Showing Posts For Gaile Gray:

Countess Anise

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Does it matter? Age is just a number.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

A Wintersday Carol (Gw2 Machinima)

in Community Creations

Posted by: Gaile Gray

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Words cannot express how much I love this. You are amazing. Everyone involved is amazing. Thank you for such a lovely Wintersday gift.

Hugs to everyone involved!!!

P.S. If I would give this a +100 I would do it!

Thank you so much! Your kind words and hugs have been dispensed to all involved! We are all happy “A Wintersday Carol” has added to your holiday fun!!!

The team is currently working on a new Gw2 machinima series “Tyrian Tales” the first episode will be Valentines day themed., we hope you will be watching!!!

Count on it!

I shared with the whole company, and got back very nice notes about the quality of the production.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Ultra New Sheet Music Thread 3 *UPDATED*

in Community Creations

Posted by: Gaile Gray

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Gaile Gray

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You guys just keep on making this better and better. Thanks to all of you for putting this together — it really is great!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Latency/Lag for EU Players? [merged]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I see that a lot more of you have provided your logs, and thanks for doing that. Brad and his fellow team members are still reviewing these things, but I know he’ll be posting as soon as he can more info.

Thanks for your patience!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Forum specialists

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Palador — I think this sums it up: “I’m not taking the suggestion off the table — we will discuss it, both pro and con.” I see that forum member feedback will be very valuable in this decision.

Noah — good input, thank you.

Pinkamena Diane Pie — The announcement was posted primarily in News and Announcements. Sorry if you missed the post. Discussion of the topic is welcome in any sub-forum.

Basaltface — I have no idea what you mean by a specialist “breathing down your neck” or what power you feel they would be given that would impact you and your forum account or participation in any sense.

KarlaGray — The comments about forum participation percentages do not represent Guild Wars 2 forum statistics but are industry numbers. Our forums are more active and include a larger percentage of accounts holders than the average game. We apologize for any misimpressions that that comment may have created.

Ravion Hawk – Rest assured, we do play our game, out in the wild amongst real players. We can’t play in “God Mode” on the live servers and many of us play anonymously in addition to playing while representing the Anet Guild. Sure, there is internal testing and content play sessions, but I play daily on Live and I see many of my co-workers online playing as well.

Neural — Any report from a specialist will be reviewed like a report from any forum member. It will not be weighted “because s/he said so.”

AP — I think the addendum I just made to the post answers the moderation question. Basically, no, they’re not. And yes, your comments about how we’d monitor reports to ensure they’re fair and impartial are accurate. We’d welcome insights and opinions from specialists when flagged as such but would not consider them as representative of an entire community.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Fix being kicked out of airship/terrace

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

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Thanks for the info, Ic. I’m glad it’s not a bug related to using the pass.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

[FORUM]Filter blocks unoffensive word

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Charrbeque, you’re right. There are a few irritating glitches in the Word and Name Filter. I use a certain word all the time, but I’ve had to mentally remind myself to use “analyze” instead of a s ess (intentionally misspelled and spaced) because the latter is kittenized.

I’ll see what we can do about this, and I heard there was some progress made on updating the filter.

At the end of the day, the problem is the same as some other issues here and an issue that you have stated bugs you personally, the forums really need a change/upgrade.

Goes without saying, yes.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Fix being kicked out of airship/terrace

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

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Question: Are you unable to use your pass? Or are you concerned that you’re seeing multiple loading screens or are being required to re-log to re-use the pass?

Just checking, and thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

[FORUM]Filter blocks unoffensive word

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

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Charrbeque, you’re right. There are a few irritating glitches in the Word and Name Filter. I use a certain word all the time, but I’ve had to mentally remind myself to use “analyze” instead of a s ess (intentionally misspelled and spaced) because the latter is kittenized.

I’ll see what we can do about this, and I heard there was some progress made on updating the filter.

If anyone else wants to share harmless words that are unnecessarily censored, please add ’em here (but remember they may be filtered so… get creative!)

