Guild Wars 2

Hello everyone.

Thanks for your thoughts. However, we are trying to encourage a more constructive way of posting among our players and this thread does not really follow that philosophy. Therefore, we proceed to close it.

Thanks for your understanding.

Hello everyone.

Thanks for letting us know, Xehanort. Since this does not look like a bug any longer, we proceed to close the thread.

Hello everyone.

Haxyou, you certainly need to contact again Customer Support with the old reference number, so they can revise your situation and sort things out for you. You can also provide them with that screenshot, as well as with all details that are important for this issue. If the ticket goes unanswered for three or more days, then proceed to copy your reference number and a brief description inside the sticky for old tickets.

Thanks.

Hello everyone.

Reidlos, you are totally welcome to report them through the in-game reporting tools or also with screenshots (via a ticket with Customer Support), as this kind of attitude is not really good for the rest of players. Thank you very much.

Hello everyone.

Shifty, from the forums there is not much we can do to help you. As Simplesimon states, you need to send a ticket to Customer Support so they can help you out with this incidence. In the meantime, we also recommend you to use the mobile and the email authenticators as an extra security layer for your account as well as changing your password to a unique one, never used before.

Thanks.

Hello everyone.

As already pointed out, all incidents of in-game harassment should be reported to our Customer Support team using the ticketing system. Just keep in mind that like we don’t permanently ban anyone on the forums for first time offenses, the same goes in-game. The more you report, the better the game world will be.

Thanks!

Hello everyone.

Suizen, as Michael and Loli have correctly stated, the ticket is quite recent and you need to give time to Customer Support till they deal with it and get back to you. There is not much left we can do from here in your case and we would ask you to be alittle bit more patient. Rest assured that Support will contact you and your brother will return to Tyria soon enough.

Thanks for your patience.

Hello everyone.

Weindrasi, your friend needs to sort this with Customer Support, which are the ones who can help him effectively in this kind of situations. Rest assured that he will have his account back once they revise his situation. This said, if the new ticket goes unanswered for three or more days, proceed to write the reference number and a brief description in the sticky for old threads.

Thanks.

Hello everyone.

Thanks for all your answers. Since the problem has been solved and this not longer remains a bug report, we proceed to close the thread.

Hello everyone.

Thanks for all your very quick answers. Since the question has been answered, we proceed to close the thread.

Hello everyone,

please check this post and refrain from the hacking accusations.

This thread is closed until those accusations have been removed.

Greetings

Edit: It’s open again.

Hello everyone.

There is already a bigger thread discussing this video, here, so I would ask you to keep on your discussions there. We close this one to avoid duplicates.

Thanks.

Press Esc and click on Support, or click on the symbol at the top left corner.
In the next window, click on the button that looks like a ladybug.
You have to describe your problem as detailled as possible though, screenshots would be helpful.

Hello everyone.

Of course this kind of attitudes do not really benefit the community so we would suggest you to report them through the in-game reporting tools and also by sending a screenshot with more details to Customer Support via a ticket.

Just like we don’t permanently ban anyone on the forums for first time offences, the same goes in-game. The more you report, the better the game world will be. Thanks!

Hello everyone.

Thanks for all your answers. Since the question has been correctly answered, we proceed to close the thread.

Hello Naus.

I am afraid to tell you that this was a human mistake, very unfortunate, but not caused by any error or bug inside the game. You could try to write a ticket to Customer Support but do not build you hopes up regarding this.

Hello everyone.

This thread does not really offer any meaningful discussion and derailed from the very beginning. Taking that into consideration we proceed to close the thread now.

Thanks for your understanding.

Hello Inferno.2315,

as long as you didn’t do anything to give you an unfair advantage towards other players and as long as you can explain what happened and where it happened, you should be fine.

Greetings

Hello everyone.

We proceed to close the thread and invite you to follow Herio´s post here so you can keep on adding new ideas and discuss the already existing ones regarding this feature. Thanks!!

Hello everyone.

Thanks for all your answers. We proceed to close now the thread then.

Hello everyone.

Alverad, please, go and check Michael´s link. Just report those users once by clicking the black flag inside the PM; if you received the PM after the 15th, please, keep it just in case.

