Guild Wars 2

Please feel free to post in the Tickets for Review thread if your friend still needs assistance.

Thanks everyone for your patience with this matter. We’d like to clarify the situation of the new Seed items.

After Tuesday’s release, if your Cultivated Seed was changed into a Pet Seed, you can talk to the centaur Azarr Softhoof in the Upland Oasis (Dry Top) to exchange it back to the Cultivated Seed you previously created. This will then allow you to continue the process of crafting the Mysterious Vine back item, which can then in turn be evolved into a Cultivated Vine and then finally the Mawdrey (ascended) back item. If however you started evolving the Pet Seed into an exotic Pet Seedling, know that you won’t be able to go back to the previous crafting process as you’ve already started crafting Mawdrey. As you won’t be able to craft the Cultivated Vine during this process, we’ll work on a way to unlock that specific skin for you in a future update.

There are important differences between these two processes as they lead to different back items (Mysterious Vine or Mawdrey), and the only way to go from one to the other is if you obtained the Mysterious Vine an then evolve it into Mawdrey. We will not issue refunds for any of the items involved in these crafting processes. Note that you can still obtain a Mysterious Seed by completing The Dragon’s Reach: Part 1 story via the Story Journal on any of your characters, since this item is account bound.

Bug Fixes:

• Added translated subtitles for the cinematic that plays at the end of episode 4.

nearlight.3064:

Will the streaming of these tournaments in the future use the standard models when we see the big official ones on twitch?

At this time spectators will not see standard models. This includes shoutcasters.

While there are some arguments to have this available in all PvP formats we want to see how this new feature is used by the high-end, skilled players at the top tier of PvP before considering rolling this out to the more broad PvP user base.

You don’t have too many options here unfortunately. If your internet cuts out predictably, you could try manually closing the client before you think the Internet may cut out, and when you open it up again it should resume from where it left off.

Aside from this, I can only really advise either installing the client from a different location where you might not experience this issue, or copying the client files over from someone who already has it installed.

Hey there,

The issue here is your 32-bit operating system. You’ve got 8 GB of RAM in your system, however, due to the limitations of 32-bit operating systems you are only really using about 3.5 . In order to make full use of the RAM in your system and to avoid these crashes, I’d advise upgrading to a 64-bit operating system.

Your only other option would be to try tweaking your graphics options down a bit to alleviate some of the crashing.

EDIT: Numbers – thanks for catching that!

Inculpatus cedo.9234:

Don’t send another ticket, but rather update your existing ticket explaining, again, the issue. Sometimes, it takes more than one try.

Good luck.

Yes please! If you are currently working with support, please do not start a new ticket.

The only exception I can think of is when a support agent suggests that your e-mail account may be compromised and when the agent directly asks you to submit a new ticket using a different, secure e-mail account.

crimsonlotus.6408:

I’m having the same problem.

Whenever someone receives an error code, I tend to believe that person needs to post in the Technical Support Forum, to make sure a TS agent can look at the post. Better still, unless you’re having the exact 7:11:### issue addressed in the Technical Support Forum (for which we do not need tickets), submitting a ticket is the practical step to take for individual issues.

Inculpatus cedo.9234:

If bought from the official Guild Wars 2 site, you can get a refund within 30 days. If bought elsewhere, as mentioned above, you would have to discuss a refund with the retailer from which you purchased the game.

Welcome to Tyria, and good luck!

For full disclosure: If someone seeks a refund, their account is closed, as required by our billing providers. This is not something an account holder should do lightly, and it is an irreversible decision, just as doing a charge-back results in account closure and will never receive reinstatement. The e-mail address associated with a refunded or charged-back account will not be usable in the future, as well.

This may be something an individual wishes to do, but I think those cases are very rare.

Refund requests are best discussed individually with a Payment Team representative in a ticket, so we can do the most that we’re able to do for each person.

Electro.4173:

I think she’s still just a manifestation. Her gasping and getting hurt represents the tree itself getting damaged.

This is true. The avatar is a visible representation of the Pale Tree that allows her to interact with her visitors and children. When she was injured, it was represented visibly by her avatar. In many ways, the avatar is her “face”. It’s not her entire body or being.

When sylvari run to the avatar, it’s because that’s their point of contact with the vast creature that is their Mother Tree.

Good thinking too, Electro, about the chamber being almost like the “heart” of the Pale Tree.

You may also want to see if you have SmartScreen Filter enabled as I’ve seen it throw this error before.

What happens when you try to run the client from your Windows 7 machine?

Awesome, glad to hear it!

Have you tried simply right-clicking the Guild Wars 2 shortcut and clicking “Run as Administrator”? Additionally, are your video card drivers up to date? Do you have any security software running by chance? The more information that you’re able to provide the easier it will be to diagnose this issue and offer suggestions.

