Guild Wars 2

Hello everyone.

Just a quick note: petition threads are not really allowed on these forums and therefore we will proceed to close the thread. Rest assured that the devs make thorough decisions about the fixes and balancing at the same time, keeping in mind what would be the best for the game at this moment. Thank you for your understanding.

Hello both of you.

Perfect, since the questions have been answered, we proceed to close the thread.

Hello everyone.

LIilMcGinley, please, proceed to put this information in the sticky that Michael is referring to, here. It is indeed more useful for us to concentrate all the issues with the guild system there than in different threads scattered all around the forums.

Thanks for your understanding.

Hello Fadari.

The Support page of GW2 has a great deal of information about a great number of hot issues, including the combination of your GW2 account with the previous one. Please, check the following instructions on how to combine your accounts after registration.

Hello everyone.

Just a quick note about this kind of attitudes and how to report them: if you think you have witnessed an unfair in-game episode and you would like the team to revise the players that took part in it and the situation, you can also proceed to report to our Customer Support team using the in-game ticketing system (screenshots and details -place, hour of the incident, etc- about the event would be desirable).

Just remember that like we don’t permanently ban anyone on the forums for first time offences, the same goes in-game. The more you report, the better the game world will be.

Thanks.

Hello every one.

Thanks, TheDaiBish, for those links. As there is already a bigger thread that is dealing with this issue, here, we will proceed to close this one. Feel free to contribute with your thoughts in the already open threads.

Thanks!

Hello everyone.

This is of course a legit suggestion but at the moment we are not contemplating this rewarding technique in our constant fight against bots. The team measures always the best ways of dealing with these issues and they make decisions through thorough thinking so rest assured that they are doing their best in this respect.

We are thankful for all the reports we are receiving, as they are helping us, and would like to ask you to keep on reporting those fellow bots.

Thanks for your patience!

Hi everyone,

We’ve noticed a lot of overly aggressive and rude/disrespectful behavior in the WvW sub forums. That’s why we decided to post this reminder in order to clarify our community standards.

First of all, as the Code of Conduct says:

“Do not engage in personal attacks against forum members or in character assassination. Posts that attack another member, that single out a player for ridicule, or that accuse someone of inappropriate in-game actions will be removed without notice.”

Also, if you witness suspected behavior in game that could be violations of the in-game Rules of Conduct, please do not post these reports on the forum, as we’ll have to remove them. Any in-game misbehavior should be reported via the in-game report tool or through the ticketing system to our Customer Support Team with all required details such as screenshots, videos etc… Both methods will help.

Secondly, regarding exploits: posting exploits on the forum is not permitted as the forum moderation team does not investigate those issues. That’s why exploits have to be sent to the following address: exploits@arena.net or to our Customer Support Team as explained above. Reports of exploits sent by either of these two methods reach the correct people who can then investigate.

And finally, one of the most important points, which is also available for every sub forum: be polite and respectful towards each other. These forums are meant to be constructive, and while we understand that a bit of zeal can sometimes be necessary in the spirit of competition, please keep in mind that all inflammatory, rude, and disrespectful posts will be removed. So let’s reserve the energy to fight on the in-game battlefields and not on our forums.

With these simple rules in mind, we would like to offer you a friendly place where all exchanges can be done in a respectful way and according to the sportsmanship needed for those intensive battles that are going on in WvW.

Thanks!

Hello everyone.

Yes, the team is aware of this issue and these “mysterious lovers” in the forums and working on it. If you receive an email from these fellows, please, proceed to report it immediately by clicking the reporting button (the black flag). This will arrive directly to us and we will be able to act accordingly.

Thanks for all your reports!

Hello everyone.

Soulfist, we totally understand the frustration over this issue and would like to offer our apologies, as we are aware of the problems this represents for the gaming experience of a player that has not incurred in these activities. Currently we are studying these problems and issues with the banning and we need all the tickets and information possible, so we would ask you to remain patience while this gets sorted out. Rest assured that your fiancée will be playing soon enough once Customer Support revises the ticket you issued.

