Dev Tracker

Facebook And Guild Wars = Confusing :o

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Revealing someone’s personal information is against the User Agreement and the Rules of Conduct. (See “Legal” at the bottom of the page to review.)

Posting links to someone’s Facebook account should not happen because, in most cases, it reveals personally-identifiable information about that individual. According to the notes in your tickets, you revealed more than one player’s information, you also revealed the names of family members, as well.

You have received more than one response, and this is the final answer: We will not reinstate the account, due to the gravity of the infraction in which it was involved.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Name Questions? Please read [merged]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Kaida — I have noted that you’ve posted in three different threads about this. At this time, the place where you should post your input or questions is the Tickets for Review thread, in which you posted early this morning, Pacific time. However, you posted a ticket number unrelated to the topic, a request you’ve made with your second account. Please update your post (do not post again) in the Tickets for Review thread to give the correct ticket number.

Please await and update there. Posting in other threads is unnecessary.

Thank you for understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

3 toons lost almost 2 months of their life.

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I have never known of an issue with character age, but you’re welcome to submit a ticket to discuss with an agent who can review your account.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Are there only GMs on NA?

in Fractals, Dungeons & Raids

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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The Customer Support Team has a GM presence in both regions.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

Hacked Account

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Yes, to get help, please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, which will create a ticket within the support system. If you do not know some of the information requested, leave the field blank. However, there are two drop-down areas that require an answer so be sure to choose from those fields so the ticket is properly submitted. Once you’ve done that, the CS Team should be able to help you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Being punished for playing the game.

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Sorry, but this is mis-posted. This is the Account Issues forum. I would suggest that you choose a different forum in which to discuss this matter.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Name Questions? Please read [merged]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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If your name is Fred Player, and your display name is Fred Player, we consider that a security risk, and we will help you change your Display Name.

If your name is Mary Gamer and you use M Gamer, that’s not nearly specific enough to be considered a security risk. Nor is using the first or last name, alone, like Knut, Pierre, or Bart or Jones, Lopez, or Schmidt.

We get quite a few Display Name change requests that we cannot support:

  • I didn’t know it was going to be seen. It should be clear to everyone upon account creation that the Display Name is… displayed! If it is not clear, I’d really like suggestions on a better way to make it clear, because as I recall the interface makes it clear that one’s display name will be shown in the game. I’m open to seeing if we can make a change to the interface, but only if it’s truly required.
  • I want to prevent someone from seeing me. Players may desire a display name change for personal reasons. For instance, they once were friends with someone and now wish to stop interacting. Or they claim they are being “stalked” by another player. Changing for such personal reasons is not supported. More importantly: If we completely change your Display Name, people who once had you on their Friends or Blocked list still will be able to identify you. There is no way to “reset” an account and wipe its history. If someone knows the old Display Name they’ll simply see the new one. (I believe that the system is designed this way to prevent people from losing their contacts if they have to change their Display Name for a genuine security issue.)
  • Someone may figure out my personal information. Generally, the scenarios made for this request are not valid. But if you fear that your Display Name makes learning your e-mail address easy, and if you feel that knowing your e-mail address poses a risk to your account, we can help you change the Account Name (log-in e-mail address).
  • Why do you have this policy? We feel that one’s history should remain intact unless there is a substantial security risk. It’s not healthy for individuals to be able to swap Display Names because some who request it will be doing so to hide in order to avoid past, negative history. Imagine the issues caused by supporting random Display Name changes that allow scammers, cheaters, verbal abusers, etc., to start their misbehavior anew with the “clean slate” of a new, unknown Display Name.

I hope that this information helps you understand our policy and our practices in relation to Display Names.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

please delete

in Guild Wars 2 Discussion

Posted by: John Smith.4610

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John Smith.4610

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Random questions of the day for fun purposes:
-At the actual market price, how much would it cost a single +70 Agony Resistance item?I managed to get a number like 6665327449000000000000000000000000000 gold, but i’m not sure if it’s accurate.
It also makes me wonder a second question.
-Has anyone done already a +20 item?

