Guild Wars 2

Anything in Lederhosen is cute.

Anything in a kilt is smashing.

Good grief — you people and your ideas about skimpy outfits! I thought the other thread was a one-off, and now I’m thinking this is today’s theme!

(But I have to say anything that sparkles get my vote. I may have to get that mini after all. )

What a great thread! Thanks for starting it, Chrono.

I know the whole team will love hearing about everyone’s Wintersday traditions!

Reborn — they are not playing. They are monitoring the game and acting upon reports of cheating by players.

The account that you see is never used to play the game. It is used only to take care of customer support issues within the game.

Please read the thread with care and you will better understand what happened and how our policies expressly forbid what you seem to be worried about.

I opened this with… concern.

But Eudaemons, you made a bunch of us smile… even if you’re just a tad wacky.

I’ll be sure to put “more skimpy male outfits” on the Escalated Topics that I send to the developers.

Or…

maybe not.

Wanze.8410:

Please post in the bugs forum at this already existing sticky:

https://forum-en.gw2archive.eu/forum/support/bugs/Issues-with-character-art-weapons-or-armor-2/page/16#post4587382

Yes, please let our art team know by posting in the appropriate thread. Thank you.

I didn’t know what the team had in mind as far as responding to the input about the whole “Sneak Attack” event, so I casually hung around outside a conference room and nabbbed a word with John Corpening when he came out.

The event lasts for one month, and the team is playing a lot to experiment with the trial systems, just as players are doing. There’s been a lot of feedback — both before the event started and now, during the actual event. The team is going to review the feedback and engage in some forum discussions about it towards the end of the event.

I believe Sneak Attack ends around January 13, so be looking for dev posts around that date.

Here’s a way to help the team:

• If playing in EU:
  pathping -w 500 -q 100 -4 206.127.158.1
• If playing in NA:
  pathping -w 500 -q 100 -4 64.25.39.1

Getting the output of those commands via email will really help.

Here are instructions for Windows.

1. Click Start.
2. Type cmd and press Enter.
3. If playing in EU:
   • Type “pathping -w 500 -q 100 -4 206.127.158.1 > C:\pathping.txt” without the quotes and press Enter.
4. If playing in NA:
   • Type “pathping -w 500 -q 100 -4 64.25.39.1 > C:\pathping.txt” without the quotes and press Enter.
5. Allow several minutes for the pathping to complete.
6. A file will be created on your C:\ drive called pathping.txt.
7. Type exit and press Enter to close the command window.
8. Open your preferred e-mail program and start an e-mail to Support@GuildWars2.com with the subject line “EU Latency Issue”
9. Now, in your prepared e-mail, click “Attach file” and type “C:\pathping.txt" and your e-mail program should find the file and attach it to your mail.
10. Send us the email.

Thanks for sending us this info — the team feels sure it will help narrow down the problem!

Great info, Poke (and sorry you’re having the problem)!

I’ll see if one of our great GameOps people can look at that log.

Working on this. Give us a bit and we should have a means to get us your info!

We have some information for various players. To avoid making any of this personally-identifiable, I’ll use initials only. Please see the notes below from GameOps:

DF: Packet loss at your modem. Probably want to try rebooting modem and/or follow up with your ISP.

EO: Packet loss in the first pathping, packet loss at your modem (it looks like) in the second one. Reboot the modem and follow up with ISP.

JS: Brad from GameOps writes: “This one is strange, it looks like ICMP is disabled past his router.
We don’t have enough info on this one unfortunately. I can follow up with them on this one if needed.”

So if you’re still having difficulty, send another e-mail using the same address and subject line.

LB: Packet loss between modem and Comcast gateway. Reboot the modem and follow up with ISP.

MF: Terrible packet loss (32%!) between their router and modem. Reboot both.

MM: No network info, can’t say.

PN: Packet loss between router and modem most likely.

I hope this information is helpful. If you need to follow up, you can send a follow-up in the e-mail you sent to the team previously.

Virtute — his actions were not in any way a mistake.

This was intended action by a trusted employee. And the result of such actions would be the removal of one or more persistent cheater, so that’s a very good thing.

Michael alludes to “audits” and you should know that all actions made on any employee account are tracked. This is a way for us to ensure that everyone is above board at all times, which means when a question like the one that started this thread arises, we can answer it pretty quickly and with great accuracy.

Thanks to Michael for the detailed explanation and to him and his team for workign to take out the baddies!

GameOps will be updating that other thread with more info, so please check there. I’m going to close this thread so that we don’t have two different conversations running on the same topic. You are welcome to post in the Start up Client stuck at 0kb /s thread. Here’s a link so you can view that thread.

Michael, Michael, Michael. I told you your life of crime would catch up with you!

Oh and I’m JUST kidding. He’ll be able to give you the info you need on this — it’s actually good news as far as dealing with real cheaters!

Checking in with GameOps about this. Thank you for the info you’ve provided. I hope that a team member will be able to give you some additional info on this soon.

I’m trying to gather all the info about this situation into one thread in the Technical Support Forum.

Here’s the latest that I know: https://forum-en.gw2archive.eu/forum/support/support/Start-up-Client-stuck-at-0kb-s/page/3#post4645431

If you can post any new info that you want to share in that thread, our GameOps team is taking a look at it and may be able to shed some light on the subject.

Thank you!

Bug Fixes:

• Fixed a server crash.

Just a friendly note that the conversation in this thread has gotten a tad heated. Big surprise, I know.

Please feel free to discuss, even disagree. Just avoid being truly disagreeable.

Thanks.

You’re entitled to your opinion. I see the data. Player-to-players trading is a huge risk in any game and a company “making good” on failed transactions can have infinite damage on a game’s economy.

It’s so simple. John said it above: If you want assurance that things will go as you intend, use the Trading Post. If you’re worried about the fees, make an offer on something that is somewhat below full price. Consider the savings on that your “pay back” for fees.

I’m not a designer, but you know what? When I heard about the development of the TP, the first thing I heard wasn’t “It’s a great gold sink!” but rather “It’s a way to keep transactions legitimate, to protect players and make sure their transactions go through properly.” I’ll be honest, the TP also helps us reduce customer support costs, because if there are fewer scammers the CS team is not researching bad guys and gals and answering tickets about scams. But really, as far as I saw it, the first consideration was… you! You and your satisfaction with each and every trade and transaction.

I use the TP about 10 times every day, and it works. I turn a blind eye to the fees because I consider them my insurance for a successful transaction. And I seldom buy instantly because, well, I like to save a few coppers as much as anyone and I sort of like the whole “Will I get it for that price?” experience.

I encourage you guys to stop looking for work-arounds, likely third-parties, candidates for how to “beat the system,” etc.

The TP system is solid — use it.

We’re merging several threads on the topic of an expansion for Guild Wars 2. As always, we apologize if merging causes disruption in the flow of the individual conversations, but we’re sure you’ll be able to sort out the topics you’re interested in and merging is helpful in keeping topics current and avoiding a lot of redundant comments.

Thanks for understanding.

We’re merging several threads on the topic of an expansion for Guild Wars 2. As always, we apologize if merging causes disruption in the flow of the individual conversations, but we’re sure you’ll be able to sort out the topics you’re interested in and merging is helpful in keeping topics current and avoiding a lot of redundant comments.

Thanks for understanding.

We’re merging several threads on the topic of an expansion for Guild Wars 2. As always, we apologize if merging causes disruption in the flow of the individual conversations, but we’re sure you’ll be able to sort out the topics you’re interested in and merging is helpful in keeping topics current and avoiding a lot of redundant comments.

Thanks for understanding.

Edit to add: While doing this merge, the forums decided to take a brief “time out” and I was worried for a while that the attempted merge may have resulted in the disappearance of a few threads. Things look OK now (except for the fact my merge message was repeated). You are welcome to discuss the topic in this thread, with our thanks for keeping the conversation focused.

Don’t worry — we were able to gather the gist of player opinion from the many posts in this and other threads. So if you shared, we got it. If you did not share, no worries — we have a large cross-section from which we gathered stats and data.

Of course you’re welcome to post if you wish, but if you’ve already shared, we got ya covered.

I just heard back from our Game Ops Team, and thanks to all the reports that players sent, they were able to check the pathpings. The records revealed that players submitting reports each have been experiencing packet loss either at the first hop with the ISP or in a couple of cases within their own network.

So those of you having this issue should follow up with your ISP to get them to investigate this issue for you.

If there are specific questions, Brad may be able to answer, but given the broadness of the issue you should note this: If you’re in the midwest and are having the “stuck at 0kb /s” issue, talk to your ISP.

Leetsura.3507:

So I’m not crazy! The pvp potions that I had in my bank really did disappear!
Do we have to submit a ticket to get them back? I don’t remember how many there was, though

Leetsura — well, I cannot really comment on your craziness…

I just talked to Customer Support and they suggest that you do submit a customer support ticket. If you’re not sure of the quantity, make your best estimate. Once this bug is fixed, the team hopes to be able to replace the items. Oh and the team asked if everyone could please be super patient, because until the fix is made, the replacements can’t be issued, so it’s going to take a bit of time.

Thanks for asking about this.

Chris.9708:

Ever since Wintersday has kicked off, a few of my friends and myself have been affected by this problem. After playing for a little while, though still completely random amounts of time, the game begins to chop so much that it looks like we are trying to play a slideshow. The only way to fix it is by closing the game, which has to be closed through task manager because the game goes “unresponsive”. Anybody have any ideas on why this is happening? What did ANet break with the Wintersday event update?

Hi Chris. I don’t believe I have seen a report of this. Are you submitting a ticket to Technical Support? Or are you able to submit an in-game report, so the team gets specifics about where you are located and the other details that can help them figure this out.

danizmax.4329:

The bug report says it’s a heap space issue, which means it’s a memory leak in the game. I lost Karka loot 3 times now, not to mention not able to finish countless dungeons and fractals thanks to recent disconnects. I want some kind of compensation for the lost time.

Blizzard gives it, why shouldn’t you!

I assume you get the option to submit a report to ArenaNet? If you’re doing so, thank you — it will help a lot! If you’re not able to submit a report, can you please submit a ticket so that the Technical Support Team can look into this?

Thanks.

Guhracie.3419:

Thank you for informing us, Ms. Gray. It is much appreciated, and I hope you have a wonderful holiday.

Hey, and to you, Guhracie!

Jerus.4350:

Gaile Gray.6029:

Carbon Footprint.3421:

I miss Ambient Killer. That was my single most favorite daily.

I felt really really guilty about that one. Who smites bunnies?

Monty Pyton?

Well, that rabbit had a vicious streak a mile wide! It was a killer! Honestly, what could one do in that case?

On the other hand, Tyrian bunnies are a lot friendlier, cuter, and cuddlier, which makes taking them out a little guilt-inducing.

Update:

I wanted to let you know that I sent a very detailed report of players’ input on this subject to the design team this afternoon. Now, those of you posting 40, 50, or 90 times in the thread were only counted once in my seasonally-appropriate Pumpkin Pie Chart™. But the thoughts posted here (and in a few other threads) — in all their vast variety — are a very welcome part of our forums and we thank you for sharing them.

Carbon Footprint.3421:

I miss Ambient Killer. That was my single most favorite daily.

I felt really really guilty about that one. Who smites bunnies?

Sungak Alkandenes.1369:

Shorah Gaile.

As a programmer / project manager myself, I understand the reasoning behind not fixing it. Still find it a bit of a bummer though. :| I suspect a lot of us used that one for completing the old monthly easier (though I can probably get three with a couple busy sessions in WvW or EotM).

Thanks for the update regardless. Have a good X-Mas week…

Thanks for understanding, Sungak, and for the holiday greetings! You have a great one yourself.

There is a known issue where the monthly numbers are not rising. As you may be aware, monthly achievements awards are going away at the end of December, as mentioned in the blog post about the new Daily System.

Given that the feature will end in just 8 days, and taking into consideration that there are certain risk factors related to any bug fix, the team has determined that they will not be fixing the short-term situation with the monthly achievements for this month.

We apologize for any inconvenience that this may cause and thank you in advance for your understanding.

We just moved a thread — “Dungeon stealing” — off the forums, because it contained a lot of back-and-forth name calling. In the forums, “naming and shaming” is strictly disallowed according to the Forum Code of Conduct. I wanted to let you know that Security and Customer Support were able to investigate the issues and those involved in wrong-doing have been dealt with. In the future, please report incidents of this sort using the in-game system OR through a support ticket. Thank you for understanding.

Hey there. I just talked with Mike Z about this, and he confirms that yes, there is a bug that is affecting some PvP Potions. The good news is that it will be fixed in today’s Hot Fix, so moving forward, this won’t be a factor. The other good news is that the team will be examining how to address this for the players it already impacted. (For instance, replacing the potions or that sort of thing.)

We’ll have more info on the remedy for impacted players in the future, but for the actual bug will be tidied up today and no longer will be an issue for anyone moving forward.

We want to thank those of you who took the time to create the logs. They have been routed to our programmers for review, and the details within the logs should be very helpful in determining how to correct this issue or what information to share with players to assist them, if the issue ends up being outside our control.

Please continue to send those in using the steps outlined in this post. And thank you again.

Here are some instructions on getting the log file to us:

1. Make sure you’ve created a shortcut to your Gw2.exe client.
2. Open the shortcut properties (by right-clicking the icon and selecting ‘Properties’)
3. In the target line, type -log so that your target looks something like this: C:\Games\Gw2\gw2.exe -log
4. Hit ‘Ok,’ then run the client. Since you are blocked when trying to download the last files, let the client run for about ten minutes, then close the client.
5. Open your preferred e-mail program and start an e-mail to Support@GuildWars2.com with the subject line “Patch download stuck at 0 kbps”
6. Now, in your prepared e-mail, click “Attach file” and type “%APPDATA%\Guild Wars 2\Gw2.log" and your e-mail program should find the file and attach it to your mail.
7. Send the email to us

To send us the diag file:

Replace -log with -diag in the above steps. When you’ve run that process, a UI window will pop up while the diagnostics are running. And the end of the run, you can open it up by clicking “View Results” and then cut-and-paste the diagnostic log in an email directly. It isn’t too big so you can cut it straight into the e-mail or make a text file, if you prefer, and attach it with the log file.

Restore your shortcut:

Remember to remove either the -log or -diag parameter from the shortcut by right-clicking on the shortcut icon and selecting ‘Properties’.

This individual issue needs to be reported in the game, ideally at the time it arises. In the future, please click the gear in the upper left and then submit a report so the team can review the situation and see what’s going on. Thanks!

You might be able to report via a support ticket and an agent may be able to see what you were given as opposed to what you saw. Consider doing that if you desire.

According to an e-mail I received this afternoon, the replacement items went out today. I’ll double check on that, but I believe that those who tried to enable the item in PvP and were unable to do so now have a new item to enable.

Thank you, Eric!

Chaith — can you submit an in-game report on this? When you do, it gives the devs a bunch of details about your character, situation, location, phases of the moon…. Well, ok, that last bit maybe not so much. But an in-game report has a lot of help info that would help the team replicate the bug and get it fixed.

Thanks!

Naranduil.3547:

I seem to have the same problem where the client tries to download the new patch.
It starts at 1 or 2 MB and then goes to 0/kb and freezes.

Also i don’t know how to run gw2.exe in “-log or -diag option”

Ok, let me be sure I give you the exact details. Back as soon as I have the whole thing properly outlined.

Uh oh. Sorry, folks. If you read my previous post (which I will edit) I need to correct what I said about how to submit a ticket.

Do not use the interface system. Instead, please send an e-mail to Support@GuildWars2.com and attach your logs to that e-mail. Please read my previous post for the right info. Thanks!

I just wanted to let you know I’m going to try to gather this feedback and write up a report about what is being said on the new daily system. There are a lot of different opinions being stated, and in some cases they may be directly opposite one another. However, I’ll do my best to amass all the thoughts you’ve shared and pass them along to design leads to give them a solid point of reference on this subject.

Hey all,

We’re really glad to hear that things are better for some of you, but note that some players are continuing to have issues. (So sorry about that! I agree it’s interesting that the situation seems rather localized.)

Here’s what our team would greatly appreciate, if you care to do this. Sending logs will help the team nail down the cause of this problem. They then can fix it (if it’s within our control) or give you some info on how you might be able to address it.

Anyone who is currently experiencing the problem should run their gw2.exe as follows:
1. Once with the -log option. (the output will be in their c:/Users/<username>/AppData/Roaming/Guild Wars 2/gw2.log)
2. Another run with the -diag option.

(If you don’t know how to do either of these things, post here and we’ll get you some more detailed instructions.)

Once you have the logs, please send them to us as an attachment in an e-mail to support@guildwars2.com with the subject line “Patch download stuck at 0 kbps” (using this specific subject line will make sure your logs go to the right people in a timely manner). Please note: In most circumstances we are not able to accept attachments sent to this email address, but in this case an exception is being made so that we can get the data we need to fix this ASAP.

Thank you for any help you can give us with this!

Ok, talked to the devs and this is a known issue. They’re looking at several possible fixes, but in the meantime, here are a few work-arounds that may help you:

• Your your mouse wheel over numbers
• Select only the tens field and type the number
• Select the field and use your arrow keys

Thanks for the report and the suggested work-arounds.

I’ll see if this is a known issue or if we can have someone review to see if it’s “working as intended.”

Happy to help, shadow. I put in that note just in case it still applies, but I imagine it does not.

In any event, I’m glad that’s all sorted now.

I think you’re talking about the Gift of Magnanimity, right? If so, was a known issue that was addressed in today’s build. If you clicked on the item and nothing happened, what I believe will take place is that you’ll be sent a replacement item in the near future. You will not need to submit a ticket, the item will be sent to you without the need to contact CS.

Oh, here’s a tip: You should click on the item outside of PvP in order to enable it. (It may now — due to the bug fix — be clickable in PvP, as well as outside of PvP, but I thought I’d share that bit just in case it helps.)

Thanks for your patience.