Dev Tracker

Cant log into game or reset password

in Account & Technical Support

Posted by: CC Ivonne.6782

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CC Ivonne.6782

Community Coordinator

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Hello,
as Meijo has already mentioned, you need to get in touch with Support
Have a nice day!

About account security maximization

in Account & Technical Support

Posted by: CC Ivonne.6782

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CC Ivonne.6782

Community Coordinator

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Hello,
as Michael has already pointed out, there´s a number of threads abotu the topic. You´re most welcome to take a look at the and join the conversation there or post your concerns.
Thanks!

Whats the time for Flame n Frost?

in Guild Wars 2 Discussion

Posted by: CC Ivonne.6782

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CC Ivonne.6782

Community Coordinator

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Hello,
there´s an existing thread on this topic and you are most welcome to post there. Many thanks!

Server Transfer

in Account & Technical Support

Posted by: CC Ivonne.6782

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CC Ivonne.6782

Community Coordinator

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Hello Ansel,
as Michael has already and prompty answered your question, this thread will now be locked. Thanks and have a nice day!

Guild Symbol on Armor bugged

in Bugs: Game, Forum, Website

Posted by: CC Ivonne.6782

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CC Ivonne.6782

Community Coordinator

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Hello,
please use the existing topics to post your issue. There´s this
sticky already on the same topic.
Thanks and have a nice day!

Mobs Spawn Rate

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Covered by many other posts, such as:

https://forum-en.gw2archive.eu/forum/game/gw2/Enemies-respawn-too-fast-in-my-personal-opinion/1052681

Closing this post so the discussion doesn’t get more fragmented.

Changing home worlds

in Guild Wars 2 Discussion

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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The guild stays on the server where it was created.

Change Name Broken. Account Broken?

in Account & Technical Support

Posted by: CC Ivonne.6782

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CC Ivonne.6782

Community Coordinator

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Hello MuffinPuffin,
as Meijo has already mentioned, you need to get in touch with Support
Have a nice day!

Ossuary of the Unquiet Dead Bugged

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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No change is being made to your damage. The abomination is on a long patrol route, so it’s easy to avoid if you pay attention.

Reporting in game abuse?

in Account & Technical Support

Posted by: CC Ivonne.6782

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CC Ivonne.6782

Community Coordinator

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Hello everybody,
yes, as some of you have correctly stated, these type of situations need to be reported via customer service.
Have a nice day!

Difficulty level for non-tanking classes

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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What weapons are you using? Sword+ pistol will allow you to keep Howler stunned and blinded, so it’s effective setup against single targets.

Ossuary of the Unquiet Dead Bugged

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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There’s no change being made to your damage, and the champion abomination is easily avoidable as it’s on a long patrol path. Please don’t cross post the same thing in multiple forums.

Unable to learn Recipe: Ashes of the Effigy

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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You have to be 80 to craft it, so even if you’ve learned the recipe, it won’t appear as a craftable item.

Why is "Beaver" in apropriate?

in Guild Wars 2 Discussion

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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It’s vulger slang for an anatomical term. Closing the thread since it’s not appropriate for discussion.

The Stone Sheath Still Bugged

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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There is no item, interacting with the scabbard sets a virtual flag that allows completion of the quest. We had too many issues with the scabbard being dropped, lost, or deleted, so removed the actual item.

Spoiler alert: About the last quest..

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Rather than filling the forum with multiple posts on the same issue, I’m trying to keep them consolidated. Frankly, the decision to make the final step a 5-man dungeon was made before I joined the story team, so I cn’t provide any insight to the reasoning.

Spoiler alert: About the last quest..

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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how to change my Authentication email?

in Account & Technical Support

Posted by: CC Ivonne.6782

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CC Ivonne.6782

Community Coordinator

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Hello ColaSmash,
as it has already been pointed out by Michael, you need to open a support ticket.
Thank you.

Account Terminated

in Account & Technical Support

Posted by: CC Ivonne.6782

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CC Ivonne.6782

Community Coordinator

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Hello blackvoid,
apologies for the inconvenience. As Michael stated it correctly, what you can do, is to make a support ticket.
Have a nice day!

GW2 "connection error(s) detected. Retrying"

in Account & Technical Support

Posted by: EvanTeicheira

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EvanTeicheira

ArenaNet Alpha Team

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Hey everyone. While we were unable to login to the forums during the duration of the outage, we are continuing to monitor the situation until we are certain that it is resolved. I appreciate your patience in the interim and will be sure to update the forum when we have fully addressed the issue.

ArenaNet QA Team

Golem in a Box. Intended for WvW use?

in WvW

Posted by: MikeFerguson.8921

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MikeFerguson.8921

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They will not be usable in WvW after the next patch.

Door Bugged

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Untamed Wilds, Story Quest bug

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Originally it was a split, but the two steps felt too short on their own, so both are now required.

Untamed Wilds, Story Quest bug

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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You do both tasks, there is no choice.

Jan 25 - Feb 1 2013 | SoS & JQ & BG

in WvW

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Erp someone beat you to it. We already had a thread.

Where there was once two, there is now one.

New upcoming movie based on GW2

in Community Creations

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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I wish I knew how to quit you.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

So, when do we get mounts?

in Guild Wars 2 Discussion

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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You are not getting mounts with the upcoming Flame and Frost story arc. Please refer to my previous post about it.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

(edited by Regina Buenaobra.6193)

Updated World Ratings (Jan. 25)

in WvW

Posted by: Habib Loew.6239

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Habib Loew.6239

Gameplay Programmer

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And as text:

Na
Name Rank Delta Rating Delta Deviation Volatility
Sea of Sorrows 1 0 2168.681 -1.926 192.459 0.967
Jade Quarry 2 0 2150.028 8.115 191.945 0.967
Blackgate 3 0 2070.109 -6.207 193.588 0.968
Sanctum of Rall 4 0 2062.224 80.49 193.465 0.973
Tarnished Coast 5 1 1918.155 14.707 193.436 0.968
Stormbluff Isle 6 -1 1840.256 -95.995 193.872 0.976
Maguuma 7 4 1838.222 167.215 196.026 0.985
Fort Aspenwood 8 0 1819.767 76.443 191.537 0.97
Dragonbrand 9 0 1754.14 15.42 192.046 0.968
Crystal Desert 10 -3 1731.539 -92.665 192.559 0.972
Kaineng 11 3 1640.663 191.984 197.875 1.003
Yak’s Bend 12 0 1612.611 14.031 193.28 0.968
Isle of Janthir 13 -3 1523.069 -174.108 193.448 0.986
Ehmry Bay 14 -1 1412.282 -158.437 199.87 0.983
Devona’s Rest 15 0 1305.224 -36.182 201.236 0.972
Borlis Pass 16 0 1282.332 -56.428 198.753 0.972
Anvil Rock 17 0 1241.327 30.346 193.988 0.97
Northern Shiverpeaks 18 0 1181.771 23.223 195.819 0.971
Darkhaven 19 0 1108.851 -9.118 198.996 0.975
Henge of Denravi 20 1 1049.3 13.328 197.898 0.973
Gate of Madness 21 -1 1048.732 -4.402 196.537 0.972
Sorrow’s Furnace 22 0 806.128 12.79 200.682 0.975
Ferguson’s Crossing 23 0 714.602 -30.121 197.211 0.971
Eredon Terrace 24 0 667.938 18.252 200.12 0.972