Assuming the +1’s are 10s, and we start from 1 and only user 1’s; it would cost (2^69 + 1)/10 gold which I believe is 59,029,581,035,870,565,171.2 which, if I didn’t make an error, is 59 Quintillion gold.

edit: the + sign not displaying for some reason.
edit 2: I forgot thermocatalytic reagents.
edit 3: Quintillion

(edited by John Smith.4610)

How do I set up a mobile authenicator?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We’re looking into the possibility of adding the steps to the Knowledge Base, just in case that’s helpful to players.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Is my name okay or should I change?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Any time.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Dungeon Instance Owner change FTW

in Guild Wars 2 Discussion

Posted by: Ryan Diederich

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Ryan Diederich

Gameplay Programmer

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Hello Ryan,
thanks for this information.

Any tips on how to get name of those trolls that kick you from your own instance quickly?
There usually isn’t time to write anything down or to make any screenshots.

Thanks in advance!

There appears to be some nice debug messages for party join/leave that I’m going to see if I can turn into “LFG Messages” in the chat log which should make this easier…

i am a hacker(Give Guild Wars 2 team)

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Crash: I am closing this thread, but will bring it to the attention of others, in the event they wish to discuss the matter further. Thank you for making this effort to help.

Players: The bottom line is this: Please, please read our detailed Security Article and follow the steps outlined there to maintain your account with the greater level of personal security.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Points of interest episode 5 is a riot!

in Living World

Posted by: Stephane Lo Presti

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Stephane Lo Presti

Content Marketing Manager, French

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Please just keep it light and fun like it has been with Kate and not the bro-fest that the ready-ups have been in the past.

Points of Interest and Ready Up are two completely different shows, created for different objectives. They are not intended for the same audience, although players can enjoy both if they play all aspects of our game. While Points of Interest discusses Living World episodes and showcases Fan-Generated Content, Ready Up focuses on competitive information, events and updates for WvW and PvP. The tones are different because players expect different things from each show.

I hope this clears things up

Experince with the support

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I am glad you got the info you needed on the one question.

About the other matter: The second matter involves several players and is quite detailed, and my instinct tell me that there’s nothing we could do in a case of this nature. However, you’re welcome to discuss through a ticket, so that a CS agent can review game logs and figure out if it is possible to help.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Unable to Purchase Gems [merged]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Ok, here’s what I learned: The Second Anniversary 10-Day Sale presents different items on different days. But that doesn’t mean they’re offered for one day only. That means that one item may be introduced on Tuesday, a different item may come out on Thursday, but both items will be available through the conclusion of the sale. (You can check the Gem Store to see that things like Character Slots are still on sale, and were not offered only on a single day.)

The 10-day sale began on August 22, so doing the math means it will end on August 31st. So if you have had difficulties using your credit card or paying through PayPal, you should be able to make the purchase now or as soon as your CC is enabled by Support. From what I have learned, our billing provider is working on a fix that should address this for the few folks who are continuing to have issues.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Mr. Whiteside, sorry to bring it up again, but can you clarify the changes in instance ownership? I believe that there’s a genuine concern for griefing, and I was hoping that you could put our legitimate worries at ease.

Thanks again for replying!

We have been discussing this for a very long time. Can you PM me so i remember to get back to this point when it is appropriate to do so please?

Chris

Will do sir, as soon as you empty your inbox :-)

Ah lol ok. Actually I am going to ask Izzy to chat about it.

Thanks Palador.

Chris

Note: he is busy today so it will either be tonight or tomorrow.

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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I’ll say that I understand the commitments to development and meetings, etc…that the team doesn’t have the time to post anymore. But I do miss Colin’s frequent posting and his smiling face!!

We just need to build more time to post more, have better channels for communication and folks connecting us to discussions. We will do our best.

Chris

Game Dev abusing power? Any way to report it?

in Guild Wars 2 Discussion

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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  1. It is against the Forum Code of Conduct to report in-game breaches of the in-game Rules of Conduct.
  2. Normally we wouldn’t comment about this report, but given the nature of the issue, I figured I’d give you some visibility. I checked with Customer Support (who has ways of seeing these things), and they investigated this incident and found no “kick” commands used by any staff member in the region at that time.

Thank you.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

10 mins commanding FR zerg and being reported

in Guild Wars 2 Discussion

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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This is really cool information! Thanks Talon.

Also, and not to be overly snarky here, but this is a good example of one of the ways players can feel like we’re not receiving the necessary communication from ArenaNet. I’ve been playing this game for 731 days (though a paltry 2200 hours or so) and I just today learned that official communications from a GM have a special chat color.

We’ve only recently started using visible and active GMs in the game. Prior to say – 2 months ago? – you wouldn’t have seen a GM.

