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Moved from one Orders story to another

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It doesn’t change your order—just your storyline.

The story splits at different points for various reasons that aren’t necessarily related to your Order. For example, in Chapter 1 human commoners can choose whether to save an orphanage or a hospital. That’s why the warning is fairly generic—it warns you that you’re accepting any choices made by the other player, and what your next story step will be. There’s no way for it to know what your choice might have been, since the next story step might be based on a choice made in this or another story step, the player’s Order, etc. It simply knows what the story owner’s next step is, and if you accept progress, that will also be your next step. (To keep you playing together.)

Missing Mail

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Sorry, I’m not that familiar with the Living Story steps. I’ll throw out the usual suspect: is your mailbox empty? If you have 10+ messages, any new mail will be held in a queue until room is made in the inbox. Empty your mailbox, then try changing zones to have it resend the mail.
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Missing Mail

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Is this Living Story? I don’t see any personal story steps named “Party Politics.”

Moved from one Orders story to another

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Short answer: no, we have no way of changing your storyline. Sorry!

Bugged personal story

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Wrong mission given for selected order.

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Dredging up the Past bugged

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I’m not sure exactly what you’re seeing… Everything works correctly for me when I play through. You enter the story instance, and your objective changes to “Speak with Steward Gixx.” You talk to him and a cinematic intro for the DP plays. Then your objective changes to “Speak with Magister Sieran.” You walk over to her, and a dialogue cutscene plays, then your objective changes to “Meet Sieran at Molent Summit.” and the “exit” button will appear on the minimap, since you’re done with that story instance. The only thing I can think of is that when you speak to Gixx, you’re closing his conversation box and not actually progressing through the dialogue, so the cinematic will never play and the story won’t progress.

Dredging up the Past bugged

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I’m a bit confused. What’s your current objective? If it’s “Travel the Priory archive” then you need to go to the green story star, which will prompt you to enter the next instance for your story. Reading the mail from the DP is what makes that objective active, so if that’s your objective, you’ve already received/read the mail (and why you’re not getting another letter.)

Ossuary of Unquiet Dead bugged

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We’re investigating the issue.

Eye of the Sun quest

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The turret will automatically rotate to face the area you’re targeting. Put your mouse cursor over the area you want to target with the turret, and hit 1 to fire. The shot arcs a bit, so you might need to adjust your aim point to hit the target.

Eye of the Sun quest

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You use the turret to shoot at the distant toxic pots. It’s not intended to be mobile.

Forging the Pact

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Search around the area a bit more, the objective doesn’t complete as soon as you enter the circle. There’s a delay between entering the area and the objective completing.

Dry Top recipes not account bound bug

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I believe the consumables that teach you the recipe are account bound, but the recipes themselves are per-character.

Amnesia Gas

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It’s a single-use gadget. You need to be facing the Peacemaker you’re trying to knock out when you use it.

Knocking them out manually also works—you can just beat them up if that’s your preference. The Order of Whispers is results oriented.

Order Changed. Help?

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The only time it asks you if you want to accept the progress is when you are playing in someone else’s instance. Otherwise, you just get the rewards for whatever instance you are playing in solo, or as the instance originator.

Correct. If you’re the instance owner, it’ll look at your Order to determine the next chapter’s storyline. (Or at other decisions you’ve made, if the story branches for other reasons. For example, in Chapter 5, it looks to see which minor race you chose to help at the end of Chapter 4.)

Order Changed. Help?

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You’ll need to complete it as the instance owner (the player who starts the story step and opens the story instance), so it will advance your storyline based on your choices.

Story Bug

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Which story step are you on?

Help! Personal Story derailed!

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Both players did “Setting the Stage” together. (It’s a story step shared by all 3 Orders.) At the end of the step, it sets your next step based on your Order. When playing co-op, it uses the “instance owner’s” Order to keep the players together. (The “instance owner” is the player who started the story step and opened up the instance.) There is a warning that if you accept the story progress, your next story step will be “Name of Next Story Step” regardless of any choices that you made. Adding another warning would be impractical since the system only knows what the next step is (based on the instance owner’s choices) and can’t tell what it might have been based on every other player’s choices. The story steps branch at different places for different reasons, so it’s not a simple matter of “If player A is a different Order than player B pop up a warning.”

Quest bugged: Defusing the problem.

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Correct, it’s mailed to you, it’s not an item in your inventory. If you already have too many mail items, you’ll need to clear out your mailbox to make room for new mail. If it still doesn’t arrive within a few minutes of cleaning your mailbox, try logging out and back in, or switching maps.

Help! Personal Story derailed!

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Both players have to be on the same story step for it to even offer the option of accepting progress at the end. You’re not going to find another Vigil player on the OOW story step—and if you did, it would default to the next OOW story step in that storyline since that’s the default storyline once you’re on the OOW chain. I’m saying, completing out the current chapter will return the storyline to normal unless they derail it again by grouping up with a player from another Order and choosing to stay on the same storyline as them.

Help! Personal Story derailed!

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Not quite… Since a player on the Vigil storyline won’t be on the same story step, so it won’t ask you to accept the progress. Also, if you’re the person who started the instance, it will always use your Order/choices for the next step. Things will return to normal next chapter, as long as you don’t complete the end of chapter story step with someone in another Order and accept their progress, since that will (once again) put you on their storyline.

Can't Progress Through Personal Story

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As IC stated above, try logging out and back in. (Sometimes even changing maps will cause the reward splash to pop up.)

Can't Progress Through Personal Story

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What’s your current story step/objective? What do you mean by “updated my progress to complete”? Normally, the end of a story step brings up the splash screen with the rewards.

Help! Personal Story derailed!

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Correct, it’s not a bug or an account issue. If you’re playing co-op, at the end of the story step, if the other player is the “owner” of the story instance, it will ask if you want to accept progress and any decisions made by the other player. This is to allow the players to keep playing together, even if they would normally go off on different branches. Note that it hasn’t changed your Order, it’s only changed the storyline you’re currently on.

Achievement stuck

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The XP display is your highest XP obtained in a single session on one map. So it sounds like you came close, but either logged out, died, or switched maps before hitting 500k.

Personal story bugged

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What’s your current objective? I just ran through this with no issues, and he’ll talk to any player with the “Talk to Fibharr about Vallus Smokemane.” objective active. When you say you can only greet him, are you getting a “Greet” prompt, or a “Talk” prompt that triggers a greet? If you exit the map and re-enter (or log out/in) does that change anything?

Issue purchasing Gates of Maguuma

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'Voices From the Past' bug (solved)

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Awesome, good to hear!

'Voices From the Past' bug (solved)

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I was just able to play through with no issues. Are they marked with a story star? What’s your current objective? Did you have to revive one or both of them?

Unwelcome Visitors

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Awesome, good to hear! Unfortunately there was some miscommunication with the release note, so it didn’t get into the final notes. (I’d put the note on the bug itself, but I didn’t realize that the notes are compiled separately, and I missed the cutoff for localization. The process has changed since I was on the Rapid Response team at launch, so it’s my fault.)

Seek Logan's Aid "In"Complete!

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What’s your current story step/objective? Note the the story step “Setting the Stage” has no item rewards at the end.

[Bug] Personal story - Unwelcome Visitors

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Unwelcome Visitors

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I fully expect things to move forward, but I can’t give a 100% guarantee. Keep in mind that trying to “hack” a solution like rolling back any character on that story step is going to take just as long to go from testing->Live and be subject to the same potential delays, so it makes more sense just to fix things the right way.

Unwelcome Visitors

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Quick update: I just confirmed that the fix is on our test server, so it should be included with the next major update. I can’t promise a date since things can always change—if they find an issue with the update, for example, they might need to rollback some of the changes, and the fix will get pushed back.

Unwelcome Visitors bug

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Unwelcome Visitors

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I’ve found and fixed the bug (Teyo refuses to admit defeat, so the crystal isn’t spawning), but I don’t have an ETA on when it will reach Live. I’ll add a patch note to the fix so it should show up in the update notes when it goes live.

(edited by Jeffrey Vaughn.1793)

Story mission changed

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It’s not a bug. When you complete a story step with another player, it asks if you wish to accept progress and advance to “name of next story step.” If you want to keep playing with that other player and accept progress, it will move you both to the next step together, even if your character normally wouldn’t follow that storyline. The alternate would be to NEVER allow you to accept progress, which would make playing co-op rather annoying, since you’d have to play each story step once for every player.

Didn't receive the LS mail

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Personal Story: Setting The Stage bug

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“Setting the Stage” was added post-release*, so no item rewards were assigned to it. (So players who had gone past that point in their story wouldn’t feel robbed.) So the lack of an item reward is not a big.

  • Originally, there were 3 identical versions of the DE meetup in LA (1 for each Order) but they were consolidated into a single step, which is now “Setting the Stage”

Graphics Glitch Dredgehaunt Cliffs

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It’s most likely a storm caused by the Sons of Svanir. I know there’s an event where you help the Durmand Priory end the storm, which is corrupting ice elementals.

Personal Story Bug

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Correct, you still need to clear out the centaurs at each location. Just lighting the bombs and running away isn’t enough—that would just be too simple.

Story mission changed

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As mentioned above, your Order hasn’t changed but by choosing to stay together with another player as you do the story, it’s kept you on their storyline. There isn’t any way to go back and redo that section of the story, but future storylines (typically at each chapter break) will once again go back to your Order’s storyline if you don’t accept the progress of another player and follow their storyline. More specifically, when doing the final story mission in a chapter, do not accept the progress of a player from another Order, or it will put you on the same storyline as them for the next chapter.

A Grisly Shipment [Bug]

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In the screenshot, you’re not at the ark’s highest point. You can’t be evacuated if you’re inside the building.

Brute Force Quest

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Update: I asked QA to take a look at this and try to repro the bug. At worst, I’m going to try adding some additional UI to indicate where the enemies are located, in case the problem is that there’s an enemy somewhere that needs to be killed to spawn the next wave. (The initial spawns and story-specific attack waves look identical right now.) I can’t give an ETA on when this change will go in, but we’re not ignoring the issue, it’s just one that seems to have a very specific repro and I haven’t found it after dozens of play throughs.

Forging the pact - please help

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What’s your current objective? If it’s “Read Trahearne’s letter” and you have no letter, try relogging or switching maps.

I can't loot anything with tools.

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You need to double-click the tools to equip them to your tools slots. They won’t get used if they’re just sitting in your inventory.

Racial Allegiance - overcoming prejudices

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Not a bug. When you complete a story step with another player, if you’re on the same step, it will ask if you want to accept their progress and progress to the next step with them. This can put you on a different Order’s storyline (or different minor race in Chapter 5.)

Charr Storyline

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That doesn’t match up with the way the storylines are set up. If you ended up in “Stealing Secrets” after “Setting the Stage” it means the player who “owned” that instance was in the Order of Whispers. At the end, when it asks if you want to accept progress, it will show you the next story step that it will put BOTH players on. It hasn’t actually changed your order, but it’s put you on the Chapter 4 OOW storyline to keep both of you together.

Personal Story - Armor Guard

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Good to hear, thanks!

Personal Story - Armor Guard

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It looks like scaling for two players can add about six or so more enemies (there are several different spawn groups that each scale up.) Although they don’t all spawn at the same time, once they defeat the NPCs they’ll tend to crowd around in one area and become a tough nut to crack.