Guild Wars 2

The idea of having a dye template is a common suggestion, and a great one. It’s been floated to the development team before, but I just raised it again as an idea to remind them about it.

Update: 2 September 2014

861416 – Resolved.
819209 – Please do not submit any more tickets! There are far too many involved in this situation and your answer (and everyone else’s will be delayed indefinitely if you continue to submit new tickets. Please allow the agents to focus on this one to get it resolved.)
865713 – I need both ticket numbers in order for us to review this.
851984 – In queue for review. Multiple account compromise incidents do take extra time.

IMPORTANT NOTES:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.
• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail that has the existing ticket number in the subject line.
• Please do not post in multiple threads on the forums asking for assistance.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account and include the old ticket number in the subject line. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 2 September 2014

861416 – Resolved.
819209 – Please do not submit any more tickets! There are far too many involved in this situation and your answer (and everyone else’s will be delayed indefinitely if you continue to submit new tickets. Please allow the agents to focus on this one to get it resolved.)
865713 – I need both ticket numbers in order for us to review this.
851984 – In queue for review. Multiple account compromise incidents do take extra time.

papry.8096:

What do you think about the mini market in terms of supply and volatility ?

It’s not one of my favorite markets.

MithranArkanere.8957:

Gaile Gray.6029:

I take your comments on board: If that screenshot is representative of GM and squad chat, the gold is very similar and that can cause confusion (and possible griefing).

Let us have a few days to look at this (due to the holidays) and see if there’s a way to make GM/Gm chat more obviously different from other in-game chat strings.

Thanks for the feedback, guys!

Put the ArenaNet logo at the start! The same used by ANet employees as a guild tag.

That’ll make sure it can’t be faked.

Hey I like this idea. Unfortunately I don’t think we have the capacity to add images to chat string. (Otherwise, I’d have had a frog preceding every single line of my chat, since 2004. ) I will ask about it, though.

Visteri, I wanted to pop back in and let you know that we loved your drink ideas so much that we presented a few of them to the staff at Gordon Biersch for our PAX Meet and Greet Saturday night.

Hopefully you’ll enjoy hearing that Experimental Ooze Booze and Nature’s Renewal were on the menu Saturday night, and they were a big hit with those who attended! Toward the end of the evening, Ooze Booze was off the menu because so many Guild Wars 2 players wanted to try it that the ingredients ran out.

So from all of us: Thank you for the inspiration!

vitali — Please post in the Tickets for Review thread. Forum members are not able to help you with issues related to your personal account, so asking questions in a generic sense really is not going to accomplish anything of merit here. That thread is where you post to request a review. Be sure you include your ticket numbers for BOTH accounts.

maestrochino.7104:

But will my dolyak finishers be unlimited now? or are they still 250 uses??

This will not change with the Collection system. They’ll still be limited by how many use you have left.

Yes, it’s confusing, but with so many positive and helpful forum members, a player who has the question is usually answered very quickly, and that’s a very good (and well appreciated) thing!

:)

Thanks for submitting a ticket. As the team said, they are investigating this for you.

Thank you for submitting a ticket, Henshin. The team will help you as soon as possible.

Waldir.2571:

Nvm, used the mobile Authentication.

It’s the better choice, anyway.

We do not have a toolset that would allow us to remove account upgrades, such as bag slots. That is why your request was declined, with our regrets.

I think your advice has merit, Ettanin. Thank you for sharing.

And yes, mobile auth is always the way to go, when possible!

As explained above, submitting multiple tickets slows your response and can create a very confusing situation for players and customer support team members. In cases where someone submits duplicates, we ask that they retain their first ticket and respond to all others with a reference to the first ticket number and a “Please close this ticket” message.

In your case, it appears this issue was addressed yesterday. In the future, if you wish to follow up on a ticket, please allow three full days, after which you may post in the Tickets for Review thread.

TPMN.1483:

With the addition of the 2nd Birthday Present (Birthday Blaster – it has pretty awesome stats tbh)-
Birthday Blaster – Shoot out birthday cakes that grant a 10 min buff to anyone nearby – Soulbound
+ 40 to all attributes
+10% Karma
+15% Magic Find
+15% Experience from kills
Does not replace or remove other food buffs.