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Fix being kicked out of airship/terrace

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Hey all. Sorry this is happening and thanks for this report. Recent e-mails confirm that the team is actively looking into the matter. I’ll post to let you know more when info is available.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Forum Slurs- Pledge against them

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Djinn — do you sense Guhracie is “labeling?” He mentions his position was to not participate when certain words are used as a slur. If you feel he’s making his personal choice too hurriedly, it’s a harmless choice, as he is choosing not to participate. He’s not saying he’ll get into the thread and flame the forum member, or that he’ll report and hope they get smited by all the powers of The Six Gods. He’s just saying “If someone uses slurs, I’m out.”

Or do you see it differently?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Forum Slurs- Pledge against them

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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As I see it, and I have been actively reading the post, Guhracie had noble intentions in posting this and he offered a personal position on the use of inflammatory words when they are (mis)used in specific ways.

This shouldn’t have devolved into the snarkfest it has become. This isn’t a semantics debate. It’s not the platform for someone to mock, insult, and abuse other forum members because he/she disagrees with the position stated. It’s a personal position and you’re welcome to join in, or not. But arguing with the stated position it is like arguing with someone because you like salmon and they do not. There’s not “right” or “wrong” for it’s a personal opinion. Just as “I don’t intend to participate in certain threads” is a personal choice.

When one thread had more than half a dozen warranted reports and more that could have been made, well, obviously there’s a problem. In this case, the problem seems to be not with the original post but with forum members who are unwilling or unable to remain quiet on a subject that does not require or benefit from their input.

Please don’t post if you’re being argumentative, insulting, or pedantic. Please feel free to move to the next thread and contribute where you have a contribution to make and leave this thread for those who wish to join in the pledge or discuss the parameters of the pledge in a respectful and contributing manner.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Forum specialists

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Is there really any reason to make public who the forum specialist are since they mostly are there to report back to ANet? I don’t see why someone needs a tag for that. Having a tag opens up possibilities of them being constantly harassed about being white knights and ANet toadies. Imo, it would be better not to have people publicly labeled as being “semi official” when they have no official function other than collate information and report or linking official posts (which anyone can do).

That is a really thought-provoking comment!

What do others feel about this? I’m very interested in feedback on the subject of making specialists public or not.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Forum specialists

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

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Official communications will come from ArenaNet employees and my team. So there’s no need to banner a forum specialist post since they will not be posting officially in the sense of “Here’s dev feedback on this suggestion” or “I want to post ArenaNet’s position on this subject.” Certainly they can help in reviewing threads and linking to official posts so forum members see the ArenaNet response, though.

We value the expertise of those who have applied. Their asking questions for clarity or to obtain more details or just generally getting involved in discussing a subject would be really great. They can provide the team with very valuable information on a subject that helps in analyzing whether to escalate to the devs. But none of those activities would require a delineation between Specialist Bob as a forum member and Specialist Bob as a forum specialist so I don’t think we need to have the two posting options, although thanks for the suggestion.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

How to write, so as to not get removed

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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If Anet wants to judge individual mods, I’m sure they’d have a way of tracking exactly who’s done what. Or could implement one. Without letting it be known to the players.

Yes, we can track individual moderator actions — no worries there.

Don’t say the truth in sarcastic/mocking manner …

Sarcasm and mockery have little place in a forum, whether they are used to speak “the truth” or not.

The developers read these forums virtually every day, but they derive the greatest benefit from reading a concise, combined set of comments from a wide range of forum members. Imagine reading the 12th or 20th thread that says virtually the same thing. Does that speak towards something positive: “This is definitely something we need to do?” Or does it point away from reading the forums, when there’s so much redundancy and so little value in repeated/duplicated comments? The devs are busy people.

I personally agree with this 100%.

And that’s why I am always so confused to see forum rules such as “Don’t necro and old thread! Make a new one!” Even these forums here discourage players from posting in existing threads (bump override). Not to mention all the threads that had those combined, concise sets of comments from a wide range of forum members, but were archived away in locked subforums instead of carried over. Sometimes threads are merged but most times they’re not. Lastly, when there’s only one thread going, and parts of it become “toxic”, sometimes the entire thread is locked (and in many forums, the rule is that you’re not supposed to create a new, similar thread) – but when the discussion is going on in three different threads, only the toxic one is locked, which allows the other two threads to continue the discussion itself.

