Guild Wars 2

Happening to a LOT of people. They’re looking into it. Same exact symptoms.

Don’t RMA. A lot of us are in this boat.

I haven’t tried the 7870 in WvW

It appears to be on Anet’s side, especially since they’re actively investigating with players now. Your graphics card is a bit borderline though, so you might just need an upgrade sometime soon. If you want to do WvW and can deal with a graphical hit for now, try enabling subsampling Under the “Render Sampling” option.

Interesting setup you have there. I had the exact same system, except I just upgraded to a 7870 from my 6750. Didn’t get any extra performance, lol. For the record, I also got horrible FPS in WvW with the 6750.

Please:

- Use paragraphs so it’s easier to see what you’re trying to say
- Provide what CPU, GPU, and RAM your computer has.

Yujiza.1026:

The reason the benchmarks show BD score so low, is because Windows 7 doesn’t recognize the architecture, therefore can’t place the threads in the correct order for best efficiency. This should be better with Windows 8.

Interestingly enough, I’m planning on trying windows 8 as soon as it finishes downloading. Actuall, I’m going to wait until they figure out what’s wrong with the performance profiling first though, so I can submit a profile under windows 7. Don’t want to steal that opportunity away from them…

Regarding the performance profile, they’re aware of the problem and looking into it.

A lot of people are seeing the same CPU and GPU underutilization. Looks like AN is going gung-ho trying to find a fix now. I’d high-five them if I were there, lol. :-P

Lots of people are having these kinds of issues at the moment. Hopefully a fix is coming soon. :-)

I just upgraded from a Radeon HD 6750 to 7870, and got no appreciable performance increase….

Nyxyxylyth.8974:

Hickeroar.9734:

What you’re doing there, in case you didn’t know (and if I understand correctly), is effectively disabling the hyperthreading for the GW2 process.

Exactly why I tried it… synchronizing threads can be tough!

Funnily enough, I was discussing the performance issues with a fellow dev at work today and we both agreed that it sounded either like someone stuck some sleeps in there and forgot to take them out (unlikely) or that maybe there was a problem with thread sychronization.

Of course neither might be to blame, but interesting theories nonetheless.

“C:\Program Files (x86)\Guild Wars 2\Gw2.exe” -perfdebug

I wouldn’t trust any of those benchmark scores. Given the present performance issue(s) people are having they will likely not mean a thing in a month…

Bad Attitude

I realized that patience is a virtue, and while this is an annoying inconvenience for all of us, MMORPG’s are in it for the long haul. These things will get better and they will get us all fixed up.

Plz provide a link to the drivers.

I’m also going to try running under windows 8 to see if that makes any difference… (as soon as my backup completes)

onmuumno.2918:

Yeah this is a joke. I just built this pc from scratch all new parts and this is happening. But, on my backup crappy pc the game runs fine. I bought 3 copies of this game for friends and family and I’m seriously considering finding another gift.

Oh relax. I’m sure they’ll figure it out.

sccdemir.7906:

It doesn’t work for me either. Well, was worth a try. I’m going to take a lenghty vacation until we receive a reply from ANet support again.

I’m sure it won’t be long. They also replied the same thing in my “strange performance problem” thread. I’m glad they’re helping us out. :-)

I understand how it is from the other side of these kinds of things, so I’m going to give them some grace here…

At the risk of being overly redundant, I’m going to also say that the ctrl-shift-c didn’t work for me.

Interesting. I’d try something like that if I had an intel CPU. As it is, I’m running an AMD FX-4100 @ 4.0Ghz….

What you’re doing there, in case you didn’t know (and if I understand correctly), is effectively disabling the hyperthreading for the GW2 process.

Just took this with all the settings turned all the way down… CARAZY!

(lol @ my chat messages (Faesight))

Also, here’s a dxdiag, if that helps anything…

I was unable to run ctrl-shift-c. I hit it and nothing happens. I tried adding the command line by adding it to the shortcut as well as running it through the command prompt, and it doesn’t do anything, or enable me to profile using that key combination.

I really want to get you what you need. Any other suggestions?

Attached a screenshot of settings and framerate.

AshleySegovia.3948:

Hey guys – We’re still collecting data in regards to this issue. While some players do have issues with their systems such as not meeting the minimum requirements or needing to update their video card drivers or even reseat their video cards, we recognize that some players with no issues are experiencing performance issues.

Please follow the steps below to provide us with some additional information in regards to the performance based issues:

1. Run Gw2.exe with –perfdebug as a command-line argument.

2. In the game go an area that exhibits poor performance.

3. Hit Ctrl+Shift+C to start performance profiling, this should take 15 seconds and post a message in the chat window.

4. Once it is complete it will dump a *.dat file into a “Profiles” folder located in the same directory as the local.dat file. This should also post a message in the chat window.

5. Attach the file to the thread, preferably zipped to cut down on size(4mb).

Hey! I really appreciate the response. I’ll go try this now.

Just tested Tribes Ascend. 1920×1200, everything maxed, no vsync. Couldn’t figure out how to get a fps count, but it was smooth as glass.

