Guild Wars 2

Your account was fixed, and I sent you a password reset. Enjoy!

Nyarlathotep.4703:

OMG thanks Chris. This resolve the problem for three of my friend and me.

PS: Can I reuse those server IP if the same error happen in the future???

Yup! Glad this seems to be working, this won’t solve all patching issues, but should help players that are having DNS resolving issues

If you are still having problems, try adding this to your GW2 Shortcut Target:

-assetsrv 62.154.232.187:80

Here is a list of alternatives to also try:
194.25.94.170:80
174.35.71.9:80
151.249.90.199:80
93.188.135.37:80
62.154.232.194:80

You can do this by right clicking on your GW2 Shortcut and adding the above text to your Target field. For example your target should look like this:
“C:\Program Files (x86)\Guild Wars 2\Gw2.exe” -assetsrv 62.154.232.187:80

^This is sound advice. There seems to be a voltage issue surrounding the current NVIDIA drivers, causing cards to become undervolted in SLI config when under heavy loads. This will cause your cards to reset, which in turn crashes the NVIDIA drivers, the game that was running, and most likely require a restart.

The problem most likely resides in an unclean driver install when you attempted to revert back.

Try a truely clean install – I recommend Guru3D’s Display Driver Uninstaller –
http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Clean up your drivers and try 347.88 again
http://www.geforce.com/drivers/results/83080

I’ll answer your questions, because others might have them.

Here my question:
- can i get banned for sending stuff to guild mates, and after a couple days, they return the stuff (replacing what i send them, usually time gated stuff)?

I don’t see how you would get banned for this.

[i]- can i get banned for crafting stuff on my alt account and sending the result to my main account (i got one alt account from discount back in HoT’s announcement)?

If this is specifically the case, no.

- can i get banned if i played on internet cafe which happen to have another GW2 player?

Yes. This is more of a situation of a shared network where users that are on the same network may catch a ban by association if one of the accounts running on that network is bad. Generally this can be cleared up on appeal, but it’s been known to happen.

- can i get banned if i send 10-200g donation to fellow guild member via guild bank for server transfer purpose?

Not likely to happen, it’s very possible that if you do for a large number of users you may get flagged for review, but it’s very unlikely that we would not be able to pick up on your actions immediately.

- in case i got banned after this post, can i get know reason ( and what do i have to do, to get explanation of my account termination), or it’s strictly Arena Net’s employee only?

There are “extreme” cases where someone may get their account banned for posting on the forums, but forums and game access are seperate, they very rarely talk to eachother about bans.

- what are stuff i do, that Arena Net can categorize as RMT (obviously i know selling and buying gold is illegal, i even block and report people for that)?

Yah, I’m not going to answer that question. Sorry, but it’s very safe to say if you are RMT, you kow you are RMT.

Here’s a good read: http://en.wikipedia.org/wiki/Virtual_economy

As for this:
“I am feeling lazy today, a ticket just in, another RMT appeal case, the system algorithm quite accurate, no need for further investigation, here down the ban hammer, say good bye to all your hard works, we don’t care what you’ve DONE or NOT DONE, after all, no loss on our side.”, is what i speculate is in concerned party’s mind.

What?

sephiroth.4217:

So I just got hit with this gold stripping Idea….

Sold a friend some skins, he sent me gold, Anet took gold.

Anet worried about losing Gem sales, I buy 50 bucks of gems every fortnight, But I wont be doing that again until my gold is returned, ty.

Your “friend” was a hacked account being operated by RMT, commited fraud, and is now locked because of it.

Are you running full screen or windowed? Also that’s not how VRAM works, check this out http://linustechtips.com/main/topic/198568-the-video-ram-information-guide/

Hey all,

It looks like a large number of users seem to be falling for phishing scams, not only out of game but also in game.

Here are a couple of tips to identify phishing scams:
- We will NEVER include a website address in an in-game mail
- We will NEVER contact about an account action until after it has happened
- We will NEVER ask you for your billing or personal information unless you have already contacted our Customer Support team (contact will never be initiated by us for these issues)
- We will NEVER contact you from a non ArenaNet account. This means that you will ALWAYS see an ArenaNet logo on the in game mails that we send. ANY in game mail claiming to come from ArenaNet or the Guild Wars 2 team that does not have this logo WILL have a note at the bottom stating that it did not come from us.

If you have provided your credit card information, date of birth, billing address, or any other personal information to a phishing scam, we suggest that you contact your financial institutions and let them know that your information has been compromised.

Ultimately it is your responsibility to keep your account and personal information safe.

There is a simple motto to follow: “When in doubt, don’t fill it out.”