Or:
Dragon’s Revelry Starcake
Nourishment (30 m):
+45 Power
+45 Precision
+45 Vitality
+45 Toughness
+45 Healing Power
+45 Condition Damage
+45 Ferocity
+20% Magic Find
+10% Experience from Kills

Intended to do the following:
1) Encourage players to eat food?
2) Are Players going hungry And starving all the time ? (killing things is hungry work)
3) depress the cooking market crafted foods even further ? (star cakes are 70s each, birthday boost gun is free – this takes away some unique crafting for those who gained the recipe)
4) Cause a bigger glut of Food on the market? (There are already millions of items of some foods untouched for over a year with supply clearly growing and this is a pretty big buff on the gun and it will be the case of finding someone with a gun in a dungeon etc)
4) ensure that only certain foods for specific purposes sell ? (Eg condi duration lvl 80)
5) was cooking always intended to be the cheapest market to learn – the NPC warns before learning this profession it will be expensive and will take you to all realms of the world?

A surprising number of players never use food despite how powerful it is. While it is not the items primary purpose, I would like it if it taught people how great food is and more people became eaters.

LordByron.8369:

John Smith.4610:

you mistakenly perceive a fantastic and functioning system as broken

Might i dare you to post your statement (without anyone involved just saying you believe economic system is fantastic and functioning) in general section or on a CDI?

out of this subforum would gather thousands answers in few hours.

I’m tempted to register to reddit and link that sentence without ANY comment.

My current role on these forums is not to debate on a subject, but to inform you of my thoughts, feelings, process…etc or to answer questions and educate.

Instead of goading, I suggest you write a detailed description of why you feel the way you do and you may PM it to me and I’ll respond.

felessan.9587:

JonPeters.5630:

Lazuli.2098:

ozmaniandevil.6805:

JonPeters.5630:

Thanks. I’ll pass this on.

So, this is how it works? Cherry pick ONE PERSON’s “list of things I don’t like”, while ignoring 40 pages of really good feedback and ideas? OK. I’m done with this thread.

From this response from JonPeters and his initial post it is obvious that Anet is not going to fix their new leveling process or trait system except the individual tasks themselves.

I’m discouraged since I used to like leveling new alts but can live with just playing my level 80s instead.

To be clear we are looking at the system as a whole but recognize that changing that will take longer than is satisfying and are looking for ways to improve the current system until a time at which we can make a better overall system from the ground up. Specific suggestions on what traits are poorly placed are helpful for #1, specific suggestions on #2 are also welcome but are going to be read but not responded too right now.

Thank you, that is nice to hear.

Please be more honest and straight-forward like this in the future.

To be fair, we love being this honest and straight forward normally though it just ends up sounding like a bunch of talk and not a lot of walk and that is because it takes time to be this active on the boards. After today I’ll be a bit less “forum active” again but that means I am working on making the game better.

Wanze.8410:

Random stat request of the day:

Which item has generated the highest volume of sales tax in July 2014?

I would go for ectos.

You would be correct.

Cross.6437:

JonPeters.5630:

Lazuli.2098:

ozmaniandevil.6805:

JonPeters.5630:

Thanks. I’ll pass this on.

So, this is how it works? Cherry pick ONE PERSON’s “list of things I don’t like”, while ignoring 40 pages of really good feedback and ideas? OK. I’m done with this thread.

From this response from JonPeters and his initial post it is obvious that Anet is not going to fix their new leveling process or trait system except the individual tasks themselves.

I’m discouraged since I used to like leveling new alts but can live with just playing my level 80s instead.

To be clear we are looking at the system as a whole but recognize that changing that will take longer than is satisfying and are looking for ways to improve the current system until a time at which we can make a better overall system from the ground up. Specific suggestions on what traits are poorly placed are helpful for #1, specific suggestions on #2 are also welcome but are going to be read but not responded too right now.

So, if I’m reading this right, are you saying, you’re looking for quick changes to make the system more bearable while not confirming or denying the possibility of a holistic revamp at some point in the indeterminate future?

Because knowing that would really settle some of my anxiety about the existence of this request for feedback.

Yup. and I would replace the word possibility with the word probability…

Lazuli.2098:

ozmaniandevil.6805:

JonPeters.5630:

Thanks. I’ll pass this on.

So, this is how it works? Cherry pick ONE PERSON’s “list of things I don’t like”, while ignoring 40 pages of really good feedback and ideas? OK. I’m done with this thread.

From this response from JonPeters and his initial post it is obvious that Anet is not going to fix their new leveling process or trait system except the individual tasks themselves.

I’m discouraged since I used to like leveling new alts but can live with just playing my level 80s instead.

To be clear we are looking at the system as a whole but recognize that changing that will take longer than is satisfying and are looking for ways to improve the current system until a time at which we can make a better overall system from the ground up. Specific suggestions on what traits are poorly placed are helpful for #1, specific suggestions on #2 are also welcome but are going to be read but not responded too right now.

For all those posting specific feedback. Thank you it is very helpful.

barefootstep.7026:

nethykins.7986:

I know this sounds like a no-brainer, but:
Don’t you think a well developed, clear and concise tutorial would have at least curbed some of the issues you have with new players “understanding” the game, instead of changing the core game pacing?

This. So much this.

Actually not. Generally speaking tutorials are hard to implement, boring for experienced players and overwhelming for new players. The best tutorial is a system that slowly puts the content out to players because it gives experienced players something to achieve while reducing complexity and option shock for new players.

Simmu.9405:

List of things I dont like
-Map completion
-Personal Story
-Overgrown grub
-WvW objectives

Thanks. I’ll pass this on.

Morning All,

I hope you had a lovely weekend. I am going to try to post the top ten CDI discussions in relation to impact on game but note I am not get the list up until tomorrow.

Chris

Hey all,

I see a lot of people talking but with a thread this long the details are often muddied by a large number of similar but differing opinions. I want to address some of the more straightforward stuff.

Trait Tier level increase. We made this change because despite what the more hardcore players like myself want, most players need to be introduced to systems more slowly so that they don’t get lost. Every time we overwhelm new players that is an opportunity for them to stop playing the game. Every time that happens it becomes harder and harder for new players to develop into longtime players. Without more longtime players it becomes hard for you and your current guilds to meet and find people to replace those who inevitably will be pulled away by real life from time to time.

Unlocking traits. We talked about this a bunch in the horizontal progression CDI and it came to our attention that many players were not learning about traits, how they worked, or understanding the options. When we talked through unlocking traits via activities it led us in the direction we have currently. Unfortunately, unlocking traits in the open world generally causes one of the #1 things we never wanted in the game which is players in conflict. You want might the Balthazar trait but someone is about to complete the chain and leave you waiting. This is bad for the game, but I think right now only occurs this dramatically for a few of the traits.

If you all list out the most offensive ones here we would be happy to look into changes given that we have already done so in the past when we switch many of the poorly placed map complete adept tier traits among a few other changes. Here is a list of those changes:
• Profession Trait 13: This trait is now awarded upon preventing the Statue of Lyssa from being re-taken by the Risen, as well as defeating the corrupted high priestess of Lyssa.
• Precision Adept Trait 5: This trait has been moved from Bloodtide Coast map completion to the defeat of Sharky the Destroyer in Arca Lake of the Harathi Hinterlands.
• Precision Adept Trait 6: This trait has been moved from Fireheart Rise map completion, to the defeat of Captain Jayne in the Brigantine Isles of the Gendarran Fields.
• Toughness Adept Trait 6: This trait has been moved from Iron Marches map completion, to the defeat of the Giant Blood Ooze in the Challdar Gorges of the Bloodtide Coast.
• Vitality Adept Trait 5: This trait has been moved from Timberline Falls map completion, to the defeat of Gargantula, the spider broodmother in the Wynchona Woods of Harathi Hinterlands.
• Vitality Adept Trait 6: This trait has been moved from Mount Maelstrom Map Completion, to the defeat of the Krait Witch in Timberline Falls.
• Profession line Adept Trait 5: This trait has been moved from Sparkfly Fen map completion, to the defeat of the Champion Ice Wurm in Lornar’s Pass.
• Profession line Adept Trait 6: This trait has been moved from Frostgorge Sound map completion, to the defeat of Lord Ignius the Eternal of Lornar’s Pass.

At the end of the day this system has helped spread out the teaching of the system and the feeling of accomplishment through acquisition, but it has done it in ways that are sometimes counterproductive and still not nearly visible enough to impact as many players as it could.

Guild Wars 2 is a game that is going to continue to evolve and it will be because of your feedback and our efforts so do not get discouraged from posting feedback and be patient with change and I hope we will reward that patience.

TLDR;
We added this system as a direct result from the horizontal progression CDI. We are always reading your feedback, however, we don’t always have time to respond right away or action it quickly. We updated some trait unlocks in the past but we can do more. How can you help?
1) Give us a list of the most offensive trait unlock locations.
2) Keep giving feedback and be patient as this is a big ship and it takes time to steer it.

Donari.5237:

Chris Whiteside.6102:

Morning Zoso,

I am looking forward to it to. I will try to get the topic started on Thursday of next week. Just need to get some things finished so I can give the CDI the attention it will need.

Chris

To clarify, that means this very next Thursday Sept 5, not the next week after that, right?

That is correct Donari, Thursday Sept 5. This is the date I am aiming for. I have quite a lot of work to do early in the week but I will do my best (-:

Chris

thready.5278:

I bought this game for a friend about a month ago from Best Buy. I opened the game and tried to install it. When I tried to activate the game, it said my serial code was already in use. I can’t return the game to Best Buy because it’s not allowed. So now I have no reason to play this game and I feel like I wasted $100 buying 2 copies.

I’m so sorry to hear you’ve experiencing this inconvenience! Don’t give up now — we’ll do our best to help!

Definitely submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them; however, there are two “drop downs” that do require some sort of input. Be sure you include the serial code, so the team can look it up. They will tell you the next best steps to take.

Hey there,

What sort of error messages are you getting when you try to get in game? The more information that you’re able to provide the more likely someone can help you with this issue.

tolunart.2095:

Seera.5916:

They should have free choice security questions and answers. That way players can put in questions and answers that they are highly sure only they know.

One problem with this is that many personal details are shared through social media and a little digging can turn up common answers like pets names and where a person grew up. Others enter nonsense answers like “first pet’s name:” “broccoli,” then forget the answers because they don’t match the questions. So either your just as vulnerable or you end up contacting support to talk your way around not knowing the security answers.

It’s approximately as secure as requiring info like credit card identifiers (Mastercard, exp 2019, -1234) and account authorization numbers, character names etc. but it’s not more secure than anything they do now.

Thank you for this post. What you’ve said is correct! Player-created questions ("Was that my 2nd grade Teacher, or my 7th Grader teacher? And how did she spell her name name?) are frequently forgotten, requiring interaction with Customer Support. General questions (Where did you go to school?) are easily answered through info would-be account thieves obtain through the Internet. While there are different opinions, most security experts seem to lean away from random or personal questions because that system is not sufficiently effective at enhancing personal security.

As to other points in the initial post:

• The idea of selling “dongles” or authentication devices certainly has been reviewed, but I do not know that such an option will be offered now or in the future.

• I will see what I can learn about “optional soul-binding” or “optional account-binding” but from what I recall in conversations a long while ago, that may not be feasible for one of several reasons.

• As for guild banks, please read my recent post on this subject. Unfortunately, guild bank passwords would not prevent most of the incidents of guild bank looting. (I’m sure it’s something that the team has and will examine, but there are drawbacks, as that post points out.)

• Unique account names? Also easily forgotten, also requiring CS help, also requiring account verification.

• Data shows that *authentication helps a great deal, especially mobile authentication. It’s not flawless, but it’s extremely effective at reducing account thefts.*

I want to make clear that most accounts are stolen through the compromise of an e-mail account. In those cases, the victim is in much greater trouble than the misuse of a game account. So you should look at security for your e-mail account as your first and best protection against game account seizure (and a whole lot more).

Ask yourself this about your e-mail account:

• Do you have mobile auth on your e-mail account?
• If not, can you get it?
• Is your game receipt or other revelatory e-mail stored on your account? Have you considered deleting those mails as protection against someone else getting that personal information? (Remember, you could print and save, or move that information to a secure place that is not as likely a target as your e-mail account.)
• Are you reusing passwords? That is, are you using the same password for your game somewhere else? Anywhere else?
• Is your password as secure as it might be? Is it easily guessable, or only a slight variation from others you use? (Please read this article for help in selecting a solid password.
• Are you up on the latest info about security? Did you know we update our extensive and valuable security article to help provide the latest info on that subject.
• Are you taking advantage of security software? See this article for tips.

Marcus Greythorne.6843:

NYG.2568:

Is it me or has the surge of “communiction” come to a halt? Seems as If they may think we have been pacified!

The next CDI starts Tuesday. It’s about guilds.

Afternoon All and Marcus,

I am going to try to start the next CDI on Thursday of next week. Meanwhile I promised that I would put a list up of the top ten areas that the CDIs have impacted (Note many folks have already put up much bigger lists in this thread. Thanks). I will do this by end of day tuesday.

Regarding devs posting: this is a long weekend and so many of the guys and girls are taking the time to relax with their families as well as many others who are at PAX.

We won’t always be very active on the forums as maintaining that cadence is dependent on work loads etc but we are going to try very hard to stay connected.

I hope you all have a lovely weekend. Speak with you soon.

Chris

Torsailr.8456:

Gaile Gray.6029:

Dreamslayer.7659:

Gaile Gray.6029:

Dan.4398:

Quick question: These golden whispers will they be blocked from players view if the chat box settings are on don’t show whispers and game messages or are they considered something else?
I don’t plan on ever getting one hopefully but i would still like to know.

If someone has turned off whispers, then I believe that player will not get the warning. This is the player’s choice, of course. We will not make a different or additional effort to contact the player. Again, the warning is a courtesy, and whether (1) a player puts her- or himself in a situation that earns a warning, and (2) blocks whispers, is entirely the choice of the player.

May I humbly suggest you consider some sort of screen print message in large font and some godly thunder / reverb.

That some may be turned from their wicked ways and resume the path of righteousness – or at least harmlessness.

I could have SO much fun with this! For instance, I totally want to record a “Turn away from the Dark Side” message. Or maybe “This is a warning. Go forth and sin no more.” Or “You are standing on the edge of an abyss. Step away! Take the path of non-cheatiness!!”

Ok, I should stop now.

So…where’s the kickstarter for that feature?

~snicker~

Torsailr.8456:

Inverted? Black text on a white background?

I do not think that’s technically possible.

wwwes.1398:

Simple solution to all of this: Rainbow text.

<3 this idea!

Pandaman.4758:

Gaile Gray.6029:

(He argued. I pointed out that saying “We will terminate your account” is definitely and positively impersonation, particularly coupled with a name that is intended to imply official status. ~rolls eyes at silliness~)

If it’s who I think it is then this grin on my face isn’t going to go away anytime soon.

I’m not sayin’ a word here.

kiwituatara.6053:

Could use a different font for the colorblind.

Ps. On a side note, having trouble seeing red aoe circles, differentiating between rare/masterwork/exotic champ bags and other items, and differentiating between /whisper and /party chats. Thanks!

-A colorblind player

On a serious note, I’ve seen and contributed to continued internal discussion about this subject. We do understand the situation. Years ago, I got a very nice e-mail from a Guild Wars (original) player who told me about how both he and his brother were colorblind and what challenges that posed for them to play games. I did some research and was quite surprised to learn that approximately 11% of males have some form of colorblindness. I truly understand the challenges, and I know the team does, as well.

Please do post in Technical Support, as the folks on that forum are more conversant with issues of this sort. If you continue to have issues, you might consider submitting a ticket. Thanks.

Zoso.8279:

Chris Whiteside.6102:

Hi All,

We will starting a CDI soon on…….Guilds.

It will be broken down into time boxed discussion sections such as Guild vs. Guild, Guild Activities, Managing Guilds, Guild Content etc.

I will update when I have more details on when we start. I am very much looking forward to it.

Chris

I know it only says two days have past but it feels like forever! X.X I never knew I was impatient until I came back to this Topic and found out only two days have past! LMAO!!!
( Before I came to check how long it has been since you announced the topic I was thinking to myself “dang its been like a week when are we going to start this next CDI” LOLOLOLOLOL )

Morning Zoso,

I am looking forward to it to. I will try to get the topic started on Thursday of next week. Just need to get some things finished so I can give the CDI the attention it will need.

Chris

I take your comments on board: If that screenshot is representative of GM and squad chat, the gold is very similar and that can cause confusion (and possible griefing).

Let us have a few days to look at this (due to the holidays) and see if there’s a way to make GM/Gm chat more obviously different from other in-game chat strings.

Thanks for the feedback, guys!

Xviax.8256:

Why won’t you take my money!

SRSLY! Folks want to give us money. Their purchases support our game. We want folks to support our game! It’s a win/win situation, and I’m so, SO sorry that some of our players are having issues making Gem Store purchases!

But hey, I just looked at your account and I don’t see a ticket about this from you. (Last I see is a password reset on August 8th.)

Are you having issues on another account? Have you forgotten to submit a ticket? Or are you just sympathizing with those who are trying to buy gems, but cannot?

This is a very long post, and I’m not sure I can answer you fully. I can tell you, though, that there is very little feasbility in the concept that we can simply access a thief’s account and pluck off the items to return them to a compromise victim.

RMT is very sophisticated. I’ve seen the trail of them stripping an account, passing it to associates, and then selling items or gold to other, innocent players in a matter of minutes. Therefore, the idea that we can simply “follow the gold” has very little merit.

We trace the items or gold, and we close any accounts associated with the actual compromise incident. But if there can be seven of eight generations of transfer in a matter of hours, and if players may not realize they’ve been hacked for many hours, even days or months, then clearly “following the gold” isn’t going to work. And to do so, to track down every person who might have received a single copper or a single plank of wood is going to impacts a whole lot of players who were not involved in the theft, and who purchased or traded without any knowledge that they were getting ill-gotten goods.

Now, speaking to your tickets specifically, there is a completely different element involved. The team has looked at the “gold trail” very carefully. And they also have investigated all incidents of access to your account. And in neither case can they see any disallowed access, nor any transactions that did not come from your location.

Your friend’s lack of computer skills notwithstanding, the trail leads back only to your location. And, with all due respect, that is where our careful, respectful investigation must end. Our agents have told you that we cannot help you. And from what I see in the game logs, I fully understand why, in the final review, they made that determination.

runeblade.7514:

I’m scared. Support is taking too long, and I know that ANet wouldn’t extend the sales date just for me if they couldn’t fix the problem in time.

I understand your concern. And it seems you had an access issues (perhaps a compromise?) very recently, so that further complicates the issue. We’re aware of the sale end, and the team will do what they can to help you.

I have two suggestions: You may wish to post this issue in the Technical Support Forum. But I really think you’d want to submit a ticket, so please do so by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team should be able to help you.

Update: 29 August 2014

840977 – Resolved.
69969 – Resolved.
Ox Lee.7319 – I believe you were assisted and the matter was resolved in Ticket #852025
864201 – Still investigating, and I’m so sorry you’re having the problem. The team is pursuing it.
858749 – I have routed this with a special request to resolve ASAP.
837122 – In queue for further review. You are asking for exceptional assistance, so please be patient while the team determines if they can help.
Fitz.6931 – You’re very welcome. Thank you for your kind note.
858749 – Final Response: The person contacting us does not appear to own the account, so this request has been denied.

IMPORTANT NOTES:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.
• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail that has the existing ticket number in the subject line.
• Please do not post in multiple threads on the forums asking for assistance.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account and include the old ticket number in the subject line. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 29 August 2014

840977 – Resolved.
69969 – Resolved.
Ox Lee.7319 – I believe you were assisted and the matter was resolved in Ticket #852025
864201 – Still investigating, and I’m so sorry you’re having the problem. The team is pursuing it.
858749 – I have routed this with a special request to resolve ASAP.
837122 – In queue for further review. You are asking for exceptional assistance, so please be patient while the team determines if they can help.
Fitz.6931 – You’re very welcome. Thank you for your kind note.
858749 – Final Response: The person contacting us does not appear to own the account, so this request has been denied.

Please post in the Tickets for Review. We ask that forum members not file individual petitions in separate threads. Thank you.

Zolarie.8293:

runeblade.7514:

Zolarie.8293:

I just ran into this issue myself. I tried to purchase gems twice but it failed. Then I came here and found this thread. I went to submit a ticket and tried one more time so that I could copy the exact text from the error message. The purchase went through.

The only difference was that I tried not checking the “agreement” check box when I hit confirm. After it errored out and made me check the box, then I checked it and hit confirm. It might have been a fluke, it might have been a weird work around. You might try it.

I unchecked the agreement box, and then it would not let me hit confirm. After checking it again, I still get an error message.

Guess mine was just a fluke then. It was worth trying. Good luck.

Hey, I agree. Trying that work-around can’t hurt, might help!

I’m sorry it didn’t work for you, runeblade.

The team will continue to work on the tickets to try to get these sorted.

RhapsodyBD.5178:

I know I’m bumping an old thread but, I have this problem where I had the ceremonial hat and (maybe I deleted it before April) but even after talking to the Black Lion Trader I never got it, I even got the Witch’kitten which I don’t remember ever having it. Hopefully someone can help

You could submit a ticket to inquire about it, if you wish. We’d be happy to try to answer the question.

Chinese players may use accounts they purchased through a North American or European vendor, or, I believe, directly from our website to access the NA or EU servers.

Most players in China are playing Guild Wars 2 on the Chinese servers, and I imagine there are connectivity benefits in doing so. But as far as I have seen, players from China may elect to player on the NA/EU servers, if they acquire the proper version of the game.

Inculpatus cedo.9234:

Tax was added some time ago. Probably could find the Dev posts about it using Google.

Good luck.

Correct. There are posts about this, as it was discussed some months ago. But in a nutshell, certain locations require sales tax to be collected. Our billing provider is real careful about doing what is legally required in each location. The interesting thing is that tax requirements can change from time to time. So the history of a previous purchase doesn’t necessary mean that any subsequent purchase will or will not incur a sale tax charge.

Player.8373:

I will write the email now, thank you for these quick awnsers!

Okie dokie. I need to close this thread because this really isn’t an account issue and we’re trying to keep threads in their proper forum. However, thanks for sending the information and I hope that a team member can look into the matter.

Konig Des Todes.2086:

ArenaNet uses the terms interchangeably but what they imply are certainly different and yet neither hold true to what we are given (at least, in my view).

When we started communicating about this (more than a year ago), the term “Living Story” floated around but we decided to call this the “Living World” for reasons we’ve explained. In season 1, players discovered (among a lot of other things) Southsun Cove, the Zephyr Sanctum and the Tower of Nightmares appeared and was then destroyed. So was Lion’s Arch. You can still see some remnants of Scarlet’s influence here and there with Energy Probes for example. In Season 2, released updates included more than new story steps. They included new zones and changes to existing ones. And obviously new threats changing the dynamic of the world of Tyria. That’s the idea behind Living World.

Player.8373:

Gaile Gray.6029:

Gaile Gray.6029:

Player.8373:

Hi Arenanet,

Why is this hacker on the Far Shiverpeaks (eu) server not taken down?
People are mass reporting him, but still he isn t banned?
WHY?

I would love to hear your respond on this.

Screenshot shows he is called in the logs as Unkown and is perma stealthed.

Question: Are you able to find this player and select in order to report in the game? The reason I ask is that reports from the game go instantly to our team of report reviewers, giving them game info that may enable them to actually see this player. So again, are you able to report at all through the in-game mechanism? (Once I know if it is possible, I can alert our observers to watch for such reports.)

Player.8373:

LyricDawnhagen.7803:

You should use the in game reporting tool to report a player or if you believe the are using an exploit you can email it in to exploits@arena.net for more specialized attention. As to finding out what is being done about a reported player, ArenaNet never releases player information on suspensions, bans or any other account resolution.

You should remove the name and screenshot (or edit it to remove the names) as “naming and shaming” is against the forum’s rules.

All the names are not shamable , people on the screenshot are getting killed by the (invisble) hacker. The screenshot is about the logs. As I have said in the text above the player is invisble can t be targeted and will read out as unkown.

Ok, “can’t be targeted” leads me to believe you cannot select, even if you just randomly poke around the map trying to locate the player. Correct?

Yes you are correct. He is permanent invisible and can t be triggered by my Marks. What could I say in my report ticket? I only have screenshots of the damage logs and people getting killed by an invisble elementalist.

E-mail exploits@Arena.Net. I’ll tell the team to watch for the mail. Provide the following:

• Date of incident
• Time of incident (and the time zone you’re using)
• World and Map
• Name of reported player (which is, of course, the “unknown” in the screenshots.)
• Guild Tag of reported player (which appears to not be available in this case)
• Name of your character (for reference)
• Description of what he’s doing

Attach a few screenshots if you wish. Keep the files relatively small, please.

Inculpatus cedo.9234:

If 50 different people use the same hack, which renders their character name as ‘Unknown’, how do you know nothing has ever been done about it? It would be a different person each time.

As suggested, best policy is to report in-game or send an email to exploits@arena.net

Good luck.

And yes, an email to the exploits in-box would really, really help!