Look for us more as we’re slowly ramping up our presence.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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No doubt someone will say but you never did idea ‘x’ or idea ‘Y’ !!!!

Well that’s one of the reasons why we are reluctant to talk about the road map and secondarily we don’t always agree with what some want but we always stay informed.

Look. Some people are going to be upset no matter what you do. Promise something and never deliver? People will be upset. Never promise anything, leaving the future a murky Sargasso? People will be upset. So ignore that people will be upset and do what’s right. If you promise things and you have a good reason for not delivering, just explain what that reason is, any sensible players will understand and move on.

“Sorry, we planned to do X, but then we decided that Y would be a better idea, and it made X obsolete/impossible/time consuming, so we abandoned it and moved on to Z instead.”

So long as you’re open and honest with us, the bulk of the players will understand, and maybe suggest ways to make X still work, or improve Z to make it more like X, or who knows what we can accomplish together. You know how tons of bugs are never found until a million players are crawling over the new content? Sometimes design ideas are the same way, and the earlier you can get players crawling over the ideas, the sooner potential directions can become apparent. There have been plenty of features that have gone live, or nearly gone live, only for players to point out why that was a bad idea in the first place and it takes a while to fix it.

In any case, this game needs to do a better job of giving players hope. It needs to present a more distant future, however vague, that is more than two weeks out. We need to know where this game is headed in the long term, rather than just wandering in a fog. I’ve said this before, but it’s like on the West Wing, where the President said that sometimes you have to throw your hat over the wall, to make a declaration of intent, so that people know that you’re actually striving towards something and not just floating in place.

We know that you have a policy to not talk about things until they’re ready to launch, but that policy is toxic, and it needs to go.

This is a very good post.

Let’s see how the next CDI goes as I mention above.

Thanks Ohoni,

Chris

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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I have a new take on “Communicating With You:” less is more, if you’re consistent. What I’d like to see is ANet picking any one of the ideas mentioned above (by ANet or players): stickies, blogs, CDIs, whatever, but just one. Then, commit to that method, regardless of what happens.

Communication shouldn’t stop because you guys get busy doing a release in China or the tinfoil hats come out in force. Instead, task someone with making sure we hear from you through good times and bad.

If the avenue of communication chosen becomes ineffective, modify or update it, or drop it and replace it with something else — but keep communicating.

The fact is, no matter how much you talk to us and how clear you are, it will never be enough. The best you can do is to make sure people know you are listening.

tl;dr Communicate with us consistently (and meaningfully), rather than worry about starting up a lot of new things as a reaction to recent events.


PS it wouldn’t hurt to make a point of telling us when you fix things: a lot of recent updates fixed some annoying, little issues, but there’s no mention of them in the patch notes. (INB4: I’m not going to list them, since I want ANet to toot their own horn.)

Yep agreed. it comes down to time though. its good to be back and chatting though.

We really need to build a foundation that allows us to be able to build time to engage more effectively. At the moment I am posting because I have a little free time for example.

We are working on it.

Thanks for your thoughts.

chris

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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One of the most powerful tools we could use as individual communities is our own discussions. We could easily document individual group discussions and bring them back here. I’m going to try and organize a discussion group on our server once this CDI kicks off, gather the feedback and present it to the thread. Not sure how successful that will be, but it’s worth a shot.

It would be awesome to have community members not only do this but be champions of various areas.

Chris

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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I know some are concerned about whether ArenaNet is communicating with you and listening and responding to your feedback. As you saw with yesterday’s announcement, we do. All of us at ArenaNet play the game with you, chat with you and read your forum posts, and work on the things that we think will most delight and entertain you.

We’ve set a clear policy in the past year: we don’t talk speculatively about future development. We don’t want to string you along. Creating fun is an uncertain business: sometimes things work out and sometimes they don’t; sometimes we go back to the drawing board over and over before we get something right. If we make optimistic promises and then can’t deliver on them, everyone suffers. So when we attend a trade show or give an interview, we’re there to talk about what we’re getting ready to ship, not to speculate on what we might ship someday.

Don’t read that as meaning that we don’t want to talk with you about the longer-term roadmap. The intention of the CDI threads is to talk with you about the roadmap. We want to talk design philosophy with you and hear how you want to see the game evolve. When those discussions trigger development, we’ll work internally until we have something we’re proud of before we’ll announce it.