Thanks.

Hello everyone.

Thanks you very much for your comprehensive and quick answers. Since the question is solved, we proceed to close the thread.

Hello everyone.

MuppetArms, welcome to Tyria and the official forums. Since the question is answered, we proceed to close the thread.

To the rest of you, thanks for your answers.

Hello to both of you.

Fror, thanks for your feedback, which will be forwarded on to the team. However, as this is not really a bug report, I am afraid I have to close it.
Thanks for your understanding.

Hello Ra Sun God.

We are sorry to hear about this episode. By your description, it seems that your account was hacked. In this case, you need to write a ticket to Customer Support, if you want to have a rollback of your account to a prior point. Check this page for more information about it; we are offering one ollback per account. I would also recommend to add from now on the authenticator system for an extra layer of security and also to use a very unique password, never used before, so this episode does not repeat again.

Hello everyone.

Faramir, you need to write a ticket to Customer Support, if you want to have a rollback. Check this page for more information about it; we are offering one per account. Also, as Squall Leonhart says, would be even better to add the authenticator system for an extra layer of security.

Hello everyone.

Thank you very much for taking the time to let us know about your opinions and feedback. While we appreciate all pieces of negative and positive criticism that you send daily us (yes, we are reading), we do not allow posts that are non-constructive or just directly aimed to treat the dev team in a disrespectful way.

Therefore we proceed to close this thread, as a great number of posts do not follow this philosophy.
Thanks for your understanding.

Hello Honeybadger.

Glad to hear it then. As the problem is solved, we proceed to close the thread.

Hello everyone.

Arsenic, thanks for your answer. Since the issue has been solved and this is no bug report any more, we proceed to close the thread.

As we’ve stated in other threads, and on our community blog, this issue is going to be fixed in the next content patch.

@People asking about 1on1’s: For now it’ll function like the current tourney system, but instead of 3 rounds, it will be 1. So both teams join, go in, play a game, come back out.

We also toyed w/ the idea of the “winner stays, loser pays” mentality, so it’s something that has been tossed around. As this will be a “beta” test of the system we’re going to be open to iteration and listening to player feedback on it very closely.

Hi everyone,

In case you were not aware, we have a SoundCloud page on which we’ve been posting music and sound clips. This includes the ever popular vocal stylings of Maklain the Minstrel.

You can find our SoundCloud page here: https://soundcloud.com/arenanet

Update: 18 January 2013

130109-002425 Resolved
130109-000300  Resolved
130109-000140 Resolved
130106-002397 Final response sent yesterday
130104-003085 Final response sent yesterday
130103-001729 Agent responded yesterday
130106-002397 Final answer sent today
130103-000288 Final answer sent today
121219-001928 Final answer sent yesterday; the account cannot be released or reenabled.
121117-000122 Final answer sent today
121227-003320 Final answer sent 1/15
130103-000131 I followed up on this again today
130103-003231 I followed up on this again today
130104-000818 I followed up on this again today
121227-002593 I followed up on this again today

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 18 January 2013

130109-002425 Resolved
130109-000300  Resolved
130109-000140 Resolved
130106-002397 Final response sent yesterday
130104-003085 Final response sent yesterday
130103-001729 Agent responded yesterday
130106-002397 Final answer sent today
130103-000288 Final answer sent today
121219-001928 Final answer sent yesterday; the account cannot be released or reenabled.
121117-000122 Final answer sent today
121227-003320 Final answer sent 1/15
130103-000131 I followed up on this again today
130103-003231 I followed up on this again today
130104-000818 I followed up on this again today
121227-002593 I followed up on this again today

There are a few different knobs we can turn in regards to AoE some of the bigger ones being:
Radius of the AoE
Frequency of the AoE Damage
Damage of the AoE
Max Targets of the AoE

Currently, some players causing the AoE are able to do more damage to one person while also controlling a portion of the field, compared to a player with single target damage.
In our balance discussions we always look at what these changes could do to PvE as well as PvP. Any changes we make will undergo a lot of testing, both internal and by our trusted alpha team. It is important to understand that we are not doing a blanket nerf to all AE’s or a dramatic adjustment of the damage AoE’s can do. There may be some cases where players can build for AoE damage, but are just not viable or other cases where AoE is clearly the dominate way to build, and as such the other builds get left on the side lines. Its these classes/builds that we are concerned about.

Make sure there’s room in your inbox. The mailbox has a cap on how many messages it can store at once, past that it will queue up new messages. Try deleting messages from your mailbox to see if new items arrive.

We can help you, but not through a forum post. Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. For tips on what information to provide in a ticket, please read this post.

Vol.5241:

Removing your stored credit card information and adding it is a temporary solution to get past this.

That does work for some players. Thanks for sharing.

I understand your comments, and I do see your point of view. I was rather surprised to learn we have “trottles” on purchases. The reasoning behind those controls could be related to many things, and I don’t want to misspeak in saying “They’re in place for ABC reason.” But I will share your thoughts and see what if there are changes planned, or individual flags possible, so you don’t run into this situation.

In the meantime, thanks for your support of the game and for your reasoned feedback.

Just a note, if the suggestions do not work, we’re aware of a few (fewer than 100) transactions that are “stuck” right now. That may include yours, DANiEL and Pantad Burk. The team is investigating this.

If you were able to complete your purchase, could you please update this thread? Thanks.

The x/10 display is not always accurate, ask them to delete some of their mail so that any queued up mail can be received.

When a creature dies, it starts a respawn timer for that creature. (If it’s respawn enabled.)

As I mentioned above, if you allow yourself to die and restart at the checkpoint, it will move you past the bridge puzzle. You only repeat that section if you revive yourself.

DANiEL.9548:

Well I’ve tried checking it and have tried not to check it, but nothing works. It seems to be an error, as you may be able to solve?
Have tried everything but get only an error of messages when I press confirm.

I wish I could help you, but I just don’t h ave the tools that the Payments Team has at their disposal to figure this out. So go ahead and contact Support directly. Fild a ticket through the “Ask a Question” tab on that linked page and they’ll work with you to make this happen. Very sorry for the inconvenience!

Pantad Burk.3598:

i got the same problem as him, but im useing paypal. i have tried with 2 diffrent paypal accounts with diffrent payment cards. non of them work.

That’s very odd, and I don’t think the stop is coming from us, but it’s hard for me to appraise that. I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. Support should be able to assist you in making the purchase.

Hello everyone.

Since the answer has been given, we proceed to close the thread.

I haven’t seen issues arise with leaving the change screen and trying again. I do believe this situation was related to capacity rather than to some sort of bug, but if you continue to have difficult, as Eva suggested, go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

seanairt.3795:

1) Fireheart Rise – west of Noxious Castrum: Fire elementals spawn within 5-10 seconds of killing them.

2) Kessex Hills – directly south of Bronson heart quest: Centaurs stationed at the gate spawn within approximately 10 seconds.

3) Malchor’s Leap – NW of King’s Passage/SW of Plaza of Lights: Orr spawn within roughly 5-15 seconds.

Just looked at these…

1) Nope, 95-120s for all the spawns around here.

2) Same, 95-120s. The guards are scattered around the camp, so maybe someone else killed them in a different location a minute earlier so when they picked a spot to respawn, they happened to choose the spot you were fighting at?

3) As mentioned in the other thread, Orr is undergoing some cleanup with now, so it’s likely they there are too many spawns appearing. (It’s not that they respawn, but multiple critters can spawn on the same location, so as soon as you kill one, there’s another critter right there..)

If I could get screenshots of the map overhead that would also help, it’s very slow for me to try and find some of these locations since I don’t know the maps by heart so I have to check each POI/heart to find the right one.

I’m sorry that’s happening to you but the initial account lock-down was intended to protect the account, and the secondary flag for “gold selling” came about because the hacker used it in bad ways.

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

DANiEL — did you remember to choose the little image of a MasterCard when trying to purchase? I’ve been told that you need to do that and some players have said they didn’t make the “this is the card I’m using” choice and were not able to complete the purchase.

Could you let me know?