Initial communication with CS starts via webform.
After form filled out and send I receive an email, with:
To add information to your request, simply reply to this email. If you no longer need assistance, just reply with “I no longer need help” in the body of your email.
I replayed on this email with additional information.
BUT! Next day I receive such message:
Thank you for contacting the Guild Wars 2 Support Team with your request for account assistance.
Before we can look into your request, we require that you contact us through the Guild Wars 2 Support Interface. We are unable to help you with a request filed through any other means.
To access our support interface, please go to the following link: https://help.guildwars2.com/anonymous_requests/new . Once you have opened that page, select “Account Issue” from the drop-down menu and fill in as much of the information on the form as you are able to provide. An agent will reply to your ticket as soon as they are able to do so.
Request number 1244090.
I don’t know why CS generate another request with number 1267197.
And don’t know why CS suggest me to fill out new form for my request 1244090
Before we can look into your request, we require that you contact us through the Guild Wars 2 Support Interface. We are unable to help you with a request filed through any other means.
Each time I’ve attempted to help someone with Diving Master (and for myself), it turned out not to be a ‘bug’ so much as one or more dives didn’t register achievement progress. That is, the person got the goggles, dived into what appeared to be the exactly correct location, and moved on, marking that dive as completed.
The only way to address it is to put the chieve on your watch list and systematically go through all the dives. Again. Unfortunately, there’s nothing in the game that lets you know whether you already have credit or are just missing the trigger.
Myself, I had to go through the full list a second time and then about 1/3 of them a third time. Turned out, there were two that have a large body of water below, but only a narrow spot in which you get credit.
I recommend taking a mesmer and setting a portal, so you can attempt each dive twice, trying to land in different spots.
Good luck.
I spend 3 days on Dive Master – and u suggest to spend another 3 days? No thanks!
Auto balance has nothing to do with the reward or vice versa. Or did you want some sort of reward tied to each match whether you win or lose? The thing is that this reward would end up being like Wintersday gifts where the majority of it was junk. The match average between 3-5 minutes (less if you hop and get lucky) so imagine how many rewards someone can accumulate.
Perhaps they could do a reward track like in PvP which is tied specifically to the activity.
Autobalance often kick you into loser team -> no win reward / no win counter.
Lose not rewarded at all.
Autobalance misused.
The triple trouble get completed daily. This is the [Problem/best thing about,depending on your opinion] with giant PUG raids. You get MANY fail attempts and a couple successful ones.
The event is not broken or bugged, and if you really thought it was bugged you should use the appropriate forum for bugs.
I consider that this event is too complicated compared to the similar events (see Tequatl.
This isn’t a bug. Its the design choice, just because people do not like it does not make it a bug. Seems like you are trying to make a mountain out of a mole hill.
That’s not about “bugs.” Did you even LOOK to see what that thread is about? Did you just grab something that looked like it might help whatever “case” you may have for posting bugs in the HoT forum?
It’s about people asking to have engineer kits visually updated with the expansion. There’s no bugs with the kits, they work perfectly fine, people are calling for the visuals to be “fixed” (in this case, changed) when the expansion comes out. It’s in the same vein as people asking for the new legendaries to be themed a certain way. Asking for an option to have the kits on your back look different as a feature in the upcoming expansion. Is not the same thing as you complaining about a “bug” in the wrong forum.
They aren’t posting in the support forum because IT’S NOT A BUG. THE KITS DON’T NEED TO BE HOTFIXED. They simply want them to have an option to change or hide the visuals of the kit as a feature to the expansion.
And no, any bug cannot be fixed just by having somebody work on it. That’s akin to going to your local church, and demanding that they fix your car by saying “Any engine issue can be fixed just by having ANYBODY work on it.” That’s some of the most flawed logic I’ve ever seen. Someone on the community team is unlikely to fix a bug that only a few players experience sporadically. For one because they most likely lack the training in that particular field, and secondly because they are paid to do their own jobs, not someone else’s.
There are big difference between intermident bugs and constant bugs that block in-game progress.
Also, citation needed on your “nobody works on bugs” claim.
I’ve personally put in several bug reports throughout beta and even on occasion in this very day and I have always returned to find that the bug was indeed fixed. The issues I have reported have ranged from anything between broken cinematics, events, and general npcs standing about the town. So again I ask you, why aren’t you dirrecting your issues at the right people?
Because the problem have been long known, reported many times, but still not fixed. I think that the information did not reach the people who must work on them.
You experiencing that particular bug now does not mean it’s been in the game since launch.
Some people experiencing this bug about 2 year ago – and this bug still exist. Google help you to comfinm that.
Why post about it here and not on the bug forums? Or by making a ticket in-game? Bugs like that can be hard to pin down and fix specifically for this reason – not enough people give detailed accounts of what happened when they noticed the bug. Complaining that a bug exists does nothing to help the team fix the problem, if you are experiencing these problems personally please go to the bug forums, or make a ticket in-game giving a detailed account to the bug you encountered, and even add screenshots as well. The more information arenanet has, the easier it is for them to fix the problem.
Any bug can be fixed if somebody working on it. Just nobody works on bugs. 2 years is too much time.
Bug Bug:
Some accounts have access to Diving Goggles locked, even with maximum level characters.
Bug Bug:
Sometimes, using Flip or Spin just before landing will cause the character to freeze briefly, or spin continuously.
Bug Bug:
Sometimes, your character won’t go back to their normal outfit after a dive. This won’t contribute towards the achievement and can be almost impossible to resolve
First off all search funktion aint bugged its broken.
Second how long ago was it that you checked cleansing ire tool tip it clearly states when hovering over icon while sloted in defence line and in the bar to the left of the trait lines what you need to do for skill
It says “when hit” – for me this is not clear.
Maybe for USA native english speakers – this wording is okay…
Can you confirm as to what these bugs are please? I’m asking as I’ve yet to come across them.
If you take the time to explain the bugs, firstly it will allow the community team to forward that information to the developers and their QA department, to see if they are on the roadmap of being fixed before the expansion or on the release of the expansion.
You also need to remember that some bugs, sometimes can take a while to fix. It’s not like they can load up the code of the game, change a single line and then upload the hotfix. That single line correction, would then spark more bugs or even server breaking bugs.
So instead of just saying that the current bugs are still there and won’t be fixed, provide some constructive feedback in regards to what the bugs are and how they’ve impacted you and what you’ve done to overcome those bugs.
well only bugs i can see him complaning on is warrior cleansing ire trait and divemaster
This forum also have bugged search engine: for example try find “Dive Master” in the bug forum.
No Results
Try a different search term.
What about LFG bug – that cause “you join too many groups” without join any group?
Try find any LFG bugs in the bugs forum?
No Results
Try a different search term.
Seems – search is banned in the bugs forum. Only google allows me find something.
Also Warrior Cleansing Ire has no clear mechanics – you should attack enemy with burst to trigger conditions remove. This is not explained in tooltips.
What we see in current content?
There are set of annoying bugs, many of them persisted from the game release. Some people can ignore there bugs. Some can’t.
This is NOT good job. We will see these bugs in the expansion.
In SW it’s even better when you click on a party to join but it fills before you can join, as it often happens. Guess what? You are still credited with “joining too many parties” if this happens 3-4 times in a row and then you are locked out of the LFG tool. Even if you didn’t actually get into any parties because they filled in right before you clicked on the join button.
GREAT FEATURE, PLZ GIB MOAR ANET!!
i
I already reported this.
ANET keep ingoring bugs for years.
I have tried to do daily vista -> after entering Cursed Shore location -> game client freeze -> I was able to close client only via TaskManager by killing gw2.exe process.
I am able to log and play another character, but got the same game freeze after entering Cursed Shore location.
So At That moment I can not play by 2 character, because game freeze on attempt to log-in by character which are in Cursed Shore location
Intermidelnty I get LFG system block without joining any party. It seems the join button is buggy – I click the button and at the same moment the group becomes full (without me), after several unsuccessful attempts I get the block in LFG system.
Skipping cutscenes: Source
Jeffrey Vaughn
Content Designer
“There’s a bigger technical issue—during “in game” scenes, the NPCs are moving around and things are happening (gadgets might be activating, props may be animating, etc.) and if you just skipped all that, it could lead to some really bizarre behavior. Trying to manually set a “failsafe” to teleport the NPCs, fire off effects, etc. to replicate what the world state is if the cutscene plays is extremely tedious and error prone.
That’s why the old style “dialogue cutscenes” (and the fancy but rare full blown cinematic sequences, like the Order movies and racial intros) are skippable, because we aren’t doing anything to the world while the dialogue plays, so skipping it doesn’t have any effect. We’ve moved away from those, because the in-game scenes are a lot more satisfying, but there’s a trade off."
i.e. “we did one bad thing to prevent another bad thing”.
They block them as soon as they are reported. What more can they do? It is not their fault that accounts got compromised.
No they don’t and that is the problem. Three times in the last week when I was in DR doing some banking and selling stuff I was being spammed by the same gold seller once a minute. I would report him each time, but nothing stopped. This went on for 1/2 hour with a total of 30 reports every day it happened. If the same spammer can show up and harass me for three days in a row then from my perspective they are doing nothing to stop it.
So going off internet speak, 3 times means within the same 1/2 hour. Report then block. You never hear from them again. Just because you report an action is not immediate. Try to step up and take action rather than putting blame where it does not belong.
Sorry, I typed the wrong word, I meant three days not times. Each day I was spammed around 30 times. It was the same account all three days that was harassing me. I was curious as to how long it would take them to do something about a spam report so that’s why I didn’t block the account On the fourth day I didn’t get any spam, so I assumed the account was shut down, but today I got spammed by the same account again so I blocked it and skipped the report.
Like I said before, when an account is allowed to continue spamming over multiple days, from my perspective they are doing nothing about it
