Guild Wars 2

TwistedFate.8705:

i dont like my chances but i have put in a ticket.

I’m glad you wrote Customer Support. They often are able to help, and it’s their first effort to do so whenever possible.

(Congrats on the Dusk, btw!)

Ghostilocks.5312:

Thank goodness they listened. The mistake was starting to look like it would kill any fun to be had from the halloween event.

It’s nice to have this sorted out, even if it’ll take time to implement the change. But in the end, I feel that players will be patient while this change is enabled because the exchange and the customization will be great.

In the meantime, there’s candy corn to be had, kings to be back-talked, and so much more! <3 Halloween.

(And hey, I like your name a lot, btw!)

Azhure.1857:

Thank you, Gaile, for an official response here on the forums.

Absolutely!

I’m sorry we weren’t able to answer earlier, but it took a bit of time to research how best to address player concerns. I’m glad that this is going to be resolved in a way that will give players a great deal of flexibility, customization, personalization, the whole lot.

I was just thrilled when the devs said the custom option could be done. I think my “Yaaaay!” was heard in downtown Seattle.

Nevets Crimsonwing.5271:

Will the graph be coming back?

I don’t know that. I will ask tomorrow and try to let you guys know.

Here’s an update for you:

It’s clear that quite a lot of you would like to have greater flexibility in using the Currency Exchange. Our intention when we designed the new interface was to streamline large volume purchases, which make up the majority of transactions.

In light of your feedback, we will update the Currency Exchange so that you can decide how you want to use it. We will keep the new streamlined system and also offer a new “Custom” button on the panel that you can use to exchange any increment of gems or gold.

