Guild Wars 2

Lord Rhett.9360:

Lauren Kamieniecki.6245:

This is tracked but there is not a fix yet. I’m hopeful we will see something soon but keep in mind a fix for this would come in a regular Tuesday release and not in a hotfix.

So we have to wait yet another two whole weeks and hope it gets addressed. This is ridiculous at this point, it’s a bug that’s literally completely blocking an entire portion of the game. This should have been fixed by now.

Hey Hey, I’m just the messenger. There’s been some developments and it is moving faster but I really don’t post until the day before or day of if we are shipping a fix.

now I’m going to back away and mumble something about “soon” and stuff and we will see what happens.

Usually this is a problem when you are not fully patched up and try to play a cutscene. If this is not the case please contact support for troubleshooting.

Thanks!

This is tracked but there is not a fix yet. I’m hopeful we will see something soon but keep in mind a fix for this would come in a regular Tuesday release and not in a hotfix.

This is related to you unlocking Season 3 Episode 1. The mail is sent in error and there is nothing to worry about at this time. The team is looking for a fix.

minion.1987:

i actually like this bug mostly when it’s dark in game. made the harpies look like angels.

Well I guess that was one positive.

If there are any further really bright areas please start a new thread.

Ester Sauter.7694:

Just as an update we are taking this very seriously. We’re implementing some fixes internally and if they work out we’ll push those fixes live. This is an obscure bug so it’s taking time to fix, and we want to be sure it’s squashed for good.

Thank you all for bearing with us!

The fixes for this are scheduled to go out with the next release.

Sariel V.7024:

Belenus.9132:

Yep, the caves immediately adjacent to the Vale Waypoint in western Queensdale are glowing – both inside and out and with such ferocity that they can be seen clean across the valley in Claypool.

It’s that troll runestone, isn’kitten All this ley-line activity is going to make it go supernova.

It’s a feature?

Inculpatus cedo.9234:

Reportedly, the Devs are working on it.

https://forum-en.gw2archive.eu/forum/support/bugs/Really-Bright-Areas-Merged

Can confirm: Devs are working on this.

Fix incoming for sometime later today

packwolf.2196:

Certain npc’s are also set at ‘grey’ mobs after you use it

Yepppppppppppp… and there’s some good potential for shenanigans here but I shouldn’t mention it.

Known issue and the team is working on a fix.

This feature was pulled from release and will be released at a later time. The release note however, still made it.

Azaruil.3406:

Are the devs aware of the ranger longbow range bug? Range is supposed to be 1500 and that is what the line underneath your skills will show, but longbow shots will hit their targets beyond that point. Looks like 1800 when I tested it with guildies in spvp.

This bug has been around for a while too, figured it would get fixed but it hasn’t been yet. Possibly a bug from when base range was 1200 and the trait added 300. Wouldn’t be surprised if the added 300 range was somehow accidentally left hidden with the grandmaster longbow trait.

Almost all ranged skills have an overage, this is because projectiles like arrows and bullets don’t just “stop”.

There is a known issue where the achievements for Arah path 2 and path 3 are reversed.

This issue is being tracked.

There is a known issue where doing path 1 gives credit for path 3, and vice versa.

Magic 8 Ball says…

Tuesday should be a great day.

Seriously, there’s a fix going out that should remedy this.

Hi -

If you don’t channel and instead just press the 2 key it explodes right in front of you, as if it is hitting an invisible wall. We’ve confirmed on live that this hero point is possible to get and observed several other players earning it as well.

After the 2013 Toypocalypse there were changes to the game that broke the underlying functionality for Toypocalypse. For 2014 the team was trying to fix the bug (and really, they went up past the absolute last second to try and fix it) but ultimately had to decide between the activity working or being cut – it was that unplayable. It wasn’t a lightly made decision, especially since it had worked the year before and players liked it.

The team would still like to fix it but it isn’t a simple switch or anything. Reverting the change would break significant other parts of the game.

Soo…. I would rather queue with friends too, but I’d also like to be able to do the activity. It’s a rough tossup.

There’s a fix on one of the January releases.

We had a fix go through internally on this on monday scheduled for the 12/15 release, but it was a partial fix and the tester failed it back to be looked at again by the developer, because well… partial fixes kinda suck just as much as not-fixed.

Lunacy Solacio.6514:

This has been not working really for a long time. In many cases, the audio drivers are up to date for people. And why would dreamer and maybe one or 2 other legendaries be the ones that somehow aren’t working? I don’t have it, but I know someone that does, and we’ll test it and see, but I know the sound was noticed to have been gone a year ago.

If there are a lot of people and sounds also happening in your area some sounds do drop out.

We have confirmed that sound is not working on all machines, we have tested two configurations and have sound on one and not the other. The strongest possibility is out of date drivers. If you could update all your drivers to the latest, especially sound, and then give it a whirl please do. If you still have problems after that please attach your dxdiag to your reply in this thread.

Thanks

Ydaria.2157:

The Sign Cutting (chapter 14) quest bugged for me too after first step. I’ve tried logging out and in, quitting chapter and starting again, nothing worked for me. Any ideas?

The designer for this quest says there is a work around for this by switching your active story and then coming back. They did not specify if zoning out of the map was required, but I would check that as well.

Please let me know if this fixes your problem.

Blackwood.9072:

Lauren Kamieniecki.6245:

There’s a dialogue box that pops up when you crash to send the details to ArenaNet. Some crashes don’t generate this but most do.

Well, this may be a mac thing Lauren, but I’ve yet to have a single crash where this happened. Do you know what types of crashes do not launch the crash reports?

Unfortunately on OSX this reporter doesn’t appear. However, samples from activity monitor help. I don’t have the instructions off the top of my head but I will get them and reply back to you.

Blackwood.9072:

Lauren Kamieniecki.6245:

Hello, checking in with everyone. I have a few updates to share. There will be more later but I wanted to hit these first:

-snip-

OOM crashes

• Please continue to send your crash reports via the in game crash reporter with details about what you were doing and your system specs.
• The in game reporter is the best way to report crashes as they go directly to the programming team.

Lauren, where exactly is the in-game crash reporter? When I experience crashes my screen freezes for a moment and then goes to my desktop. I’ve never seen an in-game crash reporter. I do see a support link on the menu when I press escape and I can submit a bug, but there is not category to submit crashes. Am I looking in the wrong spot to provide a crash report?

There’s a dialogue box that pops up when you crash to send the details to ArenaNet. Some crashes don’t generate this but most do.

Kylden Ar.3724:

Lauren Kamieniecki.6245:

Hello, checking in with everyone. I have a few updates to share. There will be more later but I wanted to hit these first:

Rally to Maguuma – Stuck
We know there’s another issue around the mission and are actively tracking this bug. We have had some reports that the following might fix the problem:

• Zone out of the Silverwastes and back in (to PVP or to Dry Top, etc).
• Change your active story step in the Journal and then back again.

OOM crashes

• Please continue to send your crash reports via the in game crash reporter with details about what you were doing and your system specs.
• The in game reporter is the best way to report crashes as they go directly to the programming team.

Scout Acan

• This issue is being tracked.
• We have some reports that Acan only is broken on some megaserver instances.

Story Mission 14 – Sign Cutting

• Itzel Poison Lore was removed as a requirement.
• If you are still stuck please zone out to another map, such as PvP or Lion’s Arch, and then come back.

Thank you for the update. Looking forward to the fix for the OOM issue. I’ve seen a fair share here on 64-bit systems, so it’s not just the 32-bit issue.

Just to be clear, I’m not promising fixes – or even fixes on a timeline, even though a great many of the items I comment on on the forums do get fixed decently quick. I make sure our issues are tracked and escalated to the proper people and then I get my board with nails in it out.

A lot of the things I don’t comment on get fixed too but we would need 3 of me to be able to respond to all posts all the time.

ok now brb finding some wood to knock on to avoid the jinx…

LunarRXA.5062:

Hey Lauren, been having the exact [to-the-letter] experience with the Heart of Thorns ¹⁴ as Tamasan.6457

I’ve tried numerous relogs, but the personal story freezes us and goes transparent as opposed to a solid opaque and prevents progress. I talked to one of my friends last night and he mentioned that it took him 8 trials before he managed to get past this story arc.

The “Interact-Trigger” is visible, but unable to be interacted, much like when a player gets the Revive bug. There’s a really high mob density in this area and it’s really hard to clear them out, though I have no idea whether this would have any impact on the marks triggering for plot progression. I did my best to “clean” the earlier mark areas, but the later areas amongst all the critters seem especially buggy.

We’re tracking this but I will have someone investigate further tonight.

fixit.7189:

Thief bug with DD dodge roll modifications in old world: I lose all visual functionality any of the three dodges while in the old world. It turns into the un-traited dodge roll animation yet retains some of the effects of the trait used.

Reproduction: it just happens almost immedietly for no reason.

Notes: This is only happens in old world, it has not done this in HoT maps.

Work around: select another dodge trait in DD, dodge once, and then pick the one you orginally picked. This only works for a few moments and then it’s back to having no dodge trait animations from DD.

Yeah we know about it. It’s weird. It’s being tracked.

Tamasan.6457:

Lauren Kamieniecki.6245:

Story Mission 14 – Sign Cutting

• If you are still stuck please zone out to another map, such as PvP or Lion’s Arch, and then come back.

Still having this issue. Zoned out, quit the mission and then continued it, still stuck. Did various combinations of quitting, leaving the map, going to pvp, and everything together.

Got to the (last?) marker by the Dragon Passage Waypoint, it appeared, I got close, the UI checked off the objective, but I got nothing after. If I go to Dragon’s Stand or Auric Basin, I get the green swirly icon pointing back to Tangled Depths, but when I go there, no green markers or instance entrances anywhere I can see.

All in the last 30 minutes or so if you have logs or something you can check on me. Also available if you need to ask any questions directly or anything I can do to help. Thanks for all you guys do!

Will you try zoning out to a non-expansion area and let me know what happens?

Hello, checking in with everyone. I have a few updates to share. There will be more later but I wanted to hit these first:

Rally to Maguuma – Stuck
We know there’s another issue around the mission and are actively tracking this bug. We have had some reports that the following might fix the problem:

• Zone out of the Silverwastes and back in (to PVP or to Dry Top, etc).
• Change your active story step in the Journal and then back again.

OOM crashes

• Please continue to send your crash reports via the in game crash reporter with details about what you were doing and your system specs.
• The in game reporter is the best way to report crashes as they go directly to the programming team.

Scout Acan

• This issue is being tracked.
• We have some reports that Acan only is broken on some megaserver instances.

Story Mission 14 – Sign Cutting

• Itzel Poison Lore was removed as a requirement.
• If you are still stuck please zone out to another map, such as PvP or Lion’s Arch, and then come back.

ohhh emmm geee some little bird just told me a hotfix is coming asappppppp

ecks

dee

Orpheal.8263:

Kylden Ar.3724:

I have crashed over 10 times in 2 hours of play.

Its nice to see, that i’m not the only one, which has in the new map(s) (sadly it happens in the next map also ..)

Cause i am crashing for already like the 6th time now also too within a short time period and as described in my fist post, this is somethign that usually happens to me only rarely in like tequatl or tri wurm battles…

But HoT seems to have a massive performance problem, otherwise i absolety can’t understand it why these maps seem to be so extremely stressful für our PCs, when in fact just a tiny portion of “action” is running in the map that absolutely comes nowhere near the stressy performance that comes up with one of these super world bosses where you need like 150+ people on the map on the same spot spammign their attacks…

This is a kind of problem, which will in future return more and more again and again, if ANet doesn’t grab this dumb problem finally on its ROOT – and the root problem with this dumb OOM crashign is the bottlenecking of our maximum memory space due to the outdated silly 32bit clients that were more than good enough for games like 10 years ago, but are with games that size and of that performance structure of GW2 totally overwhelmed by now with just the limited memory space of roughly 4GB which 32bit clients can maximum handle with.
I’m pretty sure, we’d see alot lesser OOM crashes in the whole game, if we would get finally like every modern high quality PC game todays, be it MMo or not, a 64bit client…

The 32 bit client era is long overdue OVER and should get axed finally once and for all !!

Programming is saying clients are running out of memory because settings are too high, they suggest lowering settings to alleviate the problem.

Lonewolf Kai.3682:

I’m crashing every 1 hour or so. And upon crashing, I have to do a data archive repair……. every… single…. time…..

Considering I’ve been playing since 7am, and it’s 6pm where I am now, you can say it’s been quite annoying.

Is anyone else experiencing this?

We have reports of people running out of memory due to their graphics settings being set too high. Maybe try bumping it down? And if you do get a crash please use the reporter to let our programming team know.

Multisensory.3894:

Any chance we could get an update on the Pact Assaulted bug? The one where it only spawns 2 of the 3 Pact soldiers you need to save. I’m wondering if I should wait for that to be fixed to go into HoT so I’m caught up on the story, or just start HoT now.

Working on it but there is no fix yet.

Kylden Ar.3724:

Ok, we are now to the point where this happens almost every 2 minutes in Verdant Brink. The expansion is virtually unplayable for me.

Any word on a fix or a refund? This is kinda bad.

Kylden will you submit your next crash report via the crash reporter and leave a comment such as “Attn Crash Deputy” with a brief description of what you were doing. Please also include your in game name and your email in case they need additional information.

Raven.9603:

Program.8017:

Trying to open blue or green map meta bonus chests from auric basin will instantly crash my game every time.

I am having the same problem. for me, it began with the chest reward for killing an octavious. cause game to crash and critical error window to pop up.

We know about it and it’s being worked on.

EspenSandmark.2374:

Lauren Kamieniecki.6245:

Farhan.2416:

Had the Prologue: Rally missing instance entrance bug for about 11 hours now..

Would it not be possible to wipe the storyline for everyone who’s still on the prologue, because from what I’ve seen people who play the prologue after the patch are fine?

No that would be pretty dangerous.

Also tester just repro’d, time to ride this choo choo train out to live… once we get the fix to test that is.

Any updates? <3

It’s currently on track for the next hotfix. I don’t really like to comment until it is fully signed off because I believe in the jinx.

brb finding something made of wood to knock on…

Shadogate.9124:

Lauren Kamieniecki.6245:

Farhan.2416:

Had the Prologue: Rally missing instance entrance bug for about 11 hours now..

Would it not be possible to wipe the storyline for everyone who’s still on the prologue, because from what I’ve seen people who play the prologue after the patch are fine?

No that would be pretty dangerous.

Also tester just repro’d, time to ride this choo choo train out to live… once we get the fix to test that is.

GREAT NEWS! Keep it up

Well I did put a bounty on this one and looks like I am taking him to lunch at some steakhouse next week. :x

vegan.4329:

I am still waiting for a reply. I bought HoT. I cannot open the story to play. 4 hours later, no response. What gives?

Please contact CS, they will be able to sort it out for you.

Farhan.2416:

Had the Prologue: Rally missing instance entrance bug for about 11 hours now..

Would it not be possible to wipe the storyline for everyone who’s still on the prologue, because from what I’ve seen people who play the prologue after the patch are fine?

No that would be pretty dangerous.

Also tester just repro’d, time to ride this choo choo train out to live… once we get the fix to test that is.

Cozza.2836:

Lauren Kamieniecki.6245:

LovingFaces.3658:

Yes i have purchased the HoT expansion. and no im not a complete idiot. I think.

Nobody thinks that

Any update? Since I am just sat here refreshing the forum every two minutes, waiting for a fix, instead of enjoying the game like everyone else has for the past 10 or so hours… :/

We have devs working on it and we have QA attacking it too. Testers are pretty down the workaround they thought of didn’t work.

We would like to know if switching your active story to a different one and back clears up anything.

I know you guys are really bummed, and trust me I would be out for blood too. Development is doing everything they can to resolve this as fast as possible and we’re trying to get them additional information to solve this as quickly as possible.

LovingFaces.3658:

Yes i have purchased the HoT expansion. and no im not a complete idiot. I think.

Nobody thinks that

mexay.3902:

Lauren Kamieniecki.6245:

The tester’s theory is this will work, but he’s not 100% sure yet.

Tried it. Hasn’t worked :/

We’re going to try importing your live character to one of our dev servers and see what we get.

Did you:
Crash out of the mission?
Quit out of the mission? Also how did you quit out if so?
Lock up from no cutscene playing?
Fully patch client or still streaming?

Shadogate.9124:

Lauren Kamieniecki.6245:

Shadogate.9124:

Lauren Kamieniecki.6245:

Hi dudes -

I am reading the thread, and the testers are too. Some of the first few pages:

1. No extra character slot! – These are added once per week. Please submit a CS ticket if you don’t have one after a week has passed.
2. Stuck/frozen in Torn from The Sky – If you have not fully patched the client you will freeze when hitting a tripwire while the client downloads the missing cinematic. Solutions are to fully patch or wait for it to download. I know the waiting looks pretty sketch and you just want to push the close button or force quit.
3. Missing Achievement Points – We think this has to do with Halloween Achievement points from 2014 being reset in 2015. Investigating.

But no mention of anything about the VERY FIRST MISSION locking people out of the rest of the content..

Ah yes, I was only on page 4 when I read this – I have finished now.

Locked out seems to be solved with zoning from Silverwastes to Verdant Brink and then starting the mission again from there. It’s not confirmed yet to work, I only post after internal confirmation and that is in progress.

My original report is on page 1… Plus how can we solve it by zoning to Verdant Brink when we haven’t even got there yet..

The tester’s theory is this will work, but he’s not 100% sure yet.

Shadogate.9124:

Lauren Kamieniecki.6245:

Hi dudes -

I am reading the thread, and the testers are too. Some of the first few pages:

1. No extra character slot! – These are added once per week. Please submit a CS ticket if you don’t have one after a week has passed.
2. Stuck/frozen in Torn from The Sky – If you have not fully patched the client you will freeze when hitting a tripwire while the client downloads the missing cinematic. Solutions are to fully patch or wait for it to download. I know the waiting looks pretty sketch and you just want to push the close button or force quit.
3. Missing Achievement Points – We think this has to do with Halloween Achievement points from 2014 being reset in 2015. Investigating.

But no mention of anything about the VERY FIRST MISSION locking people out of the rest of the content..

Ah yes, I was only on page 4 when I read this – I have finished now.

Locked out seems to be solved with zoning from Silverwastes to Verdant Brink and then starting the mission again from there. It’s not confirmed yet to work, I only post after internal confirmation and that is in progress.

Hi dudes -

I am reading the thread, and the testers are too. Some of the first few pages:

1. No extra character slot! – These are added once per week. Please submit a CS ticket if you don’t have one after a week has passed.
2. Stuck/frozen in Torn from The Sky – If you have not fully patched the client you will freeze when hitting a tripwire while the client downloads the missing cinematic. Solutions are to fully patch or wait for it to download. I know the waiting looks pretty sketch and you just want to push the close button or force quit.
3. Missing Achievement Points – We think this has to do with Halloween Achievement points from 2014 being reset in 2015. Investigating.

Dainank.1308:

Qol?

What is that?

Quality of Life.

It prevents you from selling things to a vendor that you didn’t want to sell, etc.

Elrey.5472:

Actually I had this bug commented in guild chat 1 week ago, might be useful for you to reproduce it Lauren.

• It appears that a mesmer used invisibility/blink to skip a certain part after the cage. That prevented the next stage to get triggered.

Sorry that I can’t give you more details. I think they filled a report /bug though, so you might just find it on your logs.

What character name did you submit it on? The DB with the /bugs is quite… large… and this will make it easier for me to find it.

Your mesmer probably blinked past a tripwire, or that sounds like the likely scenario.

There isn’t a dev command that will reset, but I’m interested in the following:

Previous 2 fractals in this group
Group comp
Anything special or speed run-Esque in this fractal before it locked up?

This is new as far as I can remember, so I’ll have it investigated and logged. Real sorry your fiancé ran into this.