Dev Tracker

Join the Celebration: Share Your Best Shots!

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Love the images! Could you guys please post these in the requested forum?

Here’s the exact thread!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Mixed Borderlands Update

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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Hello everyone,

I wanted to let you know that the mixed borderlands will be coming with Tuesday’s release! This means that the red borderlands will now always be the Desert Borderlands and blue and green borderlands will always be the Alpine Borderlands. Changing the map will require an estimated 45-90 minutes of WvW downtime around the time of the release. This change also requires us to end the match early (on the Tuesday before the release), and run a new match from Tuesday to Friday. As a reminder, that Friday is also when new world links will be happening.

Join the Celebration: Share your Shots!

in Community Creations

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Welllllll… ok, go ahead and put up two.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Join the Celebration: Share Your Best Shots!

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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You may have noticed we’re getting sentimental this month, posting Throw-back Thursday tweets that look back at the launch of Guild Wars 2.

Do you have any screenshots from launch weekend that you would like to share with us? We’d love to see them! Post your best shot in this thread in the Community Corner/Community Creations forum. Come on, now — share the love!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Join the Celebration: Share your Shots!

in Community Creations

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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You may have noticed we’re getting sentimental this month, posting Throw-back Thursday tweets that look back at the launch of Guild Wars 2.

Do you have any screenshots from launch weekend? We’d love to see them! Post your best shot in this thread — share the love!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Walls Update

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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Hey everyone,

The walls not appearing correctly allowing some to walk through is a known bug that will be fixed in the next release.

Also, the Wildcreek and Rogue’s Quarry changes were deliberate.

Game Crashes Problem after the patch

in PvP

Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

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We have top people on those! Fix incoming.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

CSL: Wednesday, August 17!!

in Community Creations

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Tune in now, if you can!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

GW2 Sales 2Q16: a new All Time Low

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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This thread has turned into a lot of accusatory back-and-forth on several topics, and whatever merit it may have held in the beginning has been lost due to the reduced signal-to-noise ratio.

Closed.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Can we get a nicer bow string for Kudzu?

in Guild Wars 2 Discussion

Posted by: Matthew Pennebaker

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Matthew Pennebaker

Designer

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It’s being worked on!

Game crash after using gemstore skin

in Bugs: Game, Forum, Website

Posted by: Jon Olson

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Jon Olson

Programmer

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Please post the crash details (as an attachment).

It’s found after clicking on “show details” or can be found in the ArenaNet.log file found via this page.

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

Siege Repair Hammer - Feedback

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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Thanks for the continued feedback everyone!

Repair Hammers will be disabled in the next release. You will be able to sell them to earn your money back if you have not used them by then. We will hold a poll after they are disabled to determine if they should be added back into the game, possibly with tweaks, as a permanent feature.

Game Crashes Problem after the patch

in PvP

Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

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What’s the top of your crash report look like? It starts with something like:
—> Crash <—
Assertion: index < m_count
File: p:\code\gw2\game\content\CnUtil.h(99)

I cannot find this file location. Where can I find the crash files to submit?
What is happening to me is in matches, the game will just freeze up. I can walk around, but all the skills go in que instead of activating and all players just keep walking in their original directions. Almost feels like someone is pulling out the ethernet cable.

Close gw2, reopen and rejoin the match. But of course all players will rally and it takes like 30 seconds.

Woops, that path isn’t the location of the crash report, that’s just what the text from a crash report looks like. When you client crashes, a window pops up where you can type in notes and send the report to ArenaNet. Under the box is a bunch of text that helps me find out which specific crash you’re having.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

Advanced design technics

in Guild Wars 2 Discussion

Posted by: Jon Olson

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Jon Olson

Programmer

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There is already a highlight around your own tile in the squad panel.

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

Strange ghost pops up and goes poof

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Thiers a number you can call for dealing with ectoplasmic aperitions like these.

Can we get a proton pack rifle skin with backpiece and a jumpsuit outfit in the gem store please just incase this issue escalates. Oh also hope this all ties into the halloween patch in someway so we get new halloween content this year

And remember, don’t cross the streams.

I did that, and there are few things I regret moa.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Warrior 101

in Warrior

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Well… we decided to stick it, actually.

