Showing Posts For Moderator.9672:

Unbalance between dps and support make pvp not fun.

in PvP

Posted by: Moderator.9672

Moderator.9672

Hi,

Please help keep these forums a productive and friendly place.

For more information, please have a look at our forum Code of Conduct, users breaking those rules risk an infraction.

Misunderstood

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Yuml, please post in this thread above, as Zaken suggested.

For the others, have a look a this thread: How to submit a ticket and update your tickets with the required information if they are missing.

The thread is locked, thanks for your understanding.

Disappointed with the support

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Zaken is right, you’ll need to wait at least 24 to 48 hours. Have a look at this thread: How to submit a ticket. And check if you gave the required information.

The topic is locked, thanks for your contribution.

Is it possible to stop the email authentication on log in?

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

You can disable email authentication with the help of the Support. Contact the team by filing a ticket through the “Ask a Question” tab on that linked page.

Thanks for your help.

Account permanently banned?

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Veljko is right, please stay in touch with the support to have this issue resolved.

Have a look at this thread: How to submit a ticket and check if you gave the required information. If not, please update your ticket.

Thanks for your contribution.

my account was suspended from nothing

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Please stay in touch with the support and have a look at this thread: How to submit a ticket. If the required information are missing, update one of the two tickets you have sent.

Then close the duplicate one. Like Zaken and Calico said, creating multiple tickets delays your response.

The thead is now locked, thanks for you help.

Friend hasn't been able to play for 2 months due to a hacker.

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Only the support is able to help you in such situation.

Please ask your friend to stay in touch with them.
http://en.support.guildwars2.com/app/account/support/session/L3RpbWUvMTM0Nzk1MDgwNS9zaWQvNlhtU3B4Nmw%3D

The thread is now locked.

Server outages?

in Guild Wars 2 Discussion

Posted by: Moderator.9672

Moderator.9672

Hi,

We are aware of the Login issues.

We are working to solve them, and apologize for the inconvenience.

We thank you for your patience and understanding.

Connection failure

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

As dhodgie mentioned, we are ware of these login issues.

We do apologize for the inconvenience and thank you for your patience and understanding.

cant buy gems

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Please get in touch with them to have this issue resolved.

Have a look at this thread: How to submit a ticket before submitting it, in order to give all required information.

Thanks for you contribution.

connection failed, please try again later.

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

We are aware of the login issues.

We are working to solve them, and apologize for the inconvenience.

Thank you for your patience!

Server crashed now i'm out a sigil

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Please get in touch with the support to have this issue resolved.

Thanks for your contribution, the thread is now locked.

Blocked/Suspended/Terminated -- Player Comments

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Please help keep these forums a productive and friendly place by posting in a respectful tone.

Please, have a look at our forum Code of Conduct
Users breaking those rules risk an infraction

Hurricane Sandy and the SotMK

in Halloween Event

Posted by: Moderator.9672

Moderator.9672

Hi,

Like stygon mentioned, there is already a merged thread about this topic. For more visibility, please post into it.

This topic is now locked, thanks for you contribution.

Can we report bots on the forums via screenshot?

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

You should have a look at our forum Code of Conduct. Character Assassination is expressly forbidden.

To report bots, please either use the in-game tool or report them directly contacting the support.

The thread is now locked, thanks for your help.

(edited by Moderator.9672)

Can I report all Charr for griefing?

in Halloween Event

Posted by: Moderator.9672

Moderator.9672

Hi,

Since the conversation drifts and seems to have run its course, the thread is now locked.

Thanks for you contribution.

Hurricane Sandy Interrupts our Halloween Event [Merged]

in Halloween Event

Posted by: Moderator.9672

Moderator.9672

Hi,

For more visibility the threads were merged, please refrain from making duplicate threads about this topic.

Users breaking those rules risk an infraction, for more information, please have a look at our forum Code of Conduct

(edited by Moderator.9672)

Creating an Anti-Botting Guild

in Guild Wars 2 Discussion

Posted by: Moderator.9672

Moderator.9672

Hi,

The best thing players can do is keep on reporting every incident of suspected botting behavior using either the in-game tool or contacting directly the support. Thanks for the continued reports and everyone’s patience.