Also just tested Portal 2. I’m getting 160-299 FPS (caps at 299 it appears) with everything maxed out, 1920×1080. This is 3-4x what my old card did.

I did just confirm that I’m running 40-60% GPU utilization, and 60-70% CPU utilization. Yuck!

My worry here is that this user is browsing laptops, hoping to find out that will work with this game.

Bad idea. Very bad idea.

Drayden.2318:

If money is at play, you can bump down to the i5 3.4 which is great for gaming and apply the savings to the video card.

One of the best bang for the buck cards right now is the HD 7870 which can be found in the $250 range. I’ve also read that a 7850 can be overclocked to pretty much 7870 performance fairly easily too.

I actually just bought a 7870 for $219.99 with a mail in rebate for an additional $20 off. http://www.newegg.com/Product/Product.aspx?Item=N82E16814161404 They went out of stock pretty fast though. Maybe they’ll come back.

This is also a great case with loads of ventilation: http://www.newegg.com/Product/Product.aspx?Item=N82E16811129021

I added in the side window fan which blows air right over the GPU.

You can find this around $75 at other sites.

If your GPU is overheating, it’s almost guaranteed to be a case ventilation or environment temperature issue (the area where your computer is gets too hot).

Skyfield.1934:

I agree on that there is some serious issues on this game on Arena Net’s part. All we can do is wait until they fix it. Don’t think its your rigs people just wait for a fix and don’t listen to those trolls that blame it on your computer. Just be patient.

QFT

Quoting this from a thread I started on the matter (for the record):

System Specs:
AMD FX-4100 OC’d @ 4.0Ghz.
8GB DDR3 1333 (PC3 10666) RAM
HIS IceQ Radeon HD 7870 @ 1100Mhz (Latest WHQL Catalyst drivers (12.8))
Just upgraded from HIS Radeon HD 6750 (Latest WHQL Catalyst drivers (12.8))
3dMark11 Performance before vid card upgrade (Performance setting):
CPU: ~3300
GPU: ~1600
Combined: ~1850
3dMark11 Performance after vid card upgrade (Performance setting):
CPU: ~3300
GPU: ~6900
Combined: ~5550
GW2 settings for all tests (unless otherwise mentioned):
1920×1200
Unlimited framerate
No vertical sync (even disabled it at the driver level to be sure)
Before vid card upgrade in GW2:
Medium-high settings, no AA, some bells and whistles turned off, 20-45 FPS depending on the scene, dropping to slideshow speed in large boss battles.
After vid card upgrade in GW2:
Same settings, same framerate as before.
Ultra settings, same framerate.
Ultra with *super*sampling enabled, same framerate.
Ultra with *sub*sampling enabled, same framerate.
Vertical sync, same framerate.
Everything turned all the way down, no bells, no whistles, subsampling, etc: 30-50FPS.
What in the world is going on? This system, even with the mid-range CPU, should be playing this game like a bat outta hell. I get roughly the same framerate in the 3dMark11 tests as I get in the game.
The average framerate seems to be sitting right around 35FPS across the board.

https://forum-en.gw2archive.eu/forum/support/tech/Strange-Performance-Issues/first

Sounds like you need better case ventilation…

Deadpool.3175:

Hmmm…how will a Radeon HD 7570 do for this game?…(Same processor) I’ll eventually upgrade, I just need something that’ll keep the game running decent at medium settings for now. (Sorry for the trouble, I don’t know how those scores scale)

7570 still on the slower side. I wouldn’t go for anything ATI with less than a “7” in the second number position. 6750 would be about 50% better than the 7570, and will let you play with medium-high settings at a playable framerate.

I can’t encourage you to get anything less than that. On that chart I gave you, look for something with a score GREATER than 1600.

The Geforce 520 is, to be blunt, a piece of crap. I’m surprised you can even find one of them anymore. It isn’t going to run the game in any playable way.

You’d be better off with something in the $90 range like a Radeon HD 6750, though with that CPU (which is decently high-end), you’d be better off getting something like a geforce 560, 570, 670, or a Radeon 7870. Even a Geforce 480 is still a very powerful card, and can be had for about the same price as a Radeon 7870.

The way the Geforce cards work is that the first number is generation. “5” would be the last generation. The current generation is “6.”

The second number “2” is essentially the “quality” of the card. They range from “1” to “9,” so you can see that a “2” is pretty low on the totem pole.

Check out this as a reference: http://www.videocardbenchmark.net/high_end_gpus.html

The 520M is on the list but the regular 520 is absent. You’re looking at a score of probably about 400ish with the 520 though, wheras for a fraction of the price of what you’re paying for that CPU, you could get yourself a truly decent graphics card.

Thanks a lot for the feedback guys. I’ll keep an eye on this thread, but I think I got the answers I was looking/hoping for/needing.

What’s really funny is that I’ve been out in the middle of some prairie or up on a mountain or something, and suddenly I hear an NPC say something as if they’re standing right next to me….except there’s nothing as far as I can see.

I also have issues, as a ranger, with my pet’s footsteps becoming very loud until I switch pets. This always happens right at the end of a fight, and usually I’ve switched pets in the middle of the fight.

I’ve heard people talking in-game about this kind of thing saying it’s the game’s sound engine crashing. I’ve got no idea if there’s any truth to that though.

PhysiQz.8721:

Hey guys,

I’m loving guild wars 2, but with my current rig I only max out at about 19fps which has a AMD quad core 2.2GHz processor with a 9600gt nvidia card which is bothering me as I really enjoy the game itself.

So I have finally decided to invest in a new gaming rig.
I’m setting the budget at about £900 for the tower, and the reason I’m here is because I would like to know if anybody feels this would be a good enough spec to run the game on high settings and also enjoy the WvW as I am very into the pvp aspect on guild wars 2 but at the moment I cant run more than 3fps when huge battles start flaring up.

Here is the new rig I am planning on getting.

Processor (CPU)
Intel® Core™i7 Quad Core Processor i7-3770K (3.5GHz) 8MB Cache

Motherboard
ASUS® P8Z77-M: MICRO-ATX, USB 3.0, SATA 6GBs, ATI®CrossFireX

Memory (RAM)
8GB SAMSUNG DUAL-DDR3 1333MHz (2 X 4GB)

Graphics Card
2GB AMD RADEON™ HD7870 – DVI,HDMI,2 mDP – DX® 11, Eyefinity 4 Capable

Operating SystemGenuine Windows 7 Home Premium 64 Bit w/SP1 – inc DVD & Licence

If anybody could tell me if they think this rig would be ideal or if anybody knows any current optimization problems with anything here it would be greatly appreciated before i bite the bullet and place my order!

Thanks

This system should more than suffice. There are a few apparent performance issues with GW2 right now that may cause some less than optimal performance out of the gate though, so hopefully they resolve them by the time you get this system built.

PrinceAli.3140:

Im thinking the same thing. Saw a few people saying there was a patch on friday that messed things up. I only got the game yesterday so I don’t know if that’s the problem im having. When did you get the game?

I’ve had it since launch day, but I didn’t notice any change on friday. I just got the new vid card yesterday, so it’s possible this performance issue would have affected me last friday, and wasn’t affecting the old card….or something.

PrinceAli.3140:

The main problem for me is that the game is not using the gfx card(s) properly. Everything on the lowest settings @ 1024×768 and it’s only using 10-20% on both my gpu’s but the framerate is avg of 40 (im using nvidia 570 sli). If I switch off sli the framerate is identical but the gpu usage is about 60% (max settings). My cpu is not the problem either (i7 920) as it’s only using 30-50%.

Man, that’s bizarre. Definitely sounds like a software issue on the GW2 end. I know this sounds crazy, but it almost sounds like they stuck an unintentional “sleep” in the code that is causing a nasty bottleneck.

ArenaNet commented on twitter yesterday that its servers were getting slammed from all the downloading of the game going on. They disabled the downloads for a while, and reopened it yesterday, so it’s probably related to that…

PrinceAli.3140:

I have the same problem. You check to see what your GPU usage is in-game?

I haven’t checked. I’ll do that tonight.

It’s some consolation to know that I’m not the only one with this issue though. At least we know it’s (probably) not our machines….

Side notes, since I’m sure people will ask:

The system itself is relatively new (only about two months old.) The windows install is quite clean. All I’ve installed is GW2, Steam (and a few steam games), WoW, and 3dMark.

When I got the new vid card, I completely uninstalled the AMD software/drivers, shut down the computer, put in the new vid card, booted and reinstalled the drivers/software.

Hey all, having some weird performance issues and wanted to check if this is par for the course at this point, or if there is something dreadfully wrong…

System Specs:
AMD FX-4100 OC’d @ 4.0Ghz.
8GB DDR3 1333 (PC3 10666) RAM
HIS IceQ Radeon HD 7870 @ 1100Mhz (Latest WHQL Catalyst drivers (12.8))
Just upgraded from HIS Radeon HD 6750 (Latest WHQL Catalyst drivers (12.8))

3dMark11 Performance before vid card upgrade (Performance setting):
CPU: ~3300
GPU: ~1600
Combined: ~1850

3dMark11 Performance after vid card upgrade (Performance setting):
CPU: ~3300
GPU: ~6900
Combined: ~5550

GW2 settings for all tests (unless otherwise mentioned):
1920×1200
Unlimited framerate
No vertical sync (even disabled it at the driver level to be sure)

Before vid card upgrade in GW2:
Medium-high settings, no AA, some bells and whistles turned off, 20-45 FPS depending on the scene, dropping to slideshow speed in large boss battles.

After vid card upgrade in GW2:
Same settings, same framerate as before.
Ultra settings, same framerate.
Ultra with *super*sampling enabled, same framerate.
Ultra with *sub*sampling enabled, same framerate.
Vertical sync, same framerate.
Everything turned all the way down, no bells, no whistles, subsampling, etc: 30-50FPS.

What in the world is going on? This system, even with the mid-range CPU, should be playing this game like a bat outta hell. I get roughly the same framerate in the 3dMark11 tests as I get in the game.

The average framerate seems to be sitting right around 35FPS across the board.

Any thoughts?