Dev Tracker

Cats With Attitude

in Guild Wars 2 Discussion

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Hamfast

I love cats. I grew up with them, and can hardly remember a time when I didn’t have cats.

I’m sorry. I believe there must be someone somewhere that can offer therapy for that.

Signed,

Dog Lover

Now you need to stop that right meow!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Episode Content Unavailable after 20 September?

in Guild Wars 2 Discussion

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Two things:

  • We are trying to use consistency in our nomenclature, and are using the word “episode” rather than “chapter” when referring to Living World seasons. While it may be “chapter” in the Personal Story (I’m actually not sure about that), it’s definitely “episode” in the Living World seasons.
  • It is recommended that you get Ley Line Gliding in addition to standard Gliding. Although I believe the former would not be absolutely required to complete the episode, it’s a very useful (and fun!!) thing to have when playing Episode 1: Out of the Shadows content.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

game client will not get to log-in screen

in Account & Technical Support

Posted by: Shuai Liu

Previous

Shuai Liu

Server Programmer

Next

Thank you all for running the tests! I will update this thread when we learn more.

Outmanned on Reset with qued EB

in WvW

Posted by: Chris Barrett

Previous

Chris Barrett

Gameplay Programmer

Next

So how does the game code respond if a player is in a squad in a WvW map… and logs directly out…. but the commander leaves them in the squad so the rest of us all seee this guy who is offline. Does that get removed from the calculation or does the capacity count the total squad? I would assume offline accounts have some mechanism that ‘kicks’ them from both the map and the pop count.

That’s correct. We just did a little “sanity check” to make sure no new changes had messed something up. Players that still appear in squad UI— but aren’t online— don’t count toward the map’s team counts for either the Outnumbered buff or the queues.

Bloodstone Visage

in Guild Wars 2 Discussion

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Just a note that I am submitting this post for localization, so that our French-, German-, and Spanish-speaking players also can share their thoughts on this subject.

I believe that Matt will be gathering your feedback over the next several days to allow those who want to do so to share their thoughts.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

American Tengu

in Community Creations

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Priceless!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

game client will not get to log-in screen

in Account & Technical Support

Posted by: Shuai Liu

Previous

Shuai Liu

Server Programmer

Next

Hello guys,

If you are still affected by the issue (or you are only able to patch by using one of the workarounds), we can use your help again to collect some more debug info. Here’s what I would like you to do:

1. (Optional) If you used the google DNS workaround, please reset the changes.
2. Download cURL from https://curl.haxx.se/. (cURL is a tool that can be used to test http requests. You can remove it after the test. For more info on the app, visit https://en.wikipedia.org/wiki/CURL)
3. Open a command prompt, and run
curl -i http://assetcdn.101.arenanetworks.com/latest64/101
4. Open http://d7uri8nf7uskq.cloudfront.net/JsCustomerTesting.html in your browser and run the test

When you are done, please reply to this thread with the following information
1. Your location
2. Your ISP
3. entire output from cURL (step 3 in the instructions above)
4. Your customer GUID from the CloudFront test (step 4 from the instructions above)

Once we collect enough data, we will continue the investigation with our CDN provider.

Thank you for your help!

Some sketches and rough ideas :)

in Community Creations

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

I don’t know, Big. You say the character studies are not that interesting, but I love the one with the asura faces — it’s excellent! (Ok, the one with the asura guardian is great, too, but those expressions!)

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

[freebies] Calling all Char!

in Community Creations

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Can’t believe no replies yet!

