Hi,
Endlessdreamer suggested exactly the steps you should follow to have your issue resolved.
I will only add this: please have a look at the thread How to submit a ticket before submitting it.
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Hi,
To have this issue resolved, you should submit a ticket.
Please, have a look to this thread: How to Sumit a ticket.
Thanks for your understanding.
Hi,
As a first step, change your password.
Then get in touch with the support.
Have a look to this thread: How to submit a ticket in order to put all required information before submitting your ticket.
Thanks
(edited by Moderator.9672)
Yeah, I mistakenly bought this game and was wondering, is a refund possible?
in Account & Technical Support
Posted by: Moderator.9672
Hi,
Please get in touch with the support to have this issue resolved.
This thread will now be locked, thanks for your understanding.
Hi,
Please help keep these forums a productive and friendly place by posting in a respectful tone.
Users breaking those rules risk an infraction.
For more information, please have a look at our forum Code of Conduct
Hi,
You have submitted a ticket today, please wait at least 3 days before asking for a follow-up.
Remember to put all required information in it, you can have a look at it in this thread: How to Submit a ticket.
Thank you for your understanding, this thread will now be locked.
Submitted support ticket, but have gotten no emails.
in Account & Technical Support
Posted by: Moderator.9672
Hi,
Please, have a look at this thread How to Submit a ticket to get an answer to your questions.
If needed, update your ticket with the required information. You are invited to wait at least 3 days.
This thread will now be locked, thank for your understanding.
Hi,
Please help keep these forums a productive and friendly place by posting in a respectful tone and providing meaningful contribution to the topic.
Users breaking those rules risk an infraction.
For more information, please have a look at our forum Code of Conduct
Cannot run game kept getting and internet connection error.
in Account & Technical Support
Posted by: Moderator.9672
Hi,
If an error code is displayed, you could go and have a look at this support page Here in order to get some help as a first step.
Hi,
Since the issue is solved, the topic will now be locked.
Thanks for your contribution.
(edited by Moderator.9672)
Hi,
Please refer to this thread Here about this issue now.
This topic will now be locked, thanks for your contribution.
(edited by Moderator.9672)
Hi,
Please refer to the thread Here about this issue now.
This topic will now be locked, thanks for your contribution.
(edited by Moderator.9672)
Hi,
since this topic provides any help, it will now be locked.
Thanks for your understanding.
Hi,
as a first step, you can try to get in touch with the support to get answers.
(edited by Moderator.9672)
Hi,
Please have a look to this thread: Here.
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Hi,
As mentioned above, you should change email and password.
Please get in touch with the support to have this issue resolved.
This topic will now be locked, thanks for your contribution.
(edited by Moderator.9672)
Hi,
The issue resolved, this topic will now be locked.
Thank you for your contribution and feedback
Could I possibly be banned for assisting with gold or items sales for real world money for this?
in Account & Technical Support
Posted by: Moderator.9672
Hi,
Please get in touch with the support to have this issue resolved.
Read this thread Here: “How to submit a ticket” before submitting it.
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Hi,
Thank you for sharing your thought and suggestions.
This topic will now be locked, thanks for your understanding and contribution.
Hi,
as mentioned above, please submit a ticket with the required information.
You can also read this thread here: “How to submit a ticket”.
This topic will now be locked, thank you all for you help.
Hi,
The ticket has just been submitted today, you are invited to wait at least 3 days before posting here.
Please read this thread : “How to submit a ticket” and update your ticket with the required information.
This topic will now be locked, thanks for your understanding.
Hi,
In order to update your email address, you are invited to get in touch with the support here.
This topic will now be locked, thanks for your understanding.
Hi,
The ticket has just been submitted today, you are invited to wait at least 3 days before posting here.
Please read this thread Here: “How to submit a ticket” and update your ticket with the required information.
This topic will now be locked, thanks for your understanding.
Just bought game with girlfriend tonight....
in Account & Technical Support
Posted by: Moderator.9672
Hi,
Please update the ticket you have submitted inserting the required information that you can find in this thread Here: How to Submit a ticket
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(edited by Moderator.9672)
Hi,
You are advised to get in touch with the support to have this issue resolved.
The topic will now be locked, thanks for your contribution.
(edited by Moderator.9672)
Hi,
You are invited to post this bug in the French forums.
This topic will now be locked.
Thanks for your understanding.
Hi,
Since this thread is not about a game bug, it will now be locked.
Thanks for your understanding and contributions.
Hi,
Since this is not a bug, this topic will now be locked.
Thanks for your contributions.
Hi,
This thread will now be locked, thanks for your contributions.
Hi,
Only the support is able to restore your account. Tickets queues are running about 24-48 hours. Please have a look to this thread here: How to submit a ticket.
This topic will now be locked, thanks for your understanding.
ArenaNet cannot approve or review or “vet” any third-party programs. Our general policy is that anything that gives advantage is forbidden; anything that imbalances the game in favor of one player over another is strictly disallowed. With that said, we are aware that some utilities help players without impacting others, that is, they do not give anyone an advantage over someone else.
Our development team is not able to review third-party programs to assess their components or give them any sort of approval. We make our policies clear in our User Agreement, Rules of Conduct, and the Conduct Breaches and Outcomes document, which you can find in the Legal Documentation section of our website: https://www.guildwars2.com/en/legal/ You should know the following:
1. If you chose to use any third-party program, you do so at your own risk.
2. We cannot offer support if the third-party program impacts Guild Wars or Guild Wars 2 and, for instance, makes the game unplayable.
3. If you choose to use what you believe to be a “benign,” or non-advantage-giving program, be sure to get it from a legitimate source to protect yourself from the possible addition of cheats or key-loggers.
The best way for a player to assess whether a specific third-party program could have any impact on another player or a PvP opponent is to ask:
• “Does this program allow someone to play faster, better, longer, or more accurately than someone who doesn’t use it?”
• “Does this program allow someone to ‘play’ when he/she is not at the computer?”
• “Does this program allow the user to gain undeserved rewards?”
If the answer to any of these questions is “yes”—or even “maybe”—then we strongly recommend that you do not use the program because to do so may place your Guild Wars or Guild Wars 2 account in jeopardy.In the future, we will be working directly with the community to develop app support for Guild Wars 2, so stay tuned for more info!
Everything mentioned in this quote answers to the questions you ask.
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Hi,
As mentioned above, you are advised to get in touch with the support to have this issue resolved.
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Hi there,
… before getting an error and disconnected from the server.
Any help would be greatly appreciated.
Which error message appears ?
As a first step, visiting this page Here could provide you help about this issue.
Please go to https://en.support.guildwars2.com/ and use the Ask a Question tab to submit information to us.
Use this subject line: Error 7 Problems: Responding to Forum Info Request
Please provide this information:
- If you have a game account for the original Guild Wars, can you play it?
- Where are you playing Guild Wars 2 from?
- At what time and in which time zone do you play Guild Wars 2?
All of the reports will be examined by our Tech Support team and routed to our developers.
As mentioned, submit a ticket with the required subject line and information.
Posting them here is unfortunately not needed
Thank you for your understanding
GPU running at 100% one almost all settings(XFX 6970 950/1450)
in Account & Technical Support
Posted by: Moderator.9672
Hi,
Please help keep these forums a productive and friendly place by posting in a respectful tone.
Thanks for your help and understanding
Hi,
Please, remember to submit a ticket like suggested in this topic Here: _ Info request Error 7_.
Thanks for your understanding
Hi,
thank you all for your help and useful contributions.
Since the question was answered, this topic will now be locked.
(edited by Moderator.9672)
Hi,
Please read this thread Here: Network Lag, if you’re experiencing lag issues.
We now lock this topic.
Please don’t make duplicate threads, if you have already posted here, refrain from posting multiple times in multiple locations. Thanks for your understanding
Thread merged
Hi,
as mentioned above, get in touch with the support: Information about how to submit a ticket.
Account terminated and can't make a ticket.
in Account & Technical Support
Posted by: Moderator.9672
Hi,
as said above, please create a support account and submit a ticket. Have a look to this topic here Information about how to submit a ticket.
Hi,
Thank you all for your contributions, we now lock this topic.
You can still read and post HERE.
Thanks for your understanding.
While Thieves have Init, they won't be balanced like the rest of us
in PvP
Posted by: Moderator.9672
Hi,
We thank you for your contributions and now lock this topic.
You can still post in this thread HERE.
Thanks for your understanding.
Hi,
We thank you for your contributions and now lock this topic.
You can still post in this thread HERE.
Thanks for your understanding.
Why I can't recommend GW2 to my Mac friends.
in Account & Technical Support
Posted by: Moderator.9672
Hi,
since this conversation seems to have run its course, the thread will now be locked.
Thanks for your contributions.
Amazing... MacBook Air 1.4 Core 2 Duo, 2GB Ram, NVIDIA GeForce 320M 256 MB
in Account & Technical Support
Posted by: Moderator.9672
Hi,
thank you for your contributions, we now lock this topic.
Hi,
we advise you to read the Guild Wars 2 User Agreement HERE, particularly the paragraph (f) of the Part 2.
We lock this topic and thank you for your contributions.
(edited by Moderator.9672)
Hi,
You can disable email authentication with the help of the Support. Contact the team by filing a ticket through the “Ask a Question” tab on that linked page.
You can also read this topic about dynamic IP HERE, and that one about Authentication questions HERE.
We lock this topic, thanks for your contributions.