Put in a Customer Support ticket and explain everything in as much detail as you can, we can look into it. Scamming is bad and they will feel bad.

There are some very valid comments here, and addressing concerns with facts may be the best way to do this. We always try to be the most open and honest with our community, so here it goes.

“I thought ArenaNet always perm banned all gold buyers!!!11!”

This is not true, and will never be true for Guild Wars 2. To explain this, I must first explain the differences in impact on a game between Gold Buyers and Gold Sellers and their punishments.

Gold Sellers

Gold Sellers (or RMT) has a singular objective in any MMO, and that is to make real money profit. They accomplish this through multiple different means, and it has varying different impacts on the game it is targeting. For Guild Wars 2, the main way that RMT targets us is through Account Compromises, Fraud, and Botting.

For Account Compromises, the impact is obvious on both a global and a personal level. RMT Gold Spam, Phising mails both in-game and out are the global impact. We have always been swift to action this type of activity in our game, however the cycle continues due to players who fall for scams and phishing getting their accounts compromised. Every time an account is compromised, that wealth is redistributed through the economy, causing yet another but less visible global impact. In the coming weeks and months we will be introducing more systems to help users protect themselves and help protect them automatically.

For anyone who has ever had their account compromised, I guarantee it feels personal and it’s not fun (please use Mobile Authenticator, PLEASE!).

Fraud, while I can’t talk much publically about this (for obvious reasons), it falls under the “the silent but deadly” category. It can have a much larger impact on a game than one might think. ArenaNet will never and has never budged on this, and we will always take strict and decisive action against any account or organizations that attempt to commit fraud against us.

Botting probably has the most visual representation in-game that everyone can see. However, botting has so many different sides to it, I could go on for days. We’ve banned more bots than I care to admit, and over time it has become less and less likely that a player will run into a bot. It’s easy to take the stance “I always see bots”, but I also know that the community has been fantastic at reporting them when they do eventually come into contact with them. We are never going to fully get rid of bots, that’s always going to be the case for any MMO. I do think we are doing a fairly good job of minimizing the impact that bots have on the game and gameplay experience of players.

Gold Buyers

Now to Gold Buyers, and their impact. It’s very easy to claim that players that purchase RMT Gold are the root cause of all the problems above. Often I see the argument presented “If they didn’t buy gold, RMT would go out of business”. You know what, I agree with you. However, it’s never going to be that simple (unless you are Diablo 3, hah).

Gold Buyers are the complete opposite of Gold Sellers. They want to spend money so that they can participate in the game the way they want to. Instead of creating wealth in the economy maliciously, they are instead using that wealth they acquire to stimulate the economy by purchasing within it. Their methods of acquiring these things are no different than they would be in real life, they just happen to be furthering the chain of impact from Gold Sellers.

So, the difference becomes malicious intent vs intent to participate in the game. While against the Rules of Conduct, purchasing gold was given a much wider birth due to the correct perception that they were in-fact participating in the economy in a way that was not malicious. That’s not to say that we didn’t ban anyone for Gold Buying, or didn’t go after Gold Buyers, it simply means that it wasn’t our top priority.

That still is not going to change today, Gold Buyers are not going to be a higher priority than Gold Sellers. Malicious intent will always get the most of our attention as possible.

“So why announce this now?”

Guild Wars 2 has been out for almost 3 years now, and during that time it has become increasingly clear that relationships have been established between some players and the RMT market. That relationship has become a somewhat reliable one and players who purchase from RMT are likely to continue that trend. By increasing our enforcement of this, we intend to break that relationship now and forever. Buying from RMT will no longer be anywhere near as safe as it was before, it’s time for gold buyers to say goodbye to their RMT friends.

Chris Cleary.8017:

Enko.6123:

Chris Cleary.8017:

This restriction should have no effect on items sent through mail. If there is, it’s unintended and most likely a bug.

http://i.imgur.com/EEN2wbW.png

Testing results:
Mailed an item with no merchant value (Divine Lucky Envelope): unable to pull it out of the mail.
Placed Divine Lucky Envelope in Guild Bank: Was able to withdraw from the guild bank.
Unable to withdraw gold from guild bank.

I’ve found the bug, looking into the issue now.

Going to have to wait for a fix on this one until sometime next week. Items wont dissapear, they just won’t be claimable until the restriction resets or we fix this. This only applies to mail that is sent to someone already at the cap that contains coins and items.

Editing: Fix will come next week (Week of April 13th)

Enko.6123:

Chris Cleary.8017:

This restriction should have no effect on items sent through mail. If there is, it’s unintended and most likely a bug.

http://i.imgur.com/EEN2wbW.png

Testing results:
Mailed an item with no merchant value (Divine Lucky Envelope): unable to pull it out of the mail.
Placed Divine Lucky Envelope in Guild Bank: Was able to withdraw from the guild bank.
Unable to withdraw gold from guild bank.