I don’t mean to rant, but it is a bit mixed-message here on the topic of “use existing” vs. “create your own”. A clear ruleset (ideally supported by the forum software, for example “are you sure you want to create this as a new thread? Here is some similar-sounding titles:” instead of the bump-override) would really, really help.

You make a really good point! We do our best to merge threads and we override bumps without penalty. (Fancy that. ) But yes, I see what you mean about mixed messages.

As to software solutions, well, that’s not likely with this software. And more than anyone here, I’m keenly (I mean KEENLY) aware that not having a search engine is just a really bad thing!

So what you’re saying is that someone wants to do the right thing but (1) s/he can’t find a thread (no search engine) or (2) the post is old enough it needs a “bump” and the rules speak against that.

I’m going to review all our rules — I’ll highlight this, with thanks for your pointing it out.

Donari has it right. If you’re trying to get your thoughts to “go viral” in a way they can’t be “snuffed out,” you’re not participating in a conversation. Participate in the conversation instead and you’ll be fine.

Yes. Please!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Forum specialists

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Any other questions?

Will the FS operate and post with their existing game (and forum accounts) or will they get new ones?

We have not made a final decision on this. What’s your opinion? Is there a reason it should be one or the other?

I see pluses and minuses to either choice. I can’t help but wonder how the forum membership as a whole will have faith in a specialist who uses an anonymous account. If they are chosen for their history, should their history be hidden? On the other hand, I’d like to hear your concerns or comments in relation to how a specialist might prefer not to post on his/her game account. Since specialists won’t be doing controversial actions, such as moderating posts or suspending accounts, I am not sure what benefit is derived by hiding their name, but I’d like to hear others’ thoughts.

I should mention that no one at ArenaNet has a “sock puppet” account that allows him or her to post anonymously aside from the Customer Support agents who post using their “handles.” When we set up forum accounts for employees we use a team member’s real name. But be assured we wouldn’t ask a specialist to reveal his/her real name.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

where are the new hairstyles?

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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I’d like to know where are the new hairstyles advertised on the sale in gemstore today, because I didn’t find them in the make-over kits I bought.

I’m so sorry for your confusion, and I have passed along your comments to the BLTC Team and to Customer Support. I am sure they can figure out how to amend this for those who require it, and I imagine they will examine advertising to ensure it’s as clear as possible.

We had to remove several posts from would-be attorneys (and one real attorney, thank you for trying to help!) because the Forum Code of Conduct states: “Do not post legal action threads. Using the forums or PMs to encourage, promote, endorse, or incite any kind of legal action against the company or any individual is strictly prohibited. Such content will be removed, and the author’s posting privileges will be permanently revoked.” We did not terminate accounts at this time but must insist that forum members observe the rules, which were formulated to protect our members from misinformation and inaccurate advice.

i mean really, that’s the super sayian charr hair do from the last update which was months ago. that’s what made me check dulfy out for any new hair updates.

change the wording from New Hairstyles to Unique Hairstyles or Exclusive Hairstyles and problem solved

That is a great suggestion, thank you for making it.

NOTE: I am 100% positive this ad was not an attempt to deceive or an effort to sell makeover kits to those for whom the hairstyles were not, truly, new to that account holder.

This is not a matter for legal discussion, and as pointed out above, legal discussions have absolutely no place in this forum, any more than ridiculous cries of “Freedom of Speech” are relevant for private game servers and privately-hosted forums.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

some questions

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

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Halor — Welcome to Guild Wars 2. I hope you love it!

Donari, Tiger, Serophous — thanks for the many helpful suggestions.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Forum specialists

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Posted by: Gaile Gray

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Gaile Gray

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Here are some answers to question about the Forum Specialist Program:

