(edited by Chris Whiteside.6102)
For some reason I thought we already had a cdi on the formatting of cdi’s the 1st time round. Probably wrong..it’s late afterall
We did but we didn’t continue to refine and the CDI is still unwieldy. The plan was to do a retrospective after each one.
Chris
Any inclination to what type of cdi ya’ll will start with?
(hopefully not a cdi on how communicate via a cdi…think I saw that mentioned somewhere…might be wrong)
Well we do need to talk about format but we end up never doing it because folks would rather discuss the actual game (-: (How dare they!)
I plan to post on Monday asking if folks want us to pick or we do a poll on the forum.
Chris
I could do that post now actually….
Chris
Any inclination to what type of cdi ya’ll will start with?
(hopefully not a cdi on how communicate via a cdi…think I saw that mentioned somewhere…might be wrong)
Well we do need to talk about format but we end up never doing it because folks would rather discuss the actual game (-: (How dare they!)
I plan to post on Monday asking if folks want us to pick or we do a poll on the forum.
Chris
And whilst we are on the subject. if you think everything mentioned in a CDI is going to be agreed upon and magically created overnight then your expectations are perhaps a little bit high.
Chris
It’s the Twitter generation. If you can’t compress an idea into @100 keystrokes it’s not worth trying to read or understand. These are the same people who go to a restaurant, spend 20 minutes taking pictures of their food and posting to social media, then complain about the service because their food is cold.
These are people who are so caught up in narcissism that they can’t even understand that they are responsible for their own problems.
It is probably incorrect for me to say this but your post made me lol.
Thanks for social commentary humor, you have made a rather somber day turn into one where i am smiling now.
Chris
P.S: Somber because my Yellow Tang died 0-: not because of anything else.
Sorry about your fish
The funny thing is the story is true – I read an article not long ago about a restaurant where the management noticed a dramatic rise in complaints and bad comments on Facebook and such. They used to have video cameras taping the kitchen and dining areas so they found some old tapes and compared them to footage from their current system. They found that vs. 10 yrs ago people were taking a lot longer to order because now as soon as they sit down a lot of people are absorbed in their phones – talking, texting, surfing the web – where they used to pick up the menus immediately and order within five minutes or so, now it’s more like 10. Then the food arrives and they spend more time tweeting about it than eating it. This adds an extra half hour or so to the average visit and these are the people who are more likely to complain that the service was slow, food was cold, etc. The service is still as fast as ever, the customers have changed.
Food for thought…
Yeah saw the same article and thought the same thing. Also Yellow Tang is a fish? I was thinking about the drink…no wonder is was confused about the aquarium bit…
Sorry to hear that man.
Yeah fish. he was a bully to the other fish anyway.
All is well that’s ends well.
Chris
And whilst we are on the subject. if you think everything mentioned in a CDI is going to be agreed upon and magically created overnight then your expectations are perhaps a little bit high.
Chris
It’s the Twitter generation. If you can’t compress an idea into @100 keystrokes it’s not worth trying to read or understand. These are the same people who go to a restaurant, spend 20 minutes taking pictures of their food and posting to social media, then complain about the service because their food is cold.
These are people who are so caught up in narcissism that they can’t even understand that they are responsible for their own problems.
It is probably incorrect for me to say this but your post made me lol.
Thanks for social commentary humor, you have made a rather somber day turn into one where i am smiling now.
Chris
P.S: Somber because my Yellow Tang died 0-: not because of anything else.
Sorry about your fish
The funny thing is the story is true – I read an article not long ago about a restaurant where the management noticed a dramatic rise in complaints and bad comments on Facebook and such. They used to have video cameras taping the kitchen and dining areas so they found some old tapes and compared them to footage from their current system. They found that vs. 10 yrs ago people were taking a lot longer to order because now as soon as they sit down a lot of people are absorbed in their phones – talking, texting, surfing the web – where they used to pick up the menus immediately and order within five minutes or so, now it’s more like 10. Then the food arrives and they spend more time tweeting about it than eating it. This adds an extra half hour or so to the average visit and these are the people who are more likely to complain that the service was slow, food was cold, etc. The service is still as fast as ever, the customers have changed.
Food for thought…
haha points for the great pun!
Chris
I’m someone who’s thoroughly fed up with ArenaNet’s communication, and is largely on the way out, so hopefully my perspective is useful. I’m going to try to be constructive.
It doesn’t feel like ArenaNet acknowledges or is aware of the problems with their game, leading people like me to believe that they’re largely not going to be fixed. It doesn’t feel like they recognise the strengths of their game, or intend to build on them. Communication is a part of this, but so is a lack of trust, and that cannot be fixed with any number of CDIs.
Most of the things that have blown up over the past week have been long-standing sore points amongst the community. In each case, people got snippets of information and extrapolated wildly from there. I’ve been on the other side of this: the problem is not ‘people got inaccurate information’ (because the same thing happens if they do get accurate information) but that people have been looking for any information at all, without the context to make sense of it. A good example is the radio silence after the poorly-received changes to fractals, and the trait system. This wasn’t future content. What was needed there was a dev to explain the design choices they made, discuss expectations and intentions, and because it was absent, that bred resentment. Josh Foreman did this excellently during SAB2, and the players who are still around from then remember that he engaged, understood, and learned from the negative feedback. I know it was particularly kitten him, but ANet had gone through a big period of radio silence so Josh unfairly got the brunt of that.
If devs are scared of toxic feedback, look at how John Smith handles it – even his insults show he is paying attention, because he is responding to toxic comments as if they’re toxic and not “good points that we will take into consideration”. There’s a sense that John won’t bullkitten us.
You don’t even talk about how the game’s going now – any other company would be putting together a press release every time they got another 500,000 players. Talk about upcoming MMOs don’t even mention GW2 as a game that’s current, and it’s certainly not the new hotness any more.
Because we don’t have that kind of visibility into the game as it exists, all we have is wild speculation. We don’t know what ArenaNet’s priorities are, or what they even consider as problems. (I know it came as a surprise to me to find out that increasing demand for cloth way above supply was intentional.) Which means that for every big and little problem that we can think of, whether it’s the frustrating way loot works or engineer hobo backpacks or PPT or dungeon story-mode rewards or or or or or or, the only way to get some closure is to bring it up at even wildly inappropriate opportunities.
