Guild Wars 2

Stolos: you’re spot on. This encounter was an homage to the courtroom cross-examinations from Ace Attorney. You all probably know pretty well that people at ArenaNet are gamers, too, and this occasionally bleeds into the content we create. For example, the Molten Facility end boss encounter took inspiration from Dark Souls. There are small nods/references sprinkled across the game.

Oogabooga.9138:

Thank you, but don’t care as it’s too little too late. The only reason for any of this is because the tag issue went viral. Now that it’s a public issue, Anet did a 180 for good PR. Nothing more, nothing less.

You had plenty of chances to communicate with the players before this and say the exact same thing. It took bad press for you to finally do anything.

We knew that we needed to do more for communication. This has only been even more obvious this week. This has nothing to do with PR and everything to do with doing a better job with the connection with the community.

Regarding CDI there shouldn’t have been such a long break and honestly I saw it very much as a development tool and I didn’t realize how much members of the initiative enjoyed it just from a pure communication perspective. I won’t make that mistake again.

Sorry to hear it is to little to late for you.

Personally I am looking forward to building a better bridge.

Chris

ricky markham.8173:

chris its nice to se you back i figured we tired you out on the cdis. its great to know they are coming back i was worried they might never return and some of us do appreciate the work youve put into them. i understand the cdis were all extra time on your part its one of the bright point of the communication betweens us and anet. my thoughts are when your passionate about something you give too much of yourself. i personally like to see someone not a dev specifically who might run it keep everyone in line and be a go between the dev and us. thanks again chris for your time and effort

Thanks Ricky,

I agree we need to work together to get better coverage and we are actively looking into this now. It is worth noting that the CDI is a dev initiative so I am always going to be involved for those reasons and also that 9/10 i really enjoy the conversations (-:

Chris

phabby.8945:

To have Mike pop on and say Hi is a nice treat but considering the current moral of the community and the toxic threads below that have been the norm of late , a ban-aid isn’t quiet the solution when a defibrillator is required.
I understand that your time is of immense value and limited but there is a growing need for some questions to be answered and not just browsed over ,as the passion of this community is one that has been built over the last 8 years.
Players are getting frustrated at the simple things that were done so well in GW1, that we know you guys can deliver, that are simply put on the back burner for the LS( note I do love this season alot more then the last).

Chris you seam to draw the short straw mate, so thank you for again stepping up when the padded cells are full, you will need a drink before the nite is done ill say.I haven’t gotten into the CDI format of things as it always seams to go wayward for my likings ,bit old school here .

anyway is nice to see some talking from you all cheers

Hi Phabby,

I didn’t get the short straw, I really enjoy working with you all on CDIs but to be fair I was a little burned out after the last set. This said it is my fault that there has been such a long gap in CDIs and no one elses. Glad to see so much excitement about the return of the initiative.

Chris

Michael Walker.8150:

Hey John, thank you for answering the questions here and talking to the community in general, it’s appreciated.

1. When you came up with voluntary/charity gold sinks, how far did you take it in concept and did you turn down the idea of more visually impactful donations? Such as speeding up reconstruction of certain parts of Lions Arch or rewarding donors with a name/donor’s plaque, depending on how generous donations were.
   Did the money that went to Heal-o-tron actually had an impact on reconstructing Lions Arch?
   If the Asura ever decide to crowd found a biggest-mega-laser, I’d be happy to speed up construction and fuel corruption.
2. Why does a bottle of Elonian Wine cost 25s 4c instead of a flat 25s or 24.99s?
3. What was the hardest decision you had to make since Launch?

I have searched through your messages by highlighting “hobo” and “heal” but I didn’t find anything. Didn’t look for the other questions.

Have a great weekend

1. We prototyped several ideas, but ended up going pretty basic. I really like the idea of charity sinks that have a larger visual affect on the world or help surrounding people.

2. I’ve been meaning to check up on Heal-o-tron. That money should have been used properly, but I did see him recently with what appeared to be a very expensive fur coat, definitely need to follow up on that.