  • No forum specialist will be a moderator. No FS will have moderation rights or back-end forum access of any kind. They will not infract, suspend, or ban any forum member — ever. Forum specialists will be able to flag points — as any member can and should do — and we hope they will do that actively. But each flag will be reviewed impartially and acted upon only by staff members and only if the flagged post or thread is in breach of the UA, RoC, Naming Policy, or FCoC.
  • We expect applicants to have a decent, but not necessarily perfect, forum and game history. We would not dismiss an application simply because someone received an infraction for speaking in the heat of the moment or making a joke to which someone reacted negatively. We will review game and forum account history on a case-by-case basis. Naturally, someone with a long list of forum infractions or someone with a sketchy game history is is not a likely candidate.
  • Forum specialists will not asked to muzzle their opinions. These will be highly involved forum members, and their opinions and insights are valuable. We will encourage specialists to link to official threads for official information and offer their personal opinions clearly as opinions.
  • We will not limit our selections to cheerleaders and “white hats.” Communication style is key. Offering constructive ideas for change is good; complaining is not. Expressing opinions is fine; expressing opinions as fact is not. Interacting positively is good; condemning, dismissive, or condescending communication is not.
  • This is a pilot program. We hope to be able to expand it outside the U.S. in the future, but there are legal reasons for the limitation right now.

Any other questions?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Forum specialists

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Posted by: Gaile Gray

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We will be reviewing applications in January. We wanted to allow people to have time to consider their participation and we thought it would be best to start the program after the holiday break.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

SAB coin refunds. When is the line?

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Posted by: Gaile Gray

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The question of SAB has been answered to the best of our ability in the past. and I will repeat it here for your information: SAB will return in the future, but the timeframe is not yet determined, according to Colin Johanson.

In relation to refunds for the SAB coins, we are not issuing refunds for the coins because the items will be usable in the future.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

AutoClicker Macro Legal Still?

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

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We have never approved the use of auto-clickers. The policy linked by Ic makes it clear, specifically clear.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

How to write, so as to not get removed

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

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Palador — you’re sounding a tad sensitive about the whole moderator thing. Don’t worry, no one’s going to remove your post — it’s sensible, moderate in tone, and presents a couple of valid questions. It’s fine!

As the new team lead, I am working on quite a few behind-the-scenes projects. The forum reorganization was one, the FSP is another. And because moderation is an absolutely critical component to any set of forums, there are several things that the team and I will be analyzing as far as moderation.

  • Named Moderators: Named moderators can put a more human face on the mod team, it’s true. However, using names — even generic names — can make individual moderators targets of forum member dissatisfaction. No matter how prudent and reasonable the decisions, you could see comments like, “Moderator A is reasonable, but every time Moderator B gets involved, too many threads are locked.” “Moderator M seems to be having a bad day.” “Fire Moderator X, s/he is ban-happy!” If a mod errs we want to address it. But in my experience (about 16 years in forum administration) allowing the focus to become “Moderator B actioned me” (instead of “I made an error and was actioned”) isn’t productive. It distracts from the actual function of the team, may make moderators uncomfortable in doing their job, and may serve as a form of attempted invalidation of very accurate decisions. (RW analogy: If a student can point to “my teacher was having a bad day,” then maybe s/he can avoid answering the real question of “How did you get a ‘D’ on your term paper?” )
  • I’m not taking the suggestion off the table — we will discuss it, both pro and con.
  • “Canned” Responses: We’re getting a bit away from that in some situations, as recent notes would prove. However, as a rule, the use of standard comments makes for an efficient and clear process. Efficient for the mod; clear to the person to whom it’s addressed. I happen to believe that a personal response is best, but I also recognize that a finite number of moderators and other team members serve a large number of forum members, in four languages.
  • We’ll talk about this, as well.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

How to write, so as to not get removed

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

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You’ve asked the question before, and you’ve been answered accurately by forum members. You asked “So I should post my thoughts in an existing thread?” and suggested those thoughts would be “buried.” On the contrary. If every forum member decided his/her feedback was so important that it needed — nay deserved! — its own thread, we’d never have a discussion but a series of singular posts, like side discussions without volume or significant substance. And those suggestions, points of input, even complaints would not be perceived to have much weight because, after all, whomever responded might likewise feel his/her comments deserved their own threads… and so on, ad nauseum.

The developers read these forums virtually every day, but they derive the greatest benefit from reading a concise, combined set of comments from a wide range of forum members. Imagine reading the 12th or 20th thread that says virtually the same thing. Does that speak towards something positive: “This is definitely something we need to do?” Or does it point away from reading the forums, when there’s so much redundancy and so little value in repeated/duplicated comments? The devs are busy people. Let’s make it easy for them to get feedback, both good and bad, in an efficient, meaningful manner!

