Guild Wars 2

Update: 21 January 2013

130118-000360 Resolved
130118-000215 Resolved
121109-000541 I followed up on this today
130105-002862  Under review; thank you for the detailed report
130106-002397 We have no control over this, as it was a charge-back. I’m sorry but we cannot release the account.
121222-000291 Final answer sent 1/20, and it was explained that we cannot release this account, since it was involved in a charge-back. You are welcome to start a new account, but this one is permanently terminated.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 21 January 2013

130118-000360 Resolved
130118-000215 Resolved
121109-000541 I followed up on this today
130105-002862  Under review; thank you for the detailed report
130106-002397 We have no control over this, as it was a charge-back. I’m sorry but we cannot release the account.
121222-000291 Final answer sent 1/20, and it was explained that we cannot release this account, since it was involved in a charge-back. You are welcome to start a new account, but this one is permanently terminated.

It does sound like a bug. Could you post some more info? What is your level, whats the level requirement on the runes, armor, etc.

1) Your traits, skill selection, and gear will be much better if you’re over-levelled (at L32 youhave access to elite skills, but a player that’s <L30 wont’)
2) Can you provide an exact position for where you had L25 creatures attacking you in a L22 sector? Were they part of an event? When a lot of players are around, it will increase the level of creatures in the event.

There is a bug where the experience bar does not always roll over to the next level. This is a display-only issue and you are still gaining those levels.

The Twitch stream was actually advertised in advance in the News and Announcements section of the forums as well as on our social networks. Right here.

And as mentioned in the discussion thread about the Livestream unfortunately there were some technical problems that prevented the stream from saving to the Twitch channel archive. We apologize for that once again.

Hope that helps.

As Colin mentioned in this thread, there will be more specifics in the coming days, and if appropriate, blog posts about upcoming content.

The update notes for the January 28 game update will be published on January 28.

If we use the serial code for verification of ownership — and often that is the compelling piece of evidence of ownership — then naturally we are not comfortable providing that information in a ticket.

You do not need your serial code to get help. That’s proved by the fact that your ticket was answered and you would have been given assistance without the code. I cannot see any reason that providing the code is a greater need than our keeping it secure.

And your second ticket has been responded to, with details about this policy.

What I’m concerned about is that Rhongo appears to have been hacked twice? That’s a scary thing, and points to the need for using an authentication system, either Two-Factor or email.

According to my review, he was helped back into his account about 1 minute ago.

Please go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

SazerX.6830:

i got suspend for usin unacceptable name, and im still new to the game, so i didnt know u cant use those kind of name in GW, i was wonderin if u can do somethin about it, i pay for the game to play it, not to get suspend just for a name, im a busy person, i dont have all the time in the world just guy like u. So plz fix it

You will be able to change your name when you are back in the game. But it’s true that we don’t allow the use of the “F” word in a name. (I can’t think of any other game that allows that, either.)

The policy is clear and the Guild Wars 2 User Agreement, the
Rules of Conduct, and the Naming Policy, are explained in clear language in the Conduct Breaches and Outcomes document. Familiarize yourself with them and you’ll never have another problem.

Thanks for the reports! We have a potential fix going in with the next full update, so please let us know if it’s still reoccurring afterwards.

This is very odd! I believe this is not an account issue, but a Bug. I was going to ask you to post in the bug forum with as detailed a report as possible, but it occurs to me that we need to know the names of the accounts involved, and I’d rather not ask you to provide other account display names. (It’s not a security issue, but it seems nicer to keep this private.)

So please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. Give as many details a possible — who sent, to whom, when — and any error messages you got. You could do a walk-through, so that the QA team can try to duplicate this.

Thanks for your help with this report!

I would imagine there is more than a simple trade that is causing this to happen but I don’t have a view of what that could be. I am sorry for your inconvenience! Please ask your girlfriend to submit a ticket or better still, update her existing ticket, to get this sorted out.

Yes, as others pointed out, the name was offensive. Since players cannot change their display name—for what I think are pretty obvious reasons—the CS Team anagrams the name from the letters used.

We do not send an email, just as we don’t waste a lot of time doing warnings. The User Agreement and the Rules of Conduct (both here) explain the expectations, and the initial time-out is considered a clear warning.

The highlight notes for the release will be out within a few days.

The detailed line by line notes on the day of the release on the 28th.

Keep an eye on the website, maybe even as early as….tomorrow morning =)

Nothing about ecto drop rates has changed what so ever, we’d make sure to call this out if it was changed.

I just want to add here that the FPS problem in Bandithaunt is because the barrels repeatedly spawn on top of each other; it is not a hardware problem.

If you see this bug in a specific area(s), please keep an eye out for any creatures or props that could be causing similar behavior. If you encounter the issue on a regular basis and it is not limited to a particular area, it may be hardware based.

As an update on this issue, we’re putting in another fix for this with our next full update that should fix it. Thank you for your patience!

Rmpz.7031:

Just me that keeps getting :

“Not Available

This feature is currently unavailable."

When ever I hit “Forgot your password?” in the client?

Seveleniumus.5973:

I also can’t change my password, when I write new password it just logs me out and password remains the same.