I’ll offer my 2 lovely charr ladies

Gnaea Ebonguard
http://imgur.com/a/u1UeO
Honorable, dignified, proud, dedicated

Ambrosia Honeydew
http://imgur.com/a/XjmvU
Motherly, soft, caring, kind, empathetic

Decided to paint Ambrosia! : )

I love this. When you say “paint” is this physically or electronically painted. In any regard, it’s beautiful!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Art stuffs

in Community Creations

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Another piece after some time~

The new piece is lovely! Could you give us the background on this, or a title? I really enjoy the variety of art styles that you show us. Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Reviving the Revive Orb

in Guild Wars 2 Discussion

Posted by: SarahWitter.2317

Previous

SarahWitter.2317

Next

Hello fellow Tyrians,
 
The Ring of Fire content update is going to bring an update to Revive Orbs as well and I’m here to give you a sneak peek into the changes that you can expect. We’ve heard your feedback on the current design of Revive Orb and Revive Sickness: health comes back too low, it applies cripple to you, and its cumbersome to use.
 
The new Revive Orb functionality is intended to address some of these concerns head on while keeping the item well balanced with the gameplay.
 
• Revive Sickness has been updated to be more in line with other forms of revival. The orb will return you to 50% of your health pool instead of previous 1 health point.  You no longer are crippled but are locked in combat state for 60 seconds and cannot use another orb while under Revive Sickness.
• When defeated, if you have an orb in inventory, you will receive a UI option to ‘Consume a Revive Orb’ alongside the usual “Return to Waypoint” option.
• We’ve replaced the Ghostly Caretaker with an orb vortex that circles above your body and fills in for the 10 seconds it takes for the revival to complete.
  
All previous existing Revive Orbs will automatically be updated to reflect these changes. This item remains unavailable in WvW, PvP, and Raids content. Whether you use it in Central Tyria, Heart of Maguuma, or even Ember Bay, we hope you will be pleased with the new Revive Orb. 
 
Thank you and we’ll see you in the game.
Sarah Witter

Bloodstone Visage

in Guild Wars 2 Discussion

Posted by: Matthew Pennebaker

Previous

Matthew Pennebaker

Designer

Next

Hello all,
I wanted to talk about the Bloodstone Visage helm skin. When it went out in august there was a bug that allowed it to show through the back of the head. To be clear, this wasn’t the intended look of it. Unfortunately, with attentions being divided between other living world content, we weren’t able to get a fix for it ready until very recently. But, before pushing this change through I wanted to check with you, the community, to gauge your thoughts on the skin. Many of you have earned it, and we want to make sure the general sentiment is that you’d prefer to see it changed before we do anything with it.
Thanks for your time and consideration.

Join the Celebration: Share your Shots!

in Community Creations

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

I wanted to thank everyone for sharing your memories with us. It made our birthday celebration extra special!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

"Alive" - Fourth Anniversary Fan Trailer

in Community Creations

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Hey Dog,

I was noticing the music appears to be copyright to Phil Lober. If that’s the case, we couldn’t showcase this on our Community Showcase Live stream, because we can only use pieces that include our own music, or music that is guaranteed to be offered by the artist as free use, Creative Commons, etc.

We’re not able to see that this music falls into that (free use) category, but if you know otherwise, please let me know.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

TCG Playing Mat!!

in Community Creations

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Hey, this is really neat. We’d like to be able to possibly show it off on CSL, but unless the artist submits it, we could not do that (for legal reasons). If the artist were to post it here, or on our GW2 Tumblr page, using the hashtag #GW2 Fan Submission, then we could put it in the mix.

Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Any API update for WvW Skirmishing?

in API Development

Posted by: Lawton Campbell

Previous

Lawton Campbell

Web Programmer

Next

History probably won’t happen, but I’ll be working on making backend changes this week to support skirmishes. They won’t be ready for the next release; shooting for the one after.

History outside of the current matchup is unlikely to happen, unfortunately.

Guild Wars 2 Main Theme for 3 flutes

in Community Creations

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

This is really good. Thank you for sharing it!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Old Lion's Arch Inspired Coasters

in Community Creations

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Love this — very clever!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Dragon War Artifacts

in Community Creations

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Fascinating!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Happy Bday GW2!! - Fan Art!

in Community Creations

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

I love my print. Thank you for creating those, Rin!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Account bank and empty tabs

in API Development

Posted by: Lawton Campbell

Previous

Lawton Campbell

Web Programmer

Next

I created a tracking issue for this. After thinking about it for a bit, the second PS is probably the best option. Will have to look into where those are stored.