Now imagine reading a consolidated thread where Forum Member Fred, who shares many of the opinions of Forum Member Marsha, posts that he agrees with Marsha, but has a few other thoughts to add. That growing, enhanced conversation is how you have a meaningful dialogue on a forum and that is how the developers and the community as a whole get the greatest value from their participation.

The best way to contribute to a thread in such a way that your comments will not be removed or locked is to offer productive, constructive suggestions and not simply a list of things you don’t like. Why don’t you like it? What would make it better? What constructive suggestions can you make to amend those things you feel need improvement? And, hey, would it hurt to remember simple components like courtesy and respect, for your fellow forum members? The developers? Even yourself?

So you want changes? Think things could be better? Want to point out a better direction? Join the merged threads, where your input will be far more likely to be seen and, remember, appraised , in part, by its tone and the nature of the suggestions. You don’t have to be all sunshine and buttercups in your post, but your post only has value if it’s voiced clearly, concisely, and constructively. Those are the Three C’s of good forum communication.

I hope this answers your question and I look forward to seeing your thoughts in the appropriate threads.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Release names

in Guild Wars 2 Discussion

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Thank you, Donari. It’s really helpful to see those posts, and I appreciate your taking the time to find them so that Ryuga can understand our policy about names.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

NPE Feedback [Merged] - Please read 1st post

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shadow — You are right, there haven’t been a lot of updates on this topic since the OP. I just wasn’t sure if you’d see the “We’re aware of these things” part. If so, my apologies. And yes, for the most part, changes to NPE are still on the “to do” list. But there’s no lack of understanding by the devs. For instance, our narrative director, Leah, posted about changes that need to be made in relation to the Personal Story.

Farm Flats and Havoc — Have you posted in the Traits thread? You’re welcome to add your thoughts there, as well, if you care to do so.

Zera — thank you and understood. The mods merged your post into the main thread to keep things tidy, concise, and easily reviewed. Thanks for sharing.

naisonod — If you did that on a phone, I’m impressed! And to your point, I can promise you that we do play our own game, so changes made are made with game experience, not on a whim or without a full view. I take on board you don’t care for the changes, but I did want to clarify that things aren’t switched by people who live in a vacuum.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

NPE Feedback [Merged] - Please read 1st post

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Back when the NPE was released Anet said they were going to make changes because of the backlash. Have any of those changes actually made it into the game, or are there still people waiting on them?

I could be wrong, but seem to remember reading that.

Please read the first post. I think it will be clear to you then. Not all changes have been made, but you can see an outline of what is planned.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

NPE Feedback [Merged] - Please read 1st post

in Guild Wars 2 Discussion

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Gaile Gray

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Well said,

But help me understand why a developer would ask a random player for input. Maybe there is backstory I don’t know about but from the outside looking in I don’t get why this situation occurred

I do believe I was there.

It was at the wurm yesterday. Gaile was there and some players took the opportunity to start complaining in map chat about the NPE. It was pointed out that she wasn’t there in her official position as Arenanet Forum Communications Team Lead and that complaining to her about the game in map chat while waiting for the event wasn’t the most appropriate thing to do since she was not working at her titled job right then and that the most appropriate thing was to post needed information in the forum for her to see when she was gathering information.

That doesn’t mean though she was asking for someone to make a separate new thread or to repost old information that he had already posted before.

This is correct, AP, and thanks for outlining what happened. My hope is that any- and everyone with feedback about the NPE will post in this thread, so that I can use it to gather statistics, quotes, feedback, and other components for a full report for the devs. They are tracking this thread, as they have been for weeks, but a report might also be valuable.

I did merge the thread that was initiated as part of yesterday’s casual conversation to keep things on track and focused.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Does anyone actually want a Season 3?

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Posted by: Gaile Gray

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Majority is still for LS on this tread sooo….Should Anet listen those 30+ people that says YES to LS or those like 5…that says NO hmmm?

I think this statement pretty much sums it up. Despite all the off-topics, the name-calling, the flames of anyone with even a remotely positive attitude, the duplicate postings of the same repeated comments, and all that — the majority are in support of the Living World and look forward to its future.

At this point, to avoid this devolving into more back-and-forth on the nature of forum members instead of on the nature of the game we’ll close this thread with a reminder that everyone should stay on topic and not spin off into side conversations that do absolutely nothing to contribute to a thread.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

The Cantha Thread [Merged]

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Waiting the day when this thread gets a merge with the expansion one.
Happy new year!

I think they are separate topics and can stand alone. Thanks for the suggestions, though. And Happy New Year to you, as well!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Alert: In-Game Mail Scams

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One thing that always popped out to be by any mail that ArenaNet actually sends its player is… the Arena Logo is also in the letterhead. Nice big red lego right there, always tells me the email is official. It’s actually very hard to miss.

It may sound rude or whatever but… I don’t know, to me… when I have read such unbelievable forum posts on various topics regarding people woes about this game, to me, part of me feels that if you do not see the way ArenaNet properly dispenses mail in this game for which one cannot tell the difference between official mail and false player mail, then… to me you’re obviously not paying attention.

To me, the signs are as clear as day, and once I pointed those signs out to my husband, he dawned on him: “Hey, you’re right, it doesn’t have that red logo on it…”

(Beside the point, for those of you noticing and then wondering why, I haven’t decided which character to put the banker golem on yet, that’s why I never took it out.)

Thank you for making that point clear, as well.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

account will be Suspend!! WTF?!

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Deleted original post because the image contained your account name. This is a fake as everyone has explained.

Gaile Gray
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ArenaNet

What Anet does *right*

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If I were going to lavish praise on anyone up in the Anet Eagle’s Nest, it’d be their network and code people. They’re why the game works virtually anywhere in the world on a comedically broad array of hardware via internet agglomorations that defy logic and reason with their giant-spaghetti-bowl complexities.

In my experiences, they’re likely the ones that are going above and beyond just to do their jobs ‘adequately’.

You are so, SO right about this! Our programmers and network peeps are amazing. At the same Christmas party where I faffed to Daniel about the vistas and art, I also had a nice chat with Eric Rane, who’s a programmer lead. My regard for programmers knows no bounds because, end of the day, they are at the core of everything. I’m hoping we can get a few programmers to post here in the forums because their work is fascinating and, let’s face it, utterly key to every element of the game.

Thanks for pointing this out, naiasonod. Spot on!

At the very least, I hope someone brings them cake and cookies down in whatever passes for their monkey pit.

Programmers often have to be reminded to eat. Have a heart – don’t let your programming staff forget to do things like eat, shave, go home at least bi-weekly and occasionally observe real sunlight!

Cookies. Brownies. I make a decent cookie and a pretty darned nice brownie. You’ve inspired me for the New Year.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Does anyone actually want a Season 3?

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So, at the core, this seems to be another thread about an expansion. Please post any original thoughts you may have on that subject in the designated thread.

If you’d like to discuss Season 3 of the Living World, you’re free to post here.

Thank you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

What Anet does *right*

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i agree with pretty much everything the dev said

but this

Skills. Enough variety to be effective and fun; not so much that I feel I’m forever the noob for not knowing the intricacies.

i agree with it but

it would be pretty nice to get “new weapon sets” for the classes
some new traits utility skills and stuff

I see what you did there. I know the team is keenly aware of the desire for changes to traits, and they will have something to say on that subject when plans are more firmed up. What you’re seeking with a suggestions about new skill sets may be on the charts in the future, I really don’t know about that.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

What Anet does *right*

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If I were going to lavish praise on anyone up in the Anet Eagle’s Nest, it’d be their network and code people. They’re why the game works virtually anywhere in the world on a comedically broad array of hardware via internet agglomorations that defy logic and reason with their giant-spaghetti-bowl complexities.

In my experiences, they’re likely the ones that are going above and beyond just to do their jobs ‘adequately’.

You are so, SO right about this! Our programmers and network peeps are amazing. At the same Christmas party where I faffed to Daniel about the vistas and art, I also had a nice chat with Eric Rane, who’s a programmer lead. My regard for programmers knows no bounds because, end of the day, they are at the core of everything. I’m hoping we can get a few programmers to post here in the forums because their work is fascinating and, let’s face it, utterly key to every element of the game.

