any of you guys in this thread have been able to buy, could you please let me know so I can get an idea of the scale of this issue? Thanks.

It’s a known bug—the personal journal will cut off at a certain point. No ETA on a fix (it’s a code issue, not something I can fix myself.)

I just wanted to let you all know that we’re aware of this issue. While we haven’t been able to get to this one yet, we’re definitely planning to. Thank you for your patience!

Since our last attempted fix, we’ve found what some of you have also seen: there are ways that the events leading up to the Shadow Behemoth spawning can get blocked (potential fix in the works). We’re also investigating why the portals/behemoth are occasionally untargetable. Thank you for the additional details!

We have a temporary glitch. Would you be willing to try again? I just got the “all clear” email.

Please report the PM that you received (rather than trying to report the sender) using the “report” function. You can simply note something like “RMT Spam” or “Gold seller soliciation.” The message isn’t too critical, since the team will be able to see the body of the reported PM.

We’ve closed quite a few of these spammers and appreciate the help dealing with any remaining offenders.

The fractals currently are in a day cycle, although I see the potential to change it so that the times get properly reflected. If I manage to find time for it, I’ll try to get a fix in for it.
As for explaining which are which for dungeons, I’ll leave that to the community to do.

Njordfinn.4921:

thanks rob, i think i’ll try it in the next days

it is not in yet. I was just updating this to let everyone know I have looked into it and done a modification. The next time there is a content patch you should see the changes.

Vonhaldyin.2645:

My brother who just migrated from US to Asia has been contacting the Support Team on an issue that he has with his account. However, after several replies between him and the Support Team, we noticed that the questions asked by the Support Team were repeated even though my brother has already answered the questions in his previous replies. And they did not only repeat the questions once but twice.

My concern is this: Every time we update a ticket, does the Support Team only read the latest reply or do they take the initiative to read the previous replies that have already been made between my brother and the support team?

If it is the latter, why then are they repeating the questions even though it has already been answered?

Please enlighten me.

PS: And because they keep repeating questions, the time for this issue to get resolved is getting longer and longer. Quite a disappointment.

Please do post in the Tickets for Review thread, as linked above. If you can provide the 12-digit incident of ticket number, that will help with a review of this situation. Thanks!

While we haven’t been able to consistently reproduce this issue on our end, we’ll be making some changes that should fix the issue, regardless. Thank you for your patience!

If you make a new support account, please note that you are doing so in your new ticket, and point out the 12-digit incident/ticket number(s) from any previous tickets.

I think that may be the way to go now. Please do not send an email but use the web form here and file a ticket through the “Ask a Question” tab on that linked page.

You contacted Support to ask about your character names, but did not comment about your offensive account display name. You’re welcome to ask the team about reducing the suspension, but having both character names and a display name that are across the line is sort of a two-strikes situation.

Please update your ticket if you wish to discuss this with Support.

What Torqueblue and Bean said is correct. Each armor skin comes with 6 pieces that can be transmuted to a regular piece of armor for aesthetics. If you want to keep the look of the armor and find armor with better stats you can then use a transmutation stone to keep the look of the armor skin that you purchased.

Kravick.4906:

TLDR: This has been a bug since beta. This bug only affects transmuted armor. You cannot use the default colors of the visible armor set (remove dye) or it reverts to the default colors (remove dye of that item) of the armor that was transmuted (stats) into your visible armor. If you unequip the item while the reverted colors are showing, your game will crash.

This pretty much sums up what’s going on. We’re aware of and tracking both of these issues, but unfortunately, I don’t have an estimate on when they will be fixed yet. Thank you for your patience, everyone!

Hey folks, here’s an update on the situation that you will soon see in an upcoming content patch:

I made it so that the sparks will better follow players. They will try to get closer to the player before using their skill, and their skill recharges faster, so they will spend less time standing around after using a skill. I also made them prefer player targets so that they won’t just attack a minion/pet/npc if a player is nearby.

While her healing is a factor, I felt the main problem was the spark behavior. The changes I described above make them better follow the player, which is in line with the mechanic of the fight.
I’ll be keeping an eye on it though.

Different dungeons have different set times that do not progress with the normal day/night cycle. So they will always be a specific time no matter what.
Some are day, and some are night.

Please report these PMs and they will be actioned appropriately by our moderation team.

Hello everyone.

Thanks for all your contributions and different points of view but this thread has derailed already and does not really offer a friendly setting to engage in discussions. Therefore we proceed to close it.

Thanks for your understanding.

Hello Miyamoto.