Part of that is your unwillingness as a studio to discuss what you’re working on – which would be fine if we trusted that you were working on something exciting, but that trust is long gone.
It started to fray during Living World Season 1, which was probably not the plan – Guild Wars has always valued a certain amount of consonance between the lore and game mechanics, and the idea of making updates part of a story was a fascinating idea. The PvE players loved the idea that there’d be a surprise every two weeks – a new dungeon? a holiday? new bosses? new events? – but every update grated on WvW and PvP players because they’d constantly get their hopes dashed. The Feature Pack model was supposed to fix this, but the problem there is that because they’re much further apart, WvW and PvP players are encouraged to believe that each Feature Pack will contain ‘major updates’, and in the absence of information, that will inevitably mean ‘the thing that players have been wanting most’.
PvE players are also feeling like ArenaNet haven’t made good on their promises – you’re hearing a lot about precursor crafting, but there’s a certain amount of disappointment with Season 2 as well. It’s more consistent, but as a result it’s also a lot less surprising, and that feels like we’re getting less.
Do you see how, even though you never intend to make promises, that they happen anyway? There’s been a huge erosion of trust, and that colours everything. There’s a lot of skepticism over yet another CDI because it feels like they’re trotted out for disingenuous reasons. (They started just after a previous big PR disaster when an ArenaNet employee had choice words for GvG players in WvW.)
I don’t know how you rebuild that trust without making commitments, because as far as I’m concerned you don’t do what you say you’re going to do, so why should I believe you when you say you want things to be different. And you don’t seem willing to make commitments.
This came out sounding more like a breakup letter than I had intended.
(Don’t you dare respond to this with ‘all good points’, Chris.)
Hi Merus,
Don’t worry I won’t.
Chris
Aww, I’m so sorry to hear that. I’ve always enjoyed my aquariums, though I’ve never had the pleasure of a saltwater one. Loads of freshwater, though! They make wonderful pets and are quite soothing to watch.
My condolences.
Thanks. I don’t think he was to smart and decided to go into some coral. Not sure. it is weird. Meanwhile my stupid clowns are trying to bond with a torch coral and it isn’t happy.
Not a good day for my fish tank (-:
Chris
Geez, I love all of Chris’s sassy answers—he takes the words right out of my mouth half the time
I have no clue how you guys can slog through all the gunk here to find the constructive posts, but I really do appreciate the simple existence of this thread!
Sorry if they are coming across as sassy. just trying to be honest and a bit more human and less water of a ducks back as many of you have said i should try harder with.
It is actually much less frustrating to just say it like i see it. I hope though that this approach is taken in the spirit it is intended and not in a negative way.I tend to be like this on CDIs.
Chris
Pff, no! They’re brilliant! Haha, I love reading how bluntly honest they are
Believe me: I certainly do not take them negatively; I also think most others would agree with me. Keep it up!
Good because i am honestly not trying to be a naughty junior feline.
Chris
It is really nice to see so much interaction with a Dev, thanks Chris! Look forward to the CDI’s
Me too really looking forward to it.
I am just concerned about how much time i am going to have next week as i am very busy Monday Tuesday but that is what evenings are for right (-:
Chris
And whilst we are on the subject. if you think everything mentioned in a CDI is going to be agreed upon and magically created overnight then your expectations are perhaps a little bit high.
Chris
It’s the Twitter generation. If you can’t compress an idea into @100 keystrokes it’s not worth trying to read or understand. These are the same people who go to a restaurant, spend 20 minutes taking pictures of their food and posting to social media, then complain about the service because their food is cold.
These are people who are so caught up in narcissism that they can’t even understand that they are responsible for their own problems.
It is probably incorrect for me to say this but your post made me lol.
Thanks for social commentary humor, you have made a rather somber day turn into one where i am smiling now.
Chris
P.S: Somber because my Yellow Tang died 0-: not because of anything else.
Mike great to see the honesty and commitment to us here, so Ill be honest Go play with the boys they are way more important then us, we can wait till your Monday and if anyone thinks we can’t they don’t have kidds.
Woohho I see we have Regina popping in always a pleasure to see her on, Now if we get Gaile then what a party, be like the old days.
great impact Devs thanks for your time on the weekend now go relax looking like the next few weeks may become hectic in here with CDI and other communication
cheers Phabby
hi Phabby,
its all good, the boys are playing lego around mea nd we are chatting. Thanks for your concern though.
I think i might take the day off tomorrow though (-:
Chris
Yeah im with phabby on this one. Go be with your family. Much more important. If anyone who wants to say differently, well they can go take a long walk off pier 61. But we do greatly appreciate your time here with us. If its not too much to ask, I would greatly appreciate your look into this thread? Would love to hear your thoughts…if any. Thanks! !
https://forum-en.gw2archive.eu/forum/game/gw2/Improvised-CDI-thread/first#post4322881
Hi,
I was looking at this thread last night. Will catch up now.
Initial thoughts are it is cool.
Chis
Thanks you rock! !!!
No you rock!
Chris
First off, Chris, thank you for coming forth and doing what is not really a part of your job description, and doing it on your weekend to boot. I have always understood that many of the Developers do what they do out of love for the game. Your taking personal time to repair the lines of communication only reinforces that notion.
Put anybody who thinks you aren’t serious about this on your “ignore” list. You’re doing a nice, diplomatic job so far in the face of some really hostile comments, whereas I might’ve managed to get myself infracted by this point.
Now on with my thoughts…
I have often read comments that most of the gaming community doesn’t go to the forums, and when they do it is often because they have a gripe about something. So while a CDI may be a good way to brainstorm solutions, it may not be the best way to determine WHAT needs to be solved. The forums don’t reach a broad enough section of the community.
During the Beta testing, we were given little in-game questionnaires to help you guys decide what people liked, and disliked, and what needed work. That seems like a good way to reach a nice, sizable spectrum of gamers. Do you think your little questionnaire program could be adapted to quiz the community on their desires?
Let each account respond ONE time. Offer a checklist of “hot topics” we’d like to see addressed. Everyone can check three items on the list, and your computers can tally up what topics are the most important to the community as a whole. (Checklist responses only… no freeform replies. That would take forever to sort through).
