Guild Wars 2

Hello Dronos.

The team is aware of this. Please, go and check the following thread, where this is being discussed by the community. We close this one in order to avoid duplicates.

Thanks for your understanding.

Hello Tzevaot.

You should be able to create a ticket without any problems by clicking here. If you can access to that webpage, you will need to provide all the details of your GW2 account to Customer Support can help you out.

Marcus Greythorne.6843:

JonathanSharp.7094:

And as I said, once we feel we have a strong core of “normal” conquest maps, I think it’s totally fine for us to branch off and try some other things that may not make it into tournament play.

I think you have a very very stroong core of “normal” conquest maps.

I really love your sPvP, especially the fact that you have such a great training-area for new players (the Mists lobby); It’s great to create a new profession and almost immediately are able to try out gameplay with all skills and traits against NPC-bots of each profession. Thanks for that! No more starting as a clueless player in sPvP.

Thanks! I still feel like there is improvement to be made there though! I’d like to help new players and casual players even more than we do now, which is something we’re planning to improve down the road.

Mirta.5029:

JonathanSharp.7094:

Just wanted to let you guys know that we’re reading this thread.

Your logic, reasons, anecdotes and ideas are being listened to. Also keep in mind, that as I said yesterday, a skill can be a balance problem in one area of the game, but underpowered in another. That’s the nature of using one set of #‘s to balance across all areas of the game. So we’re keeping that in mind as we look at this. We may need to do different tweaks in different areas of the game.

We’re also not going to make a knee jerk reaction to this. We’re still gathering data, watching player trends, and having meetings on all possible ramifications from possible changes.

thank you for the answer, it calmed me down. If you think there’s a problem with AoE in WvW, nerf it in WvW, but not PVE, because nerfing AoE in PVE when some classes already have problems would effectively kill off engineers and staff builds of mesmer, elementalist and necromancer.

No prob. Some classes have a ton of AOE, while others don’t have as much. So we’re not just going to do a blanket nerf to all AOE – that’s not fair to all classes. We’ll go on a class by class, weapon by weapon basis.

And as I’ve said, we may need to tone something down in one area of the game, but it may be totally fine in another area.

For some weapon sets, the AOE options may be too strong compared to the single target options, which is what we aim to address.

Do you have “fast cast ground targeting” turned on under Options? If so, it’s trying to target your mouse cursor. Normally it brings up a circular target area when you fire it, but if you have fastcast targeting turned on, it assumes you want to fire wherever your cursor is.

Just wanted to let you guys know that we’re reading this thread.

Your logic, reasons, anecdotes and ideas are being listened to. Also keep in mind, that as I said yesterday, a skill can be a balance problem in one area of the game, but underpowered in another. That’s the nature of using one set of #‘s to balance across all areas of the game. So we’re keeping that in mind as we look at this. We may need to do different tweaks in different areas of the game.

We’re also not going to make a knee jerk reaction to this. We’re still gathering data, watching player trends, and having meetings on all possible ramifications from possible changes.

Thanks for all the feedback guys. We’re looking forward to the 1 team vs 1 team test coming up and seeing your feedback.

We plan to do other tests down the road, depending on how it goes. So that’ll be a great place for us to try some new ideas! And as I said, once we feel we have a strong core of “normal” conquest maps, I think it’s totally fine for us to branch off and try some other things that may not make it into tournament play.

Where did he purchase the game? If he did not submit a support ticket, please ask him to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist him.

For tips on what information to provide in a ticket, please suggest that he read this post.

Ok, thanks for letting us know. Thread locked in 3, 2, 1…

Hello Halanna,

just as everybody has said, this does not really sound like a bug as your server may have that advantage or bonus. If you do not find that there, then you can always send a ticket to Customer Support and informs them about this issue.

Thanks to all for you contributions.
We proceed to close the thread.

Hey, Nibiru.

Here you can find a transcript of the whole thing.

Hello everyone.

Thanks for all your answers and contributions. Since the question has been already answered, then we proceed to close the thread. Thanks again.

Hello Gallant.

Normally these kind of issues get again fixed after restarting the client. If this does not the case and you are still experiencing it, proceed to open a ticket to Customer Support.

Thanks.

Hello everyone.

No problem, Nifty Lost Kite, we are glad that you are not experiencing this any more. Thanks, Squall, for your answer. We close the thread now.

Hello everyone.

Since this is not really the description of a bug, we proceed to close the thread. Thanks, JayMack, for your answer.

Hello everyone.