Have you tried to delete some of your in-box messages? Sometimes the items do not arrive just because your in-box is rather full; I would ask you to delete some of them till you have two or three left and see if the items arrive. If they do not do so in the following hours, please, do open a ticket to Customer Support.

Thanks.

Hello Streamdevil.

When was that ticket issued? If the incidence is quite recent, then you need to wait till Customer Support gets back to your commander, which will not take too much longer as the process of resolution for those tickets has speeded up. We understand the general frustration but this is the only procedure to follow.

Posting here in the forum does not really help. However, if he has been waiting for more than three days for an answer from Support, then we encourage you to post the reference number and a little description in the following thread.

Thank you very much.

Hello Andrax.

We understand that your want to know when guesting is going to be available in GW2 and we would ask you for a little bit more of patience till it comes out. We do not have an ETA for it at the moment, I am afraid, but will inform all you you in due time should any change or update appears regarding this issue.

Thanks for your patience.

Hello everyone.

We would like to ask you to keep on reporting them as soon as you see them. The team is working on this since the very first day and appreciates the effort and patience of all of you guys that continue reporting bots. Thanks for all your reports!!!

Hello both of you.

Please go and check this thread if you have not done so yet.

Hello everyone.

Since the question has been satisfactorily answered and Conncept has requested for it, we proceed to close the thread. Thanks for your collaborations!

Hello everyone.

Jazzllanna, please, follow the following link so you can open a ticket with Support and let them know about this. You will need to provide them with all your account details.

Hello everyone.

Since the question seems to be solved as well as the problem, then we proceed to close the thread. Thanks for all your contributions.

Hello everyone.

OlmO, have you already sent a ticket to Customer Support? If you have not done so yet, please proceed to open one following this link; you will need to provide them with all your account details so they can revise the situation for you and sort it out. If your ticket has gone unanswered for three or more days, please, write the reference number and a brief description in the following thread.

Thanks!

Hello everyone.

This thread has derailed for a while, turned into a nest of “off-topicness” and negativity and therefore we have decided to close it, cleaning and infracting at the same time those posts that were against the rules of conduct as they were obviously disrespectful against other players. Please, remember to keep the forums a healthy space of communication.

Thanks for your understanding.

Hello everyone.

There is already another bigger thread in this same subforum that deals with this issue: check the following link. You will find more information about the January update as Colin Johanson did post inside.

We lock now this thread. Thanks for your understanding.

Can I get a screenshot of the shield in its broken state? I suspect that the issue is that it’s not entering the “repaired” animation state correctly, but it’s nigh-impossible for me to recreate the bug locally.

The dev team is aware of these situations, and it’s possible that a “resell” or “do-over” button could be implemented. I do not know if that is planned, so please don’t consider this an official prediction or statement. Guess the key point is that the devs continue to play the game themselves and to review player suggestions and input on how to make the game even better.

This has been answered so many times in this forum, I simply can’t bear to write it all out again. The Rules of Conduct makes our expectations clear, the User Agreement also outlines them, and both are accepted by players. The fact we have a filter that players may or may not elect to use does not furnish someone with “A license to swear.”

Please feel free to search for more information about this, but those blocked for offensive language generally do serve the full three-day suspension.

This is most definitely a bug.

Humans can’t be “called” to a Wyld Hunt, although they may accompany a sylvari who has been called to one, and so they may be said to be “on” or “part of” a Wyld Hunt, but this would be confusing to most, so we would never say that with NPC dialogue. A true Wyld Hunt comes to a sylvari from the Pale Tree, and can be many different things, but it requires the connection to the Dream that all sylvari possess.

Canonically, yes the Lost Shores weekend and lead-up was set after the events of the Guild Wars 2 personal story and the defeat of Zhaitan, so this is partially what made it possible for the karka to establish a clawhold on Southsun Cove.

As to whether there can be risen karka: while it’s not entirely out of the realm of possibility (although pitting dragon corruption vs. karka impenetrable shell would be an experiment I would be interested to watch), the karka are recent arrivals to the surface from their original home deep in the ocean. The ocean is a big enough place that the karka managed to settle on Southsun without encountering many risen, and they avoided Orr for the same reasons they fled their home. The karka are an old, old species so they have encountered Elder Dragons and their minions before…and they’re certainly smart enough to understand the threat they represent.

If I’m reading correctly, you linked accounts belonging to two different individuals. And you have discussed the matter with Support and they have pointed out that they cannot assist you. I can think of a few good reasons to decline to resolve this issue as you have requested, reasons that you probably have not considered.