Once the results are in, THEN open your CDIs and talk about the “winning” topics. This would help assure that the issues we discuss are truly the issues uppermost in the minds of the majority of the community.
I think this is a pretty good suggestion any thoughts? If not exactly like this some form of it? I agree I don’t jump on forums too much but spend 10+ hours in the game sometimes each day! (will be jumping and have been on forums more often!)
I think it is a good idea. I will discuss it with the guys and girls on Monday and get back to you all.
Chris
Geez, I love all of Chris’s sassy answers—he takes the words right out of my mouth half the time
I have no clue how you guys can slog through all the gunk here to find the constructive posts, but I really do appreciate the simple existence of this thread!
Sorry if they are coming across as sassy. just trying to be honest and a bit more human and less water of a ducks back as many of you have said i should try harder with.
It is actually much less frustrating to just say it like i see it. I hope though that this approach is taken in the spirit it is intended and not in a negative way.I tend to be like this on CDIs.
Chris
Mike great to see the honesty and commitment to us here, so Ill be honest Go play with the boys they are way more important then us, we can wait till your Monday and if anyone thinks we can’t they don’t have kidds.
Woohho I see we have Regina popping in always a pleasure to see her on, Now if we get Gaile then what a party, be like the old days.
great impact Devs thanks for your time on the weekend now go relax looking like the next few weeks may become hectic in here with CDI and other communication
cheers Phabby
hi Phabby,
its all good, the boys are playing lego around mea nd we are chatting. Thanks for your concern though.
I think i might take the day off tomorrow though (-:
Chris
Yeah im with phabby on this one. Go be with your family. Much more important. If anyone who wants to say differently, well they can go take a long walk off pier 61. But we do greatly appreciate your time here with us. If its not too much to ask, I would greatly appreciate your look into this thread? Would love to hear your thoughts…if any. Thanks! !
https://forum-en.gw2archive.eu/forum/game/gw2/Improvised-CDI-thread/first#post4322881
Hi,
I was looking at this thread last night. Will catch up now.
Initial thoughts are it is cool.
Chis
and honestly a lot of the team who care deeply about Arena and the community are to scared to post because let’s be honest forums in general can be quite toxic.
I’m sorry, Chris, but this is neither a good nor acceptable reason to avoid the forums.
I work right now as pizza delivery. It really, really sucks. You can be delivering in a snowstorm, be two minutes late, and the customer won’t care. And they will berate you, withhold a tip, and complain to your manager.
And we take it. And we apologize, and we give them a free pizza and try to make the delivery a better experience next time. Because that person is a customer, and no matter how kittenty they are to us, we need their business.
And it’s horrible. It’s a really demeaning and stressful job for sucky pay, and I hate it, but I accept it. Because that’s what it means to provide a service. That’s what it means to rely on a customer. I don’t get to hide my head in the sand. I don’t get to avoid the angry customer, I have to face them head on. I have to take the initial brunt if they’re upset. And I don’t get to retaliate, because my job is on the line.
And that’s for a lowly pizza delivery job. You guys are so much higher up on the food chain.
Doesn’t it strike you as a little odd that the lowly pizza guy is being held to far higher customer interaction standards than the large corporation that has a critically acclaimed video game?
Do you do all of that for your customers on your free time? Off the clock? Does the accountant or payroll person at your company’s corporate HQ drive out to the customer’s house to apologize?
I ask because dev posts on the forums are not part of their work-load. They do it on their own time. The forums are not part of their job. It is perfectly reasonable for someone who is not paid to interact with often irate or rude customers to opt to not volunteer their free time to do so.
You took a customer service job, and work directly with customers. Developers are not customer service reps any more than are assembly workers at a Nike factory.
You put it much better than me.
Chris
I just bought a spare character slot, number 9, on special, just in case there is a new class sometime … don’t waste my investment!
Nice try (-:
Chris
Mike great to see the honesty and commitment to us here, so Ill be honest Go play with the boys they are way more important then us, we can wait till your Monday and if anyone thinks we can’t they don’t have kidds.
Woohho I see we have Regina popping in always a pleasure to see her on, Now if we get Gaile then what a party, be like the old days.
great impact Devs thanks for your time on the weekend now go relax looking like the next few weeks may become hectic in here with CDI and other communication
cheers Phabby
hi Phabby,
its all good, the boys are playing lego around mea nd we are chatting. Thanks for your concern though.
I think i might take the day off tomorrow though (-:
Chris
Please listen to the community!
http://www.reddit.com/r/Guildwars2/comments/2edt1i/did_i_listen_to_a_different_interview/
http://www.reddit.com/r/Guildwars2/comments/2ed3js/thank_you_for_finally_cutting_the_cord_arenanet/
They are really annoying
Hi,
Not sure what you mean by this post sorry.
Chris
Well.
I have been wading through these forums, the reddit, and other sources trying to figure out just what the hell happened this week. Real life issues have kept me from devoting more than the barest attention to GW2, and it seems a lot’s gone down.
I’m not sure whether it’s good or bad, but this thread is definitely a step in the right direction. As soon as things calm down here on the home front, I’ll also try to provide some helpful feedback. It’s the least I can do for this game I’m so attached to.
And in the meantime…yeah, keep talking.
Thanks Tanith.
Chris
Hey Chris/Regina, what are the possibilities of doing development path or track or something along those lings?
Like maybe you can do it for certain things that you consider to be important, but not name them. Like.
PvP Mechanic Path
25%
PvE piece of content
20%
Things like that. Give people an idea of what you all are working on, because I believe many people are a bit confused with what direction Anet wants to go with gw2.
\
Also thanks for talking again on the forums. Even if it isn’t revealing something I do truly appreciate it.
Hi,
Sorry I won’t be talking about schedules or manpower division.
And thanks for your support. Let’s also see how things go with the CDIs and maybe I can be more open. We will see.
Chris
and honestly a lot of the team who care deeply about Arena and the community are to scared to post because let’s be honest forums in general can be quite toxic.
I’m sorry, Chris, but this is neither a good nor acceptable reason to avoid the forums.
I work right now as pizza delivery. It really, really sucks. You can be delivering in a snowstorm, be two minutes late, and the customer won’t care. And they will berate you, withhold a tip, and complain to your manager.
