The Feature Pack announcements will continue next week and some of them will definitely contain information that’s relevant to those of you who’ve been playing the game for long. We won’t tell you about them until the articles are live though, to keep the element of surprise!
Stephane, I support Guild Wars since 2005, and was very happy when i read a french guy was hired by Anet. I know you’ve done a very good job, but could you explain your colleagues at Anet, that if you don’t know what’s the players wants you should avoid surprises.
The announcement of this feature pack was such a disaster. Do you really think you had enough content for 3 weeks anouncement ? I read the posts every day and every day i think, i should not read it tomorrow, i’ll be dispointed again. Annoucing “A fresh start” for the second birthday was a really bad move to all veterans who come back to open their birthday gifts. Do you think in your 3 weeks annoucement, it was the best thing to announce today ? The best thing to get all thoses veterans at play again ?
How do you plan your communication ? Is it something like :
A/ How can we make this annoucement the most effective ?
or is it more :
B/ How can we avoid to be instant-killed by all raging players ?
I’m pretty sure at Anet most of you think the early annoucement of the precursor quests was your biggest mistake. It wasn’t. The silence after it was. You should know the first rule of communication : YOU CAN NOT NOT COMMUNICATE. Even if you don’t say a word you are already communicating. So telling us about the precursors was not a bad moove, but you should have explained that to implement it you need more time and that you need to implement some other things before. That’s why we won’t see it soon, and instead we’ll see many other things coming. But at some point we will have it. You could event have made a special webpage, with a progression bar and some annoucement, like :“The bar won’t progress for a few months because we have some important things to do…” or “We got 1% today, not a big leap, but a step in the good direction”. This way, we have no idea when it will be ready (because you probably don’t either), but we know you are working on it. Slowly because it’s a big project, but you are aware of it, and someday it’ll show up.
I know you can’t be fully transparent in your developpement timeline, because it just doesn’t work that way. I know that from a developper point of view (or from anyone who has worked in any company’s point of view), this progress bar i was talking about is absurd. But from a communication perspective it’s a good way to be honest with players. “We can’t do miracles, but we are working kitten it”. We know that’s what you do, but we just need to hear it.
I mean sometimes it’s better to hear, “hey guys we have bad news…” than “don’t worry, we can’t say anythnig, but you’ll be very happy”. Because we know that you can’t make all of us “very happy” in one moove. So we know you are lying to us, and it’s very frightening, because usually when someone lies to you, something bad is coming, and you don’t know what !
So please reconsider your way of communicating. Because yes it’s good to hear you, but when we realize you are lying, we are scarried. Remember that when i say you lie, i talk about “we can’t tell anything but you will like it”.
1. Yes you could say something because you know something
2. You have no idea if i will really like it, do you ? I mean when i read your words i am alone, i am not a community, you know that. So you have no idea what i like.
I can’t think anything else than “I can’t trust him”.
Despite what i said at the begining of this post, I know you know what your players (i mean the community, not individually) want. After all you did this great game, so you knew what we want before us. It just seems your fear of miscommunicating is misleading you.
That and maybe some issues with economy. I know John Smith will come and explain everything is working as intended, and that we have to prove something is wrong, but we can’t because he has all the data, he could share it with us, but he doesn’t have time…. He seems to be a nice guy, but you can’t argue with him lol. But seriously, 300gold per color for commander tag, what did you think ? I have to say that changing your plans after the anoucement and listening to your players was a really good move. That and the very high presence of all of you guys here on forums, give us hope, a lot more than “we can’t say anything but you will like it”. We really need to get rid of this policy. That’s what we fear to read when we see a Moderator tag. Please, i beg you, stop it now.
PS: Sorry for my franglish, i hope your eyes didn’t bleed too much, i did my best.