I will discuss this with the team and see if there’s a way to handle this situation, but I certainly believe we do not want to support the merging of accounts owned by two people, because that will lead to ownership disputes, which are a major pain in the patootie to try to resolve and which, in come cases, result in account termination, where no one gets access.

Yes. Please submit a ticket so that Support can help you.

I understand your opinions. I am simply stating that we do not have the means to offer “partial refunds.” And that is not exclusively our issue, but is common with many on-line retailers, as well. This isn’t a “tell ArenaNet what to do” thread. I am fully sympathetic with this situation, but do be aware that there may be more to the issue than is readily apparent and it’s not appropriate to judge the situation from an outsider’s viewpoint, since you don’t have all the details.

To put it more clearly, there are credit cards that are flagged as “possibly fraudulent” that we, upon review, decide to take a chance and accept. And yes, we are taking the risk that the CC will be rejected and we’ll incur the additional costs of handling that issue. (Costs which, I imagine, exceed any profit made through a normal sale.) Now, I am decidedly not saying that this would be the case here, so I’m not pointing at this case. But I believe you may benefit from knowing a general point of business about which you may have been unaware. I feel it’s only fair to make those of you with such strong viewpoints aware that credit card and fraud issues are seldom black-and-white, and most don’t have easy-peasy solutions.

Again, I wish we could help anyone who is prevented from purchasing and then must pay more to buy the game but I know there are a dozen reasons that can happen — few of them on our end.

I am sorry, but we are not able to give you a partial refund or extend the promotional price. You can certainly discuss this with an agent, but that is the policy.

I think we will need to ask you to go ahead and submit a ticket about this. Please contact Support and the team will help you. You can read through the Knowledge Base on that link, and you can submit a ticket via the “Ask a Question” tab on that page.

For details on what information you should provide in your ticket, to expedite its response, please read The “How to Submit a Ticket” post.

I’m sorry, TP reset… when? Could you be a little more specific?

I see that you’ve asked this question in your ticket, and I had best let a CS Agent answer. I believe that we cannot offer promotional pricing outside of the strict hours that it is offered. I’m sorry for that restriction, but it’s built into the billing system and is considered policy by the teams who make those decisions.

But again, please do wait for a team member to answer officially.

It’s exactly the opposite. If the game just asked “What Order do you want to join?” with no background, that would asking you to make a blind choice. As it is now, they each present a plan that gives you a feel for how they approach things, and you choose the plan/Order that makes sense to you. The Durmand Priory likes to raid tombs, explore new areas, etc. So if that doesn’t sound fun to you, they’re not the Order you should choose.

Update: 4 January 2013

121224-001614 Resolved
121225-000316 Resolved
121228-003779 Resolved
121218-000610  Resolved
121227-002938 Resolved
121227-002499 Resolved
121223-002525 Followed up today.
121227-002897  Followed up today.
121214-001287 Updated today
121223-000444 Under review; I believe you will hear back within 24 hours.
121223-001205 Updated today.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 4 January 2013

121224-001614 Resolved
121225-000316 Resolved
121228-003779 Resolved
121218-000610  Resolved
121227-002938 Resolved
121227-002499 Resolved
121223-002525 Followed up today.
121227-002897  Followed up today.
121214-001287 Updated today
121223-000444 Under review; I believe you will hear back within 24 hours.
121223-001205 Updated today.

As Charles and others have mentioned on this thread, the studio took a break from work during the holidays to be with their families. Game developers have lives outside of work. They have friends, spouses, children, and families, too, and like any other company, people took time off from work for the holidays and we take time off on weekends. We’re people like everyone else—we need downtime from our jobs, too.

Mouse makes a great point about the fact that a game developer’s primary job is to work on the game, not read and post on the forums. When a designer or programmer posts on the forums they are taking time out of their extremely busy day to do so. This means taking time from working on the game to post. It is much faster for them to read the feedback on the forums, and take that feedback on board when they work, than to post responses (which may need review by leads). Just because developers are not posting doesn’t mean that they aren’t reading. Our developers read the forums very closely.

With regard to future updates, Colin has already posted in this thread about what you can expect in January. When we have details to provide, we will provide those details. We are not with holding information from you out of spite. We post information when it’s ready to be posted, and not before.

Thank you all for your feedback.

I’m not following, sorry. Which conversation? What are you choosing? The choice is handled like other conversation choices—it marks the “final” choice with a yellow icon. Once you choose it, it sets the next story step.

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