Thanks for your help, the topic is now locked.

(edited by Moderator.9672)

Error 45:6:3:2114 - Help!

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Please stay in touch with the support, they will help you have this issue resolved.

Have a look at this thread How to submit a ticket and update your ticket if the required information are missing.

You are invited to wait at least 3 days before posting for a review, please read this topic for more information: Tickets for Review.

The thread is now locked, thanks for your contribution.

Will not link with GW1 Account

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Please, stay in touch with the support, they will help you have this issue resolved.

Have a look at this thread: How to submit a ticket, and update your ticket if the required information are missing.

The topic is now locked, thanks for your contribution.

Account suspended

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Have a look at this thread: How to Submit a ticket and check if you gave the required information when you sent your ticket.

If not, please update it. The support is the only one to be able to resolve this issue.

If your issue has not been resolved in four days or more, please read this thread here.

The thread is now locked, thanks for your understanding.

Change Login Name?

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

In order to change your login name, we invite you to get in touch with the support here.

Please have a look at this thread: How to submit a ticket before submitting it.

This topic is now locked, thanks for your contribution.

Email Auth

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

You can disable email authentication with the help of the Support. Contact the team by filing a ticket through the “Ask a Question” tab on that linked page.

The thread is now locked, thanks for your contribution.

Account linked but HoM empty!!!

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Please, contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

I will not buy another expansion of GW2 until email confirmation is gone

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

As MajorKong said, you can disable email authentication with the help of the Support. Contact the team by filing a ticket through the “Ask a Question” tab on that linked page.

This topic is now locked, thanks for your help.

Unbalance between dps and support make pvp not fun.

in PvP

Posted by: Moderator.9672

Moderator.9672

Hi,

Please help keep these forums a productive and friendly place by posting in a respectful tone.

Users breaking those rules risk an infraction.

For more information, please have a look at our forum Code of Conduct

A complaint..

in Guild Wars 2 Discussion

Posted by: Moderator.9672

Moderator.9672

Hi,

Remember to post in a respectful tone, providing meaningful contribution to the topic.

Users breaking those rules risk an infraction.

For more information, please have a look at our forum Code of Conduct

Change email address.

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

In order to update your email address, you have to get in touch with the support here.

This thread is now locked, thanks for your understanding.

Are these the bots everyone is talking about?

in Guild Wars 2 Discussion

Posted by: Moderator.9672

Moderator.9672

Hi everybody,

Please have a look at this thread as mentioned above: https://forum-en.gw2archive.eu/forum/game/gw2/On-Botting-and-What-We-re-Doing-About-It

And as roqoco suggested, keep on reporting any bots you see.

The topic is now locked, thanks for your contribution.

Newest Game Build Causing Login Issues

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Please ask your friend to create a ticket to have this issue resolved. Have a look at this thread: How to submit a technical support ticket before submitting it.

This topic is now locked, thanks for your contribution.

Is AFKing with auto-attack enabled skills on DE spawns a bannable offense?

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

This topic has already been addressed Here.

Here is the link for the Policy about Third-Party Programs.

This topic is now locked, thanks for your contribution.

Hacked gold taken

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

To have these issues resolved, please open a ticket or stay in touch with the support. Have a look at this thread Here: “How to submit a ticket” and update your ticket with the required information.

This topic is now locked, thanks for your contribution.

When will reserved names from GW1 be freed up?

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

As Flame Haze.1758 said, you should check this thread above till an update is made.

This topic is now locked, thanks for your contribution.

Roll back question

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

The ticket has just been submitted today, you are invited to wait at least 3 days before posting.

Please read this thread : “How to submit a ticket” and update your ticket with the required information.

Your question has already been answered, please have a look at this thread here.

This topic is now locked, thank you for your understanding.

Hacked and Banned while i was moving =(

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Please stay in touch with the support to have this issue resolved.

Check that you put all required information in your ticket when submitting it. If not, please update it as suggested here: How to submit a ticket.

The thread is now locked, thanks for your contribution.

(edited by Moderator.9672)

Wrongly Terminated Account

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

The ticket has just been submitted today, you are invited to wait at least 3 days before posting here.

Have a look at this thread: How to Submit a ticket and check if you gave the required information when you sent your ticket.

If not, please update it. The support is the only one to be able to resolve this issue.

The thread is now locked, thanks for your understanding.

My account got suspended for no reason

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Please, for that kind of issues always get in touch with the support.

Before submitting your ticket, have a look at this thread:
How to submit a ticket in order to give the required information.

The thread is now locked, thanks for your contribution.

How would you fix the warrior?

in Warrior

Posted by: Moderator.9672

Moderator.9672

Hi,

Please help keep these forums a productive and friendly place by posting in a respectful tone and providing meaningful contribution to the topic.

Users breaking those rules risk an infraction.

For more information, please have a look at our forum Code of Conduct

Mad Memories now bugged?

in Players Helping Players

Posted by: Moderator.9672

Moderator.9672

Hi,

Since this issue is resolved, the topic is now locked and moved to the sub-forum: Players Helping Players.

Thanks for your help.

My initial account Authentication email never came

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

As a first step you can get in touch with the support.

Please, have a look at this thread: How to submit a ticket and submit one.

Guild moved to a full server, cannot follow.

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Please have a look at what Gaile Gray said in this topic: Server transfers.

This thread is now locked, thank you all for your contribution.

How do I disable the Email Authentication?

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Anonymouse is right, but you can still disable email authentication with the help of the Support. Contact the team by filing a ticket through the “Ask a Question” tab on that linked page.

This thread is now locked, thanks for your contribution.

Can't get on same server

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

You will find an answer having a look at this thread here:
Server Transfer.

This thread is now locked, thanks for your contribution.

10/19 Sanctum of Rall vs Crystal Desert vs Sea of Sorrows

in WvW

Posted by: Moderator.9672

Moderator.9672

Hi,

Please help keep these forums a productive and friendly place by posting in a respectful tone and providing meaningful contribution to the topic.

Users breaking those rules risk an infraction.

For more information, please have a look at our forum Code of Conduct

Ride the Lightning 10/22/12

in Bugs: Game, Forum, Website

Posted by: Moderator.9672

Moderator.9672

Hi,

Please have a look at this topic here about posting in this sub-forum: How to report bugs

Once the bug reported, please refrain from discussing or bumping the thread.

Thanks for your understanding.

Users breaking those rules risk an infraction.
For more information, please have a look at our forum Code of Conduct

MMO's need a grind but not for fluff

in Guild Wars 2 Discussion

Posted by: Moderator.9672

Moderator.9672

Hi,

Please help keep these forums a productive place by providing meaningful contribution to the topic.

Users breaking those rules risk an infraction.

For more information, please have a look at our forum Code of Conduct

Account despended. Error code 45:6:3:2114.

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Please stay in touch with the support to have this issue resolved.

You can have a look to this thread: How to submit a ticket. Updating your ticket with all required information will help you get a faster answer.

This topic will now be locked, thanks for your understanding.

Banned, i didnt do nothing wrong at least i hope so

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Rajani Isa exactly suggested what should be done.

Have a look to this thread How to submit a ticket to put all required information before submitting your ticket.

This thread will now be locked, thanks for your contribution.

GEM Purchase Issue

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Please, to have this issue resolved, you should create a ticket.

Have a look at this thread: How to Submit a ticket before submitting it.

You can also post in this thread: Gem Store Questions-issues

This topic will now be locked, thanks for your understanding.

(edited by Moderator.9672)

Stop free transfers

in Suggestions

Posted by: Moderator.9672

Moderator.9672

Hi,

Thanks for your suggestions.

This thread will now be locked and moved to the appropriate Sub-forum: Suggestions