Guild Wars 2

Chris Cleary.8017:

Update: Build imminent

Build has been delayed, it’s going to be a bit longer.

Update: Build imminent

Update: Pending something going wrong, we should be pushing a fix within the next 10-20 minutes.

We have not implemented a fix yet, players that are able to get back in have either waited 10 minutes and not logged back into the launcher/game (thus disbanding the squad they were in), or their squad has disbanded from players leaving the squad they were in.

ETA on Fix: Soon

The fix is being tested

Update: If there were players in your squad, while you were leader, logging out for 10 minutes will not solve the issue unless all players also leave that squad. The squad must disband for you to be able to log back in.

ETA For Fix: Unknown/ASAP/We’ve called in the cavalry

Update: This is going to take a little bit to fix. I would suggest not creating squads until this can be resolved, as you may end up not being able to log back in.

I’ve been told that staying offline (including not logging into the launcher) for 10 minutes, may resolve the issue by removing you from the squad.
(Disclaimer: I’m not sure if this will work)

We have identified the problem, and have reverted a change that was causing a lot of players to be unable to login. However, there is still an issue with players that were leaders of squads, right now they are unable to login (it may also be some other players).

We are working to address the issue as soon as possible.

We are aware of the issue and actively working on it. More info soon

Cameron Rich.3905:

One of the developers crippled everything during some of our early playtests, causing MASS mayhem. They are now dubbed “The Crippler.”

At least you never had to ask for “CC”!

ProphecyWillow.5426:

Question. We have been told several times now that many of the raid fights require gliding, boss fights in particular. With all our previous beta characters removed, does that mean that all our mastery progression from previous beta weekends has also been lost?

That is correct, all beta progress has been reset for BWE3.

Amante.8109:

Thank you for the heads up!

Out of curiosity, what is the rationale behind the exclusion of Sinister as an premade Ascended choice? Sinister is most people’s stat package of choice for Condition builds, and it would be helpful to test builds designed around it on the first raid encounter.

I agree, that is the main reason why I’m giving a heads up. The issue here wasn’t that we didn’t want them in, it’s just that by the time this was built it was too late to go back and add sets to it.

Since this topic has come up multiple times, and there are some stat/consumable sets that are not going to be provided (sorry), I have put together a list of what will be available with BWE3 inside the raid.

Since we have wiped Beta Characters, we will again be importing your storage to beta. If you intend on needing stat/consumable sets that are not provided, and want them for BWE3, I suggest banking them BEFORE creating your first Beta Character.

This will be available inside the raid instance from a vendor. You will need to convert your squad to Raid before being able to enter.

Ascended Stat Selection
Apothecary’s
Assassin’s
Berserker’s
Carrion
Cavalier’s
Celestial
Cleric’s
Dire
Knight’s
Magi’s
Rabid
Rampager’s
Sentinel’s
Settler’s
Shaman’s
Soldier’s
Valkyrie
Berserker’s & Valkrie (Back/Jewelry Only)
Rabid and Apothecary’s (Back/Jewelry Only)

Armor Runes
Strength
Undead
Vampirism
Lyssa
Krait
Trooper
Monk
Ogre
Scavenging
Hoelbrak
Traveler
Scholar

Weapon Sigils
Fire
Force
Air
Bloodlust
Corruption
Perception
Geomancy
Energy
Bursting
Hydromancy
Night (Day/Night Sigils do not work inside the raid)
Torment
Earth
Leeching

Consumables
Master Tuning Crystal
Sweet and Spicy Butternut Squash Soup
Lemongrass Poultry Soup
Rare Veggie Pizzas
Fried Golden Dumpling
Omnomberry Ghost
Superior Sharpening Stones
Dragon Revelry Starcakes

Edit: Strength not Strenght

exploits@arena.net is best

This individual has already been taken care of.

This is a resold account that also has a fraudulent HoT applicaion. This account won’t be unbanned or returned to the original owner.

I’ve gone ahead and looked into this myself and there isn’t really much to say here. We screwed up. An entirely embarassing situation here, as one of our newer GMs made the mistake of flagging your girlfriend as cheating when in reality she was using Omnomberry Ghost.

Just trying to think of words here to justify this one escape me. Thankfully, when these bans happen we have something to fall back to in order to make sure there wasn’t a mistake…and well…we made a mistake.

Hopefully we have rectified the situation at least a little bit, but I just wanted to stop by here and offer my apology.

Sorry.

Yup, sounds like applying a fraudulent key on the account. We can’t help unless you give us a ticket #.

My guess is that the key was purchased fraudulently, re-sold, applied to an account, that person didn’t know about the 72 hour delay on ultimate edition gems, put in a ticket and by that time we identified the fraud and closed the account.

I understand trying to save some money, but there is a reason these bad sites are listing for such a low price.