Ashleyyybrooke, Customer Support can help you with this incidence, so please send a ticket by clicking here and wait for their answer. If the ticket goes unanswered for three or more days, please, post the reference number and a brief description in the thread for old tickets.

Thanks.

Hello everyone.

IsilZha, still you have some days till the 28th arrives and the 7-days period will pass, granting you with a few days in which you can try at different hours of the day to get to Tarnished Coast, so I do not see really a great problem here. Customer Support, on the other hand, is unable to attend such personal requests so a ticket with them will not really help you.

We close the thread now.
Thanks for your understanding.

Hello everyone.

CRASH, I am afraid to tell you that since this seems to be a human mistake, very unfortunate, there is not so much that Customer Support can do for you. You could naturally try to open a ticket and see what they tell you and what could be done but do not build your hopes up that much.

We close the thread now. Thanks for your understanding.

Hello Leablo.

Please, restart the client and see what happens. Normally these glitches tend to get resolved after that. If this is not the case after some tries, then proceed to open a ticket with Customer Support.

Bad deploy caused some issues for the french version of the site, should be fixed now but if you’re still seeing issues post the bad URLs please.

What’s your current objective? There’s an NPC who opens the door.

butch.8136:

^Conquest will be here to stay. ‘cus they want it newb friendly, spectator friendly, ’easy to understand, hard to master’,etc.

But I do think they can work on the secondary objectives or make some more ‘complex’ twists.

They could do a king of the hill at mid point, if that’s capped it opens up the two side points or something catchy like that.

They can incorporate a flag into the three-point stuff.

I don’t mind for the conquest mode, they should just shake up things a bit more.
I find Kyhlo the most ‘complex’ one to play, foefire most ‘boring/easy’ one.

I agree. We’ve done some of the core stuff we wanted to nail w/ the conquest format, so now we’ll start getting into different secondaries that provide new types of gameplay.

Also, I think it’s ok to have some “just for fun” maps and “competitive/serious/tournament” maps. So let’s say we come up with a secondary that may appeal to more casual players, but not as much to hardcore players. I think that’s ok. It will just be known (and other games do this), that some maps are more for casual audiences, and others are for the hard core players.

Donari.5237:

It looks like the nagging question still unanswered is how the tokens will be stored.

The new currency earned from daily and monthly category completion is an account wide currency that is visible in your inventory, next to your karma. No inventory space required!

Aethena.7609:

Will the ‘select 4 of 6’ mechanic work for the monthly as well as the daily achievements? I don’t run dungeons and so have never gotten the monthly achievement – I’d like to be able to ‘play my own way’ and still get the monthly

Definitely something that we’re looking at, but we haven’t finalized all the details yet.

I think he just had a deep voice… One of the random norn voices is kind of charr-like.

Your friend will need to contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

For tips on what information to provide in a ticket, please read this post.

Have you used both of the lower level manuals? You can’t skip straight to the L80 manual if you haven’t used the L60 one.

Well, first of all, we will not swap codes. Please do not ask the team to do that because it takes time away from people who have actual support issues.

Secondly, if you did not purchase from us, I cannot answer for whether you can get a refund, that depends on the seller of the game.

Thirdly, if you did purchase directly from us, we may be willing to refund the payment, it depends on the situation. However, we will not process a refund unless we permanently close the account. (It’s only fair to do that, for a lot of reasons.) So whatever you’ve achieved since you began will be lost to you if you request and receive a refund.

I like the ideas that other players have shared: Retain a second account, share with a friend, etc.

Well, you certainly opened my eyes! I had no idea we left you in the dark about which reason to choose when you’re writing to ask about Gem Store purchases. Thank you for pointing that out.

I would say for now, that “Refunds” might be the right answer, but it’s not really a good one. So I wrote our Support Leads and asked them to consider adding something like, oh, “Payments” or even “Billing” or “Gem Store” to the list, to help players get in touch with us and to sort the incoming ticket properly so it gets sent to the agent best able to answer it.

Thanks for your feedback. (And I’m sure you’ll be helped quickly, but do update in the Tickets for Review thread if you still need help after three days.)

Please review the User Agreement, where you will see that in certain specific issues, account sharing is not disallowed.

I posted this elsewhere, but just quickly wanted to update where we stand on this issue:

We’re continuing to look into this and have a team of folks sifting through insane amounts of data based on all of your reports. This is an incredibly time intensive and unfortunately mostly manual process while we work on building tools to streamline this in more automated ways so it’s going to take a while.

