Showing Posts For hoegarden.4287:

Purchased skin has disappeared

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Posted by: hoegarden.4287

hoegarden.4287

Maybe they know that items just don’t ‘disappear’ without reason.
Yes maybe the item is gone. But maybe you deleted by accident and don’t want to admit that. Or someone had access to your account and deleted the item.

In any case, they cared about you since they told you that they would like to replace the items. I hope they will find something from the game advisor so they can help you.

Can I get a refund for $400 of wasted gems?

in Account & Technical Support

Posted by: hoegarden.4287

hoegarden.4287

To go back to the OP’s problem, Anet didn’t forced you to spend all that money on gems. You did that on your own will. So why should they refund you now ?
It’s not like you pay every month for the game is it ?
You can’t buy a car, use it and after the first crash go back and ask a refund because the car is always crashing….

What to do for a player that constantly lies?

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Posted by: hoegarden.4287

hoegarden.4287

And don’t worry, they can say what they want, even if 20 000 people report you, it will be checked by an actual person. So it is not the amount of reports that count. So they prevent this kind of behavior. Just contact the support, and see how they get suspended

Banned for botting when not botting?

in Account & Technical Support

Posted by: hoegarden.4287

hoegarden.4287

I guess you figured wrong… You can indeed post a message here about your problem, but only after waiting the 3 day limit so that they get the time to read the ticket.
Anyway, if they banned you, then obvious there must be something wrong with the account. Maybe you don’t see it, but some hackers got in, you followed the same pattern as a bot… there can be 100 reasons why they did this.
It is in any case not wise to blame everything on the moderators. It can have some negative effects on the case :/

120hz monitor or Television?

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Posted by: hoegarden.4287

hoegarden.4287

I hope for you that you have some graphic cards who will stay on the road when you play guildwars 2 at that frequency… If you have a single card, then forget about getting 120 Hz on every modern game out now.

Offensive account names

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Posted by: hoegarden.4287

hoegarden.4287

I hope that you will name your kids with names like that. That will be hilarious

suspended for foul language??

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Posted by: hoegarden.4287

hoegarden.4287

While the nature of the Internet makes repercussions more likely (in a way) you can still have a metaphorical slip of the tongue while typing. It’s the equivalent of being made, or such, and punching the wall. Not a great idea, but sometimes you do it before you stop yourself.

How is it possible to spend time and effort typing something without realizing you’re doing it? Speech is natural. Typing is not.

Maybe he has some kind of muscle-memory (Yes that exists on wikipedia xD) and he have typed the words so many times before that he don’t remember what the hands are doing when the eyes are closed.

GW2 Restarts my computer once every hour.

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Posted by: hoegarden.4287

hoegarden.4287

And also no program is made to reboot your system. It’s not like guildwars 2 dev just add a random shutdown code in the game just for fun… So if the program broke something you get either a total freeze, a blue screen, or the pc just crash and don’t restart.
Since yours is restarting, then it’s more a hardware problem. (like gpu/cpu to hot or malfunction of any component.) Now maybe you think that your PSU is good enough, and i’m not gonna argue about that with you, but like every electronic device it can break or malfunction. So depending on how long you have been using it, the power can decrease. It’s always better to have some room for error. I have a 850 W one, and maybe i don’t use it all but i’m playing it save.
You can still measure your psu to see if it is still in good shape, otherwise buy a new one, it can only be better than now.

GW2 Restarts my computer once every hour.

in Account & Technical Support

Posted by: hoegarden.4287

hoegarden.4287

Well in any case, the psu is still low for the stuff you have. Never go cheap on a PSU.

GW2 Restarts my computer once every hour.

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Posted by: hoegarden.4287

hoegarden.4287

So let’s add all this up :
CPU 100% = 90W
GPU = minimum 500 (see amd website)
RAM => 4W per stick = minimum 8W
HDD = around 8W
Now you have 550W , so when the pc is stressed to the max like when you play guildwars 2 you gonna have some power problems
You need at least 600W to keep the machine up and running. And it’s good to compare with other games, but do it with similar games not ‘Lol’ wich is already a joke on it’s own :p
Do you compare a 300 hp car with a 60 hp car… and then ask if the 60 one can go as fast as the first one ?

Please Stop banning our guild leaders.

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Posted by: hoegarden.4287

hoegarden.4287

And like most people said here, there is no auto banning in this game. Each ban is reviewed by a moderator. So yes they found something suspicious about your leader, and maybe he wasn’t honest with the members. Anyway looks like you will protect him in any case. We are all guilty unless proven innocent.

Suspended for inappropriate name?

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Posted by: hoegarden.4287

hoegarden.4287

Where was the time that a name was a name, not some kind of sentence….

Please Stop banning our guild leaders.

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Posted by: hoegarden.4287

hoegarden.4287

Maybe it is because anet just see 1 person getting gold from X number of other accounts. And maybe this is a known pattern for gold sellers, hackers, or any other scam that exists.
So yes maybe you did nothing wrong, but the admins don’t have cameras on each computer of the player to see if it is actually the real guy pushing the button.

e-Mail from "ArenaNet?" Please read! [merged]

in Account & Technical Support

Posted by: hoegarden.4287

hoegarden.4287

Some just love old news. But yeah it’s good to remind some players about this from time to time

Worst customer support I've ever received

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Posted by: hoegarden.4287

hoegarden.4287

And i can’t talk about experience… Never had a problem so far in this game.
So for me the support is great :P

Password ... Wrong?

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Posted by: hoegarden.4287

hoegarden.4287

Yes excuse me for this. It was during the beta that you needed those 4 digits my apologize.

suspended for foul language??

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Posted by: hoegarden.4287

hoegarden.4287

Yes i understand your point, but why not try to express yourself in a proper manner so you don’t get banned by those who turned it off ?
No swear = no suspension it can’t be more simple

Worst customer support I've ever received

in Account & Technical Support

Posted by: hoegarden.4287

hoegarden.4287

I think the problem is more like ‘they can do it but will not’ because if they do it for you, then they should do it for all the 3 million other players. Imagine 2000 requests per minute for changing 1 item to an other character ?
It is indeed unfortunate that this happened to you. Maybe we can get some donations for you so you can buy the item again

suspended for foul language??

in Account & Technical Support

Posted by: hoegarden.4287

hoegarden.4287

So if someone let their house door open, and you break in, and get jailed your argument to get free will be ‘They made a choice to let the door open’ ?
You used inappropriate language, with or without filter. It’s not because there is a filter that you can swear for every word you say in the game. Also if you looked at most of the bans here, you can see that there is almost a zero tolerance on the rules.
You can now spend those lovely 71 hours for dropping some steam, and go punch some punching-bag.

Password ... Wrong?

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Posted by: hoegarden.4287

hoegarden.4287

Make sure that the username is with the numbers behind.

Will name PWN STARZ breach tos?

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Posted by: hoegarden.4287

hoegarden.4287

Well if you are the adventure guy, who not using it and see what happens. You may or not get suspended, and then you must do some Indiana Jones styles tricks to get the name changed

How good would a computer like this run Gw2?

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Posted by: hoegarden.4287

hoegarden.4287

Lol where was the time that everyone on this forum told people that cpu was not good, need to change the cpu, nobody talked about gpu because it only did 40% of the job, and now all the sudden the gpu is more important ? Guess summer is coming
(And no i was not referring to you Limey, more to solarnova and co)

CPU usage way too high.

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Posted by: hoegarden.4287

hoegarden.4287

Maybe, but maybe it is just a wrong cooler for your laptop.
Check how the fan works on the laptop. If it is at the bottom and pull cold air in the laptop then you need a cooling pad who go in the same direction. You create more airflow, and more cold air is going in the laptop. If you suck all the air under the laptop, the fan will mostly use hot air that just came out the laptop and send that back into it.