A lot of the questions I’ve seen posted this week are as simple as this: does ArenaNet have an agenda to never do something? That’s almost never the case, and if it is the case you deserve to know and we’ll make sure we get more clear. In general the simple truth is this: when we’re not currently working on something, it’s because we’re working on something else instead that we think is more important for the game and community.

Our developers post on these forums on a voluntary basis, and in addition to developers, we have a community team who can clarify and be the bridge between players and developers. They’re ready to engage you on these topics. And I know it’s hard for the community team to engage players across all the forums and sites where these questions are being discussed, so I’m going to support the team in consolidating and focusing as necessary, so that we can be clear to the community where you can go to get a response.

See you in-game,
Mike O’Brien

So basically, you don’t even know what you’re doing or what to do. You have no clear goals, no focus and no direction to go into with a determined state of mind. You just make things up as you go along.

Alright, got it. Thanks.

Incorrect.

15 characters rhubarb rhubarb.

Chris

Dungeon Instance Owner change FTW

in Guild Wars 2 Discussion

Posted by: Ryan Diederich

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Ryan Diederich

Gameplay Programmer

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As I mentioned in my thread on the topic, it would be great to have the number of needed kick votes increased to 3, to minimize griefing resulting from this change. Personally I always started my own dungeon parties to avoid kick-happy couples. Now there’s nothing to kep me safe. 2 votes have always been a bad idea, anyway. Not even a majority.

I actually agree with you. I would have liked to increase the vote count a majority with this change, but unfortunately not all the pieces of code around party votes are set up in a way to make this a quick and easy change.

We were aware of the possible issues with the instance ownership change, but felt that holding back an improvement to the base experience on account of trolls was unfair to users that are playing nice.

Stealing instances using the LFG tool, or booting people for no reason (or to give your buddy the rewards for no work) at the end of a run are bannable offenses and should be reported.

(edited by Ryan Diederich.8179)

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Mr. Whiteside first let me express my admiration, you have the nerves of steel, I wouldn’t endure half of the angry posts!

I have to say that I understand both angry customers and developers… I work in software development so I know how hard it is to deal with the customer and of course sometimes things don’t work out as planned. I understand the policy of silence until the feature is developed. I also understand the angry gamers.

I’ve been ok with this development so far, but only mostly because I am an altoholic (working on my 11th character) and achievement hunter (nearing 14K achievement points). I love the design, the combat is perfect, however I miss many things also, but this is not the place to discuss it.

Living Story is great, in my opinion, I like the episodic playing, but I am also one of the people that would love to see an expansion. I am ok with no expansion if I have always something new to find, explore and experience in terms of content regularly.
I have many things to praise, however I have always felt that the communication and PR is lacking, but who am I to judge (a person without any experience in this field). Still, I think that the roadmap would solve many issues and it would calm many angry players. Why? I guess you know, it has been said here a lot… we don’t know where you are heading. We want this game to be successful, we want to express many and new adventures and we want to look forward to coming things.

You don’t want to disappoint us, I also don’t like dealing with angry customers that demand the product on time despite the unforeseen circumstances and flaws and changes.

We are ok with you saying: “Guys, a problem has come up that made us postpone this long awaited feature, but we are working on it.” Or “Things have changed, we had to stop develop this in order to bring you something that”. This all is ok, just please be more transparent, we understand that you have limited resources and are only human, just let us know. The uncertainity is very strong thing, we are completely uncertain about the future and that can lead to fear, anger, panic, just like we don’t know what happens after death, that’s why many people fear the death. And we may fear the future for this wonderful game. (whoa what a metaphor!)
Feedback is very important for the developer. It is also important to us. To establish a healthy developer-customer dialogue is very difficult, but let’s try that! Don’t let the whiny babies discourage you, ignore the trolls, just keep on with the communication and the community will appreciate it.

It doesn’t have to be detailed preview, but for example a blogpost twice a year telling us about the predicted next direction would be awesome! I loved the state of the game blogposts by Colin Johanson. Of course nobody expects you to tell us there about everything, just leak some interesting info that will make us look forward to the future additions!
Mr. O’Brien, Johanson, Whiteside and others, please think about it. We love the game, we care, we want it to be successful, we want all to enjoy it for a long time. Communication is vital in every relationship, and this between you and us is no exception.

Of course I don’t speak for everyone, mainly for myself and some of my friends, so just our two cents.

Hi leviathan,

Thanks for taking the time to post your thoughts. The level of detail is great and I understand your point entirely.

