Guild Wars 2

Thanks for reporting this. I can confirm that the dates in the blog post are correct and we will be correcting the launcher to match soon. The added chance for Black Lion Tickets is through August 11, not the 14th.

mrgn.9183:

They have just sent an email which they say to login my account and try a few things with my permission and i ve said ok. Hope this is not a common thing and they really do something.

That’s a good thing, and thank you for giving permission. The programmers need to see exactly what’s taking place, so your help can be instrumental in the resolution of this issue.

Many thanks.

Please note. We would like to know the following:

• Your ISP
• Your location (country and, if possible, general location within the country, such as state, region, etc.)
• Your territory or region: NA or EU
• Your Game World (such as Fort Aspenwood, Desolation, Arborstone, etc.)
• The full Error Code you are receiving. (A partial code will not aid the investigation.)
• The number of characters with the problem
• The map name(s) on which the character or characters are trying to load

Thank you for providing that information.

Lord Kuru.3685:

Pinkamena Diane Pie.8054:

Necroposts do not add value, but they do seem to annoy Anet for some odd reason.

All the necroposts show how Anet consistently fail to deliver on their promises. That’s why they annoy Anet.

No, the necroposts are disruptive and do not add value to the topic. If people were bumping these threads to add to the conversation, it would be a different matter. These threads were bumped without any attempt to contribute to the topic.

Anyhow, this topic has been beaten to death at this point. I have made my point clear in a previous post and this topic has gone on for a generous amount of time. After reading every post in this and the other thread, it is clear that those who understand why, understand it and those who don’t won’t, and there’s nothing I can say that will make them understand.

Prysin.8542:

How about copyrighted music streamed through a legal and paid service?

IE: SPotify, Wimp, Itunes

No copyrighted music that doesn’t belong to ArenaNet. Doesn’t matter how you acquired/streamed it.

Hey guys,

We’re still looking into this issue, but is there anyone that is still having issues with logging into specific characters still?

Edit: Just to add, it sounds like some of you are reporting very different issues. As it’s better for us to see exactly what’s going on, rather than piping up with a “me too,” the more information that each of you are able to provide in regards to this issue the better.

Thanks for your patience!

Inculpatus cedo.9234:

Ahh, my bad. I really didn’t see the ‘Submit a Request’ tab. Disregard my foolishness, please.

Maybe a line that says “Submit a request using the tab at the top of the page” would be a bit more clear to those of use with limited awareness. ; )

Interesting idea! Let me converse with my team member about this and see if there’s a way to make the ticket-submission process more visible. I do know the focus of the page is on self-help, because many players (the majority, I think) never need to submit a ticket but simply need to use the Knowledge Base — which is presented front and center — to get the info they need. So perhaps anything that points to “submit a ticket” too broadly would subvert that objective, which means unnecessary delays for the player and a higher ticket volume that will delay response time.

That’s all just musing on my part, though, and I’ll ask. Thank you for the suggestion.

Actually, we split the balance update into multiple episodes because a single, 80 minute balance show was exhausting for both the team and the viewers.

As for content previews, when we are able to talk about upcoming content, we will include it on the show. Until then, the episodes will focus on tournaments and events happening within the competitive community.

DiogoSilva.7089:

Let’s say that, currently, players have to choose between two extremes: either they go full competitive, or they’re left with mindless, unstructured chaos.

In other words, there’s no alternative, outside of competitive queues, that offers structured matchmaking for a quality pvp experience.

(Cough We need an unranked/ leaderboardless queue cough)

This is what I want to get answers to. Is this entire thread a product of not having enough room for casual players to progress within our modes? If we did have an unranked arena, would hotjoin be as big of a problem?

Hey everybody,

This week on Episode 19 of Ready Up, Josh will be joined by German shoutcaster ChroNick to talk about the International All-Stars Tournament taking place at gamescom next week, as well as the ongoing Tournament of Legends Qualifiers that will be wrapping up this weekend. Josh will also talk about his recent trip with the PvP team to Shanghai for China Joy and stay tuned until the end of the show for another installment of the Skill Bar with Karl McLain where he will preview upcoming changes to the Warrior and Thief professions.

Date/Time: Friday, August 8 at 12:00pm PDT (19:00 UTC)
Location: http://www.twitch.tv/guildwars2

Salutations!

We are creating a video that showcases everything that is great and fun about WvW – epic battles, sieges, quaggan dance parties, voice chat shenanigans–you name it! We’re looking for your help with this.

