We do not take character or display or guild names away from valid accounts. Someone may step away and return to the game later, so the names must stay in place.
You did the right thing in sending a polite request, and hopefully that player will respond and the two of you will make arrangements. (Support cannot switch names, even with mutual permission, but you can do this privately.)
Thanks for the kind thoughts — they warm my heart.
I just checked and there’s no update, but I do know for certain this is entered as a bug and I know to whom it’s been assigned. I will try to check with him later in the week just to see if I can learn more about this.
We appreciate your patience. But then, if you’re GWAMMs, you have already proved you have extreme patience, stick-to-itiveness, and general awesomeness.
Gaile I totally understand what your saying about the Lag from paypals system to your own and that the account updates when the payment is received on your end,
The problem that is occurring is before that, when you hit pay now on paypal, it used to load a page saying your gems will be with you shortly, now it always displays a page saying an Error as Occurred please contact customer support, this is why when I first seen it and noticed I hadn’t got the gems ingame, I figured PP was having issues, so waited a few mins then tried again ( websites sometimes lag out im sure you know ) but when it did it the 2nd time I got charged twice, and got the gems twice,
What im saying is, this could either turn people away from buying gems, or you could end up dealing with 100’s of customers a day who where charged twice,
The next time I get gems I will screen shot the error and post it for you.
I’d appreciate that. The last thing we want to do it caught inconvenience, inadvertent purchases or, quickly frankly, a block to someone’s ability to purchase gems, if they choose to do so.
Thanks for this info and I’ll watch for that screenie, as well.
If the suggestions above do not help, please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, which will create a ticket within the support system. If you do not know some of the information requested, leave the field blank. However, there are two drop-down areas that require an answer so be sure to choose from those fields so the ticket is properly submitted. Once you’ve done that, the CS Team should be able to help you.
Thanks to Inculpatus and simplesimon for letting the player know to not post personal information, and for alerting this thread.
If you see personal information in a forum post, please click the “flag” icon to the right of this panel and report to the moderators. We want to protect players as much as we can, so a quick “alert” may allow us to remove that info before bad people harvest it.
how you discover me boting,are you joking,thanks a lot for you not band me.
eeeeeeee,
this time i just for my worong delete chracter,a 80’s mesmer,called “mesmer sairing”
Yes, the response was in relation to your friend’s account. It’s closed and will not be reopened, as explained in the tickets.
As to your deleted character, we cannot restore that character. I’m sorry that you deleted it, but there is nothing we can do to help you.
Hi ive been trying to gett in the game for 2 days now 1 and a half day waiting for my athentication and now my problem is i cant remember my password couse it whas saved in browser so i cant change it and secound is i cant remember any of my characters name so i cant recover password either what do i do i have sendt tickets but im tierd of waiting all the time i yust want to play my game!
You need to wait for assistance, it’s really that simple. The team usually is able to help in a short time, so please be patient.
If you still need help after three days, please post in the Tickets for Review thread above.
766748 – Resolved.
761518 – As updated yesterday, this is still being examined and we hope for a fix soon.
778164 – Answered on Friday. Please update your ticket (respond to the e-mail) if you still need assistance.
781594 – Requested review; it may take a bit because ownership disputes are very sensitive.
750877 – I re-sent the e-mail today.
freya icyian.8192 – There are no tickets in the system from this name. Please provide a ticket number or submit a ticket, as appropriate.
771796 – Final Answer: The account was closed for the use of a disallowed third-party program. It was not hacked by an unknown third-party; the termination will not be reversed.
765913 – Final Answer: The account was closed for the use of a disallowed third-party program. It was not hacked by an unknown third-party; the termination will not be reversed.
780117 – Final Answer: The account was closed for the use of a disallowed third-party program. It was not hacked by an unknown third-party; the termination will not be reversed.
787289 – Final Answer: The account was closed for the use of a disallowed third-party program. It was not hacked by an unknown third-party; the termination will not be reversed.