3. It never occurred to me to think about it, I have no idea.

4. Identifying exploiters early in the game had a lot of very hard decisions involved.

Supermagnum.3458:

John Smith.4610:

Supermagnum.3458:

John Smith.4610:

Mckeone.9804:

Has anyone ever given you an award for good communication, ie, giving straight answers or, if you don’t have a straight answer, admitting it and explaining why?

No and while I’m here answering questions often, tact clearly isn’t my strongest skillset, so I’ll need to continue developing that before any awards are in order.

Well it’s about time we fixed that.

I will treasure this.

Well its obvious that you deserve it. With this recent backlash I’ve seen plenty of references to the effort you put into this section.

“While some forums get Anet attention and dev interaction (ex: BLTC forum)…”

“I’ve loved the back and forth with John Smith in the q&a thread over there, it’s been pretty fascinating even with the understanding that he WILL NOT answer questions about anything specific that might affect the current economy or future releases.”

That was just in the last 2 hours and if the search function worked properly I could probably find the rest.

Also for Christmas, can you convince Anet to rebuild Fort Marriner Waypoint. I’ll donate all my bloodstone bricks and some gold to have it reconstructed.

I truly do appreciate this community’s support. The positive reaction here from all the players is what allows me to continue posting despite my numerous errors. Thank you for reading, playing and supporting us here at ArenaNet, you all rock.

I’ve answered all these questions before, several times. Does anyone have the links for those answers? (Even I don’t want to comb through my entire post history )

Thanks for the feedback on this thread. We appreciate that you’ve been enjoying POI so far.

Also, I want to call out Jaken and VergilDeZaniah for their feedback. I appreciate the generally constructive critique and that you took the time to lay that out. We’re always looking for ways to improve the show.

While a season is active, the goal for Points of Interest is to discuss the most recent episode and provide a place for teasing and speculation for the next episode. The goal is to discuss the development of the storyline with the people who had a hand in creating it.

For better or worse, we can’t provide any spoilers about future content. It’s important for fans to discover the story for themselves, in the game.

Having said that, people have discussed ways in which the show could talk about content that has already been released to give a better insight into the design and development process, but without spoiling future plot developments.

I’ll pass your feedback along to the POI production team (which is Rubi.).

If folks have further critiques to make, please do add them to the thread.

Thanks.

Cross-posting this here for visibility

Evan Lesh.3295:

We have disabled dishonor for the time being. Upon logging in, your dishonor will be cleared, and no new dishonor stacks will be applied.

Once we are sure any players who received false dishonor have logged in or waited 3 days, we will re-enable the feature.

Great feedback Piratoz

Thanks,

Chris

Could you be specific as to which events you’re referring to, and how you feel they could be improved?

It would be great if a list could be put together with a brief comment about what balance changes people feel would improve a particular event.

Cheers.

https://forum-en.gw2archive.eu/forum/support/account/Help-Personal-Story-derailed/4244169

Annnnnnnnnd we’re live:

https://www.guildwars2.com/en/news/sign-up-for-the-tournament-of-glory-today/

Hi, Piratoz: thank you so much for your feedback. It lays out your critiques in a very clear and constructive way. We appreciate that!

I have passed this along to the development team for their consideration.

Cheers!

Hey all, while the topics being brought up in the last couple of posts posts may be interesting to discuss, let’s all circle back to talking about the game and its characters in this thread.

Thanks much!

Serophous.9085:

Chris Whiteside.6102:

Darmikau.9413:

I don’t want to want to derail the thread, but yes absolutely we have discussed player feedback about these areas of the game.

This right here is the start players have been asking for. I’m not going to say something like this is a perfect answer, because it still leaves the who, the when, and the how completely ambiguous, but it’s at least a confirmation that ‘yes, we’ve seen it’.

As a roleplayer you have no idea what an absolute sigh of relief it is to hear it’s been discussed. For that area, and many others, it would be a much greater relief if someone came in an talked explicitly about the discussions, but as a start, just being acknowledged is so much a step beyond the silence.

Hi,

We read many forums all the time, we just need to do a better job of communicating that and working to discuss topics.

In retrospect the CDI break has probably been to long as well (That’s my fault).

Chris

First new CDI topic, how to improve communication between devs and community :p

That is a good topic.

Chris

I will check into each of these and update you tomorrow morning. And yes, as you request, I will check to see if there’s a way to expedite responses. However, I know the team is very busy and they will answer as quickly as they can.