Can I ask that we see how things go with the next CDI and then internally and externally have a discussion about policy?

I plan to be more inclusive in the next CDI and I would like to see how that is received both internally and externally.

Chris

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

Next

Mr. Whiteside, sorry to bring it up again, but can you clarify the changes in instance ownership? I believe that there’s a genuine concern for griefing, and I was hoping that you could put our legitimate worries at ease.

Thanks again for replying!

We have been discussing this for a very long time. Can you PM me so i remember to get back to this point when it is appropriate to do so please?

Chris

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

Next

It doesn’t have to be detailed preview, but for example a blogpost twice a year telling us about the predicted next direction would be awesome! I loved the state of the game blogposts by Colin Johanson. Of course nobody expects you to tell us there about everything, just leak some interesting info that will make us look forward to the future additions!

I dunno if that’d honestly work, given how changeable they’ve explained to us the course of development is. I’d go in the exact opposite direction, more informal and frequent. Let us be a fly on the wall in those daily or weekly dev meetings, at least in some senses.

Either way.. the situation right now, where one guy is volunteering his weekends and family time to keep reassuring us while remaining muzzled on ‘the issues’ by company policy.. s’gotta change. I appreciate what Chris is doing, but hopefully the higher-ups hear that and start helping him out.

Yes, I know, Chris has already said they’re dedicated to that. Bring it on!

Just to be clear because I think this may have an inserting affect on all of our discussions and for the sake of visibility it is worth pointing out that I am one of the higher ups. Thus when I say we could be doing a better job it is coming from the whole team. Think this is important to explain because it isn’t that I am some special case in the company, we all care, I just have a more forgiving wife in regard to how i spend my time (-:

I also talk as a player who plays a lot (well when i have time).

Chris

World Ability Points Reset?

in WvW

Posted by: Jessica Boettiger.2563

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Jessica Boettiger.2563

WvW/PvP/Skills Principal QA

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We feel it’s important to offer players the chance to adjust their world ability point selections at the start of a tournament, but I understand how it can be tedious to have to spend those points again across all characters. Being able to reallocate points at any time, in a manner similar to our trait system, is feedback that I will definitely bring to the team, for future consideration.

Thanks!

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

Next

who ever read this? seriously

cdi is just a hype to make spammors feel important but at the end this thing is just an Placebo to make ppl silent

when you rly read this than how bout this thema?:
Is Feature Presentation now a Living Story too?

pah

Hi Romek,

In answer to your question:

Around 50,000 player’s have been reading this thread and 100,000s have reaad and contributed to some of the CDIs.

Here comes the broken record again (Sorry to those paying attention)

The CDIs have have had different levels of impact on the game based mainly on how mcuh time dev’s have had to engage and contribute to the discussion.

I can assure you, like many others have that CDIs and community discussion have had a huge impact on the game.

Finally as i have said before. if you think communication with us is pointless then don’t partake, and don’t berate others for doing so. Or you could help us all get better at communication and come to the discussion with a valuable contribution.

Cheers

Chris

Playable sylvari and charr voices

in Audio

Posted by: BobbyStein

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BobbyStein

Guild Wars 2 Narrative Lead

Next

YouTube has some videos that feature PC voice.

Charr Male (voiced by Ron Yuan)
http://youtu.be/snDoy4DjUaI?t=16s

Charr Female (voiced by Kate Miller)
http://youtu.be/3Mg9-TBZn5k?t=16s

We don’t currently offer a voice preview during character selection.

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

Next

Chris, since you are actively posting in this about communication, can you tell us if the Mac client is being looked at? It crashes all the time in large events and there is no active support in the mac support forum.

If you don’t mind i will get back to you on this on Tuesday.

Chris

Hi Chris!

First of all thanks for all thanks for all the work you are doing on your personal time on this thread.

Now that Tuesday’s update information has been released, and the “Performance Updates” section is presumably what you were waiting for, did you have additional information on what this means for the mac client in particular that you can provide? Are you able to confirm that the crashes the mac beta client users were seeing were performance related, and if so that the performance updates mentioned today have been tested on the mac client and in fact reduce, if not eliminate, the problems?

And in order to stay on topic, would it be possible for this information to be communicated in the mac tech support forum where it best belongs instead of buried deep inside this thread? We would love any updates you are allowed to give, or even acknowledgement that ArenaNet is aware of and working on the issues with the mac client.

