Guild Wars 2

Update: 22 July 2013

130707-002429 Resolved
130712-000965 Resolved
Jeigh.8637 Resolved
130705-000728  Agent responded to you on July 5th. We can help you, but you need to read the response and follow the instructions.
130705-000302 Question answered July 4: We are unable to replace Karma.
130719-000281 We cannot replace the item that you mailed to another player. In the future, please use the Trading Post for all transactions.
130709-000067 This account was not compromised and was involved in cheating. It will remain closed.
130712-001670 This account was not compromised and we cannot offer an account restoration upon request.
130718-001933  Declined: You cheated and are asking for a reduction of your termination to a one-month suspension. That is not something we will do.
130711-000509 Declined: As has been explained in many tickets you’ve submitted, the account will remain closed. Please do not submit additional tickets.

Please do not worry about not having a serial code. It’s a great way for us to verify account ownership, but it by no means the only way. Simply contact Support by filing a ticket through the “Ask a Question” tab on that linked page and a team member will be able to assist you.

We reviewed the chat logs and this player isn’t a spam bot. There’s a lot of actual conversation between the guild messaging.

Natedeegreat.1390:

Astral Projections.7320:

From what you said, someone else (your cousin) is the actual owner of this account and you both play on this account. First, it may be that person who did something, not you. Second, it’s the account holder who needs to contact support not you. Third, ANet doesn’t like people sharing accounts because of situations like this.

I did not mean me and my cousin shared accounts, MY actual account is banned and I can’t even log onto the forums to make my own post. This account “Natedeegreat.1390” belongs to my cousin, and he let me log on to make this post. So yeah.

Please read this post on the subject of posting from someone else’s account. There is a way for you to submit a post without accessing an account.

Then it would no longer be unique. Please let’s not get into an off-topic discussion. My first comment was clear enough.

gassy.8975:

And if you use that email and password combination at other sites, change your password at those other sites as well.

Yes, that’s what “unique” means.

JustTrogdor.7892:

I have noticed this for a long time on my server. There is a “person” about every half hour or so spamming guild invites. It occurs all through day it seems no matter when I am on. The characters name is always the same and the message is always exactly the same. It seems to rotate starter maps. Also the message always has a white square before the text like some weird character. That probably has nothing to do with, just throwing it in there.

It isn’t a big deal to me overall I was just wondering if this was typical of an actual person doing this or if there are indeed bots that guild spam. It just seems odd because I play off and on at all hours of the day and night and it seems like I see it each time I’m on.

Interesting question. I suppose it could be a spam-bot. I’m going to get some advice about how best to report this.

I think AP’s advice is very sound. If you think the account was accessed, contact Support. If you don’t believe it was accessed, but that access was only attempted then change your password (something complex, something unique) and see if these attempts stop.

This account has been reinstated, with apologies for the error.

What do I do when I no longer need my post in the forum??

Here’s a tip: If you post on the forums and then get an answer, please don’t delete your post! You can help other players by instead responding to the thread as an update:

• Thanks, Fred, that answered my question.
• Mary, your suggestion that I empty my mailbox helped and I got my item!
• This issue was resolved by the Support Team and I’m now back in the game.
• I discovered that my ISP was having issues, and I was not experiencing a technical support issue after all.
• I submitted the requested Game Advisor report, and the TS Team told me [insert what you learned here]

Each of those responses — which should take just seconds — can help a dozen other players! So please don’t leave us with answers without questions, but instead leave the question and post an update.

Yours for better, sounder, more helpful forums — for the greater good!

We’re going to take a solid look at those reports and we will take action if we can find a pattern of abusive false reports. That’s not to say we never make a mistaken, so if someone is blocked in error, we invite them to contact Support by filing a ticket through the “Ask a Question” tab on that linked page so an agent can take another look at the whole report/suspend situation.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

I disagree that we’re “ultra strict” but we are keenly aware that we serve players from around the world: different languages, cultures, genders, ages, and degrees of sensitivity to name issues. What you need to know is that if a name is allowed (not blocked at creation) in the game it cannot be blocked by a player. So if someone uses “creative spelling” for a curse word, everyone is going to see it. And that is why we react: Not to be politically correct, but to ensure that our players are comfortable in the game.

The name your chose, for whatever reason, is going to be misunderstood by a large number of people as being “creative spelling” for an offensive word. I personally can’t see how someone would use the “f” sound to try to emulate the letter “p” but maybe I’m just too literal. The instant I saw the name (in my review) I thought “That’s not going to do.” As did the agent who reviewed. As did my team.

The name must be changed, but because this was your first name issue, you were unblocked less than five minutes after the name was reviewed, and you are free to continue to play any time.

Thank you for understanding.

Reviewing today. I will reopen the thread when I have more to post about this.

But please note: Your girlfriend should never allow anyone to access her account, for any reason. I do understand you wanted to make your case, and again, we will review this because it has been three days now. But accessing someone else’s account is disallowed, and risky, and since you made it clear you were doing that, I need to make it clear that that is the wrong thing to do.

What’s the alternate, when you want to post? Have your girlfriend post for you! Many friends, guild members , family members, and significant others do this, and it works just fine. Simply have her post something like this: "Here is a message from (name): {message} }

Please everyone, keep this in mind for the future. I’ve been doing this since 2004, and I’ve seen too many cases of shared access that resulted in a bad outcome (account dispute, theft, etc.) so no matter how much y’all trust one another, keep that password private!

It is true that we cannot offer to split accounts, or to move characters between accounts. The character data is so intertwined with the game code that separating the characters and moving them is simply impossible. (And if it was possible, then yep, the HoM would only tie to one account, not three.)

Quite honestly, I do not think this is something that we will be able to offer in the future, although devs have surprised me in the past and what we thought was un-doable becomes possible. But in the short term, however, as much as we would like to help with this — particularly because you’ve been such an amazingly supportive player! — we just can’t do it.

Paranoja.7460:

Is this kind of joke or what ? Log in to the game and runs up error with suspend ? from verbal abuse (I think that you recognize my right) it changed to “unacceptable name in violation of the user agreement and rules” ? What name? “Mindfaker”? consisting of words “mind” and “fake” ? I do not get this farce … arena net scores.

I agree with you. That name is not offensive. I think that an agent may have reviewed a report, or have spotted it in the game, and at a glance thought it was “creative spelling” for another word that starts with “F.” And I feel sure that is not what you intended.

Did you submit a ticket? If so I’ll flag that for an agent. If not, I’ll get this name uncensored.

Apologies for the mistake!

Psycho.4582:

I recently tried to change my password (Lots of random access request emails getting sent to me)
When I tried to change it, it would not let me. I entered the correct current password, and a new password that was longer than 8 characters. When I click the change button, the page is just refreshed with the Re-enter password field having a red glow. I am sure I’m entering the same password into both fields.

Hmmm. I’m not sure why that would happen, but know it could be caused by a variety of things, like using disallowed characters, not using a uppercase letter, etc. But normally, you’d get a “help note” to tell you what to adjust.

I’d suggest you try again a couple of times, but given you’ve gotten those authentication emails, I’d then recommend that you contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Ryodan.1687:

I worked!!! but i still couldn’t buy the options that gives 2800 gems for 35$, But it worked when i tried getting 1600 gems for 20$, I got the 20$ twice so i can get what i wanted,
I am so happy, Thanks a lot for everythingDDDDDDDDDDDDDDDDDD

So glad that worked for you, and thanks a bunch for reporting back. It’s good for us to know what works and what doesn’t, so we can help other players.

Enjoy!!

Ryodan.1687:

My friend told me that this once happened to him, and it worked the next day, i hope he is right, guess i will have to wait, Thanks for your time

Happy to (try to) help. You’ll update, right? I’d sure like to know that this all sorted out well for you.

Ryodan.1687:

Thanks for your help, I went to “Ask a question” and filled everything except for “Billing info” that says “Last 4 digits of the CC used to create the account or Paypal InvoiceID, and Billing Zip/Postal Code” What exactly should i write on this?

For those areas that you’re unsure about, please write None so that the ticket can process with as much info as possible, but without a delay due to some questions being irrelevant or unanswerable.

Hey there, Ryodan. I just read a post by a helpful player on this link: https://forum-en.gw2archive.eu/forum/support/account/payment-approval-failed-SOLUTION/first#post2422048

I think that may help you as well. Could you give it a try and let me know by posting here? Thanks!

This is so helpful, Azimaz! Thanks for posting this tip. I had forgotten about that, but it’s good to have it “out there” to help others.

I would wish that taking those steps wasn’t actually necessary and I’m sure we’ll work to correct those “approval failed” issues. But it’s great that you have posted a legitimate work-around that I am sure will help many other players!

~ runs to another thread to share this tip ~

Ryodan.1687:

I always bought gems and it always worked well, But i am trying to buy now and it’s not working, i have tried more than 10 times and it’s still no working, i am getting the message that says “Payment approval failed”, Please help me

For an individual situation like this, you really must contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

And thank you for supporting our game through your gem purchases — we really appreciate that!

Offensive language is offensive language. It does not need to be directed at another player for it to be actioned. (And in fact, it appears your comment was directed at another player, coupling offensive language with potential harassment.)

You breached the rules and you were suspended. Serve your time, use better judgment in the future, and all will be well.

Incidentally, no player member of this forum can help you with an appeal, so posting this sort of thread is pointless. For those who have reason to appeal (which doesn not seem the case here) only a ticket to support will result in a review of the situation.

Bacon.2360:

Anet is saying that they used UTC time instead of server time to give out the kites. So a purchase made at 7PM June 30th is actually at 2AM July 1st. GG, real classy Anet ignore your own server time!

There’s no way to run any sort of promtion, contest, or event without using a timezone and UTC is more widely known that PDT/PST. I’m sorry you’re unhappy. But please note you purchase 10 days after the promotional period, not a few hours.

Mike.7983:

Same deal as above don’t suppose someone at Arena Net could look into the missing kite issue, I believe I bought the consortium harvest sickle and many of the south sun supply crates before the deadline and did not receive any free promo kites.

If this doesn’t help if there a way to check the dates of the items I have purchased stuff from gem store?

Feel free contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to look into this for you!

Well, JT, I have no idea you knew the song, too!

Annnd, to wrap it up:

For all those purchases we hold dear
Just clear the mailbox and they’ll appear!

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you with this request.

ShadyNZL.9018:

I love happy endings…especially when kites are involved.

Me too! Glad that this all worked out for you, knulrik!

We do not get involved in internal guild issues. If you feel you want to pursue this, you’ll need to contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

Thank you for sharing those comments, AP.

Kodiak — Support will be more than happy to help you! So I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

And thank you for your support of our game!

I suggest you contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

external.4571:

Hey gw2 team. I was wondering every since i got my commander tag on my ranger (euan aruna ivory) i’ve been wanting it on my mesmer (external the herald) mainly because i am not the more reliable commander (i mostly lead my zerg into a death trap without meaning to) and now i want my commander tag on my mesmer for the simple fact of guild missions. it would help myself and the CNB guild alot if you could make this happen for me since it took alot of savings and supply to raise 100gold and i really don’t want to go through that process all over again.

Please can you do this gw2 team

As far as I know, we don’t move achievements between characters. In fact, I know of no tool or resource that would allow us to do that. You’re welcome to ask via ticket, but that’s my understanding.

avantar.2148:

as the title says, i want to transfer to a more populated server. i know that it is free if you delete all your characters, i don’t really mind that but if i delete them all will i keep all my bank items?

Please just be sure to remove items from character storage, as well, and you’ll be just fine.

jamesrobert.5087:

Shaxe.6059:

Now that the bug was found and fixed..
Jul 16 Patch Notes:
Fixed a bug that would prevent players from receiving their achievement chest if encumbered.
Any word on receiving the lost chest(s) for some/all players?

I lost a large achievement chest because of this bug. Inventory was full, zenith skin went into the “overflow” window but the chest did not. Submitted a bug report but haven’t heard anything back.

Great that they fixed the bug… but are they going to replace the chests that we didn’t get because of it???

Have you submitted a ticket? If not, I encourage you to do so.

Using your display name, I can’t find a ticket from your account, but perhaps you’ve submitted it using a different email address than the one associated with your game account. I can see that someone accessed your account today. I’m assuming that is you, and that this is resolved. If not, please update your ticket (and close the second one) and the team will help you.

RoRo.8270:

Has anyone been banned yet for using this? I know that ANET hasn’t taken a stance on this. I want to try it out but don’t want to jeopardize my account

Please don’t use the forums to try to “vet” a third-party program. All that can be said is here: https://forum-en.gw2archive.eu/forum/support/account/Policy-3rd-Party-Programs-Multi-Boxing-Macros/first#post354869

JustTrogdor.7892:

Forstral.3752:

I am almost positive that I redeemed a gem store gift card between the first of April and the end of June. I used the gems in June to change worlds, but I did not receive the kite that my other guild mates have received.

They send them out in waves. It may take some time. The last appreciation gift took some around a day to get.

The distribution is complete. If you wish, you may submit a ticket and a support team member will look into this for you.

In about 99% of the cases, removing some of your mails — the ones marked with a little envelope — will allow you to receive your items. If not, please do submit a ticket.

We are putting up a Knowledge Base article about this, and a pop-up messages as well, so those who start to submit a ticket about this will get the info that may help them resolve the issue. In the meantime, this is a known issue and we are working on an in-game solution to it, as well!

ShiningSquirrel.3751:

zerotwo.4731:

A player offered to sell me 20 charged lodestones for 40 gold. In trade he didn’t bother sending the stones. I reported him but will I ever see my gold?

No, Your gold is gone forever as well as the load stones. The trading post is there for a reason, if you choose not to use it, you are on your own and support will not help you.
You can report them (which you already have) but that is pretty much the end of it.
Take this as a lesson learned, never trade outside the trading post.

I think this about sums is up. I’m sorry that you were scammed, zerotwo, but highly recommend that you use the TP in the future!

Brother Grimm.5176:

I know this might need to go into a suggestions area, but should there not be a change to the mail icon (like the indicator when you have new mail) if the mail is full? Is it possible for the icon to change if the mail is full and you have additional mail queued up?

Just a suggestion (that should likely go in another forum….).

See above.

EnemyCrusher.7324:

Gaile Gray.6028:

This is a common issue and we’re working on a better solution. In the meantime, we appreciate our forum members who let players know about this, even if it may get a little old to sing the “Clean Your Mailbox and Your Goodies Will Arrive” song several times a day.

I might have a solution to help you sing that song less often: https://forum-en.gw2archive.eu/forum/game/suggestions/Archive-Mail/first#post2402533

(Sorry its a long post, but I wanted to be detailed)

I am already actively proposing detailed solutions that could address this issue, so I don’t think I will take the time to read your suggestions now, although it’s great that you posted them (and in the proper forum, too). The process of making game changes is seldom quick, but I feel sure we’ll address this in the future.

There are in-game mechanics that address / prevent accidental deletions. You cannot delete a character without going through a couple of confirmation processes and without getting a warning about possible item loss. I don’t know what we can do, systemically, to address this issue any more clearly.

I do know that at the present time, we’re not in a position to dedicate resources towards offering a “do over” for these issues and certainly the process of a full account restorations is too time-consuming to offer (and would be inappropriate in these circumstances). Right now, having an agent research the matter and somehow replace the item would extend the time we take to respond to players with other issues, like account hacks. So this isn’t a service we currently can offer.

Snuset.3708:

JustTrogdor.7892:

Clean out your mail. They won’t go through if your mail is full. 99.999% if the time this is the problem.

The mail-icon didnt show red so didnt know it was full, but this was indeed the case. Thanks!

This is a common issue and we’re working on a better solution. In the meantime, we appreciate our forum members who let players know about this, even if it may get a little old to sing the “Clean Your Mailbox and Your Goodies Will Arrive” song several times a day.

Please note the different comments from players about this system. They make very valid points about eligibility. If you have issues, know that we’re investigating, but there are also misunderstandings about how things are supposed to function, so be aware of that as well.

We do not approve or condone of the use of this program, as it can be used to cheat or to gain undeserved advantage.

There is no need or means to report this for someone else. Since you have been in touch with the guild leader, and he is aware of the concern about his account having been hacked, then he needs to contact Support by filing a ticket through the “Ask a Question” tab on that linked page so that the team can assist with the issue.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Glad it sorted out. Thanks for posting to let us know.

KenRS.6593:

Hello,

I’ve confirmed my new localization connection, but I live in Aude and in the email it says Clermont Ferrond. Have you got error in my account database?

Edit: Oh I see it’s approximatively

Yes, it’s approximate. And it can be quite a big difference, sometimes. It’s good you’re watching this stuff, though!

I don’t know why you would have been suspended for two weeks. The general suspension is 3 days, but no warning is given, as per the Conduct Breaches and Outcomes document. Most importantly, though, I note that this has been resolved and you logged into the game today, so I assume all is well.

You know, the game logs do show a few rude comments, as you honestly mentioned. We all know that there could be a rare “slip of the tongue” and I’m figuring you’re not at all likely to do that again, so thanks for the self-awareness.

Cara.8749:

I have created an account under a certain email address that will no longer be available in the near future. Is there a way to keep the account name as is but have all correspondence sent to my new email address?

Also, I have a 2 other accounts (for my kids…mostly). Is there a way to link them all to a single email address? I see that there is a Link to Account but I think that is for GW1 people to link to their GW2 accounts.

Thanks.

Each Guild Wars 2 account must have a unique email address. The only thing it could share, in the Guild Wars spectrum, is a single Guild Wars email address. It would not be possible for us to link three GW2 accounts to a single address.

If you wish to change your email address, and if you find you are not able to do so yourself, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.