Dev Tracker

Guild Hall Leather Node bugged

in Bugs: Game, Forum, Website

Posted by: Dara Potocska

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Dara Potocska

QA Embed

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Thank you for the reports guys! We’re looking into it!

Since last Patches, Client crashes!

in Account & Technical Support

Posted by: Jon Olson

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Jon Olson

Programmer

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new patch today, 1min after i was online -> instant crash. time to run my daily dose of -repair again

If you’re still not getting our standard crash report pop-up, you can try looking here for a crash that correlates. If you are getting our pop-up, please post the details as an attachment.

It may also be good to open a ticket with support for assistance.

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

Skill Issues in Rated PvP

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Is this new as of today’s build?

Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Accidental Amulet

in PvP

Posted by: Hugh Norfolk

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Hugh Norfolk

PvP Game Designer

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Hot join maps are still buggy. You try to join one it says the map is full, but it’s not. You also randomly get removed from those maps as well.

This is a known issue and we will be working to get this fixed.

Coliseum & Capricorn Achivements

in PvP

Posted by: Hugh Norfolk

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Hugh Norfolk

PvP Game Designer

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Is Revenge of the Capricorn even in the map selection anymore??

i haven’t seen it on map selelection after patch for 5 games now. Probably bugged, hope they fix it soon only 2 weeks for capricorn achievements left

I double checked and Capricorn should appear even though it is no longer pinned in unranked.

Fractal Training Golems Disabled

in Fractals, Dungeons & Raids

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We noted an issue in the Fractal Lobby where the training golems could cause a server crash. We have disabled the spawning of training golems until we can address the issue.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Issue with PvP Default Builds

in PvP

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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This issue has been corrected. If an item in your possession was involuntarily soulbound due to a bug with the PvP Default Builds system, please contact Customer Support so that the team can try to assist you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Game Update Notes - September 20, 2016

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Bug Fix:

  • Default PvP builds will no longer equip items that require account or soul binding for use.

Issue with PvP Default Builds

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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This issue has been corrected. If an item in your possession was involuntarily soulbound due to a bug with the PvP Default Builds system, please contact Customer Support so that the team can try to assist you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Keep crashing in Coliseum

in Bugs: Game, Forum, Website

Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

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MathInRangeFirstLast(pos.y, -SIZE_LIMIT, SIZE_LIMIT)

This is the specific crash I’m interested in. The oversized scoreboard is a symptom, but we have not identified the cause yet.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

Keep crashing in Coliseum

in Bugs: Game, Forum, Website

Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

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Is this a custom arena or unranked game?
Was the game over?
What language are you using?

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

Enable Camera Teleportation creates FPS Drops

in Bugs: Game, Forum, Website

Posted by: Dara Potocska

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Dara Potocska

QA Embed

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Hey friends! We’re aware of the camera issues on rotation and have a fix that we’re working on putting out soon. Thank you for the reports!

Issue with PvP Default Builds

in PvP

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Originally posted in the Bug Sub-forum, reposted here to maximum visibility.

We are working on a bug involving the PvP Default Builds. At the present time, when a player selects a new default build, the system is causing un-soulbound items to become soulbound without notice. For example, if you have a legendary or precursor weapon in your inventory, it could be equipped and soulbound without your approving that change. Naturally, this is not intended behavior, and we will be correcting this issue as quickly as possible. In the meantime, please avoid the PvP Default Builds system until we get this corrected. If an item in your possession was involuntarily soulbound, please contact Customer Support so that the team can try to assist you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Issue with PvP Default Builds

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We are working on a bug involving the PvP Default Builds. At the present time, when a player selects a new default build, the system is causing un-soulbound items to become soulbound without notice. For example, if you have a legendary or precursor weapon in your inventory, it could be equipped and soulbound without your approving that change. Naturally, this is not intended behavior, and we will be correcting this issue as quickly as possible. In the meantime, please avoid the PvP Default Builds system until we get this corrected. If an item in your possession was involuntarily soulbound, please contact Customer Support so that the team can try to assist you.