Hi Jimmy,

I have asked that we give an update on the mac client.

Chris

Unlocked skins "vanish"

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I was hoping this was the correct place to put this but I got the legacy armor skins when I bought the game and I had the free skin changes and after a couple uses of the skin change that comes in the legacy pack it will no longer let me use my free skin changes because they vanished. please let me know if it was only a couple uses or if not couple you help me get me skin change back. Thank you very much

Please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, which will create a ticket within the support system. If you do not know some of the information requested, leave the field blank. However, there are two drop-down areas that require an answer so be sure to choose from those fields so the ticket is properly submitted. Once you’ve done that, the CS Team should be able to help you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Im not sure what 19 pages are about here…All Mr Obrien was stating was their reasoning for being hush hush about certain things. Don’t think we need to discuss it.

The only thing Id like to discuss that abstractly relates to this, is the discussion and/or development effort of things that we do not ask for VS things that we ask for over and over and over again. Id like a little more transparency on that.

No one asked for Ascended gear. We got it.
No one asked for Living Story. We got it.

We did ask for precursor crafting/scav hunts, and still don’t have it.
We still ask for expansions.

Things like that. I know Im over-generalizing here in terms of the scope of my opinion. However, in and out of game these are the things I see most popping up on fansite forums, official forums, in game chat…

Crumbs there are a lot of assumptions here specifically in terms of who wants what to be in GW2 and not.

Chris

The CDI is coming back! Topics

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Hey All,

Ok we are going with option 1 and we will see how it goes.

We should also discuss how to improve the process at the end of the next CDI, such as tech, topic choice etc etc.

Thanks all for sharing your thoughts.

I will speak to the team about what we want to discuss and will update soon.

Chris

Choosing initial home world.

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I feel sure you’ll be able to get on the same world, but it could take a bit of time. Either your friend can move to your current world, or you can wait for space to open up on his world. Keep in mind there’s one world change per 7 days, so you’ll want to strategize where to go and what to do. For instance, the cost of a transfer may be entirely reasonable for him, where you might prefer to use the free transfer option mentioned above. And yes, guesting is another option, too.

Best of luck, and welcome to Tyria!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Voice actor for Braham

in Audio

Posted by: BobbyStein

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BobbyStein

Guild Wars 2 Narrative Lead

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Braham is voiced by Sam Riegel.

http://www.imdb.com/name/nm0726184/?ref_=fn_al_nm_1

10 mins commanding FR zerg and being reported

in Guild Wars 2 Discussion

Posted by: GM Talon.4851

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GM Talon.4851

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I’ve attached an image that shows what a whisper from a GM looks like for further clarification.

Attachments:

Ossuary of Unquiet Dead bugged

in Bugs: Game, Forum, Website

Posted by: RubiBayer

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RubiBayer

Content Marketing Manager

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All right, there’s no need to attack one another, you’re in the thread because you want the same thing (and hey–you’re in the forum in the first place because you like the same game!), which is to get this bug squished.

That’s the same thing that we want, so it was one of the first things I checked in on when I arrived to work this morning. They’re in the middle of digging in to it and are going to let me know as soon as they have an update.

please delete

in Guild Wars 2 Discussion

Posted by: John Smith.4610

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John Smith.4610

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I’d like to know if the latest trend of time gated material that can still be bought off the trading post (mawdrey components, ascended armour components) is a deliberate attempt to allow people to make money crafting by preventing a small number of users flooding the niche as soon as it becomes apparent.

PS thanks John for taking the time to respond to all the questions here, and thanks Wanze for creating the topic. This is my favourite forum thread that hasn’t been deleted.

Having crafters able to make money was certainly part of the design intention.

please delete

in Guild Wars 2 Discussion

Posted by: John Smith.4610

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John Smith.4610

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Hi John,
They announced last week pricing changes to the Commander Tag…and some changes to how it would be implemented. Were there any economic discussions about the price changes or was this a purely game design decision? If there were economic discussions can you talk about any of the factors that went into the change?

There were economic discussions, but design was the most important thing, since any economic impact would be minor.

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Hi All,

I am getting back up to date on the last page.

Chris

No more Felicia Day? I'm OK with a new VA.

in Audio

Posted by: BobbyStein

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BobbyStein

Guild Wars 2 Narrative Lead

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Good morning! Allow me to clarify a few things:

  • Felicia Day is still a cast member of Guild Wars 2. We have no plans to recast Zojja with another actor.
  • It’s entirely possible that Zojja could show up in a future release. It all depends on what story we’re currently telling and which characters have an active role in it.

Thanks much.

10 mins commanding FR zerg and being reported

in Guild Wars 2 Discussion

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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Michael,
does this mean that ‘GM’ is always written in two capital letters? Players are not allowed to create characters with multiple capital letters in a row, so this may be a distinctive difference between them and people who read this post and try impersonating them (outside of whisper chat).

Good catch. Our names do not have back to back caps. Gm has a lower-case ‘m’.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

10 mins commanding FR zerg and being reported

in Guild Wars 2 Discussion

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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Hey everyone,

I want to clarify a couple of points for you that I feel are important.

1. ArenaNet GMs very rarely send unsolicited whispers.

2. ArenaNet Senior GMs all have character names akin to GM Madi Walker and have the ArenaNet Guild Tag.

3. All ArenaNet GMs have GM ‘Hopefully Cool Alias’.#### for a display name.

4. GM whisper text is golden; not purple.

5. Impersonating a employee or agent of ArenaNet will result in an immediate suspension or termination of your account.

Hope this helps you identify real GMs versus the imposters out there.

Hunt safe.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Hi Chris,
To what extent does player feedback drive priorities? For example, if somehow tomorrow a 40 page thread appears about <insert feature here>, does current work get reprioritized to make room for that?

As a software developer myself, I’ve found that the end user of the software drives about 80-90% of the prioritization, with the rest coming from developer knowledge (for example, if something of a less priority is a ‘quick win’, it generally would happen sooner, and also some flexibility on pushing back massive projects if they would take a long time). I would expect similar practices at Anet. Why then, for example, do seemingly ‘quick wins’ like many of the profession bugs or unused traits/skills stay that way for such a long time?

Thanks again for all of your hard work and interaction with the community!

Just wanted to pop in and say I am up to date. Enjoying relaxing with the family.

Player communication and feedback does indeed have impact on priority (-:

It is one of the benefits of working in a live environment and we are very agile so we can re prioritize pretty easily dependent on the size of the work load however.

We have a road map, which can be effected by evolution of features in the live environment and the community.

No doubt someone will say but you never did idea ‘x’ or idea ‘Y’ !!!!

Well that’s one of the reasons why we are reluctant to talk about the road map and secondarily we don’t always agree with what some want but we always stay informed.

And thanks Drak (-:

Chris

P.S: Will reply to some of the posts from today tomorrow. Thanks for being so patient.

(edited by Chris Whiteside.6102)

Diamond Legend

in WvW

Posted by: Jessica Boettiger.2563

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Jessica Boettiger.2563

WvW/PvP/Skills Principal QA

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With the release of Feature Pack 2 on September 9th, WvW players who reach rank 10,000 will be able to continue earning WXP and rank-up chests.

World Ability Points Reset?

in WvW

Posted by: Jessica Boettiger.2563

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Jessica Boettiger.2563

WvW/PvP/Skills Principal QA

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Traditionally WXP points have always been reset with the start of a new tournament. I don’t think this will be any different this time around.

Aye. World Ability Points will be reset at the start of the Fall Tournament.

Will there be gold/silver/bronze leagues?

in WvW

Posted by: Jessica Boettiger.2563

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Jessica Boettiger.2563

WvW/PvP/Skills Principal QA

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Will we be split in half (meaning top 12 and bottom 12) or will there be the usual 6/9/9 split?

The announcement suggests that there will be places 1-12, implying that there will be 12 servers per “league,” which is more consistent with the Swiss-style tournament model.

I know I am not the only one looking for an official answer to this question.

The league structure from the past 2 tournaments will remain for EU and NA.
• EU has 3 leagues, 9 teams each.
• NA has 3 leagues; gold contains 6 teams, silver and bronze each have 9.

The Fall Tournament announcement references places 1-12 to account for the introduction of WvW tournaments in China, which will have a slightly different league structure.

Brainstorm: Key Discussion Points

in Guild Wars 2 Discussion

Posted by: ColinJohanson.2394

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ColinJohanson.2394

Game Director

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Very much appreciate the feedback, suggestions and ideas from those who are staying on topic. I’ll continue to monitor this thread and discuss options and your feedback with the community team.

Keep it up!

Purchased digital deluxe edition

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Great, it looks like this was all cleared up for you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet