Guild Wars 2

Email works: Support@GuildWars2.com. Then you can respond to the e-mail thread and discuss your situation with Support in that manner.

If you are getting an error message, consider reviewing this thread to see if it’s relevant: https://forum-en.gw2archive.eu/forum/support/tech/Connection-error-7-11-3-191-101-merged/first#post3641462

https://forum-en.gw2archive.eu/forum/support/tech/Connection-error-7-11-3-191-101-merged/first#post3641462

This is the merged thread on this subject, with an update (such as it is ) as of this evening: https://forum-en.gw2archive.eu/forum/support/tech/Connection-error-7-11-3-191-101-merged/first#post3641462

UPDATE: This is very much a known issue and the matter is under investigation by several team members. We apologize for the time it has taken to get the situation resolved and we will keep working on it until things are back to normal.

FYI: The issue is not isolated to Guild Wars 2, but is also impacting other games.

We will update here in the forums when we know more , but at this time, it is not necessary to submit a ticket.

We have a thread on this issue — which is a known issue and is being intensely worked on — in the Technical Support Forum. Look for the merged thread, please, and you may post if you wish to do so.

Shalere.1359:

The issue was resolved. I’m an idiot. It was under the collectibles bank tab when I thought it would be in the normal one and I somehow missed it.

I am glad this worked out well for you, and thanks for updating.

Astraea.6075:

John Smith.4610:

There is almost no data that I cannot link together for analysis.

This week I created a table composed of multiple in game interactions that was larger than 800 billion rows.

I think I might be suffering from data envy… we complain when our users start creating queries that contain a few million rows.

I’ve been there, not fun times.

phys.7689:

How do you feel about non item based trade, such as the selling of services, player to player.
like dunegeon completion, puzzle portals, guided tours, whatever else people can come up with.

Would you ever attempt to formalize the system?

I think I would have to get together with others and discuss the cost benefit of those actions, I don’t have a statement to make on them at the moment.

Essence Snow.3194:

John Smith.4610:

AngelsShadow.7360:

As someone who is very much interested in a career in economics, how did you get involved in MMO economies? Also, what would you consider your basic day-to-day routine?

Step 1 is definitely play MMOs. Play them a lot, play many different types, be the best at them. Learn to understand them from every perspective, not just your own.

These are all of course suggestions that come from (and essentially describe) my personal opinions on the matter. You could, arguably, get a job without accomplishing these, but you’ll be much better at that job if you do.

Does that include understanding mmo socioeconomics, reward psychology, and how the two relate?

That’s going to be really hard to learn without a mentor or a lot of experience. There is some good information, but I wouldn’t call it complete. It also changes drastically between cultures which is another hurdle.

I’ve adjusted the position at low resolutions to always be below the targeting UI.

Apologies if I’ve missed it, but I have yet to see someone suggest team-switching to spectator working the same as switching between Red and Blue. Disallow it if it would unbalance the teams. The general case is still possible, but harder. One person could move to spectator in a 5v5, but autobalance wouldn’t happen unless another player from the same team left the arena completely. Even if this doesn’t fix the problem entirely, it still makes team switching more consistent and less able to be abused. This should probably be done regardless of any other steps we could take.

Hey all,

Thank you for the providing the information Ashley had requested. We are continuing to look into this and I will post an update here as soon as I have one.

Thanks
- Matt

Please note. We would like to know the following:

• Your ISP
• Your location (country and, if possible, general location within the country, such as state, region, etc.)
• Your territory or region: NA or EU
• Your Game World (such as Fort Aspenwood, Desolation, Arborstone, etc.)
• The full Error Code you are receiving. (A partial code will not aid the investigation.)
• The number of characters with the problem
• The map name(s) on which the character or characters are trying to load

Also, feel free to post traceroutes – this helps as well!

Thanks everyone for your patience and understanding.

This is correct. Please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team should be able to help you.

One other note: Guild attainments and upgrades will stay with the guild on your current server. We cannot move them to your new server. Naturally, if you have access to the guild bank, you may remove your items to take with you.