Have you seen or created amazing, funny, or epic WvW videos? Know a great guild or commander that would love to create one? Share them with us and the creators could be included and credited in our video compilation!

A few guidelines to keep in mind:

• Video should be 720p or better
• No copyrighted music (GW or GW2 music is fine)
  Ready? Great! Submit your videos by August 12th by sending an e-mail to community@arena.net, using the Subject line “WvW video”.

(If you submit your own work you will give us permission to use it publicly, if you submit work created by others ArenaNet will contact the creator to ask for permission.)

Hotjoin is going to be chaotic no matter what we do since people are free to leave at any time. For people who are wanting a more structured experience, why not play solo or team arena? I’m not asking this to sidestep your concerns, but rather to find out why there is a desire to force structure upon hotjoin when there is already a more structured game mode. This would help us determine if hotjoin actually needs some restructuring, or if there is a better place these types of players can go.

World Tournament Series Finals in North America
Boston, Massachusetts – Four teams from around the world clash for the $50,000 prize pool.

March 6 – 8 – more information coming soon!

ESL Go4GW2 Cash Cups
The Guild Wars 2 team, in partnership with ESL, is proud to announce the Go4GuildWars2 Cup,a new series of weekly PvP cups that are open to all participants. PvP teams will fight each other for a shot at a weekly prize pool of US$500 / €500 per region. If you’re one of the top placing teams in each of the cups at the end of the month, your hard work and dedication will be rewarded: you’ll be invited to the monthly grand final event with US$1,500 / €1,500 on the line!

The Go4GuildWars2 Weekly Cups take place every Sunday at 16:00 CET (7:00 AM PST) for Europe and 1 p.m. PST (22:00 CET) for North America.

More information: http://play.eslgaming.com/guildwars2/global/

ESL Weekly Cups
ESL currently runs two cups for European players on a weekly-basis: the 2v2 Cup on Tuesdays at 20:00 CEST (11am PDT), and the Weekly 5v5 Cup on Thursdays at 20:00 CEST (11am PDT). First place team members each walk away with 2,000 gems, and second place winners each receive 800 gems.

Livestream: www.twitch.tv/blu42
More information: esl.eu/eu/guildwars2

Mistpedia Weekly Cups
Mistpedia currently runs two cups for North American players on a weekly-basis: the 2v2 Cup on Tuesdays at 5PM PDT, and the Weekly 5v5 Cup on Thursdays at 5PM PDT. First place team members each walk away with 2,000 gems, and second place winners each receive 800 gems.

Livestream: www.twitch.tv/blu42
More information: http://battlefy.com/mistpedia

We’ll be posting the information very soon. Rest assured, there will be a Ready Up this Friday.

What you are quoting is a general news post on the main page of the support site. That page is the Support Site, and it has the “Submit a request” near the top center of that page. The form that is presented when you click that link is your webform.

This is not a circular link, although you may assume so if you only read the news post.

I will ask our web team if it’s possible to make the Submit a request section a bit more prominent, but I don’t think they’re modifying the Guild Wars website, so I think folks will just need to look around on that page to find it. It’s definitely there.

Hi Ginnasaur,

There’s a number of different things that could be throwing this error. In order for us to better assist you with this issue, I’d advise creating a support ticket so that we can assist you one on one:
https://help.guildwars2.com/anonymous_requests/new

Hi Rosenbourne,

Can you please start with providing your system specs? Without having anything to go off of, it can be difficult to provide suggestions.

UPDATE as of 05 August 2014:

• The Error 7:11:3:191:101 problem is a known issue and the matter is under investigation by several team members.
• The issue is not isolated to Guild Wars 2, but is also impacting other games.
• You do not need to submit a ticket at this time.
• You might want to reset your modem and/or router to see if that helps you. (That will not resolve the situation for those experiencing the referenced error, but could help players experiencing a different issue.
• We will try to update here in the forums when we know more , but we suggest you may wish to attempt to log in from time to time in case the matter has been resolved before we are able to update.

We apologize for the time it has taken to get the situation resolved and we will keep working on the problem until things are back to normal.

Deimos Tel Arin.7391:

this will make entering spectator mode to force auto balance working as it is intended

This is not intended behavior. One upset player should not be able to force other people to switch teams and stay in the match. Auto-balance is there to keep the team numbers even as people leave the game.

At this point, we’re still working to get this corrected, and we’re sorry if you end up getting more gems then you intended to purchase.

If this happens to you, submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. This is a Payments or Billing Issue, and I know that the team tries to react very quickly to such tickets. They will remove the unwanted gems and issue a credit as quickly as possible, so don’t hesitate to content the team if you want that service.

(I need to say again: Please do not file a charge-back. We will take care of you, but if you file a charge-back we are contractually required to close the account, and we don’t want to do that any more than you want us to!)

I think you are wise to look into this, it very much sounds as if someone is trying to hack your account. I hope you are not giving authorization for those attempts. That is the beauty of authentication — it allows you to decline to authorize access. (Unfortunately, if someone has access to your e-mail account, that would-be hacker can authorize access even if you do not.)

For security’s sake, I suggest you submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, which will create a ticket within the support system. If you do not know some of the information requested, leave the field blank. However, there are two drop-down areas that require an answer so be sure to choose from those fields so the ticket is properly submitted. Once you’ve done that, the CS Team should be able to help you.

I believe you’ll be all taken care but please check your e-mail so we can finalize this for you. You’re ok to join the game, but there’s one more thing we’d like to do to help you.

Welcome back to the game!

You can get into Guild Wars Support on this link: https://guildwars.zendesk.com/home. Click “Submit a request” and fill in as many fields as possible. Please note that a couple of drop downs are involved, so that the ticket can be properly routed.

I feel sure the team can help you.

Inculpatus cedo.9234:

Gaile,

You might want to change the link in this post/thread as it sends people to the ‘Untrusted Certificate’ page and may cause some concern: https://forum-en.gw2archive.eu/forum/support/account/Account-Restoration-Information/first#post1044591

When using a search engine to find information on Account Restorations, it suggests the above page/thread/post.

Thanks, that is helpful. I have amended the thread with the English-language link and asked for assistance in making sure I have the proper link for DE, FR, and ES.

Thanks again.

I’m sorry that happened to you. And it is odd that your items were so selectively taken. (Most hacks result in a complete account wipe.) I have to wonder if this might be someone accessing from your location, you know, what I call “The Evil Little Brother™ Syndrome.”

But in any regard, you should submit a ticket. Please do so by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, which will create a ticket within the support system. If you do not know some of the information requested, leave the field blank. However, there are two drop-down areas that require an answer so be sure to choose from those fields so the ticket is properly submitted. Once you’ve done that, the CS Team should be able to help you.

Rauderi.8706:

John Smith.4610:

We have a big data solution to help me manage the obscene quantity of data involved. I have a mix of third party and proprietary tools, but one never fully escapes excel. I’m oldschool and have an unhealthy love for excel, though it has many limitations, so if I need to do more advanced statistics I need to use more serious software.

Excel <3

Anyway, so so glad to see engagement with the red-posts. Why’s this popular? Because FEEDBACK.
So, thanks for all the time you take on this, JS, and even going so far as to explain when policy limits your responses.

As for a question, would you be at liberty to discuss the growing gulf between gem-to-gold and gold-to-gem rates? There’s definitely a bit of perception-rancor that I wouldn’t be getting value for my gems relative to those using gold to purchase gems. It’s stopped me in the past from making that conversion.

Was it intended to be an additional gold sink or it is just a proportional effect to gold inflation? Does that gap lower the volatility of gem prices?

I’m not sure what you mean by growing gulf between the rates, the gulf has always been the same.

The gold/gem rates have very little to do with gold inflation inside the game.

Update 05 August 2014

I wanted to let you know that while a lot of the GWAMM issues were addressed last week, we are aware that a few of our players still are having issues displaying their hard-earned (and well-respected!) God Walking Amongst Mere Mortals title.

This is a known issue and it is on the list for a fix. We will include notes about this fix in the Update Notes for the build in which we are able to fully correct this issue. You do not need to submit a ticket about this, the next (and hopefully final ) fix will set things right for everyone.

So, please:

• Watch the update notes for upcoming builds.
• After you see this fix in the notes, check your account and see if your title is showing.
• Submit a ticket at that time _if you still are having difficulties with your title. However, according to the devs, the fix that is going out should get everyone in spiffy shape.

Thank you, once again, for your patience with this matter!

ApolloKing.6023:

Any news today on this update Gaile?

For those still experiencing the 7:11:3:191:101 error, the team is still on the case. I’ll update the internal e-mail thread to see if there’s any news and will post here if we have any updates.

Dazzoe.7234:

Hello, i know this sounds dumb and you all may have tried this, but i was having this issue and all i did to fix it was restart my router and bam its fixed. So for thoose who havent done this and havent thought about it. give it a whirl it worked for me.

This is always a good idea, and it takes just a minute or two! I am not implying that everyone experiencing this issue can solve the problem with a router or modem reset, but this is my “go to” step, and it’s really surprising how often it works!

Thanks for posting the suggestion, Dazzoe.

For those of you experiencing this problem, what error code are you getting?

Please review this post to see if it gives you some pertinent info:
https://forum-en.gw2archive.eu/forum/support/tech/Connection-error-7-11-3-191-101-merged/page/6#post4264674

EFFORTLESS.9850:

Hi Anet, my friend got banned permanently yesterday, hes hoping that he has the same case that the guys posted here. He said that he logged out fine after karma farming and gathering some ores and logs at EOTM that night and shocked that he was banned when he tries to login yesterday morning. His account name is icehailer.8936 and ticket # is 808968.

Hope you can help him Thnx a bunch!

Your friend will need to wait for the team to answer him. This is not something we can discuss with you, and it’s far too early to post asking for a review.

This ticket was less than 24 hours old, and you have already had personal responses from Customer Support.

The forums are not intended to follow up on tickets in such a short period of time. Please be patient and allow the team to help you. Thanks for understanding.

Dahkeus.8243:

Evan Lesh.3295:

This thread started with finding a way to NOT let people force auto-balance through spectator mode to get on the winning team. Now I’m hearing that this must be preserved with any hotjoin changes because it ‘balances’ the match. I would much prefer players sit an extra minute in a 4v5 to let someone new fill the spot then let players constantly jumble the teams.

Teams are constantly jumbled anyways.

If you want to prevent teams from constantly being jumbled, then let them fill up a bit before starting them. Starting new games when there are only 1-2 people in the game total is a recipe for disaster that we’ve sadly tasted too often.

What about upping the minimum players in ArenaNet custom arenas from 1 then?

At some point you change hotjoin enough to just become a queued arena, which is not the point of custom arenas. I really believe there are little changes we can make that will result in a huge difference.

Atlas.9704:

John Smith.4610:

Step 3 don’t skimp on the extras, advanced statistics and programming. You want to know SQL and python (for now), but you’re way better off with a more fundamental programming education and that means c to c++ to c#, then branching to sql and python.

I apologize for the off topic question, but how difficult is python to learn?
I’ve dealt with C++, played around with C#, and currently working with classic ASP and ASP.NET.
I have been told that if I know C# I should be able to grasp basics. I didn’t know how accurate that was.

Python is not hard at all to learn. If you’re used to programming it will come as quickly as c# from c++.

wwwes.1398:

This probably falls under the category of “questions you can’t answer”, but… given the proven poor value of the recent Tyrian Explorers Knapsack update to the gem store, is it simply that you feel adding an “Empty Box” item to the store for 100 gems is too gauche?

I kid, a more serious question regarding that might be, what goes into deciding what the precise value of items in the gem store should be and the balance between what an item may be actually worth in relation to similar items and what its price is set at? Are there times when something is priced at a point specifically to influence purchases of other things?

Also, add my name to the list of amazed and envious in regards to the massive amounts of data analysis and manipulation at your disposal.

I cannot speak on the details of the gemstore.

This thread started with finding a way to NOT let people force auto-balance through spectator mode to get on the winning team. Now I’m hearing that this must be preserved with any hotjoin changes because it ‘balances’ the match. I would much prefer players sit an extra minute in a 4v5 to let someone new fill the spot then let players constantly jumble the teams.

Swamurabi.7890:

Evan Lesh.3295:

Chukree.1756:

Evan Lesh.3295:

I’ve adjusted the position at low resolutions to always be below the targeting UI.

Hey Evan, I am sorry, but it is not fixed. This is a clear visualization of how serious this issue is. (this is a hot join game I joined to test,.)

Sorry, I meant I’ve fixed it for a future build. Things like this cannot be fixed without a build, and this isn’t hotfix material. You’ll have to wait a while.

It’s nice to see a response to a player’s concern. Something like this thread is NEVER seen in WvW.

Just the fact that you…
1. Recognized an issue.
2. Inquired about and found root cause
3. Replied that the issue was resolved but that it would be rolled out in a later fix.

WvW forum process is instead.
1. Recognize an issue.
2. Say it will be fixed “soon” or say “we can’t discuss things in development”
3. Silence…….. sometimes for as long as a year
4. When players Necro original thread, post a sticky threatening players about not Necroing threads

Even though I don’t play sPvP, I’ll go out of my way to say thanks for resolving this but more importantly, communicating back to the players about the issue. This is the type of community building that has been lacking in these (GW2) forums.

I consider this a special case because it was a trivial fix. We all work in much the same way.

Perhaps you should come try sPvP…

Chukree.1756:

Evan Lesh.3295:

I’ve adjusted the position at low resolutions to always be below the targeting UI.

Hey Evan, I am sorry, but it is not fixed. This is a clear visualization of how serious this issue is. (this is a hot join game I joined to test,.)

Sorry, I meant I’ve fixed it for a future build. Things like this cannot be fixed without a build, and this isn’t hotfix material. You’ll have to wait a while.

Update: 4 August 2014

Two requests:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.

801544 – Resolved
801708 – This ticket is not three days old.
793236 – Final answer provided in 770703
771369 – Final Answer: As stated previously, your account was not hacked. It will remain closed due to use of a third-party program.

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• Please do not post in multiple threads on the forums asking for assistance.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 4 August 2014

801544 – Resolved
801708 – This ticket is not three days old.
793236 – Final answer provided in 770703
771369 – Final Answer: As stated previously, your account was not hacked. It will remain closed due to use of a third-party program.

You may never use this forum to make an immediate plea for help, when you’ve just submitted a ticket.

You may never submit duplicate tickets. You are wasting our time and delaying our responses to you and to other players and that is extremely unfair.

Allow the team to work through your tickets and be patient because they need to close at least three duplicate tickets that you created.

Again:

• Do not submit duplicate tickets.
• Do not post unless your ticket has been in the system for three full days.
• Post follow-ups only in the Tickets for Review thread and only after three full days.
• If you are given a final answer, stop posting.

I’d suggest you let the team fully review your ticket and they’ll let you know what we can do for you. We try to do the most we can!

Seera.5916:

Ignorance of the rules is not an excuse for this game. You choose to not read them, you take the risk.

Freedom of speech means that the GOVERNMENT can’t make laws that infringe upon your right to speak. Is ANet a government agency now?

First ammendment reads as follows: “Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble, and to petition the government for a redress of grievances.”

Since ANet is not the government, they can come up with whatever naming policy they want and not be in violation of the first ammendment. If they want to change the rules to state that all characters must abide by racial lore of the race they chose, then they can do that.

Oh my gosh, thank you! I’ve been singing the “You Don’t Understand ‘Freedom of Speech’” song for 1.5 decades!

As for the name, yes, it’s offensive. No, we will not reinstate it, apologize for our position, or review our policies.

I believe this applies. Updated this evening:

https://forum-en.gw2archive.eu/forum/support/tech/Connection-error-7-11-3-191-101-merged/first#post3641462

https://forum-en.gw2archive.eu/forum/support/tech/Connection-error-7-11-3-191-101-merged/page/6#post4264674

You may never use this forum to make an immediate plea for help, when you’ve just submitted a ticket.

You may never submit duplicate tickets. You are wasting our time and delaying our responses to you and to other players and that is extremely unfair.

Allow the team to work through your tickets and be patient because they need to close at least three duplicate tickets that you created.

Again:

• Do not submit duplicate tickets.
• Do not post unless your ticket has been in the system for three full days.
• Post follow-ups only in the Tickets for Review thread.

Perhaps this pertains? https://forum-en.gw2archive.eu/forum/support/tech/Connection-error-7-11-3-191-101-merged/page/6#post4264674

If not, submit a ticket. If so, we’ll get this fixed ASAP.

There is no shelf date on offensive names, no grandfathering that allows the unacceptable to stay in place. When a name is reported, we investigate and take the appropriate action. And the action taken here was appropriate.

Thanks for understanding.

Just in case this is helpful: https://forum-en.gw2archive.eu/forum/support/tech/Connection-error-7-11-3-191-101-merged/first#post3641462

We are very sorry about this, and by all means, if you’d like a refund, just click Support at the top of this page, then “Submit a request” and we’ll get that processed as quickly as possible.

There is a known issue with PayPal that sometimes causes a “hiccup” that can delay the fulfillment of the order. We’re working with our billing provider and PayPal to get that fixed. In the meantime, never feel obliged to keep more gems than you intended to purchase unless you decide that’s really the thing you want to do. If not, just contact CS and we’ll get you a refund.

Thanks for your support of our game!