Eu
Name Rank Delta Rating Delta Deviation Volatility
Vizunah Square 1 1 2075.772 66.289 192.5 0.972
Elona Reach 2 2 2014.787 86.239 195.729 0.973
Seafarer’s Rest 3 -2 1997.489 -70.401 192.865 0.97
Desolation 4 -1 1984.849 4.112 193.018 0.969
Kodash 5 0 1851.287 39.259 193.097 0.968
Baruch Bay 6 1 1789.688 8.974 191.901 0.968
Jade Sea 7 3 1736.304 117.414 191.644 0.975
Riverside 8 0 1721.619 -25.824 191.682 0.97
Piken Square 9 0 1707.246 16.811 191.973 0.969
Arborstone 10 -4 1671.825 -123.796 193.706 0.977
Augury Rock 11 1 1581.031 22.707 190.813 0.967
Gandara 12 1 1536.225 33.656 190.388 0.968
Aurora Glade 13 1 1522.373 21.663 190.321 0.967
Abaddon’s Mouth 14 2 1484.313 -4.194 190.488 0.967
Miller’s Sound 15 3 1471.876 9.764 190.873 0.967
Drakkar Lake 16 1 1458.123 -5.499 190.593 0.967
Far Shiverpeaks 17 2 1439.112 41.207 191.323 0.969
Dzagonur 18 -3 1438.219 -55.905 191.085 0.971
Blacktide 19 -8 1427.203 -141.881 192.386 0.988
Gunnar’s Hold 20 2 1381.972 120.457 197.475 0.977
Fort Ranik 21 -1 1343.794 -41.347 191.206 0.968
Underworld 22 -1 1335.403 0.164 191.515 0.967
Ring of Fire 23 0 1125.525 -71.877 195.316 0.972
Ruins of Surmia 24 1 1084.78 94.717 225.975 0.982
Whiteside Ridge 25 -1 1035.429 -48.028 199.63 0.972
Vabbi 26 0 671.967 -97.592 214.091 0.983
Fissure of Woe 27 0 616.286 11.45 218.495 0.98


ArenaNet Gameplay Programmer

Updated World Ratings (Jan. 25)

in WvW

Posted by: Habib Loew.6239

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Habib Loew.6239

Gameplay Programmer

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Here are the updated world ratings and rankings as of the match ending on 1/25

Attachments:


ArenaNet Gameplay Programmer

Multiple Accounts?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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The accounts must be separate. We do not have a means to link two Guild Wars 2 accounts.

Thanks for your support of our game!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

I'm banned from GW2 after 30 minutes

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I have character name called [EDIT: REMOVE OFFENSIVE NAME]. How do I fix that

Like last time, wait until your suspension expires, access the character, and rename it. You will not be able to play that character until it is renamed. You will serve a three-day suspension for the bad name.

Please note that this is the second time you’ve used an offensive name. Remember, with enough of these seemingly-trivial incidents, your account may be completely terminated. So be wise: Do not do this again.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Re-spawn, mob density

in Suggestions

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Thank You

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Thanks for posting Genocide! I’m super happy that you were helped quickly and that you’re back in the game.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Multiple Accounts

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Sharing — even in the limited form you suggest — is against the User Agreement. I strongly urge you to not do this, and to be aware that if you do, Support cannot assist with any issues that may (and often do) arise from such shared access.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

My Support Email/Login Has Been Hacked

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Now before I get a bog standard response saying how to reset my game account I want someone to notice it’s my support account email/login NOT MY GAME ACCOUNT that has been compromised. I have tried to change the settings in my support account but it says that my other address is already registered – but I never registered it !

I have tried to go thru the support site and explain this but they are either not reading my email or they are not fluent in english and don’t understand the issue I have.

I’ve tried resetting the password but no email arrives (is this an issue unto iteslf?) I know I can’t use the same address already linked to my game account but it says my 3rd account is also off limits – so how many addresses does arena.net expect me to have?

I have 3 address: 1 throw away which has been hacked/compromised/spammed to death and 2 that are secure, I want to swap the throw away for one of my secure addy’s

Why is this so dificult?

If you’ve submitted a ticket, what is that number?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

World Changer

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I’m sorry, but I don’t know the cost of transfers yet. All will be clear in a few days.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Change Display Name (not Account Name)

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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At this point, this thread is not about an account issue, but about a suggestion. I’d like your ideas to be seen by the development team, and it’s more likely that this will happen if you post in the Suggestions Forum.

There are a few very good reasons why we are inclined to not extend this feature to players, but understanding that you feel that it’s a desirable thing, please feel free to post in a forum thread (there are existing threads) about this feature in the Suggestions Sub-Forum.

Thanks for understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

What gives? [ 130107-002285 ]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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No worries, Ham. I’ll let Lance know!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

No overflow in Lions Arch becoming an issue

in Guild Wars 2 Discussion

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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This issue will be fixed in the January 28 game update.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

Change in Private Message Limitations

in Guild Wars 2 Discussion

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Please understand, just because we put this limitation in to stop the RMT spam, does not mean we are not working on the greater issue.

We wanted to get this change in to put an immediate stop to the spam while other teams are working on addressing the rest of the problem.

Inventory Icon bug list

in Bugs: Game, Forum, Website

Posted by: LinseyMurdock

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LinseyMurdock

Game Designer

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Hooray this thread! Yes, we are wanting to address as many icon issues as we can, but it’s such a huge game that it can be hard for us to find all the anomalies ourselves. We have a pretty good handle on what weapons don’t have unique icons that match its model and we are slowly working our way through that list. We’ve been updating various weapon icons in pretty much every patch.

Things that are particularly helpful:

  • Icons for Karma Accessories or Consumables that make no sense for what it is.
  • Weapon icons that are wrong when you KNOW there is a correct icon out there, it just hasn’t been matched up correctly.
  • Armor icons that don’t match their model. Particularly if the icon looks like it belongs to a different weight class.
  • Anything else that doesn’t make sense :p

Keep this stuff coming, we will be watching this thread for sure!

Lead Designer – Living World

General Discussion is General

in Guild Wars 2 Discussion

Posted by: CC Ivonne.6782

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CC Ivonne.6782

Community Coordinator

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Dear Fortus,
the opening post in the link you gave starts with “why don´t we…?”, which makes it clearly a suggestion. Therefore, it was moved to the appropriate sub-forum. That doesn´t mean your topic will get less readers or less attention or that moderators are trying to hide it. The sub-forums need to be divided into different categories to be logical and also to make it easier for users to find what they are looking for
If your topic doesn´t belong to any of the other sub-forums, then it can stay in the general discussion one. As for unifying the forums, thanks , it is another suggestion and it shall be passed on the team. Thank you for your contribution.

Previewing Armor

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello Notebene.

We totally understand that you want this feature back as soon as possible but we would ask for a little bit more of patience till it finally gets released. We will keep you informed and announce when this is done, in any case. For the time being you can always check this complete armour gallery.

Thanks for your patience.

Account name was changed

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello Daddy.

You can contact Customer Support in order to appeal this.

Thanks.

(edited by Moderator)

Help with class.

in WvW

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

Thanks for that input, guys, and enjoy your Elementalist, SikStyle. Since the question has already been answered, we proceed to close the thread now. Thanks again!

Possible hack

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello Josh,

yeah, changing the password is of course the first step but do not forget that we are also having two systems of authentication; thanks to them you can get an extra layer of security to your account. I would also recommend to contact Customer Support and denounce this episode of hacking so they know that someone accessed your account temporarily (in case charges of gold-selling appear).

Thanks.

Race change?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

As it´s been already pointed out, at this moment we do not contemplate to add a race change feature to Guild Wars 2.

We close the thread now. Thanks for your understanding.

diessa plateau zone completion

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hey there, guys.

Ye,s Players helping players seems like a better subforum for this kind of posts. In any case, we proceed to close this thread now. Thanks for your understanding!

Trading Post Flipping

in Black Lion Trading Co

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

Thank you very much indeed for your useful tips and links. Since the original question seems to be answered, we proceed to close the thread now. Thanks again.

Ugh really?

in Fractals, Dungeons & Raids

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

Since the original problem seems to be resolved, we proceed to close the thread. Michael, we encourage you to open your own thread in the Suggestions subforum about a return system, if you see it fit.

Thanks for all your input.