Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
I have rarely felt as good about work I’ve contributed to as I feel right now. Thank you for the positive feedback. <3
I actually went hunting for you earlier this week, to thank you personally for this lovely addition to the game.
In all the years I’ve been at ArenaNet (16 in November!) this is one of my favorite new features. It’s small, and yet it touches the heart of so many. As you can imagine in a community the size of ours, and when you consider both Guild Wars and Guild Wars 2, over the years we have received many touching letters about the passing of one of our players. I have long hoped — actually, have hoped since we first launched Guild Wars — for a way for players to memorialize their departed and beloved friends, family members, and guild members.
So thank you from the bottom of my heart for this feature, and thanks, also, to Kevin for programming it! I am very proud of this new game element.
This image always made me laugh.
That’s probably the greatest thing ever.
With the many lovely Quality of Life changes in the most recent update, players are coming up with a lot of good ideas for potential changes in the future. To keep things more organized, and to give the developers a means of reviewing the ideas in an efficient manner, I’m combining 14 threads into a single QoL Suggestion thread, which is right here!
Please add your suggestions, but keep in mind:
Thanks for all the ideas that have come in so far, and for understanding and joining this single thread. Doing so really will help the various teams who might tackle QoL changes review your ideas.
P.S. There is some unavoidable mixing of messages whenever we merge. If your post seems disconnected from your intentions, feel free to edit to add a line at the top of your post such as a subject or a comment, such as “This idea was related to [QoL suggestion]” or “My response was in support of the [QoL suggestion] made above.”
(edited by Moderator)
I have rarely felt as good about work I’ve contributed to as I feel right now. Thank you for the positive feedback. <3
Bug Fixes:
Hey guys,
It occurs to me that the merchandise survey closed, but we easily could leave this thread active to gather more cool ideas for merch.
By the way, the results of the survey were relayed to our manufacturing/merchandise partners, and I believe you’ll be seeing some cool stuff coming down the pike in the future!
Hey folks,
Just a quick reminder: the PvP team is not responsible for profession balance. The PvP team, along with all of the other major feature teams, provides feedback to the skills team, but the PvP team itself is not directly involved in making balance changes.
What we do have control over – however – is the build panel (sigils, amulets, runes). It’s one of the knobs we can use to push gameplay in whichever direction we feel it needs to go for that particular season. For this release, we wanted to take support down a notch and increase the pace of combat.
It’s not our intent to completely remove professions from the meta – but things do fluctuate and I think we need to give the change a bit more time to see how it plays out. Elemental Bastion being bugged since Tuesday certainly has not helped the Tempest situation, but that should be resolved fairly soon and we’ll be able to properly see how ele will fare.
I know many of you fundamentally disagree with the removal of build items – and that’s fine. I understand where you’re coming from, but I hope you understand why we use this as a tool for balancing PvP specifically.
-Grouch
For me:
Race/Profession: I play human ranger. Almost exclusively and quite a lot. (Like nights, weekend, holidays…) I started with a ranger/monk in Guild Wars — although I had one of each profession — and I continued with ranger in GW2 in part because, in an RP way, my girl today is the descendant of my girl in GW. (Although in GW, I left my main at Level 7 for reasons too convoluted to explain, where in GW2 I’m a proud 80 working on getting more masteries.)
Build: What’s that? Ok, ok, I joke… but just a little. I play dual-bow pet wrangler, which I confess isn’t the best… stop laughing!
NPC: I fall hopelessly in love with asura NPCs. Started with Vekk and I may or may not have cried when Snaff was slain. And you have to have a stone heart to not adore Zojja or adorable Taimi.
Favorite maps: I don’t even know where to begin, I love so many of them. Sometimes it’s the map. Sometimes it’s the music or sounds in the map. Sometimes it’s the lighting. Sometimes it’s the loot on the map with the good music, sounds, and lighting. I like the lush green maps best for just being there. My favorite place of all is Lion’s Arch, and that is best at Halloween.
Edit: Bloodtide Coast is a definite fave, and the loading screen is my favorite of all.
(edited by Gaile Gray.6029)
Thanks Gaile. She made a “tree lady” she called her, a sylvari, the only thing she did with her at the time was dance her around the fountain in Lion’s Arch and tried to do the same in the apt…it was so much fun she said, I said "its not all about dancing Mom…she said “oh yes it is”. I should have kept the character but I wasn’t able to do it, she named it after herself. I’ll dance my sylvari around the fountain sometimes even though its now a different city, imagining those times and yes its all about dancing.