I’ve found the bug, looking into the issue now.

This restriction should have no effect on items sent through mail. If there is, it’s unintended and most likely a bug.

Gold Mail and Bank Restrictions are now enabled for everyone on both NA and EU.

JustTrogdor.7892:

I’d be willing to bet they factored this in their data collection. It would not be hard to exclude inactive accounts as a factor. They would simply have to review transactions over time spent in game and negate all accounts that have not been active over X amount of time for their study. It would only make sense to do so when making a decision such as this.

This is correct, inactive accounts and guild banks were removed from the analysis. There are always going to be edge cases that are impacted by this, and some players will be more impacted than others. However, we feel that this is the right decision for the long term health of the game.

Illconceived Was Na.9781:

Cleary’s data suggests that only a few thousand players transfer 500 gold or more per week via email. It also suggests that many more are involved in buying black market gold or selling off assets from stolen accounts. This change, therefore, should protect many more people than it inconveniences. We should all be happy about that aspect.

There are two issues with the solution that are not covered by Cleary’s post:

• How many people withdraw 500g or more from guild banks in a week? I suspect the fraction is much larger than stated, if only because I know lots of people that add/subtract a few 100g every few days; I know very few who have 500g at any given time.
• How about guild leaders managing lotteries, donations to guilds moving from other servers, or otherwise pooling guild assets?

I’ll go ahead and pitch in on these 2 points, as they seem to be the most prevalent in the discussion so far.

On the first point about guild bank withdraws.

Yes, this will impact players with personal Guild Banks storing gold. However, a majority of players here are talking about personal guild banks for storage of wealth. These are basically the same as storing gold in the old personal bank. While there some benefits to doing this, the account wallet was implemented to be a single storage point for an account. On a single account basis, this does not impact anyone’s ability to move your gold unless you still have a large quantity of gold sitting in your guild bank as of today.

When multiple personal accounts are taken into account, this has a much larger impact on the ability to move wealth between accounts. This is just going to be an unfortunate side effect of clamping down on large wealth movements, and if you have multiple personal accounts, there are many different ways to store and transfer wealth between your accounts.

On to the second point about lotteries/donations/pooling assets.

There are plenty of workarounds that can be done for almost all of these situations that are being brought up. None of these situations are actually prevented by implementing the gold restriction, they are simply slowed down. Gold transfer does not need to be performed by one person/account for guild matters, as almost all guilds that are doing these activities have a guild officer core they can rely on.

There will always be cases where multiple of thousands of gold need to be moved, just plan ahead for those events. That being said, donations of gold are probably no longer the best means of transfering wealth between guild members if you are trying to move large quantities of wealth.

500G may seem like an entirely arbitrary number, but I guarantee it is not. I took a look at our mail data (believe me, you guys really like mail and there is a lot of data) and set the value based on that. At 500G, it is not only functionally effective, but also it will only impact 0.175% of our players during an entire month’s worth of mails (if an account would hit the restriction once per month/30 days).

Looking more directly at those transactions, a large majority (98.228%) of those mails are being sent by RMT or compromised accounts (after selling off everything of value on an account).

Yes, there are going to be some edge cases that this is going to bump into, and as we look more into the impact that this change will have, we might change the restriction. However, we feel that this change is going to significantly impact RMT in our game along with help remove a very large reason to compromise accounts.

This is just the first step in our plan to help users keep their accounts secure. More will come as we progress through the year (and forevers!).

A little clarity:

Players that did this will not be actioned, as this farm was an unintended (but inevitable) side effect of the Obsidian Sanctum map. This “farming” was not an exploit, or against our Rules of Conduct. Our rules of conduct very specifically define what would be considered a violation:

“While participating in Plaver-vs-Player (PvP) gameplay, you will not participate in any form of match manipulation. Match manipulation is defined as any action taken to fix or manipulate the outcome of a match or alter or manipulate the rankings or ratings of the ladder. This also includes disrupting other people’s game experience by not actively participating in matches in good faith, a.k.a leeching.”

Since Obsidian Sanctum does not impact the WvW results, “kill trading” is not against the rules for this map or mode, and thus this rule is not applicable. However, macroing/botting this would be (I’m watching you!).

This situation is very similar to a situation found in PvE where players continually fail an event to farm monsters. While not in the best interest of community and gameplay, the game itself lends itself to interpretation of what is allowed because of how event chains are setup.

Obviously when you put 3 server spawn points so close to each other, things are going to happen.