We anticipate rolling this out soon. Stay tuned!

~~~~~

Sorry for the delay in posting this, but out of respect to our international community, we wanted to be able to post in several forums at once.

Bellizare.5816:

LOL, looks like torches and pitchforks time.

And Gaile, people are reacting in an understandable manner.

It’s because they are angry.

The big question in my mind, is why?

Yeah, I was thinking the same about the pitchforks and torches.

I don’t discount players when they are upset, though, and I truly understand that sometimes things hit close to home and cause some angst, anger, upset, any sort of reaction. (I’d think it was possible to have the discussion without it devolving into unpleasantness, but then, I always was an optimist! )

I asked a quick question of a team leader about the changes. I thought the answers were pretty clear so I posted them. But if you want more info, maybe there’s more to be learned and I’ll ask about that tomorrow.

bloodletting wolf.2837:

I would like to know why the conversion history was removed.

I don’t know the answer to that, but I can certainly ask in the morning.

WindFall.1479:

Gaile Gray.6029:

Errant Venture.9371:

Add an option buy gems in 100 gem increments instead of making 400 gems the smallest denomination possible. Problem solved.

THERE! Thank you, Errant Venture — that’s a solid suggestion with a reasonable tone. Thank you.

Regardless of the increments (though I also wish for smaller increments if this new system is here to stay), please keep in mind the pricing of current, new, and on-sale items. The system you have right now is inconvenient with anything priced at 500 gems, 900 gems, etc. This goes especially for items priced anything in between those 100 gem intervals (125 gems, 275 gems).

Hey everyone, whatever your opinion is on this new currency exchange, hyperbole doesn’t help. It wastes everyone’s time trying to read them and filter out the BS.

I understand what you’re saying, WindFall, and thanks for providing the team with a clearly expressed suggestion.

DarkWasp.7291:

The interface did need adjusting, but not at the expense of freedom.

Yes it was confusing. Yes it was a little buggy.

How to fix?:

Leave its current functionality in.
Put the graph back in.
Put a custom amount section in too.

Thus you’d have the new and the old.

Reasonable input on the former system and another suggestion. Thanks.

Errant Venture.9371:

Add an option buy gems in 100 gem increments instead of making 400 gems the smallest denomination possible. Problem solved.

THERE! Thank you, Errant Venture — that’s a solid suggestion with a reasonable tone. Thank you.

Ok, guys. Some of you are unhappy about this change, I can see that. BUT… quite honestly, most of you are sort of (I hate to use the word) ranting (sorry!) instead of offering suggestions.

I assure you, the team leader told me not 15 minutes ago, they will listen to suggestions.

• Does that mean you get everything you want? Probably not.
• Does that mean you should suggest something? Yes, of course! Because they’re expecting player input.

So you want lower increments? Think it through and present a suggestion! You want XYZ in the interface? Post that idea. You would rather see something else? Post what you think about that other thing. Please don’t get into the whole “I’m going to kick the devs and their little dogs, too” because it’s not doing you or us any good at all.

I’m not here to apologize. I’m here to communicate and right now, the communication is coming in without a whole lot of substance. Over to you for suggestions and constructive input!

fellyn.5083:

Gaile Gray.6029:

Hey there,

Here are a few tidbits from the team:

• A lot of newer players had trouble with the interface. That doesn’t apply to you, you’re veterans who have been around the conversion block a time or two. But newer players will benefit from the updated system.
• The goal was to make the Gem Store more like other shopping experiences, and if you think about it, there is more of that feel to it now.
• You may be surprised to know this (I know I was) but very few people bought gems at smaller denominations than the first one offered in the new system. That’s not to say they never did, nor that there wouldn’t be the desire to do so. But overall, the current options were selected based on player purchases in the past.
• The team is going to listen to your feedback and, if and when it’s practical and desirable, they can look towards adjusting the new system to better meet your needs.

So please keep your thoughts coming on the new system. Feel free to make suggestions but please, keeping them constructive would be very much appreciated.

And yet in the history of this forum there has never been a post saying “the gem exchange interface is confusing me as a new player” or anything similar.

Really? You’re 100% certain there’s never been such a post? Good for you, then!

Concerns of this nature come in via tickets, when someone takes the wrong step, buys too many times, isn’t able to process the acquistion or exchange, etc. By the time someone’s on the forums, they’re usually comfortable with the systems.

Tulki.1458:

Immediately before this patch: 10g = 70 gems.

Immediately after this patch: 10g = 57 gems (going off the 400 gem exchange rate).

They tampered with prices to make gems more expensive at exactly the same time as they removed the price history and made 400 gems the lowest increment you can buy in. Did anyone else see this? No other holiday event has had that big a fluctuation before.

Hey Tulki,

I wanted you to know I went immediately to see if I could get an answer on this, and don’t worry, there was no “stealth nerfing” of gem costs. What happened is a common occurrence with new builds: A whole lot of people made exchanges when the new build went live. And as you know the conversions are market driven.

So that’s why you saw the seeming discrepancy in the exchange rate. All is well, and it will continue to ebb and flow according to the volume of exchanges, as always.

Hey there,

Here are a few tidbits from the team:

• A lot of newer players had trouble with the interface. That doesn’t apply to you, you’re veterans who have been around the conversion block a time or two. But newer players will benefit from the updated system.
• The goal was to make the Gem Store more like other shopping experiences, and if you think about it, there is more of that feel to it now.
• You may be surprised to know this (I know I was) but very few people bought gems at smaller denominations than the first one offered in the new system. That’s not to say they never did, nor that there wouldn’t be the desire to do so. But overall, the current options were selected based on player purchases in the past.
• The team is going to listen to your feedback and, if and when it’s practical and desirable, they can look towards adjusting the new system to better meet your needs.

So please keep your thoughts coming on the new system. Feel free to make suggestions but please, keeping them constructive would be very much appreciated.

Build notes.

English
German
French
Spanish

10 minutes.

locoman.1974:

DoomKnightMax.6592:

Titus.4285:

YES! IT’S FINALLY LIVE!

---

Signed yours sincerely, Oswald.

Liar. (Unless on EU. I don’t know about EU.)

I guess someone didn’t read the signature..

(HINT: King Oswald “Mad King” Thorn)…

Evil. Pure evil.

Those who post “it’s live” in advance of the build will be banished to an ant hill in the Maguuma Wastes, with a large batch of complimentary live fire ants.

Brave Mallyki.1563:

ANet released an announcement that said they will cancel the release if there are any more forum posting asking when the release will happen.

Hey now, that is not true.

Just want to point out that, as forum members said, we generally don’t have a set time for updates. So we ask for your patience but you can rest assured that the build is in very final states of preparation and it will be along just as soon as possible.

Oh, lord, now we hear from the Krait Komponent?

Pffft on “upstanding citizens!”

I’m sorry you got that impression, Faux. And I can tell you — hand on heart — that we absolutely love holidays and love that our players enjoy them, too. They’re not an interruption — they’re a valued part of the game! I don’t see the wording as you do, but I just want you to know we’re delighted to bring this wonderful tradition into the game during Halloween and Wintersday, and we’re looking forward to playing it ourselves!

I was in Kessex Hills last night and I just peeked in now. I didn’t see any of that nonsense going on, but hey, I’m sure it happens. When it does, click the name of the person or the char itself, then right click on that char’s image to get options that include “Report.” Click “Report” and choose “Verbal abuse.” A GM will see your report right away and investigate it as soon as possible. This is for name calling, aggressive or offensive, comments, etc.

As in many cases, issues can crop up not with what is being said, but how it’s being said. If someone is being abusive, please report him or her to help make the game better for everyone. Thanks!

locoman.1974:

These ones (in order):

http://wiki.guildwars2.com/wiki/Mr._Sparkles,_A_Tale_of_the_Asura (this one was released before the game)
https://www.guildwars2.com/en/news/brahams-story/
https://www.guildwars2.com/en/news/roxs-tale/
https://www.guildwars2.com/en/news/welcome-to-paradise/ (southsun introduction)
https://www.guildwars2.com/en/news/canachs-story-an-after-hours-meeting/
https://www.guildwars2.com/en/news/marjorys-story-the-last-straw-part-1/
https://www.guildwars2.com/en/news/marjorys-story-the-last-straw-part-2/
https://www.guildwars2.com/en/community-news/short-story-the-trek-of-the-zephyrites/
https://www.guildwars2.com/en/news/a-shipwreck-how-ellen-met-magnus/ (Ellen Kiel)
https://www.guildwars2.com/en/news/short-story-evon-gnashblade-disembarks/
https://www.guildwars2.com/en/news/delegation/
https://www.guildwars2.com/en/news/short-story-what-scarlet-saw/
https://www.guildwars2.com/en/news/short-story-shadowbox/ (SAB)
https://www.guildwars2.com/en/news/short-story-twilight-preparations/ (before twilight arbour’s new path)
https://www.guildwars2.com/en/news/the-family-business/ (halloween backstory)

Nice job, locoman. Thanks for posting that for those who want to read up!

Shaaba.5672:

New rewards?

:: perks up ears ::

Oh yes! Check this: https://www.guildwars2.com/en/news/tyrias-point-of-no-return/ sort of near the bottom.

“Refreshed rewards” seems to suggest something new or something much loved that is returning. In either case, it sounds good to me!

No, no, no, I truly <3 Quaggans. I really think they’re adorable and I wouldn’t harm a hair on their… a scale on their… a…. something something.

I just had to toss that in because it made me smile. But I’d defend the Quaggans with my very life!

Zera Allimatti.2541:

Hell yeah! Death to all quaggans! Someone give that guard a raise.

Oh now! Come one, quaggans are great!

And no, I don’t mean they’re great because they taste just like chicken.

I really think Halloween is the most magical time of the year. I mean, the most magical time of the year in the game. Yeah, yeah, that’s what I meant.

The new rewards look good, the event is always fun, and it’s a great way to reconnect with guildies and friends. Hope to see y’all in the game!

I think you’ll like the new rewards. Granted, I’m more than a little obsessed with Halloween in general, but the goodies look pretty sweet to me!

wwwes.1398:

Chris Whiteside.6102:

Palador.2170:

I think they’re going to muck it up and do something stupid with the LS ending.

That’s the spirit!

. (-:

Chris

Wait, can you see these posts? Awkward……

Yes, it can be awkward, you’ve got that right.

Here’s the way I figure it:

• News today
• Holiday event (beloved holiday event) tomorrow
• Good stuffs coming in Living World

This is good. This is very good. And I’m glad most of you can see that.

I know! I think it’s brilliant, myself. Glad you’re liking it as well.

This is such a sweet idea. Thanks for sharing, Drimi.

By the way, feel free to put [Suggestion] in the front of this or other ideas you’d like to suggest. It’s not necessary, but I think it’s nice to see that “flag.”

Your English is fine, and I believe you’re not attempting to start a negative thread, but as you can see from the wild guesses (all inaccurate) and the rude comments, this isn’t going anywhere good. Please don’t be offended, Lord, but this needs to be closed.

Oh, on topic…

Dr. Strange — I’m going to ask about the mechanics. There might be a reason for this, but I’m just not sure. (If someone else comes up with a likely explanation, please feel free to post! Otherwise, I’ll see if I can find out why it’s working as it does, and if it is working as intended.)

Yargesh.4965:

Gaile Gray.6029:

I am horrified by this news, and had no idea that this was going on.

Oh the humani…. quagganity!

I really am fighting not to create a thread about flying bunnies.
On a serious note it is Saturday, hope you are being paid no matter how much you enjoy what you do.

Speculative posts about flying bunnies will be smited at my first opportunity with untold and horrific consequences. (You don’t want to even think about what that might mean! )

Yes, it’s Saturday. Not I’m not on the clock. Don’t worry, I won’t spend my entire weekend here, but I like to try to keep up with things a bit on the weekends and after all, this is a pretty good crowd to hang out with.

So, you make a new thread to trot out an old one (basically, a bump), insert an unpleasant subject line, and consider this worthy of discussion? No. Regurgitation is effective for cows; doesn’t work so well with forums.

Also, it’s not fair or informative to post “facts” or “figures” that you can’t validate, particularly when, by all I can see, they were never said. Vague, “Yeah, they said they’d have flying bunnies in the next event” only has stature if you can point out who “they” was, and maybe give us a link to that statement. (BTW: There are no flying bunnies. Flying bunnies were used solely as an example. Thank you for heeding this addendum. )

There are individual threads about various subjects to which you can contribute, but I know your posting history, and I know you can do better than this. I know you can make positive, constructive comments. Do that. Not this.

dace — I wouldn’t want you to think that this has been a static thing, that there’s been no movement on this. There’s been assessment, analysis, and discussion. The devs have considered changes and some they’ve outright rejected where others are still in the running and need assessing in relation to the bigger picture that I mentioned earlier. If there aren’t details to provide overtly — and right now there are not — there is activity happening covertly. So I would say that progress has been made.

CDI on this? I don’t know what Chris Whiteside’s schedule is for CDI’s, and I know his bandwidth is stretched thin. (He has a boatload of stuff on his plate, that for sure!) However, I’ll ping him about that and he can consider if it would fall into the CDI format, and if so, when.

Thanks for the suggestion.

I talked to a couple of the devs just now, and they told me this is a subject they’re still reviewing and considering how best to address. It’s part of a larger discussion, as you can imagine, and changes would necessarily involve a few elements, not just condition caps alone.

While there aren’t details on changes or a timeframe in which they would be done, you can be sure that this is being reviewed by the devs and considered as part of the big picture and potential adjustments in the future.

wwwes.1398:

I do hope my messages aren’t among the ones that need to be pruned. I try to keep things on an even keel,, civil and understanding, even though I am impassioned by nature.

But the company’s policy is unacceptable, it is untenable in the long run, and it is directly responsible for a great deal of player ennui.

I respect your efforts to keep things civil. In fact, I applaud them, because I know how challenging that effort can be in the face of situations about which one is emotional.

I take on board your thoughts about the company’s policy, and I know you’d like something different, as would others. However, I feel that Mike O’Brien explained the why’s and wherefore’s of the policy, even while he also implemented changes that would improve communication.

Case in point: A Forum Communications Team, with members in all four supported languages. Not that I believe my team is the be-all and end-all, for I fully understand that some would prefer to communicate with devs who are dedicated to talking about the game on a regular, even daily basis. But I’m not sure where the real cap is on “this isn’t enough” and “this is just right” and I think it may be a moving target when you’re talking about a large group of diverse people with different viewpoints and priorities.

At the present time, I hope that the devs who are actively communicating are valued for what they’re doing. Beyond that, I feel sure forum members who look at the subject objectively would agree that it would be an error in judgment to assign devs to expend a lot of time writing forum or blog posts when their primary focus should be on developing the game.

Some communication from devs is great, and we’ll continue to see how we can make more of that happen. Yes — I hope we can get more, I really do. In return, players should continue to tell us their particular points of concern or focus, so that when we do have dev interaction, we can try to hone in on meaningful topics.

Thanks for reading.

Inculpatus cedo.9234:

Well, new Profession balance information is coming this Friday, and they are taking feedback on those proposed changes, and will use it to adjust them….so, there’s that. =)

Thanks for noticing. Coming up in minutes.

MFoy.3284:

~snip~ Although I notice Gaile hasn’t posted in the last few pages I’d guess the thread is getting read at some level.

Yes, every word. A few comments probably could use pruning because they’re really not contributing, but I think a light hand is ok, and am trusting we can have this discussion with narry a torch or pitchfork in sight!

Oh btw, MFoy, I think your post had a light of insight. Thank you for that.

Rauderi — People respond in different ways to unpleasantness. I don’t believe “hide in the shadows” is accurate — our devs are not prone to hiding — but in a general sense yes, some people would hesitate to dive into a situation if they thought they’d be met with a lot of hostility. Let me offer up yet another Patented Silly Analogy™:
Comment — “Hey, I’m serving cake.”
Responses — “Thanks.” but then… “WTH, no ice cream?” “But I wanted chocolate cake and you’re offering spice cake.” “You suck, I wanted a full dinner!” “How about those cookies you promised us last month?” And, basically, “Yeah, there’s a lot of cake, and it’s great, and a lot of people are liking it, but what about my needs?”
Again, I’m not discounting a single dissenting point of view, here or anywhere else. Not one. But it crossed my mind how things could be seen, from an observer’s point of view.

Korossive — you don’t consider Living World to be a fulfillment of the “evolving dynamics and development?” I do — in spades!

joe — Interesting point of view, thanks for sharing that.

I’ll see if we know why it would appear to get stuck and take so long to send. There may be a lot of data being transmitted to help the devs identify the issues and get started on a fix. However, I’ll see what I can learn about this.

Thanks for letting us know.

Conncept.7638:

How on earth did this baseless nonsense get a red post?

If you read the post, it wasn’t laudatory of the OP, it was cautionary about bad manners.

And to be honest, yes, sometimes…

manveruppd.7601:

Because, sadly, people on these forums are so angry and rude that the developers have to spend more time patrolling the hallways and putting out flame wars than reading good, constructive discussions.

Which all goes to the point that if everyone exercises better forum habits, then more meaningful interaction is possible.

I think the reason that the Grenth hood has appeared closer to Wintersday is because of the traditional Wintersday battle between Grenth and Dwayna back 250 years ago in Tyria. I used to attend in Lion’s Arch, back in the pre-rubble, pre-flooding days. ~sniff~

Anyway, the whole thing was a lot of fun and the hood is no doubt an homage to that tradition. And yes, items do sometimes reappear and I bet this one will come around again so just keep your eyes on the store.

I don’t know for sure that it will happen, but I’ve seen items come through from time to time. I agree with you that this is a particularly cute item. Keep your eye on the store and maybe they will make a reappearance!

Thanks for the helpful info, everyone. Raggy, I think that’s a great look, and I hope you love it, too!

I read it as “experienced.” As in “Only experienced players need to apply.” I like some of the definitions here that set actual stats, though, like Miku’s. And I agree with Rasimir that the term can be somewhat subjective. (I admit it, a few other “definitions” made me smile. )

raethe.1903:

I think this is awesome, but makes me very sad. It’s a prime example of how the community is losing people who make it worth playing.

raethe — I understand what you’re saying, but I read Sanderinoa’s original post as saying that the guild is taking a time-out, not making a departure. We know that guilds sometimes do that, and it’s perfectly fine. (In fact, it’s one of the beauties of Guild Wars 2 that you don’t have that monthly fee nagging you that “I must play to get my money’s worth!” )

I feel sure that Sanderinoa and the guild will be back in the future, and we’ll be very happy when that happens!

(Oh and well done, EC and the others who have met or will be taking on the challenges!)

I know how frustrating this can be, but I’m glad that you have offered some suggestions. I’ll see if our Tech and Customer Support people are aware of this so that they can give the tip to others.

And if you try the tips here and they don’t resolve the issue, please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, which will create a ticket within the support system. If you do not know some of the information requested, leave the field blank. However, there are two drop-down areas that require an answer so be sure to choose from those fields so the ticket is properly submitted. Once you’ve done that, the CS Team should be able to help you.

Thanks for posting!

This is really great. Thanks to everyone who participated in its creation — we <3 you guys!

Ayakaru — I don’t know what to tell you about this. I use the forums a lot, and occasionally I get sent to a screen that tells me that all my wonderful prose, over which I labored for at least three minutes, so gone. Therefore I must start again. ~hand on forehead~

Seriously, because the forum sometimes acts up, I’ve taken to — when I remember to do it — copying and saving the post in my clipboard so I can just slap it back into the thread. When you do this with a post that is previously inclusive of a quote, you’re essentially putting a fresh reply instead of a quote-containing reply, and I think the tech is different. Anyway, I find that this lessens the chance of the post going away.

Can you give this a try a few times and see if it makes the process smoother for you?