Note: I will also post this in the PvP Sub-Forum.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Bag of Fractal Relics.

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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We have identified the bug and are working on a fix! Sorry for filling your bags :c

Truly "Eternal" Coliseum

in Bugs: Game, Forum, Website

Posted by: Ray Patrick

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Ray Patrick

PvP Server Programmer

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You should be unstuck now SpeedBoostTorchic.3042

Slings and Arrows
Vox Machinum, 80
Hyper Threaded, 80

Beta Eternal Coliseum

in PvP

Posted by: Hugh Norfolk

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Hugh Norfolk

PvP Game Designer

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They say you can take the coliseum out of the warrior…but you can’t take the warrior out of the coliseum…

Well said :P

Beta Eternal Coliseum

in PvP

Posted by: Hugh Norfolk

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Hugh Norfolk

PvP Game Designer

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Thank you for letting us know. We will be getting people out of matches asap.

Coliseum & Capricorn Achivements

in PvP

Posted by: Hugh Norfolk

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Hugh Norfolk

PvP Game Designer

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The Capricorn Achievement will be removed at the end of season 4. Coliseum Achievements will be removed at the end of season 5.

Bag of Fractal Relics.

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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Sounds like a bug, where did you get these bags from?

[FEEDBACK] Rising Flames

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hello,

Today is the day for Episode 2 of Living World Season 3 to step into the spotlight! We hope that you will enjoy the new episode. After you’ve had an opportunity to play the content, we invite you to share your thoughts here on the official forums.

Here’s our gameplan:

  • Please share your high-level feedback here after playing the new release for a while. Let’s call it “In 50 words of less, what’s your impression of Rising Flames?”
  • If you’d like to submit an individual comment at length, feel free to create a thread or join one on the forums.
  • If there are issues with the build, please post in the Bugs Subforum.

Thanks so much for letting us know your impressions!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

What happen to my short bow? (The Dreamer)

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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It’s beautiful! (I have that bow, too. )

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Help I'm stuck in a PvP Match!

in PvP

Posted by: Grant Gertz

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Grant Gertz

Producer: WvW, PvP, and Fractals

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Hey folks,
We are aware some players are stuck this morning and working on it!

Thanks!

Accidental Amulet

in PvP

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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In the September 20 Rising Flames release, the Mercenary Amulet was made available. It was not intended for this amulet to be reintroduced and we will be removing it with an upcoming hotfix.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Game Update Notes - September 20, 2016

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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09/20/2016 – September 20 Release Notes
Living World
Rising Flames
After memorializing Eir, the commander returned to Rata Novus to discover that Taimi had been hard at work digging into dragon research and performing an “interesting” experiment on a chak organ. The commander then left to meet Canach in the northern Maguuma jungle and hunt down the human minister Caudecus, who had escaped from the queen’s protective custody. Upon arriving on the scene, they were greeted with a violent explosion of one of the Bloodstones—which curiously reversed itself before taking them with it. While the commander worked to track down the culprit, Minister Caudecus revealed himself as the leader of the nefarious White Mantle, but his plans for the organization were thrown into disarray when a mursaat called Lazarus reappeared and accused him of being a heretic. The two rivals escaped, leaving only a cloud of speculation that it may have been Lazarus who soaked up the Bloodstone’s power. And the tumult on Tyria burns even hotter with the discovery that Primordus, the fire dragon, is stirring once again. Will we be consumed by the flames?
World Polish
Fields of Ruin:

  • Fixed a bug in which Captain Carbins dying during his conversation with Lieutenant Dorrett would prevent the “Rescue the villagers and defeat harpy kidnappers” event from beginning, blocking progress on earning the Hawke Liberator trophy.

Fireheart Rise:

  • Fixed a bug in which the Pact researchers’ Flame Grenade in the Icespear’s Shelf task-region kit did not cause burning.