For now, until we fix OS…

This issue is now resolved, all accounts caught in this should have access once again.

I apologize for the inconvenience, unfortunately sometimes these things happen as anyone can use these networks and they are always subject to change which can set off any number of alarms. When they do happen, we work to resolve the issue as soon as possible.

Edit: EU Unblocks took a little bit longer – All finished as of 12:47 AM
Thursday, February 26 Greenwich Mean Time (GMT)

WTFast runs through shared service VPNs like most tunneling services. Unfortunately when they change servers or providers, our systems detect a large quantities of accounts suddenly being accessed by a different network. Standard preventative measures dictate that we close access to these accounts to try to insure that the account’s holdings remain secure.

As we currently don’t have an “account identity lock” system, we rely on preventative banning in this case. We are working on a better solution for this, but this type of issue doesn’t happen very often, and when it does it can quickly and easily be fixed.

In this case it looks like this hit WTFast VPNs running out of Frankfurt, Germany which was brought to our attention because of high GoldSeller activity on it along with a flux of accounts hitting the same and new network at the same time.

Sorry for the inconvenience, I am still looking into this issue.

Looks like a GoldSeller was operating within WTFast shared VPNs and flagged some innocent accounts that were blocked as a prevenative measure to prevent compromise. Unfortunately sometimes this is a risk you take when using a 3rd party tunneling service. Working to rectify this issue now.

Locking this thread. The forums are not the location to appeal a ban. I’ll also be looking into this issue.

Locking Thread . . .

He’s done, and so is his main account.

Looks like this probably seems to be somewhat localized to Thailand, good to know that the fix is working for most people. I’ll escalate this internally today and see what we can do. My apologies for players stuck at 1 file remaining. There is another build today, I’m hoping that will fix issues with a new dist list.

Looks like multiple people in Thailand are having issues, can one of you please do a tracert to 62.154.232.187 and 151.249.90.138 and private message me the results?

194.25.94.170:80
174.35.71.9:80
151.249.90.199:80
93.188.135.37:80
62.154.232.194:80

If none of those work, then we are probably looking at a problem on your end if you are getting “Connection error(s) detected. Retrying…”

If you are getting connection error either:

You didn’t modify the target correctly and left out the port or didnt have proper spacing
or
You can’t actually connect to the asset servers – Which could be any number of problems. Try pinging them and let me know what happens (command ling ping 62.154.232.187)

Each of these asset servers (above) are hosted by a different CDN, so swapping might help ^like it did above. Keep letting me know if this solved your problem or not.

That being said, after you patch, you are probably going to want to remove that from your target line. Our assets are normally dynamically served across multiple CDNs, and keeping it stuck at one might impact future updating.

If this fixes the problem for multiple people, then please let me know which CDN worked for you and what your current ISP (not IP) and Location (just city/country) is. Thanks!

If you are still having problems, try adding this to your GW2 Shortcut Target:

-assetsrv 62.154.232.187:80

If that doesn’t work, try

-assetsrv 151.249.90.138:80

You can do this by right clicking on your GW2 Shortcut and adding the above text to your Target field. For example your target should look like this:

“C:\Program Files (x86)\Guild Wars 2\Gw2.exe” -assetsrv 62.154.232.187:80

Let me know if that works

Hyperionkhv.1978:

Map and Location: Dry Top, between Flatland Wastes [&BHIHAAA=] and Prosperity Waypoint.
World (aka server): Megaserver
Date and time of day, plus timezone: all day, all night

Usually it is rangers with autohealing. Their pets autodefend their owners. But i seen also engi and minion-necr there.

I just cleaned up about 25 players afk macroing in NA and EU, we’ll keep a watch on this area. Thanks

Decrypter.1785:

@ Chris Cleary , can you list your rig that gets 79 fps in LA THATS SICK !! on that res tooo

I recently built a new rig to replace my 4+ year old one, needless to say I went a little nuts, but I built a rig that wouldn’t cry when running @4K

MSI X99S Gaming 9 AC
Intel® Core™ i7-5960X CPU @ 4.10GHz
32 GB DDR4 @ 2999.3 MHz
NVIDIA GeForce GTX 980 x2

I’ve been running on 3840×2160 about a year, and have had no problems @4K. That being said, 4K performance is wildly dependant on your rig. The difference between standard 1920×1080 and 3840×2160 is significant, and even with the beastly right I am currently running, I rarely hold 60 FPS during large WvW fights. My suggestion, don’t go 4K unless your rig can handle it, you aren’t going to be able to appreciate the difference in resolution if your framerate drops.

As far as the game supporting 4K, it does and looks fantastic (however the interface could probably use some scaling work on higher resolutions). I’ll look into it, but I wouldn’t expect anything soon as 4K isn’t exactly mainstream.

3 things here:

1) When gems are purchased on an account, the receipt is sent to the email address provided during checkout, not the one bound to your GW2 Account.

2) It seems your account has been locked due to a compromise, please be sure to create a CS support ticket so we can get your account sorted out.

3) The above comments are correct, CS is unable to restore items from a Guild Bank after an account compromise (or other issues).

Edit #1: I see you have a CS ticket open, this looks like your Serial codes were compromised, and possibly your email. As it seems some fraudulent purchases were made on the account, it’s going to take some time to sort everything out.

All forum traffic, including login goes through 128 bit encryption. If you are accessing from a device that is already compromised, you can also expect any accounts accessed from that device to be compromised as well (such as email).

If you can’t keep your devices secure, an additional password for these forums is not going to help. Just the fact that you do not log into a game does not prevent a malicious entity from using your email address and email access to hijack your account without even needing your password.

With the number of ballistas that have been thrown on my dead body, I expect someone to send a video of it!

Beware my bearbow, for I am going to be joining Knights of the Temple [KnT] on #Beastgate

Jerus.4350:

Chris Cleary.8017:

Trice.4598:

And here it is…

They deleted that guy thread where he posted proof (and where the exploiter admitted) of people Abusing LFG, exploting and selling the path after. And you know what? I bet you 100 gold that I will see those 3 warriors logging on tomorrow, and the day after. I know it’s against policy to put name on the forum but there is no way to be heard otherwise.

I’ll take that 100g bet. We aren’t going to ignore reports of GM impersonation and harassment. This was a case of both, and has been dealt with. These players have been actioned, one more severely than the others.

That being said, putting that kind if information into a public post is just asking for the thread to be removed. Next time submit a CS Support Ticket please.

I hope you can understand why many of us here don’t have much faith in the system currently.

Yup. But the problem about reporting here on the forums is that it requires information to be shared in a public place that should not be. It’s against the forum rules to do so, and thus the posts have to be taken down. However, in a CS Ticket, that isn’t the case.

As with any in-game enforcement, it is not going to be visable to anyone but the player being actioned (unless in rare cases like the one above). You want to see results of your reports and feel that your reports are going into a black hole. This is hardly the case, as most harassment cases (with actual information being shared in the ticket) are reviewed by a senior GM. Since we don’t share the results of those cases with the players reporting, you aren’t going to see when when someone gets actioned.

Most players that are actioned do not repeat offend. Unfortunately, some do…and they won’t be allowed back in when caught.

I agree that the party system has a problem with player kicks, and we aren’t going to ignore that. Unfortunately as it’s been stated by other devs, this isn’t an easy fix. Please keep your reports coming in until we fix the problem.

Trice.4598:

And here it is…

They deleted that guy thread where he posted proof (and where the exploiter admitted) of people Abusing LFG, exploting and selling the path after. And you know what? I bet you 100 gold that I will see those 3 warriors logging on tomorrow, and the day after. I know it’s against policy to put name on the forum but there is no way to be heard otherwise.

I’ll take that 100g bet. We aren’t going to ignore reports of GM impersonation and harassment. This was a case of both, and has been dealt with. These players have been actioned, one more severely than the others.

That being said, putting that kind if information into a public post is just asking for the thread to be removed. Next time submit a CS Support Ticket please.

Elrey.5472:

What Chris said is that selling dungeons isn’t supported and if you get kicked while trying to sell it’s your own fault. However, if someone joins the group and kicks you out of a dungeon for any reason, that should be reported just in case that same player is doing the same to a lot of people, in which cause it should be banned due to community toxicity and griefing(is that a word in english?) players.

I believe that’s what he meant.

This is a good way to interpret what I said.

Edit: ^lol interoperate, thanks auto correct

I’ll go ahead and clarify since there has apparently been different information coming from different sources in the past. Customer Service is not able to support party politics unless they involve cases of targeted harassment in-game. This is because of the number of different reasons that certain party politics happen. Since CS only has access to actions that occur in-game, we are unable to verify specifics for incidents in a large number of incidents. Specifics are the most important part of these situations.

However, we do view player reports via CS tickets, and if a player can be verified as a habitual abuser of the LFG system or parties in general, we can take action against them.

This issue is being looked into actively. No ETA yet.

This issue is being looked into actively. No ETA yet.

Dungeon selling is not something that will be officially supported. Listing a group on the LFG tool is opening it up to a public realm and you do so at your own risk.

Customer Service will not be able to support any interactions that involves group formation politics.