Thank you very much for your patience.

Hello Soulmyr,

well, if you tried logging in with your e-mail address and it worked… is because you need to log in always with your e-mail address associated to your account and there is nothing wrong with your account name.

Hello everyone.

Yes, we would like to ask you to send a ticket to Customer Support as every ticket and every report also helps us to focus on possible errors or issues and to study them more in depth. I personally would not recommend an account roll-back for 9 gold, New Creator, but this is only my opinion, although I totally understand the feeling of frustrating that this kind of loss brings. Just make sure you provide all the details to Customer Support so they can forward the issue to the team. I will also do the same today.

We close now this thread. Thanks for your understanding.

Hello everyone.

LeviGratton, we would like to remind you that we do not really recommended sharing accounts, even with friends or familiar relatives. This said, yes, you need to wait for a week before you proceed to return to your “home server”.

Hello Pluvicorn.

You need to tell your friend to send a ticket to Customer Support, by clicking here, as they are the ones who can effectively help him with this issue (he does not need to be logged in the forums so he can do this by himself). He needs to provide the details of his account and explain the problem so it can get resolved.

Thanks.

When reporting story bugs, please include the name of the story step, and what exactly happened. There are several L80 story steps, so your post is too vague.

We are looking into this quite intensely. It may have been simple human error — which is especially regrettable after your previous block! — or perhaps there is more information that the agent can share tomorrow. I am sorry for the inconvenience and we’ll get to the bottom of this (and possibly exclude that agent from the weekly Milk and Cookie Party. )

As Colin said in this post, a blog post will be out in the next couple of weeks.

We’re looking into this.

Do you have “fast cast ground targeting” turned on in options? If so, it’s trying to fire the trebuchet at your mouse cursor, which is probably in an invalid position for the trebuchet.

During the initial jumping puzzle, if you fall off, you’re moved back to the start so you don’t end up in an area where you can’t continue. You can either use the #4 downed skill (Bandage) to revive and try again, or you can allow yourself to die and restart at the checkpoint, which is past the bridge. So it’s entirely optional, but not obvious.

For the traps, evade!

“A new player enters the designated area” is the same thing as a constant check. I’m not sure how to explain what I mean, but it’s not a one-time thing. A note on tigirius’ suggestion—it’s something we’ve been trying to do, but it’s not automatic and does require some hand-scripting so we haven’t done it everywhere yet. During the story steps, for example, we often have an enemy ignore combat while it appears, then aggro normally once it’s completed its animation. (Undead spawning in a cloud of putrescence, enemies leaping out of trees, etc.)

https://forum-en.gw2archive.eu/forum/game/story/The-Steel-Tide-Bugged/1177665

In the meantime, you can also use the nearby mortars to fight the Risen. The objective is based on killing X giants.

I am going to move this to the Technical Support forum, so that someone with expertise in that are can help you. Thanks for your patience.

We’re tracking this issue, but getting it to consistently occur has been difficult, so we don’t have an ETA on a fix yet. Thank you for your patience!

So, the game would constantly check for nearby players from the moment the respawn timer expired? If you have to do this for every monster, it would be extremely taxing to the servers. (Plus the added overhead of storing player IDs any time a creature dies, so you have a list to check against.)

if I’m reading it right, it does a check for players when it tries to respawn. So another player would have be in the area at the exact moment that the creature tried to respawn. If they passed through and were not in range when the timer hit 0, the creature would not respawn.

As I’ve mentioned in another thread, what if a player camps on top of an event boss or other unique spawn to prevent them from appearing?

Inferno.2315:

Was unjustly banned for “selling gold” yesterday. They restored it today and all I asked for was an apology. Support won’t give me one for some reason and told me come post here seeking one from the devs.