Ambival.8304:

Same here. Got an e-mail saying someone was trying to hack my account and went online to change my password. No dice. Whenever I try to change it with valid values, I get no response and the password remains unchanged.

Inculpatus cedo.9234:

for me, this is not a ‘log-in’ issue, it is a ‘change your password’ issue
when trying to change the password, I enter a new password – confirm it…and nothing happens

there is no message saying there is an error, and the password does not change at all; so, in essence, I am unable to change my password

I have no security issues at this time, I was just wanting to change it periodically, as a safety measure, but it doesn’t respond…and, as I said before, I don’t want to mess around with it too much, for fear of being locked out of my account

I hope this helps =)

Thanks for this issue. Have you contacted Support? We’re gathering some info on these situations, so there’s a double incentive: We can help you, and we can get some data on this, in case there’s a rare issue that is raising its head from time to time.

So if you could, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. For tips on what information to provide in a ticket, please read this post.

You’re welcome to get support without providing the age of your account. That is helpful info, but it’s not required. For tips on what information to provide in a ticket, please read this post.

What is your ticket number?

Thank you so much for posting this! I will be sure to share this with the team. I’m proud that they were able to help you so quickly, and happy that it sorted out well for you!

I suggest that you start fresh and use another email address to contact support. Please mention that you had this problem, so that the team can verify who you are and which accounts you own and, hopefully, get your support accounts down to just the one that you need.

Just a note. This isn’t an account issue but a technical support issue, so topics of this sort will get their best response in that forum.

I hesitate to move this to TS because I want the OP to see the information shared by Badacuda, but I may move it in a bit just to keep it in the right area.

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

I don’t mean to dismiss your concerns, but couldn’t the same be said about a lot of things? “My friends and I wanted to go to the 6:30 showing of a popular film but it was sold out.” “We tried to book dinner reservations on Saturday, but they can’t fit us in until next week.” “The first available appointment for your doctor is next Thursday.” “The flight was booked solid.” Maybe the most apt analogy is, “I went Christmas shopping and it took me 30 minutes to find a parking space.”

I have seen the same server/world situation since Asheron’s Call (which was a long, long time ago). Servers have capacities and there’s no way (that I can think of) to get around that — it’s a hardware situation that must be accommodated, much as a telephone system has a specific limitation on the number of calls that it can handle.

Please note that GW2 world capacities are adjusted from time to time; in fact that happened quite recently. More importantly, world population changes take place daily when individual players move to a different world, when guilds switch worlds, etc.. And I don’t know of anyone who has this problem for more than a few days.

I do sympathize with those who have to wait a day or two to get the whole gang together and I hope that each of you will soon be good to go.

Ah, sorry, I checked the story boss. I checked Howler as well, same story. He’s a veteran, with reduced damage.

Thank you for the reports!

Unfortunately, as noted in the Game Bug forum guidelines, lists of bugs aren’t very helpful to us because we’re frequently sending thread links to specific people from different disciplines who may not be able to address the other bugs you’re reporting.

While we’ve noted the issues that we were previously unaware of from your report, please make a separate thread for your future bug reports. This thread will now be closed.

We’re attempting another fix for this issue with our next full update. Thank you for the reports!

Yes, that’s exactly what I’m talking about—when the respawn timer hits 0, the next creature will look for an open spawn point, which might be the one that you just emptied out. This can make it seem like creatures are respawning more rapidly, but they’re really not.

As for the harpy event, 1) as mentioned earlier, events are outside the scope of this discussion since they usually have a faster spawn time for enemies; 2) it sounds like it’s working as intended, since you can shut down the young harpy spawn by killing the adults.

https://forum-en.gw2archive.eu/forum/support/bugs/Moorwatch-Tower-Vista-Bug-Merged/1257377

It’s a choice you make during Forging the Pact, I believe. Trahearne asks you what your greatest fear is—the 3 choices each has its own storyline.

No, your choice DURING that story step determines the story chain you will follor next.

The end-of-month content update has a fix for the event that should keep it from stalling.

And as text:

Na
Name Rank Delta Rating Delta Deviation Volatility
Sea of Sorrows 1 0 2170.607 2.453 192.514 0.968
Jade Quarry 2 0 2141.913 -15.84 192.635 0.968
Blackgate 3 0 2076.316 14.031 194.977 0.968
Sanctum of Rall 4 1 1981.734 80.835 194.308 0.971
Stormbluff Isle 5 -1 1936.251 -110.372 197.8 0.975
Tarnished Coast 6 0 1903.448 26.284 195.56 0.968
Crystal Desert 7 0 1824.204 46.569 191.028 0.968
Fort Aspenwood 8 1 1743.324 11.411 191.051 0.967
Dragonbrand 9 1 1738.72 51.235 192.937 0.97
Isle of Janthir 10 -2 1697.177 -58.001 191.013 0.969
Maguuma 11 2 1671.007 90.458 203.702 0.974
Yak’s Bend 12 0 1598.58 -9.327 191.673 0.968
Ehmry Bay 13 -2 1570.719 -41.187 191.637 0.968
Kaineng 14 3 1448.679 179.929 196.729 0.999
Devona’s Rest 15 0 1341.406 -15.201 199.345 0.972
Borlis Pass 16 -2 1338.76 -69.534 196.88 0.972
Anvil Rock 17 -1 1210.981 -84.073 192.92 0.972
Northern Shiverpeaks 18 0 1158.548 -86.372 193.119 0.973
Darkhaven 19 0 1117.969 -114.786 207.65 0.981
Gate of Madness 20 0 1053.134 10.566 201.649 0.977
Henge of Denravi 21 0 1035.972 102.782 205.689 0.978
Sorrow’s Furnace 22 0 793.338 -30.339 208.643 0.982
Ferguson’s Crossing 23 0 744.723 36.845 201.431 0.973
Eredon Terrace 24 0 649.686 -10.392 203.905 0.975

Eu
Name Rank Delta Rating Delta Deviation Volatility
Seafarer’s Rest 1 1 2067.89 31.387 192.559 0.968
Vizunah Square 2 -1 2009.483 -68.468 194.096 0.972
Desolation 3 0 1980.737 36.709 194.699 0.97
Elona Reach 4 0 1928.548 21.383 193.939 0.97
Kodash 5 1 1812.028 21.27 193.124 0.968
Arborstone 6 -1 1795.621 -42.035 192.069 0.969
Baruch Bay 7 1 1780.714 72.74 191.504 0.97
Riverside 8 1 1747.443 97.297 192.723 0.972
Piken Square 9 1 1690.435 85.596 190.644 0.971
Jade Sea 10 3 1618.89 51.319 190.793 0.968
Blacktide 11 -4 1569.084 -171.902 193.174 0.987
Augury Rock 12 -1 1558.324 -19.116 190.323 0.967
Gandara 13 -1 1502.569 -66.262 190.429 0.969
Aurora Glade 14 0 1500.71 -20.323 190.436 0.967
Dzagonur 15 3 1494.124 70.959 192.662 0.972
Abaddon’s Mouth 16 -1 1488.507 -30.805 190.441 0.967
Drakkar Lake 17 0 1463.622 -16.356 191.191 0.967
Miller’s Sound 18 -2 1462.112 -53.919 192.092 0.969
Far Shiverpeaks 19 2 1397.905 51.141 191.621 0.969
Fort Ranik 20 -1 1385.141 -33.076 191.988 0.968
Underworld 21 -1 1335.239 -18.152 191.556 0.967
Gunnar’s Hold 22 0 1261.515 44.137 195.714 0.97
Ring of Fire 23 0 1197.402 -6.134 196.451 0.97
Whiteside Ridge 24 0 1083.457 -39.862 199.974 0.973
Ruins of Surmia 25 0 990.063 34.593 223.923 0.98
Vabbi 26 1 769.559 140.941 223.286 0.985
Fissure of Woe 27 -1 604.836 -154.231 212.175 0.984

Here are the updated world ratings as of the match ending on January 18th

I’ve checked out Two-Blade Pete, and he’s a standard “veteran” level creature (with reduced damage.) So he should be soloable, though you might need to adjust your build/tactics to take him out. Basically, he’s roughly the same difficulty as a same-level skill challenge. I’ve personally beat him with an equal-level thief, making sure I didn’t use any traits/skills I wouldn’t have access to at that level.

Players will be able to reconnect to fractals and rejoin their group after being disconnected once the new content patch comes out. That should resolve the problem players are having with this issue.

I had initially thought this might be a technical support problem, but it now appears to be a Bug, so I am moving it to the Bugs Forum.

I had initially thought this might be a technical support problem, but it now appears to be a Bug, so I am moving it to the Bugs Forum.

Hello Ingvar.

At the moment we are not planning to provide the service you are requesting. However, should a change comes in the future regarding this, you will be all informed through out official channels.

Thanks for your understanding.

Hello Smitten.

You need to send all of that to Customer Support via a ticket.

Hello Mallyx.2396,

please use this thread for your request. This thread is closed.

Greetings

Hello everyone.

Since the question has been resolved, we proceed to close the thread now. Thanks, Loli Ruri, for your answer.

Hello everyone.

As already pointed out by some users here, there are already threads in the Suggestion subforum that suggest the possibility of implementing mounts in Tyria. Therefore and in order to avoid duplicates of the same topic over and over again, I would ask you to keep your discussions in the already existing threads there. For example, in this one.

Thank you very much for your understanding.

Hello everyone.

As it has already been said, this is a temporary situation and it is not by any means something permanent. The thread you were searching for is this one: there you can read the official words of CM Regina Buenaobra about this.

I close now the thread and thank you for your patience.

Hello everyone,

the accusations and insults got out of hand in this thread right from the start.
Please refrain from such behaviour and take a look at this reminder again.

If you see the same posts being made multiple times all over the forums, please refrain from making accusations on the forums and instead report such posts. Thank you.

This thread is now closed.

Greetings

Hello to both of you.

Oden, please, go and file a new ticket with our Customer Support team. They are the ones who can help you sorting out this linking issue.

We close the thread now. Thanks for your understanding.