Showing Posts For Jeffrey Vaughn:

Mail Problems

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Most of the time, the issue is that the mailbox is full. If it has too many messages, it will put new mail on hold until it’s cleared out. Clear out all the mailboxes involved.

Story Mission "Evacuation" is bugged

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The champion spawns after you’ve completed the objective to help the quaggan escape, after killing the last attacking group there’s a slight delay as the last of the village evacuates the area, then the story step completes.

I’m 0-2 on reproducing the issue, so there’s something specific I’m not doing correctly to make it break. : |

Champion Mad Bombardier marked as veteran

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Good catch, the mad bomber is intended to be a veteran, but had inflated stats. I’ll get a fix in and queue it up for a future update.

Story Mission "Evacuation" is bugged

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I just ran through this story step with no issues, what’s the last type of enemy you encountered? Was Tybalt (or Sieran/Forgal, depending on your Order) dead when you the story seemed to stall out?

(edited by Jeffrey Vaughn.1793)

wrong Mission in Personal Story

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Long technical explanation.

Player A chooses “apples” as their favorite fruit. Player B chooses “oranges”.

They do a story step together. At the end, it looks at the instance owner (the person who started the story step) and checks to see what their favorite fruit is to determine what their next story step is. Player B is asked if they want to accept the current story progress, if they do it will put them on the “Apple” step next, because that’s what the instance owner is on. So even though player B prefers oranges, they will be pushed down the apple story.

The game indirectly warns you by displaying what your next story step will be if you accept the story progress, but it’s not obvious.

I can’t tell from the original post exactly what happened, but I do know that this is how the player can get moved to the wrong chain.

Currently, there’s no way to fix this—customer service doesn’t have the ability to set a character on a specific story step.

Fractal: Cliffside arm seals after update

in Fractals, Dungeons & Raids

Posted by: Jeffrey Vaughn

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I really can’t give specific timeframes for bug fixes/etc. because if something comes up that delays it, it makes us look deceptive. : (

A fix is currently in testing, once it’s confirmed and cleared it will go into the next available update.

Ascalon Catacombs path 3 on Utilities again!

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Sorry, I meant it wasn’t a bug specific to the ghost transformation. I asked an engineer to look into the general transformation issue.

Cripple Debuff Bug

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There’s a bug where Risen squires are applying an infinite duration cripple with their leap attack. I don’t have an ETA for when a fix will hit Live, sorry!

Breaking the Blade Dr. Howler

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She’s comparable to a veteran, but she’s one of the first “minibosses” you encounter in the story, so I think she catches players off guard. The usual advice applies—make sure your gear is up to par, and focus on defensive abilities/traits, since just trying to burn down a veteran is not always the best course.

wrong Mission in Personal Story

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Have you played any of the story steps with another player? There’s a known “bug” (in quotes because it works as designed, but it’s not terribly clear) where if you accept the story progress of another player, it will replace your fear choice with theirs.

Ascalon Catacombs path 3 on Utilities again!

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Posted by: Jeffrey Vaughn

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The bug isn’t related to the dungeon, all transforms are currently preventing skill switching. We’re currently investigating the issue.

Rage Suppression

in Personal Story

Posted by: Jeffrey Vaughn

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What’s your profession? What weapons are you using? What level are you? What level is your gear? Specifically, which creatures are giving you trouble? I really need more information to be able to look at it.

[Skill BUG] Cripple permanent

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Posted by: Jeffrey Vaughn

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Claw of Jormag Phase 2

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https://forum-en.gw2archive.eu/forum/game/events/Jormag-goes-to-full-health-in-second-stage/2288811

TL;DR is that we’re investigating this. It was not an intentional change.

Fractal: Cliffside arm seals after update

in Fractals, Dungeons & Raids

Posted by: Jeffrey Vaughn

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The posts above are correct, the entire group of chanters is respawning after a wipe at any point. I’m going to change it so that only the 2 initial chanters will respawn on a wipe, and the larger group will spawn once the first 2 are killed. (As it used to work, except that the 2 chanters will reset after a wipe.)

Path 3 AC: Utility Bug

in Fractals, Dungeons & Raids

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To clarify, I have a programmer looking at it to see if they accidentally introduced a new bug. I can’t say it’s “By design!”, I was just pointing out that all transforms are exhibiting this behavior.

Metrica Province JP

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Posted by: Jeffrey Vaughn

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Goemm's Lab causing players to be banned?

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I can’t go into details, but there were a tiny number of accounts that had false positives for cheating/hacking caused by a bug in the puzzle. We’re fixing that bug (if it hasn’t been fixed already) and reinstating the accounts that were incorrectly banned.

(edited by Jeffrey Vaughn.1793)

Temple of the Forgotten God story mission

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Posted by: Jeffrey Vaughn

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Checkpoints (respawn points) also act as exits, so as the story sets new checkpoints, you’ll see new exits appearing.

Permanent Condition in Orr : Crippled

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Posted by: Jeffrey Vaughn

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AoE Loot On Interact does not work

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Fractal: Cliffside arm seals after update

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The only change I made was making the cultists respawn after a wipe. I didn’t adjust the number of cultists at all.

oakhearts in queensdale

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Posted by: Jeffrey Vaughn

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Jormag buff from 25th patch

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Posted by: Jeffrey Vaughn

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Ascalon Fractal: Skills locked in

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[WvW] Dolyak's don't spawn.

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Posted by: Jeffrey Vaughn

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We’re investigating the issue. It’s been mentioned several times—we simply don’t have the time or manpower to reply to every single post, so lack of a “red” response doesn’t mean that we don’t know about or aren’t looking at the bug.

Mail not getting to destination

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Posted by: Jeffrey Vaughn

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Have her clear out her inbox. Too many messages (even if they don’t count against the X/10 limit) will prevent new mail from arriving from other players.

Urban Battlegrounds Fractal - BUG

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Posted by: Jeffrey Vaughn

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There’s a known bug where utility skills can’t be swapped out while transformed. We’re investigating it.

ac path 3 ghost form no skill change

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Update: I have a programmer looking at it right now to see if a bug was accidentally introduced to transformations.

ac path 3 ghost form no skill change

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Posted by: Jeffrey Vaughn

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What class/gender are you? Can you cite another transformation that doesn’t prevent you from changing utility skills? Only the male/medium armor was changed, and I tried out several other transformations and they all lock my utility skills in place.

ac path 3 ghost form no skill change

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Jormag goes to full health in second stage

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Posted by: Jeffrey Vaughn

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We’re looking into this, no changes were made to the encounter that I know of, so it sounds like some unrelated change might have introduced a bug. And as we’ve stated several times, we simply don’t have time or manpower to answer every single post, so it doesn’t mean that we’re ignoring an issue if we don’t reply right away. : )

(edited by Jeffrey Vaughn.1793)

AC Exp Path 3

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No changes were made to the heavy armor ghost transform. Being transformed locks your current utility skills in place.

Ascalonian Catacombs, utility STILL bugged

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Posted by: Jeffrey Vaughn

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It’s not a bug, all transforms disable skill switching. (Even if they don’t disable the skills.)

Risen Squire Bug? Permanent cripple...

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Posted by: Jeffrey Vaughn

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Thanks for the bug report, I’ve passed it on to the Creature team, and it should be fixed in a future update. (I don’t have an ETA unfortunately.)

Warrior Traits Weird Problem

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Where's 10 Laurels From Monthly Achievements?

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Posted by: Jeffrey Vaughn

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I’m not seeing where it says that, sorry.

The PvP page specifically says you can’t get both monthlies:

http://wiki.guildwars2.com/wiki/Monthly_PvP

“[O]nly the first completed monthly grants laurels.” (Referring to both PvP and PvE monthlies.)

What happened to Oakhearts?

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Champs are unaffected, thankfully.

Where's 10 Laurels From Monthly Achievements?

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You only get the laurels once, for doing either the PvP or PvE monthly.

What happened to Oakhearts?

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My mistake! I made a tree spirit for the Heart of the Terebinth and must have inadvertently swapped all the normal oakhearts with the spirit version. :P

Dye selling problem

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Is it in an invisble bag?

Ascalonion Catacombs Path 3

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Posted by: Jeffrey Vaughn

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Waypoint prices jump from 99B to 1S

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100 copper = 1 silver. I’m not entirely sure why you think it’s jumping to 1000. (And I assume by “bronze” you mean “copper”, since there is no bronze currency.)

not recieving mail

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Posted by: Jeffrey Vaughn

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is there another way to contact support

At the top of this web page, click on Support, then “Ask a Question”.

Can't join Durmand Priory?

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Correct, in chapter 3 you’re given several different story steps to try out different orders. You’ll be asked to make a final decision after the L26 story step.

Gem Store purchase not delivered

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The X/10 amount doesn’t include some system mails (event announcements, etc.) that will also prevent new messages from arriving. Clear out your mailbox completely, and give the mail system some time to deliver the new messages.

List of events that don't start

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Many of the events listed were added shortly before or after launch to make sure that low level zones could handle a large influx of players. They won’t become active if there aren’t enough players in the area. Over time we’ll look at lowering the scale requirements so they become more common, but GW2 is still in its infancy, so we haven’t adjusted them yet.

AC dungeon path 3 spectral transform

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Ascalonian Catacombs Path 3 bug

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It’s a known bug, there’s a fix planned for a future update but I don’t have an ETA at this time.

Can't scan cultural representatives

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