Guild Wars 2

We have things planned, but are always open to feedback.

“Data” is a nebulous term. Part of that data is forum posts, part of it is personal experience in PUGs/groups, and other factors as well I won’t go into. I feel I know why people res-rush, and had a good sense through data where people were doing it. Using that info I made my changes.

This isn’t something that can be addressed through a forum post.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post. In addition, provide as many details as possible about this issue, including dates, locations, char name, etc.

Our QA was able to replicate the issue, but it didn’t block the content. If a player is downed, then they will have to heal themselves and get helped up, which blocks things. Being downed puts you in combat, but the laser is a bit buggy in that it shouldn’t be trying to kill you if you are dead. I’ll add that to my to-do list this time around, but this issue is not a blocking issue.

Thanks for posting!

In response to your feedback, we will be reducing the ticket costs for this week’s Paid Tournament event from 3 tickets to 1! In addition to the other tournament rewards, winners will receive 1 tournament ticket back. Thanks for your input. Hope to see you in game!

I have seen that a few times with all sorts of programs. Maybe it’s the easy way out, but I reboot and it fixes itself.

If it does NOT fix with a reboot, please post in the Technical Support Sub-Forum so that someone there can help you.

I wanted to be sure to tell you that our agents are on the case, and your information has been very helpful. We pulled some data today and the team is going to assign some folks to watch…. This one map… and that other area…. and that spot that was mentioned here.

We find that spots can change daily, and we’re by no means asking you to spend your gaming time looking for bots, if you can report the area when you find it, it’s all good!

So please, do keep these reports coming, guys. We love the information, and appreciate the help!! <3

I’ll look into this, it certainly seems like an issue that may have slipped through our fingers. Are you confident nobody in your party was otherwise in combat?

Your offensive names were blocked on:

• January 18th – 2 names, including one that had “Hooker” as part of it.
• January 20th – 1 name
• January 25th – 1 name
• January 28th – 3 names

This means that you have had four separate infractions in 10 days. That’s a very, very bad record. I don’t know how many were in existence on each date; it appears you’re renaming using the same disallowed combination for which you earlier were flagged.

My suggestion to you: Please do not use FK or F K in the game. It’s just catching peoples’ eyes, causing reports, and getting upheld as unacceptable upon review. You can address this by not using that letter combination in the future.

I will ask the team to change your Display Name to avoid future problems.

Those have been there since release, they’re just additional flavor text for the journal.

The combo killer has been removed from the weekly rotation, clearly not working as intended.

We have it bugged, thanks. As stated above, it does not affect whether or not you can wear the title, it just affects the achievement’s displayed progress.

Sorry you’re having the issue. Actually, the in-game report system won’t work for this. Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Glad it’s sorted out. If you continue to have issues, please post in the Technical Support sub-forum. Thanks!~

You need to have used both the L11 and L40 trait books.

We have it bugged, thanks. As stated above, it does not affect whether or not you can wear the title, it just affects the achievement’s displayed progress.

We have it bugged, thanks. As stated above, it does not affect whether or not you can wear the title, it just affects the achievement’s displayed progress.

Hey all,

We are currently looking into this is. I will update this thread when I have additional information to provide.

Elintor.1839:

Right after the update, i was doing a run of AC and completed it. upon exiting out my game crashed and popped up with this message, “the game client lost its connection to the server. please wait a few minutes before restarting the client and try again. (code=7:11:3:189:101)”. Now whenever i try and log into the character i was using in AC it keeps popping that message up. This only applies to that one toon, i can log into my other character just fine. Is there a solution so that i can get back to playing?
thank you

When you get an error code, that’s almost certainly not an account issue. I’m going to move this to Technical Support, so that you can get the help you need from our TS Team.

EDIT: I added this at the end of the thread, in case anyone was confused by what I said. These are the facts about Error Codes: When you get an error code, it’s usually, but not always, a Technical Support issue. There are codes related to account issues — like Error 45 — but Error 7 is an issue related to connectivity, which is reviewed by our Technical Support Team.

Please be sure when submitting a post in this thread that you provide the exact Error Code that you’re receiving. That helps the team so much!

Thank you.

This is not an account issue. Moving to Technical Support forum.