Thanks for your patience, and here’s to hoping for a quick resolution!

P.S. Fitz — I’m happy to help you, but I really, really need to have your ticket number, and I don’t think I see it? Thanks.

I found authentication emails were slowed earlier in the day, but were back to normal by this evening. I suggest that you ask your friend to submit a ticket so we can help him, with our sympathy for the problem he’s facing!

Astral Projections.7320:

The login is the same as for the forum, email and password. A common error is people trying to use their display name (mellamo is your display name).

Yes, this is true. And if you find that this info does not help you, please feel free to post in the Technical Support Forum or submit a ticket. We want to help you!

Yes, so sorry. While we regret this situation, we’re sorry that we cannot remove the debuff. It’s unfortunate, but that is the case at the present time.

Dalanor.5387:

Chris Whiteside.6102:

For those asking about topics:

That is the first thing we will discuss. Specifically logistics around CDI being hard to follow due to the size of the threads and how to choose topics.

We left of last with the general consensus being that Arena chooses but we should revisit that to see what current opinion.

Thanks for the welcome back to the CDI all. We are looking forward to it to.

Chris

Hey Chris!

Not want to be impatient but can you speed things up a bit this time? Like only one week to discuss what to discuss and continue with the actual topic(s) the next week? Or something like that.

ps: Send some cookies at least to the dungeon forums. :C

Hi Dalanor,

I get where you are coming from, however as you know sometimes problem solving and discussion can drill quite deep and it is important to us to get to a point where we have a full understanding of the idea/s.

So i think your goal is spot on but I think we need to look at ways of making the discussion more accessible in other areas.

Chris

Darmikau.9413:

I don’t want to want to derail the thread, but yes absolutely we have discussed player feedback about these areas of the game.

This right here is the start players have been asking for. I’m not going to say something like this is a perfect answer, because it still leaves the who, the when, and the how completely ambiguous, but it’s at least a confirmation that ‘yes, we’ve seen it’.

As a roleplayer you have no idea what an absolute sigh of relief it is to hear it’s been discussed. For that area, and many others, it would be a much greater relief if someone came in an talked explicitly about the discussions, but as a start, just being acknowledged is so much a step beyond the silence.

Hi,

We read many forums all the time, we just need to do a better job of communicating that and working to discuss topics.

In retrospect the CDI break has probably been to long as well (That’s my fault).

Chris

Crise.9401:

This has probably been mentioned already, but since I saw no response for it repetition can’t hurt.

Ages ago, in one of the older Ready Up streams, after the last WvW tournament, a CDI regarding WvW seasons/tournaments was mentioned to be “coming within a week” I don’t think I would have missed it if it did. So whatever happened to that?

Hi Crise,

i will double check. That seems like eons ago so please forgive me for my weak memory (-:

Chris

Lilith Ajit.6173:

deepwinter.9015:

Oh you’ve got to be kidding me! Did you really just say nothing about saying nothing?!

I can’t believe the acolytes here that are lavishing praises on Anet, as if minions groveling at the feet of their masters. The interview (which I’m sure this is in reference to) was not just one wrong, it was a proverbial straw on an overburdened camel’s back! One apology isn’t going to fix this for you, Anet. One right isn’t going to resolve it. You’ve lost a lot of players because your responses and your “listening” has been lackluster.

I’m sure there are going to be zealots lashing out at me for this post, but this is my opinion and I have a right to express it as a consumer: I am not pleased with Anet’s idea of what they think the players want.

Oh stop. He has a life too. It’s 7pm where he is let him relax with his family.

Thanks again Chris for dealing with us. Flashbacks of you working through Christmas happening right now.

Christmas was awesome. We were talking about that today.

Chris

For those asking about topics:

That is the first thing we will discuss. Specifically logistics around CDI being hard to follow due to the size of the threads and how to choose topics.

We left of last with the general consensus being that Arena chooses but we should revisit that to see what current opinion.

Thanks for the welcome back to the CDI all. We are looking forward to it to.

Chris

Thanks everyone for giving us some feedback on this system we’ll meet internally and discuss this system some more as I think there are a lot of valid points being brought up here.