Looks like your EOTM incident is what got you. Our GM found you trying to attack someone from inside the terrain (the pipe you were speaking of). I’m not entirely sure how long you were in there, but I’ll give you the benefit of the doubt here. I’ve looked at the report and spoken to the GM and it looks like there was really no malicious intent here. I’ll remove the ban, but give the warning that if this happens my suggestion would be to waypoint out.

The forums is not a place to appeal a ban.

I’ll review it and see what’s going on.

You said in your ticket that you purchased HoT from Gamers-Outlet.net

This isn’t actually a official retailer – You purchased a fraudulent key. Unfortunately it looks like you are going to have to work this out with Customer Support.

https://help.guildwars2.com/entries/93290408-Problems-Downloading-or-Patching

I would suggest reading this
Just adding -assetsrv does not do anything.

Module: SmoothPingProxy.dll

Stop proxying when you are trying to install the client?

takitoyotomi.9817:

I’ve been running it awhile with no crashes..crossing my fingers… The only thing is, this is what I did: Used DDU Graphic Driver Uninstaller (http://www.guru3d.com/files-details/display-driver-uninstaller-download.html) to completely remove all graphic drivers. Reinstalled the original drivers from the install CD (v. 347.25, dated 1/2015). Tested it but it still crashed so I installed EVGA Precision X and underclocked my card about a 100MHz. Running graphics options at “best performance”. Been able to do a world boss, farm a bit and I stopped at 45 minutes. Normally it crashes between 5-15 minutes. Not the greatest but it seems to work…for now. I will try tweaking later to see how high I can go w/o crashing. I sent in a support ticket w/a crash report so maybe they can tell me more.

This sounds like it’s possibly related to voltage levels falling below what your card is trying to pull, thus causing your drivers to card to reset and drivers to crash. As with many black screens and crashes of this nature where the game stops responding and going to black (especially with Windows 10), your Nvidia Drivers are crashing and failing to recover.

Zurchin.8479:

i get the flickering black screen usually after alt tabbing out and back in or similar, it bogs the machine down so much you cant do any thing, cant ctrl alt del either for task manager cause when it brings it up its either black or just not there, have to reboot. Theres no crash so no report just flicker flicker flicker black black…. it just now happened again.

That sounds like you are running in FullScreen in a resolution that is different than your desktop resolution. Have you tried running the game in windowed full screen mode to see if that helps?

takitoyotomi.9817:

Just saw Nvidia released an updated driver today so took a chance and installed that. Ran GW2 and it crashed again…just a black screen & restart about 5 minutes into the game, still running low graphic settings. This time, I think it generated a crash report so I’m attaching it…hoping it helps. Thanks.

Your system looks to be under heavy load (using over 8.5GB of physical ram and for some reason 23GB of Virtual/Paged memory). My suggestion would be to try to cut down on the number of processes you are running. I would also consider disabling virtual memory to test if you are still crashing (or crashing more often).

c0000005 errors generally occur when the process is unable to read or write to memory.

There are still some account actions that do we do not send notifications for, however we are working to change this.

Correct, google voice is not supported.

Pending any further issues, this should be fixed tomorrow

I’m not tech support, but you really should contact Customer Support for help on this. This is what might help, if it doesn’t please contact CS:

Do you have sweet FX installed? If so, remove it COMPLETLY and try again

If you don’t:
- Try deleting your AppData folder for Guild Wars 2
- You can find it by typing appdata into the location bar
- Remove the Guild Wars 2 Folder
- Run Guild Wars 2

Did that work?

If no:
- Delete the bin (and any other folders you have) in your Guild Wars 2 install
- Run gw2.exe

1) You have an “extensive” history of purchasing gold from RMT
2) RMT will “harass” you with gold if you pay them
3) Yes, we are and have been sending out notifications of account action in regards to Botting / Hacking / RMT Purchases for months.
4) I would suggest not doing any more RMT transactions if you value your account

eamax.1268:

:( What should i do now???

You should wait until CS clears up the issue, you should probably expect a different response from them shortly. Right now we are working through some issues internally, but we should have you back in tonight. That being said, please please please look over this:
https://help.guildwars2.com/entries/66122673-Guild-Wars-2-Account-Security

Ok, let me explain exactly what happened

Your account was compromised (you probably got phished)
A Heart of Thorns key was added to the account that was fraudulently purchased
Your account was used for RMT Gold Spam (and banned)
3 days later we processed the automatic refund for the core edition (in this case the HEROIC edition upgrade) because the account was eligable
We removed the Heart of Thorns key from your account because it was fraudulent.

So basically the agent looking at your ticket didn’t actually check the entire situation, and this is a very interesting edgecase which should be accounted for but wasn’t. I’ll be sure to get you settled shortly.

Try adding this to your shortcut in the Target field at the end

Obviously use your email address and your password (don’t post them here if this doesn’t work)

-autologin -email foo@bar.com -password foobar -nopatchui

Your target should look something like:
“C:\Wherever\Guild Wars 2\Gw2.exe” -autologin -email foo@bar.com -password foobar -nopatchui

The current skill state (or balance) is not going to fall under a situation where we would consider it an “abuse of a bug” or “exploitation of a bug”.