Thanks for putting this together, and for keeping it up to date, as well!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Game Crashes Problem after the patch

in PvP

Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

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What’s the top of your crash report look like? It starts with something like:

  • Crash <—*
    Assertion: index < m_count
    File: p:\code\gw2\game\content\CnUtil.h(99)
Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

PAX West 2016 Party!

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Question? For the forum name should we include the period and the four digits following it? Like in my case its the “.2861” Because I included that in my forum name in addition to “kosanovskiy” part and don’t want it to cause any confusion.

Also guess which Hunter you will be seeing at Pax West Party 2016? <—-This guy…if I get selected.

Yes, your display name includes the four digits after any name or words, so please do include the full display name.

Thanks for asking.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

WvW Rendering bug

in WvW

Posted by: Dara Potocska

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Dara Potocska

QA Embed

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Hey friends,

We are aware there are some issues with the walls and are currently working on a fix. Thank you for your continued reports on this here on the forums and in the [/bug] system!

Game Update Notes - August 9, 2016

in Game Release Notes

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Bug Fix

  • Fixed an issue in which using the /resign command at certain points in the Keep Construct fight would cause it to not reset.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Strange ghost pops up and goes poof

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Do you guys think our characters are not alright? That maybe hanging out in bloodstone fen has messed with our character’s minds?

Oh, I’m sure of it.

Well, I’m not sure of it in a game development sense, but we start collecting Unbound Magic, and before you know it, we’re taking a “just a few minutes I can quit at any time” attitude about it. That way seems to lead to some sort of bloodstone madness, right?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

So... now what with +16 AR infusions? [Merged]

in Fractals, Dungeons & Raids

Posted by: Sean Hughes.2487

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Sean Hughes.2487

Game Designer

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Game Update Notes - August 9, 2016

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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BUG FIXES

  • Current Events: Levvi’s Device has been updated to indicate when a legendary bloodstone-crazed creature has recently been killed in the map.

Update on +16 Infusions

in Fractals, Dungeons & Raids

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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A message from the Fractals team:

As a result of the infusion changes that were introduced with the July 26 release, some high-level agony infusions, +16s in particular, are no longer useful to players. Since then we’ve been monitoring your feedback and proposals for rectifying this issue.

Some players have requested that we extend the Infusion Deconstruction tab on INFUZ-5959 to include agony infusions up to +20. Unfortunately, this is not something that we can do. Due to the exponential nature of infusions, allowing all high-level agony infusions to be deconstructed would introduce up to 180,000 +9 Agony Infusions into the economy. With only ~300 +9 Agony Infusions currently on the trading post, a massive influx like that would be problematic to say the least.

We will instead allow players to trade in +16 Agony Infusions to INFUZ-5959 in exchange for 5 of the new +5 Attribute +9 Agony Infusions, of an attribute of their choice. As these new infusions are account-bound, this will allow players to recoup some value from their +16 Agony Infusions without the economic problems that come from full deconstruction.

For players with infusions higher than +16, INFUZ-5959 will let you break those down into multiple +16s, which can then be traded to INFUZ for the new infusions. If you have a +14 or +15 infusion, you can use artificing to combine those into a +16 infusion, which can then be traded to INFUZ.

We’ve scheduled these changes to go out with our next patch. These options will be available to all players, so when that patch hits, all you will need to do is bring your high-level agony infusions to INFUZ in order to exchange them for the new ones.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Game crashes during personal story mission.

in Bugs: Game, Forum, Website

Posted by: Jon Olson

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Jon Olson

Programmer

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Could one (or more) of you post the crash details shown after clicking “show details”? Please post them as attachments.

Thank you.

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

Raid 3 Issue: Under Investigation

in Fractals, Dungeons & Raids

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Update: This is all clear now. You’re good to go. Now, get in there and take out those baddies!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Raid 3 Issue: Under Investigation

in Fractals, Dungeons & Raids

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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It is fixed and the game has been updated with the fix. However, Raid Wing 3 will not reopen until everyone has left the old game build. We won’t be able to reopen access until this happens because then we’ve have groups of players who have updated and have the fix, and groups of players who haven’t updated and are still seeing the bug.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

Game Update Notes - August 9, 2016

in Game Release Notes

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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BUG FIXES

  • Fixed an issue in which Scholar Glenna would not place the final bomb at the end of the Siege the Stronghold encounter.
  • Fixed a bug in which repair hammers repaired golems the incorrect amount.
  • Fixed a client crash during the fight against Tazza in Sorrow’s Embrace.
  • Fixed a bug that caused the Bloodstone Visage to have audio effects.
  • Current Events: Levvi’s Device has been updated to indicate when a legendary bloodstone-crazed creature has recently been killed in the map.
  • Snowblind Fractal: Fixed a bug that prevented players from progressing against the Son of Svanir Shaman due to regeneration causing repeated phases of the fight.

