Guild Wars 2

Rising Dusk.2408:

ANet cannot and will not give you your gold back, but they will action the offending player providing that you can provide proof, such as your screenshots. That’s all that will happen. In the future you should be more careful with who you trust with your gold.

This is correct, but CS does not require screenshots in 99.99% of cases. With the time, timezone, date, and game world — plus the name of at least one character involved — the team can investigate. Please continue to discuss with Customer Support — this is not a matter that can be reviewed with accuracy from a forum post.

Blackmoon.6837:

I just hope there’s more concern for serious and adult storytelling. Her Disney background is leaving me rather skeptical.

In my opinion, Disney stories, while they are addressed or presented in a manner that can be approached by the mind of a child, actually present core concepts that are not childish at all, as they deal with eternal themes that cross ages, cultures, and languages. I find Leah’s background to be impressive on many levels, and I have complete confidence that the story of Guild Wars 2 will continue to be presented in a manner that focuses upon mature players. (I don’t speak for Leah, I’m just stating my opinion as a team member and a player. )

Thanks for sharing this, Belenwyn.

And yes, iC, you’re correct. We’re going to see if they will link to the GW2 webpage, instead.

This is a very helpful post, Lishtenbird. Naturally, given the pros and cons of any subject is difficult; in fact it may be impossible given that of 1,000 forum members, 994.2 have different opinions on the same subject. Nonetheless, I think you’ve made a great start, and I commend you both for your energy and for the thoughtfulness that prompted you to start this thread.

Those who feel differently about a specific area of player interest are welcome to present their thoughts in this thread. But the objective would be — in my mind’s eye at least — to be objective, to be as neutral and unbiased as possible.

The dev team can derive the most benefit from this thread (and from pretty much any compilation thread) when they can review a calm, concise, equal-minded presentation of the opinions of our players.

Thank you again!

skullmount — I am not sure, with the visual bug, which Collections people may think they have been working on, even while the Collections weren’t live.

I think we need to wait and see as these are rolled out. Not all will be coming in the immediate future, because a couple of them need additional design work and testing, but a couple are coming pretty soon, as I mentioned.

As for your bags, congrats on getting a head start! A few bags of bags sounds… impressive.

You make a good point, OtakuModeEngage. I was seeing the “glass half full” but there’s definitely a drawback. I would suggest an in-game bug report on this, as I know they are being monitored.

Anonymous Player.3079:

if we speak about bug
Treasure Hunter -> Royal Signet of Doric infused don’t work.

As mentioned above:

Please report issues and bugs in the game. I cannot tell you how much an in-game report helps us, because that kind of report provides a lot of back-end information that makes it possible to replicate the bug, where posting on a forum does not give the devs the same level of detail.

If you cannot report in the game, please post on the Bugs Forum with as many details as you can provide. If you have done so, thank you. And here’s a tip: It’s best to have separate threads for bugs, and not tag new bug reports on a thread about a different issue. Thanks for understanding.

Hey there. Just wanted to point out there’s a pre-Black Friday sale going on now.

Herr der Friedhoefe.2490:

Personal Story in the daily today. Yup, can’t finish can’t finish Chpt 6. A light in the darkness. Oh well.

Got disconnected from the server. On relogging, the PS completed. Who knows why.

Well, that’s odd! Perhaps an early Wintersday gift from Dwayna?

I don’t make light of the issue, believe me, nor of the concerns about the situation. But I can’t help but think it’s quite nice that a work-around took place that allowed you to get the daily credit.

After consultation with several team members, here’s a little information about the four collections that forum members asked about:

• Fine Wining
• Brewmaster
• Hero of the People
• Fractal Weapons

There were issues with each of the collections that prevented their roll-out in September. In short, they were not complete-able at that time. However, due to a bug, some players were able to see the collections as if they were active. It seems that the visibility bug is fixed, and that players would not see the collections now. The important thing to know is that the collections are not currently available on Live but that they are coming! (A couple of them are coming pretty soon, in fact.)

Apologies for the confusion, and if you have been working on the collections, of if you believe you’ve been working on a collection that is, in fact, not yet live, you won’t lose progress when they are rolled out in final form.

Those of you reporting issues with other content concerns in this thread: Please report issues and bugs in the game. I cannot tell you how much an in-game report helps us, because that kind of report provides a lot of back-end information that makes it possible to replicate the bug, where posting on a forum does not give the devs the same level of detail.

If you cannot report in the game, please post on the Bugs Forum with as many details as you can provide. If you have done so, thank you. And here’s a tip: It’s best to have separate threads for bugs, and not tag new bug reports on a thread about a different issue. Thanks for understanding.

Lothirieth.3408:

Gaile Gray.6029:

There are several threads on the subject of “broken” or non-functional collections. I know of four that players are asking about right now:

Whilst you’re at it, the infused version of Royal Signet of Doric isn’t counting towards the Treasure Hunter achievement. I can’t imagine that’s actually intended, as that would be silly.

It’s going to get difficult if we have disparate issues posted in the same thread. I wonder, first: Have you reported in the game? In case that’s not a clear process, here’s a handy image. (Go to the upper left first (notice my discrete red arrow ) and then type out the report on the pop-up.)

There are several threads on the subject of “broken” or non-functional collections. I know of four that players are asking about right now:

• Fine Wining
• Brewmaster
• Hero of the People
• Fractal Weapons

I’m actively trying to find out about these, because there is some conflicting information and the one image I’ve seen just looks bizarre!

I will post when we have some details to provide. I don’t think it’ll be too long to get that info; I’m more than halfway there. I will post here.

Ok, tidying done. If anyone got a “your post was removed” note, there’s no harm and no foul, I just wanted to get all the good stuff at the top. That’s the initial post and contributions by Mireles Lore and timmyf.

Y’all are free to comment below on the topic at hand.

This is really solid advice, and nicely presented too.

I’ll make it a sticky. Also, and I’m sure you’ll agree with me, I will remove the bump posts to keep things tidy. )

Ok, talked it over with the moderator team and because the last few pages have been pretty valueless (“100 pages!” and so forth) and because no one will read a 100-page thread, we are going to lock this thread and start a new one.

Please see Part 2 to add posts of value and meaning.

This thread is for general discussion of dungeons. Part 1 can be found here.

Please remember:

• Keep it on topic
• Keep it pleasant: No personal attacks, no hate speech, the usual no-nos
• If you want to bring over a topic from the previous thread, do so neutrally and with as much conciseness as possible.

IvanTheGrey.2941:

Gaile Gray.6029:

Tom Yzf.5872:

we’re approaching our 100th page. just a reminder to you all, gaile may come in any moment now and lock it + create another fresh thread with a link back to this one.

Tom I don’t know if you’re serious or not, but we don’t normally lock threads and fire up new ones unless the page start having serious load issues. I haven’t seen that in this thread, so I’m thinking we’re fine for now.

Of course, posting about 100 pages without content is likely to catch a mod’s eye because it’d be nice to have real content instead of bumps and number counts.

Hey Gaile, any follow up on those threads that Regina asked for a couple of months back? Our suggestions on how to fix dungeons? I PM’d her, but since I haven’t seen her posting in a month, I’m assuming she’s no longer with the company.

I don’t know the status of those, sorry. (Wasn’t involved at all.) I can ask Regina, but she’s out this week on holiday, so it’ll be a bit before she could update.

oxtred.7658:

It’d be nice to have actual answer instead of “we’re looking into it” and " I’m asking whoever". Not everyone has what they want, it seems.

Sorry, based on the above, it’s the best I can do.

Tom Yzf.5872:

we’re approaching our 100th page. just a reminder to you all, gaile may come in any moment now and lock it + create another fresh thread with a link back to this one.

Tom I don’t know if you’re serious or not, but we don’t normally lock threads and fire up new ones unless the page start having serious load issues. I haven’t seen that in this thread, so I’m thinking we’re fine for now.

Of course, posting about 100 pages without content is likely to catch a mod’s eye because it’d be nice to have real content instead of bumps and number counts.

Edit: Because of the size of the thread and the track record on the most recent pages, we’ll close this out and move to a new thread with, hopefully, fresh insights and new ideas. Or at least if the ideas are stale and old, they’re put up in condensed form.

Wanze.8410:

Thereis a dedicated topic in the BLTC Forum, where you are encouraged to post what things you like to see in the gem store. I doubt that they will see this topic.

Yes, please do post this in the BLTC Sub-forum. That suggestion thread is great, or if you post separately, please use[Suggestion] at the topic starter — it does tend to catch the eye.

[[I agree, btw. I was thinking last night how beautiful that outfit is!]]

Please note: Because we have a safe and secure in-game system for trades, we will not support advertising of this guild on the forums. This is covered in our UA and/or Forum CoC, and will be enforced for the protection of our community.

Thanks for understanding.

Edit for clarity: The post above is not intended to suggest that the OP was advertising in creating the topic. However, the question has been answered and further discussion could be construed as promotion, which is against forum rules. Therefore, the thread has been closed.

lordkrall.7241:

I find it a bit premature to claim it was not enough before it is actually over.

Thank you.

We can talk when it’s reasonable to talk: Later.

Acinonyx Rex — you make good points, as have others, about a “known issues” thread. It could be a tricky thing to make work well — even just determining what’s included — but after I’ve gotten a few other forum projects completed I plan to investigate the options, because I can see this doing a lot of good.

Pixelpumpkin, thank you for all this valuable info! And you posted just after I shot off an e-mail to our QA leads to ask them about the four issues. I have a process for getting updates, and it includes providing a link to the thread/threads about the subject at hand. With the additional details you’ve provided, the team will have a lot to work with.

Thanks again!

NNYinsanenature.5684:

Lol sorry didnt mean to come off like that but even when he brings up the collection its not even in the right section.

S’ok. You’re not the only one asking questions. We’ll figure it out, no worries at all.

NNYinsanenature.5684:

If you watch the video. He had some in his bank that he accessed.

Nevets Crimsonwing.5271:

https://forum-en.gw2archive.eu/forum/game/dungeons/Fractal-weapons-7/page/3

There.

Thanks!

No harm in asking, I guess. It’s an interesting read when the subject comes up.

anabasis.7346:

Here’s the thread on reddit about the Fractal weapon collection, and a video uploaded by the guy that discovered it.

Thanks, watched the video and reviewed the thread. However, I want to make sure if you believe that collection is bugged/broken?

Nevets Crimsonwing.5271:

The fractal weapon collection is broken.

Edit:

http://wiki.guildwars2.com/wiki/Fractal_Master

^This says it is hidden, though many have unlocked multiple weapons and it does not appear. Here is a thread about it, posted months ago:

Searching, will edit when found

Thanks, this is helpful, too!

I have these three to refer to the team:

http://wiki.guildwars2.com/wiki/Hero_of_the_People
http://wiki.guildwars2.com/wiki/Fine_Wining
http://wiki.guildwars2.com/wiki/Brewmaster

I cannot locate notes about fractal weapons. I’ll keep looking.

Acinonyx Rex.8609:

Usually Sticky treads are used by moderators to summarize important informations for players. Since here, players have to summarize informations to moderators, players should be ale to create stickies.

I’m sorry you misunderstand what is happening. Let me explain: No players “have to summarize informations” for anyone, including me. Someone reported a bug. I asked for details, if that person or anyone else cared to share it. This is an efficient and provably useful synergy for forums, since those involved in the thread are well informed and may be willing to provide the info that is needed to follow up on their request for information. Those doing so are offering detail in the spirit of helpfulness and a willingness to contribute, and we appreciate that very much.

Thanks for that info, Maddoctor.

Are you all aware that some of the collections are unlocked with a specific item?

http://wiki.guildwars2.com/wiki/Basic_Collections
http://wiki.guildwars2.com/wiki/Talk:Collections#Unlocking_Collections
http://wiki.guildwars2.com/wiki/Talk:Collections#Not_all_collections_unlocked_after_update.3F

Does that information address what some are reporting as a bug? I want to know if things are not working as intended, or if some players don’t understand how things are intended to work.

Ah ha! Thanks for the details there. Having a specific name is great. I’ll see if I can find out about this.

Djinn.9245:

I’m not really sure how people know that the broken collections even exist since they don’t appear on my collections tabs, but I’ve seen screen shots of them. What we don’t know is whether these collections were shown by accident or if they are actually broken. Were they meant for a future content release or are they bugged?

When they were first listed I started saving items for the “broken” collections but I don’t know whether I should be. And if they aren’t going to be released or fixed any time soon I can get rid of some of the items and get them again later.

I have trouble taking this to the team, Djinn, when I don’t have details. “Umm… some collections are broken.” You know they’re going to what to know specifics, and that makes sense. You can’t show me a screenshot from your UI, I understand, because you don’t have the collections that you’ve seen reported as broken. Do you know where I can get at least names or images for these issues?

Update: I see that another player listed “Hero of the People” as a collection that seems to be bugged. (Thanks for pointing that out, AP.) If anyone has other names — the title did say “collections,” plural — please update let me know. Does anyone know if there’s a wiki page? (I will go look but I’m just asking in case you know of such a link.)

ZudetGambeous.9573:

Gaile Gray.6029:

Guhracie — I think your tone was very polite and constructive, and thanks for that, and for your suggestions.

I think what you’re suggesting is that we have a dedicated page in the News and Announcements Forum that listed external updates: a blog post here, an interview there, that sort of thing? So you’re thinking public information provided elsewhere might be gathered in a sticky post in that forum?

As to trying to provide links to informative forum posts, well, that’s precisely why we offer the Dev Tracker. In the Dev Tracker, forum members who are interested in learning the latest from the team can see what was said in whatever timeframe — the last day, the last week — they want to review. Maybe you mean something different, I’m not sure.

Valuable threads can be stickied in the appropriate forum. But perhaps my team could be more active in making threads sticky, and in removing them from sticky status. There’s nothing that demands that a thread that was stickied in 1998 needs to be stickied today. Maybe a thread is relevant for a week or a month. After that, it can be unsticked. Others that remain relevant forever — like the “Tickets for Review” thread in the Support Sub-forum — should be left in stickied status forever.

Fact is, we don’t want a sticky-fest, where half of the front page of each sub-forum is filled with stickies. On the other hand, being more active with stickies could be very helpful and would keep the forums more current. Let me brainstorm with the team about this idea.

Thanks for a good topic of discussion. Feedback is welcome from anyone who’d care to offer it!

I find the problem with the dev tracker is that 90% of the posts are from customer support and ticket responses that have no bearing on the game itself.

Is there a way that posts from the customer support section could be removed from the dev tracker? I think that would make it much easier to find information.

I don’t think there’s a way to weight responses, to analyze “This is about the game” and “this is about an account/technical issue.” And what one person might feel isn’t of interest another might find of value, like the response to a technical support problem that affects them, as well.

I can investigate if we want to get more granular on tracking as far as support versus non-support, but I believe we’ll find that it’s not practical nor possible.

I do appreciate the idea, though, and the chance to think it through.

Black Frog.9274:

Paul.4081:

I am a pigeon – Here is a hole (Coo, Coo)

I am the Walrus, coo coo ca choo

Exactly what ran through my mind.

Love the name, BF!

Guhracie — I think your tone was very polite and constructive, and thanks for that, and for your suggestions.

I think what you’re suggesting is that we have a dedicated page in the News and Announcements Forum that listed external updates: a blog post here, an interview there, that sort of thing? So you’re thinking public information provided elsewhere might be gathered in a sticky post in that forum?

As to trying to provide links to informative forum posts, well, that’s precisely why we offer the Dev Tracker. In the Dev Tracker, forum members who are interested in learning the latest from the team can see what was said in whatever timeframe — the last day, the last week — they want to review. Maybe you mean something different, I’m not sure.

Valuable threads can be stickied in the appropriate forum. But perhaps my team could be more active in making threads sticky, and in removing them from sticky status. There’s nothing that demands that a thread that was stickied in 1998 needs to be stickied today. Maybe a thread is relevant for a week or a month. After that, it can be unsticked. Others that remain relevant forever — like the “Tickets for Review” thread in the Support Sub-forum — should be left in stickied status forever.

Fact is, we don’t want a sticky-fest, where half of the front page of each sub-forum is filled with stickies. On the other hand, being more active with stickies could be very helpful and would keep the forums more current. Let me brainstorm with the team about this idea.

Thanks for a good topic of discussion. Feedback is welcome from anyone who’d care to offer it!

The moderators had to do a whole lot of cleanup in this thread. I think this is a valuable discussion and we’d like it to keep going, but it needs to be on topic, and participants need to be respectful to one another.

Dalanor.5387:

@OP

Post your build. Maybe we can help to polish it a little.
http://en.gw2skills.net/editor/

And that is how a good community member responds. Not with negative or insulting comments, but with an offer to help. ~hint, hint~

Seriously, Delanor, thank you!

Serophous.9085:

Gaile Gray.6029:

eekzie.5640:

~snip~

This is very, very helpful. Thank you so much for this info. I’ll see if I can find out anything about this. (But please know next week has other things on the charts, and there’s a four-day holiday coming up so it may take a bit of time.) Thank you again for these details.

OK, I do have one question. Just one I want to ask while your attention is here!

Can you ask about (doesn’t have to be today) on any word on tribal armor making a comeback to spvp? Just a simple “working on it” or “no”.

It taunts me every day when I look in my wardrobe and hate RNG more :’(

I can’t take a request from this thread. Would you please post a separate thread, or better still, post in an existing thread on this subject, so I have detailed context?

Thanks for understanding.

eekzie.5640:

~snip~

This is very, very helpful. Thank you so much for this info. I’ll see if I can find out anything about this. (But please know next week has other things on the charts, and there’s a four-day holiday coming up so it may take a bit of time.) Thank you again for these details.

Tachenon.5270:

Gaile Gray.6029:

That’s not in the cards.

Time to throw away those cards and invest in a new deck. I recommend the Rider-Waite pack. A tried and true classic.

And here I was going for something entirely different.

Ok, I kid, I kid. It’s ok to share a little joke, even while I understand the requests are not seen as a joking matter.

Phil.7903:

Disappointing to see thread discussing level 80 content being ignored by moderators.

Phil, forum moderators wouldn’t provide information about game content. Forum communicators would do so if info was currently available. And certainly dev team members would do the same if they were able to provide a substantive answer right now. I’m sorry you’re disappointed, but please know we’ll get some info out there when there’s info to provide.

Zoso.8279:

We have all been waiting for this and it looks like it is finally on the way! HotM FINALLY gets a bank!! Happy days!

I think this is going to make a lot of players very happy!

Sytherek.7689:

Gaile,

Don’t let the obsessives and forum warriors get you down. There are millions of people enjoying the game and playing. Happy players are playing, not posting.

Well, I’m posting as a counterpoint (probably lost in the rancor) to the incessantly unhappy. Nothing ANet does will satisfy the hardcore dissatisfied.

I’d love to know what’s coming. I understand why you don’t tell us. People have unrealistic expectations of software companies that they do not apply to car makers, TV shows, authors, construction, or other industries. No one (almost) demands Ford have a public detailed five-year plan, or that an architect make detailed plans available to everyone who might someday walk into the new building.

This is the internet; rationality is in short supply.

ANet is one of the most responsive game developers I know, and I’ve been an avid/active player/dev since the days of Wolfenstein 3D (yes, I’m in my 50s). Guild Wars 2 is a game, free-to-play after initial purchase, and it’s great for most of your players (at least the ones I know personally).

Thank you for being communicative.

Let’s put it another way: Were I young, whole, and on the West Coast, I’d be thrilled to work on GW2. No, not a job hunt, I’m happily employed in another industry. But I do appreciate what you do.

I really appreciate your point of view and your supportive comments.

Lady Elvea.2847:

Gaile Gray.6029:

I believe I understand you’d like to know if the Personal Story can be “reset” to a previous state. I have sent an email to ask about that and will let you know when I get some info for you.

More or less. It could still be in the new chapter format, just with the individual story steps back in the order they were in, including those currently missing.

I really do appreciate your efforts.

Thanks for the info. (And your kind words. <3 )

Play at home and read at work. Oh wait…

Ok, ok, Play at home and read at work… and sometimes at home, too.

Ok, I think we have two threads on the same subject: The personal story bugs introduced with NPE. If that’s correct, then Leah Hoyer, our narrative director, provided a tad of information in a post in the thread about “My Greatest Fear.”

Leah said, “Thank you so much for your comments. We realize that the changes that were made have impacted the personal story, and we are working to fix this. This requires a good deal of resources, so we do not have a set date for when these fixes will be implemented. We appreciate your patience and will update with more information as it becomes available.”

I believe I understand you’d like to know if the Personal Story can be “reset” to a previous state. I have sent an email to ask about that and will let you know when I get some info for you.

Ben K.6238:

epborden.7492:

They are not reasons or justifications to mass report. They are a symbol of people creating their own solutions where there are none.

That is not a “solution”. Reporting everyone in the guild doesn’t change the fact that the only people who can issue bans here are ArenaNet staff.

It just means they have even more bans to hand out – on the people doing the false reporting.

Thank you for understanding. That’s exactly right.

Valandil Dragonhart.2371:

• We respectfully beg to differ. If the game isn’t lacking direction, then why won’t you at least share it with your concerned players? To hell with the policy… we want to know where the game is going. Gaile, put yourself in our shoes for a minute — wouldn’t you want to know too?

I understand and sure, as a player, I’d like that info. But that isn’t what the company is doing right now, and we all know, under it all, that someone saying “to hell with policy” isn’t a professional stance to take. This is where we are right now. Not forever, but right now.

I fully and completely understand the frustration. I truly comprehend that players would like us — someone, anyone! — to “open the floodgates” on information. That’s not in the cards. However, I have some ideas that I am going to float internally to see if we can say a bit more while honoring the overall communications policy. I wouldn’t propose that we answer “the big questions” in a forum post, but I know that forum members are some of our most passionate and connected players and I do wonder if we can offer some information. Outcome of this decision is TBD, naturally.

• CJ must be ruing his announcement (last year?) in a vid on youtube, about precursor crafting before the end of 2013. Disregard the fact that it was announced to people looking forward to this particular feature that it wouldn’t make it in the feature patch that it was supposed to be released with — in the interview it shouldn’t have been discussed at all.

Ah, but see what you did there? I think, basically, you said something should not have been discussed until its implementation was absolutely confirmed. And isn’t that what the current policy states? We do not engage in a lot of predictive chatter about things that may not come; we reveal something — a feature, a fix, something new — when it’s assured. Not “this may happen” but “this will happen.”

The latest feature packs have been broken from the start, and no attempt has been made to either fix them or at the very least communicate with us why there is such a major delay in fixing them+*.

This is a sweeping statement that is difficult to analyze. Which feature pack. What specific element is broken? How is it broken? Are you certain that whatever was broken remains broken? (IOW, are you tracking bug fixes, etc?)

If you’re saying “the whole thing is broken” I’m going to call that hyperbole and move on. If you can detail exact, quantifiable elements that were and remain broken, I’m all ears! Because I can try to track things down if given sufficient details, but I surely can’t go into a room and say “stuff’s broken” and expect to get the information that you’d like to have, and that I’d like to share. (Please don’t post details in this thread. If you’d like to report the issues, would you please do so in the Bugs Forum? I will look for a thread if you care to share it!)

~~~~~

Having read this thread daily, and taking the general comments from everyone on board, I’m not sure that I can provide anything more in this specific thread. I do feel I can provide more — we can provide more — elsewhere. And that’s what I’m going to pursue.

Thank you for a constructive and enlightening discussion and for sharing your thoughts in ways that have been impressively courteous.

Hey there. Thanks for sharing the idea. I agree, it’s a beautiful weapon and it’s great you shared your thoughts.

I did a tiny edit to the subject line to ensure it catches the eye of a dev looking for suggestions. Hope that’s ok with you.