Guild Wars 2

I guess that’s it – I have my account back. * cheers *

Thank you for your help and I hope we won’t meet again that fast and if we do, let’s hope the circumstances will be more pleasant.

Thank you.

Hope you’ll get your ticket resolved soon.

My friends state, that he comes on and off, on and off. He’s transfering stuff I guess. It seems he will delete my level 43 Character soon.

Not sure if I posted here already, so hi.

My so called hacker is ONLINE at this time. He doesn’t respond to any of my messages – why should he?

(Time :20:55 pm CET)

Account: RealQi.1630

This sounds crazy. You’ve waited that long just to be “punched” in the stomache again.
Hope it gets resolved soon!

GaileGray.9587:

Xceptional.7985:

Hi,

It’s the 7th day of waiting for a response now.

I got permabanned on the 2nd of september.

Now I did get involved in an inappriopriate group chat (no racism, religious or politcal subjects nor personal attacks or linking to porn) shortly but the fact that it was a straightup permaban (account terminated last sunday) makes me think something else may have been at play as the punishment for a chat offense should not be this extreme.

Nearly all my hope was crushed by the termination.

Can you please shed some light on this?

Also, the reason should be a link to an explanation of why you were banned/had your account terminated.
Reason: 0 doesn’t explain anything.

Yep, that needs another look and it’s on the review list. Thank you.

What? Why? I’m also waiting 7 days and didn’t get any kind of response from you or your so called team?!

You’re not a spammer, gaile probably is , but you’re not. Hope your problem gets fixed soon.

You have my sympathies.

GaileGray.9587:

I that is very, very strange.

A lot of things in here are. * g * But I hope she gets her problem resolved soon.

Awaiting help. x)

Account hacked. Gaile doesn’t give a kitten about it. * smirks *

Hope it doesn’t annoy you that much.

You have my sympathies.

Pallu.3120:

passion.5481:

Not pay anything, that’s for sure. Just wait 5-10 days and then give your opinion in one of these threads – they surely deserve to read it.

oh no, he’s not gonna buy a new copy >.<
just re-make his GW account with his email since its no longer tied to GW2. Thats what im wondering..or can you only make an account if you buy a copy? O.o

Yupp. For it GW2 it is – dunno about GW1

Not pay anything, that’s for sure. Just wait 5-10 days and then give your opinion in one of these threads – they surely deserve to read it.

You don’t have to check anything these guys are supposed to send it to your Support-Account, nothing else, to hell with this nonsense spamfolder thingy.

Period!

No, I did not recieve any e-mail as promised by Gaile. It is now a week old and should be already been taken care of.

It is 19:00pm CET and it has been said we should open a new ticket if there hasn’t been any email till evening and you can’t tell me that there would be one in the next couple of hours.

Please help me, I deserve at least a “we’re working on it”, people’s tickets have been resolved much earlier already.

P.S: Send it properly and it will be here, stop asking about my spam folder.

120905-004759

5th September
5th September
5th September
5th September

Hope it gets sorted out soon.

fortunae.4169:

I don’t like making new threads on an issue that I keep having to raise on the forum but I don’t know how else to try to get some attention now- when I posted in this thread earlier, stating that I hadn’t received any emails at all from a CSR, let alone the one that should have gone out after 48 hours, my post was ignored, whereas later ones were answered.

Please, Gaile, throw me a bone here? I’ve heard nothing at all from the CSRs since opening my ticket and it really does feel like, for some reason, it’s being ignored.

Thanks again, at least you’re talking to us.

120905-001299

I share this feeling with you.

fortunae.4169:

Still no emails for me, Gaile and I would really, really appreciate a response to this. Thanks.

120905-001299

Same here.

My ticket status is on “updated” and I didn’t get no such email about the support asking me if the problem still persists!

Yeah, what’s up with that?

Please resolve my tickets, I can’t wait anymore.

(Signature)

Same issue here.

Hacked Account. Recovery does not work why the hacker has changed my email bound to my account. Tickets in my signature.

Still awaiting help.

(Hacked on 5th september, Ticketnumbers in the signature)

ferinkmb.5690:

I’m completely baffled. I sincerely enjoy playing Guild Wars 2, but you can bet I am doing everything in my power to not have to deal with support at this point.

Reasonable.

http://en.support.guildwars2.com/app/answers/detail/a_id/9212

This will help you.

you have my sympathies

Hacked Account from 5th September
120905-004759
120905-008912

Hacked Account from 5th September
120905-004759
120905-008912

Kimonakeeth.6413:

I dont have company who works with one million costumers but when you make a company that is gonna work with that amount of costumers you have to support them…. so big companys has to be sure that they can support them

Obviously it isn’t like that.
So what do we do?
Spam the forums?

Stay in line and just wait – they will come to your problem.

How it damages your opinion about Arena-Net is a total different story – and believe me, nobody cares what you think, no matter where, it just doesn’t matter except to your family. Next time you’ll be more carefull buying something from them or draw other conclusions – it’s your choice.

Stick to your ticket.

Kimonakeeth.6413:

Yes i own and its works properly.

And you have more than one million customers at the same time?

Cowkill.8573:

If i become mad accept this, for the moment I only care not to lose time playing with such a system.

I’ll accept it, no problem. But let me say that people like that are often called pathetic/ridiculous I’ve heard – just FYI.

You won’t change anything with your rant.
Neither are you the first, nor the last one who started childish guacamole like this.

Keep tight, they’re working on it.

Kimonakeeth.6413:

Im not saying im more important than other i say that company sucks and cant even work properly…..

So you own a company and know stuff about capacities/customer service?
Tell me about it, I’d like to know.

Kimonakeeth.6413:

lol who gives a kitten what ppl saying?

That’s what I was saying. No one, so why bother? You have one open ticket, no? Why do you think you are more important than others? It sounds like that at least.

Kimonakeeth.6413:

If they cant support properly its not our fault ill spam until they will fix it. I paid 100% for the price of this game i need the 100% of the support simple as that.

Not stopping you. Go ahead. Don’t get mad tho when people start calling you names.

Sky.7610:

I just got hacked today, how long do I have to wait? o.O

Do I get all my stuff back?

Don’t count on getting your stuff back, but you should eventually write an ingame-ticket on that issue.

How long? Well, it depends I guess. There is no certain work pattern when it comes to resolving any of these tickets.

Srsly, stop spamming. Write a ticket and wait. How could someone not see what’s happening. There are people who wait for already more than a week.

You guys are such ignorants.

Stop babbling. Don’t you think they know that already? Let the numbers speak – who cares what each individual thinks? Welcome to the 21st century, brother.

You’re so negative.

This thread will be deleted I guess.

But FYI: I’m playing the Walking Dead Series atm.

Hacked Account from 5th September

120905-004759
120905-008912

Hacked Account from 5th September

120905-004759
120905-008912

Hacked Account from 5th September

120905-004759
120905-008912

Congratulations.

Account issue (5th september)

120905-004759
120905-008912

Hacked since 5th september

120905-004759 (first ticket)
120905-008912 (prioritized)

I hate this part of the forum and the non existent service they delivered to me personally. A shame, it truly is.