Showing Posts For Moderator.9672:

Account Blocked

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Please stay in touch with the support to have this issue resolved.

Thanks for your contribution, the topic is now locked.

Accidental server transfer to a European server...

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Unfortunately there isn’t any possibility but to wait till you’ll be able to transfer again.

Thanks for your contribution, the topic is now locked.

Accused of "fraudulent purchase"

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

The topic is now locked, thanks for your help and contribution.

Account Terminated?

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Please submit or update your ticket giving all required information listed in this thread: How to submit a ticket.

The topic is locked, thanks for your contribution.

Accidently purchased a Cultural Tier 3 Armor piece

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

As mentioned in the posts above, there isn’t any possibility to get a refund of these items accidentally bought.

The topic is now locked, thanks for your contribution.

(edited by Moderator.9672)

Please respond my ticket

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Indeed, so first have a look at this thread: How to submit a ticket you will find all required information you should give before submitting a ticket. If you didn’t, please update it.

Then before posting on the forum for a review wait at least 3 days and post in this specific thread: Tickets for Review 3 days and older.

Thanks for your understanding, the topic is now locked.

blocked for the reason i didnt do

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Please, have a look at this thread: How to submit a ticket and submit one.

The topic is now locked, thanks for your understanding.

My account is released again been blocked

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

First have a look at this thread: How to submit a ticket, you will find all required information you should give when submitting a ticket. If you didn’t, please update it.

Then, before posting on the forum for a review wait at least 3 days and post in this specific thread: Tickets for Review 3 days and older.

Thanks for your understanding, the topic is now locked.

Please ..check my ticket

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Renegadeimp is right, before posting on the forum for a review wait at least 3 days and post in this specific thread: Tickets for Review 3 days and older

Thanks for you understanding, the topic is now locked.

How to actually secure an account, mostly.

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Thanks for your suggestion and help.

The topic is now locked.

Account restored :)

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Thanks for your feedback!

The topic is now locked, thanks for your contribution.

Suspended for an account issue?

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Zaken is right, read the thread he suggested and give all required information before submitting your ticket.

Thanks for your contribution, the topic is locked.

Change password request question

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Please have a look at this thread: The change your password request and change your password.

Thanks for your help, the thread is now locked.

Accessed By An Unauthorized Individual.

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

You should create a ticket for each account. Have a look at this thread: How to submit a ticket, you will find all required information you should give when submitting a ticket. If you didn’t, please update them.

Thanks for your help, the topic is now locked.

wrongfully terminated account

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Have a look at this thread: How to submit a ticket, you will find all required information you should give when submitting a ticket. If you didn’t, please update it.

Thanks for your help, this topic is now locked.

(edited by Moderator.9672)

Wrongful Account Termination

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Please have a look at this thread: How to submit a ticket, you will find all required information you should give when submitting a ticket. If you didn’t, please update it.

Thanks for your contribution, the thread is now locked.

Blocked/Suspended/Terminated -- Player Comments

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Finally, if you have been waiting for more than 3 days, please post in this specific thread for a review: Tickets for Review 3 days and older.

If i open your link i get this message :

The page you were looking for doesn’t exist.

You may have mistyped the address or the page may have moved.

EDIT: I found the right page it is this one : https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged

You are right, I’ve edited it, many thanks for your help RMStrooper!

Blocked/Suspended/Terminated -- Player Comments

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Thanks for your feedback Teldec V.

Indeed, always get in touch with the support as soon as possible. Submit a ticket providing the required information listed here: How to submit a ticket.

Then as explained here: Multiple tickets, don’t do it, avoid opening duplicates, it will delay your answer.

Finally, if you have been waiting for more than 3 days, please post in this specific thread for a review: Tickets for Review 3 days and older.

Thanks for your help

(edited by Moderator.9672)

Guild Leadership Transfer

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Indeed, you should get in touch with the support, submitting a ticket here.

Thanks for your help, the thread is now locked.

Error 45.

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

As mentioned above, please update your ticket with the required information listed here: How to submit a ticket.

Thanks for your contribution, the topic is now locked.

Credit card approval failed when trying to buy gem

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Thank you all for your help, the topic is now locked since the answer was given.

Can I buy a guild wars 2 online for a friend?

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

we advise you to read the Guild Wars 2 User Agreement HERE, particularly the paragraph (f) of the Part 2.

The topic is now locked, thanks for your contribution.

In my view, Ele are bad compared to other classes.

in Elementalist

Posted by: Moderator.9672

Moderator.9672

Hi,

The conversation tone is since the beginning quite offensive and rude here, to avoid more infractions, the topic is now locked.

Thanks for your understanding.

For further information, please have a look at our forum Code of Conduct

Authenticator bug [Merged]

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Merging the thread help keeping it clear and visible for other users experiencing this issue and for us in order to analyse it.

Yes indeed posting on these forums means you are informing us.

Please keep reporting, and keep an eye here.

Thanks for your patience and understanding.

(edited by Moderator.9672)

Have Problem

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Indeed, you can have further information having a look at this thread here: What gets restored

or this one: Got hacked will i get my stuff back.

Thanks for your help, the topic is locked.

Unresolved ticket

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Please get in touch with the support again, updating your ticket.

Thanks for your understanding, the thread is now locked.

Changes in gold sellers tactic

in Guild Wars 2 Discussion

Posted by: Moderator.9672

Moderator.9672

Hi,

Please help us reporting those users. You can either use the in-game tool or report them contacting the support.

Thanks for your help and contribution

The topic is now locked.

Another Account Banned Wrong

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Please submit tickets and stay in touch with the support to have these issues resolved.

Remember to give the required information in your ticket in order to speed up the process. You can find them here: How to submit a ticket. If not, please update it.

The topic is now locked, thanks for your contribution.

Account terminated (Wrongly accused) pls help!

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

As Zaken said, stay in touch with the support. Please remember to put all required information listed in this thread: How to submit a ticket.

The topic is now locked, thanks for your contribution.

Account hacked, they stole everything!

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

First have a look at this thread: How to submit a ticket. Then please, submit a ticket with the required information and stay in touch with the support.

The topic is locked, thanks for your contribution.

Account hacked, banned. Urgent.

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

First have a look at this thread: How to submit a ticket. Then submit a ticket with the required information as soon as possible.

The topic is locked, thanks for your contribution.

Item from gem store NOT delivered

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Exactly, Zaken is right, get in touch with the support.

Before submitting the ticket, have a look at this thread How to submit a ticket and put all required information it it.

The thread is locked, thanks for your contribution.

Change E-mail

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

The topic has already been discussed and answered on this forum.

To have your email updated, please get in touch with the support here.

The topic is now locked, thanks for your contribution.

Any words on Engineer changes?

in Engineer

Posted by: Moderator.9672

Moderator.9672

Hi,

Please help keep these forums a productive and friendly place by posting in a respectful tone and providing meaningful contribution to the topic.

For more information, please have a look at our forum Code of Conduct, users breaking those rules risk an infraction.

About Desolation nightcappers situation

in WvW

Posted by: Moderator.9672

Moderator.9672

Hi,

Since this conversation seems to have run its course, the topic is now locked.

Thanks for your contribution.

Missing Gold

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Please get in touch with the support to have this issue resolved.

Thanks for your contribution.

Topic is now locked.

Character restoration

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Please have a look at this thread here: What gets restored, or this one: Got hacked will i get my stuff back for further information about the system that will be in place.

This topic is now locked, thanks for your contribution.

Switch to different E-MAIL

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hello,

You have to ask the support here to have your email updated.

Before submitting the ticket, try to give all required information listed in this thread: How to submit a ticket.

The topic is now locked, thanks for your contribution.

gem store customer/looking for refund

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Please stay in touch with the support to have this issue resolved.

The thread is now locked, thanks for your contribution.

Why did you guys make it so frustrating to change our email address?

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

As explained above, this is meant to improve your account security. Please have a look at this thread: How to submit a ticket give the required information in your ticket and submit it to have your email updated.

Thank you all for your help.

The topic is locked.

Support question

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

You are not supposed to do anything else now, if you have provided all the required information, the support will look into your issue and help you.

Thank you for your contribution and patience.

The topic is locked.

Botting Solutions

in Suggestions

Posted by: Moderator.9672

Moderator.9672

Hi,

Thanks for the suggestion, in order to keep it clear, the topic is now locked.

Thanks for your understanding.

Botting - Should Anet empower some responsible users as volunteers?

in Suggestions

Posted by: Moderator.9672

Moderator.9672

Hi,

Thank you for your suggestions. The topic will now be locked so that the suggestions won’t be confused when we gather them.

Thanks for your understanding.

How do i change my email adress/login?

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Ashlar is right, you have to ask the support here to have your email updated.

Before submitting the ticket, try to give all required information listed in this thread: How to submit a ticket.

Thanks for your help.

The topic is now locked.

Ticket turn around time? Still waiting for your error to be fixed.

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

First have a look at this thread: How to submit a ticket you’ll see that queues are running about 24- 48 hours. In this same thread, you will find all required information you should give when submitting a ticket. If you didn’t, please update it.

Then, about sending duplicate tickets, please, as explained here: Multiple tickets, don’t do it it will delay your answer, avoid doing it.

Finally, before posting on the forum for a review wait at least 3 days and post in this specific thread: Tickets for Review 3 days and older

Thanks for your understanding.

(edited by Moderator.9672)

Character name banned for what

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Please get in touch with the support to have an answer.

This topic is now locked, thanks for your contribution.

Account terminated - wrongfully reported.

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Please, have a look at this thread: How to submit a ticket and update it if the required information are missing.

The topic is now locked, thanks for your contribution.

Suspended account

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

As Ashlar explained, an account is not suspended for “nothing”.

Please, first have a look at this thread: How to submit a ticket and check if you gave all required information in your ticket, if not, update it.

Secondly, post in this thread for a review if you didn’t have any answer since at least 3 days: Tickets for Review.

Thanks for your help, the thread is now locked.

not being able to stay connected long

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

You should have a look at this thread: How to submit a ticket and open a ticket with the required information.

Thanks for your contribution, the thread is now locked.

Want to re-enable the e-mail authentication

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

To enable the e-mail authentication, please have a look at this thread: How to submit a ticket and contact the support.

The thread is locked, thanks for your contribution.