CPU usage way too high.

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Posted by: hoegarden.4287

hoegarden.4287

Can you tell what cooling pad you use ? I even a few too, and some are just not worth the name ‘cooling’.
The one i recommend is a Zalman ZM NC11 (if to high in price, try any other product of zalman.) They are the only ones i could found who blow air on the back of the laptop. That is more efficient than sucking the air. (with the ZM, i can feel the air coming out the keyboard, so it is a very nice active cooling with amazing results)

Will name PWN STARZ breach tos?

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Posted by: hoegarden.4287

hoegarden.4287

Yes. PWN is not a name. You should put at least 1 vowel in a name. I guess some people need to learn what a word/name is

How good would a computer like this run Gw2?

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Posted by: hoegarden.4287

hoegarden.4287

It will run GW2, but it looks like some people here have set the standards to ’ if it doesn’t run the game with high setting at 60fps in WvW then it is garbage’.

You will have to lower some settings, but you will be able to run the game without lag

CPU usage way too high.

in Account & Technical Support

Posted by: hoegarden.4287

hoegarden.4287

Try to clean the laptop from the inside out. But yeah, the cpu will still heat a lot and fast because the game is almost a pretty hard stress-test for the cpu. If you can’t cool it down enough, you can break it. Lucky they shutdown now, years ago they just run until they burn
So a laptop is a bad choice for playing GW2 unless it is one out of the box with no dust in the fan and pipes.

Europe in America

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Posted by: hoegarden.4287

hoegarden.4287

Or you can do a speedtest () And pick a server in america. It will give you global image on how fast the connection is. It will not be the actual speed so watch out with those numbers.

Account suspended in error

in Account & Technical Support

Posted by: hoegarden.4287

hoegarden.4287

You must give them at least 3 days before you get some reply from the support.
I hope that Gaile will take a look here She is pretty good at fixing stuff.

Europe in America

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Posted by: hoegarden.4287

hoegarden.4287

I am from Belgium and play on american servers, personally I don’t see much lag, but my connection is higher that yours.

Account suspended in error

in Account & Technical Support

Posted by: hoegarden.4287

hoegarden.4287

purchases of updates ?
Anyway, i suggest you send a ticket to the support. You are guilty until proven innocent, i know it sucks for you, friends, guild, the community but try to get the account back, and keep playing

720 resolution not fullscreen

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Posted by: hoegarden.4287

hoegarden.4287

Glad i could help you with this

720 resolution not fullscreen

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Posted by: hoegarden.4287

hoegarden.4287

I had that too, i fixed that in the catalyst controls, there are some special settings for lcd screens in there.
I have enabled the gpu scaling, and fixed the problem. So i hope you have an ati :p so you can check that ^^

Attachments:

(edited by hoegarden.4287)

Upgrading my PC

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Posted by: hoegarden.4287

hoegarden.4287

Well if you added 20$ you could buy a brand new Radeon HD 5750, still 3 times better than the one you have now (and not new)

Upgrading my PC

in Account & Technical Support

Posted by: hoegarden.4287

hoegarden.4287

high end card… It is at the very bottom of that list.
http://www.videocardbenchmark.net/video_lookup.php?gpu=GeForce+GTS+250&id=29

720 resolution not fullscreen

in Account & Technical Support

Posted by: hoegarden.4287

hoegarden.4287

Check the aspect ratio. Should be in 16:9.
Try to do an alt+tab, if the windows look like this too, check the settings of the graphic drivers or the screen settings

Improving My FPS

in Account & Technical Support

Posted by: hoegarden.4287

hoegarden.4287

Well intel HD graphics are all integrated gpus (i think) So the you can either buy a new laptop (knowing you will have to spend more than 999$ for a good gaming one), or buy a desktop computer.

e-Mail from "ArenaNet?" Please read! [merged]

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Posted by: hoegarden.4287

hoegarden.4287

Well necrofobic, maybe you are very carefull and all, but remember that it can me on an innocent news paper link that hackers putted their little virus such as keyloggers or any other stuff to get your information. It doesn’t matter how much tinfoil you are using. Be happy anet uses a system like this where even if the hacker get’s your password, they can’t get ingame (unless you are a total kitten and used the same one on the email).
So try to review all the stuff you did, since you are 100% sure that your password is unbreakable, they got it one way or an other

My account was hucked!

in Account & Technical Support

Posted by: hoegarden.4287

hoegarden.4287

You should contact the support so they can restore your account the way it was just before the hack.

Improving My FPS

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Posted by: hoegarden.4287

hoegarden.4287

Your computer runs so slowly because the cpu must do 2 jobs at the same time. You don’t have an actual stand alone graphic card. So it’s almost junk if you want to play games on it.

e-Mail from "ArenaNet?" Please read! [merged]

in Account & Technical Support

Posted by: hoegarden.4287

hoegarden.4287

For me, the fact that i get those emails on the wrong email means that they can get emails from guildwars 1 and not from the 2. Maybe we can see player’s email on the website of anet.

Heating issues since culling patch

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Posted by: hoegarden.4287

hoegarden.4287

That will suck if patches nowadays attract dust when you install them…
Maybe the dust isn’t right at the exit, but far more in the tiny pipes. Anyway, 80° may be perfect to have some toasted bread in the morning, that taste good
This game lets your CPU work pretty hard, so it’s normal that it become hot. So extra cooling is needed when you play with a laptop. (I have like a fan tablet where i can put the laptop on it. It’s from zalman with one big fan. Pretty powerful stuff)

Email Authentication Problem

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Posted by: hoegarden.4287

hoegarden.4287

Check the spam/junk folder maybe the email is in there.

e-Mail from "ArenaNet?" Please read! [merged]

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Posted by: hoegarden.4287

hoegarden.4287

Nice try Bow… they even added a message on facebook about all this. The emails telling
“It has come to our attention that you are trying to sell your personal Guild Wars account(s). " further “If you ignore this mail your account can and will be closed permanently.”
are fake and if you believed in this, then watch how your account will be hacked in a few days. The real staff will never ever put this : “It will be ongoing for further investigation by ArenaNet Entertainment’s employees” in an email to a customer…

e-Mail from "ArenaNet?" Please read! [merged]

in Account & Technical Support

Posted by: hoegarden.4287

hoegarden.4287

Can people here delete the hyperlinks of the scam links ? I’m pretty sure some random guy will click on it, and will be all like “let’s connect to see what’s wrong with this” and bam his account got hacked… Put a printscreen, or delete the https:// text should do the job. I don’t think you want someone hacked because you posted the link

e-Mail from "ArenaNet?" Please read! [merged]

in Account & Technical Support

Posted by: hoegarden.4287

hoegarden.4287

Or just delete the http:// stuff. Then it will not be a link anymore. Better change it before others get hacked…

e-Mail from "ArenaNet?" Please read! [merged]

in Account & Technical Support

Posted by: hoegarden.4287

hoegarden.4287

I’m getting emails like that too. Sadly for the spammers, they used a wrong email address…

friend's account wrongly terminated

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Posted by: hoegarden.4287

hoegarden.4287

Maybe the account has been hacked, and used for botting. Changing the password will not be a waste of time in this case.

Name already taken

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Posted by: hoegarden.4287

hoegarden.4287

Then you still have 23h15 minutes to wait

Outlook suggests GW2 support e-mail is fraud

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Posted by: hoegarden.4287

hoegarden.4287

Do you have a solution on how anet can prevent your email client to flag their emails as ‘fraud’ ? Adding ‘this is a real email’ will not help….
Just check it, and if it’s save open/click on links.