Can I just get an acknowledgement that an error was made and that you’ve corrected it and that you will do your best not to let it happen again in the future? Is that too much to ask?

note to mods Support specifically told me to post here on the forums where most people will see it so I am*

The response from the agent was slightly off kilter. He said to posts suggestions in the Suggestions Forum; instead you are posting to ask for an apology. I think it should be clear that you were not told to come post here to demand an apology.

The fact is that your account was hacked and the hacker used it to advertise a gold sales site. Your account was closed to protect it. Our agent researched the case, reinstated your account, and provided you with tips on how to maintain better personal account security in the future. You then asked for an apology.

Now, we cannot apologize for the hacking incident, as the issue was not on our side. We cannot apologize for the fact that the account was used for gold sales advertising, because again, that was not our issue. If it caused you some sort of distress to be told the details of the incident, or to see the change in status from “Gold Seller” to “Hacked Account” before its ultimate restoration, then of course we are sorry.

Hey all, in order to help us to track down this issue, could you please post the following if you are getting this error:

• The full error code number
• If you are playing on a North American or European world
• What map you were in before you were logged out and could not log in again

Thanks for your help

Astraea.6075:

I was going to reply to Tallis, but I realised there wasn’t much point… people believe all sorts of crazy things despite evidence to the contrary.

Updated: 10 January – Part 2

120829-010211, 120907-001314 Resolved
121108-002534 Resolved
121227-000326 Resolved
121227-003552 Resolved
121229-000578 Resolved
121229-003197 Resolved
130101-001639 Resolved
130102-001173 Resolved
130103-000160 Resolved
130103-000977 Resolved
130104-003318 Resolved
130106-002550, 130108-002158 Resolved
130107-002259 Resolved
130107-002285 Resolved
130103-000288 Under review
130106-002397 Under review
121229-002605 Updated today in Ticket 121229-002241
130103-001039 Updated 9 January
121228-002116 Updated 9 January
121231-001764 Updated 9 January
121230-002464 Updated 7 January
130103-001039 Updated 9 January
130103-001073 Final response sent today
121228-002342 I followed up on this today
130102-003084 I followed up on this today
130104-000376, 130104-002929 I followed up on this today
121227-002254 I followed up on this today
130103-002334 Can you check this number? I don’t pull up this ticket in the system

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

https://forum-en.gw2archive.eu/forum/game/suggestions/Intensely-Aggravating-PvE-creature-re-spawns/1181816

Updated: 10 January – Part 2

120829-010211, 120907-001314 Resolved
121108-002534 Resolved
121227-000326 Resolved
121227-003552 Resolved
121229-000578 Resolved
121229-003197 Resolved
130101-001639 Resolved
130102-001173 Resolved
130103-000160 Resolved
130103-000977 Resolved
130104-003318 Resolved
130106-002550, 130108-002158 Resolved
130107-002259 Resolved
130107-002285 Resolved
130103-000288 Under review
130106-002397 Under review
121229-002605 Updated today in Ticket 121229-002241
130103-001039 Updated 9 January
121228-002116 Updated 9 January
121231-001764 Updated 9 January
121230-002464 Updated 7 January
130103-001039 Updated 9 January
130103-001073 Final response sent today
121228-002342 I followed up on this today
130102-003084 I followed up on this today
130104-000376, 130104-002929 I followed up on this today
121227-002254 I followed up on this today
130103-002334 Can you check this number? I don’t pull up this ticket in the system

ThiBash.5634:

A while ago, didn’t you mention a bug in Orr where the number of spwan locations was less than the number of spawning npcs, thus making npcs spawn more often than the timer should allow?

The specific issue which I found (and it should be corrected in the end of month update) was that there were more creatures than spawn points, which didn’t change the respawn timer at all, but it could cause multiple creatures to spawn on the same point.

We don’t block spawns based on player proximity since it could be abused to block events/etc. by parking a player on the spot where a specific NPC is supposed to spawn so that they never appear.

Information like the Southsun Cove location above is very helpful, as would any specific spots where you’re seeing cases like the boss+minions that respawn too quickly.

Sixfold.5792:

Posting for a friend with login issues, refrence number 130108-000250

thanks!

This is not yet three days old. As requested in the subject line and many posts, please feel free to post a follow-up when the ticket is at least three days old but not before. Thank you.

Rising Dusk.2408:

It’s not the only case. The other case is when you enter into an Overflow. The “You’re in an overflow” pops up after 5-8 seconds, which causes this exact same type of frustration by causing hero panels etc. to pop up as you’re typing. If you’re fixing this one with PvP, can you also fix that one with overflow messages? Thanks Evan.

Yup

• Fixed a bug when previewing racial armors from other races.
• Fixed a bug that allowed players to acquire multiple pets summoned by the Ogre Pet Whistle.
• Fixed a bug that allowed tonics to be used repeatedly in quick succession.

That is pretty annoying. It’s caused by the death breakdown dialog popping up. Usually you want dialogs to clear key focus. For instance, pressing the hero dialog button. This is a special case (maybe the only case) where a titled dialog pops up without player input. I’m fixing it now.

Arthemiss.1609:

hello
my friend ‘s account has been terminated due botting but he ’s not. his yunger brother was play and he ran with bot group.he doesn’t know what is bot. he just 10 years old. please help him to release his account .
user TyrZz.3751
ticket no 130110-000756

This ticket is not three days old. As the title says, please only post if the ticket is at least 3 days old. This will not be reviewed at this time.

Medi.6029:

Posting for a friend
he is not a gold seller

Ticket #130110-000485

Doughtryst.5763:

posting for my friend BabyGrape

he was borrowing my friend gold and send it back, why he got banned? thank anet for your time.

Ticket #130110-000485

sirohui.6715:

Hi Gaile Gray,
Posting on behalf of my brother. got banned because he was borrow my gold and just send it back, he isn’t a gold seller. Hoping for your reply and help
Thanks ^^

GW user BabyGrape.9715
Ticket Ticket #130110-000485

And this is what you do not do, in relation to asking for help. Petitions and mass-postings slow down the process of review, and they are unfair to other players asking for help.

Someone who wants assistance may have one friend make one post about their situation, and we assuredly will review it!

In addition, this post is one day old. Please do not post in the forums until a ticket is 3 days old, or older.

Thank you for your feedback. Ultimately, this was a design decision made early on in game development and is not a bug. As such, this thread will now be closed.

If you would like to discuss this further or suggest changes to our combat system, please post in the GW2 Discussion or Suggestion forums.

There was an earlier thread about this, the TL;DR version is:
- Respawn times are NOT 15s outisde of events, 95-120s is the typical range
- A lot of factors can make the respawn seem faster—if monsters in the same spawn group are being killed elsewhere they might respawn in your location (they don’t reappear in the same spot)
- Closed locations like caves can make you run over the same area repeatedly, causing you encounter respawns where you would normally (in an open area) have already moved on
- Orr in general is a known problem, and the base spawns are being toned down as I type this

In general, if you can provide a specific location where the respawn rate seems out of whack, I can look at it, but in almost every case I’ve looked at, the respawn times were well over a minute.

Hey everybody. We just ran an emergency maintenance on the forums. Please continue to report errors as you see them and are able.

Thanks!

Update: 10 January 2013

121209-000093 Resolved
121223-002525 Resolved
121227-001925 Resolved
121228-000737 Resolved
121228-001007 Resolved
121230-000852 Resolved
121230-001590 Resolved
121231-000276 Resolved
121231-000604 Resolved
121231-002070 Resolved
121231-002140 Resolved
130101-000724 Resolved
130101-001639 Resolved
130101-001707 Resolved
130102-002242 Resolved
130102-002673 Resolved
130103-002421 Resolved
130103-002926  Resolved
121226-003145 Resolved
121217-000298 Resolved
130106-002199 Resolved
130103-003192 Resolved
130105-001314 Resolved
130107-002285 Resolved
130105-001380 Resolved. If you have future support issues, please do not send multiple tickets, as they delay the response
130102-002790 Final response sent 9 January
130103-001073 Final response sent today
121227-002254 I followed up on this today
130102-002813 I followed up on this today
130103-001985 I followed up on this today
130101-001157 I followed up on this today
130103-002367 Please update your ticket to provide proof of ownership
130104-001819 Question answered on 8 January
130105-002629 Question answered on 8 January
121218-001256 Updated 8 January; please review ticket
121230-000407 The credit card authorization was rejected; you were not charged and may add a new code to the account.
121228-003013 Unable to verify compromise after multiple record reviews; we cannot offer an account restoration
121219-001928 Under review
121231-001608 Under review
130106-000743 Your friend must submit a ticket

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 10 January 2013

121209-000093 Resolved
121223-002525 Resolved
121227-001925 Resolved
121228-000737 Resolved
121228-001007 Resolved
121230-000852 Resolved
121230-001590 Resolved
121231-000276 Resolved
121231-000604 Resolved
121231-002070 Resolved
121231-002140 Resolved
130101-000724 Resolved
130101-001639 Resolved
130101-001707 Resolved
130102-002242 Resolved
130102-002673 Resolved
130103-002421 Resolved
130103-002926  Resolved
121226-003145 Resolved
121217-000298 Resolved
130106-002199 Resolved
130103-003192 Resolved
130105-001314 Resolved
130107-002285 Resolved
130105-001380 Resolved. If you have future support issues, please do not send multiple tickets, as they delay the response
130102-002790 Final response sent 9 January
130103-001073 Final response sent today
121227-002254 I followed up on this today
130102-002813 I followed up on this today
130103-001985 I followed up on this today
130101-001157 I followed up on this today
130103-002367 Please update your ticket to provide proof of ownership
130104-001819 Question answered on 8 January
130105-002629 Question answered on 8 January
121218-001256 Updated 8 January; please review ticket
121230-000407 The credit card authorization was rejected; you were not charged and may add a new code to the account.
121228-003013 Unable to verify compromise after multiple record reviews; we cannot offer an account restoration
121219-001928 Under review
121231-001608 Under review
130106-000743 Your friend must submit a ticket

https://forum-en.gw2archive.eu/forum/support/bugs/Moorwatch-Tower-Bug-Thread-Merged/1089435

marnick.4305:

it makes my brain cry.

I really laughed at makes my brain cry, going to use that in the future, thanks!

Exterminans.9723:

This is achieved by (there are more tricks, bugs & exploits used ):

• Use of “hacks” to automatically extract the information from the TP (guess how GW2Spidy works, it uses a basic “hack” to update itself by accessing the TP server directly)
• Use of external tools to calculate margins on forgeable items (includes salvaging, regular crafting and MF crafting)
• Use of external statistic tools to predict daily / weekly / event based price fluctuations
• Cheating around TP fees (it is possible, not all traders do that)
• Placing orders, selling and withdrawing items automatically (this is new, since December there are bots which can do the TP without human interaction, not all traders do that)

Quick Note:
GW2 Spidy is not hacking, they are not doing anything illegal, it’s a fantastic site.

Hello everyone.

Thanks for all your reports. Please, keep on clicking the black flag in those PMs that you receive, as this gets directly to us and we can act accordingly.

Hello everyone.

Thank you very much for all your contributions and input up to this point. However, the last two pages of this thread have derailed in a very negative direction and they do not represent any longer a meaningful and healthy discussion to be held in the forums. Therefore we have decided to close it. Remember that provoking and condescending attitudes along with personal attacks are not allowed here and for good reasons.

Thanks for your understanding.