Update: 1 August 2014

Two requests:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.

789248 – Resolved.
795910 – Resolved.
762211 – I updated two e-mail threads about this internally but so far do not have any new information to share.
793364 – In the queue for assistance. Apologies for the length of time you’re waiting.

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• Please do not post in multiple threads on the forums asking for assistance.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 29 July 2014

Two requests:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.

766748 – Resolved.
761518 – As updated yesterday, this is still being examined and we hope for a fix soon.
778164 – Answered on Friday. Please update your ticket (respond to the e-mail) if you still need assistance.
781594 – Requested review; it may take a bit because ownership disputes are very sensitive.
750877 – I re-sent the e-mail today.
freya icyian.8192 – There are no tickets in the system from this name. Please provide a ticket number or submit a ticket, as appropriate.
771796 – Final Answer: The account was closed for the use of a disallowed third-party program. It was not hacked by an unknown third-party; the termination will not be reversed.
765913 – Final Answer: The account was closed for the use of a disallowed third-party program. It was not hacked by an unknown third-party; the termination will not be reversed.
780117 – Final Answer: The account was closed for the use of a disallowed third-party program. It was not hacked by an unknown third-party; the termination will not be reversed.
787289 – Final Answer: The account was closed for the use of a disallowed third-party program. It was not hacked by an unknown third-party; the termination will not be reversed.

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• Please do not post in multiple threads on the forums asking for assistance.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

You submitted your tickets at 5:00 PM and posted immediately.

This forum is not intended to expedite your responses, nor to follow up on issues that haven’t even had time for an agent’s initial review. Account compromises take time, because they must be reviewed with care to ensure the account is given only to the legitimate account owner. If you’re asking for movement between servers or for an account restoration, that too takes time.

Please do not submit any additional tickets. One has already been merged and your first ticket – 800118 – will be answered when there is information to provide or questions to ask. Tickets are answered in the order received and will be addressed as quickly as possible.

Just to round this out for completeness and to avoid leaving a misimpression about this matter: I just reviewed your ticket and note that you updated to say you made the purchase from your “recent purchases” column and realized you’d erred in the purchase. This is confirmed by our game logs.

So this was a case of mistaken purchase and there is no bug in this case.

AngelsShadow.7360:

As someone who is very much interested in a career in economics, how did you get involved in MMO economies? Also, what would you consider your basic day-to-day routine?

Step 1 is definitely play MMOs. Play them a lot, play many different types, be the best at them. Learn to understand them from every perspective, not just your own.

Step 2 actually learn economics. There are many ways, choose the one that will work for you. A good portion of economics is intuitive and mathematical, but a lot of real value comes from the ability to understand what’s happening when that isn’t true.

Step 3 don’t skimp on the extras, advanced statistics and programming. You want to know SQL and python (for now), but you’re way better off with a more fundamental programming education and that means c to c++ to c#, then branching to sql and python.

These are all of course suggestions that come from (and essentially describe) my personal opinions on the matter. You could, arguably, get a job without accomplishing these, but you’ll be much better at that job if you do.

Jonas, if you need personal assistance with this, feel free to submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. The team should be able to help you.

Please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team will need to verify your ownership of the account, but I believe they should be able to help you.

If you later need to update your ticket, simply reply to the e-mail associated with the ticket (with the 6-digit ticket number in the subject line) and provide any new information you wish to have added to your ticket.

Update: 1 August 2014

789248 – Resolved.
795910 – Resolved.
762211 – I updated two e-mail threads about this internally but so far do not have any new information to share.
793364 – In the queue for assistance. Apologies for the length of time you’re waiting.

Thanks for the report guys, we’re aware of the issue and are working on getting a fix for this new issue. If you stick around for now it should work correctly when the event restarts.

Elrey.5472:

Would it hurt to share some of the info? And here i’m thinking in dumb funny info just because i’m in the mood of having a laugh with the data.