This post made me smile. I’ll be sure to make my Sylvari dance near the LA fountains, in memory of your mom.
And, there may be a human ranger joining in. I think Laurie’s mother was very wise: Sometimes it is all about dancing.
Dear Laurie,
I am so sorry for your loss, and am very happy that our game gave you respite during a difficult time. Your mother sounds as if she was a lovely person, and I am grateful she brought you into our world.
We’ve merged several threads about this issue into this one thread. Please be aware that the conversation may appear somewhat disjointed because of the merge, but, as Ester and Dara have pointed out, the team is actively investigating this issue.
Hello everyone,
As Chris mentioned last week here, we are going to be manually adjusting Glicko ratings during tomorrows reset for the purpose of improving matchmaking. We will be temporarily adjusting Crystal Desert, Sorrow’s Furnace, and Darkhaven rating by +200, so that they are closer in rating to other NA worlds, giving them a better chance to adjust out of tier 4. Tomorrow after reset the following ratings for Tier 3 and Tier 4 worlds should look something like this:
Tier 3
• Yak’s Bend: 1,864
• Stormbluff Isle: 1,765
• Sea of Sorrows: 1,770
Tier 4
• Crystal Desert: 1,519 + 200 = 1,719
• Sorrow’s Furnace: 1,414 + 200 = 1,614
• Darkhaven: 1,343 + 200 = 1,543
It is important to keep in mind that these adjustments are not permanent and that these are invisible adjustments to anything but matchmaking. If you have further questions, I recommend reading Chris’s forum posts in the thread I linked above for more information. Also, we will not be making any adjustments to EU at this time.
…huh.
I’m guessing I ran the script that pulls the list of IDs from achievements and didn’t actually whitelist them? Because they weren’t whitelisted. Actually whitelisted them this time (and verified the whitelist server has them in the list) — I’ll double-check /v2/items in a couple of minutes to verify that they’re being returned correctly. Sorry about that.
(EDIT: confirmed that they’re all actually in the API now)
(edited by Lawton Campbell.8517)
Greetings!
Currently we are working on a handful of issues right now where npcs on long paths can end up out of sync between the server and the game client. Some clients will see them in the right place, while others will not. This issue is affecting multiple areas in the game: such as dolyaks in wvw, guild bounty npcs, raid encounters, and the open world events we’ve been putting out the last few releases (to give a few examples).
As a work around for some of the issues: sometimes clients and the server will sync back up when the creature or npc in question is registered as hit, snared or interacted with. So if you see something and can’t hit it – sometimes if you run ahead of them a bit while swinging a sword and busting out some AoE you will tag them and the client will force update their location for you (unfortunately creatures requiring an interact to trigger fighting will not work).
Concerning a fix: any fix that touches so many parts of the game has to be made carefully (as when we rush fixes we sometimes introduce new issues that make things even worse for you guys). So I cannot give an ETA on a fix – the best I can give those encountering this is that we are still working on this issue and folks will be updated when more information is available.
Thank you for the clear write up and for reporting on the issue!
(edited by Dara Potocska.8196)
Effectively you want a story mode for Raids, which is soloable. If they made it a no-reward purely story instance (or some minor one-time only reward), then I wouldn’t have an issue with that.
Issue with that is, and I expect this is a frustration Bobby experiences, is that doing that requires resources that he’s probably not in control of, i.e. people to implement it, people to adjust the boss encounters so they can be soloable, adjust the enemy encounters, etc. etc. etc.
And frankly, I’d rather he focus on creating good stories for raids and having someone else worrying about the implementation or the resources to do a story mode rather than have a basic raid with a lack of story or one so disconnected from the world it’s irrelevant and not worth caring about.
I think the raid storytelling is some of the best group storytelling in the game. It beats the storytelling in dungeons by a mile, so I want all of the community to be able to experience it as well (as I’m sure Bobby does!). I hope that a story mode IS implemented at some point but if they don’t have the resources available to do that, I’d rather he still sticks to making raids have a compelling and interesting story that is relevant to the world of Tyria.
I get the frustration, I do. I had to wrangle together 3- 4 other people just to get the full story experience of dungeons since most groups want to rush through, skip cutscenes and not absorb the story (a balance they’ve actually quite brilliantly achieved in raids) and I would have killed for a solo story mode for them back then.
Well said.
As someone who has taken more than my share of swings with the axe, I do applaud Bobby for putting his neck out to talk and interact with the community on this.
I agree that the issue is not with the story – and that the raid story is extremely well done.
It is solely an issue of accessibility – which goes back to the mechanical implementation of raiding.
There definitely needs to be a better way for players to experience this story – whether it is through tiered difficulties in raiding (my vote) or some other interactive playable content. The important part is that the player gets to feel like the hero of the story. Relying on access to cleared instances really feels like the opposite of that – nothing more than a guided tour from the “real heroes.”
But again, I don’t see this as something Bobby can fix – and his work on the story has been amazing.
But, as he is the only raid developer to really engage with the community on this topic, he is the one that gets to dodge our swinging axes
.
I think you both have summed it up quite nicely: certain player frustrations aren’t with the fact that there’s a story in raids (or that the story is “bad” or “poorly told” in their opinion) it’s just that the content is out of reach for them and they want to experience playing it somehow.
Since that’s not something I can personally change, I’m hesitant to engage in discussions surrounding that because I have nothing to add. I can’t/won’t/don’t want to convince anyone that their opinion is bad or invalid, but since many of these suggestions fall outside the scope of what I do (or what the vision for raids as a whole is) I can only listen.
The stat issue should be fixed in an upcoming build, and it will include additional combinations beyond just Marauder’s.
We’re looking into this issue – there is nothing wrong on the surface so it might take us a while to get a fix.
Statistically over 30000 people who played GW2 at one point have died already, so this is cool to have
Oh dear heavens, Mal — that’s just a sad thought! I’m going to go with a positive thought and believe in my heart we’ve “under-achieved” on that statistic many times over.
Really sweet article over on MassivelyOP about this. Thanks, Bree!
Just a personal note from me.
While grounded in something sad — the loss of a guild member — there still is much to be happy about in this change, which came out in the Summer/Out of the Shadows update:
Monuments
A new guild upgrade is being introduced called Guild Hall Monument Decorations that will be available from the Guild Market once your guild has obtained the Guild Hall Decorations Merchant 2 upgrade. Upon purchase, Douglas Bird (our resident basic-decorations vendor) and Cullen (our master scribe) will have three new decorations unlock.
These three new decorations are monuments—decorations that have a custom player inscription. When placing a monument, you’ll be prompted to enter the inscription, which can be up to 140 characters in length. Once placed, the inscription can be read by interacting with the monument. To change an inscription, the monument must be removed and replaced.
Guilds can only have a total of 50 monuments placed in their guild hall at one time.
Placing and removing monuments requires a new permission: Monument Decorator. Note that the Clear Decorations button, enabled by the Remove All Decorations permission, will also remove monuments.
~~~
Over the years, we have received many notes and letters about fallen guild members, and they have touched us deeply. I think it is so wonderful that guilds now have a chance to remember their fallen, and to do so in such a meaningful way.
Yep… Yep. We on it.
Hope you on win bell bug too
Also being investigated.
Yep… Yep. We on it.
Hey guys,
I’ve had a couple of people suggesting that we merge these comments into the official feedback thread, but I really hesitate to do that because you may already have posted your brief comments in that thread, and merging could a bit of a mess of that conversation. Would you mind sharing your thoughts in that thread, so I can be sure to include them in my report? (The report will include other comments from other threads, but it’s great to have that link to which I can point, as well.)
’
Thanks a lot!
I haven’t played the raids yet, I don’t know if I ever will but, I do know that they are also about the white mantle. So, is the raid story important for the living world story? does the raid happen bevor or after the LW?
muchas gracias
If you go into the third raid wing and talk to Glenna and her journal, and talk to Bennet in Bloodstone Fen, and read the three journals whos pages are scattered across Bloodstone Fen, you will get about 95% of the raid story.
The only things you’ll really miss is the visual and dialogue of the bosses themselves.
If you can join a player who has completed the raid for the week, you can explore the cleared raid instance and talk to the characters that are there, find the collectables, inspect the clues, etc. There are a few achievements you can get this way. Sometimes folks will post on Reddit or Twitter that they will let people in.
My advice: go to the raid lobby in Lion’s Arch or use LFG to find a cleared instance if you’re not seeing a lot of people hanging outside the Forsaken Thicket portal in Verdant Brink. But if you can’t readily find a person who can open it for you, Konig’s suggestion is a good one. Enter each raid, talk to the characters, and read what you can in the first area. It’ll provide a bit of context. Then when you play Episode 1 you’ll have a little extra reference when you read the notes and hear the dialog.
And if you catch me in the game (I usually play on NA but sometimes switch to EU) give me a shout.
We’re aware of the issue and a Fix has been written. No ETA at this time
fixed that for you
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also, thanks for letting everyone knowLol. It got me wondering how a “bug” could be written.
Depending on ANet in-house terminology, Ester could simply mean that an entry has been made on the bug tracking system. Where I used to work, we’d have called that “raising a bug”, not “writing” one – but, different shops sometimes use different terms.
That is it exactly, I ‘write the bug’ and it gets sent over to whoever is going to fix it. I use my leet QA skills to write up the issue in a clear manner so whoever is fixing it knows what the issue actually is and how to reproduce it if needed. At least that is the idea, not all bugs are created equal.
And for real info, the fix for this cleared so you should see it tomorrow. I ran into this issue this weekend and it’s super annoying. I’m happy it got fixed so quickly.
Hehe, I got it. My joke was more like a dev “writing” or “making a bug” like on purpose lol. But glad to hear a fix went live.
Oh yah I"m no dev though, I couldn’t come up with the amazing stories and events that our devs implement.
I tried this earlier at work and just again at home and the setting is being remembered. I’ll touch base with some people tomorrow and see if we can reproduce the issue.
Hey, so I asked my team to look into this – and it seems like everything should be working correctly.
Has anyone else run into this issue?
Thank you for the report! We’re looking into this.
Hey guys!
This issue is affects multiple areas in the game: such as dolyaks in wvw, raid encounters, and the open world events we’ve been putting out the last few releases (to give a few examples). Any fix that touches so many parts of the game has to be made carefully. (As when we rush fixes we sometimes introduce new issues that make things even worse for you guys.) We are still working on this issue and you’ll be updated when more information is available.
Thank you everyone for your continued reports! And thank you for your continued grace and patience while folks on this side work toward a solution that works and is safe.
Bug Fixes
I don’t think this is a bug, but rather that it’s feedback on a system. As such, I am going to move it to the Living World forum.
Thanks for understanding.
Blergh, I thought the changelist that did this automatically went out with this release. In any case, just whitelisted the following item ids:
79146, 79243, 79117, 79083, 79051, 79241, 79183, 79250, 79211, 79185, 79102, 79075,
79232, 79128, 79299, 79057, 79081, 79127, 79126, 79244, 79170, 79223, 79202, 79228,
79256, 79147, 79267, 79226, 79198, 79205, 79176, 79178, 79303, 79268, 79200, 79070,
79165, 79148, 79262, 79191, 79273, 79064, 79093
Hello All,
“This patch will fix the existing areas that have problems. "
When will this happen please? Some of these bright areas are really unnavigable at present.
Regard,
Michella
Is this still happening after yesterday’s patch? If so can you give me some locations? There were fixes for at least four areas yesterday
Thank you for the report! We’re working on a fix for this as we type.
Huh, that’s super weird. It’s definitely a bug in one of the backend servers; I’ll notify the people involved and see if we can get it fixed.
(EDIT: I think there are just no buy orders for that item — so the backend server is doing the correct thing and those 0’s are totally legit).
(edited by Lawton Campbell.8517)
We’re looking into this and are actively working on a fix. We are hopeful that we have a line on what is going on here. We know this can be frustrating.
Certainly a few bugs (Favor returning 0) but the results of :id look great, thank you!
Huh, can you PM me the API key and guild id? Favor’s returning correct values for all the guilds my account is in :<
We are aware of this issue and are looking into a fix. Which doesn’t actually tell you much but that is all I can say until we nail down a fix and get it tested.
Thank you all for the report, we’re working on a fix!
Thank you for the report, we’re currently working on a fix for this!
Thanks for the report guys. We’re looking into this issue now.
It’s a bug. We’re tracking a fix for it.
This is tracked but there is not a fix yet. I’m hopeful we will see something soon but keep in mind a fix for this would come in a regular Tuesday release and not in a hotfix.
So we have to wait yet another two whole weeks and hope it gets addressed. This is ridiculous at this point, it’s a bug that’s literally completely blocking an entire portion of the game. This should have been fixed by now.
Hey Hey, I’m just the messenger. There’s been some developments and it is moving faster but I really don’t post until the day before or day of if we are shipping a fix.
now I’m going to back away and mumble something about “soon” and stuff and we will see what happens.
Bobby Stein:If you rescued Bennett in the raid and you have the corresponding achievement, he’ll say that you saved him. If you don’t have that achievement, he should simply say that he was rescued. It’s a simple acknowledgment in a couple of spots. Here’s what I mean.
Didn’t Rescue Bennett in Raid: “After I was rescued, I notified the queen about Salvation Pass. Then I regrouped with my squad and chased some White Mantle here.”
Rescued Bennett in Raid: “After you rescued me, I notified the queen about Salvation Pass. Then I regrouped with my squad and chased some White Mantle here.”
Didn’t Rescue Bennett in Raid: “I’ve been thanking Dwayna that the rescue team found me in time. If not for them, I’d be rotting in a ditch.”
Rescued Bennett in Raid: “I’ve been thanking Dwayna you busted me out of that infernal place. If not for you, I’d be rotting in a ditch.”
And that is for a simple case of boolean (achievement or not). I can’t imagine the work load if you want to take into account race/orders/PS choices …. A big amount of work for writers!
It’s a lot to manage, and we don’t/can’t factor in every possible permutation, but we try to hit the big ones. A lot of that comes from fans pointing out that it feels more immersive, so we try to make that effort.
The debate has strongly shifted since the beginning. The question was not to know if there would be story in the raid that is tied to the world lore, it was more to know if this story was mandatory to understand what happens in LS.
And the answer is NO.
The events of chapter 1 are independent and the circumstances are well explained. The main villain we are chasing in the story is not a villain from the raid. We actually did not know that this very character was in the position of leading this group.
And the final appearance only happens in the story, not the raid. Actually after the raid the question on the survival of this character was basically in the same state than after GW:EN. We only discovered he is alive yesterday.
We also discovered yesterday that things were not as smooth as we thought within a certain group of enemy.To me, raid story was as promised : a spin off of the main show. If you don’t see it you still understand the main story. If you did see it you get a bit more in touch with some character because you know where they are coming from…. this is exactly what happens in the PS when you are not sylvari and meet Carys and Tegwen or when human player were so happy to meet Riot Alice in Dry Top while I had no clue of who she was.
This is what I’ve been trying to say for months, but couldn’t until the LW content was released. Thank you.
Does that include the Notes from Rata Sum and the vids? Taimi has a big mouth..
We tend to cut Taimi a little slack. But seriously, Taimi’s journal was written to prevent actual spoilers, as distinguished from hints, suggestions, or leading comments. Saying “Something’s happening” and “This thing happened” are worlds apart, eh?
Can the devs answer whether or not this lore bit from the Squad Leader is different for raiders? This is an actual concern I want to go through.
If you rescued Bennett in the raid and you have the corresponding achievement, he’ll say that you saved him. If you don’t have that achievement, he should simply say that he was rescued. It’s a simple acknowledgment in a couple of spots. Here’s what I mean.
Didn’t Rescue Bennett in Raid: “After I was rescued, I notified the queen about Salvation Pass. Then I regrouped with my squad and chased some White Mantle here.”
Rescued Bennett in Raid: “After you rescued me, I notified the queen about Salvation Pass. Then I regrouped with my squad and chased some White Mantle here.”
Didn’t Rescue Bennett in Raid: “I’ve been thanking Dwayna that the rescue team found me in time. If not for them, I’d be rotting in a ditch.”
Rescued Bennett in Raid: “I’ve been thanking Dwayna you busted me out of that infernal place. If not for you, I’d be rotting in a ditch.”
Hey Sarika! Thank you for the report! We are tracking an issue right now where npcs on long paths can end up out of sync between the server and the game client. Some clients will see them in the right place, while others will not. We’ve got a fix that is being worked on for a future release, but it’s not going to be out for this release or for any hotfixes tied to it. =(
I am having issues with getting the BLTC/Gem Store to load up properly. I start up the GS and times out, I restart and repeats again. The image shows as far as i can get.
Just glancing at your screenshot I would expect you to have a billing country populated in that bottom left field automatically. Maybe try manually setting one by clicking that text box that says ‘billing country’ If that doesn’t work contacting customer support is the best for personal billing issues.
Bug Fixes
07/26/16 – Late Notes
World Polish
General
Personal Story
Profession Skills
Ranger
Revenant
Necromancer
Structured Player vs. Player
Legacy of the Foefire
Forest of Niflhel
Fractals
Cliffside
(edited by Gaile Gray.6029)
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