Hey there,

What sort of system specs are you working with? Also, are your video card drivers up to date?

Hermes.2157:

The lowest listing of items you put on the TP only takes into account the last 100 items when calculating the total amount listed. Will this be changed or can it be changed?

We are aware of this bug, but I cannot comment on when/if the fix will come in.

The answers here pretty much explain the situation: Even if you have an NC Account, you’d still not have a link to Guild Wars or Guild Wars 2 because our games are not part of that system. So you will want to contact Wildstar support for assistance.

Good luck!

Bug Fixes:

• Fixed an issue that prevented some players from upgrading their Chaos Orbs.
• Players who mistakenly ended up with a Pet Seed after the release can speak with Azarr Softhoof in Uplands Oasis to receive a Cultivated Seed in exchange for their Pet Seed.

There’s a number of reasons why you could be getting lag in game and the best way for us to pinpoint the cause of the issue would be to submit a support ticket:
https://help.guildwars2.com/anonymous_requests/new

Hey there,

Are you getting any kind of crash logs or errors that pop up when this happens?

Hey there,

I’d advise creating a support ticket from this issue as we may need to request some more diagnostic information in order to narrow down the cause of the issue. Unfortunately the crash log doesn’t give us enough information to go off of, and the ArenaNet.log file is from 2012.

You can submit a ticket using the following link:
https://help.guildwars2.com/anonymous_requests/new

Inculpatus cedo.9234:

You can send an email to support@guildwars.com

Good luck.

This is absolutely true and the team will try to help. We have a lot of players with multiple accounts. They might write to tell us their several account names (log-in is an email address for both GW and GW2) and give us a (sometimes lengthy ) list of their serial codes.

If the agents are able to match up the codes with the accounts and the verified account owners, they’ll do so and then offer as much assistance as possible.

Don’t worry, this happens, and the team is accustomed to sorting things out.

I have no idea why you’re being “forced fed Outlook Express” but that is not coming from us. Simply send an email from your personal email account, provide the info above, and the team will help. If you’re able to use the support site, so much the better: https://support.guildwars.com/home. You can provide all the information about the accounts in a single ticket, just one the info from whichever you choose as the input field at the beginning and submit all info in the body of the ticket.

We do ask that players not submit a ticket and immediately use the forums to try to expedite a response. We truly sympathize with such issues, but it would not be fair to “jump the queue” for people who submit-and-post as opposed to those who submit and wait for their response.

I’m concerned if you are not getting our mails, so encourage you to read the Sticky Thread on the topic of problematic e-mail providers. Of course, as suggested in this thread, after 3 full days you may use the Tickets for Review thread to request an update or a review of the outcome, if you believe there to have been a genuine problem in the way your ticket was handled.

Brother Grimm.5176:

I was about to add….don’t you still get the rewards? Getting half a dozen Laurels a week is still SOMETHING to log in for.

I tend to agree. Of course, this can be taken to the GW2 Discussion forum if you feel you’d like to provide feedback.

SPaxAge.9642:

My bad, followed a link I thought would take me to support but instead I’ve found myself in the forums. Didn’t know you had to log in again for the forum. As I’ve stated, no typos. Tried enough, and accepted my password here (logged out plenty to retest). Client however tells me this account isn’t real.

I got the same issue at launch of the game, resolved through support. However, this time support has sent me to the forum’s support topic on a completely different error code (7) when my error is code 11.

Section: https://forum-en.gw2archive.eu/forum/support/tech/Connection-error-7-11-3-191-101-merged/first#post3641462

I am sorry for that error. We have a few dozen players with Error 7:11 and I imagine the agent simply mis-read your request.

Can you give me your ticket number, please? We clearly need to route it to the correct team for assistance, and if you got a response about error 7:11, that needs to be corrected.

Serial codes are very seldom required to obtain assistance of this nature. They are a very useful means of verifying account ownership, but there are other means to do that, so please don’t feel that not having a serial code would block your access to assistance.

The content on the Guild Wars 2 wiki is quite informative. Here’s a link to the exact page you need: http://wiki.guildwars2.com/wiki/World#Transferring

Hope that helps!

The team will do what they can to help, so I’m glad he submitted a ticket.

Update: 13 August 2014

Important:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.

64456 – Resolved.
818489 – Resolved.
816866 – Resolved.
827281 – Resolved.
821993 – Resolved.
817700 – An agent is reviewing this.
821062 – Agent responded on Sunday. Please see the sticky thread about e-mail issues if you did not receive that response.
789732 – The team was unable to establish ownership of the account. None of the information provided proved ownership, so they are unable to help. (The non-matching information is not solely related to the e-mail address but to all details on the account.)
820016 – Ownership of the account is in question, As the team explained, they are unable to fulfill your request based on the information provided.
818146 – Final Answer: You do not qualify for a display name change. A single, common name does not pose a security risk.
Waffles.1092 – We have no tickets related to this display name. Please e-mail Support@GuildWars2.com if you are unable to use the “Submit a request” ticket form linked through “Support” at the top of this page.