New Legendary Mace: Eureka
A new legendary weapon is now available. Speak to Grandmaster Craftsman Hobbs in Lion’s Arch to learn how to craft the new mace precursor, Endeavor, and forge the new legendary mace, Eureka.

General

  • Fixed several bugs and gameplay issues with the Bashing Bauxite Alchemicals event chain in Malchor’s Leap.

Targeted Alerts
There is now a new key binding under the Targeting category called “Alert Target.” Using this key binding while a target is selected will play an effect over their head that is visible to party and team members.

  • The default key binding is Shift + T.
  • Effect changes based on the state of the target:
    • Alive Ally
    • Alive Enemy
    • Downed Ally
    • Downed Enemy

When players teleport, the default behavior of the camera will now be to quickly move to its new location instead of teleporting instantly with the player. The option “Enable Camera Teleportation,” found in the Options panel, will make the camera act as it did before.
The “Mute Player Alerts” option has been added to the Sound Options tab. When this check box is enabled, UI alert sounds such as targeted alerts, map pings, and special action-button notifications will be muted.
Fractals
Mistlock Instabilities
We are making many changes to Mistlock Instabilities in order to make them more interesting and fun to play.

  • New Instabilities:
    • Toxic Trails: Enemies leave a trail of toxic sludge behind them as they move around.
    • Flux Bombs: You are periodically afflicted by the Anomaly’s flux bombs.
    • Adrenaline Rush: Enemies become enraged for a time when low on health.
    • Mists Convergence: The Fractals of the Mists are blurring together…
  • Updated Instabilities:
    • Social Awkwardness: Greatly reduced the radius of this instability but increased the penalty for being hit by it. Added a new visual effect to clearly show how far away players should stay from allies.
  • Removed Instabilities:
    • Lethargic
    • Boon Thieves
    • Sluggish

Toughness and Health Scaling Rebalance
Until now, as fractal scale has increased, creature toughness has also increased. Default toughness reaches as high as 2,384 at scale 100. This huge increase in toughness has made power builds much less viable than condition builds. Ideally, power builds and condition builds should be fairly equally viable at all scales.
At the opposite end of the spectrum, creatures in low-tier fractals have health and toughness that is disproportionately lower, such that parties can fly through these fractals without even having an opportunity to see many of the mechanics.
The purpose of this rebalance is to make condition and power builds viable and also increase the duration of low-tier encounters without making them any more difficult. Overall, low-tier fractals should progress at a slower, more reasonable pace, and high-tier fractals should progress a bit faster for parties of mixed composition.

  • Toughness scaling has been removed.
  • Default toughness has been slightly increased to 1,475.
  • Health has been slightly increased for all creatures to compensate for lost toughness.
  • The low end of health scaling has been increased for bosses to ensure that encounters do not progress too quickly at low tiers.
  • Fixed a bug in which veterans would have too much health for their archetype.

Mistlock Observatory
The Mistlock Observatory has been updated to allow room for new vendors as well as a Trading Post Representative and a Golem Banker. Additionally, there is now an instability test area where players can get accustomed to how the various instabilities work.

  • Added a Laurel Merchant, Golem Banker, and Trading Post Representative to the merchant area.
  • Added BLING-9009 to the merchant area. This vendor has many rare and exceptional items available…for a price.
  • Dessa’s Alchemist has received a unique merchant marker to help her stand out from her taller companions.
  • A Fractal Instability Trainer has been added to the test area.
    • This golem can turn different instabilities on and off within the Mistlock Observatory.
    • This golem can spawn dummy golems to be used for training purposes.

Aetherblade

  • Adjusted the underwater-mines segment of the fractal by disabling the mines from reappearing after exploding, reducing the trigger radius, increasing the number of mines, and providing an effect to indicate when the mines are triggered.
  • Captain Kiel will now revive downed players in the laser floor and spinning laser sections of the fractal.
  • Disabling the laser floor section is now required to be able to interact with the control panels used to disable the spinning lasers.
  • The control panels in the spinning laser section are now spaced farther apart.
  • Removed the stack spot in the cannon room and changed the encounter to use floor patterns instead of just firing shots at a random player.

Chaos Isles

  • Falling near journal entry 5 will now place characters back on the wall rather than at the Chaos Anomaly checkpoint.
  • The laser flooring during the Brazen Gladiator encounter will no longer apply confusion to pets and minions.
  • Once the Brazen Gladiator encounter begins, characters located at the boss checkpoint will now be teleported to the boss platform.

Molten Boss

  • Moved the Mistlock Singularity to a more convenient location.

Molten Furnace

  • Fixed two bugs that could stall the instance before the weapon chamber.

Swampland

  • The Onslaught Phase is now a kill count and should progress faster.
  • Onslaught creatures are stronger and spawn slightly faster.
  • Onslaught creatures and oakhearts are less likely to focus on minions, pets, and clones.
  • Bloomhunger will only cast Poison Rain when vulnerable.
  • Bloomhunger will not use Pound and Poison Rain back-to-back.
  • Bloomhunger’s ring attacks now properly line up with the effect.
  • The hit box for Bloomhunger’s charge attacks has been shrunk to more accurately match his model.
  • Champion oakhearts no longer have Spirit Ward.
  • The champion oakheart’s Thump skill now has an area-of-effect warning indicator and does more damage.
  • Stun duration has been doubled when breaking Bloomhunger’s defiance bar.
  • The frequency of some of Bloomhunger’s attacks has been slightly reduced.
  • The knockback from Bloomhunger’s basic swipe attack has been removed.
  • Bloomhunger will not become invulnerable while he is stunned from breaking his defiance bar.
  • The 25% massive attack phase now has a timer.
  • Bloomhunger will now teleport to the middle for the massive attack phase.
  • Massive attack charge time has been increased by 4 seconds.
  • Bloomhunger’s poison Shoot attack projectiles have slower velocity.
  • Bloomhunger’s Poison Rain projectiles have slightly slower velocity.
  • Increased the brightness of the center circle for Bloomhunger’s ground-pound attack.
  • The number of poison stacks applied by the poison blooms has been reduced, but the duration has been slightly increased.
  • The outer ring of blooms will only spawn during the final phase.
  • Traps no longer use player condition damage and duration.
  • The cripple scaling on traps has been reduced.

Thaumanova Reactor

  • Fixed an issue in which players could stand too close to the Thaumanova Anomaly.

Uncategorized

  • Falling off the harpy platforms will now do 75% damage to the player instead of 100% damage.
  • The health and toughness of the ettin and Flame Legion Shaman have been reduced.
  • The electric pulses at the deadly stairs will no longer hit minions, clones, or pets.

Underground Facility

  • The health of the two bosses has been normalized.

Volcanic

  • The boulder and shaman cinematics can now be skipped.
  • The health and toughness of the Champion Grawl Shaman has been reduced.
  • The health of veteran grawl pushers has been slightly increased.

Aquatic Ruins

  • Fixed a bug that allowed the achievement Flawless Fins Foil Foes to be completed during the dark path.

Cliffside

  • Fixed a bug that could cause additional hammers to lose their pick-up icon if players picked them up too fast.

General

  • The elementalist downed-state skill Vapor Form will no longer spawn an additional fractal avenger.
  • Added the Gold Fractal Master achievement, awarded for collecting all Gold Fractal weapon skins, which will award the title “Grandmaster of Golden Arms.”
    • Enter the new Mistlock Observatory to unlock the progress for any Gold Fractal weapon skins that players already own.

Raids
Stronghold of the Faithful

  • Some achievements will now allow for a player to die and still receive the achievement if the event succeeds.

Items
Legendary Weapons

  • The three legendary bows—the Dreamer, Kudzu, and Chuka and Champawat—have all received custom bow strings.
  • The Minstrel has received an update to its effects.
  • Howler III: Malchor’s Devotion can now be obtained from the “Protect the Cathedral of Zephyrs” event.
  • Hope III: Protoype—Goemm’s Lab Proximity Test: Fixed a bug that restricted the area in which players could receive this collectible.

Decorations

  • Added 14 new fractal guild decorations that can be crafted by scribes out of Fragments of the Solid Ocean.
  • Fragments of the Solid Ocean can be purchased from the Guild Decoration Trader for fractal relics.

Infusions

  • Removed the level restriction on +1 – 30 Agony Infusions, allowing these items to be equipped in the various crafter’s backpacks.

Other

  • The Amber Quantic Dipole can now drop at Fractal Scales 1 – 100 instead of only scales 1 – 25.
  • The Azure Denaturizing Agent can now drop at Fractal Scales 26 – 100 instead of only scales 26 – 50.
  • Updated the Azure Denaturizing Agent’s icon to be blue instead of yellow.
  • Updated the Bloodstone Capacitor to function with infused and attuned versions of the Blood Ruby Band.

Profession Skills
Thief
Fixed the sound effect of the short bow’s arrow release for all thief skills.
Structured Player vs. Player
New Conquest Map: Eternal Coliseum
The doors to the coliseum are now open! Join your teammates to fight inside the coliseum. Destroy your enemies for the applause of the crowd and the glory of victory.
This new map features the traditional Conquest 3-point gameplay along with a secondary mechanic that centers around two periodically charged artifacts within the coliseum, located on the sides of the map. Obtaining the power of the two different artifacts gives your team either an offensive boost or a defensive boost for a short duration. The player that captures the power gains an additional bonus allowing them to either call upon a reaper to finish off players they’ve downed or automatically rally when they’re downed.

  • Eternal Coliseum is currently available to play in Unranked and Custom arenas.
  • The map will be pinned to the Unranked Map Selection screen for the duration of this off-season.
  • Have any thoughts on the map? Perhaps you have some suggestions for improvements, or maybe you’d like to see it added to the Ranked rotation? Head on over to the PvP Forums and let us know what you think!

New, Limited-Time PvP Achievements: Eternal Coliseum

  • Complete a new series of limited-time, Eternal Coliseum – specific achievements to celebrate the release of the map.
  • These achievements will only be available from now until the end of the next PvP League season.
  • These achievements can only be completed in rated matches (currently only Unranked Arena—not in Custom arenas).

Default Builds
Default Builds is a new feature for PvP equipment that allows players to select from a list of preconfigured builds. Selecting a default build from the new drop-down list on the Equipment tab in the PvP Build panel will automatically swap out weapons, upgrades, skills, and traits.

  • Each profession has two default builds.
  • Each build has notes to describe strengths, weaknesses, and play style.
  • Weapons are equipped from the inventory if available, otherwise free weapons will be created.
  • Any locked runes, amulets, or sigils will be offered for purchase upon selection.

Polish

  • Added a red alert to the PvP Build panel icon indicating when equipment or trait slots are empty.
  • Added a warning upon joining PvP indicating when equipment or trait slots are empty.

World vs. World
General

  • Reworked the Squad UI for clarity and added new features:
    • Changed the text on several options to better represent what those options are.
    • Commanders can now change their icons while in a squad.
    • Added a squad message option that appears when players join a squad.
  • Adjusted the Gift of Battle reward track to make it more legendary themed.
  • Leather and cloth synthesizer nodes have been added to WvW.
  • Objectives now have mouse-hover UI that shows how much war score an objective is worth, how much righteous indignation is left on the objective, which guild owns the objective, and the player’s distance from an objective.
  • Retired the Garnet Sanctum achievement, as the Red Alpine Borderlands is no longer in play.
  • Fixed a bug in which the Presence of the Keep was granting magic find instead of +5 supply.
  • Updated ruins so that their names are now displayed on the map.
  • Fixed a bug in which capture points could be attacked.
  • If a player’s only participation is capturing ruins, their WvW participation will decay faster.
  • Fixed the Power of the Mists—the world bonus that is granted based on WvW score (Artisan, Energetic, etc.)—to correctly show the war score for the match and not just the skirmish.

Edge of the Mists

  • Adjusted the points on capture in Edge of the Mists to be the same as the rest of WvW.

Guilds

  • New guild-hall upgrades have been added that allow guilds to unlock a leather and cloth synthesizer node in the guild hall.

BLACK LION TRADING COMPANY GEM STORE
New Items and Promotions

  • A new Mursaat Backpack and Glider Combo is available in the Style category of the Gem Store for 700 gems.
  • The new Mursaat Robes outfit is available in the Style category of the Gem Store for 700 gems.

Improvements

  • Revive orb use now takes a consistent 10 seconds and returns the player to 50% health. Revive sickness no longer affects health or movement but prevents leaving combat for 60 seconds. The ghostly caretaker has been replaced with a circling orb vortex, and there is now the option Consume a Revive Orb alongside the usual return-to-waypoint UI options that appear when players are defeated. Revive orbs can be found in the Special category of the Gem Store for 250 gems.
  • Six new exclusive hair colors have been added and are available in Total Makeover Kits and Self-Style Hair kits, found in the Services category of the Gem Store.

Bug Fixes

  • Fixed a bug that caused episodes to display out of order on the Living World Season 2 package in the Gem Store.

Reset glitched out skirmish scores

in WvW

Posted by: Chris Barrett

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Chris Barrett

Gameplay Programmer

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Due to the double round ending throwing Glicko ratings significantly off from what they should have been, they’ve been restored to what they were after the end of the first of the two recent round endings; the two that were 5 minutes apart from one-another. This won’t be visible in the official leaderboards during this round. These values will be used when updating Glicko ratings when this current round ends.

The root cause of the bug was found. This shouldn’t happen again.

Edit: We’re back to using the new Victory Points for ranking the results of WvW matches.

Snowblind Ad Infinitum

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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Just checked, looks like only the geyser was fixed, not the challenge mote.
EDIT: I was wrong, srry. I didn’t see it even though I checked after that update. Does any one know where it is?

The challenge mote was moved to the new starting area. It should be in the cave.

Rise of The Savages. Next NA Pro League Guild

in Looking for...

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Attention: Do NOT leave your e-mail in this thread, as that poses a modest security risk. If you wish to communicate with this player, you should do so only via private message.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Can you please fix spawned items?

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I think these instances are pretty rare, for I play the game for hours every night, and a lot on the weekends, and I can’t remember this happening more than once or twice. I also happen to believe that many if not most are accidental, and not a form of griefing.

It’s not a problem for you, so you don’t think it’s a problem for anyone else? And if we want someone to address it, we need to grief you and anyone else with an ANet tag until someone gets angry? That’s pretty much what I’m getting from this.

Then you read it wrong. She’s saying in her experience she’s encountered this once or twice. She never said because it wasn’t a problem for her, it wasn’t a problem for someone else. She’s saying in most cases it’s probably accidental.

Correct. I did not say “It’s not a problem.” I simply gave an estimate — sustained by the members of this thread — that this is not a frequent issue, and I suggested — again agreed by several — that in many cases the situation arises out of accidental causes.

Any spamming of devs in the game is rude and inappropriate, and it would not result in action and would not impact decision-making. We play on our own accounts, and for the vast majority of the time, on our non-work hours. Bringing issues to the attention of devs in the game is not effective, and frankly, it’s not appropriate.

You (the OP) feel this is a significant issue. Many have disagreed with your assessment, but the thread remains on the forums and, if the dev team agrees that this needs to be added to the “to do” list, they will make that happen.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

extra fractal tonic needs to do something..

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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Good thing the fractals team thought of this already keep an eye on patch notes.

there are 1000 more important issues and you think of this one…

Sometimes a fairly unimportant change requires a trivial amount of work, so it is easy to put in. Would you prefer us to not fix these easy things?

Can you please fix spawned items?

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I think these instances are pretty rare, for I play the game for hours every night, and a lot on the weekends, and I can’t remember this happening more than once or twice. I also happen to believe that many if not most are accidental, and not a form of griefing.

Can you imagine someone who accidentally spawns a banker or other element getting suspended? Really?? “Dear player — you put your golem banker in the wrong place, so welcome to SuspensionLand™.” That just doesn’t set well in my mind’s eye.

If someone does this to grief others, well, why not just move on and let it go? I cannot see the team investing the time to show spawners’ names, and I really don’t believe this request has a high level of priority. If a dev decides to take on this request, I’m sure they will post to indicate that.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

[Suggestion] Fractal Armor

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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Not a dev of course, so can’t say anything about their software or techniques, but from what they said before it’s not that. The real problem lies not in designing 6×2×5 pieces. It lies in matching that pieces to all already existing older armor sets, and making sure there aren’t some glaring connection problems.
(something they obviously didn’t do that well on non-human versions for some of the past armor sets, even for the same-set pieces – see naked belly case on many armors in Norn version, or charr armor in general)

Correct, and making sure it doesn’t clip with certain body types, which can still sometimes be a problem I am not an artist so I’m not sure exactly how difficult this all is, other than what I have been told.

Episode Content Unavailable after 20 September?

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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The update of September 20, 2016, will present Living World Season 3, Episode 2 for the first time. This means that Episode 1 no longer will be automatically unlocked for anyone who logs in to the game, but it certainly will remain available in the future.

After the update, you will be able to acquire the episode through your Story Journal with a cost in gems. If you wish to acquire the episode for free, please do so prior to Tuesday, September 20, 2016. Once unlocked, you may play the Episode 1 content at any time afterwards, as you desire.

Special Note: You must own Heart of Thorns to play the Living World content. If you do not own HoT now, you still may unlock the content during each active period and then, if you get HoT in the future you’ll have the episodes ready to play.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Episode Content Unavailable after 20 September?

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Thanks, Sarevok — fixed.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

extra fractal tonic needs to do something..

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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Good thing the fractals team thought of this already keep an eye on patch notes.

API:2/colors returns wrong item id

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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I don’t think I made the fix in time for tomorrow’s release, but it should be in the one after that. Here’s the tracking issue.

Sorry about the mess

Please Glicko Adjust Yak's Bend

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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It’s a bug with victory points. You can find more information here.

game client will not get to log-in screen

in Account & Technical Support

Posted by: Shuai Liu

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Shuai Liu

Server Programmer

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Hello guys,

If you are still affected by the issue (or you are only able to patch by using one of the workarounds), we can use your help again to collect some more debug info. Here’s what I would like you to do:

1. (Optional) If you used the google DNS workaround, please reset the changes.
2. Download cURL from https://curl.haxx.se/. (cURL is a tool that can be used to test http requests. You can remove it after the test. For more info on the app, visit https://en.wikipedia.org/wiki/CURL)
3. Open a command prompt, and run
curl -i http://assetcdn.101.arenanetworks.com/latest64/101
4. Open http://d7uri8nf7uskq.cloudfront.net/JsCustomerTesting.html in your browser and run the test

When you are done, please reply to this thread with the following information
1. Your location
2. Your ISP
3. entire output from cURL (step 3 in the instructions above)
4. Your customer GUID from the CloudFront test (step 4 from the instructions above)

Once we collect enough data, we will continue the investigation with our CDN provider.

Thank you for your help!

The issue should be fixed now. If you are still affected, please run the tests above again and post the output here. We will investigate.

The problem was that the CloudFront (our CDN provider) edge nodes in St Louis were not able to communicate with our backend server. We are contacting our internet provider to get it resolved. For now, we are routing the traffic through a different provider.

Thank you again for the debug info. It provided great help to identify the issue.

Please Glicko Adjust Yak's Bend

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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Hey everyone,

We adjusted Yak’s Bend rating by +150 so they would move out of tier 3.

Why always Swamp and mal daily?

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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The daily rotation will be changing to better distribute fractals. It still isn’t going to be perfect, but it should hopefully feel a bit better than it does now. This is something that will change with every new fractal.

Fractal Relic Sink Needed

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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We are definitely looking into more ways to spend fractal currency. Adding more rewards is an iterative process, so if you have a stockpile of pristines, relics, and pages I recommend holding on to them in case we add future rewards. We are of course always looking at feedback and suggestions for good rewards

[Suggestion] Fractal Armor

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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They said in the Fractal CDI thread ages ago that they dont have the resources to dedicate to an armor for fractals. Seeing that legendary armor is taking almost 2 years of development to come out, I would have to assume thats true.

This is correct. Art resources that would be spent on a set of armor that works across all races and professions would be better spent on creating new fractals. However, new weapons are much easier to make.

Reset glitched out skirmish scores

in WvW

Posted by: Chris Barrett

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Chris Barrett

Gameplay Programmer

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The root cause of the bug is still being investigated. Until this can be fixed, scoring the end of the week’s round has been changed back to using accumulated War Score, instead of the new Victory Points.

We’ll have a fix for this as soon as possible, and will look into what will be done with affected Glicko ratings and EU’s current matchups. Until then, one thing that’s known is that not ranking the end of a round by Victory Points prevents this bugged behavior where a round ends, then ends again 5 minutes later.

Billing Maintenance: September 18, 2016

in News and Announcements

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Our billing provider will be doing routine maintenance on Sunday, September 18, 2016 between 7:00 AM and 2:00 PM Pacific Time (UTC -7). During that time, purchases will be processed completely and items or products will be transmitted. However, e-mail confirmation receipts may be delayed until the end of maintenance. This maintenance will impact both buy.guildwars2.com and store.guildwars.com but will not impact purchases made through the in-game Black Lion Trading Company.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Episode Content Unavailable after 20 September?

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Yes, as I said, Ley Line Gliding is a optional mastery that adds, in my opinion, fun to the episode but is not required.

:Also as someone else said the new living story chapters are helping with completing masteries, both by giving more points and by giving us more stuff to do to train them up so we’re not having to play the same maps over and over.

Yep! Thanks for pointing that out.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Reset glitched out skirmish scores

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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There is a problem, possibly related to the new changes involved with scoring the match’s end by Victory Points instead of War Score.

We are investigating.

Bloodstone Visage

in Guild Wars 2 Discussion

Posted by: Matthew Pennebaker

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Matthew Pennebaker

Designer

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The responses were pretty clearly in favor of changing the art. Thanks for your feedback everyone. We will go ahead with updating the art so it doesn’t show through the back of the head any more. This should be out in the next update.
As for the first-person camera bug, that turned out to be a much deeper problem, but it is being worked on.

API for item ingredient info

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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For mystic forge recipes, no. There’s a community-maintained JSON document somewhere that has (probably) all of the mystic forge recipes.

For discovered crafting recipes, if you know the item id (e.g., 15466), you can use /v2/recipes/search to get a list of all recipes that output the item, which can then be resolved against /v2/recipes to get the inputs. The inputs can then be recursively put into /v2/recipes/search to get the entire crafting tree.

Any API update for WvW Skirmishing?

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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I’m still reviewing the implementation bits for the skirmish stuff, but by my reading the API should be able to expose the skirmish results for all skirmishes within the current match. I can’t make any guarantees yet though, still in the reading phase and haven’t written a line of code yet :/

Timeline-wise, definitely won’t be with the next release. Hoping to make the one after next, but it’s going to be a bit tight time-wise. I’ll keep you guys up-to-date when I have more concrete data about the implementation progress (including more specifics about what the updated endpoints will/can expose).

WvW Map Changes

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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We will be retiring the Garnet Sanctum achievement in the next release.