BTW I did report my first bots yesterday. I wasn’t completely sure they were bots, but since they ran in circles and had names like “asfsfs” I figured they might be.
If you’re submitting a ticket, hold down the key to display names and send that with your ticket. We <3 getting names to research!
Guys at Arenanet and all people at the support center thanks alot for the immediate help you provided to me. My problem has been solved. If it was a hack attempt I lost nothing so I am happy. Thanks again. Keep up the good work
Thanks a lot for updating us, Dimitris. So glad it worked out well for you!
For issues like this, always get in touch with Support as soon as possible by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.
We will be able to offer account restorations in the future but we cannot offer that service quite yet.
120922-003995 Resolved with distribution on 3 October
120922-003995 Resolved with distribution on 3 October
120910-002395 Resolved with distribution on 3 October
120926-005208 Resolved
120916-005788 Resolved
120919-000303 Tome of Influence issue; a resolution is under development
120915-001298 Tome of Influence issue; a resolution is under development
120911-004939 Tome of Influence issue; a resolution is under development
120827-006798 Tome of Influence issue; a resolution is under development
121005-003235; duplicate of 120830-006445 Under review by senior agent
120928-003604 Under review by senior agent
120930-003046 Closed. We simply cannot allow the use of an account name that is invalid for Guild Wars 2 account.
120911-003717 Sent an email as a test; please respond if you receive it or post if you do not. In the meantime, we’re investigating your initial issue, as well.
If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.
120922-003995 Resolved with distribution on 3 October
120922-003995 Resolved with distribution on 3 October
120910-002395 Resolved with distribution on 3 October
120926-005208 Resolved
120916-005788 Resolved
120919-000303 Tome of Influence issue; a resolution is under development
120915-001298 Tome of Influence issue; a resolution is under development
120911-004939 Tome of Influence issue; a resolution is under development
120827-006798 Tome of Influence issue; a resolution is under development
121005-003235; duplicate of 120830-006445 Under review by senior agent
120928-003604 Under review by senior agent
120930-003046 Closed. We simply cannot allow the use of an account name that is invalid for Guild Wars 2 account.
120911-003717 Sent an email as a test; please respond if you receive it or post if you do not. In the meantime, we’re investigating your initial issue, as well.
Yes, I’m sorry, we discontinued accepting Discover last week. I believe you could set up a PayPal account and purchase from us through PayPal when you pay PayPal via Discover. (Gosh, I hope that makes sense. )
What do you mean by “an unofficial server.” If you mean a third-party game server, those are strictly disallowed and no advertisement of such a thing — if it exists — would be allowed, no matter how infrequently it was posted.
To report in Guild Wars 2, select the character and then go to the upper, center of your screen and right click on that character’s portrait. When you do that, you’ll see a lot of options, including “Report” at the bottom of the list. Choose report and submit your note then.
We do not have a date for that, yet. If you are concerned about loss of progress, you should wait. Frankly I think I’d move on, but the choice is yours. We’ll try to update soon on this service.
Five of five experienced agents — a mix of males and females — agreed that the name was either intended or accidental “creative spelling” for a body part. I did not count myself in the vote, and saw “critter,” but the others pointed out that the spelling was just too close as to make them uncomfortable.
I acknowledge the name is used in other games. But just as we’d disallow the name Penus, even through it’s not precisely spelled like a body part, we will hold the block on this name.
offensive words ..yes banned.. actual names ..they should be allowed.
Sorry, no. Guild Wars 2 is played by people from many dozens of countries, from a variety of cultures, ages, genders, and racial backgrounds. We’ll keep the game world pleasant by not allowing the names of mass murderers and other unsavory people. That’s our policy and that has proved to be a reasonable and well-accepted practice.
I believe you used a shared password, and that’s a very bad thing. For more information, please see Mike O’Brien’s article on account security. I do not believe that they got your credentials from Guild Wars.
As far as changing your password, I’m sorry you’re having difficulties. I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.
I understand the question and I’m looking into this. We do have a formal Naming Policy, but I’m not sure that suspension (not a ban — bans are forever!) and name censor may have been a bit beyond what most agents would do. I’ll look into this.
So can you please add an option in the Account Management to allow us to choose which countries we might be willing to allow access to our account from
Because hackers proxy into all sort of “legitimate” countries, I don’t think this is a good or viable idea at all.
As of about 4:00 AM Monday morning (10/08), the issue with players being unable to delete character has been fixed. If you have continued problems, please feel free to start a new thread (and keep all similar posts in the same thread, please) but we believe that this has been fully addressed and all will be well now.
And thank you for having the courtesy to post here to let us know all was well.
Sometimes people post here and then forget and when I do the look-up, well, it’s a bit of a waste of time. So posting to say something is resolved is very appreciated!
Our team is working on anti-bot tools and we hope that this sort of issue will soon be greatly reduced if not eliminated. In the meantime, please click on the bot and use /report to submit a report. Thank you.
The fact that this happens indicates a risk. The fact it happened so often indicates you may be at considerable risk. (Sorry!) And yes, it’s possible that one of those attempts was successful, and if that is the case, you should contact Support immediately so they can help you regain access to and re-secure your account.
I’m sorry that this happened to you. The most likely situation is that you used a password that you have used in the past, and that password was available through one of the many stolen password lists that are available to RMTs (Real-Money Traders).
Changing the password every week is good. But you must use a unique password for the game. Please read Mike O’Brien’s article on security for more information: https://www.guildwars2.com/en/news/mike-obrien-on-account-security/ And note that we are adding additional means for players to secure their accounts in the future.
im just so frustrated at guild war 2. haven’t been able to play the game due to lag and fps issue. my computer spec is way the min requirement. i try everything updating everything.
now i just want a refund.
Our Technical Support Team would be happy to try to help you with the issues that you are experiencing. Please post the details you can provide in the TS Forum. They really will work with you on this!
As a team the name was discussed and the majority felt that having Mass Murderer in the game was just too borderline to allow. (We don’t allow the proper names of mass murderers, so removing the term was also felt to be appropriate.)
I believe you found that you were not suspended, just that the name was changed. You’ll be able to rename in the future, if you desire.
As to your guild issues, please submit a ticket so the team can take a look at the situation.
We do not and cannot block IPs upon your request. It’s unfortunate that your account was compromised. Please follow the security measures outlined in Mike O’Brien’s Security Article and know that we do have plans for ways you can enhance your account security that will be coming soon.
We’re not going to make the Potty Mouth Server. There are rules, and you agreed to them when you joined the game. You disagree with the rules, but your playing on our private servers, and we intend to keep the game world pleasant for our players.
A server can have all sorts of things happen, and political chat is one of them. Move on and ignore and you’re fine. But offensive language has nastier outfalls, and it’s not allowed.
So, yes, you can swear. No, you may not. And if you do, and if it is seen or reported, action will be taken. That’s not a ban that is a suspension. Please make better choices in the future.
LeCreaux — I’d really like to help you. Do you have any of the ticket numbers, so I can look this up? Alternately, could you PM me your log-in name? (That would be an email address.)
Hey just got back, I don’t have the ticket number, and I have already left the zone. I just wanted you guys to be aware that the system isn’t working quite as intended, and I am glad you have responded as that means alot to me.
I’ll pass the word along, and thank you.
Are you still squelched? If you stay in the game and do not speak for a while, any marker on the account will roll off.
I logged on yesterday to play and and saw 6 mails 3 black lion keys and 2 dye kits, I did not purchase these items and am now out 900 gems ! I check my security via the account page the only log in that day was me that morning. When I check the mail it said purchased 1 min ago . But from what i’ve read in the forums I am probly out the gems ,so my main purpose of this post is to let you know theres is a problem in the system with the gemstore auto buying things. On a side note i’m glad it was at least items I will use.
Everything I know about the system tells me that the Gem Store cannot auto-buy things as you described. I believe your account has been compromised. Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.
If this turns out to be a game bug, the CS Agent will file a bug report so that QA and the Dev Team can look into the matter.
We would not block someone for posting every ten minutes. If that happened, an error was made. Or perhaps there’s some other element involved, I don’t know.
Please provide your 12-digit incident/ticket number so I can do some research.
Its gone 3-4 weeks now since i got hacked still no help submitted a ticket done everything what needs to be done no help what so ever.Will i ever get my account back?
Please post in the sticky thread above for those issues that are more than 4 days old. Thanks.
ArenaNet cannot approve or review or “vet” any third-party programs. Our general policy is that anything that gives advantage is forbidden; anything that imbalances the game in favor of one player over another is strictly disallowed. With that said, we are aware that some utilities help players without impacting others, that is, they do not give anyone an advantage over someone else.
Our development team is not able to review third-party programs to assess their components or give them any sort of approval. We make our policies clear in our User Agreement, Rules of Conduct, and the Conduct Breaches and Outcomes document, which you can find in the Legal Documentation section of our website: https://www.guildwars2.com/en/legal/ You should know the following:
If you chose to use any third-party program, you do so at your own risk.
We cannot offer support if the third-party program impacts Guild Wars or Guild Wars 2 and, for instance, makes the game unplayable.
If you choose to use what you believe to be a “benign,” or non-advantage-giving program, be sure to get it from a legitimate source to protect yourself from the possible addition of cheats or key-loggers.
The best way for a player to assess whether a specific third-party program could have any impact on another player or a PvP opponent is to ask:
“Does this program allow someone to play faster, better, longer, or more accurately than someone who doesn’t use it?”
“Does this program allow someone to ‘play’ when he/she is not at the computer?”
“Does this program allow the user to gain undeserved rewards?”
If the answer to any of these questions is “yes”—or even “maybe”—then we strongly recommend that you do not use the program because to do so may place your Guild Wars or Guild Wars 2 account in jeopardy.
In the future, we will be working directly with the community to develop app support for Guild Wars 2, so stay tuned for more info!
Now, we are aware that there are a couple of other bugs related to story steps.
The first involves a split in parties paths upon selection of one’s Order. I’ll update a separate thread about that and you’ll be happy to know that this one has been repro’d and a fix tentatively developed. Upon successful testing, it will be rolled to live.
The second involves a similar kind of split when the party chooses their greatest fear (at level 70). This fix is under review by QA and the details are not yet fully known. It will be addressed as soon as we are able to replicate and then develop a fix.
I wanted to restate the fact that we have reset the accounts that were impacted by the “story-skipping bug.” This took place on October 1st. Your character now should have all the options and quests that it should have in order for you to progress the story as you desire.
Thank you for your patience and I hope you have a lot of fun catching up on the story bits that you missed and choosing the path that you desire.
There are two other semi-related bugs that I’ll update about in a few minutes.
I feel sure that we will offer character customization changes in the Gem Store in the future. Do I know that officially? Nope. But we offered it in Guild Wars, it was a popular option, and people want it. Those three things make me believe that it will also be offered in Guild Wars 2.
That would not be fruitful. There is no system to return gold, items, or Karma. I’m sorry if you did not understand that earlier, but that is the case. Once you make the transaction, there is no way to reverse any portion of it.
First there is the buyback system. You don’t want that info cluttering up your data forever, so you set some limit. They chose zoning. Other games do choose time. I don’t recall ever seeing one that didn’t, however, also clear the buyback on logging out.
Then there is what the GMs can do. yes they have logs, but in any game the developers are careful about what they allow to be done “outside” the game, in the game. Granting gear is one of those things that ANet has chosen to forbid in GW2. It’s not that they can’t track it down, they simply cannot add things to your inventory.
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