As examples:
How many players sold a legendary at a really cheap price by misstake? (150 gold instead of 1500 or something like that).
How many players destroyed precursors because they don’t know what they are?
How many times someone bough the same unique item because of lag or another reason?

You know, that kind of data that makes you smile in the morning ^^. I guess there is better ones but i’m sleepy at the moment.

It would have to be numbers that I could look up that weren’t polluted by goldsellers.

Some of our UI doesn’t gracefully handle the smallest resolution heights. Unfortunately this means the only thing players can do is up their resolution.

The real fix is to move some of those things around.

Astraea.6075:

John Smith.4610:

Mckeone.9804:

What kind of tools do you use to manage the economy? Did you develop them in house, get them from a third party, or is it just excel gone wild?

We have a big data solution to help me manage the obscene quantity of data involved. I have a mix of third party and proprietary tools, but one never fully escapes excel. I’m oldschool and have an unhealthy love for excel, though it has many limitations, so if I need to do more advanced statistics I need to use more serious software.

As someone who works in the BI/DWH field, I’d be extremely interested in any more details that you are able to provide about the tools you use, so I guess my question would be around the scope of the game data you’re able to access with these tools.

For instance, are you able to link data about how players spend their time in game with data about their “economic activity”, and thereby observe trends and patterns that might not be obvious otherwise?

There is almost no data that I cannot link together for analysis.

This week I created a table composed of multiple in game interactions that was larger than 800 billion rows.

stale — I feel bad, and sorry that we can’t completely address this to your satisfaction.

As I said, I have a question out asking if we might have a bug. If I learn more I will update this thread or contact you. You remind me of the process, and it seems odd that those actions could happen with a single click. In fact, they can’t. But people get distracted, things can stall momentarily in the process… there are a lot of ways something odd can happen. I can’t explain it, but I’m trying to figure out what took place.

I appreciate that you understand how a refund isn’t possible. Being able to offer such a remove upgrade/refund gems service is something we’d all really like to do and I’m hopeful that someday we will be able to do that. Right now, I want to again say we all appreciate your support and your understanding, and are sorry we can’t help further.

There’s definitely a bug here. The achievement bonuses aren’t being applied.

This is unrelated to the display bug where magic find while having a boon doesn’t show up in the stats screen.

Thanks for the report!

Hey there,

Thanks for sharing your resolution and glad to hear it worked out!

stale.9785:

I encountered a wonderfully odd thing with the gemstore, wherein I was buying Black Lion keys, and received a character expansion slot instead.

Now, having already contacted support, and gotten their response that they will not be removing the character slot and refunding the gems, I’m wondering if it’s that they can’t refund gems, or they won’t.

The answer to this particular question will be the difference between me ever supporting the game again, or not.

I’m finding this particularly amusing, since my gem purchase and attempt to buy keys was my first burst of supporting the company after an extended period of refusing to give them money since they hadn’t done anything I viewed as deserving of it. My reward? Receiving an item I had not intended to purchase, and being told it’s my problem.

Later all,

Stale

First, thank you for buying gems to support the game. We really appreciate it.

I’m sorry that you didn’t get what you intended to buy. I have already started checking to make sure, but as far as I know — and I usually hear of issues pretty quickly — there isn’t a bug that gives someone the wrong BLTC product. Again, I’m sorry for what happened, but I believe this issue arose through simple human error on your part (no offense intended!)

The reason we cannot undo this transaction is that, quite frankly, we do not have the tools to make changes to the core account and its upgrades. Replacing or refunding the wrong item is a different process than removing an upgrade. (If we can’t process an item request it would be for a different reason.) So the request was declined because we cannot reverse the acquisition in a way that’s fair and equitable for the player but that has no potential for negative impact on the game economy.

Clearly, replacing gems while allowing the upgrades to remain in place is not a prudent policy, as it would encourage a lot of abuse. And that’s where the “game economy” comment came in. If we refund for upgrades and allow the retention of the upgrade, we’re inviting people to try to “eat their cake” (get a refund) “and have it too” (keep the upgrade).