Thanks for pointing this out, naiasonod. Spot on!

Edit: This holiday season reminds me of others where programmers have had to step up to analyze urgent situations, even spending New Year’s Day on a major issue back several years ago. Of any team member, it’s likely to be a programmer whom we have to drag out of bed in the middle of the night. So Dwayna Bless ’em, every one!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Common Phishing Attempts: E-mails & In-Game Mails

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A new e-mail reported today:

Subject: Gems Donated According To The Achievement System

Hello Guild Wars 2 Player

We have recently decided to donate all the players 1000 germs, and at the same time, more germs are donated according to the acheivement, players with achievement score over 8000, 1500 germs are donated, players with score over 10,000, 3000 germs are donated, players with score over 1,5000, 5000 germs are donated, players with score over 20,000, 8000 germs will be donated, Please log in our website and verify that you are the account owner, and we will donate the germs within 72 hours if the verification is passed, the verification webpage: :
[Link deleted]

Gems are donated according to the achievement system.

Guild Wars 2 Operation Team’’


First, we would never share “geRms” with our players! Secondly, this is just entirely bogus. If we were to offer such a reward, we’d make sure you knew about it through our website. Please do not click any links in anything that is questionable. As far as I know, we do not send clickable links unless you request something, like a password reset or assistance through Customer Support. Any e-mail coming to you unbidden should be viewed very, very skeptically.

If you have any questions about an e-mail or in-game mail that you receive, hold off on doing anything until you check with Customer Support.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

What Anet does *right*

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Thank you for a positive thread, and thanks to everyone who contributed thoughtful responses.

Must of what y’all said strikes home with me. Yes, of course it does, I love this game so much! But FWIW, here’s my list (and it’s my opinion so let’s not debate, hmmm?) in no particular order:

  • Diversity of races
  • Broad range of character professions
  • Skills. Enough variety to be effective and fun; not so much that I feel I’m forever the noob for not knowing the intricacies.
  • Armor and weapons. Way more than I ever will need personally, but what a great way for each player to make his/her character individual and personally “just right.”
  • The Trading Post — I really like using it. I confess: I cackle in glee when a merchant offers 40 copper and my item goes for 2 silver on the TP. (And I like the security for trades, too!)
  • The music. A wonderful blend of existing themes and new ones. There are times I just stop to listen.
  • PvP and WvW: Amazing stuff, to join or to watch. I am awed by how good some players are!
  • The Living World. It’s pretty amazing to see such a significant amount of content get added, for free. (Sure, there was a “cost” in emotion — blast you, Scarlet! — and I still mourn for Lion’s Arch and await its return to glory. What can I say, I <3 Lion’s Arch!)
  • The world world. I have never been in a game where I so want just to be there. I love the art. I love the cultural differences in the regions. I love the art. I love the vistas (and I told Daniel Dociu as much at our Christmas party this year — what a great way to stand back and really see the world!) Oh, and did I mention I love the art?

This is not a “Aren’t we great” post. This is not a “it’s my job, I better say something” post. This is a post from the heart to express admiration and respect for those who created and continue to create an amazing game. And to share a nod of understanding with players who love it as much as I do.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Visit Tixx everyday for FREE Tixx Gift!

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Thank you for posting this, DTA! It clearly has been helpful to players and I bet others will benefit, too!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

[Suggestions] Gemstore Items

in Guild Wars 2 Discussion

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Hey guys, I think this is a very nice and helpful thread. In order to highlight it for the devs, I changed the title so it stands out a bit more. Other than that, the thread remains as it was… nothing to see here, post along, post along.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Unable to sell anything on TP

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Communications Manager
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ArenaNet

Trading Posting Issues: 29 December 3:00 PM Pacific

in News and Announcements

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The Black Lion Trading Company / Trading Post is currently experiencing issues. A programmer is investigating and we are aware that currently players cannot perform transactions — such as buy, sell, view transactions, etc.

Our apologies for the inconvenience and we’ll have this rectified as soon as possible.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Winterday Feedback [merged]

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Merged several more topics into this collective feedback thread.

Thanks for posting your thoughts on Wintersday in this thread so that the devs can review everything in one efficient topic.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Please Take Care with In-Game Mails

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I posted this in GW2 Discussion, but it’s worth repeating here.