LATE UPDATE NOTES

Events

  • Verdant Brink: Fixed an issue in which the Drop Egg skill, used in the nighttime event “Kill the Wyvern Patriarch,” would strictly require a target when it was intended to be ground-targeted with no other target requirements.

Profession Skills

Revenant

  • Facets: Fixed a bug that allowed players to consume facets by clicking and holding—or holding down—the associated button for a slot skill.

Thief

  • Infiltrator’s Strike: Fixed a bug that prevented Infiltrator’s Return from becoming available when the skill was used in midair.

Warrior

  • Vengeance: Fixed a bug in which this icon would not display in PvP.

Raids

  • Salvation Pass: Fixed an issue in which Matthias’s blood shards would become destroyed when they hit minions.

Fractals

  • Snowblind: Fixed an issue with a missing mist geyser.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Moderator)

PAX West 2016 Party!

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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EXCITED!!!!! FOR!!!! PAX!!!! WEST!!! YAY!!!!

I hope I get into the party, and hope to see you guys there! WHOOT

Love that sketch, Rin. Thanks!

And yes, WE’RE!! SUPER!!!! EXCITED!!!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

PAX West 2016 Party!

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Galie,

I sent you the PM about the party however when I look at the sent message, it keeps changing my last name to another word instead as if it is being censored.

Would this be any problem or it shows up normally on your side?

As I messaged you, we’re fine on the name, and I apologize for the weirdness of our word filter. Sometimes… I have to wonder.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

[Gift of Battle] What to know

in WvW

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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What a great thread! We’ve stickied this to retain visibility for the many players it will help.

Thanks, Hesacon.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

API key problem

in Bugs: Game, Forum, Website

Posted by: Ester Sauter

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Ester Sauter

GW2 QA Lead

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It was us and it should be fixed. I just tried gw2efficiency and it worked. Let us know if it’s still broken

MAC Client: Unable to access GemStore

in Bugs: Game, Forum, Website

Posted by: Ester Sauter

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Ester Sauter

GW2 QA Lead

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It will be native and no we don’t have a release date yet. I work closely with the team that is developing it and they are working really hard, but it’s not a trivial project.

I promise as soon as we have something concrete you guys will know. We know it’s frustrating and we’re working really hard to make it right, not just better.

Unable to link items from Trade Post to Chat

in Bugs: Game, Forum, Website

Posted by: Ester Sauter

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Ester Sauter

GW2 QA Lead

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I got it to happen on live, thank you everyone for your help tracking this down. I’ll send it to our Engineers, no promises on when it will be fixed however.

Appreciate all the help!

Wing 3 weird since the patch?

in Fractals, Dungeons & Raids

Posted by: Paul Ella

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Paul Ella

Producer

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I just did Mathias with 3 necros (minions) and we completed it just fine. Chrono even died and the DH covered.

Excellent – thanks for the update.

Illustrious Legend Achievement Progress Disabled

in PvP

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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A message from the PvP team:

The Illustrious Legend achievement from season 3 was unintentionally left active with the launch of season 4. We have disabled this achievement’s progress, preventing players from completing the achievement outside of season 3.

We’ll see you in the Mists!

CnUtil.h(99) Crashes.

in Account & Technical Support

Posted by: Jon Olson

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Jon Olson

Programmer

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This should be fixed as of today’s release.

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

PAX West 2016 Party!

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hey folks,

I’ve taken a look at the first incoming requests, and most do not have a “plus one” listed. That’s great — no problem at all. But we will only add to the guest list the names we have, so if someone signed up as Fred Smith and they show up with Mary Jones, poor Mary is going to be on the outside looking in, because we only have one name.

IOW, we are not setting aside two tickets when you are selected unless you provide details for your guest.

If you have questions, please let me know, and thanks!

If you submitted your name, and were intending to bring a guest, please find your PM to me in your “Sent” folder and update the thread to give me your information and that of your guest. Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Raid 3 Issue: Under Investigation

in Fractals, Dungeons & Raids

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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In order to address this issue as quickly and thoroughly as possible, we’ve temporarily disabled access to the Raid Wing 3 map. This will ensure that players don’t start a raid that they currently would be unable to complete.

We will re-enable access to the raid wing as soon as the issue is corrected. Thanks for your patience.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

MAC Client: Unable to access GemStore

in Bugs: Game, Forum, Website

Posted by: Ester Sauter

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Ester Sauter

GW2 QA Lead

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I"ll be honest, most of our focus when it comes to the Mac is on the new Mac client, which is coming along! I will give this a try and write up a bug, but I don’t want to get anyone’s hopes up for a timely fix, the timely fix may just be when the new client is finished.

If nothing else I will make sure this works in the new client, I get to start testing it soon™.

Unable to link items from Trade Post to Chat

in Bugs: Game, Forum, Website

Posted by: Ester Sauter

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Ester Sauter

GW2 QA Lead

Next

I tried those internally and they worked, I’ll go see if they’re in the trading post on live

edit: they are and I just put them into chat using CTRL click and SHIFT click. They’re both sitting in my inventory.

I tried them again from the trading post and they both linked. I did hit the ‘Your message was suppressed due to excessive messaging’, but changing my zone cleared that.

I’m not sure what you’re doing that I"m not

(edited by Ester Sauter.7694)

Game Update Notes - August 9, 2016

in Game Release Notes

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Bug Fixes

  • Fixed a bug in which hostile creatures could become invulnerable during raids.
  • Fixed a bug that prevented the ranger’s Stow Pet button from functioning.
  • Fixed a crash that occurred when spectating ranger players in PvP.
  • Fixed a client crash.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

MAC Client: Unable to access GemStore

in Bugs: Game, Forum, Website

Posted by: Ester Sauter

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Ester Sauter

GW2 QA Lead

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Are you sending in bug tickets or customer service tickets? I will give it a shot and see what I come up with.

PAX West 2016 Party!

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Too far away.. any gamescom presence?

I only wish! I love gamecom — it’s been a fave since I attended many years ago. Hope to see you another time.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Raid 3 Issue: Under Investigation

in Fractals, Dungeons & Raids

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We wanted to update you to let you know we are aware that Raid Wing 3 is broken. The team is actively working on a fix, and they hope to get that out very soon. This is definitely a prioritized issue.

Apologies for the inconvenience!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Stronghold of the Faithful - Glenna bugged

in Bugs: Game, Forum, Website

Posted by: Crystal Reid

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Crystal Reid

Game Designer

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We’re working on getting a fix out for this ASAP.

Wing 3 weird since the patch?

in Fractals, Dungeons & Raids

Posted by: Crystal Reid

Previous

Crystal Reid

Game Designer

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Nothing about fixing mathias reflects in the patch notes?

It should be fixed. We were too late for the patch notes so the note will appear in a Hot Fix patch note.

Noble Folly’s Pass

in Guild Wars 2 Discussion

Posted by: SarahWitter.2317

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SarahWitter.2317

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From today’s patch notes:

Improvements

The Black Lion Trading Company has hired additional aestheticians for the Havoc’s Heir airship, the Royal Terrace, and all cities. Aestheticians allow players to preview new hairstyles, faces, and other appearance details without needing to own a Total Makeover Kit. In order to confirm any changes, players must have a Total Makeover Kit in their inventory.

<3

I came here to update this thread, Redenaz beat me to it

Crash Issues During Patching

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I just received an update on this issue, and it appears that the problem with Lavasoft Web Companion is still causing issues for players who want to update their game.

Please read the thread above for suggestions on how to work around this problem. We’re very sorry that our efforts to address this with Lavasoft have not been productive and that some players still are being impacted by that program’s DLL blocking updates to our game.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

PAX West 2016 Party!

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Wish I could go, but unfortunately I live in the UK.

Have fun whoever else goes. Hopefully I’ll see you ANet guys at Rezzed again at some point.

Thanks, JayMack. I hope to see you a Rezzed, for sure. It’s a great show and I was thrilled to be there last year. Here’s to a future party on the UK side!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet