Guild Wars 2

I think people are under the impression that “If you play a lot, you increase your chances of getting flagged for botting.” That is not the case because even if someone played hours and hours a day, there are a lot of other data points that are reviewed before someone gets flagged as a possible bot.

I cannot say for certain why you were blocked, and certainly not why that happened two times. I’m sorry for the confusion! We take on board the difference between a player who farms many hours a day and a player who farms for a living. I’ll check into the details, but I would continue going about my normal gaming and not spend too much time trying to find work-arounds. IOW, play the game as you desire, as long as you’re playing fairly (as I believe you are), and you should be just fine.

Is this the same issue in the same ticket? If that’s the case, you should not have to restate the issue each time. Could you give me the 12-digit incident or ticket number, please?

Hello Feoriee.

At the moment we cannot really say whether we will offer this in the future or not but rest assured that we will keep you informed about this through our official channels, should any change arrives.

We’ll be evaluating the culling system fixes we do for WvW, and applying as many of them as make sense as possible to all parts of the game absolutely.

A new blog post about the upcoming Guesting feature has just been posted. Please read all the details in the blog post and you can discuss it in this thread on the forums.

When doing math over time, don’t forget to discount future money.

Please use this thread to discuss today’s blog post about the upcoming Guesting feature. You can read that blog post here.

I worry less about current prices and more about trends. Overall it takes time, but it’s a solved problem how to fix individual markets (there are lots of solutions).
Just to kill any conspiracies, I don’t WORRY about anything.
A small portion of what I study is faucets and sinks, profit an loss for each section of industry, drops/loot, wealth and income, and RMT.

Here’s my 3 second summary of each of those:
1. Faucets and sinks: It’s a lot easier to make faucets than sinks, this causes problems.

2. Profit and Loss: There is nothing in our game that doesn’t consistently have places where good profit margins exist, including crafting.

3. Drops and Loot: People mistake the sell and buy orders of drops as static, but don’t see the velocity of those items. It often seems like there aren’t new items, when the supply might cycle 4-5 times in a day.

4. Wealth and Income: While there are some super rich, it’s significantly less people than brag about it. There are also very few super poor.

5. RMT: I’ve made my feelings about RMT pretty clear before. One day I hope I’ll be able to release numbers on how much money is wasted and how many people’s lives are damaged by RMT to give people some perspective on who they’re supporting.

We know there are false positives, and we regret each one of them. A certain number of false positives is the unfortunate-but-necessary outcome of intense security and anti-fraud measures.

I feel sure our agents were both respectful and helpful in addressing each of the issues, including cases where someone purchases through an unauthorized retailer, has the serial code disabled by the shady retailer, and purchases the game again. Although that does not apply to your situation — you purchase directly — I wanted to mention this because we do not feel that players could possibly hold us responsible for the actions of a shady seller.

In the end, we’ll work with a player to resolve issues involving his or her account. But in a non-subscription-fee game, I’m unsure what you feel would be the proper “consideration” for issues that, in many cases, are not of our making.

Please feel free to submit your suggestions to me directly, as I need to contact you about a separate issue that will come as no surprise to you, I’m sure.

Edited: To clarify that this was not a third-party purchase but to include the info for someone else in a somewhat-similar situation.

Fix is coming in the next content patch, and not implemented yet.

And I also see that you got a response from an agent. I’ll close this thread, since you’ve been helped.

Ah I got the ticket number. But just as a general note, those posting in this forum should always include their 12-digit Support Incident/Ticket number. Thanks!

Meta — please understand you’ve asked for help three times in a single hour, and we do want to help you! However, you haven’t given us any information that allows us to assist. What is your ticket number?

Making new characters for Black Lion Keys is NOT an exploit. Have fun all!

Hi. Can you tell us a bit more? For instance, how exactly is the forgot password feature not working? What was your experience? Did you get an error code or error message? If so, what did it say? Did the link not work? Did it simply not successfully reset the password after it appeared it had been done?

If you can walk us through this situation, we’ll try to duplicate it in-house and make whatever improvements we can to help players.

Thank you.

Hey folks,

What was happening here was that some of the mobs were respawning in the dark forest area, and they were dropping loot. This meant that the spawns could be farmed continually in an instance, which is something that poses some danger.
We have the tech to turn off their loot without having to patch. Our next content patch will fix the issue with them respawning, and they will have their loot turned back on then once they can no longer be exploited by farmers.

Hello Lonewolf:

You are more than welcome to check the following thread made by Mark about the infraction system, where you can get more information about it. If you want to send your appeals or feedback then yes, forums@arena.net is the right address to send your email. However, keep in mind that due to the volume of emails, you may not get a personal answer.

Thanks!

Siliconmana.3816:

Gaile Gray.6028:

You guys rock! Many of these areas are under our beady eye right now, but it’s super helpful of you to give us the details that you notice.

Now remember, you may not see a “scrub and clean” in a matter of hours. We may amass a number of bots and smoosh ‘em all in one fell swoop. But you can be sure we’re serious about this situation and your help is greatly appreciated.

And I have to remind: The very best way to report bots is to submit an individual report via the in-game system. This is because those reports give us ever so much info and they help us nail… err… attend to them very quickly. * ahem *

Thanks again and keep the location reports coming!

Stormbluff Isle:
Gaile, at least one of the bots Enju and l reported in this thread days ago is still active in Cursed/Malchors everyday as he was downed it was possible to add to friends list. Whenever l’ve been ingame since, he is logged in. We are not supposed to post names and fair enough if there’s a mistake however l did shoot fraps of the others that were blinking in and out and guess l will have to edit and upload to YT and send names and private video link to Anet as nothing seems to be done through here yet.

How are you reporting this? Via a ticket, or via an in-game report using the interface? I can check into it if I know which means you’re using to report. Thanks.

Thank you again for your continued reports! <3

Hello Fikii,

your friend can open a ticket support here and provide all the other details that he has attached to that account (like the email, character names, account number, and so on), so they can check that it belongs to him and proceed to make the retrieval of the password. If the ticket goes unanswered for three or more days, you can post the reference number in the sticky for old tickets.

Thanks.

Hello everyone.

Thank you very much for your input up to this point. We proceed to close the thread now, as this kind of threads tend to derail quite quickly into personal battles and does not really set the grounds for a game dungeon per se. As I said, thanks for your contributions and for your understanding.

Hello to both of you.

Fuzzion, please, feel totally free to engage in the discussions that already in the thread that Maltra quotes. We rather prefer to keep all your opinions about this post in one single thread and not scattered all around the forums. Thanks!

Hello everyone.

Dtraxx, thanks for the answer. Since the question has been correctly stated and this not longer remains a bug report, we proceed to close the thread.

Hello Ragni.

We appreciate that you took the time to let us know your feedback; of course we are aware of the community´s opinions regarding this issue and your thoughts will be passed on to the team today. Thanks.

Hello Yasha.

Yes, it´s true that there´s no hacking/cheating tab in the in-game reporting tools and I will forward this again to the team. For the moment you can select the botting tab without any problem, you will not be banned for reporting correctly a hacker with that option. If you are not really sure you can use another way of reporting: you can take a screenshot with the name of the suspect and then send us a little report with that screenshot (or even videos, should you have some) to the following email address: exploits@arena.net (works also for hacks and episodes of cheating).

Thanks for all your reports!

Hello everyone.

Go and have a look at the Wiki page about these strange creatures to see their location and their drops.

We close the thread now.

Hello Solous.

At the moment we are offering one free server transfer per week so your friend can try and join in your server after he logs in for the first time and if this does not work he can start levelling in another server and after week proceed to jump into JQ. We are aware that it is frustrating to be checking the capacity of the servers but satisfactory stories of successful transfers are also out there.

Check this page for an update about what to expect regarding upcoming server transfer changes. We will let all of you know before-hand throughout our official channels so everyone knows about it quite in advance.

Hello everyone.

All incidents of in-game harassment should be reported to our Customer Support team using the in-game ticketing system(just give us the name and the place, time of the event). Just keep in mind that like we don’t permanently ban anyone on the forums for first time offenses, the same goes in-game. The more you report, the better the game world will be.

Thanks!

Hello Randromfightfan.

While we really appreciate that you took the time to give us your feedback, we’ll now close this thread as it does not invite really a constructive discussion. We encourage you to write a suggestion about this issue in the Suggestions subforum if you see it fit.

Thanks for your understanding.

Hello everyone.

Thanks for the answer, BlackWolf. We proceed to close the thread since the original question has been answered.

Hello everyone.

Randull, it is effectively an Armorsmith recipe and this should have been already corrected by now.

Hello everyone.

As GoZero and Jayne have pointed out, most of the problems with people not receiving items or gold is because they have their inbox rather full. Please, Tinker, proceed to delete a bunch of those messages till you are finally with two or three and see that your stuff arrives correctly. If this is not the case in the following hours, do contact with Customer Support.

Thanks.

Hello Edward.

What you describe is weird indeed. However sometimes, when you delete a character, it can take some moments for the database to update. Please proceed to reboot your computer and restart the client after some minutes to see if this issue gets automatically resolved. If this is not the case after some hours, please, proceed to open a ticket to Customer Support.

Thanks.

Hello everyone.

Each time you are witnessing an episode of cheating, hacking or exploiting, please proceed to report it using the in-game reporting tools (selecting the botting or scamming tab option would work). You can also take a screenshot and email it to us with a complete report to the following email address: exploits@arena.net. The more you report, the better the game will be.

Thanks for all your reports and patience!

Hello RcRushZx.

If you have already sent a ticket requesting a change of email address, then you only need Customer Support to get back to you, which will happen soon enough as this is a very common request. If you have not received an answer in 3 days, please, proceed to post your reference number in the sticky for old tickets.

Thanks!

marnick.4305:

… Arena.net currently has 270 employees …

Your math is slightly off as we are over 300 employees now :p

In answer to the OP, I would suggest bag slots and/or bank slots as storage is always useful

Azzrael Deathbane.4965:

today i bought 21 Unidentified Dyes for 3 gold, however, i only received 9. Not a happy customer.

Anet I WANT MY MONEY BACK or the remaining 12 dyes.

Plenty of decent suggestions of things to check out above.

If you have exhausted all of them and still haven’t received either the items or partial sale money back, please create a support ticket detailing as much as you can.

While sometimes we can deal with individual cases via the forums, for the most part (especially with things like this) it is not something we can just fix by looking at the forum post.

I hopefully you get this sorted

Hi,

We already have a thread dedicated to the feedback about Colin Johanson’s blog post here.

Therefore, we’ll close this thread and ask you to post your opinion/questions on the one linked above.

Thanks!

I just want to quickly clarify to set expectations, nothing in the blog post, nor nothing we’ve said anywhere has said you will be able to buy precursor items directly for crowns, this is not the case. We’ve simply said we’ll try and find some other places to add a chance to get them to the game until we’ve implemented the eventual precursor scavenger hunt.

Long term we’ll be working on the scavenger hunt concept to track down and earn a precursor item as a direct form of earning the reward. We’ll discuss that in more detail in the future once a design and implementation has been finalized.

Zaxares.5419:

Hadson.5024:

Am I right thinking that we wil receive that new crowns both for daily/monthly and for some open-world activities?

Yes, Colin stated that you will get 1 Crown per Daily and 10 Crowns for a Monthly. This is planned to be introduced during the January update.

The blog also stated that Crowns will be offered for achievements down the track, possibly linked to “open world achievement tracks”, which suggests things like completing Jumping Puzzles, Dungeons and Mini-Dungeons, and maybe even Diving Goggles. However, this will be introduced after the January update.

I just want to clarify, the blog post never said anywhere that rewards for normal achievements outside of daily/monthly achievement will give tokens (crowns). We haven’t finalized what the rewards will be for the expanded achievement rewards, and it’s entirely possible they will have their own unique reward system.

https://forum-en.gw2archive.eu/forum/support/bugs/Cattlepult-Vista-Bugged-in-Fort-Aspenwood/1215393

Oh wow, that’s great information! I am passing this along to… a bunch of people!

Thank you for sharing this helpful info!

If you see this sort of thing, I suggest you immediately change your password and check the security of your email, as well.

Go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They may be able to assist you. For tips on what information to provide in a ticket, please read this post.

I do not believe that we would take action on this, because cases of “griefing” are often subjective and difficult to prove. However, you are welcome to submit a ticket to the Support Team to decide.

Do both people have room for the messages? There’s a limit on how much mail you can have, past that new messages will be queued up and up and you won’t receive anything until you delete mail to make room in your mailbox.

I don’t know of any language in which the word “N a z i” does not have an ugly connotation. You will be able to rename the character at the end of the suspension period, but the suspension must be served.

In the future, please choose wisely.

We do not review any third party programs, and thus we are unable to approve it or deny approval for it. You can find the policy here: https://forum-en.gw2archive.eu/forum/support/account/Policy-Third-Party-Programs

Update: 15 January 2013

121220-002799 Resolved
121224-001289 Resolved – thanks for updating your ticket.
121227-002254 Resolved
130104-003318 Resolved
130111-000362 Resolved
130111-001903 Resolved
130112-000282 Resolved
130109-000300 Resolved
130109-000140 Under review
130106-002397 I followed up on this today
121219-001928 I followed up on this today
130101-000432 Agent responded Jan 7
121227-003320 Agent responded today
121227-002593 Agent responded today
130105-000178 I updated today in this forum thread
130113-001821 Agent responded today; I also wrote a note in this forum thread
121203-001236 Forum moderator responded today

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 15 January 2013

121220-002799 Resolved
121224-001289 Resolved – thanks for updating your ticket.
121227-002254 Resolved
130104-003318 Resolved
130111-000362 Resolved
130111-001903 Resolved
130112-000282 Resolved
130109-000300  Resolved
130109-000140 Under review
130106-002397 I followed up on this today
121219-001928 I followed up on this today
130101-000432 Agent responded Jan 7
121227-003320 Agent responded today
121227-002593 Agent responded today
130105-000178 I updated today in this forum thread
130113-001821 Agent responded today; I also wrote a note in this forum thread
121203-001236 Forum moderator responded today