And we take it. And we apologize, and we give them a free pizza and try to make the delivery a better experience next time. Because that person is a customer, and no matter how kittenty they are to us, we need their business.
And it’s horrible. It’s a really demeaning and stressful job for sucky pay, and I hate it, but I accept it. Because that’s what it means to provide a service. That’s what it means to rely on a customer. I don’t get to hide my head in the sand. I don’t get to avoid the angry customer, I have to face them head on. I have to take the initial brunt if they’re upset. And I don’t get to retaliate, because my job is on the line.
And that’s for a lowly pizza delivery job. You guys are so much higher up on the food chain.
Doesn’t it strike you as a little odd that the lowly pizza guy is being held to far higher customer interaction standards than the large corporation that has a critically acclaimed video game?
Hi,
The development teams job is make the game not to work on the forums. They do however read the forums all the time and as I said engage with player in game. They would love to spend more time interacting on the forums I am sure but time and the sometimes toxic environment are nig barriers to entry.
Also please note again, that the CDI is not a ‘Community’ tool it is a development tool. These two things are very different.
So please forgive me but yes i do a big difference between the two roles you define above.
Chris
Chris, reading from your posts it seems like the biggest problem of CDI’s is time. Which translates into the amount of words you have to read, mostly.
Here are some suggestions for better organizing those threads. Key would be to heavily involve the community to tackle the chores in the initial phases of the CDI so you could focus on feedback from streamlined summaries.
- Get 1-2 MVPs per CDI. Regina mentioned DigitalKirin and Lilith Ajit, ask those kind of players for help and many would offer their assistance.
- Create several CDI’s per topic to keep things tight. Or clarify stages within the CDI.
- Create one for initial feedback that gets sorted & analyzed by mvps. Try to get similar wordings or buzzwords for topics and ideas that appear the most. This way you can easily gauge quantity.
- After you closed the first, open another one for reiteration, basically summaries from mvps and revised feedback from anybody else. based on all the other ideas that came after ones initial one. Here is where devs jump in more frequently. Players leave out information not essential to keep posts short.
- In the final thread you’d start with the issues you have found to be addressed best/first and possibly could explain why. So players get a feel of what areas might need improved but cannot due to time restraints or technical issues.
Thank you for taking your time, a CDI for creating great CDIs sounds like a great plan.
Do you think it would be possible to get written or numeric feedback from a wider player base ingame? With the forums only representing a small portion of the player base, do you think it’s a good enough average of opinion?
Have a great sunday!
Thanks for the feedback Michael. Note your step plan is roughly how i have run my CDIs in the past. Some good ideas there.
Chris
I’ve been reading this thread and am interested in seeing the CDI’s finally return. But, I have a bit of a tangent: If CDI’s are returning, what about Dolyak Express? They were usually small, but I enjoyed that extra bit of info we got from them.
The Community Team has been discussing the return of the Dolyak Express as another means of providing information to you all.
If others are not familiar with this, it’s essentially a regular “interview”/Q&A with the development team, with questions proposed by the community on the official forums.
The Dolyak Express was then translated into the other three languages we support so that the entire Guild Wars 2 community could benefit from the information. As you know, the CDI can only take place on the English forums, since our developers only speak English. One of the advantages of the Dolyak Express is that it reaches the German, French, and Spanish communities, which are all extremely important to us as well.
How good are the european fans at summarizing communications for each other?
Not that 90% of french, german, and spanish people don’t already speak english in some capacity.. I’m sure they’ll forgive our stupid north american monolinguistic ways
.
For something that is as fast-moving as a CDI, where a high volume of text is produced in a short period of time, it would be quite difficult for them. This is the case specially because there may be varying levels of English ability and comfort with the language. Mistranslations could happen. This is why the CDI format is ideal just for the English-speaking community, but a good opportunity for the development team to interact nevertheless.
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra
I’ve been reading this thread and am interested in seeing the CDI’s finally return. But, I have a bit of a tangent: If CDI’s are returning, what about Dolyak Express? They were usually small, but I enjoyed that extra bit of info we got from them.
The Community Team has been discussing the return of the Dolyak Express as another means of providing information to you all.
If others are not familiar with this, it’s essentially a regular “interview”/Q&A with the development team, with questions proposed by the community on the official forums.
The Dolyak Express was then translated into the other three languages we support so that the entire Guild Wars 2 community could benefit from the information. As you know, the CDI can only take place on the English forums, since our developers only speak English. One of the advantages of the Dolyak Express is that it reaches the German, French, and Spanish communities, which are all extremely important to us as well.
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra
So if adding new dungeons into the game and helping add to the already limited replay value of the game is too much work (dungeons/pvp/wvw). Could we at least have the rewards for dungeons/fractals increased?
This is something we have discussed many times and that I would like us to do.
Chris
Dear Chris, listen this: http://www.youtube.com/watch?v=aFZxm09G87E
Keep talking, don’t bother, we’re just leaving.
Thanks for the link I am a big fan of Pink Floyd.
Chris
So if adding new dungeons into the game and helping add to the already limited replay value of the game is too much work (dungeons/pvp/wvw). Could we at least have the rewards for dungeons/fractals increased?
This is something we have discussed many times and that I would like us to do.
Chris
Woo! There’s a nice thread on Reddit and in the dungeon forums about the imbalances/RNG nature of fractals if you want inspiration.
Very up to date on the topic. Thanks though.
Chris
What that folks who don’t see value in something are probably better of not partaking in it?
I think that’s a pretty reasonable statement isn’t it that applies to many things. here is an example I don’t like getting involved in political discussions but I don’t berate or judge folks for doing so.
Kudos for your attempt at sharp wit though (-:
Chris
It was more a comment on the fact that it was imo a legitimate concern that was dismissed outright.
The CDI produced a number of good ideas. There was 8 months of development time and all that we got out of it was a switch from the word “soul bound” to “account bound” and a palette swap. That is something even a novice programmer could do over his lunch break on a Friday afternoon, yet it is all we are being given after 8 months of waiting.
Imo a more appropriate response would have been any of the following:
1. I’m not sure why this took so long I will find out and get back to you (and actually get back to him)
2. We couldn’t do any of those things because of x, but they aren’t off the table if we can get them to work.and a less appealing response but still better:
3. We can’t go into details about that and it probably isn’t something that will happen
4. We can’t go into details about that but something is in the works.The CDI worked in the the sense that it produced many good, feasible ideas to take to the devs. It worked in the fact that the first time around you did a very good job of communicating. But something happened. Only the very easiest, simple to code suggestions were brought to us. The rest got lost in the void somewhere. We have heard nothing for 8+ months, we are anxious and worried about the game.
The LS was a huge improvement over season 1, and I think that was in fact partly due to the CDI and player feedback. But it seems that ONLY things related to the LS or the gemstore are being taken into consideration. Any suggestion for other parts of the game are simply being thrown away, at least from my point of view. And it simply isn’t very helpful to the attitudes and frustration of players to tell them to just not participate if they don’t like the results.
The feedback on the results of round 1 is just as important as the feedback itself.
I was replying to the unnecessary final sentence
Regarding discussion of how time has been appropriated that is not something I am not going to discuss I am afraid. We will not be discussing schedules. So to be fair I had said that many times before and also in this thread, so to save myself repeating again and sounding like a broken record (seriously must be close to 50 times now in the last year) I did not discuss that portion of the commentary.
We take a huge amount into consideration but consideration doesn’t equal light speed execution or even that points discussed or considered will be implemented.
We also need to consolidate the channels in which we communicate so we can connect better in discussions and even let folks know we are reading ideas, concerns and discussions. This is mentioned earlier in this thread if you want to see more detail.
Thank you very much for your feedback and your points. They are well made.
Chris
P.S: AFK for real. Back in 1 hour.
So if adding new dungeons into the game and helping add to the already limited replay value of the game is too much work (dungeons/pvp/wvw). Could we at least have the rewards for dungeons/fractals increased?
This is something we have discussed many times and that I would like us to do.
Chris
Pause feature: Implementing this in an MMO makes my head hurt just thinking about it. I honestly see no way to do this without a significant rework to most systems in our game unless we implement a pseudo-pause.
What do you exactly mean with pseudo-pause?
A pause that just feels like one but isnt quite a pause. So not the game pauses instead every player cant do anything anymore, but the game still goes on (environment and so on), you just cant move anymore and cant activate skills. But it will be hard for them to do this with the AI (all thus petting zoos) and such things.
At least this is what I could imagine he meant.
This. We could make the score stop ticking and players not move, but imagine what would have to freeze in order to have a fair resume: Exact player locations, even if you’re jumping over a gap. Persistent AOE effects. In-flight missiles. Every boon and condition. Capture point progress. Skill recharge. Its a nightmare. Just freezing score and position is not good enough in a lot of cases.
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)
Going to be afk for a bit. Talking the boys out!
That’s for the chat both for the easy and hard conversations. it is good to be talking again.
Back in 1 hour.
Chris
Mr. Whiteside, I have a question.
Do you remember the Commander CDI 1 year ago? Why we got only 3 more colors out of it? I love the idea of CDI, but after this I wonder if the community’s time and effort are wasted…
Or maybe the big improvements to the commander system are yet to come?
Do you?
The main things that came out of that CDI was different colors for tags and account-bound tags.
Both which we are getting now.
Wrong. https://forum-en.gw2archive.eu/forum/wuv/wuv/Collaborative-Development-Commander-System/page/14
Commander Visibility
More options for the Color/Shape of the tag itself. This could be tied to functionality or rank of commanders but mainly targeted around organization.
Removal of buff display to enemies. As well as we should avoid doing skills/abilities that highlight the commander to enemies.
Ability to limit visibility to a sub group, party, guild, ect..
Tag sizing. (I debate this a bit as when you auto size the tag you can often lose the ability to see how far away something is but it was brought up a lot so listing it here)
Add squads to LFG system.Commander Tools
More detailed supply info that’s always up. (Increased radius)
Ability to create sub roles within a squad.
Current squad tools are rarely used.
Seems to be some debates on buffs to followers, but there is a lot of good examples of ways to do that.
Squad size needs to be increased.
Ability to group up parties or other commanders to form different squad organization.
Improved chat suppression for commanders
Commander announcements (yellow text across the screen)
Open/Closing Squad toolsCommander gating
Current 100g gate isn’t the cleanest gate. (Whole goal behind a gate is to limit the number of commanders out there.
Gating using WvW abilities seems to have some debate to it, but seems like something we should avoid.
Account bound commander tags vs character bound.This wasn’t even half of the suggestions in that thread either. The fact that Anet paid it’s WvW team (if there is one anymore) for 8+ months to add different colors to Commander Tags and make them Account-Bound is baffling. Yes, i know, they also worked on EotM, and Golem Mastery, and Siege Disabler, but EotM came out in February 2014. That’s 7 months for Golem Mastery and Siege Disabler?
So yes, i agree with Chris Whiteside, and it’s not worth the frustration when player’s suggestions are ignored. And yes, they were ignored and weren’t implemented.
Hi Nexxe,
My advice to you then would be to not get involved in the next round of CDIs.
Chris
Well that pretty much sums up Anet doesn’t it lol.
What that folks who don’t see value in something are probably better of not partaking in it?
I think that’s a pretty reasonable statement isn’t it that applies to many things. here is an example I don’t like getting involved in political discussions but I don’t berate or judge folks for doing so.
Kudos for your attempt at sharp wit though (-:
Chris
Dear Chris, I would take all these raging with a distant note. Many of the ragers and trolls around here are actively working on casting a dark shadow upon GW2 because a new, soon to be released game needs more people and this is one way to attract them.
Some of the concern in the community are on the spot, but having major hysteria over not including different commander shapes along the colors (an example) is just hilarious.
Just want to put out there that not all of these ragers have a pure intent to make GW2 better. Keep on the good work!
I have always wondered about this topic (-: Have also seen it mentioned on websites.
That said I can understand why some folks are frustrated (I am to sometimes) but we have three golden rules on the design team that I tend to live by outside of work:
1: Don’t be frightened of problems they lead to opportunity.
2: Collaboration is king.
3: Always show respect to those around you.
Different strokes for different folks (-:
Chris
@Chris Whiteside
I think you should look into making the CDI’s a two step process.Step 1: Isolate the “problem area” of the topic by discussing what players find unsatisfying or lacking in quality.