I am very sure your request is legitimate, and I hope none of this is off-putting to you. I’m just trying to offer a truthful explanation about why we cannot issue refunds for account upgrades.

Edit: Confirmed — no bug in relation to this incident.

Yes, please do try again and include all dashes and spaces.

If that does not work, our team may be able to help. You can submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. The info you should provide is the full code on the card, where you bought it, and from whom. Also, please provide the exact message you get when you try to redeem. That should help the team figure out what’s going on.

Noobix.3958:

Uh oh. Gaile just had a really kittenty day at work. Thanks for your efforts Gaile! The community appreciates it.

No, actually, that’s a good day for me! Not because we had an issue, that’s bad, sure. But we were able to explain to our players, and I love (absolutely love!) transparency and being able to say what happened and what we’re going to do to get it fixed! Then, we were also able to get this fixed on an individual account basis, and with two waves, for everyone impacted. This is all good! (Well, except for the initial issue, but hey, fixing stuff FTW! )

I walked out of work feeling like we’d done a good job under trying circumstances, and I was so grateful for the agents who helped me look at the accounts and get back word to players, in real time, about the corrections we were making.

But thanks for your kind words, Noobix, that’s really nice of you.

TChalla.7146:

I’m no economist by any stretch of the imagination. Mathematician… yes. Economist… no way. However, I’ve been enjoying this particular topic quite a bit, so I’ll throw my own question into the mix.

In general, what determines whether or not a particular item will be tradeable? Is it a complex list of criteria, or is it relatively simple?

I’m honestly of the mindset that the vast majority, if not all of the items, should be tradeable, but I also know that might be a stretch overall.

It isn’t simple. There’s a lot of factors that go into the decision. The intent of the item, the reason or goal behind it’s creation, usually leads us in the direction of deciding.

Wanze.8410:

QUESTION:

How long does it usually take to implement big changes to the economy from the point that Anet decides that something has to change until the patch goes live?
As the question is propably too generic, i will give 2 past examples, you maybe are allowed to comment on:

1. The change of making ectos salvageable into t6 dust. How long did you monitor t6 dust until you decided that their droprate in general is too low and how long did it take you to come up with the idea of salvaging them from ectos instead of raising their droprate across the board? And over a year later, did it work out as expected in the long term?

2. How long did it take to implement ascended weaponcrafting from the decision to implement it until it went live in september last year? And how much did you have to prepare the game economy for it? I guess the 2 patches before it (Pavillion and Invasions) where a way of injecting lots of mats into the market in preparation.
Had the introduction of Essences of Luck a big impact on the way you decided to implement ascended crafting or were these changes rather unrelated? I also guess, you already had a good plan on how to implement ascended armorcrafting 3 months later before you released ascended weaponcrafting. How much changes went into armorcrafting between september and december?

1. We were monitoring the situation for quite awhile, brainstorming solutions. I cannot take all the credit for that change either, Izzy is the genius in this situation. The change has worked exactly as we hoped it would.

Psientist.6437:

‘, Thank you in advance for any answer and inclination to answer
I am an economist onlyif economists accept currency as the anative function of reality
please be generous with your answer breadth
would I know what I am not asking

1, Hello?
2, Do you have a character avatar?
3, Do you consider yourself Tyrian?
4, Would you consider anative RMT algorithm a system rational Tyrian?
5, 4 and why?
6, What is 6 afraid of?
7, as phi’1,pi’1,phi as
8, How would ‘4 as yes, be named?
9, I xp synesthesia with words on paper, am I typical,atypical?

edit for lovinglilyliveredlovelilies

What I can answer:
1. Hello to you sir.
2. I have an two accounts that are play accounts neither is this account (if that’s what you mean)
6. Me
7. 0.61803
9. No, as atypical means unrepresented by a group, you would be represented as a group of people who experience synesthesia. (For those that don’t know, synesthesia is when someone experience words with multiple senses, think of it as tasting the words your write.)

Zaxares.5419:

Question: Just how old are you, John?

“The secret of genius is to carry the spirit of the child into old age, which mean never losing your enthusiasm.” – Aldous Huxley

:)

I also wanted to add, that this could be a DNS issue as well. Please try the steps in the following link to override your current DNS settings and use Google’s Public DNS.

Using Google Public DNS
http://code.google.com/speed/public-dns/docs/using.html

Once done, please follow the steps below to clear the DNS cache.

Press and hold the Windows key and press the R key. This should bring up the “Run” dialogue box.
In that box, type “cmd” without the quotes, and click the “OK” button. A DOS window should open.
Enter the following command below and press enter: ipconfig /flushdns
This should clear your DNS cache. You may need to perform this command a few times.

If this resolved the issue you will need to contact your ISP in order to have the issue resolved. Using a DNS that is not provided by your ISP may lead to slow connection issues.

Okay so there’s a number of different things that can resolve Trading Post issues. We’re still looking into this issue, but in the meantime, please double-check to see if you’ve tried the following:

- Update video card drivers
- Make sure you have all DirectX updates
- Try disabling security software
- Update IE
- Delete gw2 cache folder
- Simply right-click the client and select “Run as Administrator”

Beyond this, please submit a ticket so we can better help you all out one on one.
https://help.guildwars2.com/anonymous_requests/new

What resolution are you running the game at?

The latest hotfix should have resolved the remaining blocking issues for this release. Please let me know if there are still any problems with the open world portions so that we may continue investigating.

Hey there Lare. Thanks for the report. We would really love it if you could provide us with a screenshot that shows what your active quest is in the upper right hand corner both before you quit the episode as well as after. This will help us diagnose if there is an issue here or if I merely just need to clarify the functionality for you.

Thanks again,
Paul Belz

Hey guys,

Thanks for the reports, we should have these issues fixed in the latest hotfix. Please let me know if there are still problems

You guys are correct about talking to characters in replay mode to get additional copies of the items. However we are probably going to move the phantasmal residue out onto the instance completion splash screen in order to make it more clear for alts.

Hey guys, with the last hotfix this event should be fixed. Please let me know if there are still issues.

Bug Fixes:

• Fixed various issues in Frostgorge Sound events.
• Adjusted the difficulty of champion tendrils in Mordrem events in the Iron Marches.
• Fixed an issue in which the “Coat yourself in Mordrem spores to baffle Mordrem defenses and gather samples from the vine chambers” event in the Iron Marches was stalling.
• Fixed an issue in which the Mordrem wolves would incorrectly spawn at the start location of the “Stop Mordrem from spreading corrupted tendrils in the Iron Marches” event.
• Increased the time between enemy waves in the “Help Arcanist Xanf set up his spectral disruptor” event in Cursed Shore.

GreytheRaven.3492:

I’m in! Woohoo! Thanks for getting this resolved.

Follow-up question, can I continue to farm foxfire? I’m not clear is this was a warning or an accident on anet’s part.

Glad you’re ok. And yes, by all means, farm! The issue has been reviewed and there really should not be a repeat of this incident!

GreytheRaven.3492:

This is for account deejayberzerker.1940. That’s my main acct (banned from forums too I guess). I’m on the one I purchased for my son to post here. The ticket number is

796137

I have another one but this one is the heart of the matter. Please feel free to communicate via that email (for the deejay account) if you need any additional information. Thanks for your quick consideration!

This should be good to go, and the ticket is updated as well. Thanks for your patience.

Mckeone.9804:

What kind of tools do you use to manage the economy? Did you develop them in house, get them from a third party, or is it just excel gone wild?

We have a big data solution to help me manage the obscene quantity of data involved. I have a mix of third party and proprietary tools, but one never fully escapes excel. I’m oldschool and have an unhealthy love for excel, though it has many limitations, so if I need to do more advanced statistics I need to use more serious software.