This is really the same situation as when the Mesmer fall trait was in a state where the damage was significantly too high.

No we aren’t going to action players for that.

Ballads.2509:

When GW2 Launched Anet had an amazing no tolerance policy for exploiters. Going as far as to ban the top streamer on twitch because he used one of them. After years of game makers turning the other cheek and allowing exploiters to profit, i found a game that wasn’t going to mess around with players using obvious unintended mechanics and bugs.
What the hell happened? Now people are posting “Record Kill” threads using broken skills. Streamers advertise they are using the bug in their stream titles as they trivialize all content with it. Where is the ban hammer for them?

I am assuming you are referring to Kripp and the ban for advertisement of how to exploit a bug. While before my time, I see the reason why it was carried out. The impact of was significant for the time and it required significant cleanup, though we probably could have handled it a bit more gracefully.

“Record Kill” is an entirely artificial and community created metric. You can choose to completely ignore kills that revolve around temporary lack of balances in skills.

As far as abusing bugs in dungeons, and advertisement of them, reporting it to exploits@arena.net is probably the best way to get us to look at something. Yes, we do action that.

Hey all,

Heart of Thorns is currently only available offically to purchase through our purchase site and in-game through the gem store. There have been a number of 3rd Party websites/services offereing Heart of Thorns for sale, and many of them are currently not officially authorized to do so.

These sites are most likely getting their keys through fraudulent practices, which means there is a VERY high chance that if you purchase from these websites that the key will be disabled shortly after. This will result in your account being closed for fraud, and Customer Service will require that you purchase HoT though legitimate means before you can access your account again.

For your account’s sake, please be careful when purchasing your HoT key through a non officially authorized 3rd party.

To clarify:
The only way to officially Pre-Purchase right now is through the official GW2 website, or in-game. This does not cover Pre-Ordering, which may exist on a number of reputable resellers. Pre-Purchase and Pre-Order are different.

https://www.guildwars2.com/retailers/
Here you can find a list of authorized retailers

PATHETIC MORTAL! THE VOID BECKONS!

Exploits@arena.net is the best place to report these things. Yes, it is used to report in-game exploits, but it can also handle reports like this. Moving forward, it’s probably best that reports go there instead of on the forums.

Also

BOW DOWN BEFORE THE GOD OF DEATH!

WITH EVERY DEATH, DHUUM GROWS STRONGER!

circuitnerd.5863:

Yes I hope a dev can update us on the situation as where it stands right now. I bought EOTN a couple weeks ago and was hoping to get the goodies, but alas “Content disabled try back later”

We’re close, seriously.

This “should” be fixed now. Any reports on this thread should be of CURRENT issues, not past issues, meaning they have happened since I made this post

Looks like this issue is still persisting, as of now there is no update on a fix for this. Best update I have on this is that it looks to be impacting multiple different zones and different megaserver instances.

We are still looking into this issue.

Update: I believe I fixed Silverwastes, and it should be back up and running. There seems to be a steady stream of players flowing into the map now. As for other maps, that will have to wait for a permanently fix, and probably until the morning.

Looking into it now

Locking this thread.

The account in that ticket was terminated for 3rd party tool usage that used client memory reading.

Hadrian XII.2690:

And what for Mac?
My client suddendly crashed and won’t open anymore

To be honest, I have no idea, I’ll see if I can poke our Tech Support people on how to make shortcut modifications on Mac (I’m just not a Mac guy, sorry I just don’t know…maybe someone else can help before I get a response?)

I’ll go ahead and comment on this thread, as it seems to be the most recent of the HOM ones.

I’ll try to explain this without getting too technical, and some parts are probably going to have to be left out.

The bug that caused players to unlock achievements/skins/titles and achievement points was caused when the GW1 server that stores the HOM status talks to the GW2 server that controls new character creation. Basically it was sending bad data to the GW2 server, and unlocking achievements that should not have been unlocked.

This means that there were multiple problem points that need to be cleaned up. The first thing to be cleaned up was the bug that caused this to happen, and that was fixed within a few hours. However, the removal of the rewards is an entirely different problem.

We don’t have the tools to easily mass remove achievements/titles, which means it’s something that has to be developed. Unfortunately, this came at a time where our resources are tapped to the max, so it’s taking longer than we would like to fix this.

Thankfully (lol), when the HOM rewards bug was happening, the actual HOM was not accessible, and those players were not able to claim any other HOM entitlements…so the damage was somewhat limited.

We are working on this, I assure you, and we will remove the rewards from players that should not have received them. I do not have a timeframe, as modifying accounts at this type of level is not something we would ever take lightly, and as long as we keep a majority of the entitlements locked there is less for us to clean up.