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• Please do not post in multiple threads on the forums asking for assistance.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 13 August 2014

64456 – Resolved.
818489 – Resolved.
816866 – Resolved.
827281 – Resolved.
821993 – Resolved.
817700 – An agent is reviewing this.
821062 – Agent responded on Sunday. Please see the sticky thread about e-mail issues if you did not receive that response.
789732 – The team was unable to establish ownership of the account. None of the information provided proved ownership, so they are unable to help. (The non-matching information is not solely related to the e-mail address but to all details on the account.)
820016 – Ownership of the account is in question, As the team explained, they are unable to fulfill your request based on the information provided.
818146 – Final Answer: You do not qualify for a display name change. A single, common name does not pose a security risk.
Waffles.1092 – We have no tickets related to this display name. Please e-mail Support@GuildWars2.com if you are unable to use the “Submit a request” ticket form linked through “Support” at the top of this page.

The turret will automatically rotate to face the area you’re targeting. Put your mouse cursor over the area you want to target with the turret, and hit 1 to fire. The shot arcs a bit, so you might need to adjust your aim point to hit the target.

juno.1840:

QUESTIONS

1. What gold threshold would you use to classify a GW2 player as “rich” (yeah I know this is subjective, but let’s use the RL equivalent of multi-millionaires — my guess would be 6000g-ish, enough to buy a couple legendaries off the TP)

2. Roughly what percentage of the GW2 player population would fall into this “rich” category (probably tough since “smart” players would have their wealth in inflation-proof investments instead of cash in the vault — an educated percentage based upon your view of the data would be more than satisfactory)

3. How does this category of players effect the economy? (maybe a good/bad/neutral type of classification with a brief reason or two as to why)

Thanks!

These are value statements, and I don’t feel comfortable making value statements.

Passing this along. Can you tell me if, eventually, you receive an error code, and if so, what that code is (exact code, please)?

Also, AP suggested this, and it may help:

Try doing a client repair to fix any corrupted files.
Support-top of page. Then in the search bar, search for client to find Repair the Client.

Please update if you are:

• Still unable to connect
• Tried those steps and it worked
• Can provide any sort of error code
• Found that you eventually were able to connect, and if so, please describe any steps you took to achieve that end.

Thank you!

Air.8371:

Welll, gw2 trying to troolll me, that was resoliution problem

I’m glad it sorted out and thanks for updating. (Thanks for helping, abomally.)

Thanks to everyone who took the time to check in with the thread and provide details on the issue! The team has been informed and is investigating the problem.

As mentioned by others in the thread, those overflowing with gold can repeat the early steps of the back item construction to continue through the process, though I would not recommend doing so at this time. Any time an item is unexpectedly altered or replaced by a different item altogether, I highly recommend that you start by searching for or starting a thread here in the official bug forum (while including as many details as possible about the issue…and pictures. We like pictures!).

For now, hold on to your items and keep your eyes open for updates on the matter – whether here or on another one of our official communication channels! Thanks again to everyone who have taken the time to keep us informed, and I hope you all enjoy the rest of the new episode!

Tl;dr: top men are on it!

Hey Sonispios. Can you check your Speaker Setup on the operating system level and make sure it is setup correctly to reflect your physical output device? For instance, if you are using stereo speakers or headphones, make sure the Speaker Setup is not set to surround sound. Otherwise everything on the center channel will attempt to play through a non-existent speaker.

zonic.5261:

Think that it was fixed for my wife aswell, will test it myself tonight, if after 2 hours I do not get a locking screen will repost here. Since the issue started I havent been able to play more than 30 minutes (while changing zones) without getting kicked out.

Furion.9850:

I just finished, Dragon’s Reach Part 2 with no disconnection as “yet”. Still have to check dungeons and fractals. So far its looking great. Usually when I move from one server map to another server map I will disconnect. This did not happen for Tequatl, which is a good sign to me Will post updates.

Crossing fingers here. Do keep us informed about this, and thanks for posting.

We’re aware of some issues concerning the Chaos Orb and we are working on a fix. Until we’ve implemented the fix, only players who have completed the first tier plant back piece will be able to infuse their Chaos Orb.

As a reminder, please post about bugs in the Game Bugs sub-forum so that the right people are notified about these issues in a timely manner. Please go to the thread in Game Bugs for further discussion about it: https://forum-en.gw2archive.eu/forum/support/bugs/Chaos-Orb-charge-location-bugged/

To add a bit more detail to Evan’s commentary about this bug:

We’re aware of some issues concerning the Chaos Orb and we are working on a fix. Until we’ve implemented the fix, only players who have completed the first tier plant back piece will be able to infuse their Chaos Orb.

Thanks for your understanding while the team works on the issue.

Kamata.5762:

That last update (believe it or not) actually fixed it for me.

That is very good news. Can you keep us updated over a bit of time? I’d like to know if the problem creeps up again for you or if it truly appears to be fully resolved.

Thanks for the note.

Thanks everyone for sharing links to WvW videos with us. I’m locking this thread now as the submissions are now over! Have fun in the mists

Hello everyone! If your seed has been mysteriously replaced with an alternate version, there is a discussion happening over in the bug forum where we’re looking for additional information. If you’ve run into this issue, please take a moment to jump over there and let us know!

Hey Sevei! Thank you for the report! I have a few quick questions for you which could help us substantially in trying to identify the root of the problem (pun intended):

• Did you create the first tier of the back-piece (the Exotic-level item) before today’s patch?
• Was the seed in your bank or in your character’s inventory?
• Have you progressed through any of the construction steps introduced in Episode 4? If so, which steps have you completed?

If you could also provide a screenshot which highlights the issue, it would help us greatly!

Thanks, and see you online!

Hello everyone! The team is aware of the issue and is sending in a krewe to investigate the anomaly. Asura authorities recommend that you evacuate the area while they do their work, and await word through official F.O.R.U.M. channels. Excelsior!

Update: 12 August 2014

Our programming team has developed some troubleshooting steps that we’d like a few players to try as part of the analysis and resolution process. What we’re going to do it grab a handful of existing tickets and send out a message that outlines the process, then await a response from those players who choose to help with the troubleshooting.

If you don’t get a request about troubleshooting today, no worries! We just need a handful of files and screenshots and we’ll be good, therefore we don’t need to reach out to everyone who is experiencing this issue. All players who have submitted tickets about this issue will get an e-mailed update today, but it’s covered in forums posts so those of you active on this thread already will have the latest in updates. I’ll provide more information as it becomes available.

Please note: I am posting this in the English-language forum only because the troubleshooting requests are going out in English-language tickets to expedite the process. But please be assured that we are keenly aware that this issue impacts players in many countries, and the resolution will help everyone.

We’ll update as we have more to share. Thanks.

Hey there!

You may be missing a part of the puzzle here. Perhaps you’re not talking to Anise after all… Check around and see if you can figure out what is going on.

Normally I would be more detailed but I don’t want to spoil anything so early.

If you did not log in or purchase Episode 3, fear not! The Centaur in the Oasis will sell you the story reward pieces (IE: Leyline stone, Phantasmal Essence, etc) you would have received from Episode 03 for laurels!

I said it before and I will say it again! Thank you for keeping this constructive and civil, that makes coming to the forums very refreshing.

Next I wanted to say my purpose for being here. My goal every time I come to the forums is to create conversation and try to truly understand what each of your thoughts are on a particular topic. Anyone can write “I want XXXXXX” and that doesn’t really mean anything to someone who is not willing to read between the lines. The first question I ask when I see such a statement is, Why and does is affected by that decision?

Luckily our community (yes I mean you fine gentlemen and women) are very good at explaining yourselves and giving great feedback on both high level and a detailed level, and for that I again appreciate you as a community.

Now back to the topic at hand.

I really enjoy the multiple ways that people are trying to solve this specific issue. I know people have been asking for it and that is why I am here. The goal here which a few of you have touched on is that this request actually meshes with a few high level design decisions. For instance:

1. Does this request (bank in the mists) fall into convenience or core functionality?
* Free, Gems, or gold
2. Should this be a reward for PvP’ers only?
* Based off rank, achievements, etc.
3. How do we gate it?
* Time, Prestige, etc.

I don’t think these questions are unsolvable by any means, but that still need to be solved. Many have already weighed in on these questions and came up with really good points.

The ecto rate has not been modified.

Zardul.3952:

Mark Katzbach.9084:

Actually now that it’s lunch time, waffles are over. Time to reheat that leftover pot roast.

By the way, the patch notes are live and the update will be as well very soon.

got any leftover Waffles for us?

Sorry, the waffles are made to order. No leftovers, no waste.

Astraea.6075:

Another question for John:

What do you see as the main challenges/risks faced by MMO economies, and how well do you think GW2’s economy has fared against these?

The standard challenge is always hyper-inflation. I would argue that GW2 has tackled this challenge very, very successfully.

Second, a major risk is cartels controlling your economy(ies) and I would argue that we’ve done an excellent job there as well.