No problem, I’ll close out the thread so it doesn’t devolve into an argument over religious tolerance.

boomrq.3761:

Michael.4791:

Don’t assume anything about other customers.
And if you have a problem, write a ticket. Hopefully the problem can be solved that way.

I wasn’t assuming anything. I looked up on this issue online, and there’s plenty of other people with this issue.

I submitted a ticket, and I’ll be awaiting a response soon.

I am glad that you submitted a ticket, but to be clear, we do not see this as a common issue. When it happens, it’s generally because someone did not purchase the retail version of the game, after participating in one of the beta events. (That’s why there’s a reference to a “grace period.”) I don’t think this message crops up in relation to fraudulent codes, and since your purchase from an authorized vendor (directly, I assume) that wouldn’t be a factor.

Anyway, I’m glad you’re talking to the team, so they can sort out this individual issue.

Thanks for the reports guys.

This is still being actively looked into and we shouldn’t need to collect any more net diags for now.

https://www.guildwars2.com/en/news/robert-hrouda-on-upcoming-changes-to-dungeon-mechanics/

Sometimes after an update, there can be a bit of a delay in the receipt of items. I suggest that you log out completely, then log back in and see if the item is there. Also make sure you have updated to include the new build, but I imagine you already did that.

If you have problems after a fresh restart, then please contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

https://www.guildwars2.com/en/news/robert-hrouda-on-upcoming-changes-to-dungeon-mechanics/

Hey guys we’re looking into this issue at the moment. In the meantime could you guys provide some Network Diags for us to check out?

To do this please follow the steps below:

1. Navigate to your Guild Wars 2 folder.
2. Right-click on “Gw2.exe” and select “Create Shortcut.”
3. Right-click on “Gw2.exe – Shortcut” and select “Rename.”
4. Rename this file to “Guild Wars 2 Diagnostic.”
5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”
6. Locate the “Target” line and add the following to the end " -diag"
Your target line should look like this: “C:\Games\Guild Wars 2\Gw2.exe” -diag
7. Click OK to save your changes.
8. Open “Guild Wars 2 Diagnostic” to start the test.

Once completed, please click “View Results” and save the results to a text file on your desktop. Once saved, please attach that to the thread by clicking “More posting & formatting options…”

Hang tight guys – we appreciate your patience.

Where would you put the text? (And keep in mind that you need to allow for other languages.) Once you learn the new icons I don’t think that you’ll have any difficulty with number crunching. (There’s MORE info available now than there used to be.)

The guild influence/upgrades are server based, so if it had a bank vault, and some of its members changed servers, they’ll have to buy a new bank vault on the new server.

A number of people have asked what the star icon, underneath the new Daily Achievement UI, in the upper right corner is. The star is related to the week long paid PvP tournament change, but wasn’t supposed to be displayed. It will be fixed in the next patch.

We found a possible bug with the way rewards were set up and put in a fix. It should be updated in a few minutes. Please let me know if you guys are still not receiving them in any subsequent games.

The team is aware of the issues with this daily and they’re looking into it. Thanks.

It’s not Satanic at all. Look at the back of a US dollar bill.

http://en.wikipedia.org/wiki/Eye_of_Providence

Initially the rewards were not setup correctly. You will earn three Tournament Tickets for winning the match.

The Gem Store is in the process of being updated, so those items will be available when the update is applied.

Game Update Notes are posted in the News and Announcements section of the forums.

We do not typically announce when on the day we are updating the game. This is due to unpredictable events that might happen on the day that may push us past a previously announced time, which would just frustrate everyone.

Our Support Team has been gathering information about password reset and password retrieval issues. We share them with the devs, and it would be very helpful if anyone experiencing issues could submit a ticket to Support by filing a ticket through the “Ask a Question” tab on that linked page. They have a short list of questions they may ask you that will help get your issue resolved and will help us assess if there’s a larger issue with this that the team needs to address. Thank you.

boomrq.3761:

Hello, I’ve decided after a 2 month break from GW2 to come back and give it another try, but I can’t even log into the game.
Here’s the error it gives me:
“You have not applied a retail serial code to your account and the grace period has ended. Until you apply a serial code, you will be unable to continue playing Guild Wars 2. Please visit the retailer where you pre-purchased or pre-ordered Guild Wars 2 to obtain your retail serial code.”

Thing is, I pre-ordered the game from Gamestop, and already activated my game on release date. I played happily and I have a level 28 Asura Ranger, and now you’re telling me that I HAVEN’T applied a serial code?
I’ve already searched for the soltuion to this problem, and someone said you have to repurchase Guild Wars 2 from the website. And I’m for kitten sure not going to do that.
This has really kitten me off and I’m just going to uninstall the game unless I get a solution ASAP, along with plenty of other poor customers who are having the same problem.

Thanks.

Hmmm… that’s pretty unusual! The best thing to do is to get an agent looking at this issue directly. So please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

petrock.1472:

I recently transferred Worlds before the Gem Fee was implemented (I switched about 4 days ago I believe). When I did, I realized that I had not emptied my guild bank. When I got to my new home world, I went to the guild bank and saw that everything had been reset. This got me worried.

I had farmed the influence to create a personal guild bank and I had it filled with items. I was hoping that with the upcoming implementation of Guesting that I would be able to guest back to my previous home server and then empty the bank but with the recent patch notes I realized that I can’t do that anymore because

“While guesting, all guild influence earned will be applied to your home world, and you will only have access to your home world guild benefits, including the guild vault.”

Is there any way that I can regain access to my previous home world’s guild bank to empty it without having to transfer worlds twice?

You will need to wait the 7-day transfer waiting period and move to your previous home world to access the guild bank. At that time, it is up to you whether you transfer to a new home world or stay on that one.

We’re sorry for the issue, but that is why we gave more than two weeks’ notice, and tried very hard to give clear information on how the system would work. The good news is that you have not lost anything and that you can retrieve it in time.

Could you please provide me with the 12-digit ticket or incident number? The answer you received sounds a little unusual to me, too!

Albinoturd.4679:

Can anyone enlighten me to why the username Clawedanus is seen as an innapropriate username to use. It does not offend anyone in any way.

Yes it does, and no you may not use it.

ReginaBuenaobra.6953:

Our delivery dolyak has experienced some delays along the way, but will be arriving soon. (Translation: Our developers are working on making that available in the BLTC). The Plush Quaggan Backpack Cover will be available shortly. Thanks for your patience.

There are a few factors, some of which were mentioned above. First, there’s a 7-day wait between world transfers, whether they are free or are paid for in gems. The waiting period cannot be waived. Secondly, there will be a cost, but keep in mind that gems can be earned in the game, and that you can help your friends if you wish to do so, so that he’s ready to transfer at the end of the 7-day period.

Dungeons

Polished dungeons and removed the ability to use waypoints while any player is in combat.

Dynamic Leveling

Attribute calculations for dynamic level scaling have been rebalanced. In general, this means weaker when adjusted down, stronger when adjusted up. Rewards when adjusted down have been increased to compensate. It is now possible to receive your own level of loot from any level of enemy.

Fractals of the Mists

Players can now reconnect to the Fractals of the Mists if they are disconnected.
Players can now connect to a fractal map even if they are not part of the original group that created the fractal instance.
Players can revive at a checkpoint in fractal maps if the entire party is out of combat.
Players are no longer prevented from entering fractal maps. The difficulty of the fractals is shared, and players will receive rewards based on their “reward level.”
Reward level increases as players complete fractal rounds.
If players have a higher reward level than the current fractal difficulty, they will receive bonus karma at the end of a round. However, item rewards are set to the minimum of the fractal scale and reward level.
Daily Fractals of the Mists bonus chests are awarded after defeating the kraken. The rewards are now based off of the minimum of the player’s reward level or current fractal scale.

Post feedback here.

Our delivery dolyak has experienced some delays along the way, but will be arriving soon. (Translation: Our developers are working on making that available in the BLTC). The Plush Quaggan Backpack Cover will be available shortly. Thanks for your patience.

EDIT: the store has been updated and you may now get your Quaggan Backpacks.

Hi Rage. Good to see you here. I’m sorry to hear about your guild member’s experience. I think the best thing is for him to speak about this directly with Support in the ticket where they worked through the compromise/hacking incident. I honestly do not think they can offer this accommodation — even while I understand the details — but it’s good to ask directly via a ticket, so that one of the agents can review all the details.

Thanks.

The gemstore will be updated very soon.

BALANCE, BUG-FIXING, POLISH
Dungeons
General

Fixed a bug where creatures in dungeons were no longer becoming invulnerable to players they couldn’t reach.
Updated the costs of several dungeon reward items to be consistent with their costs in other dungeons. These include leggings, chestpieces, and shoulder armor from Ascalonian Catacombs; tridents and assorted armor pieces from Sorrow’s Embrace; and focuses from Caudecus’s Manor.

Fractals of the Mists

Swampland fractal: The tripwires have been rebuilt to reflect their names. Several have been lifted out of the ground and made more visible.
Fractal Marshes: The traps in the first area now scale with the difficulty scale of the fractal.
Fractals: Added day or night time to specific fractals. Day and night do not cycle.
Underwater Fractal: The Jelly boss will no longer try to devour NPCs like pets and minions before they try to eat players. If no players are around, it will eat NPCs.
Fixed various exploits and minor bugs.

Ascalonian Catacombs

Story—The Lovers: Reduced health for both bosses and damage from Ralena.
Story—Coffin Intro: Additional coffins cannot be interacted with once the boss shows up.
Story—Ranger: Damage has been reduced for the trap skill.
Story: Some enemy group compositions have been altered.
Story—Adelbern: Reduced damage and modified his melee attack.
Explorable—Detha’s Chain: Decreased the recharge time for cannons in the final event and modified their attacks.
Explorable—Detha’s Chain: Adjusted the respawn rate of the groups at the “Defend Detha and her traps” event.

Arah

Story: Reduced most veterans to regular strength during the ship events.
Story: Attacking dragons have reduced damage and no longer knock back on their flyover barrages.
Story: Zhaitan’s acid pools do less damage.
Explorable: Fixed issues that may have prevented events from starting or ending properly across all paths in the dungeon when an NPC was potentially dying, reviving, or being interacted with.
Explorable—Seer Path: In the Dwayna fight, the sparks will now target players primarily, and their attacks have been adjusted in a way that should make them chase the player as initially intended.

Citadel of Flame

Story: The Baelfire fight now has a safety net in case players fall off. If players die in a dangerous area, their body is teleported to a safe location for players to revive.
Story—Forgefire Armory Boss: This boss’s damage has been reduced.
Story—Bolok Barracks Boss: The group composition of the reinforcements summoned by Bolok Barracks boss has been modified.
Explorable—Magg’s Chain: The event to defend Magg while he plants a bomb has been rebuilt.
Explorable—Magg’s Chain: The respawn rate of creatures in the magma field has been adjusted.
Explorable—Rhiannon’s Chain: The torch event at the start has been adjusted to only require 3 torches instead of 5; enemy groups have also been adjusted accordingly.

Sorrow’s Embrace

Explorable—Inquest Path: The infinitely spawning waves have been adjusted to no longer spawn when fighting with the golem miniboss. They will continue once the golem event completes. The group compositions were also adjusted to add more variation.

Crucible of Eternity

Explorable—Evolved Destroyer: This enemy’s health has been reduced. The time window before the shield turns back on has been increased.
Explorable—Subject Alpha (All): The enemy’s health has been reduced.

Twilight Arbor

Explorable: Leurent’s Elite Guard shields have been fixed so they no longer deal damage after they disappear.
Explorable—Leurent Boss Encounter: The group composition has been adjusted.
Explorable—Worm Boss: Spit puddles have reduced damage, but more puddles are created with each attack.

Honor of the Waves

Explorable: Aldus Stormbringer adds are no longer veterans and have adjusted respawn times.
Explorable: Aldus’s invulnerability shield now properly decrements to melee and area attacks.
Updated the effect for the Cone of Cold skill used by Controller Andal to match the area affected by the skill when he turns.

For a big more information, BossTony, a name-change feature will be sold in the Gem Store or the Black Lion Trading Company, in the future. We don’t have a timeframe for when this would be offered, but it’s something the team is looking into, as you are not the only person who would like to change a character name.

I believe that this is working as intended, so that you are not required to input a code each and every time you log in from your normal location (i.e., home). I talked to our Security Team about this a few weeks ago and I believe that in the final version of the Authenticator, you will be given the option to require the inputting of a code each time. That option isn’t available now, but as I said, I believe it may become available when the Authenticator moves out of beta.