Just wanted to pop in and say that we are investigating the issues with the iron marches content as fast as we can so that we can get you guys back to progressing through the episode. These issues are indeed proving quite tricky to nail down (it’s not as simple as they simply won’t restart) but we are working hard to get everything addressed as quickly as possible.
Thanks for understanding and sorry for the inconvenience.
Hi Gaile! My friend has been unable to log in for quite a while. His current ticket is 775424, although he submitted a request a few weeks before this and never received a ticket number.
Thanks!
I see two tickets from your friend, once closed (appropriately) as a duplicate. I suggest he read the sticky post at the top of this sub-forum, because the team is sending responses, and he clearly is not receiving them. Sorry I can’t help more, but he might consider the option of using a different ISP to contact us, being prepared to verify ownership, of course.
I think Gaile means email address. Try using a different email address if the first one isn’t getting the responses. Usually means there is a block, and Anet cannot get past it.
No, I mean E-mail provider (sometimes but no always associated with one’s ISP, so I should have used that term). Using Name#1@Yahoo.com and then switching to Name#2@Yahoo.com does not solve the problem. Using a different e-mail provider is the step to take.
I understand and sympathize with your frustration, and I am glad that things sorted out for you (and I’m proud that they were resolved so quickly).
To be clear to others who might read this thread, the option of making a free world transfer is offered if your delete all your characters. If you do that, please make sure you move your items to storage, as anything on the character will do away. You may want to check the wiki for details of this process: http://wiki.guildwars2.com/wiki/World#Accounts_without_active_characters
RecklessPat — we always try to help our players, and we’ll continue to do that in the future! Welcome to Tyria! I hope you have many wonderful experiences in our game.
Are you and your friend crashing at the same time? What sort of crash errors are you getting? Lastly, would you mind sharing your system specs? The more information that you’re able to provide the more information that we’ll have to go off of in troubleshooting this issue.
If any of you are still experiencing this issue, please try Guesting to another server to see if this resolves the issue for you. If not, I would like you to try a command line argument we have seen resolve this type of issue.
Please go to your shortcut for Guild Wars 2 and right click it and choose properties.
In the line that says Target, add a space at the end of whats there and then -prefreset
It should look something like this: “C:\Games\Guild Wars 2\Gw2.exe” -prefreset
Click apply and then ok.
Once the above is done, try launching the game and logging into the character you are having issues with. If this resolves the issue, go back into your shortcut again and remove the -prefreset line.
As Jeffrey pointed out, “Adding another warning would be impractical since the system only knows what the next step is (based on the instance owner’s choices) and can’t tell what it might have been based on every other player’s choices. The story steps branch at different places for different reasons, so it’s not a simple matter of ‘If player A is a different Order than player B pop up a warning.’”
This is true.
Perhaps even more, as players we need to take responsibility to read the existing messages and really understand what we’re doing. Quite frankly, history shows that making it “louder” or brighter, or bigger probably won’t increase the chances that someone reads the message and makes the right choice. We all can fall prone to what I call “Quick Click Syndrome™” where you think “Yeah, yeah, accept” and then go “Whooops!”
In the end, Jeffrey supplied a way for the OP to get this right. In the bigger picture, I suggest that we need to read what we’re being told and not be so hasty. (And of course I say that without being judgmental, just wanting to make sure we’re looking at this from the right perspective.) There definitely are cases where increasing clarity in the game is a desirable thing, but in this case, it doesn’t seem that would address the real issue.
It’s possible the setup file could have become corrupt, and so I’d advise deleting the old one and trying again to download and run the new one. If that doesn’t work for you, you may want to consider disabling the SmartScreen Filter as this can sometimes prevent some applications from being run properly.
When you submit a report, as requested in the crash message, you won’t get a response. But the details will be forwarded into the system, which helps the devs determine if something is happening on a system-wide level.
For individual issues, you are best off creating a Technical Support ticket, if you find that you don’t get the info you need in the Technical Support forum.
If after trying the suggested steps you still need assistance with your account, please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, which will create a ticket within the support system. If you do not know some of the information requested, leave the field blank. However, there are two drop-down areas that require an answer so be sure to choose from those fields so the ticket is properly submitted. Once you’ve done that, the CS Team should be able to help you.
I know it sounds simple and I didn’t see this mentioned anywhere but your video card drivers are over two years old. I would highly advise updating these because even if this does not resolve your issue, if anything it should at least improve your in-game performance.
To locate the crash logs, you’ll want to type this:
% temp % without the spaces between “temp” and the percent signs. Unfortunately the forums will simply show this as “temp” and remove the percent signs when included together.
Without a crash log it can be difficult to say what could be causing the issue, though looking at your system specs I would likely say this is an “Out of Memory” issue due to having a 32-bit operating system with more RAM than your operating system can handle. I’d advise starting with tweaking some of your graphics options down, or upgrading to a 64-bit operating system.
Both players did “Setting the Stage” together. (It’s a story step shared by all 3 Orders.) At the end of the step, it sets your next step based on your Order. When playing co-op, it uses the “instance owner’s” Order to keep the players together. (The “instance owner” is the player who started the story step and opened up the instance.) There is a warning that if you accept the story progress, your next story step will be “Name of Next Story Step” regardless of any choices that you made. Adding another warning would be impractical since the system only knows what the next step is (based on the instance owner’s choices) and can’t tell what it might have been based on every other player’s choices. The story steps branch at different places for different reasons, so it’s not a simple matter of “If player A is a different Order than player B pop up a warning.”
July 29 Content Release Notes LIVING WORLD The Dragon’s Reach, Part 1
With an Elder Dragon’s corruption spreading, the heroes of Tyria set out in an attempt to gather allies to meet this new threat. But with problems of their own close to home, will world leaders add their support or just introduce more challenges? Achievements
After completing The Dragon’s Reach, Part 1, players can showcase their tactical mastery as heroes of Tyria by completing challenging episode-related achievements. Rewards
New kites can be found in the Buried Locked Chests throughout Dry Top. Kite types include:
Crystal Shard Kite
Ventari Follower Kite
Prosperity Mine Kite
Gentt now trades Sandy Bags of Gear for Unidentified Fossilized Insects.
The ambrite short bow, Vespidae, has been renamed to Culicidae.
The ambrite weapon recipe and ambrite fossilized insect descriptions have been updated to better describe the weapons they make.
Players will be able to obtain a mysterious seed. Through hard work and cultivation it could sprout into a unique new back item.
BALANCE, BUG-FIXING, POLISH General
Black Citadel:
Discovering the Hero’s Forum point of interest will no longer cause it to shift position on the world map.
Blazeridge Steppes:
Fixed a bug that caused monster waves to respawn immediately after being killed in the “Defend Brokentooth Maw” and “Defend the engineers repairing Brokentooth Maw” events.
Bloodtide Coast:
The shark in the “Kill the Deep Sea Shark” event now has a boss icon overhead.
Fixed a gender/model mismatch of a Covington Cannoneer.
Cursed Shore:
Fixed a bug to stabilize Halla Corpseflayer’s position during the interaction at Meddler’s Summit.
Added a marker to the “Defend Priory Scholar Zepa as she searches the village of Ewan for ancient artifacts” event so the event is easier to find during its preparation phase.
Divinity’s Reach:
Divinity Guide [Information] NPCs will now correctly mark the Seraph Headquarters on the world map.
Dredgehaunt Cliffs:
In Dostoev Sky Peak, the Veteran Hulking Pyrite Elemental correctly displays a boss icon during the “Stop the hulking pyrite elemental” event.
Gendarran Fields:
Fixed a bug preventing players from removing the crippled condition from wounded soldiers when using the Medical Kit bundle near Nebo Terrace.
Harathi Hinterlands:
Shining Blade Kimber and the trio of centaur war councilors in the “Help Shining Blade Kimber find her husband” event chain now have event icons overhead.
The Veteran Bandit Leader in the “Intercept the prisoner caravan” event now has a boss icon overhead.
The locations of the four Seraph squads in the “Defend Seraph forces at Bridgewatch Camp from the Modniir assault” event have been given event icons on the world map.
Malchor’s Leap:
Fixed a wall around the Village of Wren to prevent players from walking through the wall.
Mount Maelstrom:
Fixed the Crucible of Eternity dungeon icon on the world map to hide correctly if the area is undiscovered.
Plains of Ashford:
The Iron Legionnaire escorted in the “Kill the veteran lava shaman” event correctly displays a shield icon overhead.
Sparkfly Fen:
Fixed a minor technical issue with Tequatl’s Hardened Scales buff in the “Danger at Fabled Djannor” event to alleviate CPU spikes.
Straits of Devastation:
The Champion Risen Krait Nimross in the “Destroy the Risen krait nimross and free the trapped Pact crew” event now has a boss icon overhead.
The Grove:
Updated conversations with NPCs Beidyre and Androel to allow non-sylvari players to converse with them.
Dungeons
Twilight Arbor Story Mode:
Fixed Mr. Sparkles’s character model mismatch.
Ascalonian Catacombs Explorable Mode:
Fixed several issues causing Detha’s story path to stall.
Personal Story Items
All recipe unlock items have received new icons. Icons now match the rarity and type of the output item. Similarly, the rarity of all recipe items now matches the output item’s rarity.
Fixed a bug causing Chaos of Lyssa, Chaos of Lyssa (Infused), Light of Dwayna (Infused), and Shadow of Grenth (Infused) to become soulbound when equipped. All soulbound versions of these items will become account bound.
Updated the karma vendors at the Orrian temples to each sell armor sets with a single stat combination.
Profession Skills Engineer
Healing Turret:
Cleansing Burst: Added a skill fact for conditions removed: 2.
Guardian
Hammer Swing / Hammer Bash:
Fixed a bug preventing the number of targets skill fact from displaying.
Sanctuary:
Fixed a bug that caused the Master of Consecrations trait to create a duplicate skill fact.
Necromancer
Lich Form:
Deathly Claws: Added a pierces skill fact.
Marked for Death: Updated the damage skill fact to correctly scale with the Spiteful Marks trait.
Ranger
Piercing Arrows:
Added pierces and targets per arrow skill facts to affected skills.
Mighty Swap:
Added a combat only trait fact.
Vigorous Training:
Added a combat only trait fact.
Warrior
Fan of Fire:
Added pierces and targets per arrow skill facts.
Combustive Shot:
Fixed a bug that caused the damage skill fact to display a lower amount than the actual damage when traited with Burst Mastery.
World vs. World
Updated the names on past WvW tournament world-placement achievements.
The Toxic Unveiling Volley skill no longer shows up on an Arrow Cart’s skill bar until the skill has been unlocked.
Guild Arrow Cart skill-damage tooltips now properly reflect their superior-level damage.
BLACK LION TRADING COMPANY GEM STORE New Items and Promotions
The new Home Portal Stone is now available in the Services category for 900 gems. Players can instantly travel to their home city instance and return to their original location on demand.
Mini Scruffy is now available in the Toys category of the Gem Store for 500 gems.
The Permanent Hair Stylist Contract is now a very rare drop from Black Lion Chests for a limited time.
The new Endless Monkey King Tonic is now a very rare drop from Black Lion Chests.
Bug Fix
Mini Flame Legion Effigy is now the same scale as other exotic minis.
Do you have any security software running by chance and are your video card drivers updated? This would be the first thing that I would look into in narrowing down the cause of this issue.
What video card are you using? It looks like this was the only bit of information left out. Also, please be aware that creating a support ticket is also an option as you likely would have received a few replies by now in regards to this issue over the weekend: https://help.guildwars2.com/anonymous_requests/new
When I’ve been working on WvW for 11 months, then we’ll talk.
So, 11 months have passed, let’s talk then?
1. What is currently being worked on for WvW?
2. Why are things, that have been in the top of the player requests for over an year not only not implemented, but even not talked about from your side?
3. We haven’t heard from you since you posted in the “new maps” thread several months ago… and that was after around 6 months of you not posting. Do you think if you communicated better you’d avoid some of the huge negativity and toxicity on the WvW forums? Any plans to do something besides hiring more mods and creating additional CoC rules?
Feel free to add more questions guys.
I am going to jump in here answer these as honestly as I am able.
We can’t talk about that right now. Once the in-development features reach a state where we, as a company, are comfortable talking about them, we will.
Some player requests are under development. What those are and when they will be completed, I can’t say at this time for reasons mentioned above.
Devon is very busy with his job duties and only has limited time to devote to reading the forums. If he spent the time demanded of him responding to threads on the forums, his work would suffer. My job duties have me reading and reporting on the forums regularly to ensure that Devon and the rest of the team are aware of active concerns within the WvW community. I do this for other parts of the forum as well. As has been mentioned a multitude of times previously, our developers read the forums as much as they are able, but time prevents them from responding to everything they read.
Hello everyone. The programming team has been notified and taken steps to resolve the issue. Please let us know if you continue to experience issues loading into the Mount Maelstrom map!
Special thanks to everyone who provided the names of their server and stuck characters when reporting the issue – details like these are extremely useful when trying to identify the root of the problem!
I’ll take this as a request to start implementing the same rule over here and will begin doing so immediately. Thank you for bringing this issue to my attention.
Correct, it’s mailed to you, it’s not an item in your inventory. If you already have too many mail items, you’ll need to clear out your mailbox to make room for new mail. If it still doesn’t arrive within a few minutes of cleaning your mailbox, try logging out and back in, or switching maps.
Both players have to be on the same story step for it to even offer the option of accepting progress at the end. You’re not going to find another Vigil player on the OOW story step—and if you did, it would default to the next OOW story step in that storyline since that’s the default storyline once you’re on the OOW chain. I’m saying, completing out the current chapter will return the storyline to normal unless they derail it again by grouping up with a player from another Order and choosing to stay on the same storyline as them.
Due to the rash of necroposting on this subforum, anybody caught posting in a dead thread will be subject to infractions and possible suspensions from this point forward.
A dead thread is defined as any thread that has not received any posts in more than 30 days.
If you would like to comment on or about a topic that was raised in a dead thread, please either create a new thread or post in an existing thread of the same topic.
Not quite… Since a player on the Vigil storyline won’t be on the same story step, so it won’t ask you to accept the progress. Also, if you’re the person who started the instance, it will always use your Order/choices for the next step. Things will return to normal next chapter, as long as you don’t complete the end of chapter story step with someone in another Order and accept their progress, since that will (once again) put you on their storyline.
What’s your current story step/objective? What do you mean by “updated my progress to complete”? Normally, the end of a story step brings up the splash screen with the rewards.
John, I just have to say thanks for taking the time and effort to answer some of our meager questions. As someone who does tend to flip items when I can make educated guesses on what to flip, I take great interest and often read this sub forum .
I’m also a person who has had a monopoly on an item for a time. It’s quite profitable, but I’m curious (and yes, this is my question) as to if you/your team does anything if it notices a monopoly; I.E. one or two people working in tandem to control a price.
My followup is: has this been an issue insofar that you’ve noticed it and had to take action?
Thanks for your time again, and here’s two notes—
-As a journalist by profession, my follow-up might seem redundant but it is necessary.
-As a reader of this forum, I appreciate your sometimes snarky responses to those who earn them. I’ll never likely earn one, but if I did, I’d add it to my signature.
Monopolistic or cartel control isn’t really an issue in guild wars 2. Most of the markets won’t bare it for long enough for us to even get around to fixing it, and 99% of the time people trying lose huge quantities of money. I wouldn’t say that we’ve never had to do anything about it, but the details I’m not currently allowed to speak on.
John – (1) how do you view your role in economic management . . . although a micro person, how much, if at all, do you incorporate macro modeling into your work, (2) do you have any real life role models that you follow, and (3) what papers/blogs do you read?
1. The majority of my work ends up being on the macro side, mostly due to limited time.
2/3. Does Urijah Faber count?
I enjoy reading about Nate Silver’s work and I am a big fan of Paul Krugman. I’m not sure I would call them role models because our work is so vastly different, but I would reference their traits of success and excellent work as something to look up to.
Correct, it’s not a bug or an account issue. If you’re playing co-op, at the end of the story step, if the other player is the “owner” of the story instance, it will ask if you want to accept progress and any decisions made by the other player. This is to allow the players to keep playing together, even if they would normally go off on different branches. Note that it hasn’t changed your Order, it’s only changed the storyline you’re currently on.
I would first suggest deleting the contents of the gw2 data folder. As there are several ‘Library’ folders on your system please make sure you are following the steps exactly as they are listed below to get to the correct folder. This is a general fix for many tp and graphics issues, it will however, lose all saved log in/password and in-game settings.
To access this folder:
1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program.
2 Hold down the “Option” key on your keyboard while clicking “Go” in the finder menu bar. A drop-down will appear.
3 While still holding down the “Option” key, click on “Library” in the “Go” drop-down.
4 Once in the Library folder click on Application Support > Guild Wars 2
5 Move the entire Guild Wars 2 folder to the trash and then empty the trash.
The next time you launch Guild Wars 2 it will recreate the recently deleted folder.
Try to log in and see if you are still experiencing the same issue. If you are, please provide me with the information below:
CPU -
RAM –
Graphics Card – (If your system has 2 cards such as an Intel and Nvidia, please list both models)
Full OS Version –
I just wanted to pop in here and let y’all know I haven’t forgotten about you or these forums.
As I mentioned in my original post I am handling the forums on top of my regular job duties. Because of this, things have been a bit slow to get moving, but I am going to try to stop in here more frequently from here on out.
Lastly, I wanted to thank y’all for being such an awesome community! Even though I just started working with y’all, I have spent a lot of time reading through the Mac forums over the last couple of years and it’s nice to see that you guys are just as willing to help each other now, as you were when the forums first opened.
Have y’all tried the basic troubleshooting steps in this sticky post?
I would first suggest going through this list and see if any of those steps help to alleviate the crashing.
If you are still having issues after following the instructions in the above post, please reply and include the following specs for your system as well as any other information you believe may help me to troubleshoot your issue:
CPU -
RAM –
Graphics Card – (If your system has 2 cards such as an Intel and Nvidia, please list both models)
Full OS Version –
Internet Connection Type –
How are you connected to your network – Ethernet or Wireless?
If for any reason you are not comfortable posting your system information on this thread or if you would prefer that I work with you one on one to troubleshoot this issue, please submit a support ticket.
Thanks, nVu. I am glad you sent a ticket — I want an agent to review the process and your notes to find a fix for this.
Oh, and I should say that while it’s an inconvenience to not be linked, don’t worry, all your rewards from GW will be awarded in GW2, as soon as we can get you linked up. It’s a nuisance, but the records will be retained so you get full credit.
Hi Gaile! My friend has been unable to log in for quite a while. His current ticket is 775424, although he submitted a request a few weeks before this and never received a ticket number.
Thanks!
I see two tickets from your friend, once closed (appropriately) as a duplicate. I suggest he read the sticky post at the top of this sub-forum, because the team is sending responses, and he clearly is not receiving them. Sorry I can’t help more, but he might consider the option of using a different ISP to contact us, being prepared to verify ownership, of course.