Serophous.9085:

Chris Whiteside.6102:

Hi All,

There have been a number of questions about when the CDI will spin up again.

The answer is shortly after our next Feature Pack is released.

Looking forward to collaborating with you all and having some awesome discussions.

Chris

Omg Chris, we’ve missed you! Please come back soon and chat! Bring josh too if you want! But please you are the only one (other than smith and gaile) that tries to pay attention to us and we miss it :’(

We missed you all to. Josh will definitely be part of the CDIs.

The timing is right to spin up CDIs again now. A lot of everyone’s hard work and suggestions have gone into our work on Living World, and Feature Pack etc and so it makes sense to spin the CDI up following the release of the Feature Pack.

Chris

P.S: Going to head home and will jump back on when I get settled and haven given the kids a big hug.

lilz shorty.1879:

Why must we elongate everything in gw2. If the balances previews for the classes are up and youve made short clips, why not show them in bigger groups instead of just showing 2. Also ToG ends in October? So we are going to have a ToL2 Repeat yet again? Why must these tournies take so long.

Allow me to clarify. The video for the last two professions is not done. Unless you want to watch Karl in front of a plain green screen, there’s no way we can show it tomorrow. These videos each take ~3 hours to film and another 8+ hours to edit. On some weeks, the video wasn’t even exported until the same morning we showed it on the stream.

We opted to do two at a time so as not to overload both you and Karl in the preview. If you look back to when we did previews live, one of those episodes was almost 2 hours long, and by the end they were trying to speed through in order to keep it from going longer. Both you and we didn’t think it was fair to the people who play those professions that were rushed through, nor was it fair to have to sit through two hours of a stream to see your profession’s changes. We feel that this format provided a better means of communicating these changes. We can now devote the appropriate amount of time to each profession and showcase the changes without having to wait for Karl to change builds and move between locations on the map.

Kohlteth.3715:

nvm, you posted after, did you visit the Trait thread so you were not derailing this one ?

Izzy is thinking about it right now.

Thanks for reminding me.

Chris

Kohlteth.3715:

Chris Whiteside.6102:

Veltoss.9135:

What about communicating with yourselves? From what I’ve read, especially on glassdoor.com, it seems that communication between the upper management and the lower level employees, and understanding between upper management and the players, is severely lacking. I’d personally rather see something done to improve ArenaNet as a whole than increased communication with the players. Communication with the players is worthless if the company can’t run efficiently and produce good content, and players have noticed for a while now how badly prioritized and managed content creation has been.

I think you missed your words Chris

Thanks. (-:

Chris

Veltoss.9135:

What about communicating with yourselves? From what I’ve read, especially on glassdoor.com, it seems that communication between the upper management and the lower level employees, and understanding between upper management and the players, is severely lacking. I’d personally rather see something done to improve ArenaNet as a whole than increased communication with the players. Communication with the players is worthless if the company can’t run efficiently and produce good content, and players have noticed for a while now how badly prioritized and managed content creation has been.

You know what they say about assumptions…

My advice is don’t always believe what you read on the internet.

Anyway no more comment on this but I thought I would give my opinion (-:

Chris

Who would you cast as the jellyfish’s voice actor?

Lheimroo.2947:

Big fan of the CDIs. Glad to hear they’re coming back. I know I’ve been more than sarcastic about a few things lately, but.. genuinely, we’ve also seen a lot of cool things come from them.

Keep the communication coming. The back and forth is worth it – in tangible and intangible ways. In a sheer dollars and cents kinda way, too.

Roger that!

Chris

GuzziHero.2467:

A question for you, Chris.

Can you confirm whether or not there has been any discussion about player feedback about…

- the new trait system
- the megaserver
- roleplaying and what seems to be Anets attempt to destroy it?

Cheers!

Hi Guzzi,

I don’t want to want to derail the thread, but yes absolutely we have discussed player feedback about these areas of the game.

But seriously let’s not derail the thread.

Chris

As a note, we’ve extended the amount of time the sign-ups will be open by a few days to help you guys out with team creation. Our partners Mistpedia and DPS have also agreed to allow roster changes up until 24 hours prior to your team’s qualifier.

This will be detailed in tomorrow’s blog post.

Lilith Ajit.6173:

Chris Whiteside.6102:

Hi All,

There have been a number of questions about when the CDI will spin up again.

The answer is shortly after our next Feature Pack is released.

Looking forward to collaborating with you all and having some awesome discussions.

Chris

Yay! Excited to spend my work days talking with you again! hehe

Really excited to get back into it again and connect with some old and new faces (-:

Chris

Hi All,

There have been a number of questions about when the CDI will spin up again.

The answer is shortly after our next Feature Pack is released.

Looking forward to collaborating with you all and having some awesome discussions.

Chris

One Note Chord.5031:

I might take the under for a day, until we discover the new bugs.

It’s probably too optimistic to think the feature patch will actually address any of these, though.

On the contrary! I talked to one of our developers, and there are a lot of Mesmer bug fixes that will be deployed with the Feature Pack. I do not have the full list yet, keep an eye out for the update notes once the Feature Pack goes live.

You shouldn’t be seeing this crash any more.

There are really two sides to this, and when it comes down to it, you are both right – and you are both wrong. Both sides have the right to complete the task that they set out to do (completing or not completing).

Challenging another player’s play style is the issue here, and since this revolved around an event that was designed to be completed, it is being changed so that the original design of the event can be carried out.

When something in the game (such as this event) changes negatively as this has, we need to step in and remediate the toxicity. The byproduct of this change happens to be that a champion farm is being slowed, but since that was the originating factor for the toxicity, it’s unavoidable.

I encourage players to remember that not everyone has the same goals when they play, and sometimes they will clash.

Link: http://www.twitch.tv/digitalprosports

:)

The next Ready Up after tomorrow’s will actually be next week – we’re going two weeks back to back. This will give you ample time to sign-up ahead of time and request a roster change if you feel that it is necessary.

Neurochazm.5370:

Problem solved, I relogged a few times (first 3 had no effect), & it appears I can now purchase a character slot.

Awesome. We’ve had some intermittent outages and maybe that’s what you ran into. Thanks for your patience in trying a few times, and, most of all, thank you for your support of our game!

Apolo.5942:

Cant you upload it anywhere but twitch, twitchs streaming is good awful.

You can always catch it next Wednesday when we push it to Youtube.

I know some are concerned about whether ArenaNet is communicating with you and listening and responding to your feedback. As you saw with yesterday’s announcement, we do. All of us at ArenaNet play the game with you, chat with you and read your forum posts, and work on the things that we think will most delight and entertain you.

We’ve set a clear policy in the past year: we don’t talk speculatively about future development. We don’t want to string you along. Creating fun is an uncertain business: sometimes things work out and sometimes they don’t; sometimes we go back to the drawing board over and over before we get something right. If we make optimistic promises and then can’t deliver on them, everyone suffers. So when we attend a trade show or give an interview, we’re there to talk about what we’re getting ready to ship, not to speculate on what we might ship someday.

Don’t read that as meaning that we don’t want to talk with you about the longer-term roadmap. The intention of the CDI threads is to talk with you about the roadmap. We want to talk design philosophy with you and hear how you want to see the game evolve. When those discussions trigger development, we’ll work internally until we have something we’re proud of before we’ll announce it.

A lot of the questions I’ve seen posted this week are as simple as this: does ArenaNet have an agenda to never do something? That’s almost never the case, and if it is the case you deserve to know and we’ll make sure we get more clear. In general the simple truth is this: when we’re not currently working on something, it’s because we’re working on something else instead that we think is more important for the game and community.

Our developers post on these forums on a voluntary basis, and in addition to developers, we have a community team who can clarify and be the bridge between players and developers. They’re ready to engage you on these topics. And I know it’s hard for the community team to engage players across all the forums and sites where these questions are being discussed, so I’m going to support the team in consolidating and focusing as necessary, so that we can be clear to the community where you can go to get a response.

See you in-game,
Mike O’Brien

So glad that worked and you’re in the game now!

NerdoHero.8043:

i can’t buy gem with credit card, came out with a message “unfortunately an error occurred, please try again later” i tried ton of time…stil the same

I’m so sorry. Have you submitted a ticket? I feel sure that our Payments Team can help you!