Step 2: Choose the problems most commonly raised then start to discuss solutions for said problems in a separate thread with strict guidelines as to what is considered a fix (reasonable amount of work) and what would be a redesign (massive amount of work that must warrant a massive core issue).Currently the CDI topics has been a mess where problems and solutions are brought up indiscriminately, causing a major headache as to who and how to reply to the topic itself. By isolating the more “pressing” topics from the background noise the whole discussion will be a lot more streamlined and focused, and focus is what has been lacking from previous CDI’s.
A good example was the ranger CDI, where are one point the pet aspect idea + 4-5 other major ideas were being discussed at the same time with replies being made to huge walls of text every few minutes.
That sort of information landslide will never be possible to manage nor stay up to date with. It will overwhelm you and dishearten you.That being said, as time passes the initial game issues are slowly being fixed and we encounter new issues. At some point there should be a statement whether you wish for a CDI to be relevant to past or present matters.
Players just got to realize that some things will, due to the complexity of the task, take so much time to fix that crying their ears off will not solve the solution anytime soon.cheers and have a nice day.
Good points thanks Prysin.
Chris
Chris, just wanted to say thanks for the communication, it is really long overdue and please don’t let the negativity by some people turn in to another 6 months of silence. I noticed in the dungeon forum that when Regina posted in a thread, people were like too late, the damage is already done, blah, blah, blah. You can’t please everyone but I’m happy to see you guys opening up and I hope it continues.
Cheers Robert I appreciate you taking the time to post this.
Chris
Hi Chris!
I have been wondering for a while, since you said that many of you like to converse with us and share feedback and such, why doesn’t any of the devs or maybe staff at Anet talk with us in their free time, at home or on break, i know you all have other things to focus on but is it a policy type thing or do you just not like coming on to talk with us even if it doesn’t have to relate to what they do in their job such as; commenting in a thread about your favourite dungeon or event, versus threads asking about content being worked on.
I guess employees have to treat their own forums like their own job but seeing them converse on average player topics like another fake example; ‘need help on ele build!’
I believe (although probably wrong) that if you talked more often then every word you say wouldn’t be taken like a final confirmation or solid answer, but more like “hey that’s cool news i hope it gets implemented” or “great idea Anet!”.
Because right now anything that gets said or announced we think its definite and “omg x is being worked on!!!” although that has slipped since lack of faith.Thank you in advance if you reply!
this is actually a very good point indeed. +1
Hi Prysin,
I addressed this in my previous reply above.
Chris
Chris,
I just want to let you know I completely appreciate the effort and honesty. It’s really refreshing. Thanks man. I could be completely wrong but it feels like there has been a mgmt. change of heart over there and it’s leading to changes. I hope it’s for the good, but that notwithstanding, Thanks. You rock dude.
Many Thanks Iason. Like i have been saying and Mo said. Communication hasn’t been good enough and we aim to correct that.
That doesn’t mean we haven’t been reading feedback. It does however mean we have lost our connection and honestly a lot of the team who care deeply about Arena and the community are to scared to post because let’s be honest forums in general can be quite toxic.
Many of them however play a lot, are in guilds and communicate in game where funnily enough due to ‘real time’ communication and less anonymity the conversations tend to be a lot less abrasive and more valuable to them.
Anyway I digress. Huzzah for the CDI starting up again and it is great to reconnect with so many folks who have been part of the CDI in the past and old friends.
Chris
(edited by Chris Whiteside.6102)
Mr. Whiteside, I have a question.
Do you remember the Commander CDI 1 year ago? Why we got only 3 more colors out of it? I love the idea of CDI, but after this I wonder if the community’s time and effort are wasted…
Or maybe the big improvements to the commander system are yet to come?
Do you?
The main things that came out of that CDI was different colors for tags and account-bound tags.
Both which we are getting now.
Wrong. https://forum-en.gw2archive.eu/forum/wuv/wuv/Collaborative-Development-Commander-System/page/14
Commander Visibility
More options for the Color/Shape of the tag itself. This could be tied to functionality or rank of commanders but mainly targeted around organization.
Removal of buff display to enemies. As well as we should avoid doing skills/abilities that highlight the commander to enemies.
Ability to limit visibility to a sub group, party, guild, ect..
Tag sizing. (I debate this a bit as when you auto size the tag you can often lose the ability to see how far away something is but it was brought up a lot so listing it here)
Add squads to LFG system.Commander Tools
More detailed supply info that’s always up. (Increased radius)
Ability to create sub roles within a squad.
Current squad tools are rarely used.
Seems to be some debates on buffs to followers, but there is a lot of good examples of ways to do that.
Squad size needs to be increased.
Ability to group up parties or other commanders to form different squad organization.
Improved chat suppression for commanders
Commander announcements (yellow text across the screen)
Open/Closing Squad toolsCommander gating
Current 100g gate isn’t the cleanest gate. (Whole goal behind a gate is to limit the number of commanders out there.
Gating using WvW abilities seems to have some debate to it, but seems like something we should avoid.
Account bound commander tags vs character bound.This wasn’t even half of the suggestions in that thread either. The fact that Anet paid it’s WvW team (if there is one anymore) for 8+ months to add different colors to Commander Tags and make them Account-Bound is baffling. Yes, i know, they also worked on EotM, and Golem Mastery, and Siege Disabler, but EotM came out in February 2014. That’s 7 months for Golem Mastery and Siege Disabler?
So yes, i agree with Chris Whiteside, and it’s not worth the frustration when player’s suggestions are ignored. And yes, they were ignored and weren’t implemented.
Hi Nexxe,
My advice to you then would be to not get involved in the next round of CDIs.
Chris
Ask for feedback.
Ignore feedback.
Realise this is pointless and tell people not to bother with feedback any more.
Sweet, sweet progress.
My point is simple to understand so please respect that i am allowed an opinion.
Which is, in even more simple terms:
If you think the CDI is pointless then don’t partake in it.
And whilst we are on the subject. if you think everything mentioned in a CDI is going to be agreed upon and magically created overnight then your expectations are perhaps a little bit high.
Chris
Chris please smack Mike O’Brien upside the head to wake him up out of his fantasy world. His entire post illustrates the problem that a large part of the community has with Anets communications. Instead of actually communicating he made a PR statement and left. This is the core of the problem. Something is thrown out there without any actual discussion one way or the other. What you’ve been doing is what Mike should have been doing after making this thread and that is interact with the community.
Of course I completely disagree with his statement that “If we make optimistic promises and then can’t deliver on them, everyone suffers”. I pretty much convinced that what has been happening for the last year, the non-communicative nature, has damaged the game far more than a few unkept promises could ever have done. While I don’t have the numbers, I feel confident that the game really isn’t in that good of a condition overall.
The living Story, WvW, Dungeons, SPvP all have problems that only a massive overhaul can fix. An overhaul that can only be accomplished with the help of the community, but only a community that wants to help. You have lost a good portion of the forum community. Personally I don’t think much will change, because I lack faith that management will make it happen. I’m still willing to try, but Anet needs to completely change their tune if they/you want to succeed. The name Arenanet was always positive, but it has been thrown into the wind.I will not be smacking Mo and please note I am part of the Studio Management Team. We are doing our best to reconnect (all of us). I have explained in the thread what the issues have been and why it is important that we have our stance.
I am not going to explain the points again and note that I am not going to be responding to nonconstructive posts. This way I can stay focused on the task at hand which is starting the CDI again and having some awesome conversation and design discussion.
Chris
P.S: If you want to see some of my answers to your points that I have made please look at my post history on this thread. if you are still unhappy then i doubt there is anything I can do or say to change your mind.
I think this is the problem right here. You/Arenanet thinks that holding onto that stance so rigidly is correct, while from my point of view it the cause of all the problems that keep getting blown up bigger and bigger. You as a whole are convinced that your reasons for not straying are correct, while my experiences tell me differently. Let loose of that rigidness and you’ll find that you can tell things without going into specifics. You can not let fear of disappointment guide you. Fear is always a bad motivator and it is fear that is the basis of that stance.
Personally I think we (I) could give a better sense of future goals in the upcoming CDIs. But no specifics.
I am definitely going to try to be more inclusive in terms of high levels road map for features etc.
Chris
Mr. Whiteside, I have a question.
Do you remember the Commander CDI 1 year ago? Why we got only 3 more colors out of it? I love the idea of CDI, but after this I wonder if the community’s time and effort are wasted…
Or maybe the big improvements to the commander system are yet to come?
Do you?
The main things that came out of that CDI was different colors for tags and account-bound tags.
Both which we are getting now.
Wrong. https://forum-en.gw2archive.eu/forum/wuv/wuv/Collaborative-Development-Commander-System/page/14
Commander Visibility
More options for the Color/Shape of the tag itself. This could be tied to functionality or rank of commanders but mainly targeted around organization.
Removal of buff display to enemies. As well as we should avoid doing skills/abilities that highlight the commander to enemies.
Ability to limit visibility to a sub group, party, guild, ect..
Tag sizing. (I debate this a bit as when you auto size the tag you can often lose the ability to see how far away something is but it was brought up a lot so listing it here)
Add squads to LFG system.Commander Tools
More detailed supply info that’s always up. (Increased radius)
Ability to create sub roles within a squad.
Current squad tools are rarely used.
Seems to be some debates on buffs to followers, but there is a lot of good examples of ways to do that.
Squad size needs to be increased.
Ability to group up parties or other commanders to form different squad organization.
Improved chat suppression for commanders
Commander announcements (yellow text across the screen)
Open/Closing Squad toolsCommander gating
Current 100g gate isn’t the cleanest gate. (Whole goal behind a gate is to limit the number of commanders out there.
Gating using WvW abilities seems to have some debate to it, but seems like something we should avoid.
Account bound commander tags vs character bound.This wasn’t even half of the suggestions in that thread either. The fact that Anet paid it’s WvW team (if there is one anymore) for 8+ months to add different colors to Commander Tags and make them Account-Bound is baffling. Yes, i know, they also worked on EotM, and Golem Mastery, and Siege Disabler, but EotM came out in February 2014. That’s 7 months for Golem Mastery and Siege Disabler?
So yes, i agree with Chris Whiteside, and it’s not worth the frustration when player’s suggestions are ignored. And yes, they were ignored and weren’t implemented.
Hi Nexxe,
My advice to you then would be to not get involved in the next round of CDIs.
Chris
Sorry, Lilith: I think we posted “past” each other.
Off the top of my head (and admittedly there could be a better way to organize this):
Thread title: Name of the Dungeon [Suggestions]
Then within that post perhaps putting a category for changes you’d like to see. Example:
Boss Balance
- X
- Y
- Z
Please focus on keeping it as concise as possible. Essays or treatises/walls of text are not ideal. Bullet points are your friend.
Review the How to Give Good Feedback thread: https://forum-en.gw2archive.eu/forum/game/gw2/How-to-Give-Good-Feedback
I do have to run right now, though, but thanks for all the constructive responses so far.
Cheers, all.
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra
(edited by Regina Buenaobra.6193)
I’ll leave it up to you all as to organizing your feedback threads (whether it’s updates/fixes to existing dungeons or a thread to brainstorm about new content). Whatever you all decide to do as a group, I’ll provide that feedback to the dev team.
Please excuse me for the moment, as there are a bunch of time-sensitive errands I need to run this weekend, and I am not able to monitor this thread for an extended stretch of time right now. I will check back in the sub-forum during the work week.
Have a great weekend everyone.
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra
DigitalKirin: this would be quite helpful. This is a constructive way to approach this. I would appreciate your organizational leadership.
Regarding spending time here specifically: I have recently had some responsibilities (which were consuming a decent chunk of my time) shifted from my plate on to another person in the studio, and so I will have more time to devote to spending on the forums, moving forward. I will check in here from time to time and of course the other sub-forums.
Follow-up note: I know you’ve previously organized the bugs list that Lilith Ajit spearheaded, but it would be great to consider what changes you’d like beyond bugs. I can’t make any promises as to when changes/updates would be made, and I know your imaginations are often much larger than what our teams can handle, but at the very least we can get your feedback on the table in an organized way.
Thanks much!
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra
(edited by Regina Buenaobra.6193)
Mr. Whiteside –
I have a simple question for you. Can you (or anyone) point to anything that’s been actually implemented from a CDI?
-MThe wardrobe.
Permanent new content, the story journal, less grindy achievements, account wide dyes, etc, etc.
C’mon. If we’re going to have a chat we have to be more reasonable and less like ravening dogs just trying to score points on each other.
Will be posting a list of ten areas that were heavily impacted by CDIs next week.
Thanks for calling out some. Note there are way more than 10 (-:
Chris
I’d like to clarify a few points.
The Competitive Team is responsible for all more-advanced content in the game. This includes: PvP, WvW, and profession skill balance/game balance in general. This is a pretty big group of areas of responsibility, as you can see. The team’s resources are spoken for in areas that will have impact on the most amount of players, or on changes that are less of impact to them, resource-wise (smaller projects/changes). As such, we have no immediate plans to revamp dungeons due to this resource constraint. That’s not to say that the team will never have time, in the future, to do large projects like the TA Aetherpath or similar with other dungeons. As Mike O’Brien said in his recent post, if we ever permanently stop working on a particular area of the game, we will tell you all.
Your feedback from this sub-forum has been reaching the team. As you recall, CC Danicia was active here in the past and delivered that feedback to developers. We will continue monitoring your feedback here and responding as we can.
Something that would help is if you could gather a thread for each dungeon (perhaps you’ve all already created one per dungeon?), and list out the major changes that you feel the dungeons would need to make them better, in concise bullet points. That way it’s easier for us to provide them to the development team.
What are we working on right now? Feature Pack 2 (in ~two more weeks), Season 2 of the Living World (coming back this fall), the WvW Fall Tournament, and the World Tournament Series PvP global tournament are just some of the things we are currently working on that we can tell you about right now.
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra
You asked me to be honest so I am going to be. I am starting to feel like doing another CDI just isn’t worth the frustration, huge amount of time and heartache.
No kitten Chris. If I had to deal with clients who behave like the worst in this forum (including myself at times), treating a product I’ve poured my soul into so poorly, I’d have given up long ago.
You’re a developer. You don’t need to be dealing with all of this crap. Your company needs to hire some dedicated people to take care of communication. Not more marketing people to deliver slick hype designed to sell gems/accounts, but folks to honestly communicate with players and sift through the heartwrenching bullkitten that won’t hit home personally.
I just wanted to throw another voice in saying thank you, and that we do appreciate what you’re trying to do here. But you’re just one man, with a lot of pre-existing responsibilities.
Go kick your boss in the kitten and tell him to give you a raise or (and?) hire some people to take on what you’ve been doing. You can’t save this company alone.
Hi Dlonie,
I absolutely agree we need more Community personnel presence and we are working toward that right now. I do though want to continue to push the CDI forward and really it is a development tool and this requires developers. I really value it a lot, i think a lot of people know this. If we can just find a balance in which myself and the team can reach a good development vs CDI balance then i will be super happy.
Sadly though I am not a trained Community specialist and so things can get pretty frustrating because I am very passionate about the team, Arenanet and the community. So I am just going to ignore unproductive posts…simple as that.
Note I am not referring to your post and I really appreciate your feedback.
Chris
P.S: In regard to more manpower toward communication we are working on that (-: and I would rather not kick anyone in the balls much less Mo who is a friend (-:
Chris please smack Mike O’Brien upside the head to wake him up out of his fantasy world. His entire post illustrates the problem that a large part of the community has with Anets communications. Instead of actually communicating he made a PR statement and left. This is the core of the problem. Something is thrown out there without any actual discussion one way or the other. What you’ve been doing is what Mike should have been doing after making this thread and that is interact with the community.
Of course I completely disagree with his statement that “If we make optimistic promises and then can’t deliver on them, everyone suffers”. I pretty much convinced that what has been happening for the last year, the non-communicative nature, has damaged the game far more than a few unkept promises could ever have done. While I don’t have the numbers, I feel confident that the game really isn’t in that good of a condition overall.
The living Story, WvW, Dungeons, SPvP all have problems that only a massive overhaul can fix. An overhaul that can only be accomplished with the help of the community, but only a community that wants to help. You have lost a good portion of the forum community. Personally I don’t think much will change, because I lack faith that management will make it happen. I’m still willing to try, but Anet needs to completely change their tune if they/you want to succeed. The name Arenanet was always positive, but it has been thrown into the wind.
I will not be smacking Mo and please note I am part of the Studio Management Team. We are doing our best to reconnect (all of us). I have explained in the thread what the issues have been and why it is important that we have our stance.
I am not going to explain the points again and note that I am not going to be responding to nonconstructive posts. This way I can stay focused on the task at hand which is starting the CDI again and having some awesome conversation and design discussion.
Chris
P.S: If you want to see some of my answers to your points that I have made please look at my post history on this thread. if you are still unhappy then i doubt there is anything I can do or say to change your mind.
Creating a CDI about communication is like forming a committee to discuss how to form committees.
Morning All,
You asked me to be honest so I am going to be. I am starting to feel like doing another CDI just isn’t worth the frustration, huge amount of time and heartache.
As i have said many many times before getting the logistics around communication right is extremely important. Time is precious and anything that can be done to make every second more valuable is paramount. Any time a developer spends on CDI is time away from the game. The benefit however is huge in terms of the products evolution so it is an extremely difficult balancing act.
Chris
I can understand the frustration in dealing with certain individuals on these forums, and cannot in conscience recommend you interact with them. It’s y’all’s call. We cannot evaluate the value inherent to CDI’s since we don’t have the full range of information that ANet has.
If you do decide to go ahead with the CDI’s, you may have to ignore some comments that are rooted in disappointment. It’s nice to be invested in one’s work to the point that you care about it. If it helps, some of us appreciate your efforts.
P.S. I did suggest you take the weekend off…
Hehe Indigo perhaps I should have done (-:
I am going write a post on the impact of CDI thus far and then open a preliminary discussion about topics we could discuss in the CDI next week.
Looking forward to chatting.
Chris
I didn’t know this, is it known why they won’t play ?
Real life stuff, I believe. Happens!
But… but… Doctor Who
That is quite the predicament. What would the Doctor do?
He’d totally want a llama, that’s what.
I think we’re all a little sad that TCG can’t play today. In light of this, I think this puts Cheese Mode in a pretty good spot to win. Will be interesting to see if anyone can take them out.
(edited by Josh Davis.6015)