Fanmade ring of fire soundtrack

in Community Creations

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

This is really great!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Community Showcase Live: September 28, 2016!

in Community Creations

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

That is awesome. Can’t wait to see the art.

Random question: Is this Gaile Gray from Guild Wars 1? I had a good time in 2006’s Halloween! I think it was around that time you made some fun games. Nostalgic

Yep, that’s me. Nice to meet up with a long-time player! I’ve been with ArenaNet since 2000, so I guess you could say I like it here.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Outmanned on Reset with qued EB

in WvW

Posted by: McKenna Berdrow

Previous

McKenna Berdrow

Game Designer

Next

You can post the information in this thread or PM me

How do i get to the english support?

in Account & Technical Support

Posted by: GM Awesomeness

Previous

GM Awesomeness

Self Help Administrator

Next

Bacta, you are correct – there’s a setting on your account that says you’re a German speaker, so all your tickets get flagged as German by default. Looks like someone already replied to your ticket (though I’m not sure why they replied in German).

Bloodstone Fen [Tile Service]

in API Development

Posted by: Lawton Campbell

Previous

Lawton Campbell

Web Programmer

Next

EDIT: Just did daily (Southsun survival). map 920 floor 37
Don’t Know if this is a separate issue?
I think it is. Looks more to do with the maps API.
http://img.techpowerup.org/160730/capture015.jpg
The default floor is not listed in the floors.
Floors show 12, not 1, 2 (not coma separated)

This may be a bug. In the actual data for Southsun Survival, the default floor is not listed in the list of floors. For some reason, it is for pretty much all the other maps. It may make sense to have the API frontend normalize the data so that the default floor is always in the floors list (because that would make sense).

Created a tracking issue for this.

Outmanned on Reset with qued EB

in WvW

Posted by: Chris Barrett

Previous

Chris Barrett

Gameplay Programmer

Next

trueanimus, I just checked our logs for the counts of each team, as output by the same area of code that calculates the need for and applies the Outnumbered buff, for the period of 2016-09-03T02:00:00+00:00 to 2016-09-03T05:30:00+00:00 in NA’s T1 matchup.
This is from the last pre-skirmish match’s opening reset in NA to 3.5 hours later. Other than Dragonbrand being Outnumbered starting at roughly 04:45Z (2.75 hours after reset), no team in that match should have had the Outnumbered buff for that period.

That said, right there I’m only looking at the logs of team counts and how the ratios play out. That doesn’t rule out the possibility of a bug with when/how the buff is being applied. We’ll keep an eye out around reset times in-game.

Please do let us know when you see something that seems wrong with the buff, with as much information as possible. Even if it’s something we can know by our logs, sometimes it can save some time if it’s listed, so it’s not an extra lookup of something on our part. At the least, I’m looking for: your team (any one or more of your color, your world, or your host world will do), time/date with timezone.

Community Showcase Live: September 28, 2016!

in Community Creations

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Hey there, creative folks and CSL viewers!

In order to accommodate other shows and projects, we’re going to air CSL a week later than normal, so the fourth Wednesday of the month, on Wednesday, September 28, 2016. at Noon Pacific time. I hope you can join us then!

Upcoming Show Dates:

  • October: Halloween theme — show date October 26
  • Norn-vember: Norn theme — show date November 23
  • December: Wintersday/Holiday theme — show date December 14

I review assets a couple of weeks before the shows, so, for instance, Wintersday art will need to be in the forums or on Tumblr by early in December in order to be considered for this year’s show. However, as I’ve mentioned before, I do go back in time to gather art, and some of the items to be shown in this year’s Halloween show actually came from last year’s submissions.

Keep that art coming — we love it!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

MMR or Pips. Pick one ANet.

in PvP

Posted by: Evan Lesh

Previous

Evan Lesh

PvP Gameplay Programmer

Next

Thanks for the feedback, everyone.

This thread has responses pointing out issues in the current iteration of leagues and using those flaws as reasons why a rating and point (pip) system cannot both be used in tandem as I suggested in my original response. The issues mentioned include restrictive matchmaking based on pips, small tier sizes creating a large sense of loss when dropping pips, and a lack of prestige because of win streaks and rating-based matchmaking.

With that said, I’d like to clarify my original comment regarding using both pips and MMR. Our goals for leagues are still the same: create opportunities for skill-based prestige, give rewards for effort, and keep a low barrier to entry. We’ve tried to hit these goals with different iterations of a catch-all pip system; each emphasizing a different goal at the expense of the others. Pips are an easy to understand system for delivering rewards, but we understand that rating is a more accurate display of skill. We are now looking at how we can leverage the strengths of these systems individually to better succeed at reaching all of our goals. Both pips and rating can be used within the system if they are focused on solving specific problems – not all of them.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

Reminder: Skirmish beta beginning soon

in WvW

Posted by: Chris Barrett

Previous

Chris Barrett

Gameplay Programmer

Next

Regarding how Glicko will be updated at the end of a skirmish-based match. The same inputs and outputs will be used as usual, except that total Victory Points from the week’s match will be fed in as the score for each team, instead of the week’s total War Score.

This can have different effects on how ratings will change. If team A consistently beats team B— but only a little— their ratings will be split apart faster than before. If team A steamrolls team B consistently, their ratings won’t split apart as quickly as before.

Keeping scores closer together through the game’s mechanics keeps moment-to-moment gameplay more competitive and interesting. But, if teams facing one-another that really belong in different tiers have more similar scores than before at the end, their ratings updates won’t reflect that as quickly.

The effect Victory Points have had versus traditional War Score for matches prior to now are too mixed in the final relative results to say yet if this will definitely have too strong or weak an effect in any one direction on the week’s final results. Not without seeing how they affect people’s behavior, as well.

Regardless of how they affect Glicko ratings in their first Live run, if skirmishes improve the moment-to-moment feeling of being in WvW, we can work with updating how ratings (and more importantly, match-making) are determined.

[Edit: Removed a confusing negation.]

(edited by Chris Barrett.3280)

known issue tracker is a joke

in Bugs: Game, Forum, Website

Posted by: GM Awesomeness

Previous

GM Awesomeness

Self Help Administrator

Next

You guys are right that it hasn’t been getting updated as often as it should lately. This is exactly correct:

And yet the Tracker states that not all bugs are listed.

I imagine the one Dev responsible for editing the page is extra busy lately.
Fixed bugs are listed in every set of patch notes, and many are fixed without acknowledgement. Of course, some bugs take longer to fix than the playerbase would prefer.

Several months ago I took on more responsibilities and haven’t had as much time to devote to investigating bugs as I used to. The silver lining is that I’ve trained another person on how to add bugs to the tracker, and today will be training 3 more. You should see the list grow significantly this week, and going forward it should be back to getting updated weekly (if not more often).

Regarding long-standing bugs: When we launched the tracker, I polled players here and on Reddit to collect a ton of them and added them to the tracker. Apparently some got missed, though. After I get the training and updates done today, I’ll set up another thread here and on Reddit to get another round of player suggestions.

Spam Chat Problems....

in Guild Wars 2 Discussion

Posted by: Chris Cleary

Previous

Chris Cleary

Game Security Lead

Next

There are active internal discussions pertain to issues that could impact RMT spam. We are always attempting to make the experience for our players better. Suggestions like a client side chat filter or a friend only whisper option only tackle the surface of the problem as players would have to enable those options. By doing so, they would become less social with the rest of the community and that’s not what GW2 is about. I understand that may be what some want, but I’d rather spend developer time fixing the core issues than adding surface filters.

Professor of Bearbow Math @ Tyria State // @Shazbawt // “The Crippler”

(edited by Chris Cleary.8017)

Tone Down Revive

in PvP

Posted by: Josh Davis.6015

Previous

Josh Davis.6015

Next

So, we’ll likely change things in phases so we don’t over-correct. Here’s what we’re thinking for a phase 1:

  • Reduce downstate invuln duration to around .1s. This means you still get the full condi cleanse, but you can keep cleaving.
  • Cap rally distance.

Thoughts?

Edit for clarity: these would be PvP-only changes. Also, not including any skill proposals at this point.

As long as the rally distance isn’t something super short. At least an ele’s full mistform away distance?

We’re going to test around 3000 units. That’s a little less than mid to side nodes on most maps.

Road to a new RAID

in Fractals, Dungeons & Raids

Posted by: Crystal Reid

Previous

Crystal Reid

Game Designer

Next

Sorry to hijack your answer but if you think you can break the cycle by having a raid only composed of one wing, do you also think that now bosses could also not live in circular rooms/platforms ?

Sure.

game client will not get to log-in screen

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Thx Gaile for the reply, but can’t you just post what the quick and easy process is for everyone, so we don’t have to spend hours on the phone with tech support. : )

Or would a fellow Centurylink user that contacted them, please post the quick and easy process. Thank you fellow gamer.

Fair enough. But, here’s the bit: I don’t know your region, and I am not sure of your provider (That’s the generic “your” not you specifically.)

What I’d like to suggest is that players who have found a work-around please post here. Share your Region and your Provider name, so that people across the country, with a different provider, don’t find themselves trying pointless measures.

So like this:

  • My provider is: [name]
  • I am in [state] or [city, state]
  • This is what I did to work around this problem

Thanks for sharing. We appreciate it!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

game client will not get to log-in screen

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Update: Players have reached out to their ISP (Century Link is often mentioned) and the company has recommended a quick and easy process that helped the player get back into the game. So if you’re experiencing this issue, please do contact your provider and ask them for troubleshooting recommendations.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

MMR or Pips. Pick one ANet.

in PvP

Posted by: Evan Lesh

Previous

Evan Lesh

PvP Gameplay Programmer

Next

/fifteencharacters

Because to make them play nice with each other, without impairing matchmaking, requires pips to behave in very specific ways that are more complex than anything currently on the table.

If they do not behave the right way, one or more of the three – MMR, matchmaking, or pips – will behave poorly. In seasons 1 and 4, you chose pips; in 2 and 3, matchmaking.

The current system is definitely trying to do too many things and each aspect suffers because of this. I think pips are an appealing reward system and I also think MMR is a good skill system. We need to work on getting each part of the system focusing on what they do best.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

Spam Chat Problems....

in Guild Wars 2 Discussion

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

I do like the idea of not receiving whispers from people who aren’t mutual friends. That is a worthy suggestion, in and of itself, regardless of the gold selling scum.

Frankly, I would agree with those of you who feel that way, and I do see the value of that. In my line of work, it wouldn’t be the best thing. But for most players, yep, it’s something I believe could make a good QoL change.

But I wanted to ask a question: How would you build a friend list without whispers? Or maybe I’m more wondering how would you discuss adding someone, mutually, without whispers? Open chat?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Spam Chat Problems....

in Guild Wars 2 Discussion

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

How do you suggest we “close down” a company in another country, on another continent? Yes, they have accounts. Some are purchased. Others are stolen, and they’re not stolen through a loophole in our systems, but through insecure practices on the part of the user or through a breach of another service where the user has used the same password. (Example: User has 123XYZ as their password on SomeMailProvider.com and uses the same on Guild Wars 2.)

This means:

  • We cannot close down another company.
  • We will not IP Block so that entire nations, regions, or continents are unable to join our game. (That would seem most likely to impact legitimate players, and the bad guys would use work-around.)
  • We can help players who are hacked, and we can offer advice on how to best prevent it, but we cannot actively prevent individual account thefts because that’s simply outside our reach.

Which means that you should:

  • Block them in chat.
  • Submit a report (right click on their name in chat, left click to open the report window, then choose “gold seller” as the reason).
  • Never buy gold from a third party and don’t accept it from those who do.

With your help, we can do our best to reduce the annoying chatter and, coupled with not supporting their business through spending, will have a significant impact on the company. Thanks for your help!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

MMR or Pips. Pick one ANet.

in PvP

Posted by: Evan Lesh

Previous

Evan Lesh

PvP Gameplay Programmer

Next

/fifteencharacters

Attachments:

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

game client will not get to log-in screen

in Account & Technical Support

Posted by: Regina Buenaobra

Previous

Regina Buenaobra

Content Marketing Lead

Next

For those who are having technical issues, please let us know what ISP you are using and please run this command from the cmd prompt: pathping -4 -q 100 assetcdn.101.arenanetworks.com

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

game client will not get to log-in screen

in Account & Technical Support

Posted by: Shuai Liu

Previous

Shuai Liu

Server Programmer

Next

Thank you all for sending the client logs. We believe the issue is caused by regional ISPs. There are outage reports from CenturyLink customers in the same areas. It’s likely causing network issues between our game clients and our CDN provider and possibly between the CDN edge nodes to our backend servers.

I see some players having success working around this issue by using the “-assetsrv” command argument point to a specific IP. The workaround could work temporarily. It is not recommended for the future because it connects the game client to our old CDN provider. It will be deactivated later this year.

Reminder: Skirmish beta beginning soon

in WvW

Posted by: McKenna Berdrow

Previous

McKenna Berdrow

Game Designer

Next

The 6-5-4 score is because everyone started with 3 Victory Points. We will be fixing it so that everyone starts with 0 Victory Points but this change won’t be in for a few weeks.

Game Update Notes - August 23, 2016

in Game Release Notes

Posted by: Mark Katzbach

Previous

Mark Katzbach

Content Marketing Manager

Next

Bug Fixes:

  • Fixed a bug in which downed players could appear to continue moving.

Reminder: Skirmish beta beginning soon

in WvW

Posted by: Chris Barrett

Previous

Chris Barrett

Gameplay Programmer

Next

WvW is now available in build 66,577.

Reminder: Skirmish beta beginning soon

in WvW

Posted by: Chris Barrett

Previous

Chris Barrett

Gameplay Programmer

Next

Thanks for the information. I’m looking into this. If you’re not in build 66,536, you’ll be having this issue.

Reminder: Skirmish beta beginning soon

in WvW

Posted by: Chris Barrett

Previous

Chris Barrett

Gameplay Programmer

Next

difficultshame, Aileras, TingleTangleBob, which server(s) are you on? Are you getting the error when you open the WvW dialog, or when you try to join a map? If while joining, which map?

Reminder: Skirmish beta beginning soon

in WvW

Posted by: Chris Barrett

Previous

Chris Barrett

Gameplay Programmer

Next

Dayra, I’m seeing:
Aurora Glade: 5 VP
Abaddon’s Mouth [DE]: 6
Seafarer’s Rest: 4

So each were awarded 3 VP from an initial setup skirmish that went off, in which they were all tied. Then Abaddon’s Mouth won the first “real” skirmish, and Aurora Glade took second.

White Mantle Portal Device trade back

in Fractals, Dungeons & Raids

Posted by: Crystal Reid

Previous

Crystal Reid

Game Designer

Next

We’ve been talking about this and are looking at solutions coming out with the next raid release. Don’t throw those away just yet!

game client will not get to log-in screen

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

http://www.mmoserverstatus.com/guild_wars_2

Showing US Auth server 3 is down.

This is not accurate. In fact, that page seems to be bogus. We’ve checked the authentication servers and all are functioning properly.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet