Guild Wars 2

Thanks everyone!

Hey friends!

We know some of you are still having some issues and/or are seeing them anew. If you have time while responding to this thread can you let me know:

1. What card you guys are currently seeing the issues on (even if you’ve responded before)?
2. What map are you in when you observe this issue? 
3. Please add a screenshot with your minimap showing in the screenshot (this helps QA in trying to identify the location so we can give a location for lights to programming) 
4. Please add a second screenshot with your graphics options showing so we can get a quick read on what settings you are using when the report is made.
5. Please add what issue are you reporting on? 
   • Lighting is dark to the point of no visibility (sometimes areas are darker by design).
   • Shadows having a blocky or corrupted looking appearance. 
   • Flickering shadows.
   • Something else entirely (please briefly describe what you are experiencing).

There are several issues that can be at play and we can investigate case by case.

Good day!

QA has been gathering the reports from here and the reports from [/bug] about the event sometimes breaking after completing the two pre-events and design has come up with some potential fixes. The fixes will need to go through testing and I cannot provide an eta on when they will be good for release.

For now, if the Shatterer event appears broken folks will want to see if another map is open and attempt to get into it.

Thank you guys again for reporting the issue!

Hey friends! The investigation is still ongoing. Thank you for your patience and for continuing to provide all this information for the investigations!

Hello Friends!

As we continue investing issues with the lighting in the game, I had a few requests! There are a few issues going on and in an effort to help me make an accurate list, would you please answer the following:

1. What issue are you reporting on?
   1. Lighting appearing darker than it should be.
   2. Shadows having a blocky or corrupted looking appearance.
   3. Something else entirely (please briefly describe your issue).
2. What card are you experiencing this on?
   1. AMD Radeon 7450
   2. AMD Radeon 5450
   3. AMD Radeon HD 7970
   4. AMD Radeon HD 7950
   5. Nvidia GeForce GTX760
   6. Nvidia GeForce GTX770
   7. Nvidia GeForce GTX1070
   8. Nvidia GeForce GTX1080
   9. Another card not listed (please state the card name)
3. What map were you in when you observed this issue?
4. Please add a screenshot with your minimap showing in the screenshot (this helps QA in trying to identify the location so we can give a location for lights to programming)
5. Please add a second screenshot with your graphics options showing so we can get a quick read on what settings you are using when the report is made.

Thank you guys again for continuing to provide information!

Hey everyone! I wanted to follow up with an update on this.

We have identified the cause for the lag/crashes and are looking into a fix for it, but I cannot provide an eta for when it will be out.

There is also another issue where mesmers summoning clones and phantasms can cause graphic pops and fps drops. A fix for this is also being looked into, and I cannot provide an eta for when it will be ready.

If you continue to crash but you are not a mesmer or do not suspect armor toggling – please start a new thread and we’ll get some investigating on that topic. Thank you again to everyone for the answers to the questions! It was verify helpful in identifying different areas of impact.

Hey guys!

For those of you reporting the crash – we’re looking for some more information to help us with the investigation. (some of this may repeat information you’ve stated already)

1. Did you have other players around you in legendary armor when you crashed?
2. If so, how many people do you think were nearby?
3. What professions were they? (if you know)
4. Were you all idling in town, or in combat (or were you using specific skills).
5. When you crashed, did you see a crash report window or a small dialog box with a Code=(NUMBERS), or did you hard lock and not get any messages at all (and were sent straight to desktop)?
6. Were you playing in full screen or windowed?
7. What operating system are you using?
8. Are you using the 64 or 32 bit client? (We know some folks override to the old sometimes)

I know this is a LOT of questions, but any of these you can answer for us will greatly help as we see if its legendary armor or another issue causing the crashing.

Thanks!

Thanks Dravos! The checkerboard shadows will be investigated. Glad to hear the fix is otherwise working out! \o/

Thank you all for the reports! These are very helpful. =D

Good day friends! We’re looking into this issue. While we do – if you are encountering this, could you answer the following:

• What graphic card do you use? (for example, many of you with the NVIDIA 1080 and 1070 are reporting issues. )
• What in game graphic settings are you using?

Also, there may be an issue with some locations – so if you find a spot where you encounter it – could you include a screenshot with your minimap showing?

Thank you guys!

Hey guys! The issue with the weapons not changing to Seraph in the Mystic Forge is known. A fix is being looked into, but I cannot provide an eta on when that will be out.

Concerning the PvP vendor armor not stat adjusting either – as Illconceived pointed out – there is a fix being prepped (I verified this with the PvP team as well). I can’t give an eta on when it will be out at this time.

Thank you guys for the reports!

Hey Ashantara, thank you for the report. We’re prepping a fix but no eta when it will be out.

Hey guys! Thank you for the reports. We’re working on a fix! =D

Hey Banshee! We’re aware the achievement has issues and we’re looking into a fix to make it better. Thank you for submitting this report!

Thanks for the report Dark! We’ll see about getting that filled in. =D

The patch this morning didn’t contain the fix, but we are testing a fix that hopefully will work out for a patch later. Hold tight and I’m sorry for this delay!

Hey Turon!

We currently have an issue we’re working to address in which your story can get stuck if you disconnect, log to character select or change overflow maps while a story step NPC is talking with you. If you run into this, you will see your story step greyed out in the UI and you’ll not be able to progress.

While a fix is looked into for this you can:
- Go into your story journal and select “Quit This Episode”
- Select any other episode you may have unlocked (or your personal story) and hit “Play Episode”.
- Go back to Episode 4 and select “Play Episode”.

Doing those steps, your will reset the “chapter” you are on to the first step and you will be able to try this again. (A chapter being “Eyes on Lake Doric” or "Sabotage Fort Evennia for example).

Thanks for the report Lost! We’re looking into the walls! =(

Thank you all for the reports! This is fantastic information and I’ll pass it along to the folks working on a solution.

Thank you for the report! We’re investigating the bug.

I’m glad to hear it worked! We saw some reports early this morning and are working to get it fixed. I don’t think we’ll have something for you next hotfix, but we’re working on it. Thank you guys for the confirmations and reports of the issue! It helps to have multiple reports. =D

Have fun with the release!

Hey Caer,

Did you get disconnected during the part where you were asked to speak with the Examplar? (We’re looking into an issue that if someone logs/disconnects while an NPC for the story is talking that the story step becomes stuck).

—

Also, as a work around for this bug while we look into it – if you log in and out to character select this may fix the step.

If it does not, you will want to:

1. Go into your story journal and select “Quit This Episode”
2. Select any other episode (or your personal story) you may have unlocked and hit “Play Episode”.
3. Go back to Episode 4 and select “Play Episode”.

This will reset the “chapter” for Sabotage Fort Evennia to the first step and you will be able to try this again.

Thanks!

Hey Pulsefire,

We have temporarily disabled their purchase. No eta on when we’ll be able to reenable their purchase.

Thanks for the report, MoarChaos!

Thank you for the report everyone! We’re looking into what broke and how we can fix it.

Hey Pope,

Thank you for the report. We’re looking into a fix that allows Fion to sell those in bulk (guild decorations are not allowed to be sold in bulk, despite the option being visible on the vendor). For now, double check your inventory for the Fragments of Solid Ocean as sometimes the extras go into your inventory, rather than into your guild’s storage when the bulk purchase wasn’t disabled for the decoration.

Also, it appears the chunk of the solid ocean decoration is skipping the assembly and going straight to storage (as are all the introduced fractal decorations). We’re investigating the shenanigans now.

In regards to potentially being charged for decorations but not getting them, you can try to contact CS and they may be able to help (though I cannot promise that). No ETA on fixes for the bugs at this time.

Hey friends! We’re aware there are some shenanigans with the item purchase and are looking into it. Thank you for the reports on the issue!

Good day friends! I wanted to let you know we’re looking into the issue. Thank you for your reports!

Khisanth, what other node upgrades did you have prior to actually unlocking it? (type with number, and any outputs?)

Thanks!

Thank you for the reports guys! We’re looking into it!

Hey friends! We’re aware of the camera issues on rotation and have a fix that we’re working on putting out soon. Thank you for the reports!

Hey everyone!

It is indeed not functioning as it should. I cannot give an ETA on a fix but it is being worked on. Thank you for the reports and your patience while this is being dealt with!

Hey friends,

We are aware there are some issues with the walls and are currently working on a fix. Thank you for your continued reports on this here on the forums and in the [/bug] system!

As a followup to the hotfix being officially out – the hotfix today will have addressed:

• Guild Bounty targets
• WvW Dolyaks
• Wargs in Raid Wing 3
• Creatures from the recently added events in the open world

Further investigative work will still be going on for:

• Raid Wing 3 – Bosses are being invulnerable when they should not.
• PvP – Player vs Player is seeing desyncing where players are not where they seem to be.
• Open World – The icons indicating have been downed do not always appear where the downed player is – or remain on the player after they have been revived.

If folks encounter issues they suspect are caused by the desync issues we’re working on investigating, please let us know. Thank you all again!

Hail friends,

Thank you all for your continued patience while the desync issues are being investigated. And thank you for your continued reports here, on reddit and through the [/bug] command window.

We are currently working on putting out a fix that should fix some of the desync issues affecting the different game modes. This fix will address the issue where npcs and creatures were appearing in places they should not have been due to the desync.

Issues with the crazy spike damage seen by players, and issues seen in player vs player are still being investigated.

Greetings!

Currently we are working on a handful of issues right now where npcs on long paths can end up out of sync between the server and the game client. Some clients will see them in the right place, while others will not. This issue is affecting multiple areas in the game: such as dolyaks in wvw, guild bounty npcs, raid encounters, and the open world events we’ve been putting out the last few releases (to give a few examples).

As a work around for some of the issues: sometimes clients and the server will sync back up when the creature or npc in question is registered as hit, snared or interacted with. So if you see something and can’t hit it – sometimes if you run ahead of them a bit while swinging a sword and busting out some AoE you will tag them and the client will force update their location for you (unfortunately creatures requiring an interact to trigger fighting will not work).

Concerning a fix: any fix that touches so many parts of the game has to be made carefully (as when we rush fixes we sometimes introduce new issues that make things even worse for you guys). So I cannot give an ETA on a fix – the best I can give those encountering this is that we are still working on this issue and folks will be updated when more information is available.

Thank you for the clear write up and for reporting on the issue!

Hey guys!

This issue is affects multiple areas in the game: such as dolyaks in wvw, raid encounters, and the open world events we’ve been putting out the last few releases (to give a few examples). Any fix that touches so many parts of the game has to be made carefully. (As when we rush fixes we sometimes introduce new issues that make things even worse for you guys.) We are still working on this issue and you’ll be updated when more information is available.

Thank you everyone for your continued reports! And thank you for your continued grace and patience while folks on this side work toward a solution that works and is safe.

Hey Sarika! Thank you for the report! We are tracking an issue right now where npcs on long paths can end up out of sync between the server and the game client. Some clients will see them in the right place, while others will not. We’ve got a fix that is being worked on for a future release, but it’s not going to be out for this release or for any hotfixes tied to it. =(

Hey Najten, thank you for the report! We are tracking an issue right now where npcs on long paths can end up out of sync between the server and the game client. Some clients will see them in the right place, while others will not. We’ve got a fix that is being worked on for a future release, but it’s not going to be out for this release or for any hotfixes tied to it. =(

Hail friends,
Thank you for the reports! We are aware that some players are seeing this message during different points and have it under investigation, though I cannot provide an eta for when this spam will be fixed.

Hey friends! I wanted to update you all to let you know that a fix for this is now being tested by QA for an upcoming release. Thank you for your continued patience and graciousness while we’ve been working on this.

Thank you guys for the continued reports on boons and conditions affecting siege, walls and gates! I wanted to let you know these are being investigated, but no eta is available at this time for fixes.

Thank you for the report! There are several fixes planned for this decoration in an upcoming release. ^^

Hail friends!

This is indeed a bug and we have a fix for this planned in an upcoming release provided it passes all of our QA checks. Thank you all for the reports here in the forums and to those who have been sending us reports with [/bug].

Good evening friends,

I wanted to let you all know that the team is working on a fix, but that it is going to be a bit longer before we are able to deliver it to you. It will not be out before the end of the weekend. Unfortunately this means that those who prefer or need to use the lowest setting will encounter this bug for a little while longer. While you wait, if you’ve not attempted it yet – some of you have reported that a potential workaround has been to raise the character model settings – which may be a workaround for some of you. As is, I apologize to the many of you who are affected by this bug and thank you for the continued reports and your patience while we work on fixing this.

Good evening friends,

I wanted to let you all know that the team is working on a fix, but that it is going to be a bit longer before we are able to deliver it to you. It will not be out before the end of the weekend. Unfortunately this means that those who prefer or need to use the lowest setting will encounter this bug for a little while longer. While you wait, if you’ve not attempted it yet – some of you have reported that a potential workaround has been to raise the character model settings – which may be a workaround for some of you. As is, I apologize to the many of you who are affected by this bug and thank you for the continued reports and your patience while we work on fixing this.

Good day friends,
This issue is being investigated by QA and no ETA on a fix has been made at this point. =( But we are aware its going on.

Good day friends,
This issue is being investigated by QA and no ETA on a fix has been made at this point. =( But we are aware its going on.

Thank you for sharing your work around friends!

As for this issue: QA did some investigation and it looks like the element that recognizes you are walking into the portal has been shifted a bit higher than intended. If you jump while within the portals it may trigger for you and take you back to LA – otherwise using the suggested work around of using the “leave WvW” button will work.

A fix is being investigated but no eta on when we’ll be able to push it out at this point.

Thank you for the report on the Sabetha statue! This is now being investigated for a fix.

As for the Sloth and Abomination statues – we passed through some fixes today. If you visit your hall, you should find these can be safely removed now. =D

Thank you guys for your continued investment and support of the decoration content! <3 Your reports are greatly appreciated!