We’ll update once we have more tangible information to share.

As the forums are only available in English, German, French and Spanish, we have no plans at this time to allow for Asian characters. Sorry.

I’m not seeing any problems on our test server, but I’ve asked for further investigation on the Live servers.

Since this thread has derailed into discussion about AOE, it will be closed. Please use the existing thread on AOE here for that discussion. A new thread for livestream feedback will be opened momentarily.

Feel free to discuss today’s developer livestream in this thread.

Dulfy.net has transcripts of both parts posted here:

http://dulfy.net/2013/01/17/gw2-dev-livestream-jan-17-transcript/

Follow-up note: it looks like there were technical problems that prevented the stream from recording to our Twitch.TV channel for part 2. We apologize for this.

(Thanks to Dulfy for the transcript, so that information was captured!)

We have an ART — account restoration tool — now. But it is not used for issues like accidental deletions, mistaken purchases, etc., but it is designed and used only for a full-account restoration in the case of an account compromise.

We may have a “undo” button or something of that sort in the future. Believe me, I’d done what you did, and I’m sorry to hear about it. I hope we’ll have a feature that is a sort of eraser for mistakes, even if it’s limited to immediate use. (IOW, you could undo while in the interface, but can’t go back weeks later and undo a purchase. )

First, this isn’t an account issue, but in order to help you I’ll suggest this:

If you don’t have a ticket number, then I am concerned that the team didn’t receive your concern. Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. Choose whatever option allows you to comment on Forums when submitting the ticket.

What is the ticket number?

Just to clarify, you’ll no longer be able to use waypoints when a party member is in combat inside a dungeon. This is prevent people from using waypoints to rush and kill bosses or clear areas, which is not intended game play.

All other forms of res remain unchanged.

We do NOT close accounts due to “inactivity.” Please look again and provide an accurate message.

I worry that your accounts have been compromised, that is, hacked. If you get a message the refers only to an “account issue” that may be the case. Each of you should individually contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

You can use the Support Interface at https://en.support.guildwars2.com/. Log into your account via the “My Stuff” page.

Hey guys, the stream is coming back in 10 minutes. The guys will be answering some player questions from the Livestream Questions sticky post as a follow-up.

What race is your player? The NPC has a norn voice, but it will randomly use either the NPC or your character when it plays the greet line, so it’s possible that your character might say a line when you talk to him.

Thanks for all the questions, everybody. We’re going to shut down this thread now so the guys have time to read over the questions before going back on air.

The stream will resume at 2pm PST (GMT -8).
http://www.twitch.tv/guildwars2

Hello Nefar.

Please, check the following thread. Thanks!

Hello there!

From now on you can use this thread. Thanks for your questions!!

Hey everybody,

We hope you enjoyed the livestream with Johnathan Sharp, Matt Witter and Mike Zadorojny. The guys are currently enjoying lunch, but after they’re done they will be back to answer your follow-up questions.

So, ask your questions in this thread and tune back into the Twitch TV channel at 2:00pm PST (GMT -8) where they will be answering questions from this very thread.
https://www.twitch.tv/guildwars2

Here are a few tips on how to ask questions so we can better answer them:

• Make your questions clear, understandable and provide appropriate context
• Please ask questions relevant to the topics discussed in the livestream.
• Don’t make your questions over-specific. Allow the guys room to answer a question with more than “yes”, “no” or “we can’t talk about that yet”.
• We cannot answer a question or part of a question involving specific release windows. This is because our process is iterative and planned dates can and do change. We will not promise a date we are not committed to.

On to the questions. Please keep this thread on topic and restricted to questions for the livestream only. Thanks!

WarDiver.8320:

Hi, my reference number is #130112-000264.

The agent sent a request for more information 5-6 days ago. Please update to answer the questions so that we can verify ownership of the account. Thanks.

Knowingly making any false reports, whatever the reason, is not allowed. Please refrain from such actions in the future.

I understand your situation, and appreciate why you’re making the suggestion to remove the requirement for a serial code. However, please keep in mind that when a password is forgotten, the serial code may be the one piece of information that is not publicly available. Your email address is probably “out there,” and certain your address is, as well. The serial code is unique, and that’s why it’s a really good way to establish that you are who you say you are, and should be assisted with access to the account.

We may make changes; I’ll ask around. But right now, it makes sense to work with Support — and thank you for your kind words about the team! — when you need assistance.

It sounds as if you have discussed this with Support. What is the 12-digit incident/ticket number?