As you may have noticed, we added a message to the in-game mails a while back that lets you know that a particular mail is coming from another player and not from ArenaNet.

Please heed that message.

Don’t be taken in by:

  • Warnings about your account being restricted, suspended, or closed. These phony messages ask you to click a link to “remove restrictions” or “validate your account” or some other nonsense that are simply sent to get access to your account by your providing the credentials.
    • We very seldom send in-game messages warning of account suspensions or closures, and you should never click a link in such a message.
  • Fake “award notifications” that claim that ArenaNet is giving away gems or other goods and that, again, ask you to click a link to claim yours.
    • If we’re going to give you something, we don’t need your password.
  • Other messages the lead to a third-party site that asks for your game credentials.

If we’re going to give you something, we don’t need your password. If your account is in jeopardy, you won’t be able to “validate” it through a link to some shady third-party site.

If in doubt about any in-game mail, report it using the in-game system or contact Support by clicking “Support” at the top of this page and submitting a request to check on what you were sent.

Best: delete such mails immediately and put the would-be account thieves out of business.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Alert: In-Game Mail Scams

in Guild Wars 2 Discussion

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Gaile, is there a reason why you guys can’t just prevent people from writing “Arenanet” in the subject line of in game mail? It seems like that would at least force scammers to write something else, which would in turn stop some slightly more unsuspecting people from accidentally believing the mail to be true.

That is a valid suggestion, but I made one on the use of another company-related word, and was told it wasn’t possible to filter it. I’ll check into this, but think about someone who says, “ArenaNet just added [something to the game]” or “Write ArenaNet about your fps question” or any other of other things. I’m not sure filtering is the answer (I’ll inquired) but really the message at the bottom is everyone’s signal and should be reviewed with care.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Alert: In-Game Mail Scams

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for those that dont know always check on the bottom, where it says this mail was sent by another player. Anet does not ask for your login info. Always report and block. And never ever go on those websites, even if curious, they are designed to steal login and personal info, as well as installing harmful software on your computer in order to steal your info. Stay safe.

Words to live by above. Thank you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Why do they HAVE to role play in public?

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This is why devs will never get it right. They do not understand roleplayers at all, so they never develop RP tools and settings for them. It’s not just GW2, but the genre as a whole.

I don’t even roleplay, but i at least recognize what they need.

Perhaps “the genre as a whole” prioritizes things similarly, where tools designed for the majority of players take precedence over those designed for a relatively small segment of a game’s population. For while we value our RP players, I believe that the majority of tools and features are designed for significantly larger numbers of players.

But in all honesty, why should roleplayers be isolated in a Massive Multiplayer Online Role Playing Game?

This says things pretty clearly. Thanks. I think the topic has been addressed, suggestions made (thank you!), and positions stated so I will flag this for review and closure now.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Why do they HAVE to role play in public?

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Our RP community is strong and vibrant, and I can’t remember the last time a single chat string in RP areas needed to be actioned (if someone is suggesting a crossing of the lines into unacceptable chat). I feel that our players know the limits and abide by them in the vast majority of cases, and that may be even more true in the case of RPers.

Suggestions given in this thread word well: Remove the emote strings; choose a different area; join in… Or don’t. Seriously, it’s your call. But please, let’s do our best to be part of a community of players, a tolerant community where we each may have different likes and dislikes, preferences, favorite places in the world, special events that never fail to delight, but where we all do our best to get along.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Suggest a New Daily Task!

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Please remember that this thread is for your suggestions about new components for the dailies. They can be serious or humourous, but they should be suggestions and not feedback. If you want to share your feedback or input on the new dailies in a general or specific sense, outside of the suggestions intended for this thread, please post in this thread to share your overall feedback on the dailies

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Oyun arayüzü - Game interface

in Bugs: Game, Forum, Website

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Hello,

At the current time we have no plans to localize Guild Wars 2 into additional languages. While we understand the request, we have focused on four major languages for now and hope that anyone interested in playing our game will be able to join in one of those four.

The team may consider additional languages in the future, but I have no timeframe for such reviews and could